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4.Circumstances excluding the application of the Guarantee
The following cases are excluded from the Warranty, and the total cost of the repair shall
be borne by the Buyer:
4.1.Products with more than 2000 operating hours;
4.2.Refurbished and resold products.
4.3.Maintenance operations, adjustments of the Product, start-ups, cleaning, elimination
of errors or anomalies that are not related to deficiencies of equipment components and
replacement of batteries;
4.4.Components in direct contact with fire such as: vermiculite supports, deflector or
protective plates, vermiculite, sealing beads, burners, ash drawers, wood trimming, smoke
registers, ash grates, the wear of which is directly related to the conditions of use.
Degradation of the paint, as well as the appearance of corrosion due to its degradation,
due to excess fuel load, use of open drawer or excessive drawing of the chimney of the
installation (the chimney must respect the draught advised in the Technical Sheet-SFT of
the Product). The breaking of the glass by improper handling or other reason unrelated to
deficiency of the Product. In the pellet family equipment the ignition resistances are a
wear piece, so they only have a warranty of 6 months, or 1000 lights (whichever occurs
first);
4.5.Components considered to be wearable, such as bearings, bearings and bearings;
4.6.Deficiencies of components external to the Product that may affect its correct
functioning, as well as material or other damage (e.g. tiles, roofs, waterproofed roofs,
piping, or, personal injury) caused by the improper use of materials in the installation or
by the non-execution of the installation in accordance with the rules of installation of the
Product, applicable regulations or rules of good art, in particular, when the application of
piping appropriate to the temperature in use, expansion vessels, non-return valves, safety
valves, anti-condensation valves, among others, has not been promoted;
4.7.Products whose operation has been affected by failures or deficiencies of external
components or by poor sizing;
