13
Remark: if inner bowl is damaged, do not use it anymore and get a replacement from the
Authorized Service Centre for repair.
Technical troubleshooting guide
Malfunction description Causes Solution
LED screen indicates
"
E0
"
.
Top major sensor open
circuit or short circuit.
Send to Authorized Service
Centre for repair.
LED screen indicates
"
E1
"
.
• No bowl.
• Bottom major sensor
open circuit or short circuit.
• Place the bowl into the
appliance. Then plug in the
appliance.
• After replacing bowl is
display still shows E1 send
to Authorized Service
Centre for repair.
The indicator lights are not
illuminated and appliance
is not heating.
Rice cooker not plugged in.
Check the power cord is
firmly engaged in the rice
cooker and the appliance is
plugged in at the mains
socket.
The indicator light is not
illuminated and appliance
is heating.
A problem with the internal
connection of the indicator
light or the indicator light is
damaged.
Send to Authorized Service
Centre for repair.
Steam leakage during use.
Lid is badly closed.
Open and close the lid
again.
Micropressure valve not
well positioned or
assembled incorrectly.
Stop the cooking (unplug
the product) and check the
valve is assembled correctly
(2 parts locked together)
and well positioned.
Lid or micropressure valve
gasket is damaged.
Send to Authorized Service
Centre for repair.
Rice not fully cooked
or over cooked.
Not enough or too much
water compared to rice
quantity.
Refer to instructions for
water quantity.
Automatic Keep Warm
function fails (appliance stays
on cooking program or does
not heat on Keep Warm).
Send to Authorized Service
Centre for repair.
Water leakage
on the work surface.
Condensation collector
missing or condensation
collector overflow.
Empty the condensation
collector after each use
and check it is correctly
positioned.
