XE500 Elliptical
Maintenance:
1. Wipe down all areas in the sweat path with a damp cloth after each workout.
2. If a squeak, thump, clicking or rough feeling develops the main cause is most likely one of two
reasons:
i. The hardware was not sufficiently tightened during assembly. All bolts that were
installed during assembly need to be tightened as much as possible. It may be
necessary to use a larger wrench than the one provided if you cannot tighten the
bolts sufficiently. I cannot stress this point enough; 90% of calls to the service
department for noise issues can be traced to loose hardware or the rear rails being
dirty.
ii. Dirt build-up on the rear rails and polyurethane wheels are also a source of noise.
Noise from build-up on the rails can cause a thumping sound that you would swear
is coming from inside the main body of the machine because noise travels, and is
amplified, in the tubing of the frame. Clean the rails and wheels with a lint free cloth
and rubbing alcohol. Stubborn build-up can be removed with your thumbnail or a
non-metallic scraper, like the back edge of a plastic knife. After cleaning, apply a
small amount of lubricant on the rails with your fingers or a lint free cloth. You only
need a thin coat of lubrication, wipe off any excess.
3. If squeaks or other noises persist, check that the unit is properly leveled. There are 4 leveling
pads on the bottom of the rear rails, use a 14mm wrench (or adjustable wrench) to adjust the
levelers.
Maintenance Menu in console software:
The console has built in maintenance/diagnostic software. The software will allow you to change
the console settings from English to Metric and turn off the beeping of the speaker when a key is
pressed for example. To enter the Maintenance menu (may be called Engineering mode,
depending on version) press and hold down the Start, Stop and Enter keys. Keep holding the keys
down for about 5 seconds and the message window will display ALTXXXX Engineering mode.
Press the enter button to access the menu below:
a. Key test (will allow you to test all the keys to make sure they are functioning)
b. Display test (tests all the display functions)
c. Functions (Press enter to access settings)
i. Sleep mode (Turn on to have the console power down automatically after
20 minutes of inactivity)
ii. Pause Mode (Turn on allow 5 minutes of pause, turn off to have the
console pause indefinitely)
iii. ODO reset (reset the odometer)
iv. Units (Set to English or Metric display readings)
v. Beep (Turn on or off the beep when a key is pressed)
vi. Motor test (Press enter to run the workload motor up and down in a
continuous loop. Display shows level setting and position sensor reading.
Press stop to end test.)
vii. Safety (On = workload set to level 20 on power-up)
d. Security (Allows you to lock the keypad so no unauthorized use is allowed.
When the security lock is on, press the Start and Enter key together to unlock)
Calibration: If the console shows an error for the incline/ramp, re-calibrating the system may
resolve the problem. Press and hold the Start & work level UP keys for 5 seconds. The message
window will show Calibration; press enter. The calibration process is automatic and the system
will restart when finished.
