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Troubleshooting
Users cannot connect the camera to a smartphone/tablet through
Wi-Fi router or 3G/4G mobile network
• Make sure the power plug is pushed all the way in.
• Make sure the camera is turned on and power/status LED is green.
• Make sure the camera and the Wi-Fi router are within range of each other.
• Make sure the smartphone/tablet is connected to the Internet through a
Wi-Fi or 3G/4G mobile network.
Video streaming is slow or lag
• If there is a microwave oven in use near the camera or Wi-Fi router,
remove the oven or turn it off.
• Make sure the camera and the Wi-Fi router are within range of each other.
• The speed of video feed from the camera largely depends on the speed of the
connection you are using.
• Internet speed, either from your Wi-Fi network or 3G/4G mobile network, has
a high impact on the performance of the product. The faster and more stable the
connection speed, the faster you can view video from the camera.
• Lower the video resolution, bit rate and frame rate.
• There are three main types of broadband Internet connection; ADSL, cable and
fiber optic. If you use an ADSL connection, please set video resolution at QVGA.
• To view the camera remotely from outside home or office networks, it needs
to be configured to QVGA resolution to allow better access.
Care and Maintenance
• Keep all parts out of reach of children.
• Fingerprints or dirt on the lens surface can adversely affect camera performance. Avoid touching
the lens surface with your fingers.
• Should the lens become dirty, use a blower to blow off dirt and dust, or a soft,
dry cloth to wipe the lens clean.
• Keep the camera dry. Precipitation, humidity and other liquids containing minerals
will corrode electronic circuits.
• Do not use or store in dusty or dirty areas.
• Do not store in hot areas. High temperatures can shorten the life of electronic devices
and warp or melt certain plastics.
• Do not store in very cold areas. When the system warms up (to its normal temperature),
moisture can form inside the case, which may damage electronic circuit boards.
• Do not attempt to open the case. Non-expert handling of the device may damage the system.
• Avoid dropping or strong shocks.
• Operate this product using only the power supply included or provided as an accessory.
• Do not overload electrical outlets or extension cords as this can result in fire or electric shock.
