• United States and Canada: +1-404-5854-269
• Germany, Austria, Switzerland: Phone: +49 (0)911-8946-0303
• UK: +44-2030-025-943
•
All other countries (English only): please see http://support.open-slx.com/
products/opensuse/contact.html
For the most recent contact information, refer to http://support.open-slx.com/
products/opensuse/contact.html.
8.6.1.2 Important Notes
1. Free installation support is oered to customers with a valid and activated regis-
tration code. You can activate your registration code at http://www.open-slx
.com/register.
2. The registration code is not transferable to another person.
3. The free support covers the initial installation on one computer. Refer to our Web
site for further information http://support.open-slx.com/products/suselinux/
support_overview.html.
8.6.1.3 Contact Recommendations
We recommend using http://support.open-slx.com/eService to open a service re-
quest and to provide us with the relevant information like problem description and
log les. It helps us to avoid misspelled commands, links, or directory names, which
often cause frustrating problems and are particularly common during phone conver-
sations. You will receive a reply soon, providing a practical solution.
8.6.2 Preparing a Support Request
We endeavor to help you as quickly and precisely as possible. The eort and time
needed is considerably reduced if the question is formulated clearly. Please have
answers to the following questions ready before contacting us:
1. Which program and version are you using? During which process does the problem
occur?
2. What exactly is the problem? Try to describe the error as precisely as possible,
using phrases with words such as when (for example, “When X is pressed, this
error appears”).
3. What hardware do you use (graphics card, monitor, printer, ISDN card, etc.)? You
can get this information from the YaST Hardware Information module.
Detailed documentation can be found in manuals, online help, and the Support
Database. This comprehensive documentation of openSUSE gives guidance to solve
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