The following section provides the solutions to many common problems and
questions. If your air purifier is not working correctly, review these solutions first.
The Air purifier will not turn on
Are the intake grille and the outlet grille installed and locked into place?
Is the air purifier plugged into a powered outlet?
Is the fan speed knob turned on?
Reduced air flow or poor filtering
The intake or outlet grille may be blocked. Make sure nothing is in front of or on
top or the air purifier.
The HEPA and activated carbon filter may be clogged. Check the filters and
replace them, if necessary.
Germicidal UV bulb does not light
Is the UV switch turned on?
Is the fan running? The UV bulb will not work unless the fan is on.
The bulb may be burned out. Replace the UV Bulb.
Note:
• Do not operate any product with a damaged cord or plug, or after the product
malfunctions, or is dropped or appears damaged in any way. Return the complete
product to the place of purchase for inspection, repair or replacement.
• For your convenience, record the complete Model/Type Number (located on the
Product Identification Plate) and the date you received the product below, and
attach your purchase receipt docket as proof of purchase.
• To ensure your product is covered by warranty, the complete faulty product
together with your purchase receipt should be returned to your retailer.
