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If you experience any of the following difficulties while using
the player, use this Trouble-shooting guide to help you
remedy the problem. Should any problem persists, consult
the service center immediately
No power
1. Check if the battery have been inserted properly.
2. Check if the player is switched ON.
3. Check if the player has run out of battery.
4. Connect the player with charger or PC via USB and
check again.
5. If the player still cannot be charged, please contact the
service center.
No sound is heard from earphone
1. Check if volume is set to “0”.
2. Check if earphone plug is clean and being connected
firmly.
3. Make sure music files are not corrupted.
Noise
1. Check if earphones are connected securely.
2. Check if earphones plug is clean, residue attached on
earphones plug may cause unnecessary noise.
3. Check if audio source is not damaged. Try to play other
audio files for comparison. Damaged audio files could cause
unnecessary noise and cause skip track.
