10
Troubleshooting
This section gives some of the most likely solutions to problems you might have with your DRX-601E/ES.
I can’t get any sound
Make sure your DRX-601E/ES and your amplifier are switched on as explained on page 6.
Check that you have connected the DRX-601E/ES to your amplifier correctly, as explained on page 6 and that your amplifier has the correct
source selected.
Check that the volume on your amplifier is not too low or that you have selected MUTE on the remote control, see page 8 for details.
Ensure that you have completed the Autotune procedure to find digital radio services as explained on page 6.
Remote control not functioning
Check that you have inserted the batteries correctly.
Check that you are not too far away from the main unit (not more than 7 metres recommended).
Check that the remote sensor on the main unit is not obscured.
Check if the Remote indicator LED lights up indicating that the remote signal is being received.
Display says ‘No Service Check Setup’
Check that your aerial is connected and positioned properly. Use the Autotune facility to search for services. Try using the Full search as explained
on page 6.
I can’t access secondary services
At the time of publishing not many secondary services are available. If secondary services are available for the currently selected service the
Secondary indicator LED will light up. You use the remote control to select secondary services, see page 8 for details.
Display says ‘Memory Reset Presets Lost’
This may occur if the unit has been switched off for an extended period of time (longer than two weeks). Use the Autotune feature as described on
page 5 to refresh your stored services if necessary. You can then re-enter your presets using the remote control, as described on page 8.
Display has gone blank
This may occur if a broadcaster changes the label of a service or removes a label whilst you are listening to it. As the display is constantly
updated it therefore may go blank. Follow the Autotune procedure, on page 6, to restore all available services to your unit.
I’ve lost my remote control
If you lose your remote control you can still use your DRX-601E/ES but you will not be able to access your preset stations, switch between primary
or secondary services or use DRC or mute facilities. Contact VideoLogic Support to obtain a replacement remote control, see page 12 for details.
I can’t hear my FM/AM radio although it is connected
Ensure that you have connected your FM/AM radio to your DRX-601E/ES and your DRX-601E/ES to your amplifier correctly, as described on
page 5.
Ensure that your FM/AM radio and amplifier are switched on and that the FM/AM radio is tuned to a station.
Ensure that your DRX-601E/ES is switched off. The DRX-601E/ES allows your FM/AM radio to pass through the analogue outputs to your
amplifier only when it is switched off.
I can’t hear the station I have selected on the display
To hear the station you need to confirm your selection by pressing the large tuning knob, as described on page 6.
I hear a 'burbling' sound on some stations
Although DAB is excellent at providing quality audio from very little signal, the quality can suffer if the signal strength is too low. If that happens, a
‘burbling’ sound can sometimes be heard.
To help reduce this, check your aerial connection and position, as described on page 5.
If the problem persists, then a signal booster may be the solution - these are available from our on-line store at www.videologic.com
For the latest troubleshooting information and a list of Frequently Asked Questions (FAQs), visit the DRX-601E/ES support section on our website
at www.videologic.com.
