Follow this guide to find out more about your Sky±HD box
1
Overview
About your Sky±HD box
Your Sky±HD box decodes HD
information from the satellite
With your Sky±HD box, a compatible HD ready TV and the relevant subscriptions
you can enjoy fantastic Sky entertainment in stunning high definition, as well as
all the features and benefits of Sky±.
Our Sky±HD box is a video recorder and satellite receiver in one, making it easy
to record and store a collection of your favourite TV shows and movies to watch
whenever you want. The 250GB personal storage capacity of the Sky±HD box
means you can store 180 hours of SD content and 60 hours of HD content. If
you have a Sky±HD 2TB the 1.5TB personal storage capacity means you can store
1180 hours of SD content and 350 hours of HD content. Sky± also allows you
to record two programmes at once, pause and rewind live TV as well many more
features. Plus you can set your Sky±HD box to record a TV show when you’re not
in front of your TV using the Sky± app or online at sky.com.
We’re continually looking for ways to make improvements for our customers, and
so the software on your Sky±HD box will be updated with new features via the
satellite. We’ll let you know about these new features as soon as they’re available,
or you can go to sky.com/skyguide to find out more about the latest features.
To make the most of all the Sky± features, make sure your Sky±HD box is
connected to your broadband router. You can connect your Sky±HD box to your
broadband router using the built-in Wi-Fi capability (DRX890W and DRX895W
models only).
6
2
Overview
Front
back upjumps back to last page or to previous
level in Sky Guide screens
tv guideshows the Sky± Homepage
turns your Sky±HD box on, to standby or off
Top
ireveals more about a programme
arrowsshow what’s on other channels or
highlight on screen options
selectconfirms a menu option
Your Sky±HD box
lights when Sky± is recording
or playing back programmes
Wi-Fi Protected Setup (WPS) button
for quick and easy connection to your
broadband router (selected models only)
lights white when a wireless connection
is established
lights green when you’re online
(using the phone line)
lights red when the remote is used
lights green when the box is on, amber
when the box is in standby and red when
the box is off
rewinds a recording or live TV
stops playing back a recording
records a programme
plays a recording
pauses a recording or live TV
fast forwards a recording
7
Overview
Press the Sky button on your Sky±HD remote to turn the box on,
and wait for a few moments for it to start up.
To turn your Sky±HD box to standby, press the standby button
on your remote.
To turn your Sky±HD box to off, press and hold the standby button
for 5 seconds on your remote. The standby light on the front panel
is red when your Sky±HD box is plugged into the mains but turned
off. The light is green when your Sky±HD box is on. The light is amber
when your Sky±HD box is in standby.
Use HDMI One Touch to turn a compatible TV on and
switch to the correct HDMI input for your Sky±HD. You can
even quickly switch from a DVD player or games console.
See page 94 and sky.com/onetouch for more information.
Unfortunately this feature is not available on Samsung HD,
Pace HD or DRX780 boxes.
To save power and money, please put your Sky±HD box
into standby mode when you’re not using it.
See Saving energy with standby (page 104) to read
about your Sky±HD box’s automatic energy saving mode.
Your Sky±HD box must be on or in standby to be able to record
programmes, see Recording with Sky± (page 26) to read about
recording programmes.
Your Sky±HD box must be on or in standby for a selection of On
Demand programmes to be automatically received by your box.
Find out more about on demand programmes on page 33.
3
Turning your Sky±HD box on and off
Skyturns
the box on
Standby turns
the box to
standby or off
red = off
amber = standby
green = on
8
Overview
Your viewing card needs to stay in your Sky±HD box at all times
so you can watch all the Sky TV channels you’re entitled to.
The viewing card slot is under the flap on the front of your Sky±HD
box. There’s no need to remove the viewing card unless it’s faulty
or has expired.
Please remember these cautions:
•Don’t remove or re-insert the viewing card unnecessarily
•Don’t bend the viewing card
•Keep the card away from heat and sunlight
•Keep the card dry. Never clean it with fluids – use a soft dry cloth
•Keep the card away from small children and pets
4
Your viewing card
9
Overview
5
Connecting your Sky±HD box to your broadband router
If your Sky±HD box has built-in Wi-Fi connectivity (DRX890W and
DRX895W models only), then simply connect it to your broadband
router via Wi-Fi to start enjoying On Demand including Catch Up TV.
It can be connected to a wide variety of broadband routers from
any broadband provider. There are three ways of connecting your
Sky±HD box to your broadband router using Wi-Fi.
Firstly, check if your broadband router has a WPS (Wi-Fi Protected
Setup) button
.
A If your broadband router has a WPS button:
1 Press and hold the WPS button on your broadband router for
2 seconds.
2 Within one minute press the WPS button on the front panel
of your Sky±HD box. Your Sky±HD box should connect to your
broadband router automatically.
B If your broadband router does not have a WPS button, or you don’t
want to connect by WPS, then you can connect by entering the Wi-Fi
password:
1 Press services, 0, 5 on your remote control and this will take you
to the Network tab. Three options for connecting your Sky±HD
box are displayed.
2 Choose Connect with Password using your remote control and
press select.
3 Select the name (SSID) of your broadband network from the list
provided. This can usually be found on the back or bottom of the
broadband router, next to the password.
4 Enter the password using your remote control and press select
to connect.
C If you prefer to connect your broadband router using a WPS PIN,
then just select Connect with WPS PIN from the Network tab and
follow the on-screen instructions.
If your Sky±HD box does not have built-in Wi-Fi then you can still
connect to your broadband router via Wi-Fi using an On Demand
Connector. Visit sky.com/ondemand to find out more. You can
also connect any Sky±HD box to your broadband router using an
Ethernet cable.
When connecting your Sky±HD box to your broadband router via
Wi-Fi, please ensure you have enabled security on your wireless
network and that a strong password has been set. Please also
ensure that you only share your wireless network password with
trusted people as connecting your Sky±HD box will allow certain
other devices (with Sky software or applications installed) on
your wireless network to access information on your Sky±HD
box, such as a list of your Planner recordings.
Remember: Use of connected features counts towards any
broadband usage cap you have.
10
Overview
6
Your Sky±HD remote
gives options including subtitles, favourite
channels and turning off the mini TV
provides interactive services
tells you more about a programme
changes channel or goes up/down a page
confirms a menu option
jumps back to the last page or to the previous
level in Sky Guide screens
turns on subtitles/audio description or shows
help on using Sky Guide
fast forwards a recording
stops playback of a recording
select on screen options
enter channel numbers or select menu options
press before entering a radio channel number
turns your Sky±HD box on, to standby or off and
turns your TV on and off
sets your remote to control your Sky±HD box
sets your remote to control your TV
shows Box Office programmes
shows the Sky± Homepage
turns your TV’s sound on and off
changes your TV’s volume
show what’s on other channels
or highlight on screen options
switches to text mode
pauses a recording or live TV
plays a recording
rewinds a recording or live TV
records a programme
11
Your Sky±HD remote can work with both your Sky±HD box and your TV.
Press tv on the remote to switch control from the Sky±HD box to the TV.
Press Sky to go back to controlling the Sky±HD box.
Use HDMI One Touch Play to turn a compatible TV on and switch to the
correct HDMI input for your Sky±HD. You can even quickly switch from
a DVD player or games console. See page 94 and sky.com/onetouch
for more information. Unfortunately this feature is not available on
Samsung HD, Pace HD or DRX780 boxes.
The Sky installer should have already set up the remote for you. If you
change your TV, you need to reset the remote to work with your new TV.
See Setting up and resetting your remote (page 88) for details.
7
Your Sky±HD remote and your TV
Overview
12
Overview
8
Changing the volume
Use the remote’s vol +/- button to change the volume of your TV.
You can turn the sound off altogether by pressing the mute button.
To go through the channels one at a time, press the channel +/-
button on your remote and wait for the channel to change.
If you know a channel’s number you can enter it on the remote to
jump straight to that channel. For example, enter the sequence
5-0-1for Sky News.
Use the mute or
vol +/-button
for volume control
Change channels
one a time with
ch +/-
Or by channel
number with the
number buttons
9
Changing channels
13
The Now, Next & Later banner is your ultimate on screen helper —
it lets you see what’s on now, next and later, change channels, set
reminders, record programmes if you have a Sky± subscription,
and see which programmes you are recording right now, all without
interrupting what you’re watching.
• Press an arrow button or select to show the Now, Next &
Later banner
• Press i to see more information about a programme
• Press back up to remove the banner
There are tips on using the banner throughout this guide,
most importantly:
• What’s on your favourite channels (page 75)
• Finding out more about a programme with the i button
(page 21)
• Recording without interrupting what you’re watching (page 27)
When you’re watching a live TV programme you can press the
back up button on your remote control to jump to the TV Guide.
The yellow highlight will appear on the channel you have last
viewed.
Also, when watching a live TV programme pressing the left arrow
button is a shortcut to view the last channel you were watching.
The banner shows you what’s on now, next and later
10
About the Now, Next & Later banner
Overview
Use the arrows or
select to show the
banner
14
15
Watching the TV you love
1
The Sky± Homepage
2
Exploring the Sky Guide
3
Seeing what’s on with the TV Guide
4
Finding a specific channel in TV Guide
5
Seeing what’s on the HD channels
6
Identifying HD programmes
7
Going back to the channel you last watched
8
Finding out more about a programme with theibutton
9
Codes used in the programme information banner
10
Finding and listening to radio channels
Sky Movies On Demand
If you have the Sky Movies
pack you can enjoy hundreds
of movies ready to watch when
you are. Plus new premieres are
added every week.
1
The Sky± Homepage
Press the tv guide button on your remote control to display the Sky±
Homepage and explore a world of entertainment. Use the arrow keys on your
remote control to choose the different options available on your Homepage.
TV Guide Browse
all channels to see
what’s on over the
next 7 days.
PlannerFind the shows you’ve
recorded or downloaded
Search Search for
anything including
an actor, director,
sports team , title or
any other word.
New & Recommended
Discover new entertainment
series, the latest unmissable
on demand TV shows, and
find suggestions of TV shows
and movies you might enjoy.
SportsBrowse
through all the
sports that are on
now or coming soon.
TV Box SetsDiscover
the shows everyone
is talking about with
a wide range of box
sets available to
watch on demand.
Available to
customers with
HD subscription.
Sky Store A wide
range of movies,
from Hollywood
blockbusters to
classics are available
to rent or buy
Catch Up TVCatch up on shows you’ve
missed from up to 30 days ago from up
to 60 channels at the touch of a button.
Watching the TV you love
16
As well as using the Sky± Homepage you can move around the Sky Guide by scrolling left/right on the top menu to highlight your choice, and
then pressing select.
Top menu
2
Exploring the Sky Guide
Watching the TV you love
Symbol / Option How to get there Description
Box Officeorder Sky Box Office movies, sports and events
Radio
listen to and record digital radio channels
Interactive play games, get up-to-date information
Parentalchange your PIN, set viewing restrictions, limit spending
Optionsset up your favourite channels, turn on subtitles
Settingschange picture and sound settings, see your Sky±HD box details
+ scroll right
+ scroll left
+ scroll right
17
Watching the TV you love
Choosing TV Guide from the Homepage displays the following screen:
middle menu
use left/rightto highlight
the tab option you want
then press select
mini TV
(if available) showing what
you’re watching so you
don’t miss the action
bottom menu
or ‘listings’ use up/down
and left/rightto highlight
the item on the page
shortcuts
to get to a different Sky
Guide page, press one
of the coloured buttons
shown at the bottom of
the screen
top menu
use left/right to
highlight the option you
want then press select
Pressto leave the screens and go back to what you were watching
Use
orupto jump back to the previous level, e.g. from the listings to the
middle menu. Pressing backup from All Channels will take you to the Homepage
screen, and pressing up will take you to Home on the top level menu
to go back…
information area
Press tv guide on remote
3
Seeing what’s on with the TV Guide
18
TV Guide lists channels by channel number.
• If you know the number of the channel, you can enter it using
the number buttons
•Go down a page at a time by pressing ch-
•To see what’s on later on that channel, keep pressing right
• To see what’s on up to 7 days in advance on that channel,
use the
yellow (+24 Hours) and blue (-24 Hours) buttons
Radio channel numbers start with a zero (for example, 0101)
4
Finding a specific channel in TV Guide
Watching the TV you love
19
Watching the TV you love
To see listings for HD channels only, go to TV Guide and select
the HD & 3Dtab.
In Now, Next & Later and general listings, you can spot HD
channels easily as they have the letters HD after the channel
name, for example, Sky 1 HD.
When you’re watching TV and want to quickly return to the TV Guide,
pressing the left arrow button on your remote control will display the
TV Guide with the last channel you were tuned to highlighted.
A programme broadcast in High Definition will have the letters
HD in its programme information bar:
•While watching the programme, pression your remote
•From the Sky Guide listings, just highlight the programme
and check the programme information in the top left corner.
In full screen mode, highlight the programme and pressi
•HD programmes are highlighted in yellow in the TV Guide
listings so they’re easier to spot. You can find this setting in
Options> Customise. Under Highlight Programmes
Originated in HD press left/right to select ON/OFF.
Press
greenbutton (Save Settings) when you’re done
5
Seeing what’s on the HD channels
6
Identifying HD programmes
20
Watching the TV you love
When you’re watching TV and decide to go back to the channel you
were watching before, just press the
blue button.
The banner appears, showing the last channel you watched.
Press select to tune to that channel. The blue button can also be
used to watch your favourite channels.
See Choosing your favourite channels (page 74).
When you’re watching TV and want to quickly return to the TV Guide,
pressing the left arrow button on your remote control will display the
TV Guide with the last channel you were tuned to highlighted.
When you’re in TV Guide, and the mini TV is on, simply highlight a
programme to show its details in the top left corner — you don’t need
to press i here. To find out about programmes in other parts
of Sky Guide, press i:
•when you’re watching a programme — either live or recorded
• when a programme is highlighted in the Now, Next & Later
banner; with the on screen programme information banner,
you can use the left and right arrows to surf to any other
programme to show the synopsis for that programme
(press i again to remove the synopsis and go back to the
simple Now, Next & Later banner)
• when highlighting an On Demand programme press i to find out
more information such as the programme’s expiry date
7
Going back to the channel you last watched
Get information on
programmes with
theibutton
8
Finding out more about a programme
with theibutton
21
Watching the TV you love
Letter codes
SDThis is a Standard Definition programme.
HDThis is a High Definition programme. HD programmes are
shown in widescreen.
C This programme is copy protected and may not play back
correctly if you try to record it.
DSYou can hear this programme in surround sound if your
TV/home cinema system is compatible.
DD You can hear this programme in Dolby
®
Digital 5.1 audio if
your TV/sound system is compatible. See Switching on Dolby
®
Digital audio (page 101)for more details.
AD You can choose to play an audio description over this programme;
a narrative soundtrack for the partially sighted.
See Watching TV with subtitles or audio description (page 82).
S You can turn subtitles on for this programme.
See Watching TV with subtitles or audio description (page 82).
W This programme is shown in widescreen. For HD programmes,
this code won’t be shown although all HD programmes are
shown in widescreen.
Rating codes
U Universal, suitable for all audiences including young children.
PG Parental guidance is recommended. Some discretion may
need to be applied as to the suitability of the film for younger
or impressionable children.
12 Suitable for viewers aged 12 years or over. More mature
themes or language make the film unsuitable viewing for
young children.
15 Suitable for viewers aged 15 years or over. May contain
stronger language.
18 Suitable only for adult viewers aged 18 or over.
Content codes
sSex or nudity.
lStrong language.
vViolent scenes.
m Material which is intended for a mature audience.
See Having more control over what the kids watch (page 77)
to see how to restrict rated programmes.
9
Codes used in the programme information banner
22
Watching the TV you love
10
Finding and listening to radio channels
You can tune to radio channels in the same way as TV channels:
1 Use the up/down arrow to browse through the channels shown
in the Now, Next & Later banner. Radio channels appear with a
speaker symbol next to them
.
2 Press selectwhen you see the radio channel you want to
listen to.
You can see the entire list of radio channels as follows:
1 Press services, scroll left to Radio
in the top menu and
press select.
2 Highlight the radio channel you want and press select to tune
in or press record to record the channel.
See Recording radio channels for more details (page 66).
Radio channels are also listed in TV Guide under the
All Channels tab, starting at channel number 0101.
See page 19for details on navigating TV Guide pages.
23
24
Pausing and rewinding live TV
1
Saving after pausing or rewinding live TV
2
Changing how far back you can rewind live TV
Pausing and rewinding live TV
1
Saving after pausing or rewinding live TV
After pausing or rewinding live TV, if you haven’t got time now to
watch what you’ve missed you can save the programme to your
Planner, as follows:
1 After rewinding or pausing live TV, press record or select.
The Now, Next & Later banner appears showing the
programme’s name.
2 Press record. The
symbol appears next to the programme
name and the recording is stored in your Planner.
You can choose the Instant Rewind length, as follows:
1 Press services (for Options), press down then select the
Sky± Setup tab.
2 Highlight Instant Rewind and select either Off, 5, 15, 30
or 60 minutes.
3Press the
green button (Save Settings) when you’re done.
Remember if you rewind for 30 minutes, for example, your Sky±HD
box has to have been showing that channel for the last 30 minutes.
To save the programme,
press recordto show the banner, then recordagain
2
Changing how far back you can rewind live TV
25
26
Recording with Sky±
1
Recording without interrupting what you’re watching
2
Recording from Sky Guide listings
3
Recording from anywhere you go
4
Recording a promoted programme
5
Setting reminders for programmes
Recording with Sky±
To record…
the programme you’re watching now: press the record
button on your remote. When the banner appears, press
record again.
something that’s on later and/or on a different channel: use
the Now, Next & Later banner. When you see the programme
you want, press record.
When you press record, Sky± checks to see the programme is
part of a series and, if so, gives you the choice of recording this
episode only or the remainder of the series. Highlight Record
Once or Record Series by pressing up/down then press select.
The
symbol appears next to the programme title.
When you select ‘Record Series’ Sky± will record the entire
series. For any Sky±HD with Smart Series Link it will also
record the next series when it becomes available. That way
you’ll never miss the new series of your favourite shows.
Smart Series Link is not available on DRX780 boxes.
1
Recording without interrupting what you’re watching
Or surf to another programme and press record
If it’s part of a series, choose to record just
this episode or the rest of the series
Press record
twice to save
what you’re
watching
27
Recording with Sky±
If you see something you want to record in TV Guide, On Demand
or Sky Box Office listings, highlight it and press record. When you
press record on a programme in the TV Guide, Sky± checks to see
if the programme is part of a series and, if so, gives you the choice
of recording this episode only or the remainder of the series. For
any Sky±HD box with Smart Series Link it will also record the next
series when it becomes available. Smart Series Link is not available
on DRX780 boxes. Highlight Record Once or Record Series by
pressing up/down and press select. The
symbol appears next
to the programme.
You can set your Sky±HD box to record using the Sky± app on your
mobile phone and tablet even when you’re not at home. Or you can
go to sky.com to use Remote Record. To find out more go to
sky.com/remoterecord
2
Recording from Sky Guide listings
3
Recording from anywhere you go
28
8
On Demand Download Format
This setting lets you decide if you always want to download on demand
content in SD or HD, or if you would prefer to always be asked.
1 Press the services button on your remote control to go into
the Options menu. Press select and scroll right to highlight
the Customise tab.
2 Scroll down to highlight the ‘On Demand Download Format’
setting. Dependent upon your subscription the following options
are available:
Always AskWhere both SD and HD versions of a show are available
when you choose to download the show you’ll be
prompted whether you want to download the HD
or SD version.
SD only Where both SD and HD versions of a show are available
the SD version will always be downloaded.
HD only Where both SD and HD versions of a show are
available the HD version will always be downloaded.
The availability of this option is dependent upon your
Sky subscription. Use the left/right arrows to change
the setting.
You will always be prompted to choose either the HD or SD version
when you download movies from Sky Store regardless of the setting
chosen above.
3 Press the
green button (Save Settings) when you’re done.
Discover a world of entertainment
41
9
Ordering entertainment from Sky Store
The latest blockbusters are ready to watch in Sky Store. Just buy or
rent them whenever you want. We add the biggest movies every week,
so there’s always something great to buy or rent. You don’t even need
a Sky Movies subscription – Sky Store is open to all Sky TV customers.
You need to have your Buy & Keep compatible Sky±HD box connected
to your broadband router to enjoy Sky Store. See Connecting your
Sky±HD box to your broadband router (page 10) for more details.
Here’s how you order from Sky Store:
1 Press tv guide on your remote to show the Homepage
2 Use the arrow keys to highlight the Sky Store tile and
press select
3 Press left/rightto browse the categories available
4 Press select on the category you want to choose
5 Press left/right to browse and then select on the show you
want to buy or rent
6 Follow the instructions on screen; you may be asked to enter
your pin
To playback a Sky Store programme you need to enter your PIN.
programme ratingwhen PIN is needed
18before 9pm
15before 8pm
12before 8pm
PGif a PIN has been set up for this rating
Uif a PIN has been set up for this rating
Discover a world of entertainment
42
10
Watching Sky Store rentals
You can watch the show you’ve just purchased immediately. Or if you
want to watch it later, it will be in your planner ready for when you are.
For rental programmes you have a fixed amount of time that you can
watch it, which is usually seven days. Once you have started watching
the programme you have a certain amount of time before it will be
deleted from your planner. This period of time is typically 48 hours
but may be less than this.
If you don’t watch any of the programme, you will not be charged.
To check the amount of time you have left to watch a recording, just
highlight it in your Planner and press the i button. You can also check
out the disk space used or needed for the recording.
The amount of time that a show is available in your planner depends
on the programme.
Watch the recording before the
time and date of deletion shown
Disk space needed
Discover a world of entertainment
43
With Buy & Keep you can download a movie and then it’s yours to watch
whenever you want. You can see programmes you’ve purchased in the
Planner in the ‘All’ and ‘Purchased’ tabs.
If you ever replace or upgrade your Buy & Keep compatible Sky±HD box
we’ll make sure your movies are automatically transferred to your new
box once you’ve paired your viewing card, so your movies stay on your
Buy & Keep compatible Sky±HD box as long as you’re a Sky± subscriber.
If you cancel your Sky TV package but keep your Sky± subscription you
can still access your Buy & Keep movies through your Sky±HD box.
You need to have your Buy & Keep compatible Sky±HD box connected to
your broadband router to enjoy Sky Store. See Connecting your Sky±HD
box to your broadband router (page 10) for more details. Buy & Keep is
not available on Samsung HD, Pace HD, DRX780.
There is no need to worry about space on your Sky±HD box as you can
archive your Buy & Keep purchases within the Planner using the yellow
‘Archive button’.
Archiving movies you’ve bought
1Go to your Planner
2Highlight the movie you have purchased
3 To archive the movie press the
yellow button. The status will
now change to ‘Archived’
4 If you want to watch the movie again press the
green button
to ‘Restore’
To find out more about Sky Store Buy & Keep go to sky.com/buyandkeep
You can also find frequently asked questions about Buy & Keep at
sky.com/help/bk
11
Sky Store Buy & Keep
Discover a world of entertainment
44
17
Important information about Single Satellite Feed installations
Do you have a Single Satellite Feed like this?
After installation of your Sky±HD box you may see some incomplete
information or error messages on screen. Don’t worry, it’s easy to fix —
just follow these instructions to switch the Single Feed Mode to ON.
Switching the Single Feed Mode to ‘ON’
1 First, ensure that the satellite feed is connected to Dish Input 1 on
the back of your set top box.
2 Press services on your remote to highlight options in the Top
Menu, then the right arrow once so that Settings is highlighted.
3 Now press select to highlight the Picture tab.
4Press 0, 1, select in quick succession to enter the Installer menu.
5 The Setup tab will then be highlighted within the Installer menu.
Press down to highlight Single Feed Mode within the menu.
6 Press the right arrow once to turn Single Feed Mode to ‘ON’.
7 Press the
green button to Save Settings and the Single Feed
Mode Caution message will be displayed.
8 Your Sky±HD box is now ready to be rebooted. When this happens:
a. Any current recordings will be stopped
b. On Demand Showcase will be disabled
c. Auto Standby will be enabled
To reboot your box, press select, but please allow a little time for this
to happen.
TV
SAT
FM-DAB
Get the most from Sky±HD
84
Basic set up 2
Audio (L/R) cableIf your TV has a DVI port you need an audio (L/R) cable and an
to DVI lead (or an adapter for the supplied lead).
to DVI lead
WARNING!
You must disconnect your Sky±HD box from the mains supply before you connect your Sky±HD box to (or disconnect it from) any other equipment. Use only the supplied
mains lead to connect your Sky±HD box to the mains supply. With the exceptions of the mains and the telephone line, all the interconnections between the rear panel
of your Sky±HD box and your other equipment are safe, extra low voltage circuits. However, you should always disconnect the box from the mains and turn off your TV
before connecting other devices.
Mains socket
Minidish
Telephone socket
Broadband router
(alternative to Wi-Fi)
HDTV
DVI
Your Sky±HD box connections
2
99
Connecting other devices
To connect your box to a DVD/video recorder or a TV aerial,
follow the set up shown on the right.
See also the user guides supplied with your devices.
If you notice that the picture quality is affected, connect
your Sky±HD box directly to the TV instead of through the
DVD/video recorder.
To connect your box to an audio system, you can use;
EITHER a coaxial digital audio cable
OR an audio (L/R) cable
OR an HDMI cable (selected models only)
OR an optical digital audio cable, as shown on the right.
To make the most of listening to programmes through your audio
system, see Switching on Dolby® Digital audio (page 101).
Please note, some older amplifiers may not support Dolby® Digital
audio. See your audio system’s user guide for more information.
Mains socket
HDTV
Option 2
Coaxial digital
audio cable
Option 3
Optical digital
audio cable
Option 1
audio cable
L/R cable
Telephone socket
Home Cinema / Hi Fi
Broadband router
Connecting to an audio system
Minidish
(alternative to Wi-Fi)
Connecting to a DVD / VCR recorder
Telephone socket
HDTV
DVD / VCR recorder
RF lead
Broadband router
Mains socket
Aerial
Minidish
Aerial lead
Scart lead
(alternative to Wi-Fi)
Your Sky±HD box connections
3
100
Switching on Dolby® Digital audio
With the digital audio outputs you can connect your Sky±HD box to a
compatible home cinema system and listen to programmes broadcast in
Dolby® Digital audio. For this you need an optical, coaxial or HDMI* cable (not
supplied) and you need to change the default settings on your Sky±HD box:
1 Press services, scroll right and select Settings, and then select the
Sound tab.
2Highlight Digital Audio Output – Optical or Highlight Digital Audio
Output - HDMI* and use the left/right arrow to choose Dolby D.
Press the
green button (Save Settings) when you’re done.
Some older amplifiers may not support Dolby® Digital audio.
* Dolby Digital over HDMI is available on DRX890W, DRX895W, DRX890 and DRX895 models only.
Your Sky±HD box connections
4
101
Adjusting sound synchronisation
If you’ve connected your Sky±HD box to a home cinema system using one of
the digital audio outputs, you may find the audio and video are out of sync. If
this happens, you can easily change the sound settings to correct the sound.
You can change the settings as follows:
1 Press services, scroll right and select Settings, and then select the
Sound tab.
2 Highlight Digital Audio Output Delayand press select.
3 In the Digital Audio Output Delay banner, use the left/right arrow to
choose the setting you want. In this preview mode, you can hear the
results as you adjust the level.
4 Press select then press the
green button to save the setting.
To change the delay setting without a preview, highlight Digital Audio
Output Delayand use the left/right arrow to choose the right setting.
Press the
green button (Save Settings) when you’re done.
Your Sky±HD box connections
5
102
103
Green stuff
1
Saving energy with standby
2
… and standby modes
3
Recycling electrical and electronic products
4
Recycling packaging
5
Disposing of batteries
6
More information
Saving energy with standby
Switching your Sky±HD box to standby when it’s not in use will
reduce the amount of energy that it uses. Remember that the box
can still make recordings when in standby so we recommend you
make a habit of pressing the standby button (so the light on the
box turns amber) as soon as you finish watching TV.
Alternatively, you can switch your Sky±HD box off by pressing
and holding the standby button for 5 seconds (so the light on
the box turns red). Remember that when the box is off, it cannot
make recordings.
Your Sky±HD box features energy saving modes called Active Standby
and Eco Standby (DRX890W, DRX895W, DRX890, DRX895 models
only). With Active Standby mode, if the box is inactive throughout a
certain period of time, it’ll automatically go into standby. With Eco
Standby mode, as well as going into Active Standby, the box will fully
turn off for a few hours at night.
Just before going into standby you’ll see a message on screen
if your TV is on. You can press back up to remove the message,
otherwise your Sky±HD box will go into standby. This doesn’t affect
any recordings you have set, as the box can perform up to two
simultaneous recordings while in standby. When you turn the box
back on, it will be tuned to the channel you last watched.
If you want to change or switch off the Standby Mode, press services,
(for Options), press down then select the Sky± Setup tab. Highlight
Standby Mode and use left/right arrow to choose between ACTIVE,
ECO and OFF. Then press the
green button (Save Settings).
2
… and standby modes
Amber = Standby
Green stuff
1
104
Recycling electrical and electronic products
The crossed out wheeled bin symbol is used to mark products that should not be disposed of with general household waste,
but collected separately for reuse or recycling. Recycling electrical or electronic waste equipment helps to conserve valuable
natural resources and ensures that it is recycled in a manner that protects human health and the environment. If you’re a
customer from the UK you can send your electrical or electronic waste equipment back to us for recycling, free of charge.
Pack it up, removing the batteries and include a note to say it’s for reuse or recycling, then send it to: Freepost RTEE-ZRZA-SSXL,
Unipart Technology Logistics, Unit 6020, Siskin Parkway West, Middlemarch Business Park, Coventry, CV3 4UP. Alternatively,
you can give your old Sky product to your Sky engineer next time they visit.
If you’re a customer from the Republic of Ireland you can also send it to us, for free, and we’ll make sure it gets reused or recycled. Pack it up,
removing the batteries and include a note to say it’s for reuse or recycling, then send it to: c/o City Air Express Ltd, Unit M1 North Ring Business
Park, Santry, Freepost F4939, Dublin 9, Ireland. Household customers can also take their old or redundant electrical equipment to their nearest
Local Designated Collection Facility. Please go to www.weeeireland.ie to find the locations of these. Alternatively, you can give your old Sky
product to your Sky engineer next time they visit.
Remember to recycle your packaging instead of throwing it out with your rubbish. At the end of its useful life, cardboard packaging can be
recovered and recycled. Recycling responsibly will reduce the requirement for new raw materials and the amount of material that would
otherwise end up in landfill.
4
Recycling packaging
Green stuff
3
105
Disposing of batteries
The marking, shown left, on the battery indicates that the batteries in this product should not be disposed of with other
household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery
contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of,
these substances can cause harm to human health or the environment. To protect natural resources and to promote material
reuse, please separate batteries from other types of waste and recycle them if possible through your local recycling centre.
For more information on recycling electrical and electronic equipment and to find other tips on what you can do to help the environment, visit:
sky.com/environment
6
More information
Green stuff
5
106
107
For your safety
1
Using equipment safely
2
Warnings and cautions
3
Mains plug and fuse
4
Connecting to the mains supply
Your Sky±HD box has been manufactured to meet international safety standards, but you must take care if you want it to perform properly and safely.
It is important that you read this booklet completely, especially the ‘Warnings and Cautions’ instructions. If you have chosen the self set up option you should follow the instructions
set out in your Sky±HD self set up guide. If you have any doubts about the installation, operation or safety of your Sky±HD box, please contact Sky or your dealer.
Remember that contact with 230V AC mains can be lethal or can cause a severe electric shock. To avoid this risk:
• Never remove the top cover of your Sky±HD box. There are no user-serviceable parts inside, but there are some high-voltage live parts
• Do not attempt to repair your Sky±HD box. Instead, please contact Sky Customer Service on the number provided in the Terms & Conditions
• Never attempt to move or repair your satellite dish or low noise block
• If you move your Sky±HD box between locations at different temperatures, allow it to reach room temperature before you apply power to it
• Make sure that all electrical connections are properly made
• Do not connect any of your equipment (Sky±HD box, TV, video etc.) to the mains supply until you have properly connected all the other leads
• Disconnect your Sky±HD box from the mains supply before you disconnect any other equipment from its rear panel
• Never push anything into holes, slots or other openings in the casing of your Sky±HD box (except your viewing card into its slot)
• Your Sky±HD box is intended for use in moderate climates. Do not use or store your Sky±HD box in hot, cold, damp or dusty places
• In order to ensure a free flow of air around your Sky±HD box, allow at least 10cm of space above and on all sides (especially between your Sky±HD box and your TV). Do not cover any
ventilation holes and slots
• Ensure the ventilation holes and slots do not become impeded with newspapers, tablecloths, curtains or similar items
• Do not place your Sky±HD box close to sources of heat such as a heater or direct sunlight. The maximum temperature should not exceed 45°C
• Do not place your Sky±HD box in an enclosed cabinet with more than one other piece of audio/video equipment e.g. VCR or DVD
• Do not put anything on your Sky±HD box which might drip or spill into it. Never stand objects filled with liquids, such as vases, on top
• Never place naked flame sources, such as lighted candles, on or adjacent to your Sky±HD box
• To avoid possible damage to the internal hard disk, do not pick up or otherwise move your Sky±HD box while it’s connected to the mains supply. If you want to move your Sky±HD box,
first switch it to standby using the remote control or front panel button then wait at least 60 seconds before disconnecting it. Wait another 30 seconds before continuing
You should handle your Sky±HD box carefully as any damage you cause to the internal hard disk (or any other component) will invalidate your warranty
• Danger risk of explosion if batteries are NOT inserted correctly. Replace only with the same or equivalent type
Using equipment safely
2
Warnings and cautions
For your safety
1
108
The supplied mains plug may be a non-rewireable type or a rewireable type. Both types
contain an approved 3A fuse. If you need to replace the fuse, use an ASTA or BSI approved
BS 1362 fuse, rated at 3A and marked with either of these symbols. Non-rewireable plugs have
the fuse beneath a fuse cover on the plug face. Use a screwdriver to lever off the fuse cover,
replace the fuse with a new one and refit its cover. Never use a plug if its fuse cover is missing.
Rewireable plugs have the fuse inside. Use a screwdriver to remove the plug’s back cover, then
lever out the fuse and replace it with a new one. Replace the plug’s back cover.
If the supplied mains plug is not suitable for your mains socket outlet, remove its
fuse and then cut the plug off the lead. Destroy the severed plug immediately to
avoid the shock hazard which would exist if this were to be plugged into a mains
socket. Do not attempt to repair or modify the mains lead or plug. Fit an appropriate
mains plug on the lead. If this plug contains a fuse, it should be as described above.
If you are using a non-fused plug, an external fuse must not exceed 5A.
Your Sky box operates with 230V AC, 50 Hz mains supply. Do not connect it to a DC power
supply. On some models, the supplied mains lead has a 2-way connector at one end and a
mains plug at the other. Insert the 2-way connector into your Sky box before you insert the
plug into the mains supply. The only way to disconnect your Sky box from the mains is to take
the plug out of the socket. Your Sky box must therefore be installed near the mains socket
outlet, which should be easily accessible.
If you are in any doubt about anything relating to the mains supply, consult a
competent electrician.
Mains plug and fuse
4
Connecting to the mains supply
AM
3 AMP
L
N
E
Use correct fuse
For your safety
3
109
Troubleshooting
You can get help on using Sky digital from various places.
• Use this booklet as your full guide to using your Sky±HD box and getting the most out of its exclusive features
The troubleshooting tips in the next pages may come in handy if you have any problems
If you have any problems with your Sky±HD box that aren’t covered in this guide or the other references, call Sky or your broadcaster
•You can find technical help under Interactive > Customer Support > Help & Assistance > Sky±HD
• Press help on your remote for general help on using the Sky Guide screens
•For online help, go to the Customer Support pages of sky.com/help
•Don’t forget the user guides that come with your TV, video/DVD recorder, sound system and any other devices you’re using
•For information about HD, go to sky.com/hd
What’s wrong?Possible reasonWhat to do now
I can’t connect to my
broadband router
A Your broadband router is out
of range of your Sky±HD box
A Move your broadband router closer to your Sky±HD box
B The password or PIN that
you have entered is incorrect.
B Try to reconnect to the wireless network and ensure you
have entered the correct password or PIN, noting that this
is case-sensitive
C Some other router settings
are preventing connection
C If your router settings have changed, these may need to be
reverted to allow connection to your Sky±HD box.
My Sky±HD box is trying
to connect to the wrong
broadband router.
You need to reset your
network settings.
Press services, select Settings, then the Network tab. Press
the
red button to reset your network settings, then connect
to the right broadband router.
Troubleshooting
110
What’s wrong?
I can’t find my HD programmes
Nothing is happening on screen /
my screen is blank.
There is on screen interference.
Possible reason
—
Your Sky±HD box may not be
plugged into the mains.
Your TV may not be able to detect
the
input automatically.
Your TV or video recorder may
not be correctly tuned.
What to do now
Your HD channels are listed separately. Go to TV Guide and select HD.
If you can’t see them here, you may not have the right subscriptions or
equipment. To upgrade to Sky±HD, call us.
1 Make sure the mains lead is properly plugged in and your Sky±HD
box is switched on.
2Check that your Sky±HD box is not in standby. The light on
the front panel of your Sky±HD box should be green.
3 Press Sky on your remote to control your Sky±HD box.
1Make sure that your
cable is connected to both your
HD box and your TV. Refer to your TV user manual to find your
input.
2Use your TV remote to scroll through the AV input options
until you find the
input(s).
3 Press Sky on your HD remote and the picture should appear.
If you have checked the above and still can’t see anything on screen,
please refer to your TV user manual to find out how to set up your
input(s).
Check all cable connections, and that your TV and video recorder are
tuned to your Sky±HD box. If you are using an aerial RF connection,
check that your TV and video are tuned to the right RF channels.
For further information refer to your TV and video recorder user guides.
In some cases your Sky±HD box may need retuning. Call Sky Customer
Service on the number provided in your Terms & Conditions document.
Troubleshooting
111
What’s wrong?
HDMI One-Touch-Play is
not working
My remote isn’t working.
Some/all of the buttons on my
remote don’t work with my TV.
My remote works with my TV but
not with my Sky±HD box.
Possible reason
a) TV may not be CEC compatible
b) CEC control on TV may be
switched off.
c) The TV has an IR blaster feature
which switches Sky±HD box off
when TV is switched on.
Your Sky±HD box may be off
or not plugged into the mains.
The batteries in your remote
may be flat or an obstacle may
be between your remote and
your box.
Someone has pressed Sky on your
remote and you are in TV mode, or
you need to reset your remote.
Someone has pressed tv on
your remote.
What to do now
Check TV user manual or TV manufacturers website
Switch CEC setting on in TV menu
Either switch HDMI control setting to OFF in the Settings - Picture menu
to disable HDMI One-Touch-Play or switch the IR blaster feature to OFF
for the Sky±HD box in the TV menu
Make sure you point your remote directly at your Sky±HD box, and that
nothing is between the two. The remote command light on your Sky±HD
box and on your remote should flash each time you press a remote key.
If neither light flashes, check the batteries in your remote.
Press tv on your remote to control your TV. Refer to Setting up and
resetting your remote (page 88) in this guide to reset your remote.
Press Sky on your remote to control your Sky±HD box.
Troubleshooting
112
What’s wrong?
It says Clashed next to a recording
in my Sky± Planner.
It says Recording interrupted in a
recording’s programme
information.
One of my recordings failed.
I can’t see future recordings
or reminders for a particular
programme within my Planner.
Some of my series links are
missing
Possible reason
A third programme was set to
record, making it clash with other
recordings.
Someone may have interrupted
the recording then restarted it,
OR you may not have the right
subscription.
This could be for a number
of reasons.
The channel may no longer be
broadcast, or the programme may
have been cancelled or moved.
The programme you have set to
series link is not currently being
broadcast. When the programme
appears again in the TV Guide
listings your series link will
automatically reappear
What to do now
See When recordings clash (page 61) to avoid this in the future.
Bear in mind for when you have a whole series to record using the Series
Link function, the next episode is sometimes added to the Planner only
when the previous episode starts recording.
If you are sure the recording was not interrupted and then restarted,
please call Sky Customer Service on the number provided in your Terms
& Conditions document.
To see why it failed, highlight the programme in your Planner
and press the i button.
—
You don’t need to do anything - your series links will appear
automatically when the programme is broadcast again
Troubleshooting
113
What’s wrong?
The start of a programme was
not recorded.
My phone line is not connected.
Warning: please make sure you
follow steps 1-6 precisely and do
not make any other changes while
in the Installer Set Upmenu as
these may have an adverse effect
on your service.
Possible reason
You set up numerous back to back
recordings. Sky prioritises the end
of an existing recording over the
start of a new one.
Your phone line is not physically
connected to your Sky±HD box.
A Your phone number is
ex-directory or you withhold
your number when making calls.
(See page 115 for more
possible reasons.)
What to do now
To get your Sky±HD box to record in the most efficient way,
see Adding extra time to the start and end of recordings
(page 67) and change the settings back to Automatic.
Press services, select Settings then the Signal tab. If you get the
message Telephone line not connected, you need to make sure the
phone lead is connected properly. If you see the message Telephone
line connected, try solutions A-E below.
A Change the dialling prefix, as follows:
1 Press services, press right to highlight Settings then press select.
2 Press the numbers 0, 1 then select to show the Installer Set
Up menu.
3Press number 3.
4 Highlight Dialling Prefix and press the number sequence 1, 4, 7, 0.
5 Select Save Settings.
6 Make sure your phone line is free then press select. Your box now
tries to call us back, which checks the phone line connection.
After getting the message Callback in progress, the previous menu
appears. If you see any other message at this stage, please call
Sky Customer Service for more advice. The number is provided in
the Terms & Conditions document.
Troubleshooting
114
What’s wrong?
My phone line is not connected
(continued)
Possible reason
BThere’s more than one phone
line in your home but you’ve
connected one or more of your
boxes to the line that’s NOT
registered to your Sky account.
C A Sky box and card registered
to your account is in another
property that you own.
D You have an ADSL/Broadband
service at home.
E You have disconnected
your phone line (e.g. to
carry out decorative works
in your home).
What to do now
B Reconnect your Sky box(es) to the correct phone line
(the one you have registered with us), then follow the
‘callback’ procedure below.
C Reconnect the Sky box to the phone line at the home
address that your account is registered to — and always
keep it connected at that property only, then follow the ‘callback’
procedure below.
D Make sure you have an ADSL/Broadband filter connected
to the phone socket, plug the telephone line from the box
into the filter, then follow the ‘callback’ procedure below.
E Reconnect the phone line, then follow the ‘callback’
procedure below.
Warning: please make sure you
follow steps 1-5 precisely and do
not make any other changes while
in the Installer Set Upmenu as
these may have an adverse effect
on your service.
Callback procedure:
1 Press services, press right to highlight Settings then press select.
2Press the numbers 0, 1, then select to show the Installer Set Up menu.
3 Press number 6. When FOR YOUR INFORMATION appears, press select. When the next screen
appears showing a number of readings (signal strength etc.), press select. When you see the
message Channel line-up complete, press select.
4Make sure your telephone line is connected and press select again.
5 Your box now tries to call us back, which checks the phone line connection. After getting the
message Callback in progress, the previous menu appears. If you see any other message at
this stage, please call Sky Customer Service for more advice. The number is provided in the
Terms & Conditions document.
Troubleshooting
115
What’s wrong?
I can’t find a channel I have
watched before.
I can’t get a picture on my
HD channels.
The audio and video are out
of sync when the Sky±HD box
is connected to my home
cinema system.
My Sky±HD box isn’t working:
The box is stuck on standby /
the screen is blue / the picture is
frozen and the remote or buttons
on the box are not responding.
Possible reason
The channel name or number may
have changed. Alternatively, the
channel may be listed under a
different tab option, may no longer
be broadcast, or may no longer be
part of your subscription package.
You may not have the right
subscriptions or equipment.
The resolution output setting may
be incompatible with your TV set.
This is quite common and can be
corrected by adjusting the audio
delay setting on your Sky±HD box.
Because of a temporary error,
you may need to restart your
Sky±HD box.
What to do now
Check the TV Guide listings to search for the channel.
You may not have the right subscriptions or equipment.
To upgrade to Sky±HD, call us. If you’re sure you have
the right equipment and subscriptions to receive HD
channels, try following the steps under
Changing the picture settings (page 93).
Try changing the audio delay setting.
See Adjusting sound synchronisation (page 102) for details
1Make sure the mains lead is properly plugged in and your
Sky±HD box is switched on.
2Check all cable connections between your Sky±HD box and TV. If
you are still experiencing the same issue, restart your Sky±HD box
as follows:
1If possible, make sure the box is in standby (amber power light).
2Wait one minute (important to avoid damage).
3Turn the box off at the mains and wait one minute.
4Turn the box back on. The power light turns amber.
5Wait 30 seconds then press the power button.
6The box comes out of standby and the power light turns green.
If this doesn’t solve it, call Customer Service
(see your Terms & Conditions)
Troubleshooting
116
Message
Insert your viewing card.
There is a problem with your
viewing card.
Insert your new viewing card.
This viewing card is not authorised
This is the wrong card for this
Sky±HD box. Insert the correct
viewing card.
Your Sky viewing card needs to be
paired to your Sky±HD box. To pair
them now press SELECT
You cannot purchase this
programme at the moment.
What does it mean?
There’s no viewing card in the
viewing card slot of your
Sky±HD box.
Your Sky±HD box cannot
recognise your viewing card.
You have inserted your old
viewing card.
—
You have more than one box and
have put the wrong viewing card
in this Sky±HD box.
Your viewing card needs to be
paired to your Sky±HD box to allow
you to watch channels you are
subscribed to.
Most likely because of a temporary
problem, you can’t buy this
programme now.
What to do now
Insert or reinsert your viewing card in the direction
of the arrow. The card holds all the information your
Sky±HD box needs to know about your subscription.
Check that it’s your viewing card, that it’s in the right
way up, and that it’s not damaged.
Remove your old viewing card and insert your new
viewing card.
Call the telephone number shown on your screen to
get your viewing card authorised.
Insert the correct viewing card for this Sky±HD box.
Follow the on screen instructions to pair your card.
You may be able to buy it later.
Display messages
Read these tips if you see a message on screen and you don’t know what to do next.
Display messages
117
Message
This programme has already
started.
Recording/Live Pause is not
available.
The Planner is full. You must delete
an entry before another
programme can be added.
There is insufficient credit [or
space] left on your viewing card.
You have entered your PIN
incorrectly three times. PIN is
now blocked for 10 minutes.
No satellite signal is being received
What does it mean?
The programme has already
started and you can’t buy it now.
Your Sky± subscription
has expired.
You have already used the
maximum space in your Planner.
There’s not enough credit / space
left on your viewing card account
to buy this programme / store the
information for this programme.
The wrong PIN has been entered
three times in a row.
This could be due to bad weather,
such as strong winds or heavy rain.
Snow on your minidish can also
cause a loss of signal.
What to do now
Check the listings to find out when it’s on next so
you can buy it then.
Call Sky± Customer Service to renew your subscription.
The number is provided in your Terms & Conditions document.
Try to delete some programmes from the Planner. Highlight a
programme you want to delete from your Planner and press
the
yellow button (Delete).
First check that the telephone lead between your Sky±HD box and
the socket is properly plugged in. If you still see the message, call the
number shown on your screen so you can order this programme.
You will not be able to access anything that needs a PIN
for 10 minutes. If you have forgotten your PIN, please visit
sky.com/pinhelp
If the picture isn’t restored after the weather has cleared, or the
conditions are fine, check that the cables from your minidish are
correctly plugged into the back of your Sky±HD box. Otherwise,
restart your box by following the steps under My Sky±HD box
isn’t working (page 116). If this doesn’t resolve the problem,
call Sky Customer Service on the number provided in your
Terms & Conditions.
Display messages
118
Message
To get more from your Sky±HD box,
including On Demand, you need to
connect to your broadband router
Upgrade your subscription to
view this channel.
No signal found.
This programme is no
longer available.
Digital text is not available
during playback.
You cannot record / play back
this programme.
System fault.
Housekeeping.
Please wait.
What does it mean?
Your Sky±HD box is not connected
to your broadband router.
You don’t have the right
subscription.
Your Sky±HD box couldn’t find a
signal after you asked it to find
new channels.
You selected a programme that is
no longer available in your Planner.
Your Sky±HD box cannot show
digital text while you’re playing a
recording or in live pause.
You tried to record a programme
which cannot be recorded by your
Sky±HD box.
There was an unexpected error
with your Sky±HD box during
system set up.
Your Sky±HD box is trying to
resolve a system fault.
What to do now
Follow the steps described under Connecting your Sky±HD box to
your broadband router (page 10).
Follow the instructions on screen to upgrade your subscription.
Check the settings you entered were right.
Select another programme.
To view digital text, press Sky to return to live programmes,
then press text.
Select a different programme to play back / record. If this doesn’t
work, call Sky Customer Service on the number provided in your
Terms & Conditions.
Call Sky Customer Service (see your Terms & Conditions).
Wait for your Sky±HD box to resolve the problem; if it is not resolved
call Sky Customer Service (see your Terms & Conditions).
Display messages
119
Message
Recording interrupted by loss
of signal or cancellation.
Please wait.
Play / Pause / Record are not
available whilst in an interactive
service.
The batteries in this remote
control are low. Please replace
within the next few days (or you
see a battery symbol in the Now,
Next & Later banner).
Channel not available.
There are no suggestions available
for this programme.
What does it mean?
Your Sky±HD box temporarily lost
the satellite signal during recording,
or recording was cancelled and
restarted during the programme
You tried to play, pause or record a
programme while you are using an
interactive service.
The batteries in the remote control
need to be changed to avoid losing
your remote control settings.
You have entered the wrong
channel number. If it’s an adult
channel it may have been removed
by parental control settings.
It has not been possible to make
a recommendation against
this programme. You will see
suggestions for recorded or
downloaded programmes from
entertainment, sports, movies,
news, and popular genres from Sky
and partner channels.
What to do now
You may see this message when you’re playing back a recorded
programme. After a few seconds your Sky±HD box continues
playback from the point when the satellite signal returned or
recording was started.
Press Sky on your remote control to leave the interactive service
before using these buttons. As long as the broadcaster allows it,
you can record programmes featured within an interactive service.
However, you cannot record the entire interactive service itself.
Change the batteries in your remote control as soon
as possible. See Replacing the batteries (page 90).
Select a different channel or turn off the Remove Adult Channels
setting under Parental Control > Adult Channels.
See Having more control over what the kids watch (page 77).
Choose another programme you may want to see suggestions
against.
Display messages
120
DVIDigital Video Interface. Provides high bandwidth digital connection between a video source and a TV.
Audio is carried separately.
A High Definition Multimedia Interface is like a High Definition scart cable, a high bandwidth digital connection
for both video and audio. ensures the best video signal is sent from the source (HD signal) to the display
(LCD, Plasma, DLP). It does this by sending uncompressed video and multi channel audio to the TV through one
single cable.
HDCPHigh bandwidth Digital Content Protection (HDCP) is a copyright protection system that is included in HD TVs
and receivers. It prevents unauthorised duplication and distribution of copyrighted content.
HD READYHD ready is a labelling scheme being introduced by the European TV manufacturers’ organisation EICTA to help you
choose an HD TV. The HD ready logo will appear on an increasing number of TVs in the shops. Sky’s HD service is
designed to work with TV sets that carry the HD ready label. So look for the logo to make sure you’re ready for HD.
HD TVHD TV (High Definition television) provides a higher quality display with a vertical resolution display from 720p to
1080i. These rates translate into a frame rate of up to 50 frames per second, twice that of conventional TV. HD TV
pixel numbers range from one to two million, compared to SD TV’s range of 300,000 to one million. As for audio, HD
TV receives, reproduces, and outputs Dolby
®
Digital 5.1 audio.
INTERLACED SCANNINGWith interlaced scanning, a display shows all the odd lines at one scan of the screen and then all the even lines in a
second scan of the screen.
PIXELPixel is the abbreviation for ‘picture element’. Pixels are the smallest bits of data in a video image. The more pixels
there are in an image, the greater the resolution.
PROGRESSIVE SCANNINGProgressive scanning is based on the principle that all the horizontal scan lines are ‘painted’ on the screen in one
pass. 720 or 1080 horizontal lines are scanned progressively or in succession in a vertical frame. This is repeated
50 times a second. Some displays, for example LCD and plasmas, scan progressively, whilst CRTs in TV sets usually
scan using interlaced lines.
720p720p means the vertical resolution of the TV picture is 720 lines. ‘p’ refers to progressive scanning.
1080i1080i means the vertical resolution of the picture is 1080 lines. ‘i’ refers to interlaced scanning.
Wi-Fi is a registered mark of the Wi-Fi Alliance. Wi-Fi networks provide secure, reliable and fast wireless
connectivity. You can use Wi-Fi to connect your Sky±HD box to your broadband router.
Wi-Fi Protected Setup (WPS) is an easy way to set up new wireless networks automatically, add new devices
and enable security.
Jargon buster
Jargon buster
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Specifications
The following specifications are for the Sky±HD boxes manufactured by Sky. Specifications may change without notice.
If you connect earthed equipment to the RS-232 port, you must use an approved screened cable.
The model number, serial number and electrical rating of this set top box are on a label on its base and rear.
DRX890W Specifications
Operating voltage: 230V AC; 50Hz
Power consumption: 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz
Weight: 4.1kg (packed)
Dimensions: 346mm x 255mm x 73mm (inc. rubber feet and connectors)
Operating temp. range: +5°C to +45°C
Storage temp. range: -20°C to +60°C
Hard disk capacity: 500GB (250GB personal storage space)
Connectors
MAINS INPUT: IEC 60320 2-pin
DISH INPUT 1: female F-type 75 (950-2150 MHz)
DISH INPUT 2: female F-type 75 (950-2150 MHz)
TELEPHONE LINE: RJ11, V90
RS-232: DB-9 female, data communications equipment
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