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Appendix
A.1 FAQ
Q1: I cannot log in to the web UI of the modem router. What should I do?
A1: Use the following method to troubleshoot the fault, and then try again.
Ensure that the Ethernet cable between your computer and the modem router is connected
properly.
Ensure that your computer is set to Obtain an IP address automatically.
Ensure that the login IP address (192.168.1.1) you entered is correct.
Clear cache of your browser, or change another browser.
Use another computer, smart phone or tablet to log in to the web UI.
Hold down the RST button for about 6 seconds to restore to factory settings.
Q2: I cannot access the internet after completing the configuration, what should I do?
A2: Use the following method to troubleshoot the fault.
Observe the DSL LED indicator. If it doesn’t light up, check whether the connection between
the DSL port and Phone jack is proper.
If you access the internet via the WAN port (port 4) of the modem router, check whether the
connection between port 4 and the upstream device or Ethernet jack is proper.
Observe the INET LED indicator. If it lights red, check whether the parameters you entered for
internet access are correct, and the connection status on the web UI of the modem router is
connected.
Check whether your computers are set to Obtain an IP address automatically.
Contact your internet service provider for help.
Q3: I forget my WiFi password, what should I do?
A3: Use the following method to troubleshoot the fault.
Log in to the web UI of the modem router, and check it on the Wireless Settings part.
If you forget the login password of the web UI as well, reset the modem router. By default,
there is no WiFi password.
Q4: How to reset the modem router?
A4: When the PWR LED indicator is solid green, hold down the RST button for 6 seconds.
