17
• Select Options and unfreeze the tag.
• If the User Tag is in Unfreeze state, this User Tag is not dened in the system.
• You may re-dene the tag in the system.
You forgot your Master Code
• Use your Master Tag to activate the system.
• Enter the Maintenance Menu.
• Change the Master Code.
An employee lost a User Tag
• Enter the Maintenance Mode by using the Master Tag.
• Access the User List.
• Delete the lost user Tag from the authorization database.
You cannot add a new user
• Check the User List in Maintenance Mode, to make sure you did not exceed the limit of 30 users.
• If the database is less than 30 users see above.
You are unable to add a new object to the Objects List
• Make sure a tie-wrap is properly attached to the Object Tracking Device.
• Make sure you did not exceed the limit of 50 Objects.
• If the Object Tracking Device is older than 2 years – its battery may have depleted. See below.
• In any other case, contact the Stanley Support Center.
You connected an Object Tracking Device to a tool with a tie-wrap but the system indicates the tie-wrap is
not connected to the device
• Make sure you have used a Stanley Guard tie wrap that contains a conductive strip which allows the device
to operate.
• Make sure you connected the tie-wrap properly according to the instructions.
• If the problem persists, contact the Stanley Service Center.
You cannot enter Armed Mode
• Make sure that the Main unit is connected to the designated bracket.
• Make sure the bracket presses on the Tamper Switch at the back of the main unit.
• If the problem remains, contact the Stanley Service Center.
The system states that an object is missing although the object is actually present
• Enter the Settings Menu and select Location.
• Make sure the correct location is selected.
• Move object close to the unit and check status report.
The system alerts a tie-wrap has been cut although it is present and uncut.
Check the tie-wrap is correctly attached as dened in the User Manual.
Replace the tie-wrap and re-check the connection.
If the problem persists, contact the Stanley Service Center.
You have lost your charging power supply adaptor; can you use a different power supply?
• No, it is forbidden to use a different kind of adaptor which may cause damage to the battery inside and to
the main system unit.
• Contact the Stanley Support Center in order to purchase a new adaptor.
The system alerts on Low Battery of the Object Tracking Device.
• This is expected after 2 years. The battery is not replaceable. A new Object Tracking Device needs to
be purchased.
By selecting Restore Factory Setting, can you still get LOG data?
• No, all data of the system will be deleted (including user authorization list and objects data) after selecting
Restore Factory Setting. It is highly recommended to download all necessary data to your PC before
performing a System Restore.
You are unable to connect the main unit to your computer
• Make sure your Master Tag is inserted into the main unit.
• Make sure the USB cable is connected properly to your computer.
• Make sure the Stanley Guard software is installed on your computer.
• If the problem persists, contact the Stanley Service Center.
