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Homeguard DVR Instruction Manual
2
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE THE COVER.
NO USER SERVICABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED PERSONNEL.
The lightning flash with arrowhead symbol, within an equilateral
triangle, is intended to alert the user to the presence of non-
insulated “dangerous voltage” within the product’s enclosure that
may be of sufficient magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle is intended to
alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying
the appliance.
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT
EXPOSE THIS UNIT TO RAIN OR MOISTURE
CAUTION:
TO PREVENT ELECTRIC SHOCK, ENSURE THE PLUG
IS FULLY INSERTED INTO A MAINS SOCKET
storageoptions.com/support 3
IMPORTANT SAFEGUARD
All lead-free products offered by the company comply with the requirements of the
European law of the Restriction of Hazardous Substances (RoHS) directive, which means our
manufacturing processes and products are strictly “lead-free” and without the hazardous
substances cited in the directive.
The crossed-out wheeled bin mark symbolizes that within the European Union the product
must be collected separately at the product’s end-of-life. This applies to your product and
any peripherals marked with this symbol. Do not dispose of these products as unsorted
municipal waste. Contact your local dealer for procedures for recycling this equipment.
DISCLAIMER
We reserve the right to revise or remove any content in this manual at any time. We do not warrant or assume any
legal liability or responsibility for the accuracy, completeness, or usefulness of this manual. The content of this
manual is subject to change without notice.
RECOMMENDATIONS
AVOID DUSTY LOCATIONS:
INSTALL IN VENTILATED SPACE:
DO NOT EXPOSE TO MOISTURE:
DO NOT DROP:
DO NOT OPEN CHASSIS:
Excessive build-up of dust may cause the unit to fail.
Ensure adequate airflow around the DVR to prevent
overheating.
Exposing the unit to water poses high risk of electric shock.
Doing so could damage internal components.
No user-serviceable parts inside.
DEFAULT PASS CODE INFORMATION
Username: admin
Password :
No password is set on the “admin” account by default, do not enter a password.
WARRANTY AND TECHNICAL SUPPORT
To help you make the most of this product you’ll find a host of information including full product manuals, FAQ,
troubleshooting guides and a support service if you have specific questions, available at our support website:
storageoptions.com/support.
This product is also backed by a 12 month warranty in the unlikely event of something going wrong. More
information and warranty registration is available at storageoptions.com/warranty.
Support:
storageoptions.com/support/
Warranty:
storageoptions.com/warranty/
Homeguard DVR Instruction Manual
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Contents
1 Introduction .............................................................................................................................................................. 6
1.1 DVR Layout ........................................................................................................................................................ 7
1.2 Connecting the DVR .......................................................................................................................................... 8
1.3 Mounting the cameras ...................................................................................................................................... 9
1.4 Basic operation ............................................................................................................................................... 10
2 Getting Started ........................................................................................................................................................ 11
2.1 Login details .................................................................................................................................................... 11
2.2 Formatting the hard drive ............................................................................................................................... 12
2.3 Adjusting the time and date ........................................................................................................................... 13
2.4 Adjusting the channel names .......................................................................................................................... 13
2.5 Setting a password .......................................................................................................................................... 14
2.6 Menu shortcuts ............................................................................................................................................... 15
2.7 Recording Options ........................................................................................................................................... 15
2.8 Playback .......................................................................................................................................................... 16
3 Basic Use ................................................................................................................................................................. 17
3.1 Menu layout .................................................................................................................................................... 17
3.2 Recording ........................................................................................................................................................ 17
3.2.1 Recording settings ................................................................................................................................... 18
3.2.2 Schedule .................................................................................................................................................. 19
3.2.3 Recording capacity .................................................................................................................................. 19
3.3 Alarm Modes ................................................................................................................................................... 20
3.3.1 Local Alarm .............................................................................................................................................. 20
3.3.2 Mobile Alarm ........................................................................................................................................... 20
3.3.3 Motion Detection .................................................................................................................................... 20
3.4 Access your DVR remotely via a computer or mobile .................................................................................... 22
3.4.1 Network and P2P settings ....................................................................................................................... 22
3.4.2 Access the DVR from a computer using a browser ................................................................................. 24
3.4.3 Access the DVR on your mobile .............................................................................................................. 29
4 Advanced Functions ................................................................................................................................................ 32
4.1 Configuration .................................................................................................................................................. 32
4.1.1 System ..................................................................................................................................................... 32
4.1.2 Network................................................................................................................................................... 33
4.1.3 Account ................................................................................................................................................... 34
4.1.4 System Errors .......................................................................................................................................... 34
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4.2 Maintain .......................................................................................................................................................... 35
4.3 Output ............................................................................................................................................................. 35
4.3.1 Display settings ....................................................................................................................................... 36
4.4 Storage ............................................................................................................................................................ 37
4.4.1 Hard Drive management ......................................................................................................................... 37
4.4.2 Backup ..................................................................................................................................................... 37
4.5 Shutdown ........................................................................................................................................................ 38
5 Appendix ................................................................................................................................................................. 39
5.1 Troubleshooting .............................................................................................................................................. 39
5.2 Technical specifications .................................................................................................................................. 40
5.3 Warranty and Technical support .................................................................................................................... 41
6 Notes ....................................................................................................................................................................... 42
NOTE
To quickly access your DVR from your mobile, please refer to the guide inside the back cover.
Homeguard DVR Instruction Manual
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1 Introduction
Congratulations on your purchase of this Homeguard DVR. Homeguard by Storage Options offers a complete CCTV
solution for home or office security, featuring high quality cameras, internal HDD, easy setup and configuration,
alarm triggers, and network connectivity.
With this DVR, you can easily record up to 8 video and 4 audio* channels for up to 400 days**. It could not be
simpler to keep a watchful eye on your home or office.
This system features:
H.264 video compression (most efficient system to date, helps keep recorded files smaller and of higher
quality)
3 USB ports (Mouse and Backup ports at the rear of the unit,1 extra Backup port on the front)
3.5” SATA HDD (up to 2TB compatible)
Colour Graphic User Interface, user friendly menus
Live viewing from anywhere on PC or smartphone.
*Requires audio capable cameras or self-powered microphone, not supplied
**Dependent on model, recording settings and hard drive capacity
Throughout this manual, you will see highlighted text:
NOTE
Important notes are highlighted in blue.
TIP
Tips on best practice are highlighted in green.
CAUTION
Important cautions are highlighted in red.
Package Contents
Check the contents of your DVR package against this checklist. If anything is missing or damaged, please do not use
the system, and inform your supplier as soon as possible.
DVR Box:
Camera Box (if supplied):
DVR
Cameras
Power adaptor
CCTV Cables
Mouse
Power adaptor
Remote Control
Splitter Cable
Instructions manual
BNC to RCA TV Cable
NOTE
This manual covers both 4 channel and 8 channel versions of the Homeguard DVR, and also applies
to Homeguard CCTV kits, except Homeguard DIY kits.
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1.1 DVR Layout
Front Panel
Rear Panel
*Requires audio capable camera or self-powered microphone, not supplied
**Requires PTZ Camera
1. USB 2.0 Slot: For connecting external storage and upgrading the firmware
2. IR Receiver: Receives the signal from the remote control
3. Play/Pause: Opens the Search/Playback menu
4. MULT: Alternates the display between 1 and 4 cameras
5. MENU: Opens the DVR’s main menu
6. ESC: Returns back one menu page
7. Power LED: Indicates the DVR is turned ON when lit
8. HDD LED: Flashes when the HDD is in use
9. D-Pad: For navigating through the menus and switching between the displayed channels
1. 4x/8x BNC Video Connectors: For each camera input
2. 4x RCA Audio Connectors: For each audio input*
3. RCA Audio Output: For speakers
4. BNC Video Output: For older TV sets (the cable supplied must be connected to a
composite input on your TV!)
5. HDMI Output: For most modern TVs
6. VGA Output: For most monitors
7. 2 x USB 2.0 Ports: For USB mouse and external storage
8. LAN Port: To connect your DVR to the network
9. RS485 Connector: For PTZ Camera**
10. Power Connector: To power the DVR
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9 10
Homeguard DVR Instruction Manual
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1.2 Connecting the DVR
Power the DVR directly by using the adapter supplied in the DVR box.
To power the cameras (if supplied), use the adapter supplied in the camera box, along with the splitter cable, as per
the diagram below:
The cameras are powered via the 18m CCTV cable supplied. The cable carries both the
power to the camera, and the video feed from the camera to the DVR. This setup allows
you to power up to 8 cameras from a single power socket.
CAUTION
The power splitter cable and adapters are designed ONLY for use with Homeguard DVRs and
cameras! DO NOT attempt to connect other brands as this may present a risk of fire!
Connecting the accessories:
To connect a camera via BNC:
1. Align the BNC connector with the notches on the BNC socket and
slide into place.
2. Rotate the BNC connector clockwise until it locks in place.
To disconnect a camera:
1. Apply pressure to the BNC connector, then rotate anti-clockwise.
2. Slide the BNC connector away from the socket.
To cameras
Splitter cable
12V/3A PSU
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1.3 Mounting the cameras
Each Homeguard camera is supplied with a mounting kit for attaching it to a wall. Before you affix the camera in
position, please ensure the cable is of adequate length to reach the DVR.
To mount the camera on a wall or ceiling, follow these instructions:
1. Ensure the surface you want to mount the camera on is solid and can support the weight.
2. Accurately mark on the wall the position of the holes to be drilled.
3. Drill to the correct depth in the wall, as indicated by the plugs.
4. Insert plugs into the drilled holes.
5. If required, drill a hole in the centre to feed the camera cable through the wall. Note the cable can be routed
along the wall via the cut-out in the camera base.
6. Secure the camera to the wall using the provided screws.
To adjust the camera’s position, loosen the screws at the base of the camera and the pivot point on the arm, as well
as the locking ring on the bracket. The camera is now free to be positioned at any angle. Once positioned, tighten
both screws and locking ring again.
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1.4 Basic operation
Using the DVR with the USB Mouse (Recommended)
The easiest way to operate the DVR is to use the included USB mouse, as it will allow a smooth and intuitive use of
the menu system.
All the functions are used with either the right or left mouse buttons:
Left click:
Selects an item
Confirms a choice
Right click:
Opens the menu shortcuts
Returns one page back in the menu system
NOTE
Unless otherwise stated, all system functions described in this manual are achieved using the mouse.
Using the front panel buttons
The front panel buttons are adequate to operate the DVR, however they are not best suited to constant use. It is
easy to navigate through the display modes, basic settings and menus, but slower and less intuitive than using the
mouse.
Using the remote control
The remote control is similar in use to the front panel, however it supports more functions:
1
2
3
4
5
6
7
8
9
10
1. Record: Starts or stops manual recording.
2. Address: Displays the remote address.
3. Numbers: In menus, enters values. In the viewing screen, displays the
selected channel.
4. Play: Opens the playback screen
5. Function: Confirm the selection
6. Split: switches between single and 4 channel display
7. D-Pad: Navigates through the menus and switches between the
displayed channels. Return: Confirms the selection.
8. Esc: Exits the current menu
9. Shift: Offers alternatives in the menus
10. Playback controls.
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2 Getting Started
At first use, it is a good idea to set some basic parameters, which will enable you to use the DVR more easily and
ensure all systems work as they should. To achieve this, this chapter will explain the following:
Default login details, to enable you to use all functions of the DVR,
How to format the hard drive, to ensure it is clear and ready to record,
How to set the time and date on the DVR, to ensure your recordings are easy to find,
How to set the channel names, again to make the DVR easier to use,
How to set a password, and
How to use quickly access Record and Search functions.
To access the menu system, right-click anywhere on the screen
and choose the “Main Menu” option:
If you are not already logged in, a box will pop up to prompt you to enter your login details. Please note, as a default
parameter, users are automatically logged out of the menu after 10 minutes of inactivity, so you may have to log in
again even if you already entered your details a short time ago.
2.1 Login details
When prompted, enter your user name and password. If
you have not set these yet, please use the default
“admin” username.
NOTE
No password is set on the Admin account by
default, do not enter a password.
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2.2 Formatting the hard drive
It is important to format the hard drive before first use, to ensure it is clear of any data and ready to work with the
DVR. If the hard drive used is set to the wrong format, the DVR may not be able to record.
CAUTION
Formatting the HDD will erase all data saved on it, if you are not using a brand new HDD, please ensure
you have backed up any data you may want to keep.
In the main menu, select STORAGE, then HDD
MANAGEMENT
The HDD management screen shows all connected
hard drives.
Select the one to format (most likely the only one
there at this stage), and click Format
Click OK to confirm.
Once the format is completed, you will be prompted
to restart the DVR.
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2.3 Adjusting the time and date
It is important to adjust the time and date on your system, to ensure the recorded files are properly labelled.
In the main menu, select CONFIGURATION then
SYSTEM
The System screen allows you to adjust the system
time and date, and which format they are displayed
in.
Once the time has been adjusted, click Save.
You can then amend other settings as required, click
OK when done.
Other settings include how the DVR handles a full
hard drive, the length of each recorded file, and the
time after which the user will be logged out if
inactive. These are explained in more detail in
chapter 4.5.
2.4 Adjusting the channel names
It is a good idea to adjust the channel names, so you can easily tell which one you are reviewing, particularly if your
cameras are looking at similar areas.
In the main menu, select OUTPUT, then
DISPLAY
The display menu allows you to set display options.
Next to Channel Name, click Modify
Click in the name field to edit it using the virtual
keyboard, open this by clicking on the characters box
twice.
When done, click anywhere on the screen to close the
virtual keyboard, click OK, then OK again to exit the
display menu. The new channel name is displayed in
the bottom corner of the viewing screen.
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2.5 Setting a password
As stated, the default password for the “admin” account is blank, meaning there is no password. We advise you to
set a password on your DVR to protect your privacy, however this decision is up to you.
In the main menu, select SETUP, then ACCOUNT.
In the Account screen, select the account you want to
modify (in this case, the Admin account), then click
Modify Password.
Fill in the old password (in this case leave blank) and
new password fields, and confirm the new password.
Confirmation is required to prevent typing errors.
Once done, click OK.
Click OK when the confirmation message pops up.
If an error message pops up, either the confirmation
doesn’t match the new password, or the old password
is incorrect. This is most likely to a typing error, and
you need to re-enter the passwords.
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2.6 Menu shortcuts
From the main viewing screen, a right click anywhere on the screen opens the Quick Menu. This gives you a number
of shortcuts to access the main features quickly:
View 1 displays one channel in full screen, you can choose which channel via the
drop down menu.
View 4 displays all 4 channels
P/T/Z opens the Pan Tilt Zoom menu*
Colour Setting allows you to adjust each channel’s image to compensate for
lighting differences
Search opens up the playback interface (more details below)
Record allows you to quickly switch between recording modes on each channel
(more details below)
Alarm Output allows you to modify the external alarm settings**
Main Menu opens up the main menu.
*Compatible PTZ camera required
**Compatible models only
2.7 Recording Options
From the main viewing screen, right click to open the
quick menu, and select Record. This menu allows you
to switch between recording modes for each channel.
Schedule sets the DVR to record as per the schedule
defined in the main recording menu (see chapter
3.2.2)
Manual sets the DVR to record the selected channel,
irrespective of any other settings
Stop, as can be expected, stops any recording on the
selected channel.
All allows you to select all channels at once.
NOTE
If you want your DVR to start recording as quickly as possible, set all channels to manual recording
now. You will be able to amend these settings later, as required.
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2.8 Playback
From the main viewing screen, right click to open the
Quick menu and select Search. This will open the main
Search/Playback screen
To begin playback:
Choose the type of recording (Video/Picture)
Select the recording date via the calendar. The
days where a recording has occurred are
highlighted.
Select which channels to playback
The time track on the bottom part of the
screen displays all recordings for the chosen
day. Simply double click on the chosen time
and channel to start playback
You can also choose from a list of recordings,
by clicking the List button
You can backup the selected files by clicking
the Backup button:
Use the on-screen controls to navigate through the
video. Like a DVD player, you can use these to fast
forward, rewind, pause, etc.
The controls in the right hand corner allow you to play
the videos full screen, etc.
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3 Basic Use
This chapter covers the main functions DVRs are used for, i.e. recording, alarm, and remote viewing (from a PC or
mobile). Playback options are described in chapter 2.8.
3.1 Menu layout
The main menu has 6 options:
SEARCH: takes you to the playback screen
SETUP: to adjust system, recording, network, alarm and account settings, as well as how the system deals with
errors.
MAINTAIN: shows information about the DVR and its usage, such as how much space each recording is using up, a
log of all activity on the DVR, and options to default most settings and automatically update the system.
OUTPUT: to adjust output settings, from the display to any accessories you may use.
STORAGE: to manage the installed HDD(s) and backup USB drive(s)
SHUTDOWN: to shut down or restart the DVR, or to log out of the menu.
TIP
Look out for handy help texts displayed in the bottom field of the menu window, for a quick
explanation of the selected function.
3.2 Recording
This DVR offers a range of recording options to suit any user’s needs. These range from recording resolution and
quality, to recording schedule and conditions. To access these, select SETUP in the main menu, then RECORD.
NOTE
All options mentioned in this chapter cover one channel only, however the settings applied to that
channel are easily copied by selecting Copy and choosing which channel to copy the settings to. The
copy option is available on each screen.
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3.2.1 Recording settings
The Local Channel tab is used to define how the DVR records the footage, for each channel. These settings affect the
quality and size of the video, which also means how much time you will be able to record. As a rule of thumb, the
higher the video quality, the more space it needs on the hard drive.
Compression: Modern DVRs use H.264 compression, which simply put means the DVR only records changes
between each frame, as opposed to a whole new frame each time, to ensure the highest quality and
smallest file size.
Resolution is the recorded size of the picture, in pixels.
o D1 is almost the same resolution as a DVD, 704 x 576.
o CIF is ¼ of D1, similar to a low quality webcam.
Frame Rate represents how many frames the DVR records each second. The human eye sees 25fps as
smooth motion. 6fps should be good enough for most surveillance systems, and allows you to record a lot
more on the hard drive.
Bit rate control defines how the bit rate is worked out, it can be variable (a good compromise for recording
high quality video while saving space on the HDD) or constant (better for viewing on mobiles, which require
a steady stream of data)
Quality of the recorded video: this defines how well the DVR handles changes between frames.
Audio: tick to enable audio recording*
Bit rate is the maximum amount of data the DVR records per second. If the bit rate required for recording is
higher than the maximum bit rate selected, the picture quality will deteriorate slightly. If you suffer from
slightly blurry images, you may need to increase the maximum bit rate.
Snapshot allows you to adjust settings for snapshots.
Display Options: adjust recording display settings. Choose to display the channel name and/or number, the
date and time, and if parts of the video need to be covered.
*Requires audio capable camera or self-powered microphone
NOTE
The Minor Stream settings apply to the video sent to remote viewing platforms, like mobiles. These
require lower quality settings to ensure the video can be streamed.
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3.2.2 Schedule
In the Record Plan tab, you can define a recording schedule for each channel. For example, you may choose to
record only during office hours.
Choose which channel you wish to schedule and how
long to prerecord (for event triggers only).
To plan the recordings for each day, click Set next to
the chosen day.
Define up to 6 time periods by entering the start and
finish times for each one, and select the type of
recording applicable for this period (see chapters 3.2.3
and 3.2.4 for details on these recording types).
Select any days these recording periods must apply to.
When done, click OK.
Repeat this process for any days where the recording
periods are different.
3.2.3 Recording capacity
As mentioned in chapter 3.2.1, recording settings affect the amount of time which can be recorded on a given hard
drive. Please refer to the table below for the available recording time, in days, based on normal settings:
Number of Cameras
1
2
3
4
5
6
7
8
HDD
Capacity
500GB
100
50
33
25
20
17
14
13
1TB
200
100
66
50
40
33
29
25
2TB
400
200
132
100
80
67
57
50
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3.3 Alarm Modes
In the main menu, select SETUP, then ALARM.
3.3.1 Local Alarm
You can enable the DVR to be triggered by an external alarm, or vice versa. Please confirm the required settings with
your alarm supplier.
3.3.2 Mobile Alarm
Enables any DVR alarm to be relayed to your mobile phone, via the DVR’s app. This is enabled by default.
3.3.3 Motion Detection
The Detect tab covers 3 types of alarm, available on each channel:
Motion detection to trigger an action when the DVR sees movement on any chosen channel
Video loss to trigger a warning when the DVR loses the video feed from a camera
Camera masking to trigger a warning when a camera is covered.
NOTE
Actions and warnings apply to each on these types of alarm, so only the Motion Detection type is
covered below.
Tick to enable Motion Detection
Select the sensitivity. Choose a low sensitivity if the
image recorded is likely to move a little, for example if
there are trees in the background.
Select the time to apply between triggers, to ensure
the same event does not trigger several alarms.
Click Set Area to select the area of the picture where
the motion detection will be active
Select the area (red=active, clear=inactive), right click
once done
Click Process to set the active period, actions and
warnings the alarm will trigger.
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Period defines when the alarm will be active. You can
set up to 6 active periods for each day of the week.
Click Set next to the chosen day.
Enter the start and finish times for each period, then
tick the period to confirm.
If this activity period apply to other days, tick these
below.
Click OK when done.
Action defines what the DVR will do when the alarm is
triggered, tick any you wish to apply. The options are:
Record any channel. Click Select to choose
which channel to record and how long for.
PTZ Activation. Click Select to choose which
PTZ cameras are activated and what you need
them to do*.
Tour. Chosen channels will be displayed in
turn on the main viewing screen. Click Select
to choose the relevant channels.
Snapshot. Click Select to choose which
channels to take a snapshot from.
*Requires compatible PTZ camera
Process defines how the DVR will warn you about the
relevant alarm, tick any you wish to apply. The options
are:
Alarm Out. Triggers the external alarm (if
fitted). Refer to your alarm manufacturer for
more info.
Display Message. Displays a message on the
main viewing screen.
Send Email. Sends an email to a specified
email account (See chapter 4.3.2 for more
details)
Select Pushed to Mobile if you want the
alarm to be relayed to your mobile device.
Sound Buzzer. Sounds an audible warning in
the DVR.
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22
3.4 Access your DVR remotely via a computer or mobile
This DVR can easily and securely be accessed remotely from any computer connected to the internet, or a
compatible mobile phone. To achieve this, it is necessary to connect the DVR to your home network, and ensure it is
correctly setup.
3.4.1 Network and P2P settings
To ensure the system is setup properly, you need to find your router’s local IP address, and apply it to the DVR. You
then need to test the connection to the cloud based P2P service. The details required should already be present by
default, however may not match in some cases, so it is necessary to check them first. This should only take a few
minutes.
3.4.1.1 Find your router’s local IP address
The quickest way to do this is to run a program called IP Config on your computer. This is built in to Microsoft
Windows as standard.
The method used to run IP Config differs according to your operating system:
Windows XP
Click “Start”, then “Run...” to display the “Run” dialog
box.
In the “Run” dialog box type cmd and click OK.
A command prompt will open. Type ipconfig /all and
press Enter.
Find the value for “Default Gateway”, this is your
router’s local IP address.
For example, it could be “192.168.1.1”.
You can now close the command prompt window.
Type exit and press Enter, or click the cross at the top
right of the window.
storageoptions.com/support 23
Windows Vista / Windows 7
Click “Start”, then in the “Search programs and files”
box, type cmd and press Enter.
A command prompt will open. Type ipconfig /all and
press Enter.
Find the value for “Default Gateway”, this is your
router’s local IP address.
For example, it could be “192.168.1.1”.
You can now close the command prompt window.
Type exit and press Enter, or click the cross at the top
right of the window.
Windows 8
Press the “Start” button on your keyboard, or hover
your mouse pointer at the bottom left corner of the
screen and click the tile to open the “Start” screen.
Type cmd to search for the Command Prompt. It will
be displayed in the Apps list at the top left of the
screen. Press Enter or click the icon to open the
program.
You will be returned to the Windows desktop and the
command prompt window will open. To display
network information, type ipconfig /all and press
Enter.
Find the value for “Default Gateway”, this is your
router’s local IP address.
For example, it could be “192.168.1.1”.
You can now close the command prompt window.
Type exit and press Enter, or click the cross at the top
right of the window.
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24
3.4.1.2 Apply these settings to the DVR
From the main menu, select SETUP, then NETWORK.
Ensure the Gateway and Alternate DNS Server fields
are filled in with your router’s local IP address.
Other settings on this screen are only relevant to
advanced users, and should be left as default. If these
are changed, it may affect your DVR’s connection to
the network.
NOTE
Please ensure DHCP is left unticked. If it is
selected, the IP address will be
automatically assigned as required, and
remote connection will be delayed as the
server will need to “find” the DVR again.
3.4.1.3 P2P Cloud setup
From the NETWORK menu, select the P2P tab.
This displays your DVR cloud service options. Ensure
Enable is set to OPEN, and Status shows Online. If it
doesn’t, click Ping for the system to check the status.
NOTE
If the system does not show Online after
the check, please check the DVR is
properly connected to the network.
Note your device’s ID and password. The device ID is
unique to your DVR and cannot be changed, however
you can set a new password if desired.
3.4.2 Access the DVR from a computer using a browser
In Internet Explorer, go to www.vssweb.net. Your browser may prompt you to install an ActiveX control, please
allow this.
If a security warning box pops up, the ActiveX control
cannot be downloaded due to Internet Explorer’s
normal security settings.
storageoptions.com/support 25
To resolve this, please add www.vssweb.net to
Internet Explorer’s trusted websites. These are
approved websites and benefit from lower security
settings.
In your browser, click Tools, then Internet Options.
In the Security tab, select the Trusted sites icon, then
click Sites.
Enter www.vssweb.net in the box then click Add,
then Close and OK to close the Tools menu.
Select Device Login, then enter your DVR’s ID number
and password and click Login.
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26
The main viewing window can display up to 36 channels simultaneously.
The Channel menu, on the left, shows what channels
are available. Click on the selected channel name to
display it in the highlighted window, or click Open All
to display all available channels at once.
The channel is marked as active when the icon next to
the name is yellow:
The PTZ menu, on the right, allows you to control any
Pan/Tilt/Zoom camera connected to the DVR.
storageoptions.com/support 27
Choose how many windows to display using the
Window menu at the bottom:
The Settings menu in the bottom right corner allows
you to adjust display settings for each channel, and to
set the location of recordings and snapshots on your
computer:
The Functions menu offers several options, applicable
to each channel separately:
Each function is toggled on or off by clicking the
corresponding icon. The icon turns green when
toggled.
Digital Zoom: zoom in to a chosen area in the video
Full Screen: switch the current channel to full screen
display
Record the current channel directly to your computer
Snapshot of the current channel, saved directly to
your computer.
Audio: toggle audio on/off*
Close: stops playback on the current channel.
*Requires audio compatible camera or self-powered microphone
The main menu, at the top, allows you to change the DVR’s settings, play recorded files, and adjust cloud alarm
settings.
The CONFIG menu is very similar to the DVR’s menu.
It is presented differently but you can adjust all
settings in the same way.
Homeguard DVR Instruction Manual
28
The SEARCH menu allows you to play files recorded
on the DVR.
Select the type of recording, start and finish times and
channel you wish to search, then click Search.
Double click on the selected recording to start
playback in the selected window.
In Playback mode, the controls below appear at the
under the main screen when the playback window is
selected. These can be used to navigate through the
video like a DVD player.
The ALARM menu is used to adjust alarm warning
settings applicable to the cloud viewing platform.
These are the alarms triggered by the DVR, which you
can choose to be notified of when connected to your
device.
Choose the type of Event for which you wish to be
notified.
Tick Monitor Alarm to activate the warnings.
Choose Video Pop-up for the channel to be displayed
automatically in a free window.
Choose Prompt for the alarm menu to pop up when
the alarm is triggered.
You can also choose to assign a sound to the alarm
warning. To do so, click on the arrow to browse you
files and choose a sound file, the tick Sound Pop-up.
The window also displays a log of all alarms recorded.
ABOUT displays details about the cloud software.
LOGOUT exits the current session and takes you back
to the login screen.
storageoptions.com/support 29
3.4.3 Access the DVR on your mobile
To view your DVR on your tablet or smartphone, please install the IMSEye app (available to download from your
mobile device’s app store, also available on the software CD included for direct installation). With this you can view
the live feed, review recorded footage, and record videos and snapshots directly to your mobile device.
This chapter explains how to setup your system, and offers an overview of the app’s functions.
3.4.3.1 Add the DVR to the app
Select Device List, then + to add a new device.
Choose a name for your CCTV system (this name will
be displayed when selecting which device to view).
Set the Connection type to P2P
Tap the QR Code icon, then scan the code found in
the DVR menu (see chapter 3.4.1.3). This will fill in all
the required fields with your DVR’s ID and password.
Click OK to validate.
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30
3.4.3.2 Live viewing
From the Device List, select your DVR, then the
channel you wish to display.
The app will now connect to your DVR, via the cloud.
The connection may take a moment, please be
patient.
Once connected, double tap the desired viewing
screen to display the channel in full screen. You can
display up to 4 channels simultaneously.
You will notice a slight delay in the video, this is
dependent on the quality of the network you are
connected to.
Please adjust the Minor Stream settings (chapter
3.2.1) to alter the video quality.
storageoptions.com/support 31
3.4.3.3 App Functions
From the main viewing screen, the following options are available:
Start or Stop playback
Snapshot: take a snapshot of the selected screen.
This will be saved in your pictures or images folder.
Record: record the current channel as a video file
on your device.
Alarm: If an alarm is activated on your DVR, it will
be relayed to your phone. The Alarm icon will light up,
and an alarm sound will be played. You can amend
this in the Settings menu.
From the main menu, the following options are
available:
Saved Photos: review the snapshots obtained from
the app
Local Video: review the video files recorded from the
app
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32
4 Advanced Functions
This chapter will explain the other functions offered by the DVR.
NOTE
Functions covered in the previous chapters are not included.
4.1 Configuration
4.1.1 System
This menu allows you to alter how the date and time
are displayed, as well as the menu’s language.
You can choose to apply automatic Daylight Saving
Time to the DVR, To do so, tick DST, and click Set to
enter the start and finish date.
Select how you want the DVR to handle a Full HDD.
You can choose to Overwrite the oldest files, or Stop
recording.
Choose the Pack Duration, that’s the length of each
video file.
You can change the DVR’s number, however this is
only useful if you have several DVRs.
Choose the Video Standard to match your monitor of
TV.
Select the amount of time after which the user will be
logged out of the menu system if inactive.
storageoptions.com/support 33
4.1.2 Network
4.1.2.1 Advanced settings, including Email
It is possible to set the DVR to send an email to a designated address when events (such as motion detection or
alarm) are triggered.
On the Email line, click Setting.
Enter your email details as required. The SMTP port
number and SSL settings can be found on your email
provider’s website. For example, Gmail and Yahoo
both use port 465 and require SSL to be activated.
Once done, click Test.
A message box will pop up to confirm if the test was
successful, if so an email will have arrived in your
inbox, please ensure this isn’t directed to the spam
folder
This section also contains more advanced settings for specific applications, however these are relevant only to
advanced users:
PPPOE allows you to connect the DVR directly to a modem.
3G settings allow you to connect the DVR to a 3G network. A 3G dongle is required for this function.
DDNS settings are used to connect remotely to your DVR if required. This is not required with this model thanks to
the cloud system.
NTP settings automatically adjust the time and date on all systems connected to your network.
IP Filter allows you to select which computers can connect remotely to the DVR.
Multicast contains details about the various ports used by the DVR.
FTP settings are used to upload files to an FTP server.
Homeguard DVR Instruction Manual
34
Alarm server settings are used to connect the DVR to an external alarm system.
Push settings are used to relay alarm messages to a mobile device
Auto Register settings allow connection to the DVR from another platform, and are not used on this model.
4.1.2.2 Network Status
The Network Status tab display the current IP details
applicable to DHCP and PPPOE modes. These are
relevant to advanced users only.
4.1.3 Account
The account menu allows you to add or delete users,
adjust user permissions and change passwords. You
can also set user groups to quickly set permissions to
a number of individual users.
4.1.4 System Errors
The System Errors menu allows you to amend warning
settings for various events. In all cases, click Process
to define the type of warning the system will give you.
You can choose to trigger an external alarm, display a
message on screen, send an email, and, for Network
Disconnection, start recording any channel.
No HDD: the system will warn you if no hard drive is
installed.
HDD full: the system will warn you if the hard drive is
nearing full capacity. You can choose how early this
warning is given by changing the Free value.
Network disconnection: receive a warning if the DVR
gets disconnected from the network.
IP Conflict: Indicates another device on your network
has been allocated the same IP address as your DVR.
Please amend the DVR’s IP address in Network
Settings.
HDD Error: Indicates a problem with the hard drive.
storageoptions.com/support 35
4.2 Maintain
The MAINTAIN menu has six options:
LOG: displays a log of all activity on the DVR. You can
search for a particular event, or clear the list.
VERSION: displays information about the DVR’s
software. You can also upgrade the software via a USB
flash drive if an update is released.
DEFAULT: Select which settings you want to reset to
their default values.
BPS: shows the space used on the hard drive by each
channel, in real time. Use this to get an understanding
of how different recording settings affect the space
required.
AUTO MAINTAIN: offers the option to automatically
reboot the system at a chosen time during the week,
doing this allows the system to check itself for
potential faults.
ONLINE USERS: displays devices connected to the DVR
remotely, and allows you to block or disconnect those
users.
4.3 Output
The Output menu controls all signals being sent from
the DVR:
P/T/Z: Amend the settings relevant to the control of
Pan Tilt Zoom cameras. Refer to the camera’s manual
to confirm which values are required.
RS232: Amend the settings relevant to devices
controlled via the RS232 port (for advanced users
only)
ALARM OUTPUT: Confirm the active period for an
external alarm system.
DISPLAY: Amend the TV or Monitor display settings
(see below)
Homeguard DVR Instruction Manual
36
4.3.1 Display settings
Graphic User Interface
Adjust the transparency of the menu, change the
channel names, and choose to display the time and
date and channel name in the viewing window.
Output Configuration
Amend the screen resolution to suit your TV or
Monitor.
If using a TV, you can adjust the picture margins to
ensure the display fits your TV perfectly.
You can also change image settings for either monitor
or TV separately, to ensure the image is displayed in
the best possible conditions.
Tour Configuration
Enable the Tour function, to display each channel in
turn on the main viewing window.
Adjust the interval between channels, which channels
you wish to display and the tour mode selected for
motion and external alarm triggers
storageoptions.com/support 37
4.4 Storage
4.4.1 Hard Drive management
The HDD Management menu allows you to format the hard drive or amend hard drive settings. This is only relevant
if several drives installed or several partitions created. You can choose to set these as Read/Write, Read only or
Redundant.
The menu also displays the hard drive status information, and lists the total period of time recorded.
4.4.2 Backup
Recordings made on the DVR can be transferred from the internal HDD to a USB flash drive or external hard drive,
for backup.
Connect a USB flash drive or external hard drive to a free USB port.
Select the drive you wish to backup files to, then click
Backup.
If your USB drive does not appear in the list, click
Detect.
You can choose to Erase all data on the USB drive if
necessary.
Click Stop before removing the USB drive, to ensure it
is safe to disconnect.
Search for the files you wish to back up by selecting
the type of recording, the channel, and by entering
the start and finish times, then click Add.
Tick AVI to ensure the files are backed up in an easy to
read video format.
Click Start to begin the backup.
Homeguard DVR Instruction Manual
38
Please do not disconnect the USB drive while the
backup is in progress.
A message will pop up when the backup is completed,
you can now exit the menu and remove the USB drive.
Remember to Stop any activity before disconnecting.
4.5 Shutdown
The SHUTDOWN menu allows you to log out of the
menu system, and restart or shut down the DVR. If
you are shutting down, please wait for the shut down
message to disappear off the screen before
unplugging the power supply. This is to ensure the
HDD is properly stopped and no data is corrupted.
storageoptions.com/support 39
5 Appendix
5.1 Troubleshooting
If a solution to your problem is not listed below, please contact our technical support team.
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
System is not receiving power, or
is not powering up.
Cable from power adapter is loose or
unplugged.
Confirm that all cables are connected correctly.
Confirm that the power adapter is securely connected to the
back of the unit.
Cables are connected but system is not
receiving sufficient power.
Confirm the system is powered on (LED indicators on front
panel should be on)
If the DVR is connected through a power bar or surge protector,
try bypassing it and connecting power directly from the mains
socket to the DVR.
Confirm that there is power at the outlet.
Remote control is not detected by
the system.
Batteries in the remote control are
drained.
Install 2x fresh AAA 1.5V alkaline batteries in the remote
control. Ensure correct orientation.
There are no batteries in the remote
control.
HDD is full and the unit is no
longer recording
Overwrite mode is not enabled.
Check configuration in Main Menu System General.
Mouse not detected by the
system.
Mouse cable not firmly connected to
the system.
Firmly connect the mouse cable to the USB port on the rear
panel of the DVR.
Mouse is not connected to the system.
System needs to be reset.
Power off the system (disconnect power cable). Firmly connect
a USB mouse to the USB port on the rear panel of the DVR.
Reconnect the power cable to the DC 12V port.
There is no picture on selected
channels / camera picture is not
being displayed.
Camera cables are loose or have been
disconnected.
Check the camera video cable and connections.
Disconnect and reconnect the cable at both the system and
camera ends.
Reconnect the camera to another channel or use another cable.
A “whirring” noise is coming from
the system.
Fan is active.
This is normal – the exhaust fan is working.
The system beeps at start up.
This is normal.
The system beeps during motion
detection.
Motion detection is enabled and the
alarm buzzer is activated.
Check configuration in Main Menu Setup Alarm.
Homeguard DVR Instruction Manual
40
5.2 Technical specifications
Homeguard DVR
Video Compression:
H.264
Audio Compression:
G.771A
Video Input:
4/8 channel (BNC)
Video Output:
1 channel (BNC), VGA, HDMI
Audio Input:
4 channel (RCA)
Audio Output:
1 channel (RCA)
Resolution:
PAL: CIF 352 x 288, D1 704 x 576
NTSC: CIF 352 x 240, D1 704 x 480
Video Frame Rate:
PAL: 25fps
NTSC: 30fps
VGA Interface:
1 channel (D-Sub)
VGA Resolution Support:
1024 x 768, 1280 x 1024, 1280 x 720, 1440 x 900, 1920 x 1080
HDMI Resolution Support:
1024 x 768, 1280 x 1024, 1280 x 720, 1440 x 900, 1920 x 1080
Network:
Ethernet (10/100Mbps)
Monitoring Methods:
Internet, mobile phone, e-mail
Control:
Mouse, remote control, DVR front panel
Backup:
USB and Network
HDD:
1 bay, up to 2TB
Security Feature:
Password protection, multiple user accounts
Power Supply:
DC 12V input
Operating Temperature:
-10 to 55
o
C approx
Humidity:
10% to 90%
Device Dimensions:
320 x 215 x 45mm (W x D x H)
Weight:
TBC
storageoptions.com/support 41
5.3 Warranty and Technical support
If you are experiencing difficulties with your product, or have questions which are not answered in this instruction
manual, our dedicated support site offers a wide range of clearly written FAQs, manuals and user guides which are
designed to help you get the most from your purchase.
Visit our dedicated support site at storageoptions.com/support for FAQs, manuals and user guides
If you are unable to find an answer online, still experiencing issues or suspect your product to be faulty, our UK
based customer service team is available to offer full support, and can be contacted via the support pages of our
website.
Submit a service request online if you cannot find an answer to your problem
A member of our UK based support team will review your case and offer the highest level of advice and
support
Please contact us directly through our support site if you have any queries or concerns.
Homeguard DVR Instruction Manual
42
6 Notes
storageoptions.com/support 43
Quick mobile access guide
Once the DVR has been installed, you can view the video feeds remotely on your mobile by performing the steps
below:
6.1 On the DVR
From the main menu, select SETUP then NETWORK,
then open the P2P Tab.
6.2 On your mobile
Download the IMSeye app
In Device List, select Add Device
Select P2P as the connection type, then tap the QR Code icon and scan
the code found on the DVR’s menu. This will fill in the required fields
automatically.
Select the Number of channels you DVR supports.
Select OK
From the device list, you can now select your DVR and which channel to
view.
NOTE
This method is based on the general default settings which apply to the majority of routers on the
market today. If this method is unsuccessful, please refer chapter 3.4.1.3 for more information.
Homeguard DVR Instruction Manual
44
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