Troubleshooting
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c. Click on the End Process button.
d. Click Yes on the Task Manager Warning (XP) or
End Process in the Windows Task Manager
confirmation message (Vista).
e. Go to C:\Program Files (or the equivalent in
Vista) and open the WizCom Technologies Ltd
folder. Open the WizCom PenExplorer folder and
look for the PenService.exe file.
f. Double-click on the PenService.exe file to
reactivate the PenExplorer. If the Windows Task
Manager is still open, you will see
PenService.exe reappear in the Image Name
list.
On the Pen: Connect the USB cable and try to re-
establish communications (select Connect to PC from
the Pen Main Menu).
3. Re-install the PenExplorer.
On the Pen: Disconnect the USB cable from the Pen
and restart the Pen.
On the PC:
a. Go to the Control Panel and select Add or
Remove Programs (XP) or Programs and
Features (Vista).
b. Highlight the WizCom PenExplorer and click on
Change/Remove (XP) or Uninstall/Change
(Vista). The WizCom PenExplorer –
Installshield Wizard will appear.
c. Select Remove and uninstall the PenExplorer.
Restart the computer if requested.
d. Insert the CD that came with your Pen and follow
the instructions to install the PenExplorer.
e. Click Finish when the installation is complete.
On the Pen: Connect the USB cable and try to re-
establish communications (select Connect to PC from
the Pen Main Menu).
