Command line options not processed
Problem Description
All the print options are sent to the equipment at the beginning of the print job. If the print file already contains print commands, they
overwrite the command line options you set. For example, if the print file specifies Letter paper, and you specify A4 paper with the lp
command, the document is printed on Letter size paper.
Corrective Action
Change the properties of the document you intend to print to create another print file. Submit the print job using the lp command
without setting additional parameters.
Retrieval of printer configuration failed
Problem Description
When accessing the machine properties, the message “Retrieval of printer configuration failed” is displayed.
Corrective Action
The printer driver cannot communicate with the equipment. Try the steps in the checklist below.
Cannot change settings on the [Device Settings] tab
Problem Description
The [Device Settings] tab is grayed out and their settings cannot be changed.
Corrective Action
Users who do not have the privilege to change the printer driver setting cannot change the options in the [Device Settings] tab. Please
log in with the Administrator.
Network Connection Problems
This section describes the troubleshooting for printing in the network connection environment.
See also the checklists by types of printing and operating systems on P.36 "Printing Problems (Network Related)"
Cannot print with the equipment (network connection problems)
Problem Description
I cannot perform printing with the equipment.
Corrective Action
See the checklist below to determine if the cause of the problem is related to a network.
If it is, see P.36 "Printing Problems (Network Related)". In that section, several OS- and printing method-based check lists are
provided to help you find the appropriate action to take.
No Check... Yes No Corrective Action
1 Is the equipment turned on? Next Step
Turn on the equipment.
2 Can you connect the computer to the equipment
via TopAccess?
Next Step
Restart the equipment.
3 Does the same message appear again when you
access the property of the printer driver? End Check the printer driver port assignment and
make sure that it is correct.
