6
The soleplate is dirty or
brown and may stain the
linen.
AA pprroobblleemm wwiitthh yyoouurr ggeenneerraattoorr ??
If you have any problems or queries please call our Customer Relations team first for expert help and advice: 0845 602 1454 - UK
(01) 677 4003 - Ireland or consult our website - www.tefal.co.uk
PROBLEMS
CAUSES
SOLUTIONS
The generator does not
come on and the thermostat
light and the on/off switch
are not illuminated.
The appliance is not switched on.
Check that your appliance is correctly plugged in
and press the illuminated on/off switch.
Water runs out of the holes
in the soleplate.
Water has condensed in the pipes
b
ecause you are using steam for the
first time or you have not used it for
some time.
Press the steam control button away from your ironing
b
oard until the iron produces steam.
The soleplate is not hot enough.
Decrease the steam output while ironing at low
temperature (steam output control dial on the control
p
anel). Wait for the thermostat light to go out before
activating the steam control button.
Your thermostat is faulty: the iron is
not hot enough.
Contact an Approved Service Centre.
Water streaks appear on the
linen.
Your ironing board is saturated with
water because it is not suitable for use
with a steam generator.
Check that your ironing board is suitable (see page 5).
White streaks come through
the holes in the soleplate.
Your boiler has a build-up of scale because
it has not been rinsed out regularly.
Rinse the anti-scale collector (see the “descaling
your generator” section).
Brown streaks come through
the holes in the soleplate
and
stain the linen.
You are using chemical descaling agents
or additives in the water for ironing.
Never add this type of product in the water tank or
in the boiler (see page 5 for what water may be used).
Fabric fibres have accumulated in the
holes of the soleplate and are burning.
Clean the soleplate with a non-metallic sponge.
You are ironing at too high a
temperature.
See our recommendations regarding temperature
control setting.
Your linen is not rinsed sufficiently or
you have ironed a new garment before
washing it.
Ensure linen is rinsed thoroughly to remove any soap depo-
sits or chemicals on new garments which may be sucked up
by the iron.
You are using starch.
Always spray starch on the reverse side of the
fabric to be ironed.
There is no steam or there is
little steam.
The removable water tank is
empty (red light on).
Fill the removable water tank. Check that the water
tank is pushed firmly into place until there is a “click”.
The steam output control dial is
set at minimum.
Increase the steam output (control dial on the
control panel).
You have filled the tank but
there is no steam.
The tank is not properly in
place.
Check that the water tank is pushed firmly intoplace
until there is a “click”. Press the Restart button on the
control panel until the indicator goes out.
The red “removable water
tank empty” light is on.
The removable water tank is empty.
Fill the removable water tank. Press the Restart button
on the control panel until the indicator goes out.
Steam escapes from the
anti-scale collector plug
The anti-scale collector plug has not
been tightened correctly.
Tighten the anti-calc collector plug correctly.
The anti-scale collector plug is
damaged.
Contact an Approved Service Centre to order a new
anti-scale collector.
Steam or water escapes
under the appliance.
The generator is faulty.
Stop using the generator and contact an Approved
Service Centre.
The “anti calc” indicator is lit You have not pressed the “Restart”
button.
Press the Restart button on the control panel until the
indicator goes out.
