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In case of malfunction
The following pages include some quick advice in case
you experience problems. Before contacting your hear-
ing care professional, please follow the advice below:
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure the battery
is placed correctly and the battery compartment
cover is closed correctly.
• The battery is dead or does not work. Insert a new bat-
tery in the hearing aid.
• The sound outlet is blocked. Clean the area around the
sound outlet of the hearing aid with the provided
small brush or cloth (see page 24). If the sound outlet
is still blocked, you should change the wax guard. If
you cannot clean the sound outlet completely, you
should contact your hearing care professional. Do
not insert anything into the sound outlet as this
could damage the hearing aid.
• The microphone opening is blocked. If you suspect that
earwax or dirt has migrated into the microphone in-
side the hearing aid, contact your hearing care pro-
fessional. Do not insert anything into the micro-
phone opening.
If the hearing aid volume is not powerful enough, it
could be because:
• The sound outlet is blocked. Clean the area around the
sound outlet of the hearing aid with the provided
small brush or cloth (see page 24). If the sound outlet
is still blocked, you should change the wax guard. If
you cannot clean the sound outlet completely, you
should contact your hearing care professional. Do
not insert anything into the sound outlet as this
could damage the hearing aid.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
If the hearing aid whistles continuously, it could be
because:
• The hearing aid is not correctly placed in your ear canal.
Take the hearing aid out and reinsert it.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• The hearing aid fits loosely in your ear canal. Contact
your hearing care professional.
