Problem Possible reasons Solutions
Unable to open lid.
Unable to open because
of pressure in the inner
pot.
a.Wait for the pressure in the pot to release
completely.
b. Press and hold the pressure release button.
Pressure in the pot is
fully released but the
float valve is stuck
because it is too dirty,
and therefore unable to
move down.
a. Be sure the pressure is totally released by
leaving to completely cool down for 2 hours
minimum (not under water).
b. Please use a skewer to poke the float
valve, to make it fall down. Be careful, keep
your face away from the lid and the handle
as hot steam/food may be released.
c. Before next use, please clean and wipe
the float valve.
Unable to close lid.
Sealing gasket is not
properly installed. Install the sealing gasket properly.
The float valve is stuck
because it is too dirty,
and therefore unable to
move down.
a. Please use a skewer to poke the float
valve, to make it fall down.
b. Before next use, please clean and wipe
the float valve (see page 18, cleaning steps
of the float valve).
Direction which lid was
closed is incorrect.
Close the lid in the correct direction
according to the instruction manual.
Intense release
of pressure from
pressure limit
valve.
Faulty pressure control
resulted in release of
pressure.
Send to repair and maintenance
department.
Pressure limit valve is in
an incorrect in position.
Gentling press the pressure limit valve to
make it fall into place.
Food is uncooked
Rice/water ratio is
incorrect.
Use the required rice/water ratio
Be sure the releasing valve is not dirty and
creating leakage during cooking.
No electricity from the
power supply. Check the home electric circuit.
E0 displayed on
digital screen.
Lid temperature sensor
is faulty.
Send to repair and maintenance
department.
E1 displayed on
digital screen.
The bottom sensor open
circuit or short circuit.
Send to repair and maintenance
department
E2 displayed on
digital screen. lid is not locked
Check if the program selected requires the
lid totally closed .
If yes, completely lock the lid.
If no, send to repair and maintenance
department.
E5 displayed on
digital screen. Abnormal low pressure.
Check that gasket is properly installed and
cleaned.Check that pressure limit valve falls
down into place and is cleaned.Check that
lid fixing nut is well tightened.
Steam leaking
from lid.
The sealing gasket was
not properly installed.
Remove the gasket, clean it and reinstall the
sealing gasket properly, in correct position (see
page 18, cleaning steps of the lid gasket).
