Configuration
A31003-P3010-U103-16-7619, 03/2014
152 myPortal for Outlook, User Guide
Troubleshooting
6.17.4 How to Resolve the Problem: myPortal for Outlook is not Loading
(Office 2007)
Step by Step
1) Click on Control Panel > Add/Remove Programs in Windows.
2) Select Microsoft Office 2007 and click Change.
3) Select all .NET components in the installation options and proceed with the
installation.
4) Click in Outlook on ? > Disabled Items....
5) Click on OLI and then on Enable.
Related Topics
6.17.5 How to Resolve the Problem: myPortal for Outlook is not Loading
(Outlook 2010/2013)
Step by Step
1) Click in Microsoft Outlook 2010 or 2013 on the File tab.
2) Click on the menu item Options.
3) In the Outlook Options window, click on the menu item Add-Ins.
4) In the Manage drop-down list, select the entry Disabled Items and click on
the Go To... button.
5) In the Disabled Items window, select the possibly listed entries OLI2010 and
Redemption (VSL) and then click on Enable.
6) Exit the window with Close. This will return you to the Basic Configuration
window.
7) In the Manage drop-down list, select the entry COM-Add-Ins and click on the
Go To... button.
8) In the COM-Add-Ins window, select the entries for OLI2010 and
Redemption (VSL) and confirm this with OK.
With auto-login set, the myPortal for Outlook plugin will be immediately
loaded. Otherwise, the login window of myPortal for Outlook appears, and
myPortal for Outlook is loaded after a successful login.
Related Topics
6.17.6 How to Resolve the Problem: Empty Browser Window for Key
Programming
On clicking the Program Phone Keys link, your Browser opens with only an
empty window.
