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OpenScape Desk Phone
CP200/CP205/CP400/CP600
Phone Administration HFA
Administration Manual
A31003-C1000-M102-5-76A9
Our Quality and Environmental Management Systems are
implemented according to the requirements of the ISO9001 and
ISO14001 standards and are certified by an external certification
company.
Copyright © Unify Software and Solutions GmbH & Co. KG 09/2017
Mies-van-der-Rohe-Str. 6, 80807 Munich/Germany
All rights reserved.
Reference No.: A31003-C1000-M102-5-76A9
The information provided in this document contains merely general descriptions or
characteristics of performance which in case of actual use do not always apply as
described or which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed in
the terms of contract.
Availability and technical specifications are subject to change without notice.
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and
Solutions GmbH & Co. KG. All other company, brand, product and service names are
trademarks or registered trademarks of their respective holders.
unify.com
Startup
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Quick Start
6. In the DHCP console menu, right-click the DHCP server in question and select Set Pre-
defined Options from the context menu.
7. In the dialog, select the previously defined OptiIpPhone class and click on Add... to add
a new option.
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Startup
Quick Start
8. Enter the following data for the new option:
1. First Pass: Option 1
Name: Free text, e. g. "OptiIpPhone element 01"
Data type: "String"
Code: "1"
Description: Free text.
2. Second Pass: Option 2
Name: Free text, e. g. "OptiIpPhone element 02"
Data type: "Long"
Code: "2"
Description: Free text.
9. Enter the value for this option.
1. First Pass: "Siemens"
2. Second Pass: VLAN ID
10. Press OK, repeat steps 7 to 9 for the second pass, and press OK again.
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Quick Start
Defining the scope for the new vendor class
11. Select the DHCP server in question and the Scope and right-click Scope Options. Select
Configure Options... in the context menu.
12. Select the Advanced tab. Under Vendor class, select the class that you previously de-
fined (OptiIpPhone) and, under User class, select Default User Class.
Activate the check boxes for the options that you want to assign to the scope (in the exam-
ple, 001, 002, and 003). Click OK.
13. The DHCP console now shows the information that will be transmitted for the correspond-
ing workpoints. Information from the Standard vendor is transmitted to all clients, whereas
information from the OptiIpPhone vendor is transmitted only to the clients (workpoints) in
this vendor class.
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Startup
Quick Start
Setup using a DHCP server on Unix/Linux
The following snippet from a DHCP configuration file (usually dhcpd.conf) shows how to set up
a configuration using a vendor class and the "vendor-encapsulated-options" option.
class "OptiIpPhone" {
option vendor-encapsulated-options
# The vendor encapsulated options consist of hexadecimal values for
the option number (for instance, 01), the length of the value (for in-
stance, 07), and the value (for instance, 53:69:65:6D:65:6E:73). The
options can be written in separate lines; the last option must be fol-
lowed by a ’;’ instead of a ’:’.
# Tag/Option #1: Vendor "Siemens"
#1 7 S i e m e n s
01:07:53:69:65:6D:65:6E:73:
# Tag/Option #2: VLAN ID
#2 4 00 1 0
02:04:00:00:00:0A;
match if substring (option vendor-class-identifier, 0, 11) =
"OptiIpPhone";
}
2.3.8.2 Using Option #43 "Vendor Specific"
Alternatively, option #43 can be used for setting up the VLAN ID. Two tags are required:
Tag 001: Vendor name
Tag 002: VLAN ID
The Vendor name tag is coded as follows (the first line indicates the ASCII values, the second
line contains the hexadecimal values):
The following example shows a VLAN ID with the decimal value "10":
For manual configuration of the VLAN ID see Section 3.2.2.1, “Automatic VLAN discovery using
LLDP-MED”.
Code Length Vendor name
17Siemens
01 07 53 69 65 6D 65 6E 73
Code Length VLAN ID
240010
02 04 00 00 00 0A
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Quick Start
Setup using the Windows DHCP Server
1. In the Windows Start menu, select Start > Programs > Administrative Tools > DHCP.
2. Select the DHCP server and the scope. Choose "Configure Options" in the context menu
using the right mouse button.
3. Enter the VLAN ID. Providing the length is not required here, as the VLAN ID is always 4
Bytes long.
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Startup
Quick Start
2.3.9 DLS Server Address
This setting only applies if a DLS (Deployment Service) server is in use.
It is recommended to configure the DLS server address by DCHP, as this method enables full
Plug & Play and ensures the authenticity of the DLS server.
For manual configuration of the DLS server address see Section 3.3.7, “Configuration & Update
Service (DLS)”.
For the configuration of vendor-specific settings by DHCP, there are two alternative methods:
1) the use of a vendor class, or 2) the use of DHCP option 43.
2.3.9.1 Using Vendor Class
It is recommended to define a vendor class on the DHCP server, thus enabling server and
phone to exchange vendor-specific data exclusively. The data is disclosed from other clients. If
not done already, create a vendor class by the name of "OptiIpPhone".
The following steps are required for the configuration of the Windows DHCP server.
Setting up a new vendor class using the Windows DHCP Server
1. In the Windows Start menu, select Start > Programs > Administrative Tools > DHCP.
2. In the DHCP console menu, right-click the DHCP server in question and select Define
Vendor Classes... in the context menu.
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Administration
Bluetooth Interface
3 Administration
This chapter describes the configuration of every parameter available on the OpenScape Desk
Phone CP phones. Please refer to Section 2.3.1, “How to Access the Web Interface (WBM)”.
3.1 Bluetooth Interface
3.1.1 Feature Access
You can activate and deactivate the Bluetooth interface. If the Bluetooth interface is deactivated
no Bluetooth services are available.
Administration via WBM
Bluetooth
Administration via Local Phone
>
Bluetooth is available only on Open Scape Desk Phone CP600.
|
--- Bluetooth
Server Address
Server Port
Zone
Off
Disabled
Localization client
Submit
Reset
Bluetooth
Enable Bluetooth interface
;
Feature Access
Enable
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Administration
System Settings
3.5.11.2 Access control
The CCE access parameter controls TCP and UDP access for the CCE (CommsChannel
Extender). This affects the operation of the OpenStage Manager, local CTI access, and HPT
access. When Disable is selected, both TCP and UDP are disabled. With Enable, there are no
restrictions.
With Factory reset claw, the ’hooded claw’ keypad mechanism to initiate a factory reset with-
out requiring an authenticated access can be enabled or disabled.
The Serial port parameter controls access to the serial port. When set to No password, a ter-
minal connected to the port can interact with the phone’s operating system without restric-
tions. When Passwd reqd is selected, the serial port requires a password for access (root user
is not available). When Unavailable is chosen, the serial port is not accessible.
As a prerequisite, the root user needs to create a user and to define a password via Serial
Access, so that access can be granted when the Password required prompt is issued.
Administration via WBM
System > Security > Access control
Administration via Local Phone
|
--- Administration
|
--- System
|
--- Security
|
--- Access control
|--- CCE access
|--- Factory reset claw
|
--- Serial port
Factory reset claw
Access control
Submit
Reset
Serial port
Unavailable
CCE access
Enable
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Dialing
3.6 Dialing
3.6.1 Canonical Dialing Configuration
Call numbers taken from a directory application, LDAP for instance, are mostly expressed in
canonical format. Moreover, call numbers entered into the local phone book are automatically
converted and stored in canonical format, thereby adding "+", Local country code, Local na-
tional code, and Local enterprise number as prefixes. If, for instance, the user enters the ex-
tension "1234", the local country code is "49", the local national code is "89", and the local en-
terprise number is "722", the resulting number in canonical format is "+49897221234".
For generating an appropiate dial string, a conversion from canonical format may be required.
The following parameters determine the local settings of the phone, like Local country code
or Local national code, and define rules for converting from canonical format to the format re-
quired by the PBX.
Data required
Local country code: E.164 Country code, e.g. "49" for Germany, "44" for United Kingdom.
Maximum length: 5.
National prefix digit: Prefix for national connections, e.g. "0" in Germany and United King-
dom. Maximum length: 5.
Local national code: Local area code or city code, e.g. "89" for Munich, "20" for London.
Maximum length: 6.
Minimal local number length: Minimum number of digits in a local PSTN number, e.g.
3335333 = 7 digits.
Local enterprise node: Number of the company/PBX wherein the phone is residing. Max-
imum length: 10. (Optional)
PSTN access code: Access code used for dialing out from a PBX to a PSTN. Maximum
length: 10. (Optional)
International access code: International prefix used to dial to another country, e.g. "00"
in Germany and United Kingdom. Maximum length: 5.
Operator codes: List of extension numbers for a connection to the operator. The numbers
entered here are not converted to canonical format. Maximum length: 50. (Optional)
Emergency numbers: List of emergency numbers to be used for the phone. If there are
more than one numbers, they must be separated by commas. The numbers entered here
are not converted to canonical format. Maximum length: 50. (Optional)
>
To enable the number conversion, all parameters not marked as optional must be
provided, and the canonical lookup settings must be configured (see Section 3.6.1,
“Canonical Dialing Configuration”).
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Dialing
Initial extension digits / Initial digits: List of initial digits of all possible extensions in the
local enterprise network. When a call number could not be matched as a public network
number, the phone checks if it is part of the local enterprise network. This is done by com-
paring the first digit of the call number to the value(s) given here. If it matches, the call num-
ber is recognized as a local enterprise number and processed accordingly.
If, for instance, the extensions 3000-5999 are configured in the OpenScape Desk Phone
IP, each number will start with 3, 4, or 5. Therefore, the digits to be entered are 3, 4, 5.
Internal numbers
"Local enterprise form": Default value. Any extension number is dialed in its simplest
form. For an extension on the local enterprise node, the node ID is omitted. If the ex-
tension is on a different enterprise node, then the appropriate node ID is prefixed to
the extension number. Numbers that do not correspond to an enterprise node exten-
sion are treated as external numbers.
"Always add node": Numbers that correspond to an enterprise node extension are al-
ways prefixed with the node ID, even those on the local node. Numbers that do not cor-
respond to an enterprise node extension are treated as external numbers.
"Use external numbers": All numbers are dialled using the external number form.
External numbers
"Local public form": Default value. All external numbers are dialed in their simplest
form. Thus a number in the local public network region does not have the region code
prefix. Numbers in the same country but not in the local region are dialled as national
numbers. Numbers for a different country are dialled using the international format.
"National public form": All numbers within the current country are dialled as national
numbers, thus even local numbers will have a region code prefix (as dialling from a mo-
bile). Numbers for a different country are dialled using the international format.
"International form": All numbers are dialled using their full international number for-
mat.
External access code
"Not required": The access code to allow a public network number to be dialled is not
required.
"For external numbers": Default value. All public network numbers will be prefixed with
the access code that allows a number a call to be routed outside the enterprise net-
work. However, international numbers that use the + prefix will not be given access
code.
>
To enable the phone to discern internal numbers from external numbers, it is
crucial that a canonical lookup table is provided (Section 3.6.1, “Canonical Di-
aling Configuration”).
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Dialing
International gateway code:
"Use national code": Default value. All international formatted numbers will be dialled
explicitly by using the access code for the international gateway to replace the "+" pre-
fix.
"Leave as +": All international formatted numbers will be prefixed with "+".
Administration via WBM
Local functions > Locality > Canonical dial settings
Local functions > Locality > Canonical dial
Canonical dial settings
Local country code
National prefix digit
Local national code
89
0
Minimum local number length
4
Local enterprise node
PSTN access code
0
723
International access code
00
Submit
Reset
49
Operator codes
Emergency numbers
Initial extension digits
1,2,3,4
Canonical dial
Internal numbers
External numbers
External access code
Not required
Local public form
International gateway code
Use national code
Submit
Reset
Local enterprise form
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Dialing
Administration via Local Phone
3.6.2 Canonical Dial Lookup
The parameters given here are important for establishing outgoing calls and for recognizing in-
coming calls.
In the local phonebook, and, mostly, in LDAP directories, numbers are stored in canonical for-
mat. In order to generate an appropriate dial string according to the settings in Internal num-
bers and External numbers, internal numbers must be discerned from external numbers. The
canonical lookup table provides patterns which allow for operation.
Furthermore, these patterns enable the phone to identify callers from different local or interna-
tional telephone networks by looking up the caller’s number in the phone book. As incoming
numbers are not always in canonical format, their composition must be analyzed first. For this
purpose, an incoming number is matched against one or more patterns consisting of country
codes, national codes, and enterprise nodes. Then, the result of this operation is matched
against the entries in the local phone book.
|
--- Admin
|
--- Local Functions
|
--- Locality
|
--- Canonical settings
|--- Local country code
|--- National prefix digit
|--- Local national code
|--- Min(imum) local num(ber) length
|--- Local enterprise node
|--- PSTN access code
|--- International access code
|--- Operator code
|--- Emergency number
|
--- Initial extension digits
|
--- Admin
|
--- Local Functions
|
--- Locality
|
--- Canonical dial
|--- Internal numbers
|--- External numbers
|--- External access code
|
--- Internat(iona)l access
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Dialing
Up to 5 patterns can be defined. The Local code 1 ... 5 parameters define up to 5 different local
enterprise nodes, whilst International code 1... 5 define up to 5 international codes, that is,
fully qualified E.164 call numbers for use in a PSTN.
Data required
Local code 1 ... 5: Local enterprise code for the node/PBX the phone is connected to.
Example: "7007" for Unify Munich.
International code 1 ... 5: Sequence of "+", local country code, local area code, and local
enterprise node corresponding to to one or more phone book entries.
Example: "+49897007" for Unify Munich.
Administration via WBM
Locality > Canonical dial lookup
Administration via Local Phone
>
To make sure that canonical dial lookup works properly, at least the following para-
meters of the phone must be provided:
Local country code
Local area code
Local enterprise code
|
--- Admin
|
--- Local Functions
|
--- Locality
|
--- Canonical lookup
|--- Local code 1
|--- International 1
|--- Local code 2
|--- International 2
|--- Local code 3
|--- International 3
|--- Local code 4
|--- International 4
|--- Local code 5
|
--- International 5
Canonical dial lockup
Local code 1:
Local code 2:
Local code 3:
Local code 4:
Local code 5:
Submit
Reset
International code 1:
International code 2:
International code 3:
International code 4:
International code 5:
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Administration
Distinctive Ringing
3.7 Distinctive Ringing
The HFA server may provide information indicating a specific type of call within an incoming
call. The phone can use this information to choose a ring tone according to the call type. A list
of different ring types is maintained in the phone.
Any ringer sound may either be
OpenScape specified tones
Audio file (selected from the pool of ringer files on the phone)
Constructed (from melody and tone sequence settings)
The ringer sounds are system controlled by default.
Once distinctive ringing is configured locally a system control of the ringer parameters is not
possible. If system control of the ringer is desired the ringer mode must be set to “HiPath”.
Even though the ringers are configured locally the behaviour of the ringers should be the same
as system controlled ones. In particular, cyclic ringers shall be played endlessly until the switch
commands to stop playing (and therefore repeated if necessary), whereas single shot ringers
should play for just a short period - the intention being to alert the phone user to a new state of
the phone but not to hinder the ongoing conversation. This short period is defined to be 3 sec-
onds. It should be possible to interrupt the playing of the cyclic ringer to play the single shot
ringer and after timeout the cyclic ringing should resume. This behaviour is independent of
whether low or high quality ringer files are played or whether the ringer is pattern generated.
The value in Octet 12 in the CorNet AU_RINGER_START message is used as an index into
ringers configured on the phone. The indexed entry indicates the ringing to be used for the call.
In any cases if a distinctive ring is requested then the associated ring type is used instead of
the default ringer. The ringing is played immediately when requested. If distinctive ringing is not
requested or cannot be matched to a ringer then, the tone specified in the CorNet ringer mes-
sage by the OpenScape system will be used to construct the ring tone.
Distinctive ringer naming
There is no configuration necessary to set the names. CorNet specifies the ringer types and
enumerations. Please be aware that the naming refers to the call type as sent in the CorNet
message, not to be confused with a feature or a call scenario. The mapping of calltype to fea-
ture or call scenario occurs in the system and this may be configurable (e.g. in HiPath 4000 by
means of AMO ZAND). It is up to the administrator to configure such that the user hears the
required ring tones for the various features/call scenarios. Also note that only the set of call
types actually implemented by the system should be offered for configuration of the ringers.
Currently OpenScape Business only implements a subset of those in CorNet. It is assumed that
this set is relatively stable.
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Distinctive Ringing
Ringer setting and preview
The configuration of distinctive ringers overlaps considerably with the general ringer configura-
tion feature and the ability to preview (manually and automatically) what a ringer sounds like.
Data required
Name: Selects the call type to be used. In OpenScape 4000, for “Speaker call” function the
call type “Rollover call” is used in the CorNet AU_RINGER_START message.
Value range OpenScape 4000: "Internal call", "External call", "Buzz call", "Rollover call",
"Alert (simple)", "Alert (multiple)", "Special #1", "Special #2", "Special #3", "Attention ring-
er", "Unspecified call", " US DSN precedence ring", "US DSN routine ring", "Emergency
call"
Value range OpenScape Business: "Internal call", "External call", "Attention ringer"
Default: "Internal call".
Ringer sound: ‘Pattern’ or the name of the selected ring tone file. Sets the distinctive ring-
er to use the currently set pattern (melody and sequence). This is the pattern that will be
used if the configured ring tone file cannot be played for any reason.
Value range: "Pattern", "<audio file>"
Default: "Pattern".
Pattern melody: Selects the melody pattern that will be used if Ringer sound is set to
"Pattern".
Value range: "1"... "8"
Default: "2".
Pattern sequence: Determines the length for the melody pattern, and the interval between
the repetitions of the pattern.
Value range: "1": 1 sec ON, 4 sec OFF
"2": 1 sec ON, 2 sec OFF
"3": 0.7 sec ON, 0.7 sec OFF, 0.7 sec ON, 3 sec OFF
Default: "2".
User changeable: Selects if the user is allowed to change destinctive ringer settings.
Value range: "Yes", "No"
Default: "Yes".
Mode: Determines the source of ringer tone.
Value range: "HiPath ", "Local ringer"
Default: "HiPath".
Administration via WBM
OpenScape 4000: Admin > Ringer > Local ringers
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Administration
Distinctive Ringing
OpenScape Business: Admin > Ringer > Local ringers
Internal
Extermal
Buzz
Rollover
Simple alert
Multiple alert
Special 1
Submit
Reset
Name Ringer sound Pattern melody Pattern sequence
Pattern
Pattern
Pattern
2
2
Local ringers
2
2
2
Pattern
Pattern
2
Pattern
2
Pattern
2
Special 2
Pattern
2
Special 3
Pattern
2
Attention
Pattern
2
Unspecified
Pattern
2
US DSN-Precedence
Pattern
2
US DSN-Routine
Pattern
2
Emergency
Pattern
2
2
2
2
2
2
2
2
2
2
2
2
2
2
Submit
Reset
Local ringers
Name Ringer sound Pattern melody Pattern sequence
Internal
2
2
Pattern
External
2
2
Pattern
Attention
2
2
Pattern
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Administration
Diagnostics
Download old exception file
The exception file is stored permanent memory. When the file has reached its size limit, it
will be saved as old exception file, and the current exception file is emptied for future mes-
sages. The old exception file can be viewed here.
Download H.323 trace file
Download upgrade trace file
The trace log created during a software upgrade.
Download upgrade error file
The error messages created during a software upgrade. These messages are incorporat-
ed in the syslog file (see Download syslog file also).
Download Database file
Configuration parameters of the phone in SQLite format.
Download HPT remote service log file
Log data from the HPT service.
By pressing Submit, the trace settings are submitted to the phone. With Reset, the recent
changes can be canceled.
The following trace levels can be selected:
OFF: Default value. Only error messages are stored.
FATAL: Only fatal error messages are stored.
ERROR: Error messages are stored.
WARNING: Warning messages are stored.
LOG: Log messages are stored.
TRACE: Trace messages are stored. These contain detailed information about the pro-
cesses taking place in the phone.
DEBUG: All types of messages are stored.
Brief Descriptions of the Components/Services
802.1x service
Provides authentication to devices attached to a LAN port, establishing a point-to-point
connection or preventing access from that port if authentication fails. The service is used
for certain closed wireless access points.
Administration
Deals with the changing and setting of parameters within the phone database, from both
the User and Admin menus.
AGP Phonelet
Phonelet that manages XML applications.
Application framework
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Diagnostics
All applications within the phone, e.g. Call view, Call log, or Phonebook, are run within the
application framework. It is responsible for the switching between different applications and
bringing them into and out of focus as appropriate.
Application menu
This is where applications to be run on the phone can be started and stopped.
Call Log
The Call log application displays the call history of the phone.
Call View
Handles the representation of telephony calls on the phone screen.
Certificate management
Handles the verification and exchange of certificates for security and verification purposes.
Clock Service
Handles the phone’s time and date, including daylight saving and SNTP functionality.
Communications
Involved in the passing of call related information and signaling to and from the CSTA ser-
vice.
Component registrar
Handles data relating to the type of phone, e.g. OpenScape Desk Phone CP200/205/400/
600 HFA.
CSTA service
Any CSTA messages are handled by this service. CSTA messages are used within the
phone by all services as a common call progression and control protocol.
Data Access service
Allows other services to access the data held within the phone database.
Desktop
Responsible for the shared parts of the phone display. Primarily these are the status bar at
the top of the screen and the FPK labels.
Digit analysis service
Analyses and modifies digit streams which are sent to and received by the phone, e.g. ca-
nonical conversion.
Directory service
Performs a look up for data in the phonebook, trying to match incoming and outgoing num-
bers with entries in the phonebook.
DLS client management
Handles interactions with the DLS (Deployment Service).
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Administration
Diagnostics
H.323 messages
Used on HiPath 4000 systems as SME platforms do not use H.323 with HFA V3, this traces
the H.323 messages which are exchanged between the phone, gateway and other phones
for DMC calls.
Health service
Monitors other components of the phone for diagnostic purposes and provides a logging
interface for the services in the phone.
•Help
Handles the help function.
HFA service agent
This trace will enable the Stimulus FPK Programming and HFA Stimulus, Messages Menu
Phonelet and HFA Phonelet Utilities that are directly managed by PBX
HTTP Service
Handles the HTTP Service messages.
Instrumentation service
Used by the Husim phone tester to exchange data with the phone for remote control, test-
ing and monitoring purposes.
Journal service
Responsible for saving and retrieving call history information, which is used by the Call log
application.
Media control service
Provides the control of media streams (voice, tones, ringing etc. ) within the phone.
Media processing service
This is a layer of software between the media control service, the tone generation, and
voice engine services. It is also involved in the switching of audio devices such as the hand-
set and loudspeaker.
Mobility service
Handles the mobility feature whereby users can log onto different phones and have them
configured to their own profile.
OBEX service (Not applicable for OpenScape Desk Phone CP200/CP205)
Involved with Bluetooth accesses to the phone.
Bluetooth is available only on OpenScape Desk Phone CP600 phones.
OpenStage client management
This trace allows you to control the data flow of the system in case a configuration item on
Local Menu,WEBM or DLS is deleted/updated/added. It resides in the middle of all ser-
vices and provides interface to all other services for data management.
Password management service
Verifies passwords used in the phone.
Administration
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Diagnostics
Performance Marks
Aid for measuring the performance of the phone. For events triggered by the user, a per-
formance mark is written to the trace file, together with a timestamp in the format hh:mm:ss
yyyy.milliseconds, and information about the event. The timespan between two perfor-
mance marks is an indicator for the performance of the phone.
Phonebook
Responsible for the phonebook application.
Physical interface service
Handles any interactions with the phone via the keypad, mode keys, fixed feature buttons,
clickwheel and slider.
Security Log Service
Handles the Security Log messages
Service framework
This is the environment within which other phone services operate. It is involved in the
starting and stopping of services.
Service registry
Keeps a record of all services currently running inside the phone.
Sidecar service
Handles interactions between the phone and any attached sidecars.
Tone generation service
Handles the generation of the tones and ringers on the phone.
Transport service
Provides the IP (LAN) interface between the phone and the outside world.
USB backup service
Used to make backup/restore to/from USB stick by using password. This item is available
in the phone GUI.
Voice engine service
Provides a switching mechanism for voice streams within the phone. This component is
also involved in QDC, Music on hold and voice instrumentation.
Voice mail
Handles the voice mail functionality.
Voice recognition
Used by the voice dial facility for recognizing spoken dialing commands.
Web server service
Provides access to the phone via web browser.
>
The trace level must be set to "TRACE" or "DEBUG".
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Administration
Diagnostics
Administration via WBM
Diagnostics > Fault trace configuration
AGP Phonelet
Application menu
Call View
Clock Service
Component registrar
Data Access service
Fault trace configuration
802.1 x service
DLS client management
Health service
HFA service agent
Instrumentation service
Media control service
Mobility service
Digit analysis service
Performance Marks
Physical interface service
OpenStage client management
Trace levels for components
File size (bytes)
Trace timeout (minutes)
0
65536
Automatic clear before start
Sidecar service
Transport service
Service framework
Voice recognition
Voice generation service
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
Application framework
Call log
Certificate management
Communications
CSTA service
Desktop
Administration
Help
HTTP Service
Journal service
Media procession service
OBEX service
Directory service
Phonebook
Security Log Service
Password management service
Tone generation service
USB backup service
Service registry
Web server service
Voice mail
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
Download trace file Download saved trace file Download upgrade trace file Download old trace file
Download syslog file
Download upgrade error file
Download old syslog file
Download HPT remote service log file
Download saved syslog file
Download dial plan file
Download Database file
Submit
Reset
H.323 messages
Administration
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Diagnostics
3.20.3 EasyTrace Profiles
In order to simplify tracing for a specific problem, the tracing levels can be adjusted using pre-
defined settings. The EasyTrace profiles provide settings for a specific area, e. g. call connec-
tion. On pressing Submit, those pre-defined settings are sent to the phone. If desired, the set-
tings can be modified anytime using the general mask for trace configuration under
Diagnostics > Fault Trace Configuration (see Section 3.20.2, “Fault Trace Configuration”).
If desired, the tracing for all services can be disabled (see Section 3.20.3.21, “No Tracing for
All Services”).
The following sections describe the EasyTrace profiles available for the phone.
3.20.3.1 Call Connection
Diagnostics > EasyTrace Profiles > Call connection
>
This EasyTrace profile contains the tracing of H.323 messages. Please note that af-
ter changing the level for the tracing of H.323 messages, the phone must be reboo-
ted.
Submit
Reset
Trace levels for components
Download H.323 trace file
Download saved trace file
Call connection
File size (Max 6290000 bytes)
Trace timeout (minutes)
0
1048576
Automatic clear before start
Health service
Service registry
Call View
Communications
CSTA service
Component registrar
TRACE
LOG
TRACE
TRACE
TRACE
TRACE
H.323 messages
DEBUG
Download trace file
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Administration
Diagnostics
3.20.3.2 Call Log Problems
Diagnostics > EasyTrace Profiles > Call log problems
3.20.3.3 Call recording
Diagnostics > EasyTrace Profiles > Call recording
Trace levels for components
Call log problems
File size (Max 6290000 bytes)
Trace timeout (minutes)
0
1048576
Automatic clear before start
Component registrar
Health service
Application framework
Desktop
Journal service
Call Log
TRACE
TRACE
LOG
TRACE
TRACE
TRACE
Submit
Reset
Download saved trace file
Download trace file
Download H.323 trace file
Trace levels for components
Call log problems
File size (Max 6290000 bytes)
Trace timeout (minutes)
0
1048576
Automatic clear before start
Communications
Media recording service
Call view
DEBUG
TRACE
LOG
Submit
Reset
Download saved trace file
Download trace file
Download H.323 trace file
Administration
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Diagnostics
3.20.3.4 DAS Connection
Diagnostics > EasyTrace Profiles > DAS connection
3.20.3.5 DLS Data Errors
Diagnostics > EasyTrace Profiles > DLS data errors
Trace levels for components
DAS connection
File size (Max 6290000 bytes)
Trace timeout (minutes)
0
1048576
Automatic clear before start
Component registrar
Health service
DLS client management
Service framework
Certificate management
LOG
TRACE
LOG
TRACE
TRACE
Submit
Reset
Download saved trace file
Download trace file
Download H.323 trace file
Trace levels for components
DLS data errors
File size (Max 6290000 bytes)
Trace timeout (minutes)
0
1048576
Automatic clear before start
Component registrar
Health service
DLS client management
Service framework
Certificate management
LOG
TRACE
LOG
TRACE
TRACE
OpenStage client management
LOG
Data Access service
TRACE
Submit
Reset
Download saved trace file
Download trace file
Download H.323 trace file
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Administration
Diagnostics
3.20.3.6 HFA registration and security
Diagnostics > EasyTrace Profiles > HFA registration and security
3.20.3.7 Help Application problems
Diagnostics > EasyTrace Profiles > Help application problems
Trace levels for components
HFA registration and security problems
File size (Max 6290000 bytes)
Trace timeout (minutes)
0
1048576
Automatic clear before start
Communications
H.323 messages
TRACE
TRACE
Submit
Reset
Download saved trace file
Download trace file
Download H.323 trace file
Submit
Reset
Trace levels for components
Download trace file Download saved trace file
Help application problems
File size (Max 6290000 bytes)
Trace timeout (minutes)
0
1048576
Automatic clear before start
Component registrar
Health service
Application framework
Web server service
Application menu
LOG
TRACE
LOG
TRACE
TRACE
Help
DEBUG
Download H.323 trace file
Administration
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Diagnostics
3.20.3.8 Key Input problems
Diagnostics > EasyTrace Profiles > Key input problems
3.20.3.9 LAN Connectivity problems
Diagnostics > EasyTrace Profiles > LAN connectivity problems
Trace levels for components
Key input problems
File size (Max 6290000 bytes)
Trace timeout (minutes)
0
1048576
Automatic clear before start
Health service
Physical interface service
Component registrar
TRACE
LOG
DEBUG
Submit
Reset
Download saved trace file
Download trace file
Download H.323 trace file
Trace levels for components
LAN connectivity problems
File size (Max 6290000 bytes)
Trace timeout (minutes)
0
1048576
Automatic clear before start
Health service
Transport service
Component registrar
TRACE
LOG
TRACE
Submit
Reset
Download saved trace file
Download trace file
Download H.323 trace file
HTTP service
TRACE
Examples and HowTos
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Canonical Dialing
Example 3: External number, same local national code as the local phone
User entry 011511234567
External numbers Local public form
External access
code
Not required
International gate-
way code
Use national code
Number stored in the
phone book
+4411511234567
Dial string sent when
dialing from the
phone book
External numbers = Local public form 234567
External numbers = National public form 011511234567
External numbers = International form 004411511234567
45

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