Troubleshooting
WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
General Care and Troubleshooting
295
Fault Clearance
When a fault occurs, a fault screen displays which provides recovery instructions. Follow these
instructions to clear the fault.
Paper Jams
Any printed sheets removed will automatically be reprinted once the paper jam is cleared.
1. The fault screen will indicate the location of the jam. Use the green handles and knobs indicated
in the instructions displayed on the screen to remove the jammed paper.
2. Ensure that all jam clearance handles and levers are returned to their correct positions. The red
flashes behind the jam clearance handles and levers should not be visible.
Note: Jam Clearance areas vary depending on your device model and configuration.
Document Jams
1. Remove all the documents from the document feeder and document glass as instructed.
2. Re-order the documents as at the start of the job and reload. The documents will be recycled
automatically to recover the job.
3. If you are unable to clear the fault, refer to Troubleshooting Tips on page 296 for further
information.
If you are still unable to resolve the problem, refer to Further Assistance on page 300 for instructions on
how to contact the Xerox Support Center.
