Customer service en
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4 Customer service
Customer service
If you are unable to rectify the fault,
please contact your customer service.
We always find a suitable solution, even
to avoid unnecessary visits
by technicians. Contact information
for your nearest customer service can
be found on the back of these
instructions for use or on the enclosed
customer service list. When calling,
please state the appliance number (E-
Nr. = 1) and the production number
(FD = 2) which can be found on the
rating plate 9B on the appliance door.
Rely on the competence of the manufa
cturer. Contact us. You can therefore be
sure that the repair is carried out
by trained service technicians who carry
original spare parts for your domestic
appliances.
Appliance stops
in the programme or
programme is interrupted.
Door not closed properly. Close the door.
Do not place utensils or fragrance
dispenser in the tablet collecting
tray.
Top basket presses against inner
door and prevents door from
being closed securely.
Check whether rear panel is being pressed
in, e.g. by socket or by hose holder which
has not been removed.
Power and/or water supply
interrupted.
Restore power and/or water supply.
Filling valves making
striking noises.
Depends on domestic installation,
as appliance is not defective. No
effect on appliance function.
No remedial action possible.
Knocking or rattling noise. Spray arm strikes the utensils,
utensils not positioned correctly.
Position utensils so that the spray arms do
not strike the utensils.
If there is a low load, the water
jets strike the washing tank
directly.
Load the appliance with more utensils or
distribute the utensils more evenly
in the dishwasher.
Light utensils move during
the wash cycle.
Arrange light utensils securely.
Unusual foam formation. Handwash liquid in the rinse aid
dispenser.
Immediately refill rinse aid dispenser with
rinse aid.
Rinse aid spilled. Remove rinse aid with a cloth.
Fault Cause Remedial action
