Problem POSSIBLE CAUSES What to do
Machine is making pulsing/ The machine is carrying out the normal operation of the No action required as this is the normal operation of the machine
pumping sound while 15 bar pump
extracting coffee or
steaming milk
No steam/hot water is Machine is not turned on Ensure the machine is plugged in and the ‘on/off’ button is in the
generated ‘on’ position.
Water tank is empty Refer to step 1 – Filling the water tank on page 56.
Selector Control not in ‘Steam or Hot Water’ position Turn the selector control to the ‘Steam’ position. Ensure the steam button
is selected for steam and ‘Hot Water’ button selected for hot water.
Steam Wand is blocked Use the pin on the cleaning tool to clear the opening. If the steam
wand continues to be blocked, remove the tip of the steam wand
using the spanner in the middle of the cleaning tool. Please refer to
‘Care and cleaning’ on page 64.
Milk is not foamy Not enough steam Steam wand may be blocked. Please refer to ‘Care and cleaning’
after frothing on page 64.
Milk is not fresh and cold Milk must be cold and fresh. Please refer to ‘How to froth milk for
a cappuccino or latté’ on page 60.
Machine not working The unit appears to be ‘on’ but the machine ceases to operate. The safety thermal cut-out may have activated due to the pump
overheating. Turn the machine off and allow it cool for about
30–60 minutes.
