Xerox
®
DocuMate
®
152i Maintenance
34 User Guide
5. Reboot your computer.
Problem: OneTouch no longer functions after installing Internet Explorer on Windows XP.
This is a known issue where OneTouch stops responding when Internet Explorer is installed after
the scanner. To resolve the issue:
1. Open the Windows Add/Remove Programs feature from the Control Panel.
2. Find Windows Internet Explorer and uninstall it using the change/remove options. Follow the
wizard through a complete removal of the Internet Explorer software.
3. Find OneTouch and uninstall it using the change/remove options. Follow the wizard through a
complete removal of the OneTouch program.
4. Unplug your scanner's USB cable from the computer.
5. Reboot your computer.
6. Install Internet Explorer.
7. Install your scanner driver.
Problem: I am getting an error message that OCR fails every time I try to scan using the OCR
features from OneTouch.
Anti-SpyWare software that is set to always run may interfere with the driver functionality. It is
recommended that you temporarily disable or suspend the automatic protection feature during
scanning. After scanning is complete and your file has been saved, turn the auto-protect feature
back on. You do not need to close the Anti-SpyWare software.
Problem: With AutoCrop to Original selected, sometimes I get blank pages, or pages with lines.
The pages were probably scanned in crooked, or skewed. To use AutoCrop to Original, the pages
must be scanned in straight. Adjust the paper guides on the scanner so pages feed in straight.
Problem: The paper jams the ADF.
To reduce the number of paper jams, smooth and straighten the paper before scanning, and
adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed
mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft
cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear
worn and will cause issues feeding paper. See “Cleaning the Scanner” on page 26 for cleaning
instructions.
Problem: The ADF won’t feed pages properly.
A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at
an angle, or multiple pages to feed at the same time. Try cleaning the roller first. See “Cleaning the
Scanner” on page 26. If that doesn’t solve the problem, the pad assembly may need to be
replaced. It is user replaceable. See “Replacing the ADF Pad Assembly” on page 28 for the steps to
replace the pad.
