File Explorer, the rights and lending information may be lost. As a result, the
eBook cannot be opened.
The same problem may arise if you upload a borrowed eBook to the tolino
cloud and try to download it again later. This process can also lead to the loss of
the rights and lending information.
Be careful if you change the date and time. If you change these in the settings,
the DRM software may consider the lending period to have expired.
8.8 The tolino app
Would you like to be able to read your eBooks even without your tolino
eReader? Then why not install the tolino app on your smartphone? It allows you
to access your eBooks anywhere and simply continue reading where you left off
– even if you've left your tolino eReader at home. You can find the tolino app in
the Google Play Store or the Apple Store. Please note: for some book retailers
the app may also be named after the book retailer.
8.9 Help making purchases in the shop
I can't access my bookseller's shop
Normally you should be taken directly to the shop, no matter whether you are
logged in or not. Of course it can always be that your book retailer's server is
undergoing maintenance and is therefore temporarily unavailable. Simply try
again later. If the issue persists, please contact your bookseller's customer
service.
