Troubleshooting
Often after time spent troubleshooting, the problem is traced to something as simple
as a loose connection. Check the following before proceeding to the problem-
specific solutions.
COMMON PROBLEMS AND SOLUTIONS
● Use some other electrical device to confirm that the electrical outlet is
working.
● Make sure both devices (BRC and SMR) are powered on, ensure you see
the LEDs of the SMR and the Display of the BRC light up...
● Ensure all connecters are securely attached.
● Ensure attached devices are turned on.
TIPS FOR TROUBLESHOOTING
In each problem-specific section, try the steps in the order suggested. This may help
you to solve the problem more quickly. Try to pin point the problem and thus avoid
replacing non-defective parts. Keep a record of the steps you take when
troubleshooting: The information may be useful when calling for technical support or
for passing on to service personnel.
PROBLEM: THE SMR DOES NOT RESPOND TO THE BRC
● Short press any button and check the BRC connection indicator of the SMR.
● To recover from power save mode and for certain functions, the WAP takes
a few seconds to respond.
● There could be a reception shadow at the BRC position. Try pressing the
button again at other position, followed by few seconds pause.
PROBLEM: THE WAP CAN NOT PLAY MEDIA CLIPS
● Make sure the files are supported by WAP. WAP supports .AAC/M4A, MP3,
WMA, OGG, FLAC und WAV.formats.
PROBLEM: THE WAP CAN NOT PLAY PLAYLISTS
● Make sure the playlist format is supported. WAP only supports M3U,
ExtendedM3U, ASX, WAX, PLS, WPL..
PROBLEM: THE WAP CAN NOT PLAY SONGS WITH DRM (DIGITAL RIGHTS
MANAGEMENT) PROTECTION
● DRM tracks can only playback under DRM compatible audio servers (e.g.
Windows™ Media Player 11 in audio server mode).
Problem: The WAP cannot recognize a connected USB storage or the installed
internal SATA harddisk
● The WAP unsupports the file systems FAT32 and NTFS. Please make sure
the storage devices used with your WAP are formatted to one of the
supported file systems!
● External, portable USB storages of the 2.5“ type are often used without a
separate mains power supply. The WAP supports the supply for external
USB storages under the limitations according to the USB standards.
37
