Maintenance Xerox
®
DocuMate
®
5540
User Guide 37
Troubleshooting
Problem: The scanner won’t scan.
Check for one of these possible causes:
• Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure
the cables are plugged in securely.
• Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t
come on, plug the power supply into another electrical outlet. If you are using a UPS battery
back-up or power strip, try plugging the scanner directly to a wall outlet.
• Did you restart the computer and scanner? If the scanner gets a paper jam, or loses
connection because of an error, try restarting your computer and power cycling the scanner.
• Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner
try plugging the scanner’s USB cable directly to the back of the computer. It is not
recommended that you use the scanner with a USB hub, if you are using a hub, the hub must
have its own power supply.
• Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose
connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable
provided with your scanner is within this range.
• Did you select another image source in the scanning software? If you use multiple
imaging devices with your computer, such as a camera, all-in-one printer, or another scanner,
you may have selected another source for images. Make sure Xerox
®
DocuMate
®
5540 is
selected as the scanner.
Problem: Why does my scanner not function after performing a system restore on Windows?
The system restore process may have corrupted some of the driver components. It is
recommended that you reinstall your scanner driver. Please refer to “Uninstalling Your Scanner” on
page 40 for installation instructions.
Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?
To resolve the problem, simply turn off the scanner power then turn it back on again. This may
occur after Windows goes into power saving mode to “hibernate” the computer into a low power
state. When you move your mouse or type on the keyboard it “wakes” the computer back up and
restores full power to the system. This power fluctuation during the computer’s hibernating period
may sometimes cause the scanner to lose communication to the computer.
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of 500MB free hard drive space is for the installation of the software
and basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte
in size. Free up some space on your hard drive for the software to be able to save the scanned
images.
