General Care and Troubleshooting WorkCentre
®
5845/5855/5865/5875/5890
678 User Guide
Clearing Paper Jams
When a paper jam occurs, a fault screen is displayed which provides recovery instructions. Follow
these instructions to clear the fault.
Any printed sheets removed will automatically be reprinted once the paper jam is cleared.
1. The fault screen will indicate the location of the jam. Use the green handles and knobs
indicated in the instructions displayed on the touch screen to remove the jammed paper.
2. Ensure that all jam clearance handles and levers are returned to their correct positions. The red
flashes behind the jam clearance handles and levers should not be visible.
If everything appears correct but the problem persists turn the device off, wait 2 minutes and then
switch it back on again.
Clearing Jams in the Document Feeder
Document Jams
1. Remove all the documents from the document feeder and document glass as instructed.
2. Re-order the documents as at the start of the job and reload. The documents will be recycled
automatically to recover the job.
If everything appears correct but the problem persists turn the device off, wait 2 minutes and then
switch it back on again.
Troubleshooting Tips
The device will not power on
• Check to see that the device is not in Energy Saver mode as indicated by the green light on the
control panel. Touch the User Interface screen to re-activate.
• Check to see if the power cord is correctly installed.
If the issue is not with the device, check the power outlet.
• Plug another electrical appliance into the outlet and see if it operates properly.
• Plug the device into a different outlet.
• Check the outlet has a voltage or frequency that matches the device specifications.
• This device should be connected to ##################
More Information
Powering the Device On
Powering the Device Off
Using the Energy Saver Option
