Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM5
The headset does not operate properly.
You cannot operate the touch sensor control panel when not wearing the headset. Wear the headset and operate the
touch sensor control panel.
When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the
touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the
earpads.
When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones
Connect” app, wearing detection will continue to work and the symptom may be improved.
Reset the headset. This operation does not delete pairing information.
If the headset does not operate properly even if you reset the headset, initialize the headset.
While the headset is connected to a device via the supplied headphone cable and the headset is turned on, you can
use Quick Attention Mode, but you cannot perform operations such as volume adjustment or play/pause.
The headset will not operate correctly when you operate the headset with your fingernail or a gloved hand. Remove
your glove, and operate the headset with the ball of your finger.
Check that the touch sensor control panel setting is enabled with the “Sony | Headphones Connect” app.
When connected with the computer, depending on the computer application you are using, you may not be able to
operate with the touch sensor control panel, but this is not a malfunction. Operate with the computer application.
Related Topic
Wearing the headset
Resetting the headset
Initializing the headset to restore factory settings
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