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Sygic GPS
Navigation for
Windows Phone
Manual
English — Last update: 2015/03/20
Sygic
Table of Contents
Prologue ..................................................................................................................................................... 2
Getting Started ........................................................................................................................................... 3
Personalizing settings ............................................................................................................................. 5
Map management ................................................................................................................................. 10
My account ........................................................................................................................................... 11
Sygic Store ........................................................................................................................................... 13
Personalize your settings ........................................................................................................................ 15
General................................................................................................................................................. 16
Map ...................................................................................................................................................... 17
Notifications & Sounds .......................................................................................................................... 22
Speed cameras................................................................................................................................ 23
Speed limits..................................................................................................................................... 24
Traffic notification ............................................................................................................................ 25
Sharp Curve Warning ...................................................................................................................... 26
Railway crossings ............................................................................................................................ 27
Route planning...................................................................................................................................... 28
Regional ............................................................................................................................................... 30
Display.................................................................................................................................................. 35
About .................................................................................................................................................... 38
Searching and Entering a Destination..................................................................................................... 43
Map-tap Navigating ............................................................................................................................... 44
The Search Bar..................................................................................................................................... 47
Entering your destination ................................................................................................................. 48
Entering waypoints .......................................................................................................................... 50
Navigating to GPS Coordinates ....................................................................................................... 51
Navigating to POIs........................................................................................................................... 53
How to add Favorites ............................................................................................................................ 55
Navigating to Favorites .................................................................................................................... 57
Navigating to recent destinations ..................................................................................................... 60
How to save Routes .............................................................................................................................. 61
Basic route overview ............................................................................................................................. 64
How to set up a Home address ............................................................................................................. 66
Additional options .................................................................................................................................... 68
Advanced Route Overview .................................................................................................................... 69
Avoiding parts of the route .................................................................................................................... 73
Demonstration mode ............................................................................................................................. 76
Troubleshooting ....................................................................................................................................... 77
Crashing, freezing, not starting at all ..................................................................................................... 78
Connection issues................................................................................................................................. 79
Route calculation errors ........................................................................................................................ 80
Create an account to boost your Sygic with special features ............................................................... 81
Traffic information ................................................................................................................................. 82
How to buy Traffic............................................................................................................................ 83
How to activate Traffic ..................................................................................................................... 84
How to use Traffic............................................................................................................................ 85
Head up display .................................................................................................................................... 87
How to buy Head up display ............................................................................................................ 88
How to activate Head up display ...................................................................................................... 89
Lifetime Navigation ............................................................................................................................... 90
How to buy Lifetime Navigation........................................................................................................ 92
How to activate Lifetime Navigation ................................................................................................. 93
Prologue
Dear customer,
Thank you for choosing Sygic GPS Navigation for Windows Phone.
Sygic GPS Navigation software is a complete navigation system with realistic 3D maps, accurate search
and precise route computing.
Sygic GPS Navigation goes beyond professional car navigation, supporting pedestrian navigation and basic
level for outdoor activities.
For mobile viewers of this user guide: please press the highlighted button to display the Table of Content
Press highlighted button Table of content appears
We wish you a pleasant and safe journey.
Sygic | Bringing life to maps
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Getting Started
Related Articles:
• Personalizing settings
• Map management
• My account
• Sygic Store
Sygic GPS Navigation is offline navigation software and does not require online connection to operate.
Online connection is only necessary during initial installation and activation of the software and for installing
maps and updates. Online connection is also necessary for optional add-on services such as Traffic
information and crowd-sourced Police trap alerts.
Your safety and the safety of your passengers is of utmost importance, that is why you should always plan
your route before the beginning of the journey. Also make sure that you have installed all maps and
updates while in the comfort of your home or at a place with solid Wi-Fi connection. For longer trips make
sure that you have a compatible charger to avoid draining the device battery.
System Requirements:
Internet connection
Location services
Microphone
HD720P (720×1280)
WVGA (480×800)
WXGA (768×1280)
100 MB of free storage
In Navigation Mode (Pic.1), the software tracks your position for visual reference of the route and map
around you. (Please note that it is necessary to have GPS Module enabled on your device during usage).If
you want to explore other locations, drag the map with your fingers to switch to Map Browsing Mode
(Pic.2).
(Pic.1) Navigation mode (Pic.2) Map browsing mode
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Personalizing settings
If you wish to change the default set language, time format, distance units and voice in Sygic GPS
Navigation, your first steps will lead to Menu > Settings > Regional. From here, you can select from the list
of regional settings.
Menu Button Menu Settings Regional
Voice:
Set language and type of voice instructions.
Menu > Settings > Regional > Voice
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• Manage voices provides you Standard voices with efficient voice instructions during navigation.
• TTS (stands for Text-To-Speech) voice is a stand-alone voice engine, that can process any text
input, for example road exits and street names. In addition to all the standard instructions available in
the normal voices, TTS voices give you the ability to set up completely custom notifications for
railroad crossings, speed cameras, pois etc.
Language:
Set language of menu interface.
Menu > Settings > Regional > Language
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Distance units:
Select the distance units Sygic will display.
Menu > Settings > Regional > Distance units
Time format:
Set the time format display.
Menu > Settings > Regional > Time format
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Temperature:
Set the temperature units.
Menu > Settings > Regional > Temperature
GPS Coordinates:
Set the format to your preferred GPS Coordinates format.
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Menu > Settings > Regional > GPS Coordinates
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Map management
`Anytime you are able to download/update/remove your purchased map packages in Manage maps >
Download maps menu:
• Add a map by selecting the region you wish to add the map from first and then tapping on the country
you wish to add (Note: you can cancel a map that is being downloaded by tapping on it while
downloading). Select multiple maps at once to queue up the maps while downloading.
• Remove a map by tapping on the check box.
• Update maps after a map update is available. This option will be available usually after an app update
and will be presented the next time you the Download maps section.
Please note that before creating a route it is necessary to download maps of all countries included on your
route .
Menu Button Menu Settings
Manage maps – Regional
display
Manage Maps – Europe
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My account
The email used for making an in app license purchase becomes automatically your Sygic account.
You can log in to Sygic GPS Navigation with two types of accounts:
• Sygic
• Facebook (optional)
To do so, go to Menu > My Account. If you don’t have either of the accounts above, you can create a Sygic
account in this section by tapping Create a new account button.
Menu Button Menu My Account Login Screen
If you are signed in successfully to Sygic with your account, you can set the following account settings in
the My account screen:
• Sign me in automatically – Enable automatic log in after startup.
• Help Improve Traffic – Send us data about current traffic situation.
• News & Updates – Get in touch with news and updates about Sygic.
My account – signed in
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Additional options will appear by tapping the Menu button in the bottom right corner of the screen:
Menu button Additional options
• Clear login data – This option will clean your login data.
• Change password – This will re-direct you to our webpage, where you can change your password.
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Sygic Store
The Sygic Store page in Menu > Sygic Store is used to purchase the Premium features, add-ons and
Online-Services. It also displays your license status and validity of your prepaid subscriptions, you
can restore your previous purchases when transferring your account to another device, or you can check out
other apps by Sygic available on the Store.
The following features are available At no cost:
• Offline Maps
• Free Map Updates
• Route Planning
• Alternative Routes
• 3D Buildings & Landscape
• Multiple Waypoints
• Millions of POI
• Offline Search
These features are available during the 7-day Trial Period and Premium users after the trial period
expires:
• Guaranteed Map Updates
• Lifetime License
• Turn-by-Turn Navigation
• Voice Instructions
• Spoken-Street-Names (TTS)
• Speed Limit Warnings
• Sharp Curve Warnings
• Dynamic Lane Assistant
• Junction View
• Travelbook
You can purchase add-on features as in-app purchases:
• Live Traffic service to avoid delays in your daily commute
• Head Up Display (HUD) projects GPS navigation onto your windshield
Menu select Sygic Store Sygic Store
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Personalize your settings
To further personalize your settings, go to Menu > Settings. The following articles will elaborate in more
detail about the controls of Sygic GPS Navigation.
• General
• Map
• Notifications-sounds
• Route-planning
• Regional
• Display
• About
Menu Select Settings General
Please note, that you can easily use Sygic GPS Navigation without changing most of the settings above,
though you might want to consider changing to your preferred regional settings*.
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General
This section includes the General settings for Sygic:
• Enable/Disable the GPS Module to save your battery when not using the app for navigation (while
downloading maps, or pre-planing routes)
• Enter the Manage maps section to add/remove/update maps when needed
• To Reset to defaults when necessary, so that you can start over whenever you need.
Menu Select Settings General
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Map
The Settings > Map section allows you to customize basic map features and functions, such as:
Menu Select Settings General Map
• Autozoom:
Enable/disable autozooming
Autozoom
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• Landmarks:
Enable/disable the displaying of Landmarks.
Landmarks
• Color scheme:
Change the color scheme of the map to day/night/automatic
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Color scheme
• Buildings:
Change the display style of buildings in the map to elevated/footprint/off
Buildings
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• Points of interest:
Enable the display of POIs on the map. You can select which POIs or groups of POIs you wish to
display in the Select Categories section, Where POIs are listed in the following categories:
Points of interest
• Eating & Drinking
• Accommodation
• Shopping
• Tourist Attractions
• Transportation
• Petrol Station
• Entertainment & Social Life
• Services & Education
• Emergency
• City Guides
• Sports
• Vehicle Services
• Parking
Eating & Drinking Accommodation Shopping Tourist Attractions Transportation Petrol Station Entertainment & Social Life Services & Education Emergency City Guides Sports Vehicle Services Parking
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Notifications & Sounds
Changing the Notifications & Sounds section settings will change the sounds for notifications based on
your preferences. You can enable/disable Voice instructions and Road numbers, or you can change
advanced notification settings for the following events:
Menu Select Settings General Notifications & Sounds
Topic overview:
• Speed cameras
• Speed limits
• Traffic notification
• Sharp curve warning
• Railway crossings
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Speed cameras
In the Speed Cameras section, the notifications settings when approaching a speed camera can be
changed. By changing these settings, you can achieve the following:
• Turn Speed cameras notifications on/off
• Set to vibrate when approaching a speed camera
• Set the sound of the Speed camera notification to preset sound/custom sound/off
• Set the notification to warn you in advance inside/outside of build-up areas
• Uninstall speed cameras to disable them in countries that forbid the use of Speed camera warnings.
Menu Select Settings General Notifications & Sounds Speed Cameras Sound settings
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Speed limits
In the Speed limits section, the notifications settings when exceeding the speed limit can be changed. By
changing these settings, you can achieve the following:
• Turn Speed limitss notifications on/off
• Set to vibrate when exceeding speed limits
• Set the sound for when exceeding Speed limits to preset sound/custom sound/off
• Set the notification to warn you in advance inside/outside of build-up areas
• Set when to be notified about exceeding the speed limit to a certain amount over the current speed
limit.
• Select if and how often to be warned about repeatedly exceeding the speed limit
Menu Select Settings General Notifications & Sounds Speed Limits Sound settings
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Traffic notification
In the Traffic notification section, the notifications settings for traffic warnings can be changed. By
changing these settings, you can achieve the following:
• Turn Traffic notifications on/off
• Set to vibrate when notifying about Traffic
• Set the sound of the Traffic notification to preset sound/custom sound/off
Menu Select Settings General Notifications & Sounds Traffic Notification Set Sound
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Sharp Curve Warning
In the Sharp curve warning section, the notifications settings when approaching a Sharp curve can be
changed. By changing these settings, you can achieve the following:
• Turn Sharp curve warning notifications on/off
• Set to vibrate when approaching a Sharp curve
• Set the sound of the Sharp curve warning notification to preset sound/custom sound/off
• Set the angle for a easy/medium/hard/sharp curve. note that the top value for a hard curve is the
beginning of a sharp curve.
Menu Select Settings General Notifications & Sounds Sharp curve warning Set Sound
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Railway crossings
In the Railway crossings section, the notifications settings when approaching a Railway crossing can be
changed. By changing these settings, you can achieve the following:
• Turn Railway crossings notifications on/off
• Set to vibrate when approaching a Railway crossing
• Set the sound of the Railway crossings notification to preset sound/custom sound/off
• Set the notification to warn you in advance
Menu Select Settings General Notifications & Sounds Railway crossings Set Sound
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Route planning
The Route planning section allows you to select some of the basic preferences for your planned route and
also allows you to change to a predefined route computing algorithm.
Menu Select Settings General Route planning
You can choose to avoid one of the following road types:
• Toll roads
• Unpaved roads
• Highways
• Ferries
You can also choose one of the following preset route computing options:
• Fastest route
• Shortest route
• Economic route
Route planning Route computing
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Regional
The Regional settings allow you to change the output of Sygic GPS Navigation, as well as input settings for
your preferred GPS Coordinates format:
Menu Select Settings General Regional
Voice:
Set language and type of voice instructions.
• Standard voice provides you with efficient voice instructions during navigation.
• TTS (stands for Text-To-Speech) voice is a stand-alone voice engine, that can process any text
input, for example road exits and street names. In addition to all the standard instructions available in
the normal voices, TTS voices give you the ability to set up completely custom notifications for
railroad crossings, speed cameras, etc.
Regional Voice options Voice management
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Language:
Set the language of the menu interface.
Regional Languages
Distance units:
Set your preferred distance units to one of the following formats:
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• Kilometers
• Miles / Yards
• Miles / Feet
Regional Distance options
Time format:
Change the time to your preferred format
Regional Time format options
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Temperature:
Change to your preferred temperature format (Degrees Celsius or Fahrenheit)
Regional Temperature options
GPS Coordinates:
Set your preferred GPS Coordinates input/output format in Sygic GPS Navigation to:
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• Degrees 0.0°
• Minutes 0°0.0’
• Seconds 0°0’0”
Regional GPS Coordinates options
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Display
The Display section changes the display of various information in the map screen. You can choose which of
the following information to display:
• Lane guidance – Activate this dynamic feature to let Sygic guide you through multiple lanes when
approaching a junction
• Junction view – Never miss your turn by knowing the actual situation when approaching a junction.
• Signpost info – Enable/Disable the appearance of Signposts when navigating.
• Current street – Have Sygic display your current street when navigating
• Zoom control – Enable/ Disable the Zoom control buttons in the screen
• Traffic info – If you have purchased
Menu Select Settings General Display
You can choose to show POIs on route, select which POI categories to display, to show them
dynamically or to turn them off.
Display POI on Route
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You can also set the Information bar to display three of the following options, which you can select for
Walking mode or Driving mode:
• Signal level
• Time
• Route length
• Remaining distance
• Elevation
• Speed
• Estimated time of arrival
• Traveled distance
• Remaining time
Display
Information Bar – Driving
mode
Information Bar – Walking
mode
Information Bar – options
available
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About
The About section of Sygic GPS Navigation includes additional information about the installed software.
Please include either a screenshot of this section, or at least the device name and product version from
this section when communicating with our Customer Care Team
Menu Select Settings General About
Additional information may be found in this section (you need to scroll down to view them all):
What’s new:
Provides you with the information about what’s new in the currently installed version of Sygic GPS
Navigation
What’s new
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Copyright:
End user license agreement and Sygic copyright terms.
Copyright
Give us feedback:
Provide us with information about your user experience with Sygic GPS Navigation.
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Give us feedback
Help:
See our short online user guide for new Sygic Next Generation.
Help
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Privacy policy:
Contains information about our privacy policy and the information we gather from you.
Privacy policy
Rate this application:
Rate Sygic application in the Store
Rate this application
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Searching and Entering a Destination
This section contains a detailed insight into the primary functionality of Sygic GPS Navigation. The
following articles will explain how to create, manage and save routes. Let’s return to the Map overview
screen and try pressing the screen once. Notice the change of the bottom-side menu when pressing the
screen – Either the actual time and your current speed will be displayed along without a Menu Button, or
the Search button, Favorites button and a Menu button.
Topic overview:
• Map Tap Navigating
• The Search Bar
• How To Add Favorites
• How To Save Routes
• Basic Route Overview
• How to set up a Home address
Map overview in navigating mode Map overview additional options
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Map-tap Navigating
The basic way to enter your destination is Map-tap Navigating. It allows you to select your destination by
selecting a point from the map in map browsing mode without needing to type an address. Although not
as many options are available by entering your destination like this, it is still an effective way to navigate.
Notice the difference between Map Browsing mode and Navigating mode depicted in the screenshots
below – Map Browsing mode is activated by pressing and scrolling the screen and allows you to browse
freely in the map, displays the compass, Search, favorites and Menu options as well as an option to
return to Navigating mode (icon directly above the compass). Navigating mode locks on to your current or
last known position, the current street name will be displayed as well. notice the disappearing of the left-
hand side options (compass, switch to navigating mode). The Search, Favorites and Menu options are
now hidden and will be shown once you press the screen once.
Navigating mode Map Browsing mode
Enter map browsing mode and select the point in the map you wish to navigate to. Additional information
about the selected point will appear in a bubble and will contain the Address of the point and an
approximate distance from your current position. If you tap the bubble, the POI Details will appear. From
here you have two options:
1) Navigate to the selected point from the map (Press Get Directions in the POI Details screen)
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Map Browsing mode Select a point on the map POI Details
2) Select a nearby POI (Press Get Directions in the POI Details screen)
Map Browsing mode Select a point on the map Scroll to display nearby POIs Select a POI
Notice that the Nearby POI option allows you to filter the POIs not only using search, but also in groups.
Selecting a POI will show in on the map first and you need to enter the POI details again to actually
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navigate to it. Once you select the Get directions option, a route will be calculated and you will enter the
Basic Route overview window.
Map-tap navigating also allows you to add a Pass-by or via-point from the map while a route is already
established. You need to enter Map Browsing mode when a route is created, then add the point:
• Pass-by points are available if you select an area, like a city, district, etc.
• Via-Points can be added as specific POIs or addresses.
Once you add a Pass-by or Via-point, the route will be recomputed.
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The Search Bar
The Search Bar serves to find your destination in a number of ways. Most of your input when creating a
route goes through here. To actually enter the Search bar, you need to tap the Search icon from the bottom
of the screen. The icon is available in Map Browsing mode, or you need to press the screen once when in
Navigating mode.
Map Browsing mode Navigating mode Additional options in Navigating mode
A number of new fields will appear – The search field itself with your current country predefined, a number
of suggestions with Nearby POIs listed on top, an “X” at the end of the line and a “+” Icon. Each of these
represent an option you can use to put in your destination.
• Entering Your Destination
• Entering Waypoints
• Entering GPS Coordinates
• Navigating To POIs
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Entering your destination
You can enter your destination using a combined system of your input and suggestions given by Sygic
based on the information given and available. Notice that once you start typing your destination, Sygic will
give you a number of suggestions. Fill in your destination by intuitively entering a few letters and then
choosing from the suggestions to save time and decrease the amount of touches you would usually
spend by entering a full address.
Search button
Once your input of your destination address is complete, simply tap the play button in the bottom-side
panel of the screen. Once you press this button, a route will be calculated and you will enter the Basic
Route overview window. You can also discard your input by pressing the “x” icon in the bottom-side panel
of the screen, so be careful!
Below is a simple example. The option to start navigating will be able to calculate a route from the point you
select a city. Sygic will then select the city center as the default destination. If you select a street that
has defined house numbers, it will navigate you to either the beginning or end of the street.
Select search Enter first few letters Select destination from the list
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Entering waypoints
Once you enter your destination, you might want to add waypoints you wish to stop by on the road:
1. Enter the Search field
2. tap the “+” icon at the end of the search bar. Notice that another line will appear above and the list will
change.
3. You can now enter either a waypoint, enter your destination or change your current position. You can
add a large number of waypoints this way.
To remove a waypoint, all you need to do is tap the “x” icon at the end of the line (as opposite to the “+”
icon next to the line with your destination address).
Once you are finished entering your waypoints, simply tap the play button in the bottom-side panel of the
screen – a route will be calculated and you will enter the Basic Route overview window. You can also
discard your input by pressing the “x” icon in the bottom-side panel of the screen, so be careful!
Select search Press the + Button A new line appears
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Navigating to GPS Coordinates
Your first step before entering GPS coordinates in the search bar will lead to the clearing of the pre-
defined country. Tap the “x” icon at the end of the line to do this. Once done, please enter your GPS
coordinates. You can enter them in one of the supported formats:
• Degrees – 0.0
• Minutes – 0.0’0
• Seconds – 0.0’0”
Please note that your preferred formats from the list above need to be set in Menu > Settings > Regional >
GPS Coordinates. Once you start entering the longitude coordinate, Sygic will start giving suggestions for
your destination. These will of course not be coordinate suggestions, but actual addresses.
Menu Select Settings General Regional GPS Coordinates options
To enter South latitude and West longitude coordinates, you need to either enter the S and W letters
before the actual coordinates separated by a space, or by entering the negative (-) sign at the start of the
coordinate.You can also copy and paste the coordinates from external sources directly into the search bar.
Select search Clear the search field Search field must be clear
Suggestions will start
appearing
Destination address
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Once your input of your destination coordinates is complete, simply tap the play button in the bottom-side
panel of the screen. Once you press this button, a route will be calculated and you will enter the Basic
Route overview window. You can also discard your input by pressing the “x” icon in the bottom-side panel
of the screen, so be careful!
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Navigating to POIs
There is more than one way to actually enter a POI as a destination:
1. If you are not looking for an address, but for accommodation, vehicle services, petrol stations or other
Points of Interest, select the nearby POI option from the search bar right away.
• Notice that a list of POIs will be displayed with their actual distances from your current position.
Now this is a lot of POIs, so to filter them, simply tap the search icon from the bottom-side of the
screen (be careful not to press the system search button).
• POIs will be filtered by your input into the search field to narrow down to the POI you are looking
for.
Select search Select nearby POI Choose from the list of POIs Go to POI Details Press to establish route
2. You can also select a destination from a list of nearby POIs in the POI details screen, which is available
either from pressing the address bubble when map-tap navigating, or from pressing on your current position
in the app.
Select your current position Select Nearby POI Choose from the list of POIs Go to POI Details Press to establish route
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When your input of your POI is complete, simply press the play button in the bottom-side panel of the
screen. Once you press this button, a route will be calculated and you will enter the Basic Route overview
window. You can also discard your input by pressing the “x” icon in the bottom-side panel of the screen, so
be careful!
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How to add Favorites
Saving favorites saves time while traveling in your daily commute and it is also very easy. Favorites can be
added just like any other destination:
1. Select a point on the map, or search for an address via search
2. Enter POI detail
3. Press Star icon
4. Enter name of the Favorite
5. Confirm. Icon will change if successful.
Step 1 Step 2 Step 3 Step 4 Steps 4 & 5
To remove a Favorite, follow these steps:
1. Enter the Favorites section
2. Press and hold the Favorite you wish to remove
3. Press Remove
Step 1 Step 2 Step 3
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Additional articles:
• Navigating To Favorites
• Navigating To Recent Destinations
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Navigating to Favorites
By entering the Favorites section, you can easily navigate to either places you consider your favorite, or to
places you visit more frequently, or places you have visited in the past. To actually utilize this
functionality, you need to add these favorites first or travel to a few places, so that both your history and
favorites list has entries. Adding favorites was described in the previous article.
You can create a route to a favorite in these simple steps:
1. Enter the favorites section
2. Select your favorite
3. Press to enter POI details
4. Select Get directions
Step 1 Step 2 Step 3 Step 4
You can also add Favorites as Waypoints. There are two ways to do this:
• When you already have set up a route:
1. Once you have set up a route, enter the Favorites section
2. Select favorite you wish to add
3. Enter POI Details
4. Select Travel Via or Pass By (depends on the favorite)
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Step 1 Step 2 Step 3 Step 4
• While creating a route via Search (you can do this before or after entering the destination, but
before pressing the Play button to start the computing of your route)::
1. Press the highlighted icon to enter the Favorites section
2. select the Favorite you wish to add
3. the favorite will then be added to the route
Step 1 Step 2 Step 3
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When your input of your favorites is complete, simply press the play button in the bottom-side panel of the
screen. Once you press this button, a route will be calculated and you will enter the Basic Route overview
window. You can also discard your input by pressing the “x” icon in the bottom-side panel of the screen, so
be careful!
Please note that in case you are adding favorites as Waypoints by Map-taping, you will not be offered the
basic route overview window – a new route will be recomputed and set as your route right away.
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Navigating to recent destinations
Once you start using the app and travel to more and more destinations, the app will store these
destinations into the History section of the Favorites list. Once there, you can recall these destinations
anytime by going to the Favorites > History. These are stored once you create a route and press the
Navigate button.
To Navigate to a recent destination:
1. Enter the favorites section
2. Press History or swipe the screen to enter this section
3. Select a recent destination
4. Press to enter POI details
5. Select Get directions
Step 1 Step 2 Step 3 Step 4 Step 5
When your input of your Recent destination is complete, simply press the play button in the bottom-side
panel of the screen. Once you press this button, a route will be calculated and you will enter the Basic
Route overview window. You can also discard your input by pressing the “x” icon in the bottom-side panel
of the screen, so be careful!
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How to save Routes
As well as single Points on the map, POIs or other map features, Routes can be saved as well, further
increasing the comfort of your day-to-day commute.
To save a route, create a route first and before confirming it by pressing the Navigate button, follow these
steps:
1. Go to Route overview
2. Tap the Star icon
3. Enter a name for the route
4. Confirm
Step 1 Step 2 Step 3 Step 4
Your saved route will be added to your favorites. Notice the distinction between a route and an actual
favorite (icons in the left side of the screen).
A saved route
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To remove routes from your favorites, follow the steps below:
1. Enter the Favorites section
2. Press and hold the Route you wish to remove
3. Confirm
Step 1 Step 2 Step 3
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When your input of your saved route is complete, simply press the play button in the bottom-side panel of
the screen. Once you press this button, a route will be calculated and you will enter the Basic Route
overview window. You can also discard your input by pressing the “x” icon in the bottom-side panel of the
screen, so be careful!
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Basic route overview
The Basic Route overview appears every time Sygic calculates a new route. This section doesn’t appear
when recalculating.The calculated route will be displayed on the map, with the following information/
options:
1. Details for one of the selected routes
2. Options to avoid certain road types
3. The Cancel, Advanced overview and Navigate buttons.
4. Car/Pedestrian mode switch button
Point 1 Point 2 Point 3 Point 4
The Details displayed are:
a) Distance to your destination
b) Estimated time of arrival (ETA)
c) Duration (traffic included if available)
Point A Point B Point C
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How to set up a Home address
You can set up your Home address as a regular favorite. They are very similar:
1. Both are stored in the Favorites section
2. Both are added by pressing an icon in the POI Details screen – How to add favorites is described here
3. It can be removed like any other favorite – How to remove Favorites is described here
4. You can navigate to your Home address like to any other saved favorite
Press icon in POI Details To remove, press this icon
However, once created, the Home address can be recognized from other Favorites and saved routes:
1. It has a unique icon
2. You can save only one Home address at a time
3. You can’t change the name of the Home address
Home Address in your favorites
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Additional options
This section is dedicated to the more advanced settings that provide more detailed information and
insight into the app and some of the more advanced functions. It is still subject to change as we will
bring more functions.
• Advanced Route Overview
• Avoiding Parts of the Route
• Demonstration Mode
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Advanced Route Overview
The Advanced route overview section can be accessed in two ways:
1. From the basic route overview screen
a) Select a destination and let the app compute a route
b) Once in basic route overview, press the Route summary button
Basic overview Advanced Route Overview
2. Whenever after you press the navigate button, until you reach your destination or cancel your route.
a) Press on the screen once
b) press the Route summary button
Navigating mode Advanced Route Overview
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The Advanced route overview contains the following additional information and options:
1. in Route Overview Screen:
a) Start, End, ETA, Distance
b) Incidents (if Traffic is available)
c) Avoid options (for all countries you are traveling via and have a license for)
Advanced Route Overview
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2. Instruction Screen:
a) All route events (start point, turns, destination)
b) Allows you to avoid parts of the route (if possible)
Advanced Route Overview Instructions screen
3. Delays Screen (If traffic service is purchased):
a) All Delays on your route
b) Allows you to avoid the Traffic events
Advanced Route Overview Delays Screen
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Avoiding parts of the route
On some occasions, you may need to avoid a certain point of the route. Ranging from single route points,
up to road types for entire countries, Sygic can help you reach your destination as quickly and comfortably
as possible. These are the options to avoid certain parts of your route:
1) Avoiding Toll Roads, Highways, Ferries, Unpaved Roads from the Basic and Advanced route
overview:
• You can select to avoid either of the above if considered in your route by pressing the icon it
represents
• You can select whether to avoid the roads above for each country separately
Avoid from Basic Overview Avoid from Advanced Overview
2) Avoiding Route Points
• You can avoid a certain point on your route from the Advanced Route overview > Instructions
section by pressing and holding the point you wish to avoid. If available, a window will pop out with
the avoid option.
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Avoiding a route point
3) Avoiding Traffic (if purchased):
• You can avoid a Traffic incident on your route from the Advanced Route overview > Delays section by
pressing and holding the point you wish to avoid. If available, a window will pop out with the avoid
option.
Select Traffic to avoid Press Avoid
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Demonstration mode
Demonstration mode allows you to view a full demonstration of your route from the comfort of your
home. Demonstration mode resembles navigation mode in the amount of information displayed and also
offers additional functions. Press the screen once to display the controls menu with following options:
1) Cancel – Cancels your currently set route – Not Demonstration mode.
2) Speed up – increases the demonstration mode play speed (up to 16x)
3) Stop – Cancels Demonstration mode
4) Pause – Pauses demonstration mode
Navigating mode Press to start Demonstration Demonstration mode
Demonstration mode
controls
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Troubleshooting
Dear customer,
if you are experiencing issues while using Sygic GPS Navigation, this category will provide you with basic
troubleshooting steps.
If you would not find proper solution in this User Guide, please contact our Customer support. Please
provide our support team with as much detailed information about the issue and, if possible, provide us with
a screenshot of the About section in Sygic Settings.
To take a screenshot on your Windows Phone device, all you need to do is press and hold the Volume-
Up and Power buttons at the same time.until it flashes. The screenshot will be stored in your gallery, if
using a browser, then the Screenshots are stored in Storage (internal or external SD
Card)/*Pictures*/*Screenshots*.
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Crashing, freezing, not starting at all
If Sygic exits without an apparent reason, freezes while performing an operation or doesn’t start at all, then
you might want to check if you don’t have many additional apps running. Sygic relies heavily on your
device’s hardware and memory.
If your device’s hardware is OK, then please restart your device. If that doesn’t help, then you might want
to consider Resetting to defaults. As a last resort, reinstall Sygic:
1. Find it in the list of apps
2. Press and hold Sygic to display the additional options
3. Press remove to uninstall Sygic from your device.
4. Install Sygic back from Store and try again
If you still experience the issue, please Submit feedback from our app (if possible), or contact our Support
Team in case you can’t run the app at all.
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Connection issues
To access certain sections of Sygic, you need to have an active internet connection. If you receive an
error message while trying to enter these Sections (Signing in, downloading maps, entering Sygic Store or
downloading voices), check your current connection, if you don’t have a firewall, antivirus or other app
blocking Sygic’s access to the internet.
If you still aren’t able to access the internet, then try using a different connection (other WiFi, 3G). If you
can’t connect to the internet in Sygic only, then you need to Reset to defaults.
If you still experience the issue, please Submit feedback from our app (if possible), or contact our Support
Team in case you can’t run the app at all.
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Route calculation errors
These are two most common routing errors you might encounter while using Sygic GPS Navigation.
1) Download Missing Map error:
• This error usually occurs when you are creating a route between multiple countries and are missing
crucial maps of countries that need to be passed through (for example, if you create a route from
Spain to Germany, but are missing the map of France, or from California to Washington without the
maps of Oregon or Idaho).
• To avoid this error, make sure that all maps necessary for the route are installed. If you don’t have
it installed, simply zoom in the map above the missing state until you see the option to download it.
• If you are pre-planing your route overseas, make sure to change your current position when
creating the route, so that the route isn’t calculated from your current position.
2) Route Calculation Has Failed, Roads Limit Reached:
• The route is too long. If you would try to calculate a route from, for example, Lisbon to Moscow, the
limit would be exceeded before the route would be calculated and you will receive this error message
• The route is long whit a specific settings. The route would be normally calculated, but because of
the specific settings, as for example highway avoidance, the route possibilities would be exceeded
before the route would be calculated.
• You will set starting of finishing point in a no-drive zone. In this case, the application would try to
calculate the route which cannot be calculated and will go on with the calculation until the limit would
be reached.
• If none of the descriptions above match your case, please contact our support team.
If you still experience the issue, please Submit feedback from our app , or contact our Customer support
directly in case you need more support or encounter an error not listed in this section.
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Create an account to boost your Sygic with
special features
Your own Sygic account is the best (though not the only) way to sign in and use your purchased features.
It is also used once you complete an in-app purchase, binding the purchased product to your account and
enable you to carry it over to a new device, once you replace your previous one. It is also good to have a
registered Sygic account, so that you are informed about new special offers, newsletters and more.
While not a mandatory requirement to use Sygic GPS Navigation for your Windows Phone device, it is the
best way to keep informed about news and special offers for our products and we strongly recommend
users to have one.
Topic overview:
• Traffic Information
• Head-up Display
• Lifetime Navigation
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Traffic information
You can avoid delays in your everyday commute with precise, up-to-date reports on traffic jams, road
works and incidents.
With Traffic you will know what lies on the road ahead and save time and fuel.
Traffic display 1 Traffic display 2 Sygic Store
• Featured topics:*
• How To Buy Traffic
• How To Activate Traffic
• How To Use Traffic
Please note : Traffic is an add-on service that can only be used in Sygic GPS Navigation apps.Traffic
information is an online service that requires internet connnection to work.
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How to buy Traffic
The Live Traffic Service is an add-on of Sygic GPS Navigation that is purchased directly in the app.
1. Go to Menu
2. Select Sygic Store
3. Select Traffic Information
4. Select the package you wish to purchase
5. Press the price button
6. Confirm your purchase
A charge will be then placed on the account you use for the purchase and upon completing the purchase,
the service will be activated on your account.
Step 1 Step 2 Step 3 Step 4 Step 5 Step 6
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How to activate Traffic
Once you complete a purchase of the Live Traffic service, it will be activated to your account right away –
you don’t need to enter a product code or perform additional steps.
However, if you purchased this service with an email account, the product will be bound to it, therefore you
will need to sign in
Furthermore, you can control the display and data flow from your device to help improve the service:
1. In Display settings
2. in My Account settings
Display settings Account settings
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How to use Traffic
The Traffic Service works as an informative tool about the current situation on the road ahead when
creating a route. Our currently set route calculation system allows the avoiding of Traffic delays on your
route as well.
1. Traffic display in route overview
Traffic in overview
2. Avoiding a Traffic incident
Select Traffic to avoid Press Avoid
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Head up display
With Head up display feature, you are able to see all navigation instructions projected directly into your
line of sight – the windshield.
Keep your attention on the road and enjoy a safe & comfortable drive at night.
Head up display
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How to buy Head up display
The Head up Display is an add-on of Sygic GPS Navigation that is purchased directly in the app.
1. Go to Menu
2. Select Sygic Store
3. Select Head up Display
4. Press the price button
5. Confirm your purchase
A charge will be then placed on the account you use for the purchase and upon completing the purchase,
the service will be activated on your account.
Step 1 Step 2 Step 3 Step 4 Step 5
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How to activate Head up display
The Head up Display is usually bound to the e-mail address you have used during purchase – your Sygic
account. The product is activated upon purchasing, so you are not required to perform any additional
actions to activate your purchase.
To restore your purchased Head up Display feature, simply Sign in
The Head up Display is activated from the Menu:
1. Enter Menu
2. Select Head up Display
Step 1 Step 2
The Head up Display works in Trial and Premium mode, giving you Turn-by-Turn instructions, Speed
Camera Warnings and displays Speed limits. In Free mode, none of these will be displayed, as these
functions are bound to the Sygic Lifetime Navigation
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Lifetime Navigation
Users who purchase Sygic Lifetime Navigation have full access to all premium functions of Sygic. We’ve
already mentioned which features are paid and which are for free. Sygic GPS Navigation is a free
application that offers in-app purchases.
The following features are available At no cost:
• Offline Maps
• Free Map Updates
• Route Planning
• Alternative Routes
• 3D Buildings & Landscape
• Multiple Waypoints
• Millions of POI
• Offline Search
These features are available during the 7-day Trial Period and Premium users after the trial period
expires:
• Guaranteed Map Updates
• Lifetime License
• Turn-by-Turn Navigation
• Voice Instructions
• Spoken-Street-Names (TTS)
• Speed Limit Warnings
• Sharp Curve Warnings
• Dynamic Lane Assistant
• Junction View
• Travelbook
These add-on features, available as in-app purchases, are also affected by Lifetime Navigation and
therefore will work in restricted free modes as well if you don’t have an active Lifetime Navigation:
• Live Traffic service
• Head Up Display (HUD)
Featured Articles
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• How To Buy Lifetime Navigation
• How To Activate Lifetime Navigation
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How to buy Lifetime Navigation
Lifetime Navigation for Windows Phone can be purchased only as an in-app purchase in the free Sygic
GPS Navigation for Windows Phone app. The process is very simple:
1. Go to Menu
2. Select Sygic Store
3. Press Get Lifetime Navigation
4. Select a package you wish to purchase
5. Check the product description page and then press the price button to proceed with the purchase
6. Confirm the purchase.
Step 1 Step 2 Step 3 Step 4 Step 5 Step 6
Once you complete the purchase, the licence will be activated in your account and you will receive a proof
of purchase from Microsoft about the successful transaction. Please retain it for your record and provide it
in case our Support Staff requires it, as it validates both your identity and confirms that you purchased
Lifetime Navigation.
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How to activate Lifetime Navigation
The Lifetime Navigation is usually bound to the e-mail address you have used during purchase – your
Sygic account. The product is activated upon purchasing, so you are not required to perform any
additional actions to activate your purchase, though you might need to restore your purchase in case you
are transferring from one device to another.
To Restore your purchased Lifetime Navigation:
1. Sign in
2. Go to Menu
3. Select Sygic Store
4. Select Restore – note that you will sometimes need to scroll to the right to see this option.
In some cases, Step 1 will suffice to restore your purchase, though you will need to follow through the whole
process if not.
Step 1 Step 2 Step 3 Step 4
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