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Skype Manager
User Guide
Version 3.0
Copyright © Skype Limited 2011
Page 3 Skype Manager User Guide
Important
Emergency calling
Access to a broadband internet connection is required. Skype is not a replacement for
traditional telephone services and cannot be used for emergency calling.
Skype Connect is meant to complement existing traditional telephone services used with
a corporate SIP-enabled PBX, not as a stand-alone solution. Skype Connect users need
to ensure all calls to emergency services are terminated through traditional xed line
telephone services, connected to the local exchange, or through other emergency calling
capable telephone services.
Online Numbers
Online Numbers are provided ‘as is’ and their ongoing availability to you is subject
to applicable local residency rules and regulatory practices. The terms related to
Online Numbers may change accordingly, such changes may include the imposition or
amendment of local residency requirements and/or require you to provide further user
information for continued access to dened Online Numbers. Such changes may impact
on your ability to use, purchase and allocate Online Numbers in the future. The terms that
relate to Online Numbers are clearly displayed within the Online Number purchase ow
and you need to agree to these prior to proceeding to purchase Online Numbers.
Page 8 Skype Manager User Guide
2.0 Setting up your Skype
Manager
It couldn't be easier to get started with Skype Manager. All you need to set up your Skype
Manager is to enter a Skype Name and password and register your company details
online.
Once you are signed in to Skype Manager, you can add the employees whose Skype
usage you want to manage, buy and allocate Skype Credit, allocate features and monitor
your company's Skype usage immediately. You can sign in to Skype Manager whenever
you have an internet connection available so you're not tied to one computer or location
when you need to administer Skype products and features across your business.
To set up your company’s Skype Manager:
1. Go to:
skype.com/go/skype.manager.setup
2. If you want to use an existing Skype account to set up your Skype Manager, enter your
Skype Name and password, then click Sign me in:
If you want to create a new Skype account specically for your Skype Manager, click
No, I dont have a Skype account, enter your details and click I agree – Continue:
Page 10 Skype Manager User Guide
company is registered.
4. Enter the legally registered address of your company.
5. If required, enter your VAT number. Companies based outside the European Union
do not have to pay VAT when purchasing Skype Credit in Skype Manager. Companies
based within the European Union (except Luxembourg) do not have to pay VAT if they
provide a valid EU VAT code and declare they are purchasing the Skype Credit on
behalf of their business.
6. Check I have read and accept the Skype Business End User Licence Agreement and
the Skype Business Terms of Service.
7. Click Set up Skype Manager. You will be automatically signed into your Skype
Manager. The rst thing you will see is the Dashboard.
Page 11 Skype Manager User Guide
3.0 Getting started with Skype
Manager
Skype Manager has been designed to help you work smarter. The Dashboard gives you
an overview of your company's Skype usage and there are separate areas dedicated to
Members, Features, and Reports, easily accessible from the toolbar.
This makes it easy for you to nd your way around Skype Manager and to perform the
tasks needed to manage Skype effectively in your company.
3.1 Signing in to Skype Manager
Once you have set up your Skype Manager, you can sign in to it at any time by visiting:
skype.com/go/skype.manager.signin
Just enter your Skype Name and password and click Sign me in.
Note that if you are a new administrator for an existing Skype Manager, the following will
be displayed the rst time that you sign in:
Once you have read the agreements, check I have read and accept the Skype Business
End User Licence Agreement and the Skype Business Terms of Service and click Sign
me in.
To ensure the safety of your company's information, you will be automatically signed out
of Skype Manager if you haven't used it in a while.
Alternatively, you can sign out of Skype Manager at any time by clicking Sign out in the
top right corner of your Skype Manager.
3.2 Using the Dashboard
When you sign in to Skype Manager, the Dashboard is always displayed rst and provides
a useful overview of your company's Skype usage.
Page 12 Skype Manager User Guide
The Dashboard provides the following information:
• Reports - the amount of Skype Credit you have allocated per month. Place your cursor
over a month to view the total expenditure for that month.
Alternatively, click a specic month to view the Summary report for that month. For
more information on the Summary report, please see 7.1 Displaying the Summary
report.
• Account status - the status of your payment settings, which can be All OK, Attention
Required, or Problem.
• Current balance - your Skype Manager credit balance, as well as an indication of
whether you have Auto-recharge enabled.
• Upcoming allocations - the total value of allocations due to be deducted from your
Skype Manager credit balance in the next 30 days.
If you have insufcient credit to cover the cost of your allocations in the next 30 days,
the amount of credit that is missing is displayed below Upcoming allocations. Click
Buy more Skype Credit to add credit to your Skype Manager credit balance.
For more information on buying Skype Credit for your Skype Manager, please see 5.0
Skype Credit.
• Your features - a summary of all of the features currently allocated to members of your
Page 13 Skype Manager User Guide
Skype Manager.
• Your members - a summary of how many members you have, any changes that have
occurred since you last signed in and details of any outstanding invites or account
transfer requests.
• News - the latest Skype Manager news.
3.3 Using the toolbar
The toolbar lets you move between the different areas of your Skype Manager.
The toolbar contains links to the following areas:
Dashboard
For an overview of your Skype Manager.
Members
For adding members to your Skype Manager and managing their details.
Features
For allocating features to your members and managing their details.
Reports
For keeping track of purchases, allocations, features and the Skype usage of your
members.
The toolbar also contains:
• Your current Skype Manager credit balance.
• The Buy Skype Credit button - for buying additional Skype Credit.
• Search Members - Simply enter the member's name and a list of matching members
will appear below.
Click the member you are looking for to view that member's details.
Page 64 Skype Manager User Guide
To view the Members list and add other members to your Contact list:
1. Sign in to Skype and select Account from the Skype menu bar.
2. Under Settings and extras, next to Skype Manager, click View details.
3. Click Members list to view a list of all the members of your Skype Manager.
4. To add someone to your Skype Contacts list, click Add contact next to their name.
5. Depending on your browser, a message may be displayed, asking you to conrm that
you want to open Skype or asking if you want to allow access to Skype. Accept to
continue.
6. Before the contact can be added, you must send a contact request to the member.
Enter some text to introduce yourself and click Send request.
10.6 Viewing your Online Numbers
If you belong to a Skype Manager with a personal Skype account, you can see the details
of any Online Numbers you have.
To view your Online Numbers:
1. Sign in to Skype and select Account from the Skype menu bar.
2. Under Settings and extras, next to Skype Manager, click View details.
3. Click Online Numbers.
10.7 Leaving your Skype Manager
If you belong to a Skype Manager with a personal Skype account, you can leave your
64

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