31
GB
Customer Service
Rating plate
Figure
B
When you call Customer Service you will be
asked for the ‘E’ number and ‘FD’ number
for your appliance.
Both numbers are shown in a box with
a black border on the rating plate. This is
located inside the fridge section, at the
bottom left-hand side next to the vegetable
container.
The address and telephone number of your
nearest Customer Service is listed in the
customer service directory or else in any
telephone directory.
Minor problems and how
to rectify them yourself
frozen goods out of the freezer, wrap them
well to keep them cold and store them
somewhere cool.
Switch off the appliance and open the
freezer section door. After about 12 hours
the ice on the cooling system will have
thawed. Switch the appliance on again and
put the frozen goods back inside.
If you are not able to rectify the problem
with the help of the suggestions listed here,
please call Customer Service.
Do not open the door more often than
necessary, so that the cold temperature
inside is retained for as long as possible.
Do not take any further action, especially
with regard to the electrical parts of the
appliance.
30
GB
Minor problems and how to rectify them yourself
Customer service should NOT be
contacted for every fault. Most faults
are minor. Therefore, before you call
customer service, please check whether
you can eliminate the fault yourself based
on the following information.
A technician who is called out to rectify
a minor fault will charge the customer, even
if the appliance is still under guarantee.
If the display, Fig.
2
/9, does not illuminate:
check that the power is ON, that the plug is
correctly inserted in the socket and that the
appliance is switched ON.
If "E1" (flashing) (Fig.
2
/9) is displayed
while the appliance is being switched on:
The temperature in the refrigerator
compartment is very high. A few minutes
after switching on the appliance, press the
Cooler button to display the set refrigerator-
compartment temperature. Otherwise, "Al"
(freezer compartment is warm) or the set
freezer-compartment temperature is
displayed.
If "E2" (flashing) (Fig.
2
/9) is displayed
while the appliance is being switched on:
The temperature in the freezer compartment
is very high. A few minutes after switching
on the appliance, press the Freezer button
to display "Al" and then the set freezer-
compartment temperature. Otherwise, the
set refrigerator-compartment temperature is
displayed.
If the refrigerator-compartment light does
not function:
– The light bulb is defective. Pull out
the mains plug and remove the cover
(Fig.
A
/A). Replace the defective light bulb
with a light bulb of the same type
(max. 15 W, 230 V, E14 holder).
– The light switch is sticking (Fig.
A
/B).
Check whether it can be moved. If not,
please call customer service.
If the display, Fig.
2
/9, flashes but the
acoustic signal is not emitted:
the freezer compartment was too warm due
to a power failure or a fault.
When the Alarm button is pressed, the
warmest temperature reached in the freezer
compartment is indicated for five seconds
on display 9 (not flashing). This value is then
cleared. Display 9 then indicates the
programmed freezer compartment
temperature without flashing.
If a temperature greater than +3 °C is
displayed, check the frozen food.
If flavour, odour and appearance have
changed, make a ready-made meal out of
the food and refreeze.
No longer store the frozen produce for the
max. storage period.
If the display fig.
2
/9 flashes and the
warning signal is emitted after the freezer
compartment has been running for a
prolonged period :
Fault, freezer compartment is too warm !
The programmed freezer compartment
temperature is displayed.
To switch off the warning signal, press the
"Alarm" button.
Possible causes of the fault :
- The gap above the appliance or in the base
is blocked,
- The freezer compartment door has not
been closed properly,
- Fresh food was frozen without "fast
freeze",
- Too much fresh food was frozen at once,
- High ambient temperature.
When the fault has been rectified, press the
"Alarm" button; the display stops flashing
when the freezer compartment has reached
its operating temperature again.
If the freezer section door has been kept
open for a long time and the temperature
inside now no longer reaches the pre-set
level,
so much ice has formed on the evaporator
(source of cold temperature) that it cannot
be defrosted by the fully automatic
defrosting system. In this case take the
