Handleiding Siemens optiPoint 500 standard (pagina 136 van 141) (Engels)

43817

136

Verklein

Vergroot

Pagina terug

1/141

Pagina verder

Communication for the open minded

Siemens Enterprise Communications

www.siemens.com/open

Documentation

HiPath 500, HiPath 3000, HiPath 5000

optiPoint 500 economy, optiPoint 500 basic

optiPoint 500 standard, optiPoint 500 advance

Operating Instructions

Before You Begin

These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic,

optiPoint 500 standard and optiPoint 500 advance telephones on your HiPath 500 and

HiPath 3000 / 5000.

They describe all functions you can use from your telephone. You may find that some func-

tions you wish to use are not available on your telephone. This may be due to one of the

following reasons:

• The function has not been configured for your telephone - address any questions to

your service personnel.

• Your communications platform does not supp ort this function - contact your service

personnel to upgrade your system.

Important Notes

CE (customer equipment) does not continue to support emergency dialing after loss of

mains power, if battery back up and power fail switchover to emergency analogue phones

is not available.

Never allow the telephone to come into contact with staining or aggressive liquids such as

coffee, tea, juice, or soft drinks. For information on telephone maintenance Æ Page 125.

The information provided in this document contains merely general descriptions or charac-

teristics of performance which in case of actual use do not always apply as described or

which may change as a result of further development of the products.

An obligation to provide the respective characteristics shall only exist if expressly agreed

in the terms of contract.

Do not operate the telephone in environments where there is a danger of

explosions.

Use only original Siemens accessories Æ Page 122. Using other accesso-

ries may cause a hazard and will invalidate the warranty and the CE mark.

Never open the telephone or a key module. If you encounter any problems,

contact your service personnel.

Before You Begin

Marks

The device conforms to the EU guideline 1999/5/EG, as attested by the

CE mark.

This device has been manufactured in accordance with our certified en-

vironmental management system (ISO 14001). This process ensures

that energy consumption and the use of primary raw materials are kept

to a minimum, thus reducing waste production.

All electrical and electronic products should be disposed of separately

from the municipal waste stream via designated collection facilities ap-

pointed by the government or the local authorities.

The correct disposal and separate collection of your old appliance will

help prevent potential negative consequences for the environment and

human health. It is a precondition for reuse and recycling of used electri-

cal and electronic equipment.

For more detailed information about disposal of your old appliance,

please contact your city office, waste disposal service, the shop where

you purchased the product or your sales representative.

The statements quoted above are only fully valid for equipment which is

installed and sold in the countries of the European Union and is covered

by the directive 2002/96/EC. Countries outside the European Union may

have other regulations regarding the disposal of electrical and electronic

equipment.

Contents

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Basic operating instructions . . . . . . . . . . . . . . . . . . . .9

optiPoint 500 economy/basic/standard control panel . . . . . . . . . . . . . . . 9

optiPoint 500 advance control panel with optiPoint key modules. . . . . 10

How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . 11

Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Additional Team and Executive/Secretary Functions. . . . . . . . . . . . 13

Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Making Calls – Basic Functions . . . . . . . . . . . . . . . .14

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 14

Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . 14

Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 16

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 20

Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 20

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using Call Forwarding No Reply (CFNR) . . . . . . . . . . . . . . . . . . . . . 23

Call Forwarding in the Carrier Network and Forwarding

Multiple Subscriber Numbers (MSN) (Not for U.S.). . . . . . . . . . . . . 24

Contents

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Checking and Canceling a Saved Callback. . . . . . . . . . . . . . . . . . . . 25

Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 27

Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Adjusting the Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Adjusting the Attention Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . 29

Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 30

Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 30

Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . 30

Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . 31

Making Calls – Convenience Functions . . . . . . . . . 32

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 32

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Answering Calls from the

Entrance Telephone and Opening the Door. . . . . . . . . . . . . . . . . . . 35

Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . 36

Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 37

Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Dialing a Number From the Internal Directory . . . . . . . . . . . . . . . . . 42

Dialing from the Telephone Database (LDAP) (Not for HiPath 500). 44

Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 46

Talking to Your Colleague with Discreet Calling (Not for HiPath 500)47

Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 47

Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 48

Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 50

Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 51

Turning the Call Waiting Tone On and Off. . . . . . . . . . . . . . . . . . . . 51

Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Contents

Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 55

Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 56

Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Transferring a Call after a Speaker Call (Announcement) in a Group 58

Trunk Flash (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

If You Cannot Reach a Destination ... . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 60

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Saving Functions, Procedures and Appointments.62

Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 66

Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Displaying and Assigning Call Charges. . . . . . . . . .70

Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 71

Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .73

Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Silent Monitor (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 76

Locking the Telephone to Prevent Unauthorized Use. . . . . . . . . . . . . . 77

Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 78

Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .80

Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Creating and Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Displaying and Deleting Messages You Have Sent. . . . . . . . . . . . . 81

Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Display Number of Waiting Calls and Overload Indication . . . . . . . . . . 83

Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . 84

Change call number (relocate). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Contents

Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 86

Resetting Services and Functions

(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 86

Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 87

Using System Functions from the Outside

(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 90

Controlling Connected Computers or Other Programs and

Telephone Data Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Communicating with PC Applications over a CSTA Interface . . . . . . . . 92

Controlling Relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . 93

Sensors (only for HiPath 3300/3350/3500/3550) . . . . . . . . . . . . . . . . . . 93

Radio Paging (Not for U.S., Not for HiPath 500) . . . . . . . . . . . . . . . . . . 94

Using Other Team Functions . . . . . . . . . . . . . . . . . . . 95

Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 98

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 99

Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Team and Executive/Secretary

Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . 102

Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . 103

Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using a Trunk Key to Place a Call on Hold and Retrieve It Again . . 103

Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . 104

MULAP Conference Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . 107

Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . 108

Joining or Leaving a Group Call

(Not for the Executive Telephone in an Executive/Secretary Team) . . 108

Transferring Calls Directly to the Executive

(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . 109

Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . 110

Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Contents

Special Functions in the LAN

(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . .111

Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . 114

Controlling Relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . 115

Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Advanced Options for Telephone Operation. . . . .117

Terminal Mode – optiPoint application module . . . . . . . . . . . . . . . . . . 117

Entering text via the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Different Displays in a HiPath 4000 Environment

(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . .120

Labeling, Documentation . . . . . . . . . . . . . . . . . . . . .122

Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Documentation in Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 126

Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Overview of Functions/Codes (Alphabetical). . . .133

FCC and Industry Canada Compliance. . . . . . . . . .138

FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Basic operating instructions

optiPoint 500 economy/basic/standard control panel

optiPoint 500

[1]

economy basic standard advance

Function keys 12 12 12 19

Full-duplex speakerphone

feature

;;

Illuminated display - - -

;

Headset port ---

;

USB interface -

;;;

Interface for add-on equipment -

;;;

Option bays 0112

[1] The name and model of your telephone are printed on the base of your optiPoint 500.

Keys for

telephone

settings

Display,

2 lines with

24 chars

Keypad

Handset

Key for confirming

a function

Key field

freely program-

mable keys

Speaker for open

listening

and ring tones

Fixed function key:

Release

Microphone for speaker-

phone mode (only

optiPoint 500 standard)

Keys for scrolling to

functions

Key field

- fixed function keys:

Program/Service

Redial

Mute or Internal

Speaker

LEDs

Basic operating instructions

optiPoint 500 advance control panel with optiPoint key modules

Keys for

telephone

settings

Iluminated

Display,

2 lines with

24 chars

Keypad

Handset

Key for

confirming

a function

Key field

freely programmable keys

Speaker

for open

listening

and ring tones

Fixed

function key:

Release

Microphone for speakerphone

mode

Keys for scrolling to

functions

Key field

- fixed function keys:

Program/Service

Redial

Mute or Internal

Speaker

LEDs

optiPoint key module

with programmable

keys

Basic operating instructions

Step by Step

How to Use these Operating

Instructions

You will find a graphic representation of the steps in log-

ical sequence in the left column. Below is an explana-

tion of the symbols:

n Lift the handset (off-hook).

t Replace the handset (on-hook).

s Conduct a call.

o Enter a telephone number or code.

dd Enter the code.

u or v Press volume controls on the telephone.

Press the key.

Press the illuminated key.

Press the flashing key.

: The option appears on the screen.

Press the

: key to confirm your selection.

> : Search for an option.

Press the

< > keys,

until the option appears on the screen.

Then press the

key to confirm your selection

Screen Displays

Line 1 displays prompts or acknowledgment

messages, depending on the situation.

Line 2 displays functions that you can confirm by press-

ing :. If the symbol ">" appears on the right, you can

press

< > to access further options.

Program/Service

Speaker

Start conference?

Display contrast?

Please dial

Return to held call?

Step by Step

Basic operating instructions

Accessing Functions

... Interactively

You can select some functions while the telephone is

idle, for example:

> : Use < > to scroll to a function and press : to

execute it.

You can select other functions directly depending on

the situation. Example: you call a number, but the line

is busy:

: Press : to confirm.

> : Use < > to scroll to a function and press : to

execute it.

... Via the Program/Service Menu

First press the "Program/Service" key. You then see a list

of selection options, such as: "#0=Reset services"

Æ Page 86.

Press the key.

> : Use < > to scroll to a function and press : to

execute it.

rd Enter the code directly.

The Quick-Reference Operating Instructions ("Overview

of Functions/Codes (Alphabetical)" Æ Page 133) contain

a list of codes. However, they are also displayed on

screen along with the corresponding function.

... With Function Keys

If you saved a function on a key Æ Page 62, you can ac-

cess it directly as follows:

Press the Mute key to execute the function.

Forwarding on

Callback

Send message

Program/Service

#0=Reset services?

Basic operating instructions

Functions You Can Use

Basic and Enhanced Functions

You can use all basic and enhanced communications platform functions

that appear interactively on the screen, in the Program/Service menu, and

when you press function keys.

Additional Team and Executive/Secretary Functions

Æ Page 102f.

To help working and project groups work together more efficiently, the ser-

vice technician can configure a variety of team functions, depending on

your preferences when working in the team. You can use these team func-

tions in addition to the basic and enhanced functions.

In addition to call pickup, hunting groups (group call), and call distribution

groups, you can also set up teams with multiple lines per telephone.

You can tell if a telephone has trunk keys if your station number and the

numbers of your colleagues are programmed on trunk keys. You can ac-

cess all lines and can also conduct different calls simultaneously on multi-

ple lines.

Another team function category includes the executive/secretary

functions, which are configured by the service technician. You can use ex-

ecutive and secretary functions in addition to the basic and enhanced func-

tions as well as other team functions.

An executive/secretary telephone has DSS keys for the executive or sec-

retary, trunk keys for the executive and secretary, as well as ring transfer

keys.

Using the Telephone Efficiently

• You probably have certain colleagues or external parties with whom

you talk on the phone especially frequently. To dial these numbers fast-

er and more conveniently, you can save them on keys

(Saving station numbers for repertory dialing on keys Æ Page 27).

• All too often you reach a busy line when dialing a number. Amid the

confusion of your working day, it’s easy to forget to try the number

again later on. To avoid this, make it a habit to use the "Callback"

Æ Page 25 function.

Step by Step

Making Calls – Basic Functions

Answering Calls

Special default ring signaling is set for your telephone:

• When you receive an internal call, your telephone

rings once every four seconds (single-tone

sequence).

• When you receive an external call, your telephone

rings twice in rapid succession every four seconds

(dual-tone sequence).

• When you receive a call from the entrance tele-

phone, your telephone rings three times in rapid

succession every four seconds (triple-tone se-

quence).

• If a call is waiting, you hear a short tone (beep) every

six seconds.

The number or the name of the caller appears on the

display.

Answering a Call With the Handset

The telephone rings. The caller appears on the screen.

n Lift the handset.

u or v Raise or lower the volume. Keep pressing the key until

the desired volume is set.

Answering a Call with the Speaker

(Speakerphone Mode)

The telephone rings. The caller appears on the screen.

Press the key. The LED lights up.

Speakerphone mode.

Your service personnel can adjust the ring ca-

dence for external and internal calls for you. In

other words, different ring cadences can be set

for different internal callers.

This function is not available with

optiPoint 500 economy and optiPoint 500 basic.

Speaker

Making Calls – Basic Functions

Step by Step

or v Raise or lower the volume. Keep pressing the key until

the desired volume is set.

Ending the call:

Press the key. The LED goes out.

Press the key.

Notes on speakerphone mode:

• Tell the other party that you are using speakerphone

mode.

• The speakerphone works bests at a low receiving

volume.

• The ideal distance between the user and the tele-

phone set in speakerphone mode is about 50 cm

(approx. 20 inches).

Switching to Speakerphone Mode

Precondition: You are conducting a call with the hand-

set.

and

t Hold down the key and replace the handset.

(in the U.S.: press the key once and replace the hand-

set). Then release the key and continue the call.

Switching to the Handset

Precondition: You are engaged in a call in speaker-

phone mode.

n and s Lift the handset. Continue the call.

Speaker

Release

This function is not available with

optiPoint 500 economy and optiPoint 500 basic.

Speaker

This function is not available with

optiPoint 500 economy and optiPoint 500 basic.

Step by Step

Making Calls – Basic Functions

Open Listening in the Room During a

Call

You can let other people in the room join in on the call.

Let the other party know that you have turned on the

speaker.

Precondition: You are conducting a call with the hand-

set.

Activating ring transfer:

Press the key. The LED lights up.

Deactivating this function:

Press the key. The LED goes out.

Speaker

Making Calls – Basic Functions

Step by Step

Making Calls

Off-Hook Dialing

n Lift the handset.

o Internal calls: Enter the station number.

External calls: Enter the external code and the station

number.

The called party does not answer or is busy:

t Replace the handset.

On-Hook Dialing

o Internal calls: Enter the station number.

External calls: Enter the external code and the station

number.

The other party answers with speaker:

n Lift the handset.

or On-hook: Use speakerphone mode (not available with

optiPoint 500 economy and optiPoint 500 basic).

The called party does not answer or is busy:

Press the key. The LED goes out.

Ending the call

t Replace the handset.

Press the key.

Speaker

Your system may also be programmed so that

you have to press the Internal key before you dial

an internal number.

To call an external party, you have to enter an ex-

ternal code before dialing the party’s telephone

number (Prime Line is not active; contact your

service personnel).

Release

Step by Step

Making Calls – Basic Functions

Redialing a Number

The last three external telephone numbers dialed are

stored automatically.

You can redial them simply by pressing a key.

The station number appears on your screen for two sec-

onds and is then dialed.

Press the key once to dial the number last dialed.

Press the key twice to dial the next to the last number

dialed.

Press the key three times to dial the third-to-the-last

number dialed.

Displaying and dialing saved station numbers

Press the key.

: Press the "OK" dialog key within two seconds to confirm

your choice.

: The next stored number is displayed. Press the "OK" di-

alog key to confirm four selection.

> : Select and confirm.

Redial

Next?

Call?

If this feature is configured (contact your service

personnel), account codes entered are also

saved Æ Page 72.

Making Calls – Basic Functions

Step by Step

Turning the Microphone On and Off

To prevent the other party from listening in while you

consult with someone in your office, you can temporari-

ly switch off the handset microphone or the handsfree

microphone. You can also switch on the handsfree mi-

crophone to answer an announcement via the tele-

phone speaker (speaker call, Æ Page 33).

Precondition: You are conducting a call. The micro-

phone is switched on.

Press the key. The LED lights up.

Press the illuminated key. The LED goes out.

> : Select and confirm.

> :

Press the key. The LED lights up

qif or rif Enter the code for "on" or "off".

Speakerphone mode is not available with

optiPoint 500 economy and optiPoint 500 basic.

Mute

Mute on?

Mute off?

Program/Service

Step by Step

Making Calls – Basic Functions

Calling a Second Party

(Consultation Hold)

You can call a second party while engaged in a call. The

first party is placed on hold.

Confirm.

o Call the second party.

Return to the first party:

: Confirm.

q d Press the key. The LED lights up. Enter the code. The

LED goes out.

Switching to the Party on Hold (Toggle)

> : Select and confirm.

q f Press the key. The LED lights up. Enter the code. The

LED goes out.

Combine the calling parties into a three-party con-

ference

> : Select and confirm.

q g Press the key. The LED lights up. Enter the code. The

LED goes out.

Connecting the other parties to each other

> : Select and confirm.

US: Consult?

UK: Enquiry?

Return to held call?

Quit and return?

Program/Service

To g g l e / C on n e c t ?

Program/Service

Conference?

Program/Service

Transfer?

Making Calls – Basic Functions

Step by Step

Transferring a Call

If the person you are speaking to wants to talk to

another colleague of yours, you can transfer the call that

colleague.

Confirm.

o Enter the number of the party to which you want to

transfer the call.

s Announce the call, if necessary.

t Replace the handset.

> : Select and confirm

[1]

US: Consult?

UK: Enquiry?

Tr a n s f e r ?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

Step by Step

Making Calls – Basic Functions

Call Forwarding

Using Variable Call Forwarding

You can immediately forward internal or external calls to

different internal or external telephones (destinations).

(External destinations require special configuration in

the system.)

> : Select and confirm.

qe Enter the code.

: Select and confirm.

> :

e or f or g Enter the code.

o Enter the number of the telephone that is ringing.

Confirm.

Deactivating call forwarding:

> : Select and confirm.

re Enter the code.

Special features must be taken into consider-

ation if your telephone operates with

HiPath 5000 (system networking via PC net-

work) Æ Page 112!

Forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

US: Save?

UK: Save entry?

Forwarding off?

When call forwarding is active, a special dial tone

sounds when you lift the handset.

If DID DTMF is active (contact your service per-

sonnel), you can also forward calls to this desti-

nation. Destinations: fax = 870, DID = 871,

fax DID = 872.

If you are a call forwarding destination, your dis-

play will show the station number or the name of

the originator on the upper line and that of the

caller on the lower line.

Making Calls – Basic Functions

Step by Step

Using Call Forwarding No Reply (CFNR)

Calls that are not answered after three rings (=default,

can be adjusted by service personnel) or that are re-

ceived while another call is ongoing can be automatical-

ly forwarded to a specified telephone.

Press the key. The LED lights up.

> : Select and confirm.

qhmi Enter the code.

o Enter the destination number.

• Enter the internal station number for internal desti-

nations

• Enter the external code and the external station

number for external destinations

: Confirm.

Deactivating Call Forwarding No Reply:

Press the key. The LED lights up.

> : Select and confirm.

rhmi Enter the code.

: Confirm.

Program/Service

More features?

*495=CFNR on?

Save entry?

Program/Service

More features?

#495=CFNR off?

Delete?

If CFNR is enabled, the following briefly appears

on the display when you replace the handset:

"US: CFNR to: ...", UK: "CFNR TO: ...".

Step by Step

Making Calls – Basic Functions

Call Forwarding in the Carrier Network and

Forwarding Multiple Subscriber Numbers

(MSN) (Not for U.S.)

If this function has been configured (contact your ser-

vice personnel), you can forward calls to your assigned

multiple subscriber number (MSN) (DID number) direct-

ly within the carrier network.

For example, you can forward your phone line to your

home phone after business hours.

> : Select and confirm.

qjh Enter the code.

: Select and confirm the line type you wish to use.

> :

e or f or g Enter the code.

o Enter your DID number.

o Enter the destination number (without the external

code).

: Confirm.

Deactivating call forwarding:

> : Select and confirm.

rjh Enter the code.

: Confirm the displayed call forwarding type.

e or f or g Enter the activated call forwarding type.

o Enter your DID number.

Trunk FWD on?

1=immediate?

2=on no answer?

3= on busy?

Save?

Forwarding - trunk off

Making Calls – Basic Functions

Step by Step

Using Callback

If a user is busy or is not answering, you can store an

automatic callback. This feature saves you from having

to make repeated attempts to reach the user.

You receive a callback,

• When the other party is no longer busy

• When the user who did not answer has conducted

another call.

Storing a Callback

Precondition: You have reached a busy line or no one

answers.

Confirm.

qil Enter the code.

Answering a Callback

Precondition: A callback was saved. Your telephone

rings. "Callback: ..." appears on the display.

n Lift the handset.

Press the key. The LED lights up.

You hear a ring tone.

Checking and Canceling a Saved Callback

> : Select and confirm

[1]

ril Enter the code.

> :

Select the displayed function and press the "OK" dialog

key to display additional entries.

When configured (contact your service person-

nel), all callback requests are automatically delet-

ed overnight.

US: Callback

UK: Set Callback

Speaker

View callbacks?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

US: Next callback?

UK: Display next?

Step by Step

Making Calls – Basic Functions

Deleting a displayed entry:

: Press the "OK" dialog key to confirm your selection.

Ending callback display:

> :

Select and confirm.

Press the key. The LED goes out.

Delete?

US: Exit?

UK: End?

Program/Service

Speaker

Making Calls – Basic Functions

Step by Step

Saving Repertory Dialing Numbers on

a Key

You can save frequently-dialed station numbers on pro-

grammable keys that are unassigned by default.

External and internal station numbers, as well as func-

tions/procedures (comprising several operating steps)

can be stored on these keys Æ Page 62.

In addition, the keys can be programmed on two sepa-

rate levels if you have configured a key as the "switch-

ing" key (Shift key Æ Page 62).

Depending on the key assignment and programming of

your HiPath system ("Extended Key Functionality"; refer

to relevant service personnel), dual-level key assign-

ment permits several assignment combinations.

Corresponding displays guide you through this process

Æ Page 126.

If you save internal station numbers, you can choose

whether to save an LED display for the key (=Save with

LED) or not (=Save without LED).

The LED display indicates the various states

(Æ Page 64, Æ Page 107).

Press the key. The LED lights up.

> : Select and confirm.

qme Enter the code.

Press the key. If the key is already in use, its assignment

appears on the screen.

If applicable

> : Make a selection and confirm to save the station num-

ber on the second level.

Confirm.

: Confirm.

o Enter the station number.

Program/Service

91=Prog. feature key?

+=Next layer?

US: Change key?

UK: Change feature?

Repdial key?

Step by Step

Making Calls – Basic Functions

If you make a mistake:

> : Select and confirm. This deletes all digits entered.

The system telephone automatically recognizes if you

want to save an internal or an external station number.

The options "Save without LED" or "Save with LED" are

only available for internal station numbers.

: Confirm.

> : Select and confirm to save the repdial key without LED

display.

Confirm.

> :

Select and confirm.

> :

Select and confirm.

Using Repertory Dialing Keys

Precondition: You have saved a station number on a

repertory dialing key Æ Page 27.

Press the key on which the number is saved.

If the station number is located on the second level, first

press "Shift".

Previous?

Save with LED?

Save without LED?

US: Exit?

UK: End?

US: Another key?

UK: Program another key?

US: Clear key?

UK: Delete feature?

Simply press the key to dial a stored telephone

number Æ Page 28.

You can do this while a call is in progress.

For information on display messages when sav-

ing station numbers Æ Page 126.

You can also press the repertory dial key during a

call. This automatically sets up a consultation

Æ Page 20.

Making Calls – Basic Functions

Step by Step

Telephone Settings

Adjusting the Ring Volume

u or v Press these keys while the phone is idle.

Confirm.

u or v To raise or lower the volume: Keep pressing the keys

until the desired volume is set.

: Save.

Adjusting the Ring Tone

u or v Press these keys while the phone is idle.

Select and confirm.

u or v To adjust the ring tone: Keep pressing the keys until the

desired tone is set.

: Save.

Adjusting the Attention Ring Volume

If you belong to a team that uses trunk keys, the tele-

phone can alert you to other calls in the team even

when you are engaged in another call Æ Page 108. You

hear the attention ring.

u or v Press one of these keys while the phone is idle.

> :

Select and confirm.

u or v To raise or lower the volume: Keep pressing the keys

until the desired volume is set.

: Save.

US: Ring volume?

UK: Ringer volume?

US: Ring tone?

UK: Ringer tone?

US: Attention Ring Vol?

UK: Attention Ring Volume?

Step by Step

Making Calls – Basic Functions

Adjusting the Speakerphone to the Room

Acoustics

To help the other party understand you clearly while you

are talking into the microphone, you can adjust the tele-

phone to the acoustics in your environment: "Quiet

room", "Normal room" and "Noisy room".

u or v Press one of these keys while the phone is idle.

> : Select and confirm.

u or v To set the room type: Keep pressing these keys until

the setting you want appears on the screen.

: Save.

Adjusting the Receiving Volume During a Call

You are engaged in a call.

u or v To raise or lower the volume: Keep pressing the keys

until the desired volume is set.

u or v simultaneously Save.

Adjusting the Display to a Comfortable Read-

ing Angle

You can swivel the display unit. Adjust the display unit

so that you can clearly read the screen.

This function is not available with

optiPoint 500 economy and optiPoint 500 basic.

Speakerphone mode?

Making Calls – Basic Functions

Step by Step

Display backlight

When operating optiPoint 500 advance, e.g. when dial-

ling a call number, a display backlight switches on auto-

matically. The backlight switches off automatically a few

seconds after the last action is completed.

Adjusting the display contrast

The display has four contrast levels that you can set ac-

cording to your light conditions.

u or v Press one of the keys while the phone is idle.

> : Select and confirm.

u or v Change the display contrast. Press the key repeatedly

until the desired level is obtained.

: Save.

Selecting the Language of Screen Prompts

Press the key. The LED lights up.

> : Confirm.

qhl Enter the code.

> : Select the language you wish to use (such as "Spanish")

and press the "OK" dialog key to confirm.

This function is only available with

optiPoint 500 advance.

Display contrast?

Program/Service

More features?

48= Select language?

15=Spanish?

Step by Step

Making Calls – Convenience Functions

Making Calls – Convenience

Functions

Answering Calls

Accepting a Specific Call for Your Colleague

You hear another telephone ring.

Press the key. The LED lights up.

> : Select and confirm

[1]

qim Enter the code.

A called station appears on the screen.

If applicable

> : Select and confirm until you see the station you want.

> : Confirm.

o If you know the number of the telephone that is ringing,

enter it directly.

Press the flashing key.

Rejecting Calls

You can reject calls which you do not wish to take. The

call is then signaled at another definable telephone

(contact your service personnel).

The telephone rings. The caller is displayed.

Press the key.

If a call cannot be rejected, your telephone will continue

to ring. The message "currently not possible" (UK) or

"Feature not available" (US) is displayed (e.g in the case

of recalls).

Program/Service

59=Pickup - directed?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

Next?

Accept call?

Accepting calls in a team Æ Page 98.

Release

Making Calls – Convenience Functions

Step by Step

Using the Speakerphone

A colleague addresses you directly over the speaker

with a speaker call. You hear a tone before the an-

nouncement. The other party’s name or station number

appears on the screen.

You can conduct the call with the handset or in speaker-

phone mode.

n Lift the handset and answer the call.

: Press the "OK" key to confirm your selection and answer

the call.

Press the key and answer the call.

Enabling and Disabling Handsfree Answerback

> : Select and confirm.

> :

qmj or rmj Enter the code for "on" or "off".

Speakerphone mode is not available with

optiPoint 500 economy and optiPoint 500 basic.

Mute off?

Mute

If handsfree answerback is enabled (see below),

you do not need to switch on the microphone -

you can answer directly. You can answer immedi-

ately in speakerphone mode.

If handsfree answerback is disabled (default set-

ting), follow the procedure described above.

Placing a speaker call to a colleague Æ Page 46.

HF answerback on?

HF answerback off?

Step by Step

Making Calls – Convenience Functions

Answering a Call With a Headset

Precondition: Your telephone rings.

: Confirm.

or If the "Headset" key has been configured Æ Page 62:

Press the key. The LED lights up.

Ending the call:

Press the key.

or If the "Headset" key has been configured Æ Page 62:

Press the key. The LED goes out.

This function is not available with

optiPoint 500 economy.

Answer?

Release

Making Calls – Convenience Functions

Step by Step

Answering Calls from the

Entrance Telephone and Opening the Door

If an entrance telephone has been programmed, you

can use your telephone to speak to someone at the

entrance telephone and to activate a door opener.

If you have the proper authorization (contact your ser-

vice personnel), you can activate the door opener, en-

abling visitors to open the door themselves by entering

a 5-digit code (using a DTMF transmitter or installed

keypad).

Speaking to visitors via the entrance telephone:

Precondition: Your telephone rings.

n Lift the handset within thirty seconds. You are connect-

ed to the entrance telephone immediately.

n Lift the handset after more than thirty seconds.

o Dial the entrance telephone number.

Opening the door from your telephone during a call

from the entrance telephone:

: Confirm.

Opening the door from your telephone without

calling the entrance telephone:

Press the key. The LED lights up.

> : Select and confirm.

qje Enter the code.

o Dial the entrance telephone number.

Open door?

Program/Service

61=Open door?

Special features must be taken into consider-

ation if your telephone operates with

HiPath 5000 (system networking via PC net-

work) Æ Page 116!

Step by Step

Making Calls – Convenience Functions

Opening the door with a code (at the door):

o After ringing the bell, enter the five-digit code (using the

keypad or a DTMF transmitter). Depending on how the

door opener has been programmed, a doorbell call sig-

nal may or may not be forwarded.

Activating the door opener:

Press the key. The LED lights up

> : Select and confirm.

qlm Enter the code.

o Dial the entrance telephone number.

o Enter the five-digit code. Default code = "00000".

> :

Select the displayed function and press the "OK" dialog

key to change the code.

> : Select and confirm.

> : You can also open the door without a doorbell ring.

Deactivating the door opener:

Press the key. The LED lights up.

> : Select and confirm.

rlm Enter the code.

Accepting a Call From an Answering Ma-

chine

You can accept a call from any answering machine if the

machine is connected to your system (contact your ser-

vice personnel) and you have programmed the answer-

ing machine number on a key Æ Page 62.

The LED lights up. Press the key.

Program/Service

89=Door opener on?

3=change password?

1=enable with ring?

2=enable w/o ring?

Program/Service

#89=Door opener off?

Making Calls – Convenience Functions

Step by Step

Dialing/Making Calls

En-Bloc Sending / Correcting Numbers

If this feature is configured (contact your service per-

sonnel), a connection is not attempted immediately

when a station number is entered. This means that you

can correct the number if necessary.

The station number is only dialed at your specific re-

quest.

o Internal: enter station number.

External: enter external code and station number.

Dialing entered/displayed numbers:

n Lift the handset.

: Confirm.

Correcting numbers entered:

: Select and confirm.

The last digit entered in each case is deleted.

o Enter the required digit(s).

Canceling en-bloc sending:

> : Select and confirm.

Press the key. The LED goes out.

Press the key.

Dial?

Delete number?

End?

Speaker

Release

A station number can only be corrected as it is

being entered. Station numbers stored for num-

ber redial, for example, cannot be corrected.

Step by Step

Making Calls – Convenience Functions

Using a Caller List

If you are unable to accept an external or internal call,

the call attempt is stored in the caller list.

You can store answered calls either manually (both in-

ternal and external calls) or automatically (external calls

only; contact your service personnel for details).

Your telephone stores up to ten calls in chronological or-

der. Each call is assigned a time stamp. The most recent

entry not yet answered in the list is displayed first. Mul-

tiple calls from the same caller do not automatically

generate new entries in the caller list. Instead, only the

most recent time stamp for this caller is updated and its

number incremented.

Retrieving the Caller List

Precondition: Service personnel has set up a caller list

for your telephone.

> : Select and confirm

[1]

rlf Enter the code.

The last call is displayed on the screen.

: To view other calls, confirm each subsequent display.

Ending Retrieval

> :

Select and confirm.

Press the key. The LED goes out.

Caller list?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

If an optiPoint application module is connected

to your telephone, the "Terminal Mode" is activa-

ted once the function is started Æ Page 117.

The prompts are now shown on the optiPoint ap-

plication module display.

You can use the keys on the optiPoint application

module.

Next?

US: Exit?

UK: End?

Program/Service

Speaker

Making Calls – Convenience Functions

Step by Step

Displaying the Call Time and Additional Call Infor-

mation

Precondition: You have retrieved the caller list and the

selected call is displayed.

> : Select and confirm.

> :

Dialing a Station Number from the Caller List

Precondition: You have retrieved the caller list and the

selected call is displayed.

> : Select and confirm.

Removing an Entry from the Caller List

Precondition: You have retrieved the caller list and the

selected call is displayed.

> : Confirm.

Saving the Other Party’s Station Number

in the Caller List (Redial)

Precondition: You are engaged in a call or have called

an external party.

: Confirm.

qlf

Press the key. The LED lights up. Enter the code.

Time/Date sent?

View station no.

View name?

Call?

The caller is automatically deleted from the caller

list when a connection is finally set up.

Delete?

Save number?

Program/Service

Step by Step

Making Calls – Convenience Functions

Speed-dial

Using Station and System Speed-Dial Numbers

Precondition: You have stored station speed-dial num-

bers Æ Page 40 or your service personnel has stored

system speed-dial numbers.

Press the key. The LED lights up

: Confirm.

qk Enter the code.

o Enter a speed-dial number.

0" to

9" = station speed-dialing.

"000" to "999" = system speed-dialing (contact your ser-

vice personnel).

If applicable Suffix-Dialing

o If necessary, you can suffix-dial additional digits (for ex-

ample, the user’s extension) at the end of the saved sta-

tion number.

If this feature is configured, a suffix is automatically di-

aled (for example, "0" for the exchange) if no entries are

made within 4 or 5 seconds.

Storing Station Speed-Dial Numbers

You can store the ten numbers which you use the most

and dial them using your own station speed-dial num-

bers:

0 through

9 Æ Page 40.

Press the key. The LED lights up.

> : Select and confirm

[1]

qmf Enter the code.

o Enter the speed-dial number you wish to use (

0 to

9). If the speed-dial number is already in use, the pro-

grammed station number appears on the screen.

Confirm.

Program/Service

7=Use speed-dialing?

Program/Service

92=Change Speed-dial?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

US: Change?

UK: Change entry?

Making Calls – Convenience Functions

Step by Step

First enter the external code and then the external sta-

tion number.

Confirm.

or If you make a mistake:

> : Select and confirm. This deletes all entered digits.

Confirm.

> :

Select and confirm.

> : Select and confirm.

> :

Select and confirm.

US: Save?

UK: Save entry?

Previous?

US: Next?

UK: Next entry?

US: Change?

UK: Change entry?

Delete?

US: Exit

UK: End

Step by Step

Making Calls – Convenience Functions

Dialing a Number From the Internal Directory

The internal directory contains all station numbers and

system speed-dial numbers assigned to a name. Con-

tact your service personnel to find out if one was con-

figured for your system.

Precondition: Names have been assigned to the sta-

tion numbers stored in the system.

n Lift the handset.

Press the key. The LED lights up.

Confirm.

qih Enter the code.

If applicable If several directories have been configured (not for

HiPath 500):

: Confirm.

The first entry is displayed on the screen.

u or v Scroll to next or previous entry.

> :

o Enter the name you want to find, or just the first few

letters, using the alphanumeric keypad.

You can use the keypad with the digits as an alphanu-

meric keypad in this case and enter the names by

pressing the appropriate keys one or more times as

needed.

Speaker

US: Directory?

UK: Phonebook?

1=internal?

If an optiPoint application module is connected

to your telephone, the "Terminal Mode" is activa-

ted once the function is started Æ Page 117.

The prompts are now shown on the optiPoint ap-

plication module display.

You can use the keys on the optiPoint application

module.

Scroll Next?

Scroll Previous?

Making Calls – Convenience Functions

Step by Step

For example, you can enter the letter "r" by pressing the

"7" three times or the letter "e" by pressing the "3" twice.

The first name with the entered letters is displayed.

Enter the following letters by using the same method.

If no entry exists for the entered letters, you will hear

three short beeps.

To enter a space, press the "0".

Pressing "1" or "#" automatically displays the first entry

in the internal directory.

The "

" key has no function here.

If applicable

> : Select and confirm each letter to be deleted. The last

letter entered is deleted. If all letters are deleted, the

first entry in the directory will be displayed again.

If applicable

> : Select and confirm. All entered letters are deleted, and

the first entry in the internal directory is displayed again.

The entry you wish to dial appears on the screen.

> : Select and confirm.

Delete Character?

Delete Line?

Call?

Step by Step

Making Calls – Convenience Functions

Dialing from the Telephone Database (LDAP)

(Not for HiPath 500)

If configured (ask your service personnel), you can

search for directory data in the LDAP database and dial

the number of any subscriber you find there.

Precondition: The LDAP search feature has been con-

figured in the system.

n Lift the handset.

Press the key. The LED lights up.

Confirm.

qih Enter the code.

If applicable If several directories have been configured:

> : Select and confirm.

o Enter the name you wish to search for using the keypad

(max. 16 characters).

You can enter an incomplete name, e.g. "mei" for "Mei-

er".

You can use the keypad with the digits as an alphanu-

meric keypad in this case and enter the names by

pressing the appropriate keys one or more times as

needed.

For example, you can enter the letter "r" by pressing the

"7" three times or the letter "e" by pressing the "3" twice.

If applicable If configured (ask your service personnel), you can also

search for surname and first name.

To separate surname and first name by a space, enter

"0". You can enter incomplete names, e.g. "mei p" for

"Meier Peter".

If applicable

> : Select and confirm. The letter entered last is deleted.

Speaker

US: Directory?

UK: Phonebook?

2=LDAP?

Delete Character?

In large databases, the results of the search may

be incomplete if too few characters are entered

Æ Page 45.

Making Calls – Convenience Functions

Step by Step

: Confirm.

The name is searched for. This may take a few seconds.

The result is displayed:

If only one name is found, it is displayed.

: Confirm.

If several names are found (max. 50), the first name is

displayed.

u or v Scroll to the next or the previous entry.

> :

: Select and confirm.

If no name is found:

If your search does not yield any name corresponding to

your query, you can extend the range of the search, e.g.

by deleting characters.

> : Select and confirm.

For further procedure, see above.

If too many names are found:

If more than the maximum of 50 names are found cor-

responding to your query, only an incomplete list of re-

sults can be displayed.

You can view these results, select any of the names, or

change the search string (e.g. narrow the search by en-

tering more characters).

> : Confirm, to view the incomplete list.

For further procedure, see above.

or Narrow the search down.

> : Select and confirm, in order to change the search string.

For further procedure, see above

Search?

Call?

Scroll Next?

Scroll Previous?

Call?

Change search string?

In this case it is advisable to narrow down the

search so that all corresponding names can be

displayed.

Show results?

Change search string?

Step by Step

Making Calls – Convenience Functions

Using Mailboxes

If you have programmed the "Mailbox" key Æ Page 62,

the associated LED lights up when messages have ar-

rived for you. If your telephone is connected to a voice

mail system, the "Mailbox" key will also light up to alert

you to any messages that have arrived.

Accessing the Mailbox

Press the illuminated "Mailbox" key.

Confirm.

> :

Select and confirm.

> :

Follow the user prompts.

Talking to Your Colleague With a Speaker Call

You can make a loudspeaker announcement through a

loudspeaker if connected (ask your service personnel),

or to an internal user with a system telephone without

any action on their part.

Press the key. The LED lights up.

> : Select and confirm

[1]

qld Enter the code.

o Enter the station number.

US: View messages?

UK: Display Messages?

US: Message sent?

UK: Text?

US: Call voice mail?

UK: Call Voice Mail?

Program/Service

80=Speaker call?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

Responding to a speaker call Æ Page 33.

Making Calls – Convenience Functions

Step by Step

Talking to Your Colleague with Discreet

Calling (Not for HiPath 500)

If this function has been configured (ask your service

personnel), you can join an ongoing call conducted by

an internal user at a system telephone with display. You

can listen in unnoticed and speak to the internal user

without being overheard by the other party (discreet

calling).

n Lift the handset.

qmhi Enter the code.

o Enter your internal station number

Automatic Connection Setup (Hotline)

If this function is configured (contact your service per-

sonnel), the system automatically sets up a connection

to a preset internal or external destination.

n Lift the handset.

Depending on the setting, the connection is either set

up immediately or only after a preset period of time

(hotline after a timeout).

Your service personnel can protect your tele-

phone against discreet calling.

Step by Step

Making Calls – Convenience Functions

Reserve Trunk

If this feature is configured (contact your service per-

sonnel), you can reserve a busy trunk for your own use.

When the trunk is free, you receive a call and a message

appears on the display.

Precondition: The message "US:Currently busy

UK:busy at the moment" appears on your screen.

: Confirm.

When the reserved trunk becomes free:

Your telephone rings. The display shows " Trunk is free".

n Lift the handset. You hear the CO dial tone.

o Enter the number of the external station.

Assigning a Station Number (Not for U.S.)

If this function has been configured (contact your ser-

vice personnel), you can selectively assign a specific

number (DID number) to your telephone before making

an external call. The assigned number then appears on

the called party’s display.

Press the key. The LED lights up.

> : Select and confirm

[1]

qhe Enter the code.

o Enter the DID number you wish to use.

o Dial the external number.

Reserve trunk?

Program/Service

41=Temporary MSN?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

Making Calls – Convenience Functions

Step by Step

Associated Dialing/Dialing Aid

If this function has been configured (contact your ser-

vice personnel), you can use a dialing aid to dial num-

bers and set up calls for your telephone.

The operating procedure depends on whether the dial-

ing aid is connected to the S

bus or the a/b (T/R) port.

You can also use your system telephone as a dialing aid

for other telephones.

Dialing aid on the S

bus:

On the PC, select a destination and start dialing.

n The speaker on your telephone is switched on. Lift the

handset when the other party answers.

Dialing aid at the a/b (T/R) port:

On the PC select a destination and start dialing.

"Lift the handset" appears on the PC screen.

n Lift the handset.

Dialing aid from your telephone for another tele-

phone:

Press the key. The LED lights up.

> : Select and confirm.

qjk Enter the code.

o Enter the internal station number ("Dial for:").

o Enter the number you wish to dial.

Program/Service

67=Associated dial?

Step by Step

Making Calls – Convenience Functions

During a Call

Using Call Waiting

Callers can still reach you while you are engaged in an-

other call. A signal alerts you to the waiting call.

You can either ignore or accept the waiting call.

When you accept the waiting call, you can either end

the first call or place it on hold and resume the call later

on.

You can also bar call waiting or the call waiting tone

Æ Page 51.

Accepting a Waiting Call (Camp-On)

Precondition: You are engaged in a phone call and hear

a tone (every six seconds).

Ending the first call and answering the waiting call:

t Replace the handset. Your telephone rings.

n Answer the second call. Lift the handset.

Placing the first call on hold and answering the sec-

ond call:

> : Select and confirm.

qii

Press the key. The LED lights up. Enter the code.

You are connected to the call waiting party immediately.

The first party is placed on hold.

Ending the second call and resuming the first one:

: Confirm.

qd Press the key. The LED lights up. Enter the code.

t n Replace the handset. "Recall: ..." appears on the screen.

Lift the handset.

Call waiting?

Program/Service

Quit and return?

Program/Service

Making Calls – Convenience Functions

Step by Step

Preventing and Allowing Call Waiting

(Automatic Camp-On)

If this function has been configured (ask your service

technician), you can prevent or allow a second call

Æ Page 50 from being signaled by automatic camp-on

during an ongoing call.

Press the key. The LED lights up

and

> : Select and confirm

[1]

> :

rhmd or qhmd Enter the code for "off" or "on".

Turning the Call Waiting Tone On and Off

You can suppress the call waiting tone (every six sec-

onds) for external calls. A one-time special dial tone

then alerts you to the waiting call.

> : Select and confirm.

> :

qlk or rlk Enter code for "tone off" or "tone on".

Program/Service

#490=Call wait.trm.off?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

490=Call wait.term.on?

Waiting tone off?

Waiting tone on?

Step by Step

Making Calls – Convenience Functions

Parking a Call

You can park up to ten calls, either internal, external, or

both. Parked calls can be displayed on and picked up

from another telephone. This feature is useful if you

want to continue a call at another phone.

Precondition: You are conducting a call.

Press the key. The LED lights up.

> : Select and confirm.

qij Enter the code.

d ... m Enter the number of the park slot (0 - 9) and make a note

of it. If the park slot number you entered is not dis-

played, it is already in use; enter another one.

Retrieving a Parked Call

Precondition: One or more calls have been parked. The

telephone is idle.

Press the key. The LED lights up.

> : Select and confirm

[1]

rij Enter the code.

d ... m Enter the park slot number you noted earlier.

If the park slot number you enter is not in use, you can-

not retrieve the call.

Program/Service

56=Park a call?

Program/Service

Retrieve call?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

If a parked call is not picked up, after a specific

period of time the call is returned to the tele-

phone from where it was parked (recall).

Making Calls – Convenience Functions

Step by Step

Placing External Calls on Hold

If you have programmed a key on your telephone as a

hold key Æ Page 62, you can place external calls on

hold.

This enables all other parties to retrieve the call on the

assigned line.

Press the "US:Hold UK:Common Hold" key.

A message appears showing which line is on hold

(e.g. 801); make a note of the line number.

If a trunk key has been assigned, the LED flashes slow-

ly.

If applicable

t or Replace the handset or press the key.

Depending on your system configuration, this may be

necessary so other users can also pick up the held call.

Picking up (Retrieving) a Held Call

Precondition: One or more calls have been parked. The

telephone is idle.

Press the key. The LED lights up.

> : Select and confirm.

qjg Enter the code.

If the "Line retrieved" key Æ Page 62 has been config-

ured, press the key.

o Enter the line number you noted earlier.

If a "Trunk key" was assigned to this line Æ Page 62:

LED flashes slowly. Press the key.

Held on line: 801

Release

Program/Service

63=Retrieve line?

Step by Step

Making Calls – Convenience Functions

Conducting a Conference

In a conference call, you can talk to as many as four

other parties at the same time. These may be internal

or external users.

o Call the first party.

> : Select and confirm.

o Call the second station. Announce the conference.

> : Select and confirm.

q g Press the key. The LED lights up. Enter the code. The

LED goes out.

A tone sounds every 30 seconds to indicate that a con-

ference is in progress. Contact your service personnel

for instructions on how to turn it off.

If the second party does not answer:

: Confirm.

q d Enter the code.

Adding Up to Five Parties

to the Conference (Initiator Only)

: Confirm.

o Call the new party. Announce the conference.

> : Select and confirm.

q g Press the key. The LED lights up. Enter the code. The

LED goes out.

Checking Which Parties Are in the Conference (Ini-

tiator Only)

> : Select and confirm.

The first station appears on the screen.

Start conference?

Conference?

Program/Service

Return to held call?

Add party?

Conference?

Program/Service

View conf parties?

Making Calls – Convenience Functions

Step by Step

: To display other stations, confirm each subsequent dis-

play.

> : To exit the list: Select and confirm.

Removing Parties From the Conference (Initiator Only)

> : Select and confirm.

The first station appears on the screen.

: Confirm as often as required until the desired station

appears.

> : Select and confirm.

Leaving a Conference

> :

Select and confirm.

t Replace the handset, if this feature is configured (con-

tact your service personnel).

Ending a Conference (Initiator Only)

> : Select and confirm.

rg Press the key. The LED lights up. Enter the code. The

LED goes out.

t Replace the handset, if this feature is configured (con-

tact your service personnel).

Removing the ISDN Central Office Party From the Con-

ference

> : Select and confirm.

qhme

Press the key. The LED lights up. Enter the code. The

LED goes out.

If an optiPoint application module is connected to

your telephone, the "Terminal Mode" is activated

once the function is started Æ Page 117.

The prompts are now shown on the optiPoint ap-

plication module display.

You can use the keys on the optiPoint application

module.

Next?

Exit list?

View conf parties?

Next?

Remove party?

US: Leave conference?

UK: Withdraw?

End conference?

Program/Service

Drop last conf. party?

Program/Service

Step by Step

Making Calls – Convenience Functions

Activating Tone Dialing/DTMF Suffix-Dialing

You can transmit dual-tone multifrequency (DTMF) sig-

nals to control devices such as an answering machine

or automatic information system.

Press the key. The LED lights up.

> : Select and confirm

[1]

qig Enter the code.

o You can use the keys "0" through "9", "

", and "#" to trans-

mit DTMF signals.

Program/Service

53=DTMF dialing?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

Ending the call also deactivates DTMF suffix

dialing.

Your system may be configured so that you can

start DTMF suffix-dialing immediately after

setting up a connection.

Making Calls – Convenience Functions

Step by Step

Recording Calls

If configured (ask your administrator), you can record

calls.

Precondition: You are conducting a call, the "Record-

ing" key is configured Æ Page 62.

Press the illuminated "Recording" key. The LED lights

up.

An announcement notifies you and the person you are

speaking with that recording has begun. A beep will

also sound every 15 seconds until recording has con-

cluded.

Ending Recording

Press the illuminated "Recording" key. The LED goes

out.

Playback

The steps required for playing back a recording depend

on the voice memory system (see the corresponding

Operating Manual or Æ Page 46).

While a call is being recorded, a third party can-

not be added to the call.

Step by Step

Making Calls – Convenience Functions

Transferring a Call after a Speaker Call (An-

nouncement) in a Group

If this function has been configured (contact your ser-

vice personnel), you can use a speaker call (announce-

ment, Æ Page 46) to announce a call in progress to a

group of users Æ Page 95.

After a member of the group has accepted the call re-

quest, you can transfer the waiting party.

Precondition: You are conducting a call.

Confirm. The other party is placed on hold.

Press the key. The LED lights up.

> : Select and confirm.

qld Enter the code.

o Enter the group’s station number.

s Announce the call.

When a member of the group accepts the call

Æ Page 33, you are connected to this party.

t Replace the handset.

> : Select and confirm.

US: Consult?

UK: Enquiry?

Program/Service

80=Speaker call?

Transfer?

If the connection between the two other parties

is not established within 45 seconds, the call

from the first part returns to you (recall).

Making Calls – Convenience Functions

Step by Step

Trunk Flash (Not for HiPath 500)

To activate ISDN-type services and features through the

network carrier’s analog trunks or those of other com-

munications platforms (such as "consultation hold"), you

must send a signal to the trunks before dialing the ser-

vice code or telephone number.

Precondition: You have set up an external connection.

Press the key. The LED lights up.

> : Select and confirm

[1]

qie Enter the code.

o Enter the service code and/or telephone number.

Program/Service

51=Trunk flash?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

Step by Step

Making Calls – Convenience Functions

If You Cannot Reach a Destination ...

Call Waiting (Camp-On)

Precondition: You have dialed an internal number and

hear a busy signal. It is important that you reach the

called party.

Wait (approx. 5 seconds) until "Camp-on" appears on the

display and the busy tone is followed by the ring tone.

The called party can then respond Æ Page 50.

Busy Override - Joining a Call in Progress

This function is only available if it has been configured

by the service technician (contact your service person-

nel).

Precondition: You have dialed an internal number and

hear a busy signal. It is important that you reach the

called party.

> : Select and confirm.

qjf Enter the code.

The called party and person to whom this party is talk-

ing hear an alerting tone every two seconds.

If the called party has a system telephone with display,

the following appears on the screen: "Override: (station

no. or name)".

You can now start talking.

Camp-on

The called party can prevent automatic call

waiting Æ Page 51.

If this feature is configured (contact your service

personnel), you will hear the ring tone and the

message "Camp-on" is immediately displayed.

Override?

Making Calls – Convenience Functions

Step by Step

Using Night Answer

When night answer mode is active, for example during

a lunch break or after office hours, all external calls are

immediately forwarded to a specific internal telephone

(night station). The night station can be defined by ser-

vice personnel (standard night answer service) or by

you (temporary night answer service).

Activating this function:

> : Select and confirm.

qhh Enter the code.

: Press the "OK" dialog key to confirm ( standard night an-

swer service).

q Enter the code ( standard night answer service).

o Enter the destination number (= temporary night an-

swer service).

> :

Confirm.

Deactivating night answer:

> : Select and confirm.

rhh Enter the code.

Service personnel can also configure an "automatic

night answer service". The automatic night answer ser-

vice activates at specific times for your telephone de-

pending on how it is programmed.

You can deactivate the automatic night answer service

or replace it with a night answer service you configured

(see above).

Special features must be taken into consider-

ation if your telephone operates with

HiPath 5000 (system networking via PC net-

work) Æ Page 113!

Night answer on?

=default?

US: Save?

UK: Save entry?

Night answer off?

Step by Step

Saving Functions, Procedures and Appointments

Saving Functions, Procedures and

Appointments

You can save a frequently dialed number Æ Page 27, or

frequently used functions/procedures (comprising sev-

eral operating steps) on any free key on your telephone

or add-on device.

You can use dual-level key assignment if you have con-

figured a key as the "switching" key (Shift key) and "Ex-

tended Key Functionality" is active (refer to relevant ser-

vice personnel).

In addition to functions/procedures, you can save exter-

nal or internal station numbers (without LED display) on

the second level Æ Page 27.

Corresponding displays guide you through this process

Æ Page 126.

Assigning Functions to Keys

Press the key. The LED lights up.

> : Select and confirm.

qme Enter the code.

Press the key. If the key is already in use, its assignment

appears on the screen.

Confirm.

> : Select and confirm the function, such as "Do not

disturb".

All programmable functions appear on the screen. See

Quick-Reference Operating Instructions (Appendix):

section ... about function keys.

If applicable

> :

Select and confirm.

Some functions (such as "Call forwarding") accept in-

complete entries. This means you have to add more dig-

its later on when you activate the function by pressing

a key.

Program/Service

91=Prog. feature key?

US: Change key?

UK: Change feature?

US: Save incomplete

UK: Store incomplete text

Saving Functions, Procedures and Appointments

Step by Step

Confirm.

> :

Select and confirm.

Meaning of LED Signals for Saved Functions:

Call forwarding, Call forward. no reply, Forwarding

- trunk, Forward Line, US:Night answer UK:Night

Service, Do not disturb, Changeover, Advisory mes-

sage, Ringer cutoff, HF answerback on/off, US:Join/

leave group UK:Hunt group join/leave, Caller ID

suppression, Call wait.term., Waiting tone off, Ring

Transfer, Recording, Door opener on/off, Control Re-

lay (only for HiPath 3000), Ringing group on, Shift

Key, UCD (Available on/off, Work on/off, Night an-

swer on/off), US: MULAP Privacy Release UK: Priva-

cy Release:

Saved function is not active.

Saved function is active.

Callback:

You have not set a callback.

You have set a callback.

Mute (on/off):

The microphone is switched on.

The microphone is switched off.

Headset:

The headset is switched off.

The headset is switched on.

Flashing slowly - call can be taken via headset.

Caller list:

No calls saved.

Call request saved.

US: Exit?

UK: End?

US: Another key?

UK: Program another key?

Now press the key to access the function direct-

ly. If the function can be turned on and off,

such as "Do not disturb", pressing the key multi-

ple times turns the function on and off.

For information on display messages when sav-

ing functions Æ Page 126.

Step by Step

Saving Functions, Procedures and Appointments

Repdial key (internal), Direct station select:

The other party is not engaged in a call.

The other party is engaged in a call or has activated do

not disturb.

Flashing rapidly - A caller is trying to reach you, please

pick up the phone.

Flashing slowly - A caller is trying to reach another party,

who has not yet answered.

Mailbox:

No messages present.

Message(s) present.

Call key, General call key, Trunk key, MULAP Key,

Temporary MSN:

No call on assigned trunk.

Active call on assigned trunk.

Flashing rapidly- A call has arrived on this line; press the

key to pick up the call.

Flashing slowly - A call on this line was placed on hold.

Tr u n k gr o u p ke y :

At least one trunk is free.

All trunks in the trunk group are busy.

View call charges:

No chargeable calls have been made since the last time

call charges were displayed.

Chargeable calls have been made since the last time

call charges were displayed.

Call forwarding, Forward Line:

Flashing slowly - Either you or your trunk is the destina-

tion of a forwarded call.

Fax details/answering machine:

No fax received or no message on answering machine.

Fax received or message on answering machine.

View number of calls:

No callers waiting.

Flashing rapidly - Callers waiting (a certain number is ex-

ceeded).

Flashing slowly - Callers waiting (a certain number was

reached).

Saving Functions, Procedures and Appointments

Step by Step

Data I/O Service:

No connection to an application.

Active connection to an application.

Flashing slowly - Connection to application temporarily

interrupted.

The following functions are assigned to keys which

have no LED:

Repdial key (external), Procedure key, Trace call, Speed-

dial, Release call, Clear, US:Lock all phones UK:Tele-

phone Lock, Send message, US:Directory UK:Phone-

book (1=internal, 2=LDAP not for HiPath 500), Call wait-

ing, US:Connect/Toggle UK:Shuttle, Conference,

Speaker call, Retrieve line, Reserve trunk, Release

trunk, Temporary Phone, Override, US:Park UK:Call

Park, Pickup - directed, Pickup - group, Account code,

Show call charges, Radio paging equip (not for

HiPath 500), Answer page, Timed reminder, Open door,

DTMF dialing, Recall key, Room monitor, Hold key,

US:Consult internal UK:Enquiry, US:Consult UK:Enquiry,

Associated dial, Associated serv., Tel. data service, Re-

locate, Discreet Call (not for HiPath 500).

Step by Step

Saving Functions, Procedures and Appointments

Assigning a Procedure (Operating

Steps) to a Key

Station numbers and functions which require additional

inputs, i.e. comprise several operating steps, can be

saved to a single key on your telephone.

Using the associated dial function, for example

Æ Page 49, you can save all the remaining inputs re-

quired (station number of the calling party + the station

number to be dialed) to a single key.

Station numbers which require additional inputs but

also dial pauses can also be stored.

Press the key. The LED lights up.

> : Select and confirm.

qme Enter the code.

Press the key. If a function has already been assigned to

this key, a corresponding message is displayed.

: Confirm.

o Enter the procedure, e.g. "*67 231 089123456".

*67= code for associated dial

231= station number of the calling party

089123456 = number to be dialed.

If necessary

To insert pauses, press this key (a "P" is displayed).

: Confirm.

or If you make a mistake:

> : Select and confirm. This deletes all digits entered.

: Confirm.

Program/Service

91=Prog. feature key?

UK: Change feature?

US: Change key?

Procedure key?

Redial

UK: Save entry?

US: Save?

Previous?

UK: End?

US: Exit?

Saving Functions, Procedures and Appointments

Step by Step

> :

Select and confirm.

UK: Program another key?

US: Another key?

Select the stored procedure by pressing a key.

Procedures containing functions which can be

switched on/off can be activated by pressing the

key, and deactivated by pressing the same key

again.

You can also press a procedure key during a call.

The stored digits are automatically sent as DTMF

signals Æ Page 56.

For information on display messages when sav-

ing procedures Æ Page 126.

Step by Step

Saving Functions, Procedures and Appointments

Appointments Function

You can tell your telephone to give you a call when you

want to be reminded of an appointment Æ Page 69.

To do this, you need to save the time you want the call

to be made. You can enter a single appointment that will

take place in the next twenty four hours, or you can en-

ter a daily recurring appointment.

Saving Appointments

Press the key. The LED lights up.

> : Confirm.

qhj Enter the code.

o Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.)

or 1430 for 14.30 (= 2.30 p.m.).

If necessary

f or k If the selected language is "US English" (configure

Æ Page 31) you can enter the code 2 for "am" or 7 for

"pm" (standard = "am").

: Confirm.

> : Select and confirm.

Confirm.

Deleting and checking a saved appointment:

Press the key. The LED lights up.

> : Confirm.

rhj Enter the code.

: Confirm.

> :

Select and confirm.

Program/Service

46=Timed reminder on?

One time only?

Daily?

US: Save?

UK: Save entry?

Program/Service

#46=Timed reminder off?

Delete?

US: Exit

UK: End

Saving Functions, Procedures and Appointments

Step by Step

Using Timed Reminders

Precondition: You must have saved a timed reminder

Æ Page 68. The current time is the time stored.

The telephone rings. The timed reminder appears on

the screen.

Press the key twice.

n t Lift the handset and replace it again.

US: Reminder:

UK: Reminder at:

Speaker

If you fail to answer the timed reminder, it re-

peats five times and is then erased.

Step by Step

Displaying and Assigning Call Charges

Displaying and Assigning Call

Charges

Displaying Call Charges (Not for U.S.)

For the current call:

The display usually shows call charges at the end of a

call (default setting).

If you wish to display charges continuously during a call

in progress, your service personnel must request this

feature from your carrier.

Indication of the cost of a telephone call has to be re-

quested from the service provider and has to be in-

stalled by an authorized technician.

Depending on the setting, during or after the call, the

display will show the cost of the telephone call.

Some carriers also let you display toll-free external calls.

The message "Free of Charge" appears on the screen ei-

ther before or during the call.

If the cost indication facility has not been installed, the

display will show the dialled number and/or the length

of the telephone call.

For all calls and the last one conducted:

The connection charges for the last chargeable call con-

ducted are displayed first. Five seconds later, the total

accumulated connection charges appear.

Press the key. The LED lights up.

> : Select and confirm

[1]

qji Enter the code.

If a call is transferred, the charges are assigned to

the telephone to which the call was transferred.

Program/Service

65=Show call charges?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

If an optiPoint application module is connected

to your telephone, the "Terminal Mode" is activa-

ted once the function is started Æ Page 117.

The prompts are now shown on the optiPoint ap-

plication module display.

You can use the keys on the optiPoint application

module.

Displaying and Assigning Call Charges

Step by Step

Displaying Call Charges for Another

Telephone (Not for U.S.)

If this function is configured (contact your service per-

sonnel), you can display and print the chargeable calls

for other telephones (such as a pay phone).

Precondition: You have programmed the function

"View call charges" on a key Æ Page 62.

The LED lights up to indicate that a you have conducted

chargeable call since the last time you viewed the

charges.

Press the "View call charges" key. The chargeable call

appear on the screen.

: To display further chargeable calls, confirm each subse-

quent display.

> : Select and confirm.

> :

If an optiPoint application module is connected

to your telephone, the "Terminal Mode" is activa-

ted once the function is started Æ Page 117.

The prompts are now shown on the optiPoint ap-

plication module display.

You can use the keys on the optiPoint application

module.

Next?

Print?

Delete?

Add information?

US: Exit?

UK: End?

Step by Step

Displaying and Assigning Call Charges

Dialing with Call Charge Assignment

You can assign external calls to certain projects.

Precondition: Service personnel has set up account

codes for you.

Press the key. The LED lights up.

> : Select and confirm

[1]

qjd Enter the code.

o Enter the account code.

and r Press this key.

Confirm.

May be necessary, depending on how your system is

configured; contact your service personnel for details.

o Enter the number of the external station.

Program/Service

60=Account code?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

US: #=Save?

UK: #=Save entry?

You can also enter the account code during an

external call.

Private Sphere/Security

Step by Step

Private Sphere/Security

Turning Ringer Cutoff On and Off

You can activate the ringer cutoff function if you do not

want the receive any calls. Calls are only identified by

one ring signal, an indication on the display, and a key

which has been programmed to flash (such as a trunk

key).

> : Select and confirm

[1]

> :

qml or rml Enter the code for "on" or "off".

Turning Do Not Disturb On and Off

You can activate the do not disturb function if you do not

want the receive any calls. When do not disturb is acti-

vated, internal callers hear a busy signal and external

callers are rerouted to a telephone assigned for this pur-

pose (contact your service personnel).

> : Select and confirm.

> :

qmk or rmk Enter the code for "on" or "off".

Ringer cutoff on?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

Ringer cutoff off?

DND on?

DND off?

When you lift the handset, a special dial tone

(continuous buzzing tone) reminds you that do

not disturb is active.

Authorized internal callers can automatically

override the do not disturb function after five sec-

onds.

Step by Step

Private Sphere/Security

Caller ID Suppression

You can prevent your station number or name from ap-

pearing on the displays of external parties you call. The

feature remains active until you deactivate it.

> : Select and confirm.

> :

qlj or rlj Enter code for "suppress" or "restore".

Silent Monitor (Not for HiPath 500)

If this function has been configured (contact your ser-

vice personnel), you can join a call already in progress at

an internal station and listen in unnoticed.

qmhh Enter the code.

o Enter the internal station number.

Suppress call ID?

Restore caller ID?

Your service personnel can turn caller ID suppres-

sion on and off for all telephones.

Private Sphere/Security

Step by Step

Monitoring a Room

A telephone can be used to monitor a room. The func-

tion must be activated on the telephone that you want

to monitor.

Calling this telephone lets you hear what is going on in

the room.

Activating the telephone to be monitored:

Press the key. The LED lights up.

> : Select and confirm.

qll Enter the code.

You can either leave the telephone in speakerphone

mode (not available with optiPoint 500 economy and

optiPoint 500 basic) or lift the handset and leave it di-

rected towards the noise source.

Deactivating the telephone to be monitored:

Press the illuminated key. The LED goes out.

t Replace the handset.

Monitoring the room:

o Enter the internal number if the telephone in the room

you wish to monitor.

Program/Service

88=Room monitor?

Program/Service

Step by Step

Private Sphere/Security

Trace Call: Identifying Anonymous

Callers (Not for U.S.)

You can have the carrier identify malicious external call-

ers. You can save the caller’s station number during the

call or for 30 seconds after the call ends. However, it is

essential that you do not replace your handset during

this time.

Press the key. The LED lights up.

and

> : Select and confirm.

qlh Enter the code.

Program/Service

84=Trace call?

After you have finished tracing the call, the data

is stored on the carrier’s system. Now contact

your service personnel.

Private Sphere/Security

Step by Step

Locking the Telephone to Prevent

Unauthorized Use

You can prevent unauthorized persons from using your

telephone and its electronic notebook during your ab-

sence.

Precondition: You must have configured a personal

identification number (PIN) for your telephone

Æ Page 79.

To lock and unlock the telephone:

> : Select and confirm.

> :

qjj or rjj Enter the code for "on" or "off".

o Enter the telephone lock PIN Æ Page 79.

Changeover on?

Changeover off?

While the telephone is locked, a special dial tone

sounds when you lift the handset. You can con-

tinue to dial internal numbers as usual.

Your telephone can also be locked or unlocked

again by an authorized party Æ Page 78.

Step by Step

Private Sphere/Security

Locking Another Telephone to Prevent

Unauthorized Use

If this function has been configured (contact your

service personnel), you can lock other telephones to

prevent unauthorized use and then unlock them again

later.

You can use this function to unlock the telephone for us-

ers who have locked their telephones and then forgot-

ten their PINs.

Press the key. The LED lights up.

> :

Confirm

[1]

qmhg Enter the code.

o Enter the internal number of the telephones that you

want to lock or unlock.

> : Confirm.

> :

q or r Enter the code.

Program/Service

US:

943=Lock all

UK:

943=Telephone

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

=Lock phone?

#=Unlock phone?

Private Sphere/Security

Step by Step

Saving Your PIN

To use the functions

• to prevent unauthorized persons from using your

telephone Æ Page 77

• to use another telephone like your own Æ Page 84

• to change your call number Æ Page 85

you need to enter a personal identification number,

which you can save yourself.

Press the key. The LED lights up.

> : Confirm

[1]

qmg Enter the PIN.

o Enter the current five-digit PIN.

If you have not yet assigned a PIN, use the PIN "00000"

the first time you enter it.

o Enter the new PIN.

o Repeat the new PIN.

Program/Service

93=Change PIN?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

If you forget your PIN, contact your service per-

sonnel, who can reset your PIN to "00000".

Step by Step

Using Other Functions

Sending a Message

You can send short text messages (infotexts) to single

users or groups of users who have system telephones.

On system telephones with no display (e.g.

optiPoint 500 entry), on ISDN, pulse or tone dialling

telephones, transmitted text messages will be saved as

a callback request.

Creating and Sending a Message

> :

Select and confirm.

qjl Enter the code.

o Enter the internal station number of the recipient or

group.

> : Select and confirm the preprogrammed message

(which can be changed by service personnel).

d ... m Enter the code directly.

The codes appear on the screen, next to the messages

to which they are assigned.

> : Select and confirm.

o Enter text (max. 24 characters).

After entering text:

: Confirm.

US: Send message?

UK: Send Message?

0=Please call back

Enter message text?

If an optiPoint application module is connected

to your telephone, the "Terminal Mode" is activa-

ted once the function is started Æ Page 117.

You can enter text using the keypad on the opti-

Point application module.

For entering text with the dialing keypad, see

Æ Page 119.

Send?

Using Other Functions

Step by Step

Displaying and Deleting Messages You Have

Sent

You can view or delete messages that have already

been sent so the recipient does not get them.

> : Select and confirm.

rjl Enter the code.

> : Follow the display prompts.

Answering Messages

"Messages received" appears on your screen, along

with an indication of the length.

Confirm.

> : Follow the display prompts.

View sent message?

US: View messages?

UK: Display Messages?

Step by Step

Using Other Functions

Leaving an Advisory Message

You can leave an advisory message on your telephone

screen for internal callers who want to reach you while

you are away from your desk.

When another party calls you, the message appears on

the caller’s screen.

> : Select and confirm.

qjm Enter the code.

> : Select and confirm the preprogrammed message

(which can be changed by service personnel).

d ... m Enter the code directly.

The codes appear on the screen, next to the messages

to which they are assigned.

> : Select and confirm.

o Enter text (max. 24 characters).

Confirm.

Deleting Advisory Messages

> : Select and confirm.

rjm Enter the code.

If you have programmed an "Advisory message" key

Æ Page 62: The LED lights up. Press the key.

Advisory msg. on?

0=Back at:

You can add numeric input to preprogrammed

messages that end in a colon.

Enter message text?

If an optiPoint application module is connected

to your telephone, the "Terminal Mode" is activa-

ted once the function is started Æ Page 117.

You can enter text using the keypad on the opti-

Point application module.

For entering text with the dialing keypad, see

Æ Page 119.

US: Save?

UK: Save entry?

Advisory msg. off

Using Other Functions

Step by Step

Display Number of Waiting Calls and

Overload Indication

You can show the number of external waiting calls on

the display by pressing the "View number of calls" key

Æ Page 62.

Press the "Waiting calls" key.

If the number of waiting calls exceeds a preset limit

while you are engaged in another call (overload), the

LED on the key lights up. Contact your service person-

nel to find out the waiting call limit.

•LED off:

No callers waiting.

• LED flashes slowly:

You have reached the programmed threshold.

• LED flashes rapidly:

You have exceeded the threshold value (overload).

Step by Step

Using Other Functions

Using Another Telephone Like Your

Own for a Call

Other people can temporarily use your telephone for

outgoing calls as though it were their own.

Press the key. The LED lights up.

> : Select and confirm

[1]

qidl Enter the code.

o Enter the other user’s station number.

o Enter the other user’s telephone lock PIN Æ Page 79.

If applicable

Users who have not yet selected a personal identifica-

tion number are prompted to do so on their own tele-

phones.

o Dial the external number.

This state is canceled at the end of the call.

Program/Service

508=Temporary Phone?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

Change password

Using Other Functions

Step by Step

Change call number (relocate)

You can put your call number on every other available

telephone when it is set up (ask your service person-

nel).

Your previous telephone then receives the old call num-

ber of your new telephone. The call number together

with the settings (e.g. programmed keys) of the tele-

phone are changed.

Precondition: Your old and new telephone are the first

telephones at each connection. The telephone are in

idle state.

The following procedure is carried out on the new tele-

phone.

Press the key. The LED lights up.

> :

Select and confirm.

qmhem Enter the code.

o Enter your own call number.

o Enter code (telephone lock) Æ Page 79.

(This is not necessary if you have not determined a code

yet).

: Confirm.

rmhem Enter the code.

Program/Service

9419=Relocate?schen?

Complete Relocate

If you exchange call numbers from different sys-

tem telephones, all programmed keys are re-

placed with the default assignment.

You can, however, connect your telephone to an-

other connection and carry out the procedure.

Step by Step

Using Other Functions

Fax Details and Message on Answer-

ing Machine

If a fax or answering machine is connected to your sys-

tem and you have assigned the "Fax details" function to

a programmable key Æ Page 62, the key lights up when

a fax or a message has been received.

Deactivating indication:

Press the illuminated "Fax details" key. The LED goes

out.

Resetting Services and Functions

(System-Wide Cancellation for a Tele-

phone)

There is a general reset procedure for activated func-

tions. The following functions are canceled, if they were

activated:

• Forwarding on

• Advisory msg. on

• Ringing group on

• Hunting group off

• Suppress call ID

• Waiting tone off

• DND on

• Ringer cutoff on

• Messages received:

• View callbacks

Press the key. The LED lights up.

> : Select and confirm

[1]

rd Enter the code.

Program/Service

#0=Reset services?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

Using Other Functions

Step by Step

Activating Functions for Another Tele-

phone

If this function has been configured (contact your ser-

vice personnel), you can turn the following functions on

and off for other telephones. This feature is also known

as associated service.

• Do not disturb, code:

97/#97 Æ Page 73

• Call forwarding, code:

11,

12,

13/#1 Æ Page 22

• Locking and unlocking telephone,

code:

66/#66 Æ Page 77

• Group ringing, code:

81/#81 Æ Page 95

• Leaving an advisory message,

code:

69/#69 Æ Page 82

• Group call,

code:

85/#85 Æ Page 95

• Reset services and functions,

code: #0 Æ Page 86

• Control relay,

code:

90/#90 Æ Page 93

• Night service, code:

44/#44 Æ Page 61

• Timed reminders, code *46/#46 Æ Page 68

Press the key. The LED lights up.

> : Confirm.

qlg Enter the code.

o Enter the internal number of the telephone for which

you want to activate the function.

o Enter the code, such as

97 for do not disturb.

Follow the prompts on the screen for any further input.

Program/Service

83=Associated serv?

Step by Step

Using Other Functions

Using System Functions from the Outside

(DISA: Direct Inward System Access)

If this function has been configured (contact your ser-

vice personnel), you can set up external outgoing calls

from outside the system, just like an internal user. You

can also activate and deactivate the following functions

in your system:

• Reset services and functions,

code: #0 Æ Page 86

• Call forwarding, code:

1/#1 Æ Page 22

• Lock and unlock all phones,

code:

66/#66 Æ Page 77

•Save PIN,

code:

93 Æ Page 79

• Send a message,

code:

68/#68 Æ Page 80

• Leave an advisory message,

code:

69/#69 Æ Page 82

• Group ringing, code:

81/#81 Æ Page 95

• Group call, code:

85/#85 Æ Page 95

• Suppress caller ID,

code:

86/#86 Æ Page 74

• Waiting tone, code:

87/#87 Æ Page 51

• Open door, code:

61 Æ Page 35

• Door opener on/off, code:

89/#89 Æ Page 36

• Control relay, code:

90/#90 Æ Page 93

• Do not disturb, code:

97/#97 Æ Page 73

• Ringer cutoff function, code:

98/#98 Æ Page 73

• Speed-dialing, code:

7 Æ Page 40

• Associated service, code:

83 Æ Page 87

Precondition: You have a telephone that uses tone di-

aling (DTMF dialing) or you can switch your telephone

to tone dialing. The telephone is not connected to the

system.

o Set up a call to the system. Enter the station number

(contact your service personnel).

o Wait for a continuous tone (if necessary switch the tele-

phone to tone dialing), then enter the internal number

that has been assigned to you and the associated PIN.

r Enter the code (necessary only if programmed in the

system).

Using Other Functions

Step by Step

Wait for a dial tone and then enter the code, such as

97 for Do not disturb on. Make other inputs as neces-

sary; (refer to the operating instructions for pulse and

DTMF telephones).

o Dial the external number.

You can only execute one function at a time, or

set up only one outgoing connection.

The connection is immediately released after

successful activation of a function.

In the case of an external-external call, the con-

nection is released as soon as either of the par-

ties ends the call.

Step by Step

Using Other Functions

Using functions in ISDN via code dial-

ing (keypad dialing)

If authorized (contact your service personnel), you can

set ISDN functions via code dialing in some countries.

Press the key. The LED lights up.

> : Confirm.

qidg Enter the code.

o Enter the number of the trunk you wish to use (contact

your service personnel).

o Entering a code for required ISDN function (contact your

service personnel).

Program/Service

503=Keypad dialing?

Contact your network provider to find out which

ISDN functions can be code-controlled in your

country.

Siemens Enterprise Communications

GmbH & Co. KG shall not be liable for damages/

costs which may be incurred by fraudulent activ-

ities or remote operation (e.g. toll fraud).

Using Other Functions

Step by Step

Controlling Connected Computers or

Other Programs and

Telephone Data Service

If this function has been configured (contact your ser-

vice personnel), you can control connected computers

or programs running on them, such as hotel services or

information systems, from your telephone.

Precondition: You have set up a connection.

Press the key. The LED lights up.

> : Confirm.

qhf Enter the code.

The connected computer now prompts you to enter the

data, which you can do in one of two ways. Contact

your service personnel to find out which option is pro-

grammed in your system:

• Input in en-bloc mode.

d ... m Enter data.

r Press this key at the end of the entry.

: Confirm.

or • Input in online mode:

The connected computer processes your entries di-

rectly.

r Enter the code.

d ... m Enter data.

Program/Service

42=Tel. data service?

Entry complete?

Step by Step

Using Other Functions

Communicating with PC Applications

over a CSTA Interface

If this function has been configured (ask your service

personnel), you can use your telephone to communi-

cate with PC applications (CSTA = Computer Supported

Telecommunications Applications). You send informa-

tion to the application and receive information from the

application, for example, on your telephone's display.

qhmh Enter the code.

Press the "Data I/O Service" key.

(configuring keys Æ Page 62).

o Enter the three-digit ID for the application you want to

operate.

u v d ... m < : > Use the relevant keys to communicate with the applica-

tion.

Temporarily interrupting communication with the

application:

n The telephone rings. You accept the call.

The "Data I/O Service" key flashes: communication with

the application was automatically interrupted.

Resuming communication with the application:

Press the flashing "Data I/O Service" key. The LED lights

up.

Ending communication with the application:

> : Select and confirm the appropriate CSTA message.

n t Lift and replace the handset.

Using Other Functions

Step by Step

Controlling Relays

(only for HiPath 3000)

If this function has been configured (contact your ser-

vice personnel), you can turn up to four relays on and off

to control different facilities (such as a door opener).

Depending on how they are programmed, you can

switch the relays on and off or switch them on and have

them switched off automatically after a timeout.

> : Select and confirm.

> :

qmd or rmd Enter the code for "on" or "off".

e ... h Enter the relay.

Sensors (only for HiPath 3300/3350/

3500/3550)

If this function has been configured (contact your ser-

vice personnel), sensors detect signals, causing your

phone to ring and a message to appear on your screen.

Special features must be taken into consider-

ation if your telephone operates with

HiPath 5000 (system networking via PC net-

work) Æ Page 115!

*90=Control Relay On?

#90=Control Relay Off?

Step by Step

Using Other Functions

Radio Paging (Not for U.S., Not for

HiPath 500)

If paging equipment is connected to your system (con-

tact your service personnel), you can contact people via

their pocket receivers.

The pocket receiver indicates to the person you are

looking for that someone is trying to get in touch. The

person you page can then go to the nearest telephone

and call you.

Paging:

To be paged, you must have activated a call ringing

group Æ Page 99, call forwarding Æ Page 22, or call re-

direction to the internal station number of your paging

equipment.

A call request is then signaled automatically.

Answering the page from the nearest telephone:

n Lift the handset.

qim Enter the code.

o Enter your own station number.

Using Other Team Functions

Step by Step

Using Other Team Functions

Turning Group Call On and Off

If this function has been configured (contact your ser-

vice personnel), you belong to one or more groups of

users who can each be reached under a hunt group or

group call number.

Incoming calls are signaled on all group member tele-

phones in the order in which they are received ( hunt

group) or simultaneously (= group call) until one mem-

ber of the group accepts the call.

You can also belong to a team (including executive/sec-

retary ones) in which station numbers are programmed

on trunk keys Æ Page 102.

Each member of the group remains available under his

or her own station number.

You can activate and deactivate the audible signal for a

hunt group, group call or individual trunks in a group (in-

cluding an executive/secretary team).

If the LED on a programmed "US:Join/leave group

UK:Hunt group join/leave" key Æ Page 62 is illuminated,

this means that the audible tone was activated for at

least one group.

Special features must be taken into consider-

ation if your telephone operates with

HiPath 5000 (system networking via PC net-

work) Æ Pa g e 111!

Step by Step

Using Other Team Functions

You belong to a hunt group or a group call:

> :

Select and confirm

[1]

> :

rli or qli Enter the code for "leave" or "join".

Press the Hunt group join/leave key.

You belong to multiple groups or to one group with

trunk keys (including executive/secretary teams).

> :

Select and confirm

[1]

> :

rli or qli Enter the code for "leave" or "join".

Press the "Hunt group join/leave" key.

If an "x" appears between group/trunk number

or (such as 301) and group name, the audible tone is active

for this group or trunk.

No "x" means that the audible tone was deactivated.

: Press the "OK" dialog key to confirm your selection and

display the next group or trunk number and group

name.

> :

Select and confirm

[1]

This turns off the audible tone for the displayed group or

trunk.

US: Leave group?

UK: Leave hunt group?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

US: Join group?

UK: Join hunt group?Join

US: Leave group?

UK: Leave hunt group?

US: Join group?

UK: Join hunt group?

301 x group name

301 group name

Next?

US: Leave group?

UK: Leave hunt group?

Using Other Team Functions

Step by Step

> :

Select and confirm

[1]

This turns off the audible tone for the displayed group or

trunk.

> : Select and confirm.

This turns off the audible tone for all groups and trunks.

r Enter the code for "Leave all groups".

> : Select and confirm.

This turns off the audible tone for all groups and trunks.

q Enter the code for "Join all groups".

US: Join group?

UK: Join hunt group?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

#=Leave all groups?

=Rejoin all groups

If you deactivate the audible tone for another

group or trunk, or deactivate it for all groups and

trunks to which you belong, a special dial tone

sounds when you lift the handset.

Step by Step

Using Other Team Functions

Accepting a Call for Another Member

of Your Team

You can accept calls for other telephones in your team

from your telephone even while engaged in another

call. To do this, contact your service personnel to find

out if a pickup group has been configured.

Precondition: Your telephone rings briefly. "Call for: "

appears on the upper display line with the station num-

ber or name of the originator; the station number or

name of the caller appears on the lower line.

: Confirm.

Press the key. The LED lights up.

qik Enter the code.

If an optiPoint application module is connected

to your telephone, the "Terminal Mode" is activa-

ted once the function is started Æ Page 117.

The prompts are now shown on the optiPoint ap-

plication module display.

You can use the keys on the optiPoint application

module.

Pickup - group?

Program/Service

Using Other Team Functions

Step by Step

Activating and Deactivating a Ringing

Group

You can have calls for your telephone signaled audibly at

up to five other internal phones. The person who an-

swers first receives the call.

Saving, displaying, and deleting telephones for the

ringing group:

Press the key. The LED lights up.

> : Select and confirm

[1]

qle Enter the code.

> : Follow the display prompts (enter the internal station

number).

Removing all telephones in call ringing group:

> : Select and confirm.

rle Enter the code.

Special features must be taken into consider-

ation if your telephone operates with

HiPath 5000 (system networking via PC net-

work) Æ Page 114!

Program/Service

81=Ringing group on?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

Is your telephone a member of a ringing group,

the station number or name of the originator ap-

pears on the upper display line and the station

number or name of the caller appears on the low-

er line.

Ringing group off?

Step by Step

Using Other Team Functions

100

Uniform Call Distribution (UCD)

If this function has been configured (contact your ser-

vice personnel), you belong to a group of users (agents)

to whom calls are distributed.

An incoming call is always assigned to the agent who

has had the longest break without a call.

Logging on and off at the beginning and end of your

shift:

Press the key. The LED lights up.

> : Select and confirm

[1]

: Confirm.

qhde or rhde Enter the code for "Log on" or "Log off".

o To log on, enter your identification number ("Agent:").

Contact your service personnel to find out what it is.

Logging on and off during your shift:

Press the key. The LED lights up.

> : Select and confirm

[1]

> : Confirm.

rhdf or qhdf Enter the code for "Not available" or "Available".

Program/Service

UCD?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

401=Log on?

#401=Log off?

Program/Service

UCD?

#402=Not available?

402=Available?

Using Other Team Functions

101

Step by Step

Requesting and activating a work time:

If you want to follow-up on the last call you answered

without being disturbed, you can request and activate a

work time. This removes your telephone from the call

distribution cycle for a programmable period of time un-

til you log back on.

Press the key. The LED lights up.

> : Select and confirm

[1]

> : Confirm.

qhdg or rhdg Enter the code for "on" or "off".

Turning the night service on and off for UCD:

Press the key. The LED lights up.

> : Select and confirm

[1]

> : Confirm.

qhdh or rhdh Enter the code for "on" or "off".

Display the number of waiting calls:

Press the key. The LED lights up.

> : Select and confirm

[1]

> : Confirm.

qhdi Enter the code for "on" or "off".

Program/Service

UCD?

[1] "Different Displays in a HiPath 4000 Environment

(Not for HiPath 500)" Æ Page 120

403=Work on?

#403=Work off?

Program/Service

UCD?

404=UCD night on?

#404=UCD night off?

Program/Service

UCD?

405=Calls in queue?

Step by Step

Team and Executive/Secretary Functions With Trunk Keys

102

Team and Executive/Secretary

Functions With Trunk Keys

If this function has been configured (contact your ser-

vice personnel), you belong to a team of users for

whom special keys were programmed:

• Trunk keys (MULAP keys)

• Direct station selection keys

• Group call key

(not on the executive telephone in an executive/sec-

retary team)

• Ring transfer keys

(only in an executive/secretary team)

As a team member, you can also program these keys

yourself ("MULAP key", "Direct station select", "US:Join/

leave group UK:Hunt group join/leave", "Ring Transfer:

on/off") Æ Page 62. You can also program a call forward-

ing key ("Forward Line") for each line.

Using Trunk Keys

A separate trunk is assigned to each team member. All

other team members have the same trunk keys for

these trunks on their telephones. This means that every

team member can use all programmed trunk keys.

Each team member can also be reached under a sepa-

rate station number, if one was assigned.

Meaning of LED Indications on Trunk Keys:

Trunk key LED is off - Trunk is free and can be used.

Trunk key LED is lit - Trunk is in use.

Trunk key LED is flashing rapidly - A call on the trunk

needs to be answered.

Trunk key LED is flashing slowly - A call on hold is wait-

ing.

Team and Executive/Secretary Functions With Trunk Keys

103

Step by Step

Answering Calls With Trunk Keys

Precondition: Your telephone is ringing and/or the

trunk key is flashing rapidly.

Press the rapidly flashing trunk key.

This is not necessary if the trunk is automatically as-

signed to you when you lift the handset or press the

"Speaker" key; in this case the assigned trunk key lights

up.

n Lift the handset.

With on-hook dialing: Use speakerphone mode and open

listening (not available with optiPoint 500 economy and

optiPoint 500 basic).

Making Calls with Trunk Keys

Press the free trunk key that you want to use to set up

your call.

This is not necessary if the trunk is automatically as-

signed to you when you lift the handset or press the

"Speaker" key; in this case the assigned trunk key lights

up.

o Dial the station number.

n When the other party answers: Lift the handset.

With on-hook dialing: Use speakerphone mode and open

listening (not available with optiPoint 500 economy and

optiPoint 500 basic).

Using a Trunk Key to Place a Call on Hold and

Retrieve It Again

Precondition: You are conducting a call over a trunk in

your group. The "US:Hold UK:Common Hold" key has

been programmed on your telephone Æ Page 62.

Placing a call on hold:

Press the "US:Hold UK:Common Hold" key.

t or Replace the handset or press the key.

Depending on the configuration (contact your service

personnel), this may be necessary so other team mem-

bers can also pick up the call on hold.

Release

Step by Step

Team and Executive/Secretary Functions With Trunk Keys

104

Retrieving the call:

Press the slowly flashing trunk key.

Switching Between Phone Calls on Multiple

Tr un ks

Precondition: You are conducting a call over a trunk in

your group. Another trunk key starts flashing.

Press the flashing trunk key. The first party is placed on

hold on the other trunk.

Press the slowly flashing trunk key. The second party is

placed on hold.

You can switch between the two call as many times as

you wish. Always press the slowly flashing trunk key.

MULAP Conference Release

If this function has been released (ask your service per-

sonnel), you can program the "Privacy Release" key for

your telephone Æ Page 62.

If you press the programmed "Privacy Release" key dur-

ing a call (key lights up), every user who programmed

your MULAP line as a key (key flashes) can join the call

by pressing this key.

You do not have to press "Enquiry" or "Conference" to

transfer/accept the call. Your team partner only has to

press the flashing line key to join the conference.

Team and Executive/Secretary Functions With Trunk Keys

105

Step by Step

Forwarding Calls on Lines

You can immediately forward internal or external calls

on your lines to different internal or external telephones

(destinations); even external destinations are possible

in certain system configurations.

Activating call forwarding for one trunk activates the

function for all trunk keys assigned to this trunk in your

group.

Press the key. The LED lights up.

> : Select and confirm.

qide Enter the code.

Press the trunk key you wish to use.

o Enter the number of the trunk you wish to use.

If available. Press the "Forward Line" key.

(You have stored the incomplete "Forward Line" function

on the key, excluding the call forwarding type and desti-

nation Æ Page 62.)

: Select and confirm.

> :

e or f or g Enter the code.

o Enter the destination number.

Confirm.

If available. Press the "Forward Line" key. (You have

stored the call forwarding type and destination on the

"Forward Line" key Æ Page 62.)

Program/Service

501=Forward Line: On?

1=all calls?

2=external calls only?

3=internal calls only?

US: Save?

UK: Save entry?

Step by Step

Team and Executive/Secretary Functions With Trunk Keys

106

Deactivating call forwarding:

Press the key. The LED lights up.

> : Select and confirm.

ride Enter the code.

Press the trunk key you wish to use.

o Enter the number of the trunk key you wish to use.

If available. Press the "Forward Line" key.

Meaning of LED Indications on the "Forward Line"

Keys:

The LED on the "Forward Line" key is off - call forwarding

is not active for this trunk.

LED on the "Forward Line" key is lit - call forwarding is

active for this trunk.

LED on the "Forward Line" key is flashing slowly - the

trunk is a call forwarding destination.

Program/Service

#501=Forward Line: Off?

If you have activated call forwarding for a trunk, a

special dial tone sounds when the line is seized.

Team and Executive/Secretary Functions With Trunk Keys

107

Step by Step

Using DSS Keys

Each team member has a DSS key for every other

member in the team.

This enables every team member to reach all other

members of the team directly, simply by pressing a key.

Meaning of LED Indications on DSS Keys

LED on the DSS key is off - the team member is not en-

gaged in a phone call.

LED on the DSS key is lit - the team member is engaged

in a phone call or has activated do not disturb.

LED on the DSS key is flashing rapidly - a call has ar-

rived for you and needs to be answered.

LED on the DSS keys is flashing slowly - a caller is try-

ing to reach another member of your team, who has not

yet answered.

Using DSS Keys to Answer Calls

Precondition: Your telephone is ringing and/or a DSS

key is flashing.

If appl. Press the flashing DSS key.

This is not necessary if you are receiving a DSS call and

the DSS key is flashing rapidly.

n Lift the handset.

or With on-hook dialing: Use speakerphone mode and open

listening (not available with optiPoint 500 economy and

optiPoint 500 basic).

Calling a Team Member Directly

Press the direct station selection key.

If the team member you wish to reach is engaged in an-

other call, the DSS key on your telephone is illuminated.

You can make the call even in this case.

n When the other party answers: Lift the handset.

or With on-hook dialing: Use speakerphone mode (not

available with optiPoint 500 economy and

optiPoint 500 basic).

Step by Step

Team and Executive/Secretary Functions With Trunk Keys

108

Transferring a Call in Progress

Press the DSS key and announce the call, if desired.

t Replace the handset.

Press the key.

Accepting a Call for Another Team

Member

Press the flashing DSS key or trunk key.

n Lift the handset.

or With on-hook dialing: Use speakerphone mode and open

listening (not available with optiPoint 500 economy and

optiPoint 500 basic).

Joining or Leaving a Group Call

(Not for the Executive Telephone in an

Executive/Secretary Team)

By default, your telephone rings when a call arrives on

your line.

If you want your phone to ring even when calls arrive on

other lines, you can turn your ringer on and off for each

line in your group Æ Page 95.

Your telephone rings (one time only or every four sec-

onds) even when you are engaged in another call (atten-

tion ring volume Æ Page 29).

Release

Team and Executive/Secretary Functions With Trunk Keys

109

Step by Step

Transferring Calls Directly to the

Executive

(Only in an Executive/Secretary Group)

Normally, audible signaling of all calls for the executive

is heard only in the secretary’s office.

You can activate audible signaling so that calls are only

signaled on the executive telephone and on a second

telephone assigned to it.

Activating ring transfer:

Press the Ring Transfer" key. The LED lights up.

Press the key. The LED lights up.

> : Select and confirm.

qidf Enter the code.

Press the trunk key you wish to use.

o Enter the number of the trunk you wish to use.

Deactivating ring transfer:

Press the "Ring Transfer" key. The LED goes out.

Press the key. The LED lights up.

> : Select and confirm.

ridf Enter the code.

Press the trunk key you wish to use.

o Enter the number of the trunk you wish to use.

Program/Service

502=Ring Transfer: On?

Program/Service

#502=Ring Transfer: Off?

Step by Step

Testing the Telephone

110

Testing the Telephone

Testing the Telephone Functions

You can test your telephone functions.

Precondition: Your telephone is idle.

Press the key. The LED lights up.

> : Select and confirm.

qmhd Enter the code.

If everything is OK,

• all LEDs on the telephone start flashing, including

the ones on the key module (only the Program/Ser-

vice menu LED lights up);

• your station number appears on the screen;

• all pixels in the display are activated;

• the ringer signal sounds.

Checking the Key Assignment

You can check the assignment of keys on your tele-

phone to see which functions are programmed on

which keys.

Press the key. The LED lights up.

> : Select and confirm.

qme Enter the code.

Press the key. The key assignment appears on the

screen.

> :

Select and confirm.

> :

Select and confirm.

Program/Service

940=Phone test?

Program/Service

91=Prog. feature key?

US: Another key?

UK: Program another key?

US: Exit?

UK: End?

Special Functions in the LAN (Not for HiPath 500)

111

Step by Step

Special Functions in the LAN

(Not for HiPath 500)

If your telephone is operating in a HiPath 5000 environ-

ment, multiple HiPath 3000 systems are interconnect-

ed via a LAN (Local Area Network, e.g. proprietary PC

network). Your telephone calls are conducted via the

LAN (PC network).

If this is the case, you must take certain special features

into consideration when performing various functions.

These are described below.

Leaving a Hunt Group/Group Call

Precondition: you belong to a hunt group/group call

Æ Page 95 of another HiPath 3000:

> : Select and confirm.

qhk Enter the code.

o Enter the (DISA) call number of the other HiPath 3000.

: or r Confirm the entry.

o Enter the (DISA) call number of your telephone.

: or r Confirm the entry.

> : Select and confirm.

> :

rli or qli Enter the code for "leave" or "join".

You belong to multiple groups of another

HiPath 3000:

o Enter the group number for "Join/Leave, directed".

Internal DISA?

Leave group?

Join group?

Step by Step

Special Functions in the LAN (Not for HiPath 500)

112

Transferring Call Forwarding

You can activate/deactivate call forwarding Æ Page 22

for your telephone from other HiPath 5000 telephones.

> : Select and confirm.

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 to

which your telephone is connected.

: or r Confirm the entry.

o Enter the (DISA) call number of your telephone.

: or r Confirm the entry.

Activating this function:

> : Select and confirm.

qe Enter the code.

: Select and confirm.

> :

e or f or g Enter the code.

o Enter the destination number.

: Confirm.

Deactivating this function:

> : Select and confirm.

re Enter the code.

Internal DISA?

Call forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Call forwarding off?

Special Functions in the LAN (Not for HiPath 500)

113

Step by Step

Using Night Answer

If authorized (contact your service personnel), you can

define telephones in other HiPath 3000 communica-

tions platforms as the night answer Æ Page 61.

> : Select and confirm.

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 to

which the night answer telephone is connected.

: or r Confirm the entry.

o Enter the (DISA) call number of the telephone from

which you wish to activate/deactivate the night answer

service.

: or r Confirm the entry.

Activating this function:

> : Select and confirm.

qhh Enter the code.

Enter the destination number (= temporary night an-

swer service).

: Confirm.

Deactivating this function:

> : Select and confirm.

rhh Enter the code.

Internal DISA?

Night answer on?

Save?

Night answer off?

Step by Step

Special Functions in the LAN (Not for HiPath 500)

114

Activating and Deactivating a Ringing

Group

You can have calls for your telephone signaled audibly at

external telephones or at telephones in other

HiPath 3000 communications platforms Æ Page 99.

Saving the telephones for the ringing group:

Press the key. The LED lights up.

> : Select and confirm.

qle Enter the code.

: Select and confirm

> :

> : Select and confirm, then follow the operating instruc-

tions.

o Enter the call number.

> : Confirm.

r Enter

: Confirm.

> : Select and confirm.

Removing all telephones in call ringing group:

> : Select and confirm.

rle Enter the code.

Program/Service

81=Ringng group on?

Add to ringing group?

Add another station?

Display remove?

#=Entry complete?

Save?

Exit?

Ringing group off?

Special Functions in the LAN (Not for HiPath 500)

115

Step by Step

Controlling Relays

(only for HiPath 3000)

If this feature is configured (contact your service per-

sonnel), you can also control relays Æ Page 93 in other

HiPath 3000 communications platforms.

> : Select and confirm.

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 in

which the relay is to be controlled.

: or r Confirm the entry.

o Enter the (DISA) call number of the telephone from

which you wish to control the relay.

: or r Confirm the entry.

> : Select and confirm.

> :

qmd or rmd Enter the code for "on" or "off".

e ... h Enter the relay.

Internal DISA?

*90=Control Relay On?

#90=Control Relay Off?

Step by Step

Special Functions in the LAN (Not for HiPath 500)

116

Opening the Door

If this feature is configured (contact your service per-

sonnel), you can also activate the door opener

Æ Page 35 in other HiPath 3000 communications plat-

forms.

> : Select and confirm.

qhk Enter the code.

o Enter the (DISA) call number of the HiPath 3000 in

which the door is to be opened.

: or r Confirm the entry.

o Enter the (DISA) call number of the telephone from

which you wish to activate the door opener.

: or r Confirm the entry.

> : Select and confirm.

qje Enter the code.

o w Enter the call number of the entrance telephone

Internal DISA?

Open door?

Advanced Options for Telephone Operation

117

Step by Step

Advanced Options for Telephone

Operation

Terminal Mode

–

optiPoint application module

If your optiPoint 500 is equipped with an optiPoint appli-

cation module, the following function is automatically

switched to "Terminal Mode" on startup.

• "Dialing a Number From the Internal Directory"

Æ Page 42.

• "Using a Caller List" Æ Page 38.

• "Conducting a Conference" Æ Page 54.

• "Displaying Call Charges (Not for U.S.)" Æ Page 70.

• "Accepting a Call for Another Member of Your Team"

Æ Page 98.

• "Sending a Message" Æ Page 80.

• "Leaving an Advisory Message" Æ Page 82.

"Terminal Mode" means that the prompts are no longer

shown on the optiPoint 500 display, but on the

optiPoint application module display.

The optiPoint application module keypad can also be

used. Alpha texts can be entered easily using this key-

pad Æ Page 118.

The optiPoint application module add-on device

cannot be operated on the

optiPoint 500 economy.

Step by Step

Advanced Options for Telephone Operation

118

optiPoint application module keypad

The optiPoint application module keypad offers easy op-

eration for entering letters, numbers and special charac-

ters.

Keypad

A B C Keys for lower-case letters or, in combination with the

b key, upper-case letters.

1 2 3 Keys for numbers or, in combination with the b key,

special characters.

b Shift key for upper and lower case or for numbers and

special characters.

Delete/Backspace key and escape key

c Deletes to the left one character at a time, or in combi-

nation with the

b key for the "*" sign.

n Deletes to the right one character at a time.

i Cancels current entry or action.

Hotkeys

a Jumps to the next element e.g. in the system and appli-

cation bar.

d Opens the display keyboard.

k Opens the context menu.

l Displays details for an entry in a list.

g Changes the existing entry.

m Starts the dialing procedure.

Advanced Options for Telephone Operation

119

Step by Step

Navigation key

p Moves the cursor to the left.

q Moves the cursor to the right.

r Moves the cursor up or scrolls up.

s Moves the cursor down or scrolls down.

t Saves an entry or confirms a function.

Entering text via the keypad

d ... m, q, r Enter text via the keypad. Digit keys must be pressed a

specific number of times to enter letters.

Example:

"R" = Press the q key once and the k key three

times.

key 1x 2x 3x 4x 5x

[1]

[1] Delete the character to the left

a b c 2

d e f 3

g h i 4

j k l 5

m n o 6

p q r s 7

t u v 8

w x y z 9

[2]

[2] Space

.-0

[3]

[3] Next letter in upper-case

[

]

Different Displays in a HiPath 4000 Environment (Not for HiPath 500)

120

Different Displays in a HiPath 4000

Environment (Not for HiPath 500)

Depending on the system configuration, not all functions may appear on

the display exactly as shown in this document.

The following table gives an overview of these functions and shows you

under which menus they can be found:

Function

Descrip-

tion

Destinations? Forwarding on? Æ Page 22

Change Speed Dial?

Æ Page 40

Caller list?

Æ Page 38

Ringing group on?

Æ Page 99

UCD?

Æ Page 10

Feature Settings? DND on? Æ Page 73

US: Join group?

UK: Join hunt group?

Æ Page 95

US: Leave group?

UK: Leave hunt group?

Æ Page 95

Forwarding on? Æ Page 22

Ringer cutoff on?

Æ Page 73

HF answerback on?

Æ Page 33

Waiting tone off?

Æ Page 51

Mute on?

Æ Page 19

Suppress call ID?

Æ Page 74

Advisory msg. on?

Æ Page 82

Use speed dialing? Æ Page 40

Prog. feature key? Æ Page 27

Æ Page 62

PIN / COS? US: Lock phone?

UK: Changeover on?

Æ Page 77

US: Lock all phones?

UK: Telephone Lock?

Æ Page 78

Change PIN?

Æ Page 79

US: PIN Code reset?

UK: Lock code reset?

Æ Page 78

Temporary Phone?

Æ Page 84

Timed reminder on? Æ Page 68

More features? DTMF dialing? Æ Page 56

Speaker call?

Æ Page 46

Retrieve call?

Æ Page 52

Pickup - directed?

Æ Page 32

Account code?

Æ Page 72

Show call charges?

Æ Page 70

Reset services?

Æ Page 86

Trunk flash?

Æ Page 59

Tem p ora r y MS N ?

Æ Page 48

US: DISA intern?

UK: DISA internal?

Æ Page 111

Cancel?

Different Displays in a HiPath 4000 Environment (Not for HiPath 500)

121

Depending on the system configuration, some display texts may differ

from the display texts described in this document.

Please refer to the following table for an overview of such texts:

HiPath 3000 Display HiPath 4000 Display Description

View callbacks? Display callbacks? Æ Page 25

Pickup - directed? Direct call pickup? Æ Page 32

Caller list? Call log? Æ Page 38

Change Speed Dial? Speed dialing? Æ Page 40

Call wait.term.? Camp-on termination?

Æ Page 51Call wait.term.off? Camp-on deact.?

Call wait.term.on? Camp-on act.?

Ringer cutoff on? Ringer on? Æ Page 73

Service? Program/Service?

Labeling, Documentation

122

Labeling, Documentation

Labeling Key Fields

You can chose from the following options to label the keys with the func-

tions/call numbers saved (Æ Page 9, Æ Page 10, Æ Page 62):

Labeling

• by hand:

Labeling strips are delivered with your optiPoint. Write the function or

a name on the matching strips within the white field and attach them

to your optiPoint.

• with a computer:

You have avail of a CD Rom (ask your service personnel) with the elec-

tronic operating instructions for your HiPath 500 and HiPath 3000/

5000. You can label your keypads for each PC.

• with a computer via the Internet:

You will find the "Online Key Labeling Tool" along with the user interface

under http://www.enterprise-communications.siemens.com

> "Info Center" > "Downloads" > "Software" > "Labeling Tools".

Put the labeled strips in the rele-

vant key pad on your optiPoint and

place the transparent cover over

them (mat page above).

Labeling, Documentation

123

Attaching a Station Number Label

Self-adhesive call-number labels are also delivered with your optiPoint.

Write on the call-number label (fire brigade, police, own telephone num-

bers), then remove and stick it in the recess on the telephone when the

handset is lifted.

Documentation in Internet

This and other documentation can be found on the Internet at:

http://www.enterprise-communications.siemens.com

> Products

> Phones & Clients > (Select Product) > Downloads.

To view and print documentation in PDF format, you require Acrobat Rea-

der (free software):

http://www.adobe.com

Technical notes, current information about firmware updates, frequently

asked questions and lots more can be found on the web at:

http://wiki.siemens-enterprise.com/

Labeling, Documentation

124

Accessories

The following accessories help you customize your telephone (not

optiPoint 500 economy) to your individual preferences. optiPoint adapters

are modules which can be plugged into the option bays at the bottom of

optiPoint.

optiPoint key module:

Key module with 16 programmable keys. You can connect up to two key

modules to your telephone.

optiPoint BLF:

Key modules with 90 LEDs and function keys. Use preferably in conjunc-

tion with optiPoint Attendant.

optiPoint acoustic adapter:

Connects a desk microphone, Headset, external speaker or second hand-

set.

Provides an additional bell for signaling calls in loud environments and sim-

ilar situations and controls illuminated display panels, such as "Please do

not enter" at the entrance to a room.

optiPoint analog adapter:

Connects an additional analog telephone, fax machine or PC with a modem

card.

optiPoint ISDN adapter:

Connects an ISDN device, such as an ISDN fax machine, video recorder or

PC to the S

interface.

optiPoint phone adapter:

Connects a second system telephone. Callers can reach the second sys-

tem telephone under a separate station number.

optiPoint recorder adapter:

Connects an external recorder or a second headset.

Headset:

Headset for frequent telephone users.

Second handset:

Allows you to hear better in noisy environments.

Desk microphone:

For speakerphone mode under poor acoustic conditions.

External speaker:

Improves the sound quality with open listening.

optiPoint Conference Kit:

to improve the hands free speaking quality of telephone conferences.

You will find details about the individual products in your optiPoint

telephone data sheets.

Fixing Problems

125

Step by Step

Fixing Problems

Telephone Maintenance

• Always use a damp or antistatic cloth to clean the

telephone. Never use a dry cloth.

• If the telephone is very dirty, clean it with a diluted

neutral cleaner containing surfactants, such as a

dish detergent. Afterwards remove all traces of the

cleaner with a damp cloth (using water only).

• Never use cleaners containing alcohol, cleaners that

corrode plastic, or abrasive powders.

Troubleshoot ing

Pressed key does not respond:

Check whether the key is stuck.

Telephone does not ring:

Check whether the do not disturb function was activat-

ed on your telephone (" Do not disturb" appears on the

screen). If so, deactivate it Æ Page 73.

You cannot dial an external number:

Check whether you telephone is locked ("US:Not autho-

rized UK:Access denied" appears on the screen). If so,

unlock the telephone Æ Page 77.

To correct any other problem:

First contact your service personnel. If your service per-

sonnel is unable to correct the problem, contact Cus-

tomer Service.

Step by Step

Fixing Problems

126

Responding to Error Messages on the

Screen

Possible cause:

The station number is incorrect.

Possible response:

Enter a correct station number.

Possible cause:

You tried to activate a disabled function.

Possible response:

Ask your service personnel to authorize you to use the

function.

Possible cause:

The station number you dialed does not exist. The tele-

phone you are trying to call is unplugged.

Possible response:

Enter a correct station number. Try calling the telephone

again later on.

Possible cause:

You dialed your own station number.

Possible response:

Enter a correct station number.

Possible cause:

All memory locations for external station numbers are

currently in use.

Possible response:

Try again later on.

US: Invalid entry

UK: Incorrect entry

US: Not authorized

UK: Access denied

US: Currently not possible

UK: Feature not available

US:Invalid station number

UK: Number cannot be

dialed

US: Key memory is full

UK: Max.no.of keys

exceeded

Fixing Problems

127

Step by Step

Possible cause 1:

If "Delete other layer" appears on the menu:

you tried to program a function or internal station num-

ber with LED on a key that is already programmed on

the second layer (for example, external station number).

Possible response:

Confirm "Delete other layer" to program the station

number/function.

Possible cause 2:

If Delete LED support" appears on the menu:

you tried to program a station number without LED or

an external station number on a key that is already pro-

grammed with an internal station number with LED.

Possible response:

Confirm "Delete LED support" to save the station num-

ber. The internal station number already programmed

remains on the other layer without LED display.

Possible cause:

The LDAP server is overloaded, unavailable, or there is

a problem with the server connection.

Possible response:

Contact your service personnel to solve the problem.

Contacts for Resolving Problems

If you encounter a problem that lasts longer than five

minutes, contact your service personnel.

Key affects other layer

LDAP-Server busy

LDAP-Server is unavailable

LDAP-Server comm. error

128

Index

accessories ............................................... 124

account code .............................................. 72

activating door opener .............................. 35

adapter ....................................................... 124

advisory message ...................................... 82

agents ........................................................ 100

announcement ........................................... 46

answering a timed reminder .................... 69

answering machine ................................... 86

call pickup ................................................ 36

appointment ................................................ 68

assigning a DID number ........................... 48

assigning available keys ............................ 62

assigning programmable keys ................. 62

associated dialing/dialing aid .................... 49

Attention Ring Vol ...................................... 29

automatic connection setup ..................... 47

automatic line seizure ............................... 17

call

accepting from answering machine

... 36

accepting in a team ............................. 108

accepting, group ..................................... 98

answering .......................................... 14, 32

forwarding ............................................... 22

forwarding in a team ........................... 105

forwarding MSN in CO .......................... 24

in a team with trunk keys ................... 103

parking ..................................................... 52

pickup, directed ...................................... 32

placing on hold ........................................ 53

rejecting ................................................... 32

retrieving from park ............................... 52

retrieving held ......................................... 53

transfer ................................................... 108

transfer after announcement ............... 58

using DSS keys in a team ................... 107

call charge assignment ............................. 72

call charges for another telephone ......... 70

call charges for your telephone ............... 70

call forwarding ............................................ 22

MSN in CO .............................................. 24

call recording ............................................... 57

call request .................................................. 38

call signal ..................................................... 14

call transfer .................................................. 21

call volume ............................................ 14, 30

call waiting

accepting

................................................. 50

allowing .................................................... 51

preventing ............................................... 51

call waiting (camp-on) ................................ 60

tone off .................................................... 51

call waiting on/off ....................................... 51

call waiting tone on/off .............................. 51

caller ID

restoring display of

suppressing display of caller ID

....... 74

caller ID suppression ................................. 74

calling

entrance telephone

................................ 35

calling a second party ................................ 20

calls

distributing

............................................. 100

calls in queue ...................................... 83, 100

CE mark ......................................................... 3

CFNR ............................................................ 23

change call number ................................... 85

charges for another telephone ................ 70

charges for your telephone ...................... 70

checking key assignments ..................... 110

cleaning the telephone ............................ 125

code dialing in ISDN .................................. 90

codes ............................................................ 12

conducting calls with a headset .............. 34

conference .................................................. 20

connection setup, automatic .................... 47

consultation hold ........................................ 20

contacts/problems ................................... 127

control panel

optiPoint 500 advance

........................... 10

optiPoint 500 economy/basic/standard 9

CSTA ............................................................ 92

129

Index

delete/backspace key .............................. 118

deleting advisory messages ..................... 82

desk microphone ..................................... 124

details, fax ................................................... 86

dial input editing ......................................... 37

dialing

en-bloc ...................................................... 37

from the LDAP database ...................... 44

internal/external calls ............................. 17

dialing a number

from the caller list .................................. 39

with repertory dialing keys ................... 28

dialing aid

S0–bus ..................................................... 49

dialing Internal calls ................................... 17

dialing numbers

from the internal directory .................... 42

using speed-dialing ................................ 40

direct inward system access (DISA) ....... 88

direct station select ........................... 64, 107

directory, internal ....................................... 42

DISA ............................................................. 88

discreet calling ............................................ 47

display ...................................................... 9, 10

angle ......................................................... 30

backlight ................................................... 31

contrast .................................................... 31

for HiPath 4000 environment ............. 120

distributing calls ....................................... 100

do not disturb ............................................. 73

door opener ................................................. 36

DTMF suffix-dialing (tone dialing) ............ 56

editing dial inputs ....................................... 37

editing the station number ....................... 37

en-bloc ......................................................... 37

entrance telephone .................................... 35

error messages ........................................ 126

escape key ................................................ 118

executive/secretary functions ................ 102

explanation of symbols ............................. 11

external code .............................................. 17

faceplate

key module .............................................. 10

fax details .................................................... 86

forwarding ................................................... 22

multiple subscriber number (MSN) ..... 24

forwarding MSN in CO .............................. 24

forwarding multiple subscriber number

(MSN) ........................................................... 24

function keys ............................................... 12

functions

activating/deactivating for another

telephone associated service

........... 87

programming on keys ............................ 62

resetting ................................................... 86

group call ..................................................... 95

in a team ................................................ 108

handsfree answerback .............................. 33

off .............................................................. 33

on .............................................................. 33

headset ................................................ 34, 124

HiPath 5000

actuators ................................................ 115

group call ............................................... 111

hunt group ............................................. 111

night answer ......................................... 113

opening the door .................................. 116

relays ...................................................... 115

ringing group ......................................... 114

transferring call forwarding ................. 112

hotkeys ...................................................... 118

hotline .......................................................... 47

hunt group ................................................... 95

internal directory ........................................ 42

IP telephony .............................................. 111

130

Index

key fields, labeling ......................... 9, 10, 122

key module ................................................. 10

keypad ....................................................... 117

keypad dialing ............................................. 90

keys

assigning

.................................................. 62

fixed ...................................................... 9, 10

incomplete save ..................................... 62

labeling ................................................... 122

programmable .................................... 9, 10

labeling key fields .......................... 9, 10, 122

LAN telephony .......................................... 111

LDAP telephone database ........................ 44

leaving an advisory message ................... 82

LED (light-emitting diode) ..................... 9, 10

LED indications, meaning of .. 102, 106, 107

LED signals, meaning ................................ 63

locking all phones ...................................... 78

locking/unlocking the telephone .............. 77

mailbox ........................................................ 46

making calls

on-hook dialing ........................................ 17

using redial .............................................. 18

with the dialing aid ................................. 49

making external calls ................................. 17

making trunk calls ...................................... 17

malfunctions ............................................. 125

meaning of LED Indications ................... 102

meaning of LED indications ........... 106, 107

meaning of LED signals ............................ 63

message

answering

................................................ 81

deleting/displaying ................................. 80

receiving .................................................. 81

sending .................................................... 80

microphone for speakerphone mode ..... 10

monitoring

silent

......................................................... 74

MULAP keys ............................................. 102

MULAP trunk keys .................................. 102

Navigation key .......................................... 119

night answer ............................................... 61

notes .............................................................. 2

open door

with a code .............................................. 36

open listening ............................................. 16

opening door ............................................... 35

operating instructions

PDF format

............................................ 123

operating principle ..................................... 12

operating steps

assigning to a key

................................... 66

operating systems ..................................... 11

optiPoint adapter ...................................... 124

optiPoint application module .................. 117

optiPoint key module ................................ 10

overload ....................................................... 83

override .................................................. 60, 74

parking a call ............................................... 52

PDF format ................................................ 123

personal identification number ................ 79

pickup (call) ............................................ 32, 98

PIN ................................................................ 79

for a telephone ....................................... 77

placing a call on hold ................................. 53

in a team ................................................ 103

preventing and allowing

automatic camp-on

................................ 51

prime line on ............................................... 17

problems/contacts ................................... 127

procedure

assigning to a key

................................... 66

Program/Service ......................................... 12

programming available keys ..................... 62

programming keys ..................................... 62

programming your telephone .................. 29

project calls ................................................. 72

131

Index

radio paging equipment PSE .................... 94

recall ............................................................. 58

receiving volume .................................. 14, 30

recording ...................................................... 57

redialing a number ..................................... 18

from the caller list .................................. 39

relays ............................................................ 93

relocate ........................................................ 85

reserving a trunk ........................................ 48

resetting functions ..................................... 86

resetting services ....................................... 86

ring tone ...................................................... 29

ring transfer

in an executive/secretary team .......... 109

ring volume ................................................. 29

ringer cutoff ................................................ 73

ringing group ............................................... 99

room monitor .............................................. 75

saving a PIN ................................................ 79

second level ................................................ 28

secretary functions .................................. 102

security ........................................................ 73

sensors ........................................................ 93

setting your telephone .............................. 29

Shift .............................................................. 28

Shift key ....................................................... 28

silent monitor .............................................. 74

speaker ........................................................ 14

speaker call ................................................. 46

speakerphone mode ..................... 14, 15, 30

special dial tone .......................................... 73

speed-dialing

dialing numbers ...................................... 40

saving station speed-dialing ................. 40

suffix-dialing ............................................ 40

system ..................................................... 40

station number

assigning

.................................................. 48

correcting ................................................. 37

saving ....................................................... 27

station speed-dialing .................................. 40

suffix-dialing ................................................ 56

automatic ................................................. 40

DTMF tone dialing ................................. 56

switches ...................................................... 93

system speed-dialing ................................ 40

system-wide cancellation ......................... 86

team with trunk keys ............................... 102

telephone

cleaning .................................................. 125

locking ...................................................... 77

locking another ....................................... 78

locking/unlocking .................................... 77

locking/unlocking all phones ................. 78

maintaining ............................................ 125

operating .................................................. 12

settings .................................................... 29

testing .................................................... 110

using another like your own ................. 84

telephone data service .............................. 91

telephone database LDAP ........................ 44

telephone maintenance .......................... 125

telephone test .......................................... 110

temporary phone ........................................ 84

terminal mode .......................................... 117

testing the telephone .............................. 110

testing the telephone functions ............ 110

text message

answering

................................................ 81

deleting/displaying ................................. 80

receiving ................................................... 81

sending ..................................................... 80

three-party conference .............................. 20

time-dependent hotline ............................. 47

toggle ........................................................... 20

toggle/connect

in the team

............................................ 104

tone dialing .................................................. 56

tone dialing (DTMF dialing) ....................... 56

trace call ....................................................... 76

transfer (call) ............................................. 108

after announcement .............................. 58

transfer call .................................................. 21

trunk flash .................................................... 59

trunk keys in a team ................................ 102

trunk keys, MULAP ................................. 102

trunk, reserving .......................................... 48

132

Index

UCD ............................................................ 100

using a caller list ......................................... 38

using a temporary phone .......................... 84

using functions from the outside ............ 88

variable call forwarding ............................. 22

waiting calls ................................................ 83

work time .................................................. 101

Overview of Functions/Codes (Alphabetical)

133

Overview of Functions/Codes (Alphabetical)

The table below lists all available functions as they appear on the display. Functions that

have been configured (contact your service personnel) can be activated interactively (se-

lect + save) via the Program/Service menu (select + save or enter a code), or by pressing

function keys, provided that the functions have been configured (contact your service per-

sonnel).

Functions

(display)

... Inter-

actively

... Via the

Program/Service

... With

function

keys

< >< >

Code

Account code ;

60 X

Advisory msg. on

Advisory msg. off

;

#69

Associated dial ;

67 X

Associated serv. ;

83 X

Call waiting

Waiting tone off

Waiting tone on

Call wait.term.on

Call wait.trm.off

;

#87

490

#490

Caller List

Save number

;

#82

Changeover on

Changeover off

Change PIN

;

#66

Conference

Start conference

Adding a party to the conference

End conference

View conf parties

Remove party

Drop last conf. party

;

491

Program/Service

Overview of Functions/Codes (Alphabetical)

134

Consult

Return to held call

Quit and return

Transfer/US:Accept call UK:Accept

;

Control Relay On (only for HiPath 3000)

Control Relay Off (only for HiPath 3000)

;

#90

Data I/O Service

494 X

US:Directory UK:Phonebook

1=internal

2=LDAP (not for HiPath 500)

;

DISA

Internal DISA (not for HiPath 500) ;;

47 X

En-bloc sending

Dial ;

Discreet Call (not for HiPath 500)

945 X

DND on

DND off

;

#97

Door opener on

Door opener off

;

#89

DTMF dialing ;

53 X

Functions

(display)

... Inter-

actively

... Via the

Program/Service

... With

function

keys

< >< >

Code

Program/Service

Overview of Functions/Codes (Alphabetical)

135

Forwarding on

1=all calls

2=external calls only

3=internal calls only

Forwarding off

CFNR on

CFNR off

Trunk FWD on

Trunk FWD out

Forward Line: On

Forward Line: Off

;

*495

#495

#64

501

#501

Headset

Answer call ;

HF answerback on

HF answerback off

;

#96

Hotline

Join hunt group

Leave hunt group

Rejoin all groups

Leave all groups

;

#85

#85#

Lock all phones ;

943 X

Monitoring (not for HiPath 500) ;;

944

Mute on

Mute off

;

#52

Night answer on

Night answer off

;

#44

Open door ;

61 X

Override ;;

62 X

Page (not for HiPath 500)

Answer page (not for U.S.) ;

Functions

(display)

... Inter-

actively

... Via the

Program/Service

... With

function

keys

< >< >

Code

Program/Service

Overview of Functions/Codes (Alphabetical)

136

Park a call

Retrieve call

;

#56

Phone Test ;

940

Pickup - directed

Pickup - group

Accept call

;

Prog. feature key ;

91 X

Recording X

Redial X

Reject call

Release X

Relocate

Complete Relocate

;

9419

#9419

Reserve trunk ; X

Reset services ; #0 X

Retrieve line ;

63 X

Ring Transfer: On

Ring Transfer: Off

;

502

#502

Ringer cutoff on

Ringer cutoff off

;

#98

Ringing group on

Ringing group off

;

#81

Room monitor ;

88 X

Select language ;

Send message

View sent message

US: View messages UK: Display Messages

Mailbox

;

#68

Keypad dialingl ;

503

Shift Key X

Functions

(display)

... Inter-

actively

... Via the

Program/Service

... With

function

keys

< >< >

Code

Program/Service

Overview of Functions/Codes (Alphabetical)

137

Show call charges (own telephone)

View call charges (other party’s telephone)

;

65 X

Speaker call ;

80 X

Suppress call ID

Restore caller ID

;

#86

Tel. data service

Temporary MSN (not for U.S.) ;;

41 X

Temporary Phone ;

508 X

Timed reminder on

Timed reminder off

;

#46

Toggle/Connect ;;

Trace call ;

84 X

Tra nsfe r ;

Trunk Flash (not for HiPath 500) ;

51 X

UCD

Log on

Log off

Available

Not available

Work on

Work off

UCD night on

UCD night off

Calls in queue

;

401

#401

402

#402

403

#403

404

#404

405

US:Callback UK:Set Callback

View callbacks/Delete

;

#58

Use speed-dialing

Change Speed-dial (station)

;

Functions

(display)

... Inter-

actively

... Via the

Program/Service

... With

function

keys

< >< >

Code

Program/Service

FCC and Industry Canada Compliance

138

FCC and Industry Canada Compliance

This section describes the requirements for compliance with Federal Communications

Commission (FCC) Rules and Industry Canada CS-03 standard.

FCC Certification and Requirements

The following paragraphs describe requirements and information based on FCC rules.

Service

If you experience problem with the Siemens optiPoint telephone, contact Siemens cus-

tomer support at 1-800-835-7656 for information on service and repairs. The telephone

company can ask you to disconnect the equipment from the network until the problem is

corrected or until you are sure that the equipment is not malfunctioning.

FCC Rules, Part 15

The Siemens optiPoint telephone has been tested and complied with the limits for a class

A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference when the equipment is operated in a

commercial environment. This equipment generates, uses, and can radiate radio frequen-

cy energy and, if not installed and used in accordance with the instruction manual, can

cause harmful interference to radio communications. Operation of this equipment in a res-

idential area is likely to cause harmful interference, in which case the user will be required

to correct the interference in the user’s expense.

FCC Rules, Part 68

FCC Part 68 Certification

The Siemens optiPoint telephone is certified with FCC under Part 68 as a component de-

vice for connection behind FCC Part 68 certified Siemens PBX systems. In order for the

FCC certification of the Siemens optiPoint telephone to be retained, all other products

used in conjunction with the Siemens optiPoint telephone must also be FCC Part 68 certi-

fied for use with the front-end terminal equipment. If any of these components are not cer-

tified, Siemens is required to obtain FCC Part 68 certification of the assembled equipment

prior to connection to the telephone network. Part 68 certification requires Siemens to

maintain this approval and as such are responsible for the following:

– Any component added to the Siemens optiPoint telephone, whether it bears compo-

nent certification or not, will require a Part 68 compliance evaluation. Siemens may

need to test and make a modification filing to the FCC before that new component

can be used;

– Any modification/update made to the Siemens optiPoint telephone will require a Part

68 compliance evaluation. Siemens may need to test and make a modification filing

to the FCC before that modified component can be used;

– Siemens optiPoint telephone complies with and will continue to comply with all the

applicable rules and regulations in Subpart D of the FCC Part 68 rules during the life-

time of the product.

FCC and Industry Canada Compliance

139

If at any time the ownership of Siemens optiPoint telephone is transferred to someone

else (whether independently or as part of a system), please supply this manual to the new

owner.

1. R E N

The ringer equivalence number (REN) is used to determine the quality of devices which

may be connected to the telephone line. Excessive RENs on the telephone line may

result in the devices not ringing in response to an incoming call. In most, but not all ar-

eas, the sum of RENs should not exceed five (5.0). At the base of the telephone is a

label contains, among other information, the REN and the FCC certification number. If

requested, this information must be given to the telephone company. To be certain of

the number of devices that may be connected to a line, as determined by the total

RENs, contact the local telephone company.

Note: REN is associated with the analog telephones. It is not applicable to Siemens

optiPoint telephone. If requested, please supply the FCC Certification numbers of the

front-end host terminal equipment that have a direct Public Switched Telephone Net-

work connection (i.e. have a REN stated on the label) and the highest REN.

2. Facility Interface Information

Siemens optiPoint telephone connects to the public switched telephone network

through FCC Part 68 certified front-end host PBX equipment which specifies the type

of network jacks to be used.

3. Disruption of the Network

If the Siemens optiPoint telephone disrupts the telephone network, the telephone

company can discontinue your service temporarily. If possible, the telephone company

will notify you in advance. If advance notice is not practical, they will notify you as soon

as possible. You are also informed of your right to file a complaint with the FCC.

4. Telephone Company Facility Changes

The telephone company can make changes in its facilities, equipment, operations, or

procedures that can affect the operation of your equipment. If they do, you should be

notified in advance so you have an opportunity to maintain uninterrupted telephone ser-

vice.

5. Hearing-Aid Compatibility

Telephones for emergency use and telephones installed in common areas such as lob-

bies, hospital rooms, elevators, and hotel rooms must have handsets that are compat-

ible with magnetically coupled hearing aids. Persons who are not in common areas

must also be provided with hearing-aid compatible handsets, if needed.

The Siemens optiPoint telephone complies with the FCC Rules, Part 68, Section

68.316 Hearing Aid Compatibility and 68.317 volume control requirements.

6. Programmed Dialer Features

When you program emergency numbers or make test calls to emergency numbers us-

ing Siemens products with programmed dialer features, stay on the line and briefly ex-

plain to the dispatcher the reason for the call before hanging up. Perform these activi-

ties in off-peak hours, such as early morning or late evening.

FCC and Industry Canada Compliance

140

Equipment Attachment Limitations

The following are notices required by Industry Canada Terminal Attachment Program Cer-

tification Procedure CP-01, Part I, Section 14.

Ringer Equivalence Number (REN)

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indi-

cation of the maximum number of terminals allowed to be connected to a telephone inter-

face. The termination on an interface may consist of any combination of devices subject

only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices

does not exceed 5. The REN is associated with the analog loop-start and ground-start tele-

phones. It is not applicable to Siemens optiPoint telephones.

Equipment Attachment Limitations

The Industry Canada label identifies certified equipment. This certification means that the

equipment meets certain telecommunications network protective, operational and safety

requirements as prescribed in the appropriate Terminal Equipment Technical Requirement

documents. The Department does not guarantee the equipment will operate to the user’s

satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected

to the facilities of the local telecommunications company. The equipment must also be in-

stalled using an acceptable method of connection. The customer should be aware that

compliance with the above conditions may not prevent degradation of service in some sit-

uations.

Repairs to certified equipment should be coordinated by a representative designated by

the supplier. Any repairs or alterations made by the user to this equipment, or equipment

malfunctions, may give the telecommunications company cause to request the user to dis-

connect the equipment.

Users should ensure for their own protection that the electrical ground connections of the

power utility, telephone lines and internal metallic water pipe system, if present, are con-

nected together. This precaution may be particularly important in rural areas.

DANGER

Users should not attempt to make such connections themselves, but should con-

tact the appropriate electric inspection authority, or electrician, as appropriate.

Communications GmbH & Co. KG

Hofmannstr. 51,

D-81359 München

The information provided in this document

contains merely general descriptions or char-

acteristics of performance which in case of

actual use do not always apply as described

or which may change as a result of further

development of the products. An obligation

to provide the respective characteristics shall

only exist if expressly agreed in the terms of

contract. Subject to availability. Right of

modification reserved. The trademarks used

are owned by Siemens Enterprise

Communications GmbH & Co. KG or their re-

spective owners.

Siemens Enterprise Communications

www.siemens.com/open

Communication for the open minded

Reference No.:

A31003-H1012-C121-12-7619

Wij hebben stroomuitval gehad en nu staat het uur en datum niet meer juist.In de handleiding vind ik niets terug hoe ik dit kan instellen. Gesteld op 24-9-2021 om 14:13
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instellen toets om naar om te leiden in het weekend
Gesteld op 21-5-2021 om 14:48
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Kan ik de Siemens optipoint 500 gewoon thuis op mijn telefoonaansluiting gebruiken zonder gebruik van een centrale Gesteld op 17-8-2013 om 13:54
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- Goede vraag, ik ben ook al een tijd op zoek naar het antwoord op deze vraag. Nog niet gevonden helaas. Heb jij het antwoord al? Of wellicht iemand anders die dit leest? Geantwoord op 30-11-2013 om 02:07
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In onze telefoon is ingesteld dat bij niet beantwoorde oproepen, het gesprek doorgeschakeld wordt. Ik wil dit wijzigen, maar als ik de aangegeven route in de handleiding gebruik, wordt er 'niet mogelijk' aangegeven.

Hoe krijg ik deze doorschakeling bij niet beantwoorde gesprekken eruit?

Het resetten van alle functies heeft ook niet geholpen. Gesteld op 19-4-2013 om 11:38
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- ik ben benieuwd of je hier het antwoord op weet............ ik weet ook niet hoe? en niemand kan me helpen!!!! Geantwoord op 18-8-2014 om 15:26
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ik ben gebeld en wil terug bellen kan ik gegevens uit telefoon halen ?
wie er gebeld hebben. Gesteld op 4-4-2013 om 14:23
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- Dat kan, maar dan moet de telefoon als eerste en enige in de oproepbestemming staan Geantwoord op 5-4-2013 om 23:48
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Hoe kan ik als de telefoons op antwoord apparaat staan toch horen dat er gebeld wordt? Gesteld op 23-1-2013 om 10:26
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- Een instelling in de centrale maken dat de telefoons in een groep met de beantwoorder staan, ze rinkelen dan tot de beantwoorder opneemt figaro@casema.nl Geantwoord op 29-1-2013 om 23:21
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hoe kan ik de doorschakelfunctie uitschakelen Gesteld op 7-1-2013 om 15:43
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- met #0 worden alle functies van toestellen uitgeschakeld, als he susteem ingesteld is kan dat het best met het beheerprogramma figaro@casema.nl Geantwoord op 29-1-2013 om 23:22
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