Chapter 2: Additional Information
Frequently Asked Questions
Q. What if I don’t subscribe to cable TV?
A. If cable TV is available in your area, data and voice service may be made available with or
without cable TV service. Contact your local cable company for complete information on cable
services, including high-speed internet access.
Q. How do I get the system installed?
A. Professional installation from your cable provider is strongly recommended. They will ensure
proper cable connection to the modem and your computer. However, your retailer may have
offered a self installation kit, including the necessary software to communicate with your cable
ISP.
Q. Once my cable modem is connected, how do I get access to the Internet?
A. Your local cable company provides your internet service*, offering a wide range of services
including email, chat, and news and information services, and a connection to the World Wide
Web. *Monthly subscription fee applies.
Q. Can I watch TV, surf the Internet, and talk to my friends through the cable modem at the
same time?
A. Absolutely!
Q. What do you mean by “Broadband?”
A. Simply put, it means you’ll be getting information through a “bigger pipe,” with more
bandwidth, than a standard phone line can offer. A wider, “broader” band means more
information, more quickly.
Q. What is DOCSIS and what does it mean?
A. “Data over Cable Service Interface Specifications” is the industry standard that most cable
companies are adopting as they upgrade their systems. Should you ever decide to move, the
Euro-DOCSIS cable modem will work with all upgraded cable systems that are
Euro-DOCSIS-compliant or DOCSIS**-compliant. ** If the DOCSIS downstream frequencies match
the Euro-DOCSIS frequency ranges.
Q. What is Euro-DOCSIS and what does it mean?
A. Euro-DOCSIS is the modified DOCSIS standard to accommodate European cable systems,
which often use 8 MHz channel spacing cable networks.
