Troubleshooting
WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
General Care and Troubleshooting
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Troubleshooting
A variety of situations can affect the quality of your output. For optimal performance, ensure the
following guidelines are followed:
• Do not position the device in direct sunlight or near a heat source such as a radiator.
• Avoid sudden changes in the environment surrounding the device. When a change occurs, allow
the device at least two hours to adjust to its new environment, depending on the extent of the
change.
• Follow routine maintenance schedules for cleaning areas such as the document glass and touch
screen.
• Always set the edge guides in the paper trays to the size of the media in the tray and ensure the
screen is displaying the correct size.
• Ensure paper clips and paper debris do not contaminate the device.
Defining the Problem
This section contains problem-solving procedures to help you locate and resolve a problem.
Some problems can be resolved by rebooting your device. Refer to General Care on page 288 for
instructions about power procedures.
If rebooting the device does not resolve the problem, use the instructions contained in this section to
identify and solve the problem. If you still cannot fix the problem, contact the Xerox Support Center for
advice.
Faults
There are different categories of faults that can occur on your device and different ways in which they
are identified depending on the type of fault occurring. This section gives an overview of the different
types of faults and the way that faults are displayed and recorded.
Your device has three fault types, Hard Down faults, User Clearable faults and Status Messages. Within
each fault type there are subgroups of fault categories relating to the effect the fault has on the device
operation. The fault display generated for each fault depends on the category of that fault.
