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July 2008 Edition
1725-36165-001
Version B
SpectraLink 8020/8030 Wireless Telephone
User Guide
with Session Initiation Protocol (SIP)
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP
2 1725-36165-001_B.doc
Trademark Information
Polycom® and the logo designs
SpectraLink®
LinkPlus
Link
NetLink
SVP
Are trademarks and registered trademarks of
Polycom, Inc. in the United States of America
and various countries. All other trademarks
used herein are the property of their respective
owners.
Patent Information
The accompanying product is protected by one
or more US and foreign patents and/or pending
patent applications held by Polycom, Inc.
Copyright Notice
Copyright © 2008 Polycom, Inc.
All rights reserved under the International and
pan-American copyright Conventions.
No part of this manual, or the software
described herein, may be reproduced or
transmitted in any form or by any means, or
translated into another language or format, in
whole or in part, without the express written
permission of Polycom, Inc.
Do not remove (or allow any third party to
remove) any product identification, copyright or
other notices.
Every effort has been made to ensure that the
information in this document is accurate.
Polycom, Inc. is not responsible for printing or
clerical errors. Information in this document is
subject to change without notice and does not
represent a commitment on the part of Polycom,
Inc.
Notice
Polycom, Inc. has prepared this document for
use by Polycom personnel and customers. The
drawings and specifications contained herein
are the property of Polycom and shall be neither
reproduced in whole or in part without the prior
written approval of Polycom, nor be implied to
grant any license to make, use, or sell equipment
manufactured in accordance herewith.
Polycom reserves the right to make changes in
specifications and other information contained
in this document without prior notice, and the
reader should in all cases consult Polycom to
determine whether any such changes have been
made.
No representation or other affirmation of fact
contained in this document including but not
limited to statements regarding capacity,
response-time performance, suitability for use,
or performance of products described herein
shall be deemed to be a warranty by Polycom
for any purpose, or give rise to any liability of
Polycom whatsoever.
Contact Information
Please contact your Polycom Authorized
Reseller for assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588
http://www.polycom.com
1725-36165-001_B.doc 3
About this Guide
Thank you for choosing the SpectraLink 8020/8030 Wireless
Telephones with Session Initiation Protocol (SIP)
1
. These handsets
provide business telephony features and functions such as multiple
call appearances, call hold, transfer, and conference over your Local
Area Network. Your handset can call other telephone numbers and
extensions within your facility as well as any external telephone
number. Your handset will only work within your facility when it is
in contact with the LAN. It will not work beyond the coverage area of
the wireless LAN. Contact your system administrator if you have
questions about your facility’s boundaries.
In this User Guide, you will find everything you need to quickly use
your new handset. If you have questions about features and functions
customized for your facility, contact your system administrator.
Please read the Safety section in this guide before you set up and use
the SpectraLink 8020/8030 Wireless Telephone.
Polycom Model Numbers
This document covers the following registered model numbers:
802X (SpectraLink 8020 Wireless Telephone)
803X (SpectraLink 8030 Wireless Telephone)
PBP0850 (Standard Battery Pack)
PBP1300 (Extended Battery Pack)
PBP1850 (Ultra-Extended Battery Pack)
PCS1850 (Desktop Charger)
PCD1850 (Dual Charger)
PCQ1850 (Quad Charger)
1
SIP is a Voice over IP (VoIP) signaling protocol used by the SpectraLink 8020/8030 Wireless
Telephones to send and receive telephone calls over the computer system installed in your
facility. Calls are routed and managed by a SIP “call server”, sometimes referred to as the PBX.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP
4 1725-36165-001_B.doc
Related Documents
SpectraLink 8020/8030 Wireless Telephone Administration Guide for SIP
(1725-36038-001)
SpectraLink 8020/8030 Regulatory Information
(1725-36084-001)
Available at
http://www.polycom.com/usa/en/support/voice/wi-
fi/spectralink_8030_wireless.html
Customer Support
Please contact your facility’s Network Administrator for support.
You may also access the Polycom Knowledge Base at
http://www.polycom.com/usa/en/
support/voice/voice.html
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label
This typeface indicates a key, label, or button on SpectraLink
hardware.
1725-36165-001_B.doc 5
Contents
0 About this Guide ......................................................................3
Polycom Model Numbers..................................................................3
Related Documents.............................................................................4
Customer Support...............................................................................4
Icons and Conventions.......................................................................4
1 Getting Started with your SpectraLink 8020/8030 Wireless
Telephone ................................................................................9
Overview..............................................................................................9
Battery Packs......................................................................................10
Features of your SpectraLink 8020/8030 Wireless Telephone ...12
The Handset Display ........................................................................14
System Icons ................................................................................15
Call Status Icons ..........................................................................15
Softkeys.........................................................................................17
NavOK Functions .......................................................................18
Menus ...........................................................................................18
Handset Modes .................................................................................21
Accessories.........................................................................................23
Carrying Options ........................................................................23
Headsets .......................................................................................23
2 Customizing your SpectraLink 8030/8030 Wireless Telephone 25
Config Menu ......................................................................................25
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP
6 1725-36165-001_B.doc
Lock Keys ...........................................................................................28
User Profiles.......................................................................................28
Phone Settings ...................................................................................31
Keypad Autolock ........................................................................31
Display Contrast..........................................................................31
Use Hearing Aid..........................................................................31
Startup Song Play/Inhibit .........................................................31
Predial...........................................................................................31
Push-to-Talk.......................................................................................32
Default Channel ..........................................................................32
Subscribed Channels ..................................................................32
PTT Audio Volume.....................................................................32
PTT Tone Volume .......................................................................32
System Info.........................................................................................33
Phone IP Address........................................................................33
Alias IP Address..........................................................................33
SVP IP Address ...........................................................................33
OAI IP Address ...........................................................................33
Firmware Version .......................................................................33
3 Using the Basic Features of your SpectraLink 8020/8030
Wireless Telephone.................................................................35
Turn the Handset On..................................................................36
Turn the Handset Off .................................................................36
Lock the Keypad .........................................................................36
Unlock the Keypad .....................................................................36
Place a Call ...................................................................................36
Answer or Reject a Call ..............................................................37
Place a Call on Hold ...................................................................38
Answer a Second Call.................................................................39
Contents
1725-36165-001_B.doc 7
Resume a Call on Hold from Standby .....................................39
Navigate among Call Tabs.........................................................39
Forward Calls ..............................................................................40
Clear Forwarding on a Line.......................................................40
Do Not Disturb (reject all incoming calls) ...............................40
Clear Do Not Disturb .................................................................41
Redial the Last Number you Dialed.........................................41
Silence the Ringing .....................................................................41
Change the Ring Volume...........................................................41
Adjust the Speaker Volume.......................................................41
Adjust the Headset Volume ......................................................42
Mute/Unmute a Call..................................................................42
End a Call .....................................................................................42
Change the Profile.......................................................................42
Open the Config Menu...............................................................42
Turn on the Backlight .................................................................42
4 Using the Advanced Features of your SpectraLink 8020/8030
Wireless Telephone.................................................................43
Place a Second Call .....................................................................43
Place a Call on a Different Line.................................................44
Place a Call from Favorites Menu.............................................44
Answer a Call on a Second Line ...............................................44
Transfer a Call (blind) ................................................................45
Transfer a Call (consulted).........................................................45
Transfer an Active Call to a Call on Hold ...............................46
Listen to Voicemail .....................................................................46
Activate Installed Custom Applications..................................46
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP
8 1725-36165-001_B.doc
5 Using the Push-to-Talk Features of your SpectraLink 8030
Wireless Telephone.................................................................47
Make a PTT Call ..........................................................................48
Respond to a PTT Call................................................................48
End a Wait Period .......................................................................48
Select a Different PTT Channel .................................................48
End One PTT Call and Start another on a Different
Channel.........................................................................................48
Receive a PTT Call while on a Telephone Call .......................48
Transmit on the Priority Channel.............................................49
End a PTT Call.............................................................................49
Change the PTT Volume............................................................49
Answer a Telephone Call during a PTT Transmission .........49
Start a Telephone Call during a PTT Transmission ...............49
Turn off PTT.................................................................................49
Subscribe to additional PTT channels......................................49
6 Charger Options.....................................................................51
Charger Models.................................................................................51
Charging Status Indicators ..............................................................52
Single Charger ...................................................................................53
Dual Charger .....................................................................................54
Quad Charger ....................................................................................55
7 Cleaning and Drying the Handset............................................57
8 Safety Information..................................................................59
9 Index .....................................................................................65
1725-36165-001_B.doc 9
Getting Started with your
SpectraLink 8020/8030
Wireless Telephone
Overview
The SpectraLink 8020/8030 Wireless Telephone is a mobile handset
that uses a call server (sometimes referred to as the PBX) and the
Local Area Network (LAN) to connect to other telephones at your
workplace and on the public telephone system. The handset gives you
the freedom to roam throughout the workplace while providing all
the features and functionality of a SIP desk phone.
The handsets will only work when they are within range of the
wireless access points at your facility; they are not cellular or satellite
phones.
Install and charge the Battery Pack before using the SpectraLink
8020/8030 Wireless Telephone. See the Battery Packs section
below and Chapter 5 Charger Options.
1
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP
10 1725-36165-001_B.doc
Battery Packs
Three battery pack models are available: Standard, Extended, and
Ultra-Extended. The Standard Nickel Metal Hydride (NiMH)
rechargeable handset Battery Pack gives you approximately four
hours of talk time or 80 hours of stand-by time. Stand-by time is when
the handset is turned on, but not in an active call.
Type Talk Time Standby Time Charging Time
Standard
4 hours 80 hours 2 hours
Extended
6 hours 120 hours 3 hours
Ultra-Extended
8 hours 160 hours 4 hours
The type of Battery Pack is printed on the label. Remove the
Battery Pack and view the label to determine the type of Battery
Pack you have been issued.
Use only Battery Pack models BPL100, -200 and -300 in the
SpectraLink 8020/8030 Wireless Telephones.
Indications of low battery
The handset will need to have its Battery Pack recharged periodically.
The Battery Pack icon on the handset display’s status row indicates
the amount of charge remaining. Additionally the handset will sound
warning tones and display the
Battery Low message when there are
fewer than two minutes of talk time remaining.
A melody will play when the handset is powered on for the first time
after being fully charged, unless this feature has been disabled. Each
Battery Pack type has a different melody. See your system
administrator if you have questions about the type of Battery Pack
you have been issued.
When the handset is in Standby mode, the message
Battery Low and a
series of chirps indicate a critically low Battery Pack charge. The
handset will not work until the Battery Pack is charged.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP
60 1725-36165-001_B.doc
Wireless Telephones
WARNING: Changes or modifications to this equipment that are not
approved by Polycom may cause this equipment to fail to comply
with part 15 of the FCC rules, voiding the user’s authority to operate
this equipment.
WARNING: Polycom products contain no user-serviceable parts
inside. Refer servicing to qualified service personnel.
It is recommended that standard acceptance procedures be
followed prior to operating this equipment in proximity of life-support
systems.
Earpiece may retain magnetic objects.
Operational Warnings
Potentially explosive atmospheres
Turn off your handset prior to entering any area with a potentially
explosive atmosphere. Do not remove, install, or charge batteries in
such areas. Sparks in a potentially explosive atmosphere can cause an
explosion or fire resulting in bodily injury or even death.
Areas with potentially explosive atmospheres include fueling areas
such as below decks on boats, fuel or chemical transfer or storage
facilities, areas where the air contains chemicals or particles such
as grain, dust, or metal powders, and any other area where you
would normally be advised to turn off your vehicle engine. Areas
with potentially explosive atmospheres are often posted, but not
always.
60

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