8 Troubleshooting problems with the sonoroHIFI
Malfunctions can occur with any electrical equipment. This is not necessarily due to a device defect. As such,
you should check the following table to see if you can eliminate the problem yourself.
Malfunction Possible cause Solution
Device does not turn on
Power cable is not properly con-
nected
Connect the power cable properly.
Ä
„Connecting the power
supply“ on page 82
Device not responding
Error in the device Switch the device off and on again.
Ä
„Switching the device on and
off“ on page 88
If the problem persists, please con-
tact sonoro audio GmbH customer
support.
Ä
„Contact data“ on page 63
No sound
Headphones are connected Disconnect the headphone jack
from the port on the front of the
device.
Volume is set to minimum Increase the volume.
Ä
„Adjusting the
volume“ on page 93
Sound is turned off Switch on the sound.
Ä
„Muting the audio play‐
back“ on page 102
Device not set to correct mode Select another audio source.
Ä
„Selecting an audio
source“ on page 94
CD playback does not start
Incompatible CD format Insert a different CD.
CD is dirty Clean the CD.
CD is damaged Insert a different CD.
CD is upside down in the CD slot Eject the CD and insert it correctly
into the CD slot.
The CD is not an original Insert the original CD or a different
CD.
No Bluetooth connection, or Blue-
tooth connection interrupted
Malfunctions due to other radio
transmitters or devices
Increase the distance between the
sonoroHIFI and the source of the
interference.
Software on external Bluetooth
device not up to date
Make sure that your external Blue-
tooth device has the latest software
version installed. Contact the man-
ufacturer of your external Blue-
tooth device to establish what soft-
ware versions are available.
© sonoro audio GmbH 2016 109
