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Snom D765 Handleiding

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© 2015 snom technology AG
snom technology AG
Wittestr. 30 G
13509 Berlin, Deutschland
Tel. +49 30 39 83 3 0
Fax +49 30 39 83 31 11
o ce.de@snom.com
snom technology, Inc.
136 Harvey Road, Suite A102
Londonderry, NH 03053, USA
Tel. +1 339 227 6160
Fax +1 339 227 6180
o ce.us@snom.com
snom UK Ltd
Amethyst House, Meadowcroft Way
Leigh Business Park, Leigh
Manchester WN7 3XZ, UK
Tel. +44 161 348 7500
Fax +44 169 348 7509
o ce.uk@snom.com
snom France SARL
6 Parc des fontenelles
78870 Bailly, France
Tel. +33 1 80 87 62 87
Fax +33 1 80 87 62 88
o ce.fr@snom.com
snom technology SRL
Via A. Lusardi 10
20122 Milano, Italia
Tel. +39 02 00611212
Fax +39 02 93661864
o ce.it@snom.com
snom technology Ltd.
Rm. A2, 3F, No. 37, Ln. 258
Ruiguang Rd., Neihu Dist.
Taipei City 114, Taiwan
Tel. +886 2 8751 1120
Fax +886 2 8751 1130
o ce.tw@snom.com
Your specialist retailer - Ihr Fachhändler -
Votre distributeur - Su distribuidor - Il tuo rivenditore:
v1.04
IP Phone D765 | snom 760
User Manual
2
TAB LE OF CONTENTS
Copyright, Trademarks, GPL, Legal Disclaimers ......................................................7
Important information ......................................................................................................8
Safety instructions ......................................................................................................................8
SELV (Safety Extra Low Voltage) compliance ...............................................................8
Standards conformance ...........................................................................................................8
Product specifications ...............................................................................................................9
Disposal of the device ...............................................................................................................9
Cleaning .......................................................................................................................................9
Notational conventions ..................................................................................................10
Setting up the phone ......................................................................................................12
Delivery Content ...................................................................................................................... 12
Attaching and detaching the footstand ............................................................................... 12
Rotating the tab of the cradle ............................................................................................... 13
Connecting the phone ........................................................................................................... 14
Connecting a headset ............................................................................................................. 15
Initializing and registering the phone .................................................................................. 16
Prerequisites ....................................................................................................................... 16
Initialization .......................................................................................................................... 16
What to do if initialization and registration are unsuccessful .................................. 17
Correcting the clock ......................................................................................................... 18
Getting to know your phone ........................................................................................19
At a glance ................................................................................................................................. 19
LED indicators ......................................................................................................................... 21
Call indicator ....................................................................................................................... 21
Function key LEDs ............................................................................................................ 21
Message LED ..................................................................................................................... 21
Hard keys .................................................................................................................................. 22
Freely programmable function keys with LEDs .......................................................... 22
Context-sensitive, programmable function keys ......................................................... 22
Navigation, confirmation, and cancel keys ................................................................... 22
Preprogrammed, variably programmable function keys ............................................ 23
Audio Control Keys ........................................................................................................... 23
Alphanumeric Keypad ........................................................................................................ 24
Input modes and navigation .................................................................................. 24
Entering numerals, letters, special characters, and symbols .......................... 24
3
Display layout ........................................................................................................................... 25
Idle Mode ............................................................................................................................. 25
When the phone is active ................................................................................................ 27
Settings ..................................................................................................................................... 28
Phone settings .................................................................................................................... 28
Adjusting the backlight ....................................................................................................... 29
The phone's web interface ................................................................................................ 31
Opening the web interface ................................................................................... 32
How the web interface works .............................................................................. 33
Web settings overriding manual phone settings ............................................. 33
User mode/administrator mode ........................................................................................... 34
Directories .........................................................................................................................36
Directory .................................................................................................................................... 36
Definitions, explanations ................................................................................................... 36
Directory entries ...................................................................................................... 36
Contact Types ......................................................................................................... 37
Outgoing identity .................................................................................................... 37
Group ........................................................................................................................ 37
Ringtones ............................................................................................................................ 37
Adding/Editing Entries on the Phone ........................................................................... 38
Adding new entry manually .................................................................................. 38
Adding new entry from call list ............................................................................ 38
Adding current caller ............................................................................................. 38
Sorting entries ......................................................................................................... 38
Editing existing entry ..............................................................................................39
Deleting an entry ..................................................................................................... 39
Adding/editing entries on the web interface ............................................................... 39
Adding new entry ................................................................................................... 39
Editing an entry ....................................................................................................... 40
Deleting entry on web interface .......................................................................... 42
Dialing from phone directory ........................................................................................... 42
Deleting whole directory .................................................................................................. 42
Importing/Exporting Directory ......................................................................................... 42
External directories .................................................................................................................. 43
LDAP .................................................................................................................................... 43
Contacts .............................................................................................................................. 43
4
Using the phone ............................................................................................................44
Making calls .............................................................................................................................. 44
Selecting identity for current outgoing call ............................................................... 44
Using different audio devices ......................................................................................... 44
Handset .................................................................................................................... 44
Headset .................................................................................................................... 44
Speakerphone .........................................................................................................44
Handset or headset and casing speaker .......................................................... 44
Using different dialing methods ...................................................................................... 45
Auto dial .................................................................................................................... 45
Redialing ................................................................................................................... 45
Calling number from call history (missed, received, dialed calls) ................ 45
Calling number from phone directory ................................................................ 45
Speed dialing .......................................................................................................... 45
Calling emergency numbers ................................................................................ 45
Call completion ....................................................................................................... 46
Number guessing (auto completion) ................................................................. 47
Accepting calls ........................................................................................................................ 47
Using different audio devices ....................................................................................... 47
Automatically accepting calls ....................................................................................... 47
Call pick-up from another extension ............................................................................ 48
Call waiting .......................................................................................................................... 49
Active calls ................................................................................................................................ 50
Hold ..................................................................................................................................... 50
One call on hold ..................................................................................................... 50
Holding multiple calls ........................................................................................... 50
Conference ......................................................................................................................... 51
Initiating a conference ........................................................................................... 51
Conference screen navigation ........................................................................... 52
Speaking to one participant in private .............................................................. 52
Putting one participant on hold ........................................................................... 52
Dropping a participant ........................................................................................... 52
Adding a participant ............................................................................................... 52
Putting the conference on hold .......................................................................... 53
Terminating the conference .................................................................................. 53
Transferring calls ................................................................................................................ 53
Attended transfer .................................................................................................... 53
Blind transfer ........................................................................................................... 53
Call waiting ........................................................................................................................ 54
Terminating calls ...................................................................................................................... 54
5
Missed Calls ............................................................................................................................ 54
Call lists .................................................................................................................................... 54
Rejecting or redirecting incoming calls .............................................................................. 54
Manually ............................................................................................................................... 54
Automatically ....................................................................................................................... 55
Rejecting anonymous calls .............................................................................................. 55
Call forwarding ......................................................................................................................... 56
Making/changing the settings on the phone and turning on call forwarding ......... 56
Turning on forwarding of all calls with a programmable function key ......... 57
Turning off call forwarding ................................................................................................ 57
Configuring the function keys ....................................................................................58
Function keys on snom phones .......................................................................................... 58
Programming the function keys .............................................................................................. 59
Example 1, Extension monitoring and call pick-up ................................................... 60
Example 2, Monitoring calls on-screen ....................................................................... 61
Example 3, Speed dialing ............................................................................................... 62
Example 4, Turning forwarding of all calls on and off ............................................... 63
Customizing the phone settings ................................................................................64
Identities/accounts ................................................................................................................. 64
Configuring new identity/account ............................................................................ 64
Editing an existing identity/account .............................................................................. 66
Assigning ringtones ............................................................................................................... 66
Date and time formats ........................................................................................................... 67
Date .................................................................................................................................... 67
Time ..................................................................................................................................... 67
Time zone ................................................................................................................................. 68
Emergency numbers .............................................................................................................. 68
Language settings of phone and web interface .............................................................. 69
Phone language ................................................................................................................ 69
Web interface language .................................................................................................. 69
Dial tones .............................................................................................................................. 69
Emergency numbers .............................................................................................................. 70
Call forwarding ....................................................................................................................... 70
Call completion ....................................................................................................................... 72
Call waiting .............................................................................................................................. 72
Hiding my caller ID ............................................................................................................. 73
Rejecting anonymous calls .................................................................................................. 73
Number guessing ................................................................................................................... 73
Speed dial .................................................................................................................................74
6
Software update .............................................................................................................75
Manual update ........................................................................................................................ 75
Auto provisioning .................................................................................................................... 75
Troubleshooting ..............................................................................................................76
Reboot ...................................................................................................................................... 76
Hard reboot ............................................................................................................................. 76
Reset to factory values .......................................................................................................... 76
TFTP Update ........................................................................................................................... 76
Manual initialization ................................................................................................................ 76
Contacting snom Support ................................................................................................... 77
Traces ........................................................................................................................................ 78
Appendix 1 - Display Symbols .............................................................................................. 79
Symbols found in the function key line ............................................................................... 79
Display indications ..................................................................................................................... 81
Appendix 2 - Status Messages ............................................................................................ 83
Appendix 3 - Labeling Function Keys P5-P16 ..................................................................... 84
Appendix 4 - Wall Mounting ..................................................................................................... 85
Appendix 5 - Programmable Functions .................................................................................. 86
Programmable Functions ........................................................................................................ 86
Key Events ............................................................................................................................... 90
Appendix 6 - GNU General Public License ...................................................................... 92
7
snom 760 User Manual Copyright, Trademarks, GPL, Disclaimers
Copyright, Trademarks, GPL, Legal Disclaimers
© 2013 snom technology Aktiengesellschaft
All Rights Reserved.
snom, the names of snom products, and snom logos are trademarks owned by snom technology AG.
All other product names and names of enterprises are the property of their respective owners.
Product specifications are subject to change without notice.
snom technology AG reserves the right to revise and change this document at any time, without being
obliged to announce such revisions or changes beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are subject to the protection of
copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third parties
without express written permission may result in legal proceedings in the criminal courts as well as civil
courts.
When this document is made available on snom’s web page, snom technology AG gives its permission
to download and print copies of its content for the intended purpose of using it as a manual. No parts
of this document may be altered, modified or used for commercial purposes without the express written
consent of snom technology AG.
Although due care has been taken in the compilation and presentation of the information in this
document, the data upon which it is based may have changed in the meantime. snom therefore
disclaims all warranties and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence on the part of snom or where
liability arises due to binding legal provisions.
Our firmware includes some source code that may be used and modified by anyone and everyone
under the GNU Public License (GPL) (see Appendix 6 on page 88), provided they, in turn, make it
available to everyone else with the same licensing agreement. Please go to http://www.snom.com/en/
support/download/gpl-quellcode/ for the original GPL license and the source code of components
licensed under GPL and used in snom products.
8
snom 760 User Manual Safety, Disposal, Cleaning of Product
Important information
Please read the instructions on safety and disposal and on how to set up and use the device before
using it and also give them to other users to read or inform those users of their contents. Save this
manual and do not give the device to third parties without it.
Safety instructions
Follow the instructions in this manual and other applicable documentation of the device.
• If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly
recommended by snom technology. Other power supplies may damage or destroy the phone,
affect its behavior, or induce noise.
• Avoid placing the cables where people may trip over them or where they may be exposed to
mechanical pressure as this may damage them.
• This device is for indoor use only! NOT FOR OUTDOOR USE!
• Do not install the device in rooms with high humidity (for example, in bathrooms, laundry rooms,
damp basements). Do not immerse the device in water and do not spill or pour liquids of any kind
onto or into the device.
• Do not install the device in surroundings at risk for explosions (paint shops, for example). Do not
use the device if you smell gas or other potentially explosive fumes.
• Do not use the device during thunderstorms. Lightning striking the power grid may cause electric
shocks.
• Warning: The handset contains a magnet, and its earpiece may attract small dangerous objects
such as needles or pins. Please ensure before each use that no such objects are present.
SELV (Safety Extra Low Voltage) compliance
Safety status of Input/Output connections comply with SELV requirements.
Warning: To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits
to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and
PSTN ports contain TNV circuits. Some LAN and PSTN ports both use RJ-45 (8P8C)
connectors. Use caution when connecting cables.
Standards conformance
This device is CE and FCC-certified and meets European and US health, safety,
and environmental standards.
Unauthorized opening, changing, or modifying the device will cause the warranty to
lapse and may also result in the lapse of the CE and FCC certifications. In case of
malfunction contact authorized service personnel, your seller, or snom.
9
snom 760 User Manual Safety, Disposal, Cleaning of Product
Product specifications
• Safety: IEC 60950-1:2007
• Certifications: FCC Class B, CE Mark
• Power consumption: 4-6 watts (without USB peripherals)
• Power: 5 V DC
• 1 x LAN, 1 x PC: RJ45
• Ethernet: 2 x IEEE 802.3/1 Gigabit switch
• Power over Ethernet: IEEE 802.3af, Class 2
Disposal of the device
This device is subject to European Directive 2002/96/EC and may not be disposed of with
general household garbage.
If you do not know where you may dispose of the device at the end of its lifespan, contact
your municipality, your local waste management provider, or your seller.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the device.
10
snom 760 User Manual Notational Conventions
Notational conventions
Throughout this manual you will see the below-listed symbols and notations, indicating the action you
need to take next.
• Navigation key. The arrows (up, down, left, and right
) are used to navigate in menus and
lists. Depending on the context, they indicate pressing the top, bottom, left, or right edge of the
navigation key or pressing the function keys underneath the display symbols
, , ,
or
, when these symbols are available. Somethimes either method will work.
Press top edge of navigation key
Press bottom edge of navigation key
Press left edge of navigation key
Press right edge of navigation key
• Symbol
: To confirm actions and input. Depending on the context, they indicate pressing the
confirmation key or the function key underneath the display symbol
, when this symbol is
available. Somethimes either method will work.
• Symbol
: To cancel actions and input. Depending on the context, they indicate pressing the
cancel key or the function key underneath the display symbol
, when this symbol is available.
Somethimes either method will work.
Confi rmation
key
Cancellation
key
Navigation
key
• Menu items: Represented by number and title, e.g., "5 Maintenance".
• Sequences of actions to be taken. The character ">" indicates the next step in a sequence of
actions to change a setting or perform a function.
Example 1:
> 1 Preferences > 4 Language > > >
Press the key to open the Settings menu
> 1 Preferences
Next, press the number "1" key on the alphanumeric keypad. Alternatively
press
.
> 4 Language
Next, press the number "4" key on the alphanumeric keypad. Alternatively,
navigate to "4 Language" with the navigation key and press
to open the
list of available languages.
>
Scroll through the list by pressing either the up and down arrows on the
navigation key.
>
Save your selection and return to the previous screen by pressing the
confirmation key.
11
snom 760 User Manual Notational Conventions
>
Press the cancel key briefly to return to previous screens one screen at a
time; press the key for 3 seconds to return to the idle screen.
Example 2: Web interface > Advanced > Behavior > Phone Behavior > Number Guessing >
"On"
Web interface Open the phone‘s web interface (see on how to do it)
> Advanced Click on the item "Advanced" in the menu on the left side of the
window
> Behavior Next, click on the tab labelled "Behavior". The bold lettering of the
title on a tab indicates that its contents are currently visible.
> Phone Behavior Find the section titled "Phone Behavior"
> Number Guessing Find the item "Number Guessing"
> "On"
Click on the radio button
12
snom 760 User Manual Setting up the Phone
Setting up the phone
Delivery Content
◦ Base phone unit
◦ Footstand
◦ Handset
◦ Handset cord
◦ Ethernet cable
◦ Quick Start Guide
Attaching and detaching the footstand
The footstand can be attached at two different angles: 55° and 33°.
N ote: Before attaching the footstand to the phone, plug the long end of the handset
cord into the connector labelled "
" on the back of the phone and place the cord in the
cable guide.
1. Place the top of the grooves on the footstand below the slideguides on the back of the phone.
2. Push the footstand upwards onto the slideguides until they lock in place.
13
snom 760 User Manual Setting up the Phone
3. Plug the short end of the handset cord into the connector on the handset.
4. Place the phone on an even, horizontal surface.
Rotating the tab of the cradle
The phone is delivered with the tab level with the inner edge of the cradle. If you are going to mount
the phone on a wall, we recommend that you rotate the tab 180°. After rotation, the tip of the tab will
protrude slightly above the edge of the "cradle". The small rectangular hole in the receiver casing fits
perfectly over the now protruding tip, holding the receiver safely in place in the upright position on the
wall.
a A
1
4
7
2
5
8
3
6
9
0#
ABC DEF
JKLGHI MNO
PQRS WXYZTUV
a A
1
4
7
2
5
8
3
6
9
0#
ABC DEF
JKLGHI MNO
PQRS WXYZTUV
1. 2.
a A
1
4
7
2
5
8
3
6
9
0#
ABC DEF
JKLGHI MNO
PQRS WXYZTUV
3.
1. Slide the plastic tab from the cradle (Fig. 1)
2. Rotate the tab 180°.
3. Slide the tab back into the cradle (Fig. 2). The top of the tab now protrudes slightly above the
inner edge of the cradle (Fig. 3), so that it will hold the handset more securely.
The wall mounting instructions are attached at "Appendix 4 - Wall Mounting" on page 85.
14
snom 760 User Manual Setting up the Phone
Connecting the phone
The phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is
not avaible in your network, with a 5V DC power adapter.
Optional
Optionnel
Opzionale
Opcional
Optional
Optionnel
Opzionale
Opcional
If no PoE available
Wenn PoE nicht verfügbar
S'il n'y a pas de PoE
Si no se dispone de PoE
Se non disponibile PoE
Not included in delivery
Nicht im Lieferumfang enthalten
Non inclus
Non incluido
Non incluso
USB 2.0
Type/Typ A
Optional
Optionnel
Opzionale
Opcional
• Plug the Ethernet (network) cable into the RJ45 connector labeled “NET”, and plug the other end
into the network side to establish a data link.
• The second RJ45 connector, labeled “PC”, is for daisy-chaining further Ethernet devices without
the need for a second Ethernet connection line.
• If PoE is not available, use a 5V DC power supply (not included in delivery).
Note: Use only a power supply expressly recommended by snom; other power supplies
may damage or destroy the phone, affect its behavior, or induce noise. I
Insert the plug of the power supply into the connector labeled
5V DC
and hook up the plug to
the wall outlet.
USB 2.0
Type/Typ A
15
snom 760 User Manual Setting up the Phone
Connecting a headset
You can use wired as well as wireless headsets with the phone.
• Wired headsets
If you want to use a wired headset, connect it to the RJ audio jack labeled "
".
Note: If both a wired and a wireless headset are connected to the phone, incoming calls
will go to the wireless headset.
• Wireless headsets
You need a Bluetooth-compatible adapter to use a Bluetooth-compatible headset with your phone.
◦ Connecting the base station of your headset via the snom EHS Adapter
Connect the snom connector of the 7xx adapter cable to the port on the back of the phone, as
shown in Fig. 1 and 2, below.
Note: You need to remove the footstand to gain access to the connector (see
"Attaching and detaching the footstand" on page 12). After you have inserted
the plug, make sure that the cable is lying flat against the bottomshell of the phone
while you are attaching the footstand to the phone. Twisting or curling up the
cable may result in damaging the cable and the wires inside it.
Please refer to the Quick Start Guide of the snom EHS Advanced and the manual of your
wireless headset for further information on how to connect the snom EHS Advanced and the
headset.
Fig. 1 Fig. 2
◦ Connecting the headset to the phone via a Bluetooth-compatible adapter
Insert the adapter into one of the two USB ports of the phone. See also the Quick Start
Guides of the snom USB BT and the snom HS BT or the manual of the third-party headset.
Attention: Starting with firmware version 8.7.2.11, the snom HS BT's parameter will be
the default setting for USB headsets.
16
snom 760 User Manual Setting up the Phone
- If your phone is running an earlier firmware version, enter the parameters of the snom HS
BT manually on the phone's web interface at > Advanced > Audio > text field of "Audio
parameters". Click on the question mark
?
to look up the parameters.
- If you are using a different headset, whatever the firmware version, enter the parameters of
the headset manually on the phone's web interface at > Advanced > Audio > text field of
"Audio parameters". Click on the question mark
?
to find out which parameters you need
to use for your respective headset.
Initializing and registering the phone
Prerequisites
To be able to use VoIP, you or your company must have:
• A broadband internet connection.
• Access to the internet via a router. This could be a separate device available in various versions
from many different manufacturers or in the form of a router on a server or a PC.
• Account information provided by your network administrator or a VoiP account with a VoIP service
provider who supports the VoIP SIP standard. The phone supports up to 12 VoIP accounts with
one or more VoIP providers.
The registration information received from your Internet service provider or your network administrator
may differ and may contain required and optional data. The required data normally includes:
• Account (usually the phone number). On snom phones, an account is called an "identity".
• Registrar
• Password
User name, authentication name, outbound proxy may also be required. These are settings that can
only be configured on the web interface of the phone after it has been successfully registered. If
your provider or your network provides a mailbox account, that setting is also configured on the web
interface. For more information, see "Identities/accounts" on page 64.
Initialization
snom phones are plug-and-play. Once the phone is connected to your network, it will begin to initialize.
Note: Normally the initialization is completely automatic, using DHCP. If the phone
cannot discover a DHCP server in the subnet, you will be asked: Are you using DHCP?
If your network does not support DHCP, press
and enter the IP address, netmask, IP
gateway, and DNS server manually. Ask your Internet service provider or your network
administrator for them.
Watch the display and, when asked to, make selections with
and save with .
1. You will be prompted in English to select a language. Use
to select another language, if
applicable, and press to save the highlighted language.
17
snom 760 User Manual Setting up the Phone
2. Next, you will be prompted in the language of your choice to select a time zone. This affects the
time shown on your display.
◦ Press the function key underneath
to move to the beginning of the next time zone.
◦ Press
to move up or down the list one item at a time.
◦ Press the function key underneath
to show only those time zones where the selected
phone language is spoken.
◦ Press the function key underneath
to show all time zones.
◦ Press
to save the highlighted time zone.
3. Next, you will be prompted to select the tone scheme of a country. This affects the dial tone you
hear when you pick up the receiver. Different countries use different dial tones.
◦ Press
to move up or down the list one item at a time.
◦ Press
to save the highlighted country's tone scheme.
4. The display shows the "Welcome" screen. Press any key to log on.
5. Enter the account number. Save with
.
Note: See "Entering numerals, letters, special characters, and symbols" on page 24 on
how to enter numbers and letters.
6. Enter the registrar. Press
.
7. Enter the password received from your Internet service provider or administrator and press
.
After successful registration you will see the green handset symbol
and the registered account
(identity) in the identity line underneath the date/time bar:
Identity line
Note: If you see the account on the display preceded by one of the symbols / /
and the phone does not work, the server may be down, either for servicing or due to a
malfunction. The registration and initialization should be completed as soon as the server
is up and running again. You may want to check with your administrator or your provider
if nothing happens within a reasonable amount of time.
What to do if initialization and registration are unsuccessful
Your network or your VoIP provider may require more login data than requested by the snom phone
during the initialization and registration process. This data is entered on the web interface of the
phone. Contact your network system administrator or your VoIP provider for more information.
1. When you have received all necessary data, open the phone’s web interface. See "Opening the
web interface" on page 32 for more information.
2. Open Configuration Identity 1 and enter any additional login information you have received from
your provider. See "Identities/accounts" on page 64 for more information.
Note: A number of IP telephony service providers and a number of SIP PBXs require
settings that are different from snom’s standard factory settings. snom’s web page lists
18
snom 760 User Manual Setting up the Phone
numerous providers and PBXs that have been tested for interoperability with our phones
and specific settings that may be required. Do not change the standard configuration
unless you know what you are doing. Expert help may be required.
Correcting the clock
The phone receives the time and date from your NTP time server. If the time and/or date on the display
are incorrect, you may need to set the correct time zone.
• Changing the settings on the phone and on the web interface: See "Time zone" on page 68.
If the time is still incorrect, there may be a problem with the time server. Contact your network
administrator or your IP provider.
Default formats:
• Time. 24-hour clock, e.g. 17:35. Changing to AM and PM formats: See "Date and time formats"
on page 67.
• Date. US date format MM/DD/YEAR, eg. 11/23/2010. Changing to European format
DD.MM.YEAR, e.g. 23.11.2010: See "Date and time formats" on page 67.
19
snom 760 User Manual Getting to Know Your Phone
Getting to know your phone
At a glance
The factory settings at a glance:
Handset
microphone
Handset
speaker
Freely programmable LED
keys P1 - P16
• Default setting: Line
• Fast-blinking LED: Inco-
ming call. Press key or to
accept
• Steadily lit LED: In call
• Slow-blinking LED: Call on
hold
Outgoing
identity:
Call LED
• Blinking fast: Incoming call
• Steady light: In call OR
• Missed call. Press to turn
off.
Context-sensitive, programmable
function symbols and function keys
Select outgoing identity, incl. inactive identities
Call lists (missed, received, dialled calls)
Forwarding all calls (on/off)
Status information (call forwarding active, passwords not set,
missed calls, etc.)
Press the function key to activate the function, open the list etc. depic-
ted by the symbol above the key.
i
P1
P2
P3
P4
Alphanumeric
keypad
Display -
idle screen
P5 - P10
P11-P16
Handset
rest tab
Casing
speaker
Labeling keys P5-P16: See
Appendix 3 for instructions.
20
snom 760 User Manual Getting to Know Your Phone
Star key
a A
• In editing mode:
- Press for one second to change input mode (numerals >
lower case > upper case)
- Press briefl y to type *
• On idle screen: Press for 3 seconds to lock/unlock the
keypad
Pound (hash) key
#
:
Rescue mode for TFTP update
Adjusting the volume
• of the ringer when the phone is idle or ringing
• of the handset/casing loudspeaker when in a call
Keys with LEDs - key lights up when function is activated:
Muting and unmuting the microphone
Toggling between handsfree and handset mode. Press to dial number and accept calls on
speakerphone.
Headset mode on/off
Audio control keys
Dedicated, customizable function keys:
MWI key with LED
• Lit when message is waiting on mailbox
• Press to listen to message(s)
Turn DND (do not disturb) on/off
Directory
Settings menu
Transfer call
Hold call
• Confi rming, saving actions &
input, and returning to previous
screen
• Accepting calls on speaker-
phone and in headset mode
• From idle screen: Redial
• Canceling actions & input, and
returning to previous screen
• Terminating calls on speaker-
phone and in headset & hand-
set modes
• Turning off call LED after
missed call
• From idle screen: Missed
calls
• From idle screen: Selecting
identity for outgoing calls
• In other contexts:
Navigate up/down
• From idle screen
:
Received calls
• In other contexts :
Navigate/space left
• From idle screen :
Missed calls
• In other contexts :
Navigate/space right
Navigation keys
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snom 760 User Manual Getting to Know Your Phone
LED indicators
Call indicator
The bright-red LEDs situated around the upper right corner of the phone indicate incoming, ongoing,
held, and missed calls. They will be:
• Blinking rapidly when a call is coming in
• Glowing steadily when dialling, when in a call, and when a call is on hold
• Blinking slowly when there was a missed call
◦ Press
if you wish to turn the LEDs off without viewing the call history .
◦ Viewing the particulars of the missed call:
1. Press the function key underneath
to show the Call History screen. "Missed calls" is
the top item of the list and highlighted.
2. Press
to view missed calls and simultaneously turn off the LED.
Function key LEDs
Depending on the function mapped onto the key, the green or red LEDs on the key will be activated
when the key event occurs. The factory setting is “line”.
Green LEDs will
• blink rapidly when a call is ringing on the line;
• glow steadily when there is an ongoing call on the line;
• blink slowly when a call is on hold on the line
Red LEDs
When other functions are mapped onto the keys, the red LEDs may glow or blink. For example: When
the "extension" function has been mapped onto a key to monitor an extension, the LED will
• blink rapidly when a call is ringing on the extension;
• glow red steadily when the extension is busy.
Message LED
Glowing red when there is a new message on the mailbox.
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snom 760 User Manual Getting to Know Your Phone
Hard keys
Freely programmable function keys with LEDs
These are freely programmable function keys that can be programmed on the Function Keys page of
the phone's web interface, keys P1 - P16. For information on how to map functions onto these keys,
see "Configuring the function keys" on page 58. The factory default setting is "line".
Context-sensitive, programmable function keys
These function keys can be programmed on the "Function Keys" page of the phone's web interface
with a number of key events; these functions will then be available when the phone is in idle mode. For
more information, see "Configuring the function keys" on page 58. For the factory default settings, see
"At a glance" on page 19.
You cannot change the functions that are available when the phone is active, for example when you are
in a call, when the phone is ringing, etc. Depending on the activity, different functions will be available.
Navigation, confirmation, and cancel keys
can be programmed with the key events available in their drop-down menus. See "Configuring the
function keys" on page 58 for further information. Factory settings:
Navigation key
• On idle screen: Press to select identity for outgoing calls
• In other contexts: Moving up and down lists one item/button at a time
• In text fields, press to move the cursor to the left one character at a time.
• On idle screen, press to open list of received calls.
• In text fields, press to move the cursor to the right one character at a time.
• On idle screen, press to open the list of missed calls
• Press to accept calls on speakerphone and in headset mode.
• Press to confirm actions/settings and return to preceding screen.
• Idle screen: Redial.
• Press to terminate calls on speakerphone and in headset and handset modes.
• Press to cancel actions and return to preceding screen.
• Idle screen: Press to turn off LED indicating missed call(s).
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snom 760 User Manual Getting to Know Your Phone
Preprogrammed, variably programmable function keys
The factory settings for these keys are printed on the phone's casing. Other functionalities can be
programmed onto them. See "Configuring the function keys" on page 58 for more information.
Message key with LED
• Lit when new message is waiting on mailbox
• Press to retrieve messages
Turn "do not disturb" (DND) mode on and off. In DND mode incoming calls do not ring;
callers hear the busy signal.
Exception: Phone numbers on your directory's VIP list (see Contact
Types)
Press key to turn DND on and off. When it is on, you'll see the DND symbol on the
display.
Phone directory. See "Directories" on page 36 for further information.
Settings menu. See "Settings" on page 28 for further information.
Transfer key. See "Transferring calls" on page 53 for further information.
Hold key. See "Hold" on page 49 for further information.
Audio Control Keys
Press the right or left edge of the key to adjust the volume
• of the ringer when the phone is idle or ringing
• of microphone/loudspeaker when in call
Keys with LEDs. The key lights up when the function is activated:
Muting and unmuting the microphone
• Toggling between handsfree and handset mode
• Dialing numbers on speakerphone
• Accepting calls on speakersphone
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snom 760 User Manual Getting to Know Your Phone
Toggling between headset and handset modes.
Note: Handset mode overrides headset mode. When the handset is picked up, the
LED of the headset key will turn off, indicating that you can now use only the handset
for the call. The phone will return to headset mode when the handset is placed in the
cradle; the LED lights up again.
Alphanumeric Keypad
Input modes and navigation
Directories, call lists,
contact list, favorites
Input modes:
123: Numerals
abc: Small letters
ABC: Capital letters
Delete character to
the left of the cursor
Current input mode:
Next input mode:
Redial
Move cursor to the left
Move cursor to the right
:
:
Changing input mode:
Press any key on the alphanumeric keypad or pick up handset to open the "Enter Number" screen.
The current input mode is indicated in the information line. Press the left function key underneath the
display to switch to the input mode indicated by the symbol directly above it in the function key line.
Text in Information Line
= current input mode
Press function key to switch to input mode
indicated by symbol in Function Key Line
123
abc
ABC
Entering numerals, letters, special characters, and symbols
When entering letters and special characters, pause briefly after each character until the cursor has
moved forward so that you won't write over the last character you entered. Pausing is not necessary
when entering numerals.
Numerals. In numeral mode, press the respective number key to type the number printed on the key.
Letters. When in input modes small and capital letters, press the alphanumeric key with the respective
letter one, two, three, or four times quickly to type the first, second, third, or fourth letter printed on the
key. Pause briefly after each letter.
Example: In small letter mode, press the "2" key once to type an "a", twice to type a "b",
and three times to type a "c".
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snom 760 User Manual Getting to Know Your Phone
Letters with accents and umlauts. When in input modes small and capital letters, press the
alphanumeric key with the basic form of the respective letter as many times as necessary. Pause briefly
after each letter. Available letters with accents and umlauts depend on the phone's language setting.
Example: If the phone language is German, press key "2" four times to type "ä".
Entering special characters and symbols. In input modes small and capital letters, press keys "0"
and "1" one or more times quickly. Pause briefly after each character or symbol.
• Period. Press "1" once.
• Space ("˽"). Press "0" once.
• Underscore ("_"). Press "0" twice.
• Special characters listed in the table. Press "1" as many times as indicated.
1x . 2x + 3x @ 4x 1 5x : 6x ,
7x ? 8x ! 9x - 10x _ 11x / 12x \ 13x (
14x ) 15x ; 16x & 17x % 18x * 19x #
20x < 21x = 22x > 23x $ 24x [ 25x ]
Display layout
Infobar
Confi gured
identities
Status line
Function key line
Context area
When active
Context-sensitive function key symbols
In idle mode
Idle Mode
In idle mode, the display presents the following information:
Info bar: Date and time.
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snom 760 User Manual Getting to Know Your Phone
Context area: Configured identities.
Outgoing identity
• The current outgoing identity is indicated by the lighter line and the green box with
the handset symbol:
. When you call someone, this
is your identity for the call.
• Select a different identity for the next call by pressing
on the navigation key.
Active identity
• Can be called
• Can be selected as the outgoing identity for making calls by pressing
on the
navigation key.
Identity not properly registered.
Identity trying to register.
Identities can be unregistered without removing the registration settings by changing
their status to "inactive" on the phone's web interface. Inactive identities are not
displayed on the idle screen. They cannot be called or selected as the outgoing identity.
To reregister the identity, open the phone's web interface > Configuration Identity (1-
12).
1. Change the "Identity active" setting to "on".
2. Click on "Re-Register".
3. Click on "Save".
For information on configuring new identities or modifying existing ones, see "Identities/accounts" on
page 64.
Status bar
Any of numerous messages concerning the current status of the phone might be displayed in this bar,
for example the availability of a firmware update, a reboot being required, etc. If there is more than
one current status message at any one time, the one with the highest priority will be shown. For a
comprehensive list in descending order of priority, see Appendix 1.
Two of the most common status messages you will see in idle mode are:
• The text "CFwd:" and the phone number calls will be forwarded to when call forwarding (when busy
or no answer) is activated. When there are missed calls, this information is replaced by the missed
calls information.
• The warnings "HTTP Password not set" and "HTTP Password not set". They can be turned off by
either setting the passwords or turning them off manually.
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snom 760 User Manual Getting to Know Your Phone
Deleting status messages:
◦ Messages will be deleted automatically when the underlying cause is removed, i.e., call
forwarding is turned off, HTTP password is set, etc.
◦ Manually: Press
, if the button is available, or > 6 Information > 1 Status info to
open the "Status info" screen. Use
/ to select an item from the list and press
Del
to
delete
Function key line
The symbols on the buttons in this line depict the functions that can be activated by pressing the
function key underneath the respective symbol. See for a complete list. The factory defaults are:
Outgoing Identity screen: Displays the complete URIs of all active identities.
Call lists (missed, received, and dialed calls). See "Call lists" on page 54.
Forwarding all calls (on/off). See "Call forwarding" on page 55 and 70.
Phone's IP address and URL of snom's web page
Displaying all currently available status messages. This key is available whenever a
status message becomes newly available even when a different function is mapped onto
the far-right context-sensitive function key underneath the display.
Press the key to display the status messages; press DEL to delete the highlighted
status message. When all messages have been deleted, the symbol will disappear from
the function key line; the message in the status line will also disappear.
If you have mapped (programmed) a different function onto the key, that function is now
available on this key again. If you have mapped the "Status messages" function onto
the key, the key will remain blank until a new status message becomes available or until
a reboot when all current status messages will be displayed anew.
When the phone is active
The display will inform you of any activity the phone is engaged in. This information is presented in the
form of text or symbols or both.
Info bar: Name of current activity and time.
Context area: Depending on the activity, this area will contain symbols (incoming call ringing,
outgoing call ringing, etc.) and text like the phone number calling, the extension number being called,
conference partners, etc.
Status bar
In editing modes (i.e., when dialing or editing directory entries), the current editing mode (i.e., numerals,
small letters, or capital letters) is shown preceding the status message, if any (see ):
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snom 760 User Manual Getting to Know Your Phone
Function key line
Depending on the current activity of the phone, the key function key line will present various functions
that can be activated by pressing the function key underneath the respective symbol. See "Appendix
1 - Display Symbols" on page 79 for a list of available functions.
Settings
A comparatively small number of settings can be adjusted on the phone; many more are available on
the phone's web interface.
Phone settings
Press to open the settings menu on the display. To open submenus and settings, press its
number on the alphanumeric keypad.
1
Preferences
1
Time Zone
2
Tone Scheme
3
Ringer
4
Language
5
Display
2
Call Features
1
Call Forwarding
1
Forward all
2 Forward
when busy
3
Fwd after timeout
2
Outgoing Calls
1
Auto Dial
1 Backlight
on activity
2 Number
Guessing
2 Backlight
when idle
3
Call Completion
4 Hide own
outgoing ID
3
Incoming Calls
1
Reject anonymous
2
Call Waiting
3 Auto Answer
Indication
4
Auto Answer Type
3
Identity
1 Outgoing
Identity
2
Reregister
3
Edit
4
Logoff
5
Logoff all
4
Network
1
IP Setting
2
Webserver
1
Webserver Type
2
HTTP Admin
3
HTTP Password
3
Reset VLAN
3
VLAN
1
VLAN ID (0-4095)
2 VLAN Priority
(0-7)
3
Switch off WLAN
4
WLAN
1 Scan WLAN
networks
2
Enter SSID
5
Maintenance
1
System Info
2
User Mode
3
Reboot
5
Change PIN
3
Help
4
Reset Values
6
Information
1
Status Info
2
System Info
In administrator mode
3
Maintenance
1
System Info
2 Administrator
Mode
4
Change PIN
3
Reboot
4
Information
1
Status Info
2
System Info
3
Help
In user mode
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snom 760 User Manual Getting to Know Your Phone
The submenus and the settings shaded black and gray are not available when the phone is running
in user mode. The factory setting is administrator mode. For more information on user/administrator
modes, see "User mode/administrator mode" on page 34.
Note: When the phone is in administrator mode and the Maintenance menu is on the
display, pressing key 2
2
ABC
will switch the phone to user mode.
When the phone is in user mode and the Maintenance menu is on the display, press key 2
2
ABC
to switch the phone to administrator mode. You will be asked for the administrator
password. The default administrator password is 0000 (4 x zero).
Most of the individual settings are described elsewhere in this manual: See "Using the phone" on page
44 and "Customizing the phone settings" on page 64.
Adjusting the backlight
The display's backlight can be adjusted separately for the times when the phone is active and when the
phone is idle. Lowering backlight intensity lowers the energy consumption of the phone.
Adjusting the backlight for active states
1. Press
.
2. Press 1 Preferences.
3. Press 5 Display.
4. Press 1 Backlight on activity.
5. Press right or left arrow on the navigation key to increase (
) or decrease ( ) the backlight's
intensity.
Adjusting the backlight for the idle phone
The backlight for times when the phone is idle can be turned off completely by reducing the intensity to
one vertical bar. The phone will switch to the backlight's idle setting when there has been no activity for
the number of seconds specified on the phone's web interface.
Adjusting the intensity:
1. Press
.
2. Press 1 Preferences.
3. Press 5 Display.
4. Press 2 Backlight when idle.
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snom 760 User Manual Getting to Know Your Phone
5. Press right or left arrow on the navigation key to increase ( ) or decrease ( ) the backlight's
intensity.
Setting the number of seconds after which the phone will switch to idle backlight:
1. Open the phone's web interface (see "Opening the web interface" on page 32).
2. Click on "Preferences" (see "How the web interface works" on page 33).
3. Enter the number of seconds in the text field of "Dim after (in seconds)" (in the section "General
Information". default is 20 seconds.
4. Click on "Apply" and "Save".
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snom 760 User Manual Getting to Know Your Phone
The phone's web interface
Opening the web interface: See page 32.
Firmware versions below 8.7.4
When the web interface is opened for the first time upon initialization, you will see the Security page.
We urge you to set administrator and HTTP passwords to protect your phone from remote attacks.
The default administrator password is 0000 (4 zeros); there is no default HTTP password. Please
note:
- If you do not replace the default administrator password by an individual one, an
unauthorized third party with access to the phone could set an administrator password
unknown to you. In such a case, you would no longer be able to switch from user mode to
administrator mode.
- If you do not set an HTTP password, you make it easier for experienced hackers to break
into your system.
- If you set your own passwords, be sure to write them down and store them in a secure
place.
Without the administrator password, you will not be able to return the phone and the web
interface from user mode to administrator mode; many settings will be inaccessible.
Without HTTP password you cannot open the phone's web interface.
If you do not wish to set an HTTP password, you can turn off the reminder on the phone’s display
until the next reboot or forever by clicking on the respective button. If you change your mind later, you
can set the password on the phone’s web interface, "Advanced"page > "QoS Security" tab > "HTTP
Server" (see ) or turn off the warning later at Advanced > QoS Security > Security > Ignore security
advices.
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snom 760 User Manual Getting to Know Your Phone
Firmware versions 8.7.4 and higher
When you register the first account during the initialization of the phone, your SIP user name and
password will be registered as the HTTP user name and password. If you wish to change them later,
you can do so on the phone's web interface > Advanced > QoS Security > HTTP Server.
Note:
- If you do not replace the default administrator password by an individual one, an
unauthorized third party with access to the phone could set an administrator password
unknown to you. In such a case, you would no longer be able to switch from user mode to
administrator mode.
- If you set your own passwords, be sure to write them down and store them in a secure
place.
Without the administrator password, you will not be able to return the phone and the web
interface from user mode to administrator mode; many settings will be inaccessible.
Without HTTP password you cannot open the phone's web interface.
Opening the web interface
1. Look up the phone's IP address:
> 6 Information > 2 System Info.
2. Open a web browser on your PC. Enter the IP address, preceded by "http://" in the address bar
(for example: http://192.168.10.115) and press ENTER. The home screen opens:
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snom 760 User Manual Getting to Know Your Phone
How the web interface works
The vertical menu on the left side of the window is always the same, no matter which window happens
to be open at the time. Available menu items depend on whether the phone is running in user or
administrator mode.
Click on a menu item to open that page. Some pages contain several documents. To make a
document visible, click on its tab. The font weight of the characters on the active tab is bold. Only one
tab can be active at a time.
Note: Any changes you make will not take effect until you click on "Apply". Changes will
be lost if you open another page of the web interface or if you close the web interface
without first clicking on "Apply".
After you have clicked on "Apply", the "Save" button will appear at the top of the page.
Click on "Save" to save the changes permanently. Changes that have not been saved
will be lost if and when the phone loses power or is disconnected from its power source.
On the right of each setting, there is a link symbolized by the question mark. Click on this link to open a
wiki page with information on the setting (description, valid and default value, links to connected issues,
etc.). Click on the return button of your browser to return to the phone's web interface.
Note: You may have to enter your HTTP password to return to the phone's web interface.
Web settings overriding manual phone settings
In some cases settings activated on the web interface override manual settings on the phone. If a
setting you have made on the phone does not appear to take effect, look for a conflicting setting on the
web interface.
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snom 760 User Manual Getting to Know Your Phone
User mode/administrator mode
snom phones can be operated in administrator or user mode. In administrator mode, all settings are
accessible and can be modified; in user mode, a number of settings are not accessible. The factory
default is administrator mode.
When the phone is running in user mode, the administrator password is required to revert to
administrator mode. The default administrator password is 0000 (4 x zero). We can recommend that
you change the password.
Note: Do not forget to write the new password down and store it in a safe place; without
it, a TFTP reset to factory values is necessary to return the phone to administrator mode.
If your phone is administered centrally, user mode may be the rule. Please check with
your administrator.
User mode on the phone
The "Identity" and "Network" menus and the setting "Reset Values" in the "Maintenance" menu are
inaccessible.
User mode on the web interface
Some windows like "Preferences" are available in user mode while many are not. The menu item
"Advanced" is available but the settings normally found on it are not. In user mode the two pages look
like this:
To return the phone and its web interface to administrator mode, open the Advanced Settings page,
enter the administrator password in Administrator Login and click on "Apply". The default password is
0000 (4 x zero). The two pages in administrator mode look like this:
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snom 760 User Manual Getting to Know Your Phone
• If a window contains several pages, click on the tab at the top to open the page. The font weight of
the characters on the tab of the visible page is bold.
• Any changes you make will not take effect until you click on "Apply". Changes will be lost if you
open another page of the web interface or if you close the web interface without first clicking on
"Apply".
N ote: Whenever you click on "Apply", the "Save" button will appear at the top of the
page. Click on "Save" to save the changes permanently. Changes that have not been
saved will be lost if and when the phone loses power or is disconnected from its power
source.
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snom 760 User Manual Directories
Directories
Directory
The directory is the built-in directory of the phone. It can hold 1000 entries. Entries can be added and
edited on the phone and on the web interface.
Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply"
and "Save", depending on your firmware version. Changes will be lost if you open another page of the
web interface without first clicking on "Apply"/"Save".
Definitions, explanations
Directory entries
Each entry must have at least one phone number; multiple associated phone numbers are possible. If
you do not enter a first and/or last name and/or nickname, the phone number will appear under both
"Name" and "Number".
• Entry with one phone number:
• Entry with several associated phone numbers:
Name area. Same data
for the master record and all
subentries.
Blue area. Data can be
different for each associated
phone number. If subentry
textfi elds are blank, the data
from the master record is
displayed.
Blue area of Subentry 2: Different "Group" selection (S), dif-
ferent entry in textfi eld of "Email" (S). No entry in text fi elds of
"Title" and "Organization", therefore same as Master Record.
Number area (N): Individual
settings for the master record
and each subentry possible.
Subentry 1
M
N
M
M
N
M
Master record (M) Subentry 2
M
M
M
N
S
S
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snom 760 User Manual Directories
Contact Types
VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active.
You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and
if that group has a distinct ringtone, the ringtone assigned to the group will be played.
Deny List: Calls from phone numbers with this contact type will not ring on your phone. The caller
hears the "Busy" signal.
Outgoing identity
The default setting is "Active" which means that the phone will use the current outgoing identity
whenever you dial the number of the phone book entry.
You can also select a specific identity to be used as the outgoing identity whenever the number is
dialed, for example, if you want to use a specific VoIP provider for these calls.
Note: To use an outgoing identity specified in the directory, you must dial the number
from the directory. If you simply type it on the keypad, the current outgoing identity, as
indicated on the display, will be used.
Group
The available group types are Friends, Family, Work, Colleagues. You can assign a distinct ringtone to
each group type.
Ringtones
The phone has 10 built-in ringtones that can be assigned to identities, group types, and contact types.
It is also possible to download a custom melody.
Assigning ringtones to identities: See "Identities/accounts" on page 64.
Assigning ringtones to contact type VIP and group types
Preferences > Directory Ringtones.
Select a ringtone from the respective drop-down menu and click on "Apply". If you choose "Custom
Melody URL", enter the URL to the data file in the text field. It must be a file of the type PCM 8 kHz 16
bit/sample (linear) mono WAV.
Note: Ringers assigned to contact type VIP and to any of the group types override the
ringers assigned to the identities. For example, if you have assigned ringer 1 to one of
the identities and ringer 2 to the group "Colleagues", the phone will play ringer 2 when a
contact from the "Colleagues" group calls that identity.
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snom 760 User Manual Directories
Adding/Editing Entries on the Phone
Adding new entry manually
1. Press
to open the phone's directory.
2. Press
on the navigation key to go straight to <New Item>.
3. Press
.
4. Enter the phone number and press
.
5. Enter a nickname in the text field of "nick name" (optional) and/or press
. The "Details" screen
opens.
Note: Entering a nickname is optional. If you don't enter one, the entry will be listed
under the phone number. You can add a first and last name later by editing the entry on
the phone or on the web interface.
6. See "Editing existing entry" on page 39 on how to continue.
Adding new entry from call list
1. Press
to open Call history.
2. Press number key to select a call list.
3. Use
/ to select a call.
4. Press
"Details".
5. Press
/"Save" to add the name (if the name was transmitted) and number to the phone
directory. If the name is not shown, the number will be used in its place.
See "Editing existing entry" on page 39 on how to add a name, phone type, group, etc.
Adding current caller
Press
to add the caller's name (if transmitted) and phone number to the directory. If the name is
not shown, the number will be used in its place.
See "Editing existing entry" on page 39 on how to add a name, phone type, group, etc.
Sorting entries
1. Press
to open the phone's directory.
2. Press
.
3. Press
/ to select the criterion for sorting (nickname, first name, last name, organization,
etc.).
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snom 760 User Manual Directories
Editing existing entry
1. Press
to open the phone's directory.
2. Selecting an entry: Scroll to the entry or enter the first letter of the name.
3. Press
. The "Details" screen for the entry will be displayed.
4. Editing a detail.
a. Press
/ and to select a detail. Depending on the detail,
b. in some cases, you will see the prompt screen where you can enter or modify text. Edit the
data, if necessary, and press
to save and to open the next screen. See also Entering
numerals, letters, special characters, and symbols.
In other cases, you will see a succession of screens with context-sensitive buttons. Example:
Modifying the settings of "group".
i. Select "group" with
and . The "favorite" screen opens.
ii. Use
/ and to select yes or no. The "group" screen opens.
iii. Use
/ and to select family, friend, colleague, work, or none. The "contact type"
screen opens.
iv. Use
/ and to select VIP, block, or none.
c. When you are done editing the entry, press
.
Deleting an entry
1. Press
to open the phone's directory.
2. Selecting an entry: Scroll to the entry or enter the first letter of the name.
Note: If there is more than one phone number associated with the entry and you want to
delete only one of them, press
. Select the number you want to delete with /
and press the function key
.
3. Press
. You will be asked, "Are you sure?".
4. If you are, press
.
Adding/editing entries on the web interface
Click on Directory in the menu on the left side.
Adding new entry
1. Type data in text fields of "Add or Edit Entry“.
◦ Number: Type the number exactly as you would dial it, with country and area codes, if
necessary, and without parentheses, hyphens, blank spaces.
◦ Number Type: Select the type of connection from the drop-down menu. The default setting is
SIP.
◦ Contact Type: Select "None", "VIP", or Deny" from the drop-down list. The default setting is
"None".
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snom 760 User Manual Directories
- Calls from entries on the "VIP" list will always ring on the phone, even when the phone is in
a call or in DND mode.
Note: You can assign a distinct ringtone to the contact type "VIP": Preferences
> Directory Ringtones.
- Calls from entries on the "Deny" list will not ring on the phone. The caller will always hear
the busy signal.
◦ Outgoing Identity: The drop-down list shows all identities configured on the phone. If you
select one of the identities for one of the numbers listed in the phone book, all calls to that
number initiated from the phone book will show that identity on the callee’s phone.
◦ Blue area: The data entered in the textfields will be displayed when the entry is opened on the
phone. The data can be used to sort entries by group, name, organization, etc., and can be
edited on the phone.
- "Group" drop-down menu: Available types are "Friends“, "Family“, "Colleagues“, or "Work".
You can assign a distinct ringtone to each group type: Preferences > Directory Ringtones.
- "Nickname": If you enter a nickname, it will appear under the "Name" header of the
Directory on the web interface.
◦ First name, family (last) name: Will be added in this order under "Name" in the directory, unless
you have also entered a nickname.
◦ Birthday. Uses the format set at Preferences > General information > U.S. Date Format (mm/
dd): "On" or "Off". Enter in DD.MM.YR or MM/DD/YR format. Examples:
Output when US Date Format setting is
Date Input On Off
March 5, 1980 5.3.80 or 3/5/1980 3/5/80 5.3.80
March 12, 1980 12.3.80 or 3/12/1980 3/12/80 12.3.80
October 5, 1980 5.10.80 or 10/5/1980 10/5/80 5.10.80
October 12, 1980 12.10.80 or 10/12/1980 10/12/80 12.10.80
◦ Favorite: Tick box to add entry to "Favorites" list.
2. Click on "Add/Edit" to save new entry to directory.
Editing an entry
When you open an existing entry, the current information is displayed in the text fields of "Add or Edit
Entry" and two additional buttons, "Add Sub" and "Change", are available.
• Editing
◦ If single entry, click on in the entry's line.
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snom 760 User Manual Directories
◦ If there is more than one number associated with a name:
- Click on
in the name's line if you wish to edit/add the first or last name of the date of
birth and the data in the blue area applicable to the master record.
- Click on
in a phone number's line if you wish to edit the subentry`s data (phone number,
number & contact type, outgoing identity, and any blue area data applicable to this subentry
only).
Make changes as necessary and click on "Change".
• Adding additional phone number (subentry) for a name
◦ Jane Smith's entry has only one phone number, her SIP phone number. In this example, the
phone number of Jane Smith's landline will be added to the directory.
- Click on
in Jane Smith's line. The data is shown in "Add or Edit" area (Fig. 1).
Fig. 1 Fig. 2
- Enter the phone number in the text field of "Number" (Fig. 2).
- Select "fixed" from the drop-down menu of "Number type" (Fig. 2).
- If you wish, select a contact type and an outgoing identity from drop-down lists (Fig. 2).
- Click on "Add Sub" (Fig. 2).
◦ John Miller's entry has a SIP number and a private number. In this example, his cell phone
number will be added as a third number.
- Click on
in the line containing John Miller's name. The data is shown in "Add or Edit"
area.
- Enter the phone number in the text field of "Number".
- Select the number type.
- If you wish, select a contact type and an outgoing identity from the respective drop-down
list.
- Click on "Add Sub".
The directory now contains Jane Smith's landline number and John Miller's mobile phone number.
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snom 760 User Manual Directories
Deleting entry on web interface
• Click on
in the line of the master record to delete the name and all associated phone numbers.
• Click on
in the line of a phone number subentry to delete that subentry, but keeping the master
record and any other subentries.
Dialing from phone directory
To dial, click on in the line of the phone number.
Deleting whole directory
Deletes entire directory irretrievably!
Importing/Exporting Directory
See our Wiki at http://wiki.snom.com/Web_Interface/V7/Directory.
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snom 760 User Manual Directories
External directories
Provided by your network, your VoIP provider, or another external source.
LDAP
Enter the necessary data received from your administrator, VoIP provider or other external source in
the text fields of the phone‘s web interface > Advanced > Network > LDAP and click on "Apply" and
"Save".
Enter the first letter of the name you are searching for. Type more letters if the name shown isn't the
right one or scroll through the list. Press
to dial.
Contacts
On the phone's web interface > Configuration Identity # > "SIP" tab > "Contact list" click on the radio
button "on". Enter the URI received from your administrator, VoIP provider or other external source in
the text field of "Contact list URI" and click on "Apply"/"Save".
To dial a contact on the phone, enter the first letter of the name you are searching for. Type more letters
if the name shown isn‘t the right one, or scroll through the list. Press
to dial.
44
snom 760 User Manual Using the Phone
Using the phone
This section describes the functions of the phone with the factory default settings. If your phone was
installed and/or set up by someone else, the default settings may have been changed. Please check
with that person or company if the phone does not react as described here.
The caller information displayed on the screen is controlled by a setting on the phone‘s web interface.
The default setting is "Name". You can change the setting at Preferences > General Information >
Number Display Style by selecting a different option from the drop-down list.
Making calls
See "Entering numerals, letters, special characters, and symbols" on page 24 for information on input
modes and entering letters, numerals, and special characters.
Selecting identity for current outgoing call
See "Identities/accounts" on page 64 on how to configure identities.
If more than one identity is shown on the display, the one on the dark bar is the outgoing identity for the
call and the number/name that will show on the callee’s phone. Use
or to select another identity.
Using different audio devices
Handset
• Pick up the handset, enter the phone number, and press
. OR
• Enter the phone number and pick up the handset.
Headset
Enter the phone number and press
or headset key.
Speakerphone
Enter the phone number and press the speaker key.
Handset or headset and casing speaker
1. Use the method for handset or headset use to dial.
2. When the call has been established, press
to allow other persons present in the room to
listen to the party on the other end. Press the key, which has changed to
, again to turn the
speaker off.
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snom 760 User Manual Using the Phone
Using different dialing methods
Auto dial
If a time span in seconds has been selected from the drop-down menu at Advanced > Behavior >
Phone Behavior > Auto Dial, the phone will dial the number on the display when the specified number
of seconds has elapsed.
Redialing
1. Press
to show the last 100 numbers dialed, with the very last number at the top.
2. Press
to dial that number or use / to select a different number and then press .
Calling number from call history (missed, received, dialed calls)
1. Press
.
2. Press the number of one of the lists to open that list.
3. Use
/ to select a phone number.
4. Press
to dial the number.
Calling number from phone directory
1. Press
.
2. Use
/ to select a name or enter the first letter(s) of the name on the alphanumeric keypad.
3. Press
to dial the number.
Speed dialing
Setting speed dial numbers: See "Speed dial" on page 74. Mapping a speed dial number onto one of
the programmable virtual function keys 1-15: See "Configuring the function keys", "Example 3, Speed
dialing" on page 62.
• Speed dial number on speed dial list
1. Enter the speed dial number (0-30) or character (#, *) assigned to the phone number you wish
to dial.
2. Press
to dial.
• Speed dial number mapped onto freely programmable function key 1-16: Press the key.
Calling emergency numbers
Numbers specified as emergency numbers can be dialled even when the keyboard is locked! See
"emergency nos" on how to set emergency numbers. Several numbers (911, 112, 110, 999) have
been preconfigured.
• On an unlocked keyboard: Enter the number and press
to dial.
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snom 760 User Manual Using the Phone
Call waiting
When you are in a call, another call coming in will be announced visually by the symbol of a phone
ringing and acoustically by the sound of a double beep; you will also see caller ID on-screen if it is
being transmitted. If you wish to switch to visual or acoustic announcement only or turn call waiting off
completely, see "Call waiting" on page 72.
Fig. 1 Fig. 2 Fig. 3 Fig. 4
Note: In FW versions 8.7.3.15 and higher, 8.7.4.5 and higher, 8.7.5.1 and higher (please
check which branch applies to your phone), waiting calls are announced visually by the
symbol in the function key line (Fig. 5).
Fig. 5 Fig. 6
To accept or reject the waiting call, you must first open the Call waiting screen (Fig. 6)
by pressing the function key underneath . Continue as described below.
When a call is waiting (Fig. 1 or 5, respectively), you have the following options:
• Press
to accept the second call and put your current call on hold.
• Press
to switch to the screen showing your current connection (Fig. 2). The symbol has
been added to the function key line.
◦ Press
to end the current connection and connect to the waiting call.
◦ Press
to switch back to the call-waiting screen.
◦ If there is more than one call waiting (Fig. 3 and 4), press
to view the next one, press
to view the previous one.
• If you do not wish to accept the waiting call, you can:
◦ ignore the announcement. If you have set call forwarding when busy, the call will be transferred
to that phone.
◦ reject the incoming call by pressing
. The caller hears the busy signal. Pressing for three
seconds will also put the caller on the Deny list of the phone's directory. Future calls from this
number will not ring on the phone; the caller hears the busy signal.
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snom 760 User Manual Using the Phone
Active calls
Hold
One call on hold
Press
to put the ongoing call on hold. Held calls are indicated threefold:
◦ By the text on the display.
◦ By the slowly blinking line key (green LED).
◦ By the glowing call indication LED (red LEDs).
You can now:
◦ transfer the held call blindly or with prior announcement - see "Transferring calls" on page 53.
◦ receive and make calls and put other calls on hold.
Pick up the held call by pressing its line key or by pressing
again. If the other party hangs up
while on hold the call terminates on your phone as well, and the indicators are turned off.
Holding multiple calls
If you are in a call with one party and have one or more calls on hold or if there is more than one call on
hold, you can switch back and forth between the active call and any call on hold, transfer calls, etc. The
info bar and the status line will tell you how many total calls there are and which one you are connected
to. Your input on the phone's keys will affect the call on-screen at the time, i.e., the call shown in the
contact area of the display. Up to 12 simultaneous calls are possible.
Figures H-1 to H-3 show the phone connected to one call with two calls on hold; Figures H-4 to H-6
show the phone with three calls on hold and no connected call.
Fig. H-1 Fig. H-2 Fig. H-3
61
snom 760 User Manual Configuring the Function Keys
Example 2, Monitoring calls on-screen
When you are monitoring another extension or phone line, you may want to see more information on the
display, for example the number of an incoming call to that extension or line. In our example, key P4
will be programmed to show ongoing activity on monitored extensions or lines on the display.
1. On the phone's web interface, click on "Function Keys" in the menu on the left.
2. Under "Context" of P4, select Active or one of the configured identities from the drop-down list.
3. Under "Type" of P4, select "Key Event" from the drop-down list.
4. Under "Number" of P4, select "Monitor Calls" from the drop-down list.
5. Click on "Apply" and "Save".
i
P4
P5
Press key P4 on the phone to show any ongoing activity on monitored extensions or lines on the
display. For example: "156 > 157" indicates that extension 156 is calling extension 157; "156 x 157"
indicates that 156 is connected to 157 and that 156 is the caller, 157 the callee.
Monitored extension ringing
Monitored extension busy
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snom 760 User Manual Configuring the Function Keys
Example 4, Turning forwarding of all calls on and off
The functionality "Forward all" redirects all incoming calls to another phone or a mailbox. It is possible
to configure the settings on the phone and on the web interface. If you need to turn this function on
and off frequently and/or regularly, you may want to be able to do so with the touch of just one key
instead of going through the menu every time.
1. On the phone's web interface, click on "Function Keys" in the menu on the left.
2. Click on the drop-down list of one of the context-sensitive, programmable function keys. In our
example, it is the second key from the right.
3. Select "Forward all" from the drop-down list.
4. Click on "Apply" and "Save".
Using the configured context-sensitive function key on the phone to turn forwarding of all calls on and
off:
1. Press the key (Fig. 1).
2. The display will prompt you to enter a forwarding target (Fig. 2). If one has already been set,
the display will propose that number; you can accept it with
or change it and then press .
Forwarding of all calls is now activated (Fig. 3)
3. To turn off forwarding of all calls, press the key again (Fig. 3).
Fig. 1 Fig. 2 Fig. 3
1 …

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