Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM5
Headset cannot be charged or charging time is too long.
Common
Make sure the headset units are stored securely in the supplied charging case. If the headset units are floating in the
charging case, the headset units may not be charged.
Be sure to use the supplied USB Type-C cable and check that the cable is firmly connected to the charging case.
When the charging ports of the headset units or the charging case get dirty, the headset units may not be charged.
Clean the charging ports with a soft dry cloth. For details, see “Maintenance”.
The left or right headset unit works as the main headset unit, so it consumes the rechargeable battery faster than the
other unit. There is a difference in charging time between the left and right headset units, but this is not a malfunction.
The left or the right headset unit can be the “main headset unit” depending on the usage environment.
It is recommended to charge in a place with an ambient temperature between 15 °C and 30 °C (59 °F - 86 °F).
Charging outside of this range may result in less efficient charging.
While charging, be sure to keep the charging case lid closed to prevent the battery of the charging case from being
wasted.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
When charging with a USB AC adaptor
Make sure that the USB AC adaptor is firmly connected to the AC outlet.
When using a commercially available USB AC adaptor, use one capable of supplying an output current of 0.5 A (500
mA) or more.
When charging with a computer
Check that the USB Type-C cable is firmly connected to the computer.
Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation
mode.
Check that the charging case and the computer are directly connected and not via a USB hub. Also, this may be
improved by restarting the computer and trying the USB connection again.
There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the
computer if one is available.
Update the OS of the computer.
When performing wireless charging
When charging wirelessly, charging may slow down or stop if the charging case becomes misaligned with the
wireless charger.
When charging wirelessly, charging may slow down or stop at high or low temperatures depending on the wireless
charger you are using.
