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26. Troubleshooting/FAQ
In the following, you will ind a list of frequently asked questions along with the
appropriate answers and proposed solutions.
Why is my Primebook slow to charge?
If you charge the Primebook while it is under a very high load (for example, video
playback at 100 % display brightness and simultaneous suring, chatting or
games), the battery will charge very slowly due to the high load. We therefore
recommend charging the Primebook while it is switched off. This allows you to get
the maximum charging speed.
When I attempt to start a video recording, I get an error message and
recording does not start. What can I do?
Please irst install all available updates on your Primebook (see the question "How
can I install Windows Updates on my Primebook?"). If you continue to receive an
error message despite installing the updates, please contact customer service.
Why does my Primebook show less storage space than indicated on the
packaging?
The storage capacity indicated on the packaging and in the technical
speciications refers to the total storage capacity of your Primebook. However,
a portion of the total storage is also used by the operating system and system
applications.
Why am I getting no sound from my Primebook?
You may have connected headphones to your Primebook. When headphones are
connected, the speakers of the Primebook are automatically disabled. Disconnect the
headphones from the Primebook in order to activate the speakers again. If there is still
no sound from the speakers, check whether the sound on the Primebook is switched
on and whether the volume is set high enough.
Why does my Primebook just switch off sometimes?
If the energy level of the battery falls below a critical level, the Primebook
displays a corresponding warning. If you ignore these warnings, the Primebook
is put into sleep mode at a charge level of 5 per cent in order to counteract total
discharge of the battery. Total discharge can lead to a situation where it is no
longer possible to charge the Primebook. For this reason, connect the notebook
to the charger at this point at the latest in order to prevent data loss and
damage to the battery.
