Maintenance Xerox
®
Duplex Travel Scanner
User Guide 39
• Is the scanner’s status light on? The scanner will automatically power off after a specified
period of inactivity. When the scanner is powered off, firmly press the button on the scanner
to turn the scanner on. You can adjust the amount of time before the scanner will power off in
the scanner’s hardware properties. Open the scanner’s hardware properties page as described
on page 31.
• Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner
try plugging the scanner’s USB cable directly to the back of the computer. It is not
recommended that you use the scanner with a USB hub, if you are using a hub, the hub must
have its own power supply.
• Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose
connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable
provided with your scanner is within this range.
• Did you select another image source in the scanning software? If you use multiple
imaging devices with your computer, such as a camera, all-in-one printer, or another scanner,
you may have selected another source for images. Make sure Xerox
®
Duplex Travel Scanner is
selected as the scanner.
Problem: Why does my scanner not function after performing a system restore on Windows?
The system restore process may have corrupted some of the driver components. It is
recommended that you reinstall your scanner driver. Please refer to “Uninstalling Your Scanner” on
page 41 for installation instructions.
Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?
To resolve the problem, simply turn off the scanner power then turn it back on again. This may
occur after Windows goes into power saving mode to “hibernate” the computer into a low power
state. When you move your mouse or type on the keyboard it “wakes” the computer back up and
restores full power to the system. This power fluctuation during the computer’s hibernating period
may sometimes cause the scanner to lose communication to the computer.
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of free hard drive space is for the installation of the software and
basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in
size. Free up some space on your hard drive for the software to be able to save the scanned
images.
Problem: My computer keeps giving me out of memory error messages.
An “Out of memory” message may appear when scanning long pages at higher resolutions. This
error is most often seen on Windows XP due to the large file size created when scanning long
pages in color or grayscale at 300 dpi or higher. However, this error may occur on other operating
systems as well. If you see an out of memory error message, please try adjusting the page length
and/or scan resolution.
