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SIP Next Gen Series
NG-S3411
SIP Next Gen Cordless 1-line Hotel Telephone
NG-S3411W
SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone
NG-C3411HC
Virtual Bundle of NGC-C5101 and C5012
Next Gen Cordless 1-line Accessory Handset and Charging Base
NGC-C5101
Next Gen Cordless 1-line Accessory Handset
C5012
Charging Base
User‘s Guide
EN - 2
1. This product should be installed by a qualified
technician.
2. This product should only be connected to
the host equipment and never directly to
the network such as Public Switch Telephone
Network (PSTN) or Plain Old Telephone
Services (POTS).
3. Read and understand all instructions.
4. Follow all warnings and instructions marked
on the product.
5. Unplug this product from the wall outlet
before cleaning. Do not use liquid or aerosol
cleaners. Use a damp cloth for cleaning.
6. Do not use this product near water such as
near a bath tub, wash bowl, kitchen sink,
laundry tub or swimming pool, or in a wet
basement or shower.
7. Do not place this product on an unstable
table, shelf, stand or other unstable surfaces.
8. Slots and openings in the back or bottom
of the telephone base and handset are
provided for ventilation. To protect them
from overheating, these openings must
not be blocked by placing the product on
a soft surface such as a bed, sofa or rug.
This product should never be placed near or
over a radiator or heat register. This product
should not be placed in any area where
proper ventilation is not provided.
9. This product should be operated only from
the type of power source indicated on the
marking label. If you are not sure of the type
of power supply on the premises, consult
your dealer or local power company.
10. Do not allow anything to rest on the power
cord. Do not install this product where the
cord may be walked on.
11. Never push objects of any kind into this
product through the slots in the telephone
base or handset because they may touch
dangerous voltage points or create a short
circuit. Never spill liquid of any kind on the
product.
12. To reduce the risk of electric shock, do not
disassemble this product, but take it to
an authorised service facility. Opening or
removing parts of the telephone base or
handset other than specified access doors
may expose you to dangerous voltages
or other risks. Incorrect reassembling can
cause electric shock when the product is
subsequently used.
13. Do not overload wall outlets and extension
cords.
14. Unplug this product from the wall outlet
and refer servicing to an authorised service
facility under the following conditions:
When the power supply cord or plug is
damaged or frayed.
If liquid has been spilled onto the product.
If the product has been exposed to rain
or water.
If the product does not operate normally
by following the operating instructions.
Adjust only those controls that are covered
by the operation instructions. Improper
adjustment of other controls may result
in damage and often requires extensive
work by an authorised technician to
restore the product to normal operation.
If the product has been dropped and
the telephone base and/or handset has
been damaged.
If the product exhibits a distinct change in
performance.
Important safety instructions
The applied nameplate is located at the bottom or rear of the product.
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury, including the following:
EN - 3
English
15. Avoid using a telephone (other than cordless)
during an electrical storm. There is a remote
risk of electric shock from lightning.
16. Do not use the telephone to report a gas
leak in the vicinity of the leak. Under certain
circumstances, a spark may be created when
the adapter is plugged into the power outlet,
or when the handset is replaced in its cradle.
This is a common event associated with the
closing of any electrical circuit. The user
should not plug the telephone into a power
outlet, and should not put a charged handset
into the cradle, if the telephone is located
in an environment containing concentrations
of flammable or flame-supporting gases,
unless there is adequate ventilation. A spark
in such an environment could create a fire or
explosion. Such environments might include:
medical use of oxygen without adequate
ventilation; industrial gases (cleaning
solvents; petrol vapours; etc.); a leak of
natural gas; etc.
17. Only put the handset of your telephone next
to your ear when it is in normal talk mode.
18. The power adapters are intended to be
correctly oriented in a vertical or floor mount
position. The prongs are not designed to
hold the plug in place if it is plugged into a
ceiling, under-the-table or cabinet outlet.
19. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode. Check
with local codes for possible special disposal
instructions.
20. In wall mounting position, make sure to
mount the telephone base on the wall by
aligning the eyelets with the mounting studs
of the wall plate. Then slide the telephone
base down on both mounting studs until it
locks into place. Refer to the full instructions
in Installation in the user’s manual.
21. This product should be mounted at a height
of less than 2 meters.
22. Listed PoE (The product is considered not
likely to require connection to an Ethernet
network with outside plant routing).
CAUTIONS
Keep small metallic objects such as pins and
staples away from the handset receiver;
Risk of explosion if battery is replaced by
incorrect type;
Dispose of used batteries according to the
instructions;
Disconnect the telephone line before
replacing batteries;
For pluggable equipment, the socket-outlet
(power adaptor) shall be installed near the
equipment and shall be easily accessible;
Avoid using the battery in the following
conditions:-
High or low extreme temperatures that
a battery can be subjected to during use,
storage or transportation;
Low air pressure at high altitude;
Replacement of a battery with an incorrect
type that can defeat a safeguard;
Disposal of a battery into fire or a hot oven,
or mechanically crushing or cutting of a
battery that can result in an explosion;
Leaving a battery in an extremely high
temperature surrounding environment that
can result in an explosion or the leakage of
flammable liquid or gas;
Extremely low air pressure that can result in
an explosion or the leakage of flammable
liquid or gas.
SAVE THESE INSTRUCTIONS
EN - 4
Table of contents
Important safety instructions ............. 2
Parts check list ....................................5
Telephone layout ...............................7
SIP Next Gen Cordless 1-line Hotel
Telephone - NG-S3411 .............................. 7
SIP Next Gen Cordless 1-line Wi-Fi
Enabled Hotel Telephone -
NG-S3411W ................................................. 7
Next Gen Cordless 1-line Accessory
Handset Charging Base -
NG-C3411HC ............................................... 9
Installation ....................................... 10
SIP Next Gen Cordless 1-line Hotel
Telephone - NG-S3411 ............................10
SIP Next Gen Cordless 1-line Wi-Fi
Enabled Hotel Telephone -
NG-S3411W ...............................................10
Next Gen Cordless 1-line Accessory
Handset and Charging base -
NG-C3411HC ............................................. 15
Set up .............................................. 16
SIP Next Gen Cordless 1-line Hotel
Telephone - NG-S3411 ............................16
SIP Next Gen Cordless 1-line Wi-Fi
Enabled Hotel Telephone -
NG-S3411W ...............................................16
Voice Menu ............................................... 17
Operation .........................................18
SIP Next Gen Cordless 1-line Hotel
Telephone - NG-S3411 ............................18
SIP Next Gen Cordless 1-line Wi-Fi
Enabled Hotel Telephone -
NG-S3411W ...............................................18
Next Gen Cordless 1-line Accessory
Handset and Charging base -
NG-C3411HC .............................................18
Appendix ........................................ 20
Troubleshooting .......................................20
VTech Hospitality Limited Warranty
Program .....................................................26
Maintenance ..............................................28
Disclaimer and Limitation of Liability .....28
European Directives ................................. 28
Declaration of Conformity.......................28
Disposal of batteries and product .........29
Technical specifications .................. 30
SIP Next Gen Cordless 1-line Hotel
Telephone - NG-S3411 ............................30
SIP Next Gen Cordless 1-line Wi-Fi
Enabled Hotel Telephone -
NG-S3411W ...............................................30
Next Gen Cordless 1-line Accessory
Handset and Charging Base -
NG-C3411HC .............................................30
EN - 5
English
Parts check list
Items contained in the respective cordless telephone package:
Model name Model
number
Parts included
Telephone base
with overlay
Base Stand |
Wall Mount
Bracket
Ethernet
cable | Short
Ethernet
cable |
Telephone
Base Power
Adapter
Cordless
handset and
Handset
battery
Handset
charging
base | Power
adapter
SIP Next Gen
Cordless
1-line Hotel
Telephone
NG-S3411
NG-S3411_AW_Gunmetal
Hard Papper
Date : 16 FEB 2022
Prepared by : Jai Jung
Version :
1.0
Pantone 427 C
Power
adapter
is sold
separately
Sticker lable
Pantone black
Silkscreen on top
Pantone 427 C
Date :
Prepared by : Jai Jung
Version :
1.0
Engraved - 0.3 mm
Silkscreen on top
Pantone Cool gray 7 C
NG-S3411_AW_Gunmetal
01 APR 2022
Caution:
Rechargeable Li-ion Battery
BT239865
Model No.:523450AR1000
3.7V 3.7Wh 1000mAh
Li-ion
Made in China
1ICP6/34/50 2021-08-05
-Bur n hazar d, fire h azard ,
explosion hazard.
Do not c rush, d isass emble ,-
disp ose in fi re.
-Do no t expos e to high t emp.
-Do no t allow m etal ob jects t o
cont act ter minal s.
-Dispose of pro perly.
Yi Yang Corun Battery Co., Ltd.
+ -
(60°C/ 140°F)
SIP Next Gen
Cordless
1-line Wi-Fi
Enabled Hotel
Telephone
NG-S3411W
NG-S3411_AW_Gunmetal
Hard Papper
Date : 16 FEB 2022
Prepared by : Jai Jung
Version :
1.0
Pantone 427 C
Sticker lable
Pantone black
Silkscreen on top
Pantone 427 C
Date :
Prepared by : Jai Jung
Version :
1.0
Engraved - 0.3 mm
Silkscreen on top
Pantone Cool gray 7 C
NG-S3411_AW_Gunmetal
01 APR 2022
Caution:
Rechargeable Li-ion Battery
BT239865
Model No.:523450AR1000
3.7V 3.7Wh 1000mAh
Li-ion
Made in China
1ICP6/34/50 2021-08-05
-Bur n hazar d, fire h azard ,
explosion hazard.
Do not c rush, d isass emble ,-
disp ose in fi re.
-Do no t expos e to high t emp.
-Do no t allow m etal ob jects t o
cont act ter minal s.
-Dispose of pro perly.
Yi Yang Corun Battery Co., Ltd.
+ -
(60°C/ 140°F)
EN - 6
Parts check list (continued)
Items contained in the respective cordless telephone package:
Model name Model
number
Parts included
Telephone base
with overlay
Base Stand |
Wall Mount
Bracket
Ethernet
cable | Short
Ethernet
cable |
Telephone
Base Power
Adapter
Cordless
handset and
Handset
battery
Handset
charging
base | Power
adapter
Next Gen
Cordless 1-line
Accessory
Handset and
Charging Base
NG-
C3411HC
(virtual
bundle of
NGC-C5101
+ C5012)
Sticker lable
Pantone black
Silkscreen on top
Pantone 427 C
Date :
Prepared by : Jai Jung
Version :
1.0
Engraved - 0.3 mm
Silkscreen on top
Pantone Cool gray 7 C
NG-S3411_AW_Gunmetal
01 APR 2022
Caution:
Rechargeable Li-ion Battery
BT239865
Model No.:523450AR1000
3.7V 3.7Wh 1000mAh
Li-ion
Made in China
1ICP6/34/50 2021-08-05
-Bur n hazar d, fire h azard ,
explosion hazard.
Do not c rush, d isass emble ,-
disp ose in fi re.
-Do no t expos e to high t emp.
-Do no t allow m etal ob jects t o
cont act ter minal s.
-Dispose of pro perly.
Yi Yang Corun Battery Co., Ltd.
+ -
(60°C/ 140°F)
Date :
Prepared by : Jai Jung
Version :
1.0
C5012_CHR_AW
08 DEC 2021
EN - 7
English
Telephone layout
SIP Next Gen Cordless 1-line Hotel Telephone - NG-S3411
SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone - NG-S3411W
Telephone Base
1 Find Handset button
2 Charging poles
3 Charge LED
4 Message waiting LED
5
Speed dial keys
MESSAGE key
MUTE key
HOLD key
6EMERGENCY key
7 Numeric dial keys
8VOLUME – key
9VOLUME + key
10 SPEAKER key
1
2
4
5
6
7
8 9 10 11 1312
3
11 Power adapter input
12 NET Ethernet port
13 PC Ethernet port
EN - 8
1 Handset earpiece
2 VOLUME keys
3 TALK/FLASH key
4 OFF/Cancel key
5 Numeric dial keys
6 HOLD key
7 MESSAGES key
8 Speed dial keys
9 Low battery LED
10 Microphone
11 SPEAKER key
12 MUTE key
13 Charging contacts
14 Message waiting LED
15 Speakerphone
1
2
3
4
5
6
7
8
9
10
12
13
15
11
14
Telephone layout
SIP Next Gen Cordless 1-line Hotel Telephone
SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone - NG-S3411W
Handset
EN - 9
English
Next Gen Cordless 1-line Accessory
Handset Charging Base - NG-C3411HC
1
2
1 Charge LED
2 Charging poles
EN - 10
Installation
SIP Next Gen Cordless 1-line Hotel
Telephone - NG-S3411
SIP Next Gen Cordless 1-line Wi-Fi
Enabled Hotel Telephone - NG-S3411W
Telephone base installation
The telephone comes ready for desktop use.
1. Install the telephone base as shown below.
NOTE: Power adapter is not required for
Power over Ethernet (PoE).
2. When the telephone base has been initially
installed, make sure the power adapter is
securely plugged into an outlet not controlled
by a wall switch, and the Ethernet cable is
plugged into the network wall jack.
The battery is fully charged after 11
hours of continuous charging. For best
performance, keep the cordless handset
in the telephone base when not in use.
3. Press on the telephone base. Listen for a
dial tone, then press again to hang up.
Note
The dial tone will not be played if the SIP
account used by this telephone cannot be
registered.
The power adapter is sold separately.
Use only the power adapter described in
"Technical specifications" on page 30.
CAUTIONS
Use only the supplied Ethernet cables. The
supplied Ethernet cables are not designed for
use in any other IT devices. Misusing them on
your other IT devices shall be prohibited. To
order a replacement, call +44 (0)1706 694 070
or email ukca@trustdistribution.com.
Installation option - install base stand
for desktop
To mount the telephone base on the base
stand
1. Align the grooves of the base stand with the
telephone base.
2. Slide the base stand up to secure it.
EN - 11
English
To unmount the base stand
Simply slide the base stand down, and lift it
from the telephone base.
Installation option - converting from
desktop to wall mount position
To mount the telephone base on the wall
1. Unmount the base stand from the telephone
base. Disconnect all cords and cables from
the telephone base. Put the cordless handset
aside.
2. Turn the telephone base over with the bottom
side facing up.
3. Align the grooves with the wall mount bracket.
4. Slide the wall mount bracket up.
5. Connect the telephone as described in
"Telephone base installation" on page 10,
but use the short Ethernet cable. The short
Ethernet cable and power adapter cable
stick out from the hole in the wall mount
bracket.
6. Mount the telephone base on the wall by
positioning the eyelets on the telephone
base and the mounting bracket against the
mounting studs. Then slide the telephone
base down on both mounting studs until it
locks into place.
7. Replace the cordless handset on the
telephone base cradle.
To remove the wall mount bracket from
the telephone base
1. Slide the telephone base up to remove it
from the mounting studs on the wall.
2. Disconnect all cords and cables from the
telephone base.
3. Slide the wall mount bracket down and lift it
from the telephone base.
EN - 12
wall mount bracket dimensions
Unit: mm
EN - 13
English
Installing or replacing a cordless
handset battery
To install or replace the handset battery, follow
the steps below.
1. Hold the handset.
2. Press both thumbs down on the edge of the
battery cover near the speaker, and slide the
battery cover downwards.
3. Lift the battery cover off the handset.
4. If you are replacing the battery: Place your
thumb in the slot below the battery, and
lift the battery out of the handset battery
compartment
5. Place the top of the battery in the handset
battery compartment so that the battery
connectors are aligned.
6. Push the bottom of the battery down into the
battery compartment.
7. Align all the tabs on the handset cover
against the corresponding grooves on the
handset, then slide the handset cover closed.
There may be a risk of explosion if a
wrong type of handset battery is used.
Use only the supplied rechargeable
battery or replacement battery (Model
No. 523450AR1000). To order a
replacement, call +44 (0)1706 694 070 or
email ukca@trustdistribution.com.
Dispose of used batteries according to
the instructions.
Installation notes
CAUTION! Please be careful of sharp edges
of base stand that can cause harm during the
installation process.
Avoid placing the phone too close to:
Communication devices such as television
sets, DVD players, or other cordless
telephones
Excessive heat sources
Noise sources such as a window with
traffic outside, motors, microwave ovens,
refrigerators, or fluorescent lighting
Excessive dust sources such as a workshop
or garage
Excessive moisture
Extremely low temperature
Mechanical vibration or shock such as on
top of a washing machine or work bench
EN - 14
Handset registration
Place the cordless handset on the telephone
base cradle. Handset registration happens
automatically the first time a cordless handset is
placed on the telephone base.
When the registration process completes, the
MESSAGE WAITING LED flashes once and you
hear 3 rising beeps as confirmation.
Each telephone base accommodates up to
five cordless handsets. When you already have
five registered handsets, you can replace one
of them by a new handset if any one of the
five registered handsets is disconnected from
the base. For example, it is out of range, or its
battery is removed or depleted. The previous
registered handset is then deregistered from the
telephone base.
Handset deregistration
When a registered cordless handset is idle,
press *331734#, then press HOLD. You will hear
a confirmation tone when the deregistration
process completes.
Register a handset to another
telephone base
Any Next Gen cordless 1-line handset can register
to any Next Gen cordless 1-line telephone base.
When a registered cordless handset is idle,
place it on another telephone base. This cordless
handset automatically registers to the new
telephone base.
Handset battery charging
The battery must be fully charged before
using the cordless handset for the first time.
The CHARGE LED turns on when the cordless
handset is charging on the telephone base.
The battery is fully charged after 11 hours of
continuous charging. For best performance, keep
the cordless handset in the telephone base or
charging base when not in use.
EN - 15
English
Installation
Next Gen Cordless 1-line Accessory
Handset and Charging base -
NG-C3411HC
install charging base for desktop
To mount the charging base on the base
stand
1. Align the grooves of the base stand with the
charging base.
2. Slide the base stand up to secure it.
To unmount the base stand
Simply slide the base stand down and lift it
from the charging base.
Charging base installation
The telephone comes ready for desktop use.
1. Install the charging base as shown below.
Make sure the power adapter is securely
plugged into an outlet not controlled by
a wall switch.
The battery is fully charged after 11
hours of continuous charging. For best
performance, keep the cordless handset
in the charging base when not in use.
2. Press on the handset. Listen for a dial
tone, and then press again to hang up.
Use only the supplied power adapter.
The supplied power adapter is not designed for
use in any other IT devices. Misusing it on your
other IT devices shall be prohibited. To order a
replacement, call +44 (0)1706 694 070 or email
ukca@trustdistribution.com.
EN - 16
Set up
SIP Next Gen Cordless 1-line Hotel Telephone - NG-S3411
SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone - NG-S3411W
Default settings are indicated by asterisks (*).
Setting Options Adjustable by
Listening volume- Handset 1, 2, 3, 4*, 5, 6 User and administrator
Speakerphone volume - Handset 1, 2, 3, 4*, 5, 6 User and administrator
Speakerphone volume - telephone base 1, 2, 3, 4, 5*, 6, 7, 8, 9 User and administrator
Ringer volume - telephone base 1, 2, 3, 4, 5*, 6, 7, 8, 9 User and administrator
Ringer tone Tone 1*, Tone 2, Tone 3 Administrator only
All telephone settings are programmed through the administrative web portal.
Please refer to the SIP Phone Configuration Guide for details.
EN - 17
English
Voice Menu
The Voice menu enables you to use the handset to query and change telephone settings.
To access the Voice Menu:
1. When the telephone is idle, press this key sequence on the handset: TALK Û Û Û Û.
A digitized voice on the handset will announce Voice Menu options.
2. Press the number key on the handset to select the desired menu option, or enter
information. A list of menu options is shown in the diagram below.
For example, to find out the IP address of the telephone, press 1 for Network Configuration,
then press 2 for IP Address.
3. When you are finished with the Voice menu, press OFF on the handset or place it in the
cradle.
NOTE: if you changed any network settings, your telephone will automatically reboot.
This will enable your new settings to take effect.
7
So ware
Version
3
Factory Reset
1 Reset
Speed Dial to
Default*
2 Clear All
Speed Dial*
5
Reboot
* requires password
(default 1234)
1
Network
Confi gura on
2
IP Address*
3
Subnet Mask*
1
WAN Port Type
4
Gateway*
1 DHCP*
2 Sta c IP*
5
DNS*
6
WiFi Status**
7
WiFi Network**
1 Enable**
2 Disable**
2
Phone
Confi gura on
1
Phone Number
2
Server IP
Address
4
Call Forward
3
Port
4
Edit Speed Dial*
6
Web Access
Portal
1 Enable
2 Disable
** Only applicable to
Wi-Fi enabled model NG-S3411W
EN - 19
English
Share a call
A maximum of two cordless handsets can be
used at the same time on an external call.
Join a call
During a call, press or on another
cordless handset to join.
Handset speakerphone
During a call, press on the cordless handset
to switch between speakerphone mode and
handset earpiece mode. The key illuminates
when in speakerphone mode.
Volume
Listening volume can be adjusted on the cordless
handset and the telephone base.
Adjust the listening volume
During a call on the handset, press
and to adjust the listening
volume. The next call returns to the default
listening volume.
During a call on the telephone base,
press VOL+ and VOL- to adjust the
listening volume. The next call returns to
the default listening volume.
Adjust the ringer volume of the telephone
base
Ringer volume of the telephone base can be
adjusted. When the telephone base is idle, press
VOL+ and VOL- to adjust the ringer volume.
Call waiting
1. When you hear a call waiting tone during a
call, press on the cordless handset to
put the current call on hold and take the new
incoming call.
2. Press at any time to switch back and
forth between calls.
Mute
Mute the microphone
1. During a call, press MUTE / .
The MUTE / key on the handset /
telephone base illuminates when the
mute function is turned on. You can hear
the party on the other end, but they
cannot hear you.
2. Press MUTE / again to resume the
conversation.
The light on the key turns off.
Message waiting indicator
When a voice message is received, the message
waiting LED on the telephone base flashes.
Play messages
Press MESSAGE / in idle mode to play
messages.
Hold
To place a call on hold:
During a call, press the HOLD / key.
To take the call off hold:
Press or on the handset, OR press
on the telephone base.
14

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