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ErisTerminalTM SIP DECT Base Station
and Cordless Deskset
VSP610A
VSP608A
User Guide
VSP600
VSP610A
2
3
Congratulations
on your purchase of this VTech product. Before using this product, please read
Important Safety Information on page 4 of this manual. Please thoroughly
read this user’s manual for all the feature operations and troubleshooting
information necessary to install and operate your product.
For customer service or warranty service, please contact our regional ofces or
distributors in your country or region where you purchased your product.
Please note the serial number of your product, which can be found on the bottom
of the base station. Save your sales receipt and original packaging in case it is
necessary to return your telephone for warranty service.
4
Important Safety Information
This symbol is to alert you to important operating or servicing
instructions that may appear on the product or in this user’s manual.
Always follow basic safety precautions when using this product to
reduce the risk of injury, re, or electric shock.
Important safety instructions
When using your telephone equipment, basic safety precautions should always
be followed to reduce the risk of re, electric shock and injury, including the
following:
1. This product should be installed by a qualied technician.
2. This product should only be connected to the host equipment and never
directly to the network such as Public Switch Telephone Network (PSTN) or
Plain Old Telephone Services (POTS).
3. Read and understand all instructions.
4. Follow all warnings and instructions marked on the product.
5. Unplug this product from the wall outlet before cleaning. Do not use liquid or
aerosol cleaners. Use a damp cloth for cleaning.
6. Do not use this product near water such as near a bath tub, wash bowl,
kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.
7. Do not place this product on an unstable table, shelf, stand or other unstable
surfaces.
8. Slots and openings in the back or bottom of the base station and deskset are
provided for ventilation. To protect them from overheating, these openings
must not be blocked by placing the product on a soft surface such as a bed,
sofa or rug. This product should never be placed near or over a radiator or
heat register. This product should not be placed in any area where proper
ventilation is not provided.
9. This product should be operated only from the type of power source indicated
on the marking label. If you are not sure of the type of power supplied at the
premises, consult your dealer or local power company.
10. Do not allow anything to rest on the power cord. Do not install this product
where the cord may be walked on.
11. Never push objects of any kind into this product through the slots in the base
station or deskset because they may touch dangerous voltage points or
create a short circuit. Never spill liquid of any kind on the product.
5
12. To reduce the risk of electric shock, do not disassemble this product, but take
it to an authorised service facility. Opening or removing parts of the base
station or deskset other than specied access doors may expose you to
dangerous voltages or other risks. Incorrect reassembling can cause electric
shock when the product is subsequently used.
13. Do not overload wall outlets and extension cords.
14. Unplug this product from the wall outlet and refer servicing to an authorised
service facility under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the
operation instructions. Improper adjustment of other controls may
result in damage and often requires extensive work by an authorised
technician to restore the product to normal operation.
E. If the product has been dropped and the base station and/or
deskset has been damaged.
F. If the product exhibits a distinct change in performance.
15. Avoid using a telephone (other than cordless) during an electrical storm.
There is a remote risk of electric shock from lightning.
16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under
certain circumstances, a spark may be created when the adapter is plugged
into the power outlet. This is a common event associated with the closing
of any electrical circuit. The user should not plug the phone into a power
outlet, if the phone is located in an environment containing concentrations of
ammable or ame-supporting gases, unless there is adequate ventilation.
A spark in such an environment could create a re or explosion. Such
environments might include: medical use of oxygen without adequate
ventilation; industrial gases (cleaning solvents; gasoline vapours; etc.); a leak
of natural gas; etc.
17. The power adapters are intended to be correctly oriented in a vertical or oor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
18. Use only the power cord indicated in this manual.
19. For pluggable equipment, the socket-outlet shall be installed near the
equipment and shall be easily accessible.
6
20. In wall mounting position, make sure to mount the telephone base on the wall
by aligning the eyelets with the mounting studs of the wall plate. Then slide
the telephone base down on both mounting studs until it locks into place.
Refer to the full installation instructions in “Deskset Installation” on page 18
in this User Guide.
21. CAUTION: Keep small metallic objects such as pins and staples away from
the deskset receiver.
SAVE THESE INSTRUCTIONS
7
Declaration of Conformity
Hereby, VTech declares that this VSP608A is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
8
User Guide
ErisTerminal SIP DECT Base Station
and Cordless Deskset
VSP610A
VSP608A
Table of Contents
Important Safety Information
Important safety instructions............... 4
Introduction
About this guide ................................ 10
Product overview .............................. 10
Quick Reference Guide
Base station external features .......... 11
Cordless deskset external features .. 12
Directory card ................................... 14
Base Station Installation
Deskset Installation
Installing the backup battery ............. 18
Battery charging ............................... 19
Installing the deskset ........................ 20
Wall mounting the deskset ............... 22
Adding a corded headset.................. 23
Registering the deskset to the base . 24
Deregistering the deskset ................. 25
Locating the Deskset
Screen icons
Using the Deskset
Idle screen ........................................ 27
Making calls ...................................... 27
Answering calls................................. 28
Putting a call on hold ........................ 29
Switching between two calls ............. 29
Transferring a call ............................. 30
Setting up a conference call ............. 31
Listening to messages ...................... 32
Using the Directory ........................... 33
Using the Call History ....................... 35
Using Speed Dial .............................. 36
Conguring the Deskset
Setting Do Not Disturb ...................... 37
Setting call forwarding ...................... 37
Blocking anonymous calls ................ 38
Dialing anonymously ........................ 38
Setting missed-call alerts.................. 39
Setting call waiting ............................ 39
Viewing deskset status ..................... 39
Setting the language......................... 40
Setting the date and time.................. 40
Setting the deskset name ................. 40
Setting the screen contrast ............... 40
Backlight ........................................... 41
Setting the ringer tone and volume... 41
Setting audio mode........................... 42
Turning low battery tone on or off ..... 42
Turning link lost tone on or off .......... 42
Turning key tones on or off ............... 42
Registering or deregistering your
deskset ............................................. 42
9
WebUI
Using the WebUI .............................. 43
System Status .................................. 45
Deskset Status ................................. 46
Call Settings ..................................... 46
User Preferences.............................. 48
Base Directory .................................. 49
Blacklist ............................................ 51
Security............................................. 52
Troubleshooting
General issues.................................. 53
Technical Specications
Special characters
Entering special characters .............. 54
Maintenance
Taking care of your telephone .......... 55
GPL License Information
GPL code requests ........................... 56
10
Introduction
About this guide
This user guide provides information about the external features of the base
station and deskset, installation and deskset conguration instructions, and
detailed instructions for using the deskset. Please read this user’s manual before
using your deskset.
Please refer to the VSP610A Administrator and Provisioning Manual for complete
conguration instructions.
For customer service or product information, please contact your distributor or
dealer.
Product overview
The VTech VSP610A base station and VSP608A cordless deskset is a full-
featured SIP endpoint business phone system designed to work with popular
hosted IP PBX services and on-premise SIP PBXs. Once you have ordered
and congured your PBX service, the deskset enables you to make and receive
calls as you would with any other business phone. Up to six cordless devices
(VSP608A cordless desksets and/or VSP601A cordless handsets) can be
registered to the base station. Each deskset provides calling features such as
hold, transfer, conferencing, and speakerphone.
The VSP608A cordless deskset features include:
Orbitlink Wireless Technology™
Backlit Liquid Crystal Display
Speakerphone, Hold and Mute
Up to 6 SIP lines/accounts
Up to 4 concurrent calls across all desksets
3-way conferencing
Corded headset support
200-entry local directory
11
Use only
Supplied
Adapter
RESET
Quick Reference Guide
Base station external features
Reset button
Depress for 15
seconds to restore
factory defaults.
If the reset is
successful, the
VoIP LED will ash
slowly.
DC adapter input
Ethernet port
Front Rear
Handset Locator
(Page) button
Press to ring the desksets.
Press and hold to register
a deskset.
Power LED
Flashes when joining
the network or when
registering/deregistering
a deskset.
Steady when power is
connected and an IP
address is acquired.
VoIP LED
Flashes when registering/
deregistering a deskset.
Steady when all SIP accounts
are registered.
Off when a SIP account is not
registered.
Antenna
Wall mount slot
(on top)
VSP600
VSP610A
12
Quick Reference Guide
Cordless deskset external features
REDIAL
Press to redial a
number.
DND (Do not disturb)
Press once to turn
the feature on. Press
again to turn off.
MUTE
During a call, press
to prevent your voice
from being heard.
INT ALL
Press to start making
an intercom call to all
devices.
pVOLq
During a call, press
to adjust the listening
volume.
During message playback,
press to adjust the
playback volume.
Press to adjust the ringer
volume when in idle mode.
INTERCOM
Press to start making
an intercom call to
one device.
HEADSET
Press to make, answer
or hang up a call on a
corded headset.
SPEAKER
Press to turn on the
speakerphone. Press
again to turn it off.
SELECT
Press to select a menu
item.
CANCEL
Press to cancel an
operation and leave a
menu.
DELETE
While entering
numbers or letters,
press to delete
previous character.
DIRECTORY
Press to view directory
information.
CALL HISTORY
Press to view call
history.
DIAL PAD
MENU/FUNC
Press to display the
main menu.
13
FLASH
During a call, press to
answer an incoming call
when you receive a call
waiting alert.
CONFERENCE
Press to start a
conference call.
HOLD
Press to put a call on
hold.
Navigation keys
While in menus, press p or q to scroll through the
menus, highlight items or change settings. Press u
to enter the selected item, or press t to return to the
previous menu.
While entering names or numbers, press t or u to
move the cursor to the left or right.
While playing back messages, press t to repeat the
message, or press u to skip to the next message.
LINE
Press to make or answer
a call.
MESSAGE WAITING
indicator
Flashes when a line
has a new voice
message.
Speed dial keys
Press to dial the desired
speed dial number.
MIC
LOWER
Press to switch to the
lower location of a speed
dial key.
TRANSFER
Press to start
transferring a call.
MESSAGE
Press to view
messages.
14
Directory card
Use the directory card to record the names of the speed dial numbers you stored.
To write names on the directory card:
1. Write the information on the directory card
that comes with the package.
2. Insert the edge of the directory card in the
slot at the front of the deskset, under the
plastic cover.
LOWER
VSP608
15
Base Station Installation
This section assumes that your network infrastructure is established and
that your IP PBX phone service has been ordered and congured for your
location. For more information about IP PBX conguration, see the VSP610A
Administrator and Provisioning Manual.
You can power the base station using a compatible VTech power adapter or using
Power over Ethernet (PoE) from your network. (The base station requires PoE
Class 2.) If you are not using PoE, install the base station near a power outlet not
controlled by a wall switch. The base station can be placed on a at surface or
mounted on a wall in a vertical or horizontal orientation.
Avoid placing the base station too close to:
Communication devices such as television sets, DVD players, or other
cordless telephones
Excessive heat sources
Noise sources such as a window with trafc outside, motors, microwave
ovens, refrigerators, or uorescent lighting
Excessive dust sources such as a workshop or garage
Excessive moisture
Extremely low temperature
Mechanical vibration or shock such as on top of a washing machine or work
bench
16
To install the base station:
1. Plug one end of the Ethernet cable into the Ethernet port on the rear of the
base station (marked by ), and plug the other end of the cable into your
network router or switch.
2. If the base station is not using power from a PoE-capable network router or
switch:
a. Connect a compatible VTech power adapter to the power jack.
b. Plug the power adapter into an electrical outlet that is not controlled by a
wall switch.
Use only
Supplied
Adapter
RESET
IMPORTANT INFORMATION
1. Use only a compatible VTech power adapter with this product.
2. The power adapter is intended to be correctly oriented in a vertical or oor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
To mount the base station on a wall:
1. Install two mounting screws on the wall. Choose screws with heads larger
than 5 mm (3/16 inch) in diameter (1 cm / 7/16 inch diameter maximum). The
screw centers should be 5 cm (1 15/16 inches) apart
vertically or horizontally.
2. Tighten screws until only 3 mm (1/8 inch) of the
screws are exposed.
17
3. Attach the mounting plate to the top of the base station. Insert the tab into
the slot and then push the plate in at the bottom of the base station until the
mounting plate clicks into place.
4. Check to make sure the plate is secure at top and bottom. It should be ush
with the base station body.
5. Place the base station over the mounting screws.
6. Connect power and the Ethernet cable as described in “To install the base
station.”
Insert tab into slot.
18
Deskset Installation
This section assumes that your network infrastructure is established and that
your IP PBX phone service has been ordered and congured for your location.
Deskset installation involves both the backup battery and the deskset. The deskset
is powered using the supplied power adapter. The deskset can be placed on a at
surface or mounted on a wall.
Avoid placing the deskset too close to:
Communication devices such as television sets, DVD players, or other
cordless telephones
Excessive heat sources
Noise sources such as a window with trafc outside, motors, microwave
ovens, refrigerators, or uorescent lighting
Excessive dust sources such as a workshop or garage
Excessive moisture
Extremely low temperature
Mechanical vibration or shock such as on top of a washing machine or work
bench
Installing the backup battery
Install the backup battery, as shown below. In the event of a power failure, the
charged backup battery allows the deskset to operate. The backup battery will be
charged when you connect the AC power adapter to a wall outlet not controlled
by a wall switch.
1. Squeeze the latch tab to open the battery compartment cover.
19
2. Place the battery in the compartment. Make sure the supplied battery with
the label THIS SIDE UP faces up, as indicated.
3. Plug the battery connector into the port inside the compartment.
4. Insert the battery compartment cover tabs and then press down until the
cover clicks into place.
IMPORTANT INFORMATION
Use only the supplied rechargeable battery or replacement battery.
If you do not use the deskset for a long time, disconnect and remove the
battery to prevent possible leakage.
Battery charging
Once you have installed the battery, the screen indicates the battery status (see
the table below). The backup battery is fully charged after 16 hours of continuous
charging.
The following table summarises the battery charge indicators and actions to take.
Battery indicators Battery Status Action
The screen shows and
it ashes.
Battery has enough
charge to be used for a
short time.
Charge without
interruption (at least one
hour).
Full battery icon ( )
appears.
Battery is charged. Keep the backup
battery in the battery
compartment for backup
usage.
Battery Pack
BT166342/BT263342
2.4V 300mAh Ni-MH
WARNING:DO NOT BURN OR
PUNCTURE BATTERIES
MADE IN CHINA GY1224
Battery Pack
BT166342/BT263342
2.4V 300mAh Ni-MH
WARNING:DO NOT BURN OR
PUNCTURE BATTERIES
MADE IN CHINA GY1224
20
Installing the deskset
1. Install the mounting bracket for tabletop use.
Low tabletop position: Insert the xed tabs of the mounting bracket into slots
A and B. Press the exible tabs into slots C and D until they click into place.
High tabletop position: Insert the xed tabs of the mounting bracket into slots
A and B. Press the exible tabs into slots C and D until they click into place.
Low tabletop position
High tabletop position
B
B
A
A
C
C
D
D
D
D
CD
A B
B
B
21
2. Connect the coiled handset and the power cord to the deskset.
IMPORTANT INFORMATION
1. Use only the power adapter supplied with this product.
2. The power adapter is intended to be correctly oriented in a vertical or oor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
Plug the large end of the
power adapter into a power
outlet not controlled by a
wall switch.
Raise the antenna for
optimum wireless range
and performance.
Plug the small end of the
power adapter into the
power jack at the bottom of
the deskset.
Route the power adapter
cord through the slot at the
bottom of the deskset.
Plug the end of the
coiled handset cord into
the jack at the bottom of
the deskset.
22
Wall mounting the deskset
The deskset is ready for tabletop use. If you want to mount the deskset on a wall,
make sure you rst unplug the power adapter from the electrical outlet.
To mount the deskset on the wall:
1. Place your corded handset aside. Use a coin to rotate the handset tab 180
degrees. The protruding edge holds the corded handset when the deskset is
mounted on the wall.
2. Press in the direction indicated by the arrows to release and remove the
mounting bracket from the deskset.
3. Place the corded handset back to the deskset. Plug the small end of the
power adapter cord into the power jack on the back of the deskset.
4. Align the wall mounting holes on the back of the deskset with the tabs of the
standard wall plate. Push the deskset down until it clicks securely in place.
5. Plug the large end of the power adapter into an electrical outlet not controlled
by a wall switch.
Low tabletop position High tabletop position
Protruding edge
Handset tab
23
Adding a corded headset
You can use this deskset hands-free when you install any industry-standard
2.5 mm corded telephone headset (purchased separately).
Plug a 2.5 mm headset into
the HEADSET jack on the
side of the handset.
24
Registering the deskset to the base
The deskset must be registered to the base station in order to make and receive
calls.
To register the deskset:
1. Make sure both the deskset and the base station is
connected to power.
2. On the base station, press the HANDSET LOCATOR
button for at least four seconds, then release the button.
Both LEDs on the base station begin to ash slowly.
3. Press the # key on the deskset to begin registration.
The process takes up to 10 seconds to complete.
When the rst deskset registers, it beeps and the screen
displays DESKSET 1.
If the deskset fails to register, it displays Registration failed. Try again. Wait for
a few seconds and repeat the registration procedure.
25
Deregistering the deskset
Before using the deskset with a different base station, you must deregister the
deskset from the base station to which it is currently registered.
To deregister the deskset:
1. Press MENU/FUNC. on the deskset.
The Main Menu appears.
2. Press q to scroll to User settings and press SELECT.
3. Press q to scroll to Registration and press SELECT.
4. Press q to highlight Deregistration and press SELECT.
The deskset screen displays a list of registered desksets.
5. Highlight the name of the deskset you want to deregister, and then press
SELECT.
6. On the deskset, enter the System PIN and then press SELECT to begin
deregistration. The default PIN is 0000.
The deregistration process takes up to 10 seconds to complete. When the
deskset deregisters, it beeps and the screen displays Unregistered.
Note: The deskset enters an energy-saving charging mode after being
deregistered. All cordless telephone functions except deskset-battery charging
are disabled. Energy-saving charging mode is deactivated after the deskset
registers to the base station.
26
Locating the Deskset
You can determine which desksets are registered by paging them from the base.
Press the HANDSET LOCATOR (page) button on the base station to ring all
desksets:
VSP600
â
All desksets within range of the base will ring for one minute, even if the
volume is off.
To end the locator page, press CANCEL.
To silence the locator page on one deskset only, press MUTE.
Screen icons
The following screen icons indicate your phone’s current status:
Icon Status
Indicates signal strength, from one bar (weak) to four bars (strong). Flashes
when out of range.
Indicates battery strength from 1/3 to 3/3. Flashes when empty.
The ringer is off.
Headset—audio is coming through a headset after the HEADSET key was
pressed.
Speakerphone—the speakerphone is active.
Microphone is muted.
FWD Call Forward Always is on.
DND Do Not Disturb is on.
27
Using the Deskset
This section describes how to use the deskset to make calls and answer calls.
This section also describes how to put calls on hold, transfer calls, and create
conference calls.
Idle screen
The Idle screen appears after the phone is connected
and congured for your SIP PBX service. The Idle screen
indicates that you have no active or held calls.
When idle, you can press:
LINE to select another line (SIP Account). When you make a call, the phone
will use this line. See “Making calls” on page 27.
MENU to view the main menu. See “Conguring the Deskset” on page 37.
Making calls
You can make calls to any phone number (an outside call), or you can call
another deskset (an internal call).
To make an outside call:
1. Use the dial pad to enter the desired number.
Press DELETE if you enter an incorrect digit.
2. If you wish to choose an outgoing line for the call:
a. Press LINE.
b. Press q or p to select the dialing line.
c. Press SELECT.
3. Dial the number by lifting the handset, or pressing SPEAKER.
When the call is answered, the active call screen appears.
â
4. To hang up the call, place the handset on the deskset, or press SPEAKER if
you are using speakerphone.
Note that you can also live dial a number by lifting the handset or pressing
SPEAKER to go off hook before entering a phone number. The call will dial
automatically when a valid number is entered.
28
To make an internal (intercom) call to another handset or deskset:
1. Press INTERCOM.
2. Press p or q to select the handset or deskset you wish to call, and then
press SELECT.
When the call is answered, the active call screen appears.
â
SELECT
3. To use the corded handset instead of the speakerphone, pick up the handset.
4. To hang up the call, press CANCEL or SPEAKER.
To make an internal call to all handsets and desksets:
1. Press INT ALL to call all handsets and desksets.
2. To hang up the call, press CANCEL or SPEAKER.
Answering calls
You can answer a call by lifting the handset, or pressing SELECT or SPEAKER:
For incoming calls from an outside number, you can also press CANCEL to
terminate the call.
If you have multiple incoming calls, press q or p to select the call you want
to answer.
Intercom calls from another handset or deskset cannot be rejected, but they
can be silenced by pressing MUTE:
If you don’t respond to an incoming outside call, the phone displays a
missed-call alert on the idle screen:
29
Putting a call on hold
You can put an outside call on hold by pressing HOLD. The deskset also puts
calls on hold automatically when you answer another call, transfer a call, or
create a conference. Note that you cannot put an intercom call on hold.
â
HOLD
To take the call off hold:
From the On Hold screen, press FLASH.
–or–
1. Press the MENU key.
2. With Resume highlighted, press SELECT.
Switching between two calls
If you are managing two calls, press q or p to view each call screen.
To put the active call on hold and talk to the caller on the held call, press q or p
to view the call on hold and then press FLASH.
30
Transferring a call
You can transfer a call to another party.
If you talk to the transfer recipient before completing the transfer, you are making
an “announced” transfer.
However, the transfer recipient does not have to talk to you before receiving the
transferred call. If you do not talk to the transfer recipient before transferring the
call, you are making a “blind” transfer.
You can also transfer a call to a held call. Note that you cannot transfer intercom
calls.
To transfer a call (announced):
1. During a call, press TRANSFER. The call is automatically put on hold and
the transfer setup screen appears.
â
TRANSFER
2. If you wish to transfer to:
an outside number, select A call (announce).
another cordless handset or deskset in your system, select A handset
party.
3. Press SELECT.
4. Dial the number to which you want to transfer the call, or select the handset
or deskset to transfer to. You can also use a number from a list, such as the
Directory or Call History.
5. When the second caller answers, you can talk to the caller to notify them of
the transfer, and then press TRANSFER to transfer the call.
â
TRANSFER
To transfer a call (blind):
1. During a call, press TRANSFER. The call is automatically put on hold and
the transfer setup screen appears.
2. Select A call (blind), and then press SELECT.
â
SELECT
31
3. Dial the number to which you want to transfer the call. You can also use a
number from a list, such as the Directory or Call History.
4. Press TRANSFER or SELECT.
The Call transferred screen appears.
To transfer a call to a held call:
1. If you are on an active call and also have a call on hold, press TRANSFER. A
list of held calls will appear.
â
TRANSFER
2. With the call you want to transfer to highlighted, press SELECT. The call will
be immediately transferred.
Setting up a conference call
You can hold a conference call between yourself and two other parties.
To set up a conference call:
1. During a call, press CONFERENCE The call is automatically put on hold and
the conference setup screen appears.
â
CONFERENCE
2. If you wish to conference with:
an outside number, select A new party.
another deskset in your system, select A handset party.
3. Press SELECT.
4. Dial the second number for the other party you want to join your conference,
or select the deskset to conference with. You can also use a number from a
list, such as the Directory or Call History.
5. When the second call is established, press CONFERENCE. The conference
begins and the conference screen appears.
â
CONFERENCE
Press CANCEL to terminate both calls and end the conference.
32
To create a conference with a held call:
1. If you are on an Active call and also have a call on hold, press
CONFERENCE. A list of held calls will appear.
â
CONFERENCE
2. With the call you want to conference with highlighted, press SELECT. The
conference will begin immediately.
Setting up a Network Conference:
A Network Conference is hosted by your service provider and allows multiple
parties to join a conference. A Network Conference works in a similar way to
the regular conference described above, except you can add as many parties
as your service provider supports. Pressing the CONFERENCE key during a
conference will allow you to add more parties to the ongoing conference.
Listening to messages
When you have new messages, the phone displays a new-messages notication
on the idle screen:
To listen to your messages:
1. From the deskset Main Menu, with Message highlighted, press SELECT.
The Message screen appears. A message icon ( ) appears at the top of the
screen for any line that has a message.
â
SELECT
2. Press q to highlight the desired line and press SELECT.
The deskset dials the voicemail access number.
3. Follow the voice prompts to listen to your messages.
33
Using the Directory
The deskset has three lists of contacts. The Local directory is only available
on your deskset. The Base directory is usually maintained by your system
administrator, and is available on all desksets and handsets. The Blacklist
contains blocked numbers.
To view a directory:
1. Press DIRECTORY.
OR
From the deskset Main Menu, press q to scroll to Directory and then press
SELECT.
The Directory menu appears.
2. Press q or p to select the directory you wish to view,
and then press SELECT.
3. Select Review and then press q or p to browse through contacts.
To call a contact:
When viewing a directory entry, you can call a contact in the following ways.
1. Dial the phone number in the entry:
a. Press q or p to cycle through work, mobile, and other numbers.
b. Press SELECT to call the contact.
2. Revise the phone number to dial before calling:
a. Press MENU.
b. Press q to scroll to Edit dial and press SELECT.
c. Edit the number as required, then press SELECT.
To search a directory:
1. From the deskset Main Menu, press q to scroll to
Directory and then press SELECT.
The Directory menu appears.
2. Press q or p to select the directory to search, and then press SELECT.
3. With Search highlighted, press SELECT.
4. Enter a name or number, then press SELECT.
To add a new entry:
1. From the deskset Main Menu, press q to scroll to Directory and press
SELECT.
The Directory menu appears.
2. Press q or p to select the directory to add a new entry to, then press
SELECT.
3. Press q to scroll to Add new and press SELECT.
34
You can add a rst name and last name, as well as work, mobile, and other
phone numbers. You can also set the ringer tone and dial line for the entry.
4. When you are done, press SELECT.
To edit an entry:
1. When viewing the directory entry you wish to edit, press MENU.
2. With Edit highlighted, press SELECT.
3. When you are done editing, press SELECT.
To delete an entry:
1. When viewing the directory entry you wish to delete, press MENU.
2. Press q to scroll to Delete and then press SELECT.
3. Press SELECT on the delete conrmation screen.
OR
Press CANCEL to return to the previous screen.
To delete all entries:
1. From the deskset Main Menu, press q to scroll to Directory and then press
SELECT.
The Directory menu appears.
2. Press q or p to select the directory to delete, and then press SELECT.
3. Press q to scroll to Delete all and then press SELECT.
4. Press SELECT on the delete all conrmation screen.
OR
Press CANCEL to return to the previous screen.
35
Using the Call History
The Call History contains lists of your missed, received, and dialed calls (you can
also view dialed calls by pressing REDIAL). You can view, call and store list entries.
To view the Call History:
1. Press CALL HISTORY.
OR
From the deskset Main Menu, press q to scroll to Call
History and then press SELECT.
The Call History menu appears.
2. Press q to highlight the desired list and then press SELECT.
3. With Review highlighted, press SELECT.
4. Press q or p to view entries.
The Call History entry screen shows the time, date, name and number of the call,
the number of entries in the folder, along with an icon indicating the type of call.
Received call Dialed call Missed call
To call an entry:
When viewing a Call History entry, you can call the entry in the following ways.
1. Lift the corded handset, or press HEADSET or SPEAKER to call the phone
number in the entry.
2. Revise the phone number to dial before calling:
a. Press MENU.
b. With Edit dial highlighted, press SELECT.
c. Edit the number as required, then lift the corded handset, or press
HEADSET or SPEAKER.
To save an entry to a directory:
1. Press MENU when viewing a Call History entry.
2. Press q to scroll to Save To and then press SELECT.
3. Press q or p to select the directory to save to, and then press SELECT.
4. Edit the new directory entry as required, and then press SELECT to return to
Call History.
To delete entries:
1. To delete the entry you are viewing, press DELETE.
2. To delete all entries:
a. In the main Call History menu, press q or p to scroll to the list you wish
to delete, and press SELECT.
b. Press q to scroll to Delete all and then press SELECT.
c. Press SELECT again on the delete all conrmation screen.
36
Using Speed Dial
The speed dial feature allows you to program up to 32 numbers that you dial
frequently. You can access the rst 16 speed dial numbers by pressing the speed
dial buttons. To access the remaining 16 speed dial numbers, press LOWER and
then the speed dial button for the desired location.
To program a Speed Dial number:
1. Press MENU.
2. Press q to highlight Speed dial and then press SELECT.
3. Press q or p to select an empty slot, and then press MENU.
â
MENU
4. Use the dial pad to enter a name and number, and then press SELECT.
To delete or edit existing Speed Dial entries, select the entry in the Speed Dial list
then press DELETE or MENU.
37
Conguring the Deskset
You can congure the deskset using one of two methods:
1. The Features and User settings menus on the deskset.
2. The WebUI, which you access using your Internet
browser.
This section describes settings you can change using the
menus on your deskset. For information about settings you
can change on the WebUI, see “WebUI” on page 43.
The system administrator can congure additional settings,
including Network settings, Provisioning, and the PIN code
by using the Admin settings menu.
Setting Do Not Disturb
When Do Not Disturb (DND) is on for a line, calls to that line will be rejected.
To turn DND on or off:
1. Press MENU.
2. Press q to highlight Features and press SELECT.
3. With DND highlighted, press SELECT.
4. Press q or p to select which line DND should apply
to*, and press SELECT.
5. Press q or p to select On or Off.
6. Press SELECT to save.
* Note that DND will apply to all desksets and handsets
assigned the line.
Setting call forwarding
Calls can be forwarded to another phone number always, only when busy, or
after a set number of rings.
To set call forward:
1. Press MENU.
2. Press q to highlight Features and press SELECT.
3. Press q to highlight Call forwarding and press SELECT.
4. Press q or p to select which line Call forward should apply to*, and then
press SELECT.
5. Press q to highlight the desired option:
Always
Busy
No answer
38
6. Press SELECT.
7. On the next screen, with Set On/Off highlighted, press SELECT to turn call
forwarding On or Off.
8. Press q or p to highlight On or Off and then press SELECT.
9. Press q to highlight Phone number and then press SELECT.
10. Enter the number to which you would like to forward calls, and then press
SELECT.
11. (If you selected No answer earlier) Press q or p to set the No answer delay
between 1 to 10 rings, and then press SELECT.
When Call forward is on, FWD appears on the idle screen.
* Note that Call forward will apply to all desksets and handsets assigned the line.
Blocking anonymous calls
Calls without Caller ID information will be rejected and the deskset will not ring.
To block anonymous callers:
1. Press MENU.
2. Press q to highlight Features and press SELECT.
3. Press q to highlight Block anonymous and press
SELECT.
4. Press q or p to select which line Block anonymous
should apply to*, and then press SELECT.
5. Press q or p to choose On or Off, and then press
SELECT to save.
* Note that Block anonymous will apply to all desksets and handsets assigned
the line.
Dialing anonymously
When this feature is enabled, your phone will make anonymous outgoing calls.
To dial as an anonymous caller:
1. Press MENU.
2. Press q to highlight Features and then press SELECT.
3. Press q to highlight Dial as anonyms and then press
SELECT.
4. Press q or p to select which line Dial as anonymous
should apply to*, and then press SELECT.
5. Press q or p to choose On or Off, and then press
SELECT to save.
* Note that Dial as anonymous will apply to all desksets and handsets assigned
the line.
39
Setting missed-call alerts
When missed-call alerts are enabled, an alert will display on the idle screen
whenever you do not answer an incoming call.
To turn missed-call alerts on or off:
1. Press MENU.
2. Press q to highlight Features and then press SELECT.
3. Press q to highlight Miss call alert and then press SELECT.
4. Press q or p to highlight Show alert or Hide alert.
5. Press SELECT.
Setting call waiting
When call-waiting alerts are enabled, an alert will display on-screen whenever
you receive an incoming call during an active call.
To turn call-waiting alerts on or off:
1. Press MENU.
2. Press q to highlight Features and then press SELECT.
3. Press q to highlight Call waiting and then press SELECT.
4. Press q or p to highlight Show alert or Hide alert.
5. Press SELECT.
Viewing deskset status
In the Status menu, you can view information on the LAN network your phone
system is connected to, the registration status of your SIP accounts, or view
the software version of your deskset. You may need this information for
troubleshooting purposes.
To view the Status menu:
1. Press MENU.
2. Press q to highlight Status and then press SELECT.
3. Press q to highlight either Network, Line, or Product
Info, and then press SELECT.
To view the software version of your phone:
1. From the Status menu, highlight Product Info and then press SELECT.
2. With Deskset highlighted, press SELECT.
3. Press q to view the software version.
40
Setting the language
1. Press MENU.
2. Press q to highlight User settings and then press SELECT.
3. With Language highlighted, press SELECT.
4. Press q or p to highlight the desired language.
5. Press SELECT to save.
Setting the date and time
1. Press MENU.
2. Press q to highlight User settings and then press SELECT.
3. Press q to highlight Set Date/Time and then press
SELECT.
4. Highlight your desired option:
Date format: select MM/DD/YY or DD/MM/YY
Time format: select 12 hour or 24 hour
Date/Time: manually set the date and time
5. After you’ve nished setting your chosen option, press SELECT.
Setting the deskset name
You can change the deskset name from the default HANDSET.
To change the deskset name:
1. Press MENU.
2. Press q to highlight User settings and then press
SELECT.
3. Press q to highlight Phone rename and then press
SELECT.
4. Press DELETE to move the cursor back and delete the previous name.
5. Enter the new name using the dial pad.
6. Press SELECT when complete.
Setting the screen contrast
You can change the contrast of text and graphics on the deskset LCD.
To change the LCD text contrast:
1. Press MENU.
2. Press q to highlight User settings and then press SELECT.
3. Press q to highlight Contrast and then press SELECT.
4. Press q or p to select a contrast level between 1 and 7.
5. Press SELECT.
41
Backlight
You can set the deskset LCD backlight to be off when in idle, or set it to turn on
or off continuously.
To set the LCD backlight:
1. Press MENU.
2. Press q to highlight User settings and then press
SELECT.
3. Press q to highlight LCD Backlight and then press
SELECT.
4. Press q or p to choose Backlight Time, During idle
or Being triggered*.
If you select Backlight Time, press q or p to
choose the timeout period between 10 seconds
and 60 seconds.
If you select During idle or Being triggered, press
q or p to choose On or Off.
5. Press SELECT to save.
* Notes:
If During idle is on but Being triggered is off, the LCD backlight always
lights up.
If During idle is off but Being triggered is on, the LCD backlight turns off
after being idle for as long as the set timeout period.
If During idle and Being triggered are both off, the LCD backlight is always
off.
Setting the ringer tone and volume
1. Press MENU.
2. Press q to highlight User settings and press SELECT.
3. Press q to highlight Ringers and press SELECT.
4. To change the ringer volume:
a. Highlight Ringer Volume and then press SELECT.
b. Press q or p to change the volume level as
desired.
c. Press SELECT to save.
5. To change the ringer tone:
a. Highlight Ringer Tone and then press SELECT.
b. Press q or p to select a line, and then press SELECT.
c. Press q or p to select a ringer tone for that line.
d. Press SELECT to save.
42
Setting audio mode
You can select speakerphone or headset as the default audio out for speed dials.
To set the audio mode:
1. Press MENU.
2. Press q to highlight User settings and then press SELECT.
3. Press q to highlight Audio Mode and then press
SELECT.
4. Press q or p to choose SPEAKER or HEADSET.
5. Press SELECT to save.
Turning low battery tone on or off
1. Press MENU.
2. Press q to highlight User settings and then press SELECT.
3. Press q to highlight Low batt tone and then press
SELECT.
4. Press q or p to choose on or off.
5. Press SELECT to save.
Turning link lost tone on or off
1. Press MENU.
2. Press q to highlight User settings and then press SELECT.
3. Press q to highlight Link lost tone and then press
SELECT.
4. Press q or p to choose on or off.
5. Press SELECT to save.
Turning key tones on or off
1. Press MENU.
2. Press q to highlight User settings and then press SELECT.
3. Press q to highlight Key Tone and then press
SELECT.
4. Press q or p to choose on or off.
5. Press SELECT to save.
Registering or deregistering your deskset
You can register or deregister your deskset using the deskset menu. Follow
the instructions in “Registering the deskset to the base” on page 24 and
“Deregistering the deskset” on page 25.
43
WebUI
Using the WebUI
Use an Internet browser to access the Web User Interface (WebUI) that resides
on your base station. After you log on to the WebUI, you can congure the
following features:
Call Settings
User Preferences
Base Directory
Blacklist
User Password
The WebUI also has a System Status and Deskset Status page, where you can
view network status and registration information about your deskset.
To access the WebUI:
1. Ensure that your computer is connected to the same network as your base
station.
2. Find the IP address of your base station:
a. When the phone is idle, press MENU.
b. Press q to highlight Status, and then press SELECT.
The Status menu appears:
c. On the Status menu, ensure that Network is highlighted, and then press
SELECT.
The Network screen appears:
d. On the Network screen, note the IP Address.
3. On your computer, open an Internet browser. Depending on your browser,
some of the pages presented here may look different and have different
controls.
44
4. Type the phone IP address in the browser address bar and press ENTER on
your computer keyboard:
A Login window appears.
5. Under User Name, enter user.
6. Under Password, enter user, or your own password, if you have created
one. You can create or change a password after you log on.
7. Click Log In / OK.
The WebUI appears.
Click topics from the navigation bar at the top of the page, and then click the
desired setting on the left side of the WebUI to see the page for that setting. You
view and change settings in two different types of elds: drop-down lists and
entry elds into which you type information. For your security, the WebUI times
out after 10 minutes, so if it is idle for that time, you must log on again.
The remaining procedures in this section assume that you have already logged
on to the WebUI.
45
System Status
The System Status page shows:
General information about your phone, including model, MAC address, and
rmware version.
Account Status information about your SIP account registration.
Network information regarding your phone’s network address and network
connection.
The System Status page has no settings that you can change. You may need
some of the status information for troubleshooting purposes.
46
Deskset Status
The Handset Status page shows registration information for the cordless
handsets and desksets.
The Handset Status page has no settings that you can change. You may need
some of the status information for troubleshooting purposes.
Call Settings
To view the call settings, click SYSTEM in the WebUI header, and then click Call
Settings in the sidebar. You can congure call settings for each account that is
available to your phone. Click Account 1, Account 2, and so on to select the call
settings page for the desired account.
Call Settings include Do Not Disturb and Call Forward settings. You can also
set Do Not Disturb and Call Forward using the deskset. See “Conguring the
Deskset” on page 37.
When you have nished changing settings on this page, click Save to save them.
47
General Call Settings
Setting Description
Anonymous Call Reject Select to block incoming calls that have no caller ID.
Enable Anonymous Call Select to make outgoing calls that remove your own caller
ID information.
Do Not Disturb Settings
Setting Description
Enable DND Turns Do Not Disturb on or off.
Call Forward Settings
Setting Description
Enable Call Forward
Always
Select to enable call forwarding for all calls on that account.
Target Number Enter a number to which all calls will be forwarded.
Enable Call Forward
Busy
Select to enable call forwarding for calls when you are on
another call on that account.
Target Number Enter a number to which calls will be forwarded when the
line is busy.
Enable Call Forward No
Answer
Select to enable call forwarding for unanswered calls on that
account.
Target Number Enter a number to which unanswered calls will be forwarded.
Delay Select the number of rings before
unanswered calls are forwarded.
Range: 1 to 10 rings
Default: 6 rings
48
User Preferences
On the User Preferences page, you can congure the WebUI language.
After changing the setting on this page, click Save to save.
General User Settings
Setting Description Range Default
WebUI
Language
Sets the language that
appears on the WebUI.
Any language supported
by your phone. For
example, English,
French, Spanish, etc.
English
49
Base Directory
To view the base directory, click CONTACTS in the WebUI header.
On the Base Directory page, you can manage your base directory entries. You
can sort, edit, delete, and add contact information for up to 200 entries. The page
also allows you to export your phone’s base directory or import a base directory
le. The export function lets you back up your contacts to your computer.
The base directory lists entries across multiple pages. Click Next, First, Last, or
a page number to view the desired page of entries.
Note: You can also use the phone menu to manage your base directory entries.
For more information, see “Using the Directory” on page 33.
50
Base directory
Click To...
Sort the list by last name.
Edit information for an entry.
View the last page of entries.
View the next page of entries.
Delete selected entries from the directory. Click Select All to select
every entry on the page you are viewing.
Add a new directory entry.
Delete all Directory entries
To add a new directory entry:
1. Click Add New Entry.
The Create Base directory Entry page appears.
2. Enter the required information. At minimum, a rst and last name are
required.
Setting Description Range Default
First Name Enter the appropriate names in these
elds. n/a n/a
Last Name
Ringer Tone Sets a unique ringer tone for calls from
this directory entry.
Auto,
Tone 1–10
Auto
Account Sets the account used when you dial this
directory entry.
Default
Account,
Account 1–
Account 6
Default
Account
Work Number Enter the appropriate numbers in these
elds.
n/a n/a
Mobile Number
Other Number
3. Click Save.
51
To edit a directory entry:
1. Click Edit for the entry you want to edit.
The Edit Base directory Entry page appears.
2. Edit or add the desired information.
3. Click Save.
Import Base directory
You can import an existing base directory le. Importing a directory le replaces
all your previous base directory entries. After importing a directory le, you can
add, edit, or delete entries as desired.
Note: Directory les are .xml les containing contacts and contact information.
For more information about creating or editing a directory le, consult your
system administrator.
To import a base directory le:
1. Click Choose File.
2. In the Choose File to Upload window, navigate to the directory le.
3. Click the le, and then click Open.
4. On the WebUI, click Import.
Export Base directory
You can export the directory and save it as an .xml le on your computer.
To export the base directory:
1. Click Export.
2. At your browser’s prompt, save the le to the desired location on your
computer.
Blacklist
To view the Blacklist, click CONTACTS in the WebUI header, and then click
Blacklist in the sidebar.
The Blacklist directory is identical to the Base directory, except that you cannot
congure an incoming ringer tone.
52
Security
On the Security page, you can change your User Password.
After changing your password, click Save.
53
Troubleshooting
If you have difculty with your deskset, please try the suggestions below.
General issues
Deskset does not work at all (LCD is black)
Conrm the backup battery is installed and charged correctly.
Ensure the adapter is securely plugged into an outlet not controlled by a wall
switch.
My caller ID isn’t working.
Caller ID is a subscription service. Your telephone service provider may
require subscription to this service for this feature to work.
The caller must be calling from an area that supports caller ID.
Both your telephone service provider and your caller’s service provider must
use caller ID compatible equipment.
Deskset registration is not working
Ensure the deskset is within range of the base station.
Cannot make external calls
Check if your SIP account is registered (Press MENU g Status g Line and
select a line. Check that the status reads Registered).
You might be out of range of the base station. Try moving closer. If you
see an idle screen with no alerts, then your deskset is successfully
communicating with the base station.
Deskset does not receive incoming calls
Ensure that Do Not Disturb and Call Forward All are turned off.
Check if your SIP account is registered (Press MENU g Status g Line and
select a line. Check that the status reads Registered).
You might be out of range of the base station. Try moving closer.
Cannot locate deskset using base station
The deskset may not be registered.
If the deskset is out of power or the deskset is out of range, the locator tone
will not sound.
54
Poor audio quality. Speech is cutting out.
You may be close to being out of range of the base station. Try moving
closer.
Other electronic products can cause interference with your deskset. Try
installing the base station far away from devices such as TVs, microwaves,
or other cordless devices, including other desksets.
If the problem persists, contact your system administrator.
Technical Specications
RF frequency band 1881.792–1897.344 MHz
Channels 10
Operating temperature 32–122 °F (0–50 °C)
Power requirements Base: 5.0 Vdc @ 800 mA
Deskset: 6 Vdc @ 600 mA
Backup battery: 2.4 V 750 mAh Ni-MH battery pack
Headset jack 2.5 mm, 32 ohm - 150 ohm
Power over Ethernet IEEE 802.3at supported, class 2
Ethernet network port 10/100 Mbps RJ-45 port
Special characters
Entering special characters
When entering text using the dial pad, the following special characters are
available. Press the 1, 0, or pound sign (#) keys to enter special characters.
Key Characters
1~ ^ ` % ! & - _ + = |
0 0 : ; , ? . @ *
#( ) [ ] { } < > / \ #
Press star ( ) to switch between uppercase and lowercase/European characters.
55
Maintenance
Taking care of your telephone
Your base station and deskset contain sophisticated electronic parts, so you
must treat them with care.
Avoid rough treatment.
Place the deskset down gently.
Save the original packing materials to protect your products if you ever need
to ship them.
Avoid water
You can damage your cordless telephone if it gets wet. Do not handle the
deskset with wet hands. Do not install the base station and deskset near a
sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic
equipment. For your own safety, take caution when using electric appliances
during storms.
Cleaning your telephone
Your products have a durable plastic casing that should retain its lustre for
many years. Clean it only with a soft cloth slightly dampened with water or a
mild soap.
Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you
are wet or standing in water. If the telephone base should fall into water, DO NOT
RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD FROM THE WALL,
then pull the unit out by the unplugged cord.
Deregistering the deskset
Before using the deskset with a different base station, you must deregister the
deskset from the base station to which it is currently registered.
56
GPL License Information
GPL code requests
Portions of the software associated with this product are open source, and fall
within the scope of the GNU General Public License (GPL). Accordingly, those
portions of code are available to the public, consistent with the requirements
of the GPL, in either source code format or object code format, depending
upon the nature of the code at issue. If you would like to exercise your right to
receive the available code, please send a cashier’s check, payable to VTech
Communications, Inc., in the amount of $15.00 (U.S.$) to:
VTech Communications, Inc.,
9590 SW Gemini Drive, Suite 120
Beaverton OR 97008
ATTN: Information Technology Group—VSP610A GPL code request
along with a written request for the available code. If your request does not
fully comply with the foregoing requirements, VTech reserves the right to reject
your request. Further, by requesting and receiving the available code, you
release VTech, its afliates, and its and their ofcers, directors, employees,
and representatives (“VTech Parties”) from any liability or responsibility
relating to such code, and you acknowledge that the VTech Parties make no
representations with respect to the origin, accuracy, usability, or usefulness of
such code, and the VTech Parties have no responsibility to you whatsoever
concerning the code, including without limitation any responsibility to provide
explanation, support, upgrade, or any communication whatsoever. Your review or
use of the available code is at your sole risk and responsibility.
VTech Telecommunications Ltd.
A member of THE VTECH GROUP OF COMPANIES.
VTech is a registered trademark of VTech Holdings Limited.
ErisTerminalTM is a trademark of VTech Communications Inc.
Specications are subject to change without notice.
Copyright © 2018 for VTech Telecommunications Ltd. All rights reserved.
Printed in China. Version 2, 05/18
United Kingdom
Tel: +44 (0) 1706 694070
Email: support_ukbusinessphones@vtech.com
Website: www.ukbusinessphones.vtech.com
Middle East
Tel: +97142880786
Email: support@exceldistribution.co
Website: www.mebusinessphones.vtech.com
56

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Belangrijk! Als er een antwoord wordt gegeven op uw vraag, dan is het voor de gever van het antwoord nuttig om te weten als u er wel (of niet) mee geholpen bent! Wij vragen u dus ook te reageren op een antwoord.

Belangrijk! Antwoorden worden ook per e-mail naar abonnees gestuurd. Laat uw emailadres achter op deze site, zodat u op de hoogte blijft. U krijgt dan ook andere vragen en antwoorden te zien.

Abonneren

Abonneer u voor het ontvangen van emails voor uw VTech Phones VSP608A - ErisTerminal SIP DECT bij:


U ontvangt een email met instructies om u voor één of beide opties in te schrijven.


Ontvang uw handleiding per email

Vul uw emailadres in en ontvang de handleiding van VTech Phones VSP608A - ErisTerminal SIP DECT in de taal/talen: Engels als bijlage per email.

De handleiding is 3.37 mb groot.

 

U ontvangt de handleiding per email binnen enkele minuten. Als u geen email heeft ontvangen, dan heeft u waarschijnlijk een verkeerd emailadres ingevuld of is uw mailbox te vol. Daarnaast kan het zijn dat uw internetprovider een maximum heeft aan de grootte per email. Omdat hier een handleiding wordt meegestuurd, kan het voorkomen dat de email groter is dan toegestaan bij uw provider.

Stel vragen via chat aan uw handleiding

Stel uw vraag over deze PDF

Uw handleiding is per email verstuurd. Controleer uw email

Als u niet binnen een kwartier uw email met handleiding ontvangen heeft, kan het zijn dat u een verkeerd emailadres heeft ingevuld of dat uw emailprovider een maximum grootte per email heeft ingesteld die kleiner is dan de grootte van de handleiding.

Er is een email naar u verstuurd om uw inschrijving definitief te maken.

Controleer uw email en volg de aanwijzingen op om uw inschrijving definitief te maken

U heeft geen emailadres opgegeven

Als u de handleiding per email wilt ontvangen, vul dan een geldig emailadres in.

Uw vraag is op deze pagina toegevoegd

Wilt u een email ontvangen bij een antwoord en/of nieuwe vragen? Vul dan hier uw emailadres in.



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