680156

Siemens OpenScape Voice Handleiding

216
Verklein
Vergroot
Pagina terug
1/220
Pagina verder
Communication for the open minded
Siemens Enterprise Communications
www.siemens-enterprise.com
Documentation
OpenScape Voice
OpenStage 40 SIP, OpenStage 40 G SIP
OpenStage Key Module 40
User Guide
V1 R3.x
V1 R4.x
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Important information
2
Important information
Trademarks
For safety reasons, the telephone should only be supplied
with power:
• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=US,
3=UK) or
• in a LAN with PoE (Power over Ethernet), which com-
plies with the IEEE 802.3af standard.
Use only original Siemens accessories. The use of other ac-
cessories may be hazardous and will render the warranty
and the CE marking invalid.
Never open the telephone or a key module. Should you en-
counter any problems, contact your service personnel.
The device conforms to the EU directive 1999/5/EC as at-
tested by the CE marking.
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the lo-
cal authorities.
Proper disposal and separate collection of your old appli-
ance will help prevent potential damage to the environment
and human health. It is a prerequisite for reuse and recy-
cling of used electrical and electronic equipment.
For more detailed information about disposal of your old ap-
pliance, please contact your city office, waste disposal ser-
vice, the shop where you purchased the product or your
sales representative.
The statements quoted above are only fully valid for equip-
ment which is installed and sold in the countries of the Eu-
ropean Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other
regulations regarding the disposal of electrical and electron-
ic equipment.
Q
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Important information
3
Location of the telephone
• The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the micro-
phone (front right) should be kept clear. The optimum speakerphone
distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the tele-
phone.
• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.
• Do not operate the telephone in damp environments such as bath-
rooms.
Product support on the internet
Information and support for our products can be found on the Internet at:
http://www.siemens-enterprise.com/.
Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the Internet at:
http://wiki.siemens-enterprise.com/.
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Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . . . . . . . . . . . . .11
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 12
Single-line telephone/multi-line telephone. . . . . . . . . . . . . . . . . . . . . . . 13
Getting to know your OpenStage phone . . . . . . . . .14
The user interface of your OpenStage 40/40 G. . . . . . . . . . . . . . . . . . . 14
Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 16
Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
OpenStage Key Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Programmable sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Trunk keys (on multi-line phones only). . . . . . . . . . . . . . . . . . . . . . . 22
Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Idle-display view and icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Telephony interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Single-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Multi-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Phonebooks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
LDAP directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
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Telephone menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Contributing to environmental protection by saving energy . . . . . . . . . 39
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Answering a call via the loudspeaker (speakerphone mode). . . . . . 41
Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Picking up the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . 45
Switching from speakerphone mode to the handset . . . . . . . . . . . . . . 45
Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . . 46
In standard mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
In U.S. mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . 47
Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Call control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Two calls simultaneously. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
While dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Immediate dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . 56
Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Ending a consultation call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 60
Putting on hold and retrieving successively or simultaneously . . . . 61
Connecting parties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Activate or deactivate immediate forwarding . . . . . . . . . . . . . . . . . 64
Saving destination phone numbers for call forwarding . . . . . . . . . . 65
Activate/deactivate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 67
Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
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Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Allow callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Calling back missed calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Programmable sensor keys . . . . . . . . . . . . . . . . . . . .74
List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Programming sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Programming enhanced functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Example 2: Call Waiting toggle Activating/deactivating . . . . . . . . . . 80
Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Resetting sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Enhanced phone functions. . . . . . . . . . . . . . . . . . . . .82
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Accepting calls via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dialing with the DDS key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dialing from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dialing from the LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . 100
Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
System-based conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
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Phonebooks and call lists . . . . . . . . . . . . . . . . . . . . 109
Local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Deleting all contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Finding an LDAP entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Extended LDAP editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Editing entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Making calls with multiple lines . . . . . . . . . . . . . . 116
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . 116
Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . 116
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Automatic trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Dialing the last dialed number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Forwarding calls on primary line . . . . . . . . . . . . . . . . . . . . . . . . . . 118
During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . 119
Making and receiving calls with multiple lines. . . . . . . . . . . . . . . . 119
Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . 121
Busy override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . . 125
LED display on DSS keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Making calls in an executive-secretary team. . . . . . . . . . . . . . . . . . . . 126
Sample scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
DSS keys can be used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Using line overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
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Settings for MultiLine (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Displaying the line in the "Overview" tab . . . . . . . . . . . . . . . . . . . . 131
Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . 132
Configuring the "Overview" tab display . . . . . . . . . . . . . . . . . . . . . 133
Line preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Enabling do not disturb via a key . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Enabling do not disturb via the idle menu . . . . . . . . . . . . . . . . . . . 137
Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Phone locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . 144
Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . 144
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . 145
Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Logging off from the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Logging on with forced logoff at a remote phone . . . . . . . . . . . . . 147
Logging on with forced, delayed logoff at a remote phone. . . . . . 148
OpenScape Voice functions. . . . . . . . . . . . . . . . . . .149
Feature toggle key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Temporarily activating anonymous calling for the next call . . . . . . 151
Temporarily deactivating anonymous calling for the next call . . . . 151
Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Accepting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Using abbreviated dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Call tracing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
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Hunt group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . . 157
Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Parallel call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Call park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Muted silent monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Code table for OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . 164
Individual phone configuration . . . . . . . . . . . . . . . 165
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Adjusting the display to a comfortable reading angle . . . . . . . . . . 165
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Background lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Contrast for the OpenStage Key Module. . . . . . . . . . . . . . . . . . . . 166
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Volumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Tone and indication with an unsecured voice connection . . . . . . . 177
Key click. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Country-specific setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Context menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Activating/deactivating automatic menu display . . . . . . . . . . . . . . 182
Setting the display time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
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Call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Call recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Recordable calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
The following features are not supported:. . . . . . . . . . . . . . . . . . . 187
Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Multiline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Using the call recording feature. . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Automatic call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Call recording with AutoStart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . 191
Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Your call is paused and reconnected during the recording. . . . . . . 192
Setting up a conference during recording . . . . . . . . . . . . . . . . . . . 193
Adding conference participants during the recording . . . . . . . . . . 193
Your call is included in a conference during the recording. . . . . . . 194
Putting a line on hold manually during the recording . . . . . . . . . . . 194
Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Web interface (WBM) . . . . . . . . . . . . . . . . . . . . . . . .198
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 205
Labeling keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .206
Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . 206
User menu display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216
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General information
11
General information
About this manual
This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective fea-
tures must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be
due to one of the following reasons:
• The function is not configured for you or your telephone. Please con-
tact your system support representative.
• Your communications platform does not feature this function. Please
contact your Siemens sales partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.
These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.
This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Refer-
ence Guide contains quick and reliable explanations of frequently used
functions.
Symbols used in the manual
Settings
Operations and settings that can be made both at the phone and over the
Web interface are indicated by an icon and page reference.
V is a reference to an operation or setting performed directly on the
phone
zis a reference to an operation or setting performed via the Web in-
terface
For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid en-
dangering yourself or other persons and to prevent damage to the
unit.
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General information
12
Call recording
.Switch on recorder (standby mode)
~Switch off recorder
/Start recording
@Stop recording
Service
If you experience problems or defects with the phone, please dial the ser-
vice number for your country.
Intended use
The OpenStage phone is a desktop unit designed for voice transmission
and for connection to the LAN. It can also be used as a workstation device.
Any other use is regarded as unauthorized.
Telephone type
The phone name data can be found on the name plate on the base of the
device; The exact product name and serial number are specified here. Spe-
cific details concerning your communications platform can be obtained
from your service technician.
Please have this information ready when you contact our service depart-
ment regarding faults or problems with the product.
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the telephone
(front right) should be kept clear).
The optimum handsfree distance is 20 in. (50 cm).
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display. This ensures you have a frontal view
of the display while eliminating light reflexes.
– Adjust the contrast as required !page 165.
The Siemens service department can only help you if you experi-
ence problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.
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General information
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Single-line telephone/multi-line telephone
Your OpenStage 40 is a "multi-line telephone". This means that multiple
lines can be configured, which is not the case with single-line phones.
Each line is assigned an individual phone number which you can use to
make and receive calls.
The programmable sensor keys function as line keys on multi-line phones
!page 22.
The "Overview" tab on the telephony interface provides information about
the lines configured on your phone and the current status of each line
!page 30.
A number of specific features must be considered when using a multi-line
phone to make and receive calls !page 116.
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Getting to know your OpenStage phone
14
Getting to know your OpenStage phone
The following sections describe the most frequently used operating ele-
ments and the displays on your OpenStage phone.
The user interface of your OpenStage 40/40 G
1 You can make and receive calls as normal using the handset.
2The graphic display permits intuitive operation of the phone
!page 26.
3You can customize your telephone by assigning phone numbers and
functions to the programmable sensor keys !page 26.
4
You can use function keys when conducting a call to access fre-
quently used functions (such as, Disconnect) or to open the Pro-
gram/Service menu and mailbox !page 19.
5Audio keys are also available, allowing you to optimally configure
the audio features on your telephone !page 19.
6 The 5-way navigator is a convenient navigation tool !page 20.
7The keypad can be used to enter phone numbers and text
!page 24.
8 Incoming calls are visually signaled via the call display.
5
7
1
6
4
3
8
2
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Getting to know your OpenStage phone
15
Ports on the underside of the phone
Properties of your OpenStage 40/40 G
OpenStage 40 40 G
LCD display, 40 x 6 characters ;;
Illuminated display ;;
Programmable sensor keys 6 6
Full-duplex speakerphone function ;;
Headset ;;
10/100 Mbps Ethernet switch !page 16 ;-
1000 Mbps Ethernet switch !page 16 -;
Interface for key modules ;;
Wall mounting ;;
Power supply unit (if required) PC
Network switch
Headset
Key Module Handset
Country-
specific
cable
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Getting to know your OpenStage phone
16
Using network ports more efficiently
OpenStage 40 has a built-in 10/100 Mbps Ethernet switch.
OpenStage 40 G has a 1000 Mbps Ethernet switch. This means that you
can connect a PC to the LAN directly via the phone. The telephone-PC con-
nection option must first be activated on the telephone by service person-
nel.
Using this connection option saves one network port for each switch used
and requires fewer or shorter network cables when arranged correctly.
OpenStage 40/40 GNetwork switch PC
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Getting to know your OpenStage phone
17
Key Module
OpenStage Key Module
The OpenStage Key Module is a key module attached to the side of the
phone that provides 12 additional illuminated, programmable keys.
Like keys on the phone, these keys can be programmed and used accord-
ing to your needs !page 21.
You can attach up to two OpenStage Key Modules to your OpenStage 40.
To operate an OpenStage Key Module, you always require a power
supply unit !page 2.
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Getting to know your OpenStage phone
18
OpenStage Key Module 15
The OpenStage Key Module 15 is a key module attached to the side of the
phone that provides an additional 18 illuminated, programmable sensor
keys.
Like keys on the phone, these keys can be programmed and used accord-
ing to your needs. Labeling keys see !page 205.
You can only attach one OpenStage Key Module 15 to your OpenStage 40.
You cannot combine the OpenStage Key Module 15 with the
OpenStage Key Module.
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Getting to know your OpenStage phone
19
Keys
Function keys
Audio keys
Key Function when key is pressed LED display
sEnd (disconnect) call. none
,Open redial list none
rActivate/deactivate forwarding Red: Call forwarding is activated
NOpen phone menu !page 37 Red: Menu is active
OView messages !page 34 Red: New voicemail or missed calls
Key Function when key is pressed
pActivate/deactivate microphone (also for speakerphone mode)
oActivate/deactivate the headset.
-Decrease the ring, handset, and loudspeaker volume.
nActivate/deactivate loudspeaker for speakerphone mode and open
listening
+Increase the ring, handset, and loudspeaker volume.
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Getting to know your OpenStage phone
20
Navigator
With this control, you can manage most of your phone’s functions, as well
as its displays.
Before using the telephone, remove the protective covering from
the navigator surface.
Operation Functions when key is pressed
Press the c key.
• Call up the context menu
• Perform action
• Go down a level
• Call up the context menu in the idle
display
Press the a key.
• Short press: One level back
• Long press (held down): Go back to
the first level of the settings menu
• Cancel function
• Quit the context menu
• In input fields:
Delete character to the left of the
cursor
• Open line overview in idle mode
Press the d key.
• Scroll downwards
• Select element below
• Long press (held down): Jump to
the end of the list/menu
Press the b key.
• Scroll upwards
• Select element above
• Long press (held down): Jump to
the start of the list/menu
Press the i key.
• Confirm input
• Perform action
• Call up the context menu
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Getting to know your OpenStage phone
21
Programmable sensor keys
Your OpenStage 40 telephone features six programmable lit sensor keys.
Touch the key briefly to activate the programmed function or dial the stored
number !page 80.
If you hold the key pressed, you are prompted as to whether to start pro-
gramming this function key.
You can label these keys with internal and external phone numbers or fre-
quently used functions (platform-dependent; please contact the responsi-
ble service personnel).
The configured phone number or function name is displayed next to the
key.
The status of a function is shown by the LED on the corresponding sensor
key.
Meaning of LED displays on function keys
Increase the number of programmable sensor keys by connecting a
key module !page 17.
If the prompt is not displayed or a programmed function is not exe-
cuted, then you can only launch key programming via the user menu
!page 75 (ask your service personnel about the current setting).
Only for repdial keys can you also program the second level for di-
rect destination selection.
Line and DDS keys can only be programmed by service personnel
via the service menu.
LED Meaning of function key
SOff The function is deactivated.
TFlashing1
[1] In this manual, flashing sensor keys are identified by this icon, regardless of the flashing in-
terval. The flashing interval represents different statuses, which are described in detail in
the corresponding sections of the manual.
Indicates the function status.
ROn The function is activated.
Level 2
Mirea, Ch.
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22
Trunk keys (on multi-line phones only)
The programmable sensor keys on multi-line phones function as trunk
keys. Each key programmed with the "Line" function is handled as a line.
This means up to five lines can be configured.
A distinction is drawn here between primary, secondary and phantom
lines. Each of these line types can be used on a private or shared basis
!page 22.
Primary line
All multi-line telephones have a primary line. This line can be reached in the
usual manner via your public phone number. Incoming calls are signaled on
this line.
Secondary line
The secondary line on your phone is used as a primary line by another sub-
scriber of the line trunk group. Your primary line, which is configured on an-
other telephone in the line trunk group, simultaneously functions as the
secondary line on that telephone.
Phantom line
Phantom lines are not used as primary lines by any telephones in the line
trunk group. Phantom lines are established when the number of lines pro-
vided by a communications system exceeds the number of available
telephones.
Line utilization
•Private line: A line that is used by a single telephone. This line cannot
be used as a secondary line by another telephone.
•Shared line: A line that is configured on multiple telephones. The line
status (if configured) is displayed in the "Overview" tab for all tele-
phones that share this line. If, for example, a shared line is being used
by a telephone, a status message indicating that this line is busy is dis-
played on all other telephones.
•Direct call line: A line with a direct connection to another telephone.
The line status is indicated by the LED in addition to the display in the
"Overview" tab !page 30.
To avoid conflict between individual multi-line phones, the functions
"Do not disturb" and "Call forwarding" can only be used for the prima-
ry line.
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Getting to know your OpenStage phone
23
LED display
LED Explanation
SNot lit The phone is in idle mode.
T
Flashing • Incoming call on the line (!page 116)
• "Hold reminder" is activated (!page 87)
Flickering
• Outgoing call on the line
• The incoming call was prioritized and select-
ed in accordance with the "Automatic line se-
lection for incoming calls" option
Fast blinking The line is on "Hold"
Blinking Call forwarding is activated
RIlluminated The line is busy
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Getting to know your OpenStage phone
24
Keypad
You can only use the digits 1 to 9 and 0 as well as the * and # characters
when dialing a number. The h navigation key is used to delete from right
to left.
In cases where text input is possible, you can use the keypad to input text,
punctuation and special characters in addition to the digits 0 to 9 and the
hash and asterisk symbols. To do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the keypad
twice. When entering the text, all available characters for this key are dis-
played. After a short while, the character in focus is displayed in the input
field.
Character overview (depends on the current language setting)
To speed up the input, you can confirm your entry by pressing "g"
on the navigator after you have selected the required character.
To enter a digit in an alphanumerical input field, press the relevant
key and hold it down. You no longer need to scroll through the entire
list of possible characters.
Key 1x 2x 3x 4x 5x 6x
1]1
2a b c 2ä
3d e f 3
4g h i 4
5j k l 5
6m n o 6ö
7p q r s 7ß
8t u v 8ü
9w x y z 9
00
([1]
[1] Next letter in upper case (active for maxi-
mum one second)
[2]
[2] Switch to digit input
). , ? ! ’ " - ( ) @ / : _
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Getting to know your OpenStage phone
25
Multi-function keys
Alphabetic labeling of dial keys is also useful when entering vanity num-
bers (letters associated with the phone number’s digits as indicated on the
telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).
Text editor
A function menu appears under the character selection field in certain sit-
uations (such as, when labeling programmable sensor keys). You can enter
punctuation marks and special characters and switch between the entry of
alphanumeric characters in lower and upper case and straightforward digit
entry.
You can select further editor functions via the navigator:
• OK – Confirm and terminate the entire input
• Cancel – Cancel your entries without saving
• Mode Configuration via the key (
– 123 (# -> ABC) – Numerical entry
– ABC (# -> Abc) – Upper-case characters
– Abc (# -> abc) – Initial character upper case
– abc (# -> 123) – Lower-case characters
• Move cursor left to add or delete characters
• Move cursor right to add or delete characters
• Copy – Copy a visible character string
• Paste – Insert a copied a character string at a cursor position
Key Function during text input Function when held down
)Write special characters. Deactivate the ring tone
(Switch between upper and
lower case Activate the telephone lock.
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Getting to know your OpenStage phone
26
Display
Your OpenStage 40 comes with a tilt-and-swivel black-and-white LCD dis-
play. Adjust the tilt and contrast to suit your needs (!page 165).
Idle mode
If there are no calls taking place or settings being made, your
OpenStage 40 is in idle mode.
The left area contains the status bar on the first line and is followed by a
five-line field for comprehensive context-specific displays. The right area is
used for labeling the programmable sensor keys.
Idle-display view and icons
The time, weekday, and date are displayed in the status bar.
In addition, different icons represent different situations and switches:
Press the O key to return to the idle display again, for example,
from a call list (!page 34). To return to the idle display again from
the phonebook (!page 37) or the Service menu (!page 37),
press the N key. You can also configure a "Show telephone
screen" function however for both cases (see !page 74) to return
to the idle mode screen again.
Icon Explanation
The ring tone is deactivated.
The "Do not disturb" function is activated.
The phone lock is activated.
A mobile user is logged on to the telephone.
The microphone is deactivated.
Status bar
Programmable sensor
key list !page 26
Context-dependent
displays !page 27
Level 2
Mirea, Ch.
Toussaint.
Rüscher
Stahl, Ing
Iller, Zin
10:29 am Mon 17.11.06
S
07
01234567
Own phone number
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Getting to know your OpenStage phone
27
Context-dependent displays
Depending on the situation at hand, the graphic display on your OpenStage
phone displays different content, to which you can respond intuitively.
Information on actual events
The following icons appear centered on the display when your phone is idle
and signal current properties or events.
Example: You missed two calls in your absence.
You have two new voice messages that you can open by pressing O
!page 34.
Icons for events
Context menus
An arrow beside a selected entry indicates the existence of a context
menu that you can open by pressing the i or g buttons on the navigator
(!page 20). The range of functions available is situation-specific.
After a connection is set up – you are called or you make call – the context
menu appears automatically under the current connection for the config-
ured time (e.g. 20 seconds).
You can define how long the context menu should be displayed. You can
deactivate the automatic display so that the g key on the navigator must
be pressed to see the context menu of the connection !page 182.
Icon Explanation
You received new voice messages.
New entries have been added to the call lists.
Local call forwarding is active.
02
1st entry
(selected on callup)
Selected entry
Consultation
Hold
Blind transfer call
Disconnect
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Getting to know your OpenStage phone
28
Idle display context menu
The following functions (where released) can be accessed by pressing the
right key on the navigator:
Pop-up menus
In many operating situations, suitable functions or information is offered in
an automatic pop-up window.
Example: You set up a consultation call. The pop-up menu opens and offers
suitable functions for selection with the navigator.
A pop-up window automatically closes as soon as you have performed an
action.
To suppress information pop-up windows, press i on the navigator.
First entry (selected when you call
up the menu, if you have already
dialed a phone number)
Selected entry
Only available when config-
ured to support mobility
Redial {1} 1234
Ringer off
Do not disturb off
Mobile logon
Cancel call backs
Directed pickup
012345|
Dial
Redial {1}
Retrieve held call
Level 2
Mirea, Ch.
Toussaint.
Rüscher
Stahl, Ing
Iller, Zin
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Getting to know your OpenStage phone
29
Telephony interface
Single-line view
Additional information is displayed in the telephony interface when your
phone rings, when you dial a number or during a call, for instance.
Example:
Icons for frequent call states
The same information is available on multi-line telephones for the
selected line in the line overview.
Icon Explanation
The call is active
The call has been disconnected
You have placed the call on hold (e.g. consultation hold).
Your call partner has placed the call on hold
The voice connection is secure.
The voice connection is not secure.
Detailed descriptions of the various functions can be found in the
sections "Basic phone functions" !page 40 and "Enhanced phone
functions" !page 82.
Press the O key to return to the telephony interface again, for
example, from a call list (!page 34). To return to the telephony
interface again from the phonebook (!page 37) or the Service
menu (!page 37), press the N key. You can also configure a
"Show telephone screen" function however for both cases (see
!page 74) to return to the telephony interface screen again.
Smith Michael {3:16
08912345678
Consultation
Hold
Blind transfer call
Disconnect
Icon indicating call status
Call duration
Current call(s)
Context menu with situation-specific
options
{
}
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Getting to know your OpenStage phone
30
Multi-line view
You can use the h key to switch between two tabs on the telephony in-
terface:
• "[My phone]" tab - represents the primary line or the line view of a se-
lected line !page 29
• "Overview" tab - configurable overview of the secondary lines
!page 22
In idle mode: Press the h key:
Example:
The status icons provide information about the state of the relevant line.
Icon Explanation
Call for the corresponding line.
Call from a DSS line.
Call for a line with suppressed ring tone !page 135.
"Hold reminder" is activated !page 87.
The line is currently not available.
The line is busy.
Please note the LED displays for the line keys !page 23.
Level 2
My phone
Line 1
Line 2
Overview
[My phone] gBohr, Niels
Line 1 Line busy
Line 2
Line key labeling
!page 22
Line status
Line name
Status icon
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Getting to know your OpenStage phone
31
Context in the line overview
In the context menu of a selected line you have the following options with:
• Own free line
– Select
– View
• Own line with active call
–Hold
– Clear (replace handset)
– View1
• Own line with held call
–Retrieve
– View
• Other free line
– Select
– View
• Other line with active call
–Hold
– Clear (replace handset)
– View
• Other line with held call
–Retrieve
– View
• Other line busy
– View
1 The telephony view is displayed as a preview after a period of time set by the service per-
sonnel.
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Getting to know your OpenStage phone
32
Phonebooks
In addition to a local phonebook, there is a connection to the LDAP corpo-
rate directory if service personnel have made the necessary settings.
Both phonebooks can be accessed via the telephone menu (!page 37).
You can configure a sensor key for the local phonebook.
Search contacts
When in the phonebook or directory list view, press the keypad key that
corresponds to the first letter of your search term.
A field opens for you to enter the search term:
The cursor jumps to the first entry in the list that matches the character you
entered in the search field.
Personal phonebook
You can store up to 100 private contacts in your personal phonebook.
These are displayed in alphabetical order in the phonebook list. How to cre-
ate contacts is described in !page 109. A contacts consists of an entry
with a "Last name", "First name" and a number.
Managing contacts
All saved contacts are listed in alphabetical order on the "Personal" menu.
You can use the "Options" context menu to
• create new contacts !page 109
• delete the entire phonebook list !page 110
Bohr, Niels
Bernoulli, Daniel
Personal
Chadwick, James
Curie, Marie
Faraday, Michael
Option
UK
J L 5 (Abc)
K
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Getting to know your OpenStage phone
33
Using contacts
The following functions are available via the context menu of a selected
contact:
• Calling a contact !page 99
• Editing a contact !page 109
• Deleting a contact !page 110
LDAP directory
If you have access to an LDAP directory (contact the responsible service
personnel), you can search contacts in a company-wide directory. A user-
friendly, advanced search function is available for this.
Searching for a contact
• Simple search !page 112
• Quick search!page 114.
Using a contact
Calling a contact!page 99
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Getting to know your OpenStage phone
34
Messages
Depending on the type and configuration of your communications platform
(contact the relevant service personnel), messages from services, such as,
HiPath Xpressions can be displayed in this list.
A message (!page 27) appears on the idle display and the LED on the key
O (!page 19) flashes to signal new messages or missed calls.
To access the menu: Press the O key and use the navigator to select
and confirm the relevant submenu.
Voice Mail
You will find voicemails in the directory Messages (!page 52).
You will be shown the following for example:
Calls
Messages
Records
Voice mail
New{1} (3)
Urgent{1} (1)
Non-Urgent{1} (0)
Old{1} (5)
Voice Mail
Message statistics
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Getting to know your OpenStage phone
35
Calls
This list appears as soon as you receive new missed calls if you select the
option Calls in the Records menu. You can then scroll back to the Calls
menu with the backspace key. The following calls or call attempts are
logged as call lists:
The number of missed calls and unchecked calls is shown on the idle dis-
play.
Call lists
All calls to your phone are time-stamped and logged in consecutive order
in the call lists.
Each call list may contain up to 30 entries. Once this limit is reached, the
oldest entry in the log is deleted.
Multiple calls from the same number are only listed once. The number of
call attempts is logged in the "Details" context menu and additionally in the
"Missed Calls" log in the list display.
The list contains the phone number as well as the time of the last call.
If you connected a call partner with his/her consultation or second
call partner, his/her phone number will be shown in the call list
"Received".
Callers with suppressed numbers are listed as "Unknown" in the call
lists.
Only calls to the primary line are received on multi-line phones
(!page 13).
Dialed
Missed
Calls
Received
Forwarded
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Getting to know your OpenStage phone
36
Example of the Missed call list:
Call list options
You can select the following function in the Options context menu:
Delete all !page 115
Entry-specific context menu
You can select the following functions for an individual entry:
•Dial !page 100
• Details !page 115
Call attempts with date and time (up to ten can be saved)
• Delete !page 115
Missed
(Benz, Karlg10:25
Options g
(Lessing, Ephraim 7:22
(Busch, Wilhelm 12:11
Time of call
Selected new entry with
context menu
Old entry
11178 (2)
235689 (1)
2568900 (1)
Number of call attempts
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Getting to know your OpenStage phone
37
Telephone menu
Open the telephone menu using the N key.
Program/Service menu
You can make settings here as a user and use this menu to navigate to the
password-protected administration area.
Accessing the menu: Settings select and confirm and then select and
confirm the required menu using the navigator.
User settings
You can use the "User" menu to make local function settings for your Open-
Stage and to configure the appearance of your display to your personal re-
quirements.
Select one of the following menus with the navigator (!page 20):
• "Date and time" !page 167
•"Audio" !page 171
• "Configuration" e.g. !page 83 or !page 105
• "Phone" !page 74 !page 165
• "Locality" !page 167
• "Security" !page 139
• "Network information" !page 38
• "Diagnostic information" !page 196
• "Reset" !page 184
Personal
Settings
Company-wide
LDAP phonebook
Local phonebook
Settings
Phone book
Program/Service menu
User
Admin Password-protected ad-
ministration area
Settings for the user
Settings
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38
Network information
Information about the IP address or name which was assigned to the
phone in the network and therefore the HTML address of the web inter-
face.
VView information on the phone !page 183
Diagnostic information
VProvides information on all of the important settings of the telephone. Can
provide valuable help in support situations!page 196
Perform reset
VPersonal settings made via the telephone menu or the web interface can
be reset to factory settings.!page 184
Administration
You can access the administration area via the "Admin" function and by en-
tering the administration password.
Refer to the administration manual supplied with your phone for more de-
tailed information on this topic.
Control and monitoring function
A control or monitoring function can be activated on your phone for service
purposes by remote maintenance.
Control function
Service personnel have the option to activate and deactivate features of
the phone via remote maintenance. During maintenance the handset, mi-
crophone, loudspeaker and headset are deactivated. You are additionally
informed on the display that the control function is active.
Monitoring function
In order to detect malfunctioning of a phone for example, the service per-
sonnel install a monitoring function. You can use your phone as normal dur-
ing monitoring. However you will first be informed about the operation
with a message on the display and prompted to allow monitoring.
If service personnel have activated a function on your phone, which contin-
uously transmits operating data to a server, you will see the flashing
icon in the upper display line.
Contact your service personnel or refer to the OpenStage Adminis-
tration Manual for more on the network information values listed
here.
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Getting to know your OpenStage phone
39
Contributing to environmental protection by saving
energy
The user can save energy actively using the energy settings on the
telephone and in this way contribute to protecting the environment.
To reduce energy consumption, you can
• reduce the brightness of the display (the default setting is 50 percent
and is preset !page 165).
• set the background lighting to switch off automatically after a certain
period of time. To save a large amount of energy, the time can be
reduced to one minute. The default value is 5 minutes (!page 165).
• reduce the ring volume (set by default to 50 % !page 171).
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Step by step
Basic functions
40
Basic functions
Secure voice transmission
Prerequisite: The secure voice communication option
must be activated by your service personnel.
If you call a party or receive a call from a party over a se-
cure connection, a padlock icon1 appears on the other
party’s row on your graphic display. You can opt to have
voice connections that are no longer secure indicated
by a brief alerting tone and a window with the message
"Unencrypted call" (see !page 177).
Answering a call
Your OpenStage phone rings with the tone signal set
when an incoming call is received. The call is also visu-
ally signaled on the call display.
If transmitted, calling party information (name, phone
number) appears on the graphic display.
Please read carefully the introductory chapter
"Getting to know your OpenStage phone"
!page 14 before performing any of the steps de-
scribed here on your phone.
1. Closed for secure or open for nonsecure voice communication
If you have set a pattern melody or a ringtone
!page 173 on your phone, it is possible that
service personnel have preset a different pattern
melody, pattern sequence or ringtone or deacti-
vated the ringtone, depending on the call type
(e.g. an external or internal call).
An incoming call will interrupt any ongoing tele-
phone setting operations. When the call ends,
you can press the N key to return to the point
in the menu structure where you were interrupt-
ed.
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Basic functions
41
Step by step
Answering a call via the handset
The phone is ringing. The caller is displayed.
^Lift the handset.
if nec. +- Set the call volume.
Answering a call via the loudspeaker
(speakerphone mode)
The phone is ringing. The caller is displayed.
The pop-up menu opens:
Select and confirm the option shown. The n key
lights up.
or
nPress the key shown. The key lights up.
The speakerphone function is activated.
if nec. +- Set the call volume.
Suggestions for using speakerphone mode:
• Tell the other party that speakerphone mode is ac-
tive.
• Adjust the call volume while speakerphone mode is
active.
• The ideal distance between the user and the phone
in speakerphone mode is 50 cm.
Accept?
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Basic functions
42
Answering a call via the headset
Prerequisite: A headset is connected.
The phone is ringing. The o key flashes.
oPress the key shown.
if nec. +- Set the call volume.
Answering calls automatically via the headset
Prerequisite: The service personnel have additionally
configured a key with the "Auto-Headset function (AICS
Zip tone) (!page 74).
SPress the "Auto-Headset" sensor key to activate auto-
matic call answering. This key and the headset key illu-
minate.
A short acoustic signal is heard on the headset for a call
and the connection is established.
If you want to manually answer calls again, deactivate
the automatic answering function using the "Auto-
Headset" key. Both keys are off.
Make sure your headset port is set up properly
!page 176.
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Basic functions
43
Step by step
Directed pickup
You can pick up a call signaled at an absent coworker’s
phone. If a colleague has placed a call on hold on their
multi-line phone you can also pick up this call.
Accept call
Prerequisite: You know the coworker’s internal phone
number and the function is configured for you in Open-
Scape Voice.
A coworker’s phone rings.
Select and confirm the option shown in the idle phone’s
context menu.
or
^Lift the handset.
or
nPress the key shown.
Select and confirm the option shown.
jEnter and confirm the relevant phone’s internal number.
You are connected to the calling party either via the
handset or in speakerphone mode.
Directed pickup?
Directed pickup?
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Basic functions
44
Picking up the held call
Prerequisite: Your colleague has placed a call on hold
on their multiline phone !page 120.. You know the co-
worker’s internal phone number and the function is con-
figured for you in OpenScape Voice.
Select and confirm the option shown in the idle phone’s
context menu.
or
^Lift the handset.
or
nPress the key shown.
Select and confirm the option shown.
jEnter and confirm the relevant phone’s internal number.
You are connected to your colleague’s held call either via
the handset or in speakerphone mode.
Directed pickup? f
Directed pickup? f
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Basic functions
45
Step by step
Switching from handset to speaker-
phone mode
Prerequisite: You are conducting a call via the handset
and the microphone and loudspeaker functions have
been activated by service personnel.
Standard mode
n and \Hold down the key and replace the handset. Then re-
lease the key and proceed with your call.
US mode
If the country setting is set to US, you do not have to
hold down the loudspeaker key when replacing the
handset to switch to speakerphone mode.
nPress the key shown.
\Replace the handset. Proceed with your call.
{ or }
Switching from speakerphone mode to
the handset
Prerequisite: You are conducting a call in speaker-
phone mode.
^Lift the handset.
nThe key shown goes out.
Make note of the two different processes and ac-
tivate, if necessary, your preferred setting
!page 175.
A secure voice communication is indicated by a
closed padlock icon on the graphic display; a non-
secure voice communication is indicated by an
open padlock icon on the graphic display (see
also !page 40)
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Step by step
Basic functions
46
Switching from headset to speaker-
phone mode
In standard mode
nPress and hold the key (open listening ist activated),
oPress the key shown. Speakerphone mode is activated.
In U.S. mode
nPress the key shown.
oPress the key shown. Speakerphone mode is activated.
Open listening
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
loudspeaker.
Prerequisite: You are conducting a call via the handset.
Activating
nPress the key shown.
Deactivating
nPress the lit key.
Switching to speakerphone mode
n \ Hold down the lit key and replace the handset.
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Basic functions
47
Step by step
Activating/deactivating the micro-
phone
You can temporarily switch off the handset microphone
to prevent the other party from listening in while you
consult with someone in your office.
Prerequisite: You are conducting a call.
Deactivating the microphone
pPress the key shown.
Activating the microphone
pPress the lit key.
Ending a call
sPress the key shown.
or
Select and confirm the option shown in the connec-
tions’s context menu.
or
\Lit key pressed
or In speakerphone mode
nPress the lit key.
Disconnect?
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Step by step
Basic functions
48
Group call
Your service personnel can incorporate multiple tele-
phones in a call pickup group. If your telephone belongs
to a pickup group, you can also accept calls intended for
other members of the group.
A group call is displayed on the phone. Service person-
nel may have made the following settings for signaling:
The volume settings can be found from !page 171.
Telephone status Ring on group call
= Yes
Ring on group call
= No
Ringer on Silent Ringtone
Loudspeaker
Beep
Loudspeaker
in
Connection
Handset Ringtone
Loudspeaker
Beep
Handset
Handset
Open listening
Beep
Handset and loud-
speaker
Beep
Handset and loud-
speaker
Headset Ringtone
Loudspeaker
Beep
Headset
Headset
Open listening
Beep
Headset and loud-
speaker
Beep
Headset and loud-
speaker
Speaker-
phone mode
Beep
Loudspeaker
Beep
Loudspeaker
Ringer off Silent Nothing Nothing
in
Connection
Handset Nothing Beep
Handset
Handset
Open listening
Beep
Handset and loud-
speaker
Beep
Handset and loud-
speaker
Headset Nothing Beep
Headset
Headset
open listening
Beep
Headset and loud-
speaker
Beep
Headset and loud-
speaker
Speaker-
phone mode
Beep
Loudspeaker
Beep
Loudspeaker
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Basic functions
49
Step by step
Further service personnel settings for group calls:
• The group call can be picked up both by lifting the
handset and via the "Pickup call" menu option.
• The group call be picked up via the "Pickup call"
menu option but not by just lifting the handset.
• A key is programmed for call pickup.
• Open a pop-up menu with the Call pickup key when
a group call is waiting.
Picking up a group call with the call pickup key
Prerequisite: The Call pickup key is configured. Your
service personnel have set up the group call such that it
is only displayed through flashing of the Call pickup key.
The phone can also ring when idle.
A group call is waiting. The Call pickup key flashes. The
group call is not shown on the display.
RPress the sensor key with the "Call pickup" function.
The group call is now shown on the display with
Pickup: Caller
for: Party
The pop-up menu opens:
Picking up a group call immediately via the pop-up
menu
Prerequisite: Your service personnel have set up the
group call such that it will be shown immediately on the
display and the pop-up menu will open.
A group call is waiting and is shown on the display with
Pickup: Caller
for: Party
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Step by step
Basic functions
50
Picking up a group call
The pop-up menu opens:
Confirm.
or
^Lift the handset (only if the appropriate function is set
by your service personnel)
or
RPress the sensor key programmed with the "Call pickup"
function (if configured). The speakerphone function is
activated.
Ignoring a group call
Select and confirm the option shown. The phone stops
signaling the group call.
Pickup call?
Ignore?
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Basic functions
51
Step by step
Call control
To ensure that you do not miss any important calls, ser-
vice personnel can configure a key that blinks when a
call is waiting, for instance, when you are dialling a num-
ber or when two calls come in simultaneously.
Two calls simultaneously
Prerequisite:The call control key (2nd alert) is config-
ured and call waiting is allowed (!page 92).
Y Y two calls ring at the same time.
Caller information from the first caller is displayed and
you have the following options:
• Accept
• Reject
•Deflect
TThe "Call control" key is blinking and you hear a notifica-
tion tone.
Display second caller
TPressing the blinking "Call control" key will display the
second caller's information and you again have three
options to choose from.
Return to first caller
TPress the blinking "Call control" key again to return to the
first caller's displayed information.
Accept a call
If you accept one of the calls, the other call is treated as
a second call (see !page 90)
While dialling
Call control does not work with MultiLine tele-
phones
Please note that the "Busy when dialling"
!page 103 function is disabled after call control
is configured. The exception is if you dial a num-
ber during a Consult !page 58.
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Basic functions
52
Prerequisite: The "Call control" key (2nd alert) is config-
ured and call waiting is allowed (!page 92).
^ j You receive a call while you are dialling. The "Call con-
trol" key is blinking and you hear a notification tone.
TPress the blinking "Call control" key. Dialling is interrupt-
ed. The caller's information is displayed and you have
the following options:
•Accept
• Reject
•Deflect
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Basic functions
53
Step by step
Making calls
Off-hook dialing
^Lift the handset.
jEnter the number if nec. Use the navigator !page 20
to correct entries as necessary.
In the pop-up menu:
Confirm or wait until the dial delay expires (see
!page 101).
or In the pop-up menu:
Select and confirm the option shown.
The connection is set up.
If you selected the option "Busy When Dialing"
!page 103, you will not be interrupted by an in-
coming call. In this case, the caller hears the busy
signal.
Dial
Redial {1} S. Hawking
If you are using a dial plan and Immediate dialing
is set (see !page 55), dialing is automatically
performed as soon as the character string en-
tered matches an entry in the dial plan.
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Step by step
Basic functions
54
On-hook dialing
The connection is set up with on-hook dialing via the
loudspeaker (speakerphone mode) or via a connected
headset.
nPress the key shown.
or
oPress the key if a headset is connected.
and/or
jEnter the station number.
iPress or wait until the dial delay expires (see
!page 101).
or In the pop-up menu:
Confirm.
First enter the number
First enter the number. The loudspeaker or headset key
illuminate when you enter the first digit.
jEnter the station number. If nec. Use the navigator
!page 20 to correct entries as necessary.
Confirm or wait until the dial delay expires (see
!page 101).
The connection is set up.
Redial {1} S. Hawking
Dial
If you are using a dial plan and Immediate dialing
is set (see !page 55), dialing is automatically
performed as soon as the character string en-
tered matches an entry in the dial plan.
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Basic functions
55
Step by step
Immediate dialing
Immediate dialing should only be activated if service
personnel has configured and approved a dial plan.
Immediate dialing is deactivated by default. For this rea-
son after entering the number you must either confirm
the "Dial" option or wait until the dial delay expires to set
up the connection. If Immediate dialing is configured,
your call is automatically dialed as soon as the string en-
tered matches an entry in the dial plan.
Activating or deactivating immediate dialing
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Confirm
Settings
User
Configuration
Outgoing calls
Immediate dialling
Yes
Save & Exit
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Step by step
Basic functions
56
Dialing using the hot or warm line function
Your service personnel can configure a hot or warm line
for your phone.
If you lift the handset of the phone or press the loud-
speaker key
• with a hot line immediately or
• with a warm line after a defined period of time,
• a number specified by service personnel is dialed.
Examples:
• The phone in the lift immediately dials the reception
number.
• The phone at a patient’s bed dials the ward number
e.g. after a minute if no other number is dialed.
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Basic functions
57
Step by step
Redial
Redialing from the call list
,Press the key shown.
You are automatically directed to the Dialed list in the
Calls menu.
Select and confirm the entry you want.
The phone number associated with the list entry is di-
aled.
Redialing from the pop-up menu
^Lift the handset.
or
nPress the key shown.
Confirm.
The last phone number entered is dialed.
Redialing from the idle menu
Select and confirm from the idle display context menu
(!page 28). The last phone number entered is dialed.
{ or }
Only calls to the primary line are received on
multi-line phones (!page 13).
Niels, Bohr 07:06 am
Redial {1} S. Hawking
Redial {1} S. Hawking
A secure voice communication is indicated by a
closed padlock icon on the graphic display; a non-
secure voice communication is indicated by an
open padlock icon on the graphic display (see
also !page 40)
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Step by step
Basic functions
58
Consulting a second party
You can call a second party while a call is in progress.
The connection to the first party is placed on hold.
Prerequisite: You are conducting a call.
Select and confirm the option shown in the connec-
tions’s context menu.
or Start conference
Select and confirm the option shown in the context
menu for the call connection when you intend to set up
a conference with the new participant. You can also use
an already configured Conference key in this instance.
jCall the second party.
or In the pop-up menu:
Confirm the option shown.
Consult
Start conference
If you are using a dial plan and Immediate dialing
is set (see !page 55), dialing is automatically
performed as soon as the character string en-
tered matches an entry in the dial plan.
Repeat dialling S. Hawking
If you want to use the phonebook or a call list
for the consultation, select Hold in the context
menu instead of Consult or press the Hold key
and then select the required call list
(!page 109).
Alternatively you can select a phonebook or call
list without using the Hold functions – the active
call is automatically placed on Hold.
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Basic functions
59
Step by step
Ending a consultation call
You end the consultation
Select and confirm the option shown in the second par-
ty's context menu.
The consultation call is disconnected. The call with the
first party is resumed.
The second party hangs up
Once the second party hangs up, you are prompted to
resume the first call.
Confirm the option shown. You are reconnected with
the first party.
Ending the consultation with an active headset
Prerequisite: The service personnel have additionally
configured a key with the "Auto-Headset" function (AICS
Zip tone) (!page 74).
SPress the "Auto-Headset" sensor key to activate auto-
matic call answering. This key and the headset key illu-
minate.
[You make a consultation call and the second party
hangs up. You are automatically reconnected with the
waiting first party. The prompt "Retrieve held call" does
not appear.
Disconnect & return
Retrieve held call
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Step by step
Basic functions
60
Switching to the held party (alternating)
Prerequisite: You are conducting a consultation call.
Select and confirm the option shown in the connec-
tion’s context menu.
Ending an alternate operation
Disconnecting the held call:
Select and confirm the option shown in the held con-
nection’s context menu.
The held call is disconnected. The active call continues.
Disconnecting the active call:
Select and confirm the option shown in the active con-
nection’s context menu.
The active call is disconnected. The held call remains on
hold and can be managed via the context menu.
Alternate?
It does not matter which context menu is open
when alternating. The "Alternate" function ap-
pears in both menus (active and passive connec-
tion).
You can switch back and forth between two sub-
scribers by repeatedly selecting and confirming
"Alternate".
Disconnect?
Disconnect & return?
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Basic functions
61
Step by step
Putting on hold and retrieving successively or
simultaneously
Putting an active call on hold
Prerequisite: You are conducting a consultation call
!page 58 or have accepted a second call !page 90.
The "Hold" sensor key must be configured !page 74
SPress the "Hold" key. The key lights up. The consultation
or second call and the first call are put on hold.
Retrieving the first call
bSwitch to the first call. Remove the context menu first
if necessary by clicking with the left mouse button.
RPress the illuminated "Hold" key. You are connected
with the other party. The consultation or second call
continues on hold.
Retrieving the second call
dSwitch to the held consultation or second call. Remove
the context menu first if necessary by clicking with the
left mouse button.
RPress the illuminated "Hold" key. You are connected
with the other party. The first called is put on "Hold"
again.
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Step by step
Basic functions
62
Connecting parties
You can connect the first party with the party you con-
sulted, clearing down your connection to both parties in
the process.
Prerequisite: You are conducting a consultation call
!page 58 and call joining must be allowed !page 62.
Select and confirm the option shown in the active con-
nection’s context menu.
The active and held calls are joined. The active call and
the consultation call are cleared down.
or Connect by hanging up
] or nReplace the handset or, if you are in speakerphone
mode, press the loudspeaker key. The other two parties
are now connected to one another.
Allowing call joining
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Confirm.
Complete Xfer?
Settings
User
Configuration
Connected calls
Allow call joining = Yes f
Yes l
Option = Save & Exit l
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Basic functions
63
Step by step
Call forwarding
You can forward calls for your phone to another phone.
You can also change, activate and deactivate call for-
warding during a call. The function Forwarding must be
authorized by service personnel.
Three forwarding conditions can be programmed in the
forwarding menu:
• All Calls
•Busy
• On no reply
Because of its direct impact, "All Calls" call forwarding
has the highest priority followed by "No reply" and
"Busy".
If active, "All Calls" call forwarding is indicated on the
graphic display when the phone is idle.
Forwarded calls can be logged in a call list (see
!page 35).
The Edit call forwarding menu offers you three Desti-
nation options. These destination options are assigned
to the forwarding types.
The menu Forwarding offers you three types of call for-
warding:
" All calls g
Destination phone number
" Busy g
Destination phone number
" No reply g
Destination phone number
A phone number may already be assigned to each call
forwarding type. For example, one Destination could be
Destination 12345.
On multi-line telephones (!page 13), you can
only configure call forwarding for the primary
line.
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Step by step
Basic functions
64
Activate or deactivate immediate forwarding
rPress the key shown.
Deactivating call forwarding
If call forwarding was activated for All calls, it will now
be automatically deactivated.
or Activate forwarding to last destination.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the number of the
last forwarding destination and you have the following
options:
•Accept
• Set a forwarding destination
• Edit call forwarding
•Cancel
Use last forwarding destination
Select and confirm the option to use the last saved des-
tination for All calls again. Call forwarding to this desti-
nation is immediately activated for All calls and the key
r illuminates.
or Activate with variable destination phone numbers
If you want to use a new forwarding destination:
Select and confirm the option shown.
jEnter and confirm the new destination phone number.
or Confirm saved destination phone number (displayed).
Call forwarding to this destination is immediately acti-
vated for All calls and the key r illuminates.
Accept
Set a forwarding destination
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Basic functions
65
Step by step
Saving destination phone numbers for call
forwarding
rPress the key shown.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the number of the
last forwarding destination and you have the following
options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Select and confirm the option shown.
Three types of call forwarding are offered in the settings
menu:
• All calls
•Busy
•No reply
Save destination phone number
Select forwarding type (here for instance All calls)
Select forwarding type in context menu.
jEnter/edit and confirm the destination phone number.
or Edit favourites
You can configure up to five destination phone num-
bers for call forwarding. These destination phone num-
bers can then be assigned different forwarding condi-
tions.
Select forwarding type (here for instance All calls)
You can also enter the call forwarding settings via
the user menu (!page 84) or via the WEB Sur-
face !page 198.
Edit call forwarding
You can check whether Busy or No reply call for-
warding is activated.
" All calls g
Enter destination
" All calls g
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Step by step
Basic functions
66
Select and confirm forwarding type in context menu.
Select and confirm the option shown.
jEnter/edit and confirm the destination phone number.
If necessary, define additional destination phone num-
bers.
Select and confirm the option shown
Copy and insert destination phone numbers
The current destination phone number for a call for-
warding type is copied. For example, the current desti-
nation phone number for All calls should also become
the current destination phone number for No reply.
rPress the key shown.
The pop-up menu opens:
Select and confirm the option shown.
Three types of call forwarding are offered in the settings
menu:
• All calls
•Busy
•No reply
1. Copy
Select forwarding type (here for instance All calls)
Select and confirm forwarding type in context menu.
2. Insert
Select target forwarding type (here for instance No re-
ply)
Select and confirm target forwarding type in context
menu.
Both types of call forwarding now have the same desti-
nation phone number. The call forwarding type No reply
is automatically activated.
Edit favourites
Destination 1
Save & Exit
Edit call forwarding
" All calls g3338
Copy
" No reply g
Paste
# No reply g3338
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Basic functions
67
Step by step
Assign a destination phone number for call for-
warding
Prerequisite: At least one destination phone number
has already been saved.
Select forwarding type (here for instance All calls)
Select and confirm a saved destination in the context
menu of the relevant forwarding type.
The forwarding type is activated and the new destina-
tion is displayed.
NPress the illuminated key to open the call display. If All
calls was activated, the forwarding destination is dis-
played with the forwarding symbol. The Busy and No re-
ply types of call forwarding are not displayed.
Activate/deactivate call forwarding
Prerequisite: A forwarding destination is already con-
figured for the relevant forwarding type.
rPress the key shown.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the number of the
last forwarding destination and you have the following
options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Select and confirm the option shown.
Choose one of the forwarding types offered
" All calls (default setting is off)
" Busy
" No reply
. Here e.g. All calls.
iConfirm your selection. The forwarding type is activated
or deactivated.
Call forwarding settings can appear as follows:
" All calls g3339
3336
# All calls g3336
Edit call forwarding
" All calls g3339
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Step by step
Basic functions
68
" All calls (default setting is off)
# Busy
# No reply
NPress the illuminated key to open the call display. If All
calls was activated, the forwarding destination is dis-
played with the forwarding symbol and the r key
illuminates.
The Busy and No reply types of call forwarding are not
displayed.
Defining the ring duration before call forwarding on
no reply
You can define how often the phone should ring before
the "No reply" call forwarding is activated.
zYou can also configure this setting via the Web interface
!page 198.
rPress the key shown.
The pop-up menu opens:
Select and confirm the option shown.
Select forwarding type
Select and confirm forwarding type No reply in context
menu.
jEnter the desired time in seconds and confirm your en-
try. The set time is displayed with the option. Call for-
warding is activated.
NPress the illuminated key to open the call display.
This setting is only available if the "Server fea-
tures" function was deactivated by the service
personnel.
Edit call forwarding
" No reply g3335
Set delay
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Basic functions
69
Step by step
Call forwarding chain
Sometimes calls to a station are forwarded to another
station which also has call forwarding or DND activated.
This can create a call forwarding chain consisting of sev-
eral telephones where the last member of the chain is
your phone.
A popup window opens on your phone’s screen with
the following information:
• Who is calling
• Who forwarded first or last.
• The reason for the forwarding is displayed by an
icon.
You can set whether the station that forwarded first or
last is displayed (see !page 85).
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Step by step
Basic functions
70
Callback
You can request a callback if the station called is busy or
if nobody answers.
You receive a callback when the other party’s line be-
comes free.
Requesting callback
Prerequisite: The station called is busy or nobody an-
swers.
In the pop-up menu:
Select and confirm the option shown.
Deleting callback requests
You can delete scheduled callback requests if you no
longer need to return a call, for example, at the end of
the working day.
Prerequisite: At least one callback was requested.
Select and confirm the option shown in the idle display
(!page 28) context menu.
Confirm in the pop-up menu. All callback requests are
deleted.
This option is only available if both you and ser-
vice personnel have activated the function
(!page 72).
On multi-line telephones !page 13, only the
callback requests for your primary line are
logged.
Call back?
Cancel call backs?
Disconnect? m
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Basic functions
71
Step by step
Responding to a callback
Prerequisite: A callback was requested. Your phone
rings and station information appears on the graphic dis-
play.
The pop-up menu opens:
Accepting a callback
Select and confirm the option shown.
Rejecting a callback
Prerequisite: The function Reject is authorized by ser-
vice personnel.
Select and confirm the option shown.
The callback request is deleted. The caller hears the
busy signal. The caller’s phone number is added to the
missed calls list.
Forwarding a callback
Prerequisite: The function Deflect is authorized by ser-
vice personnel.
Select and confirm the option shown.
jEnter and confirm the phone number.
Accept?
Reject?
Deflect
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Step by step
Basic functions
72
Allow callback
Prerequisite: The function Callback is authorized by ser-
vice personnel.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
Settings
User
Configuration
Outgoing calls
Callback
Yes
Save & Exit
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Basic functions
73
Step by step
Calling back missed calls
Calls received while you are absent are indicated by a
message on the idle display (!page 27). The O func-
tion key also lights up.
Missed calls are logged in the missed calls list. This list
provides information on the missed call and lets you call
back the number directly (call lists, see also !page 35).
OPress the key shown.
Select and confirm the option shown.
Select and confirm the appropriate list entry. The phone
number associated with the list entry is dialed.
If no new calls are listed, the call list menu is offered un-
der Calls !page 115.
On multi-line telephones !page 13, only the
calls missed on your primary line are logged.
Calls
Niels, Bohr 20.05 10:06
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Step by step
Programmable sensor keys
74
Programmable sensor keys
The phone features a range of functions that can, if re-
quired, be stored on programmable sensor keys.
The phone comes with six sensor keys, all of which can
be programmed on two separate levels.
The "Shifted" sensor key, which allows you to switch be-
tween the two programmable sensor key levels, is pre-
assigned. This sensor key should be maintained where
possible so you can switch between the two program-
mable sensor key levels.
The labels for the sensor keys are displayed on the right
edge of the display.
The sensor keys can also be programmed via the web-
interface (!page 198).
List of available functions
1. Delete (not assigned.) 17. Group pickup
2. Selected dialling 18. Repertory dial
3. Repeat dialling 19. Feature toggle
4. Forward all calls 20. Show telephone
screen
5. Forward no reply 21. Mobility
6. Forward busy 22. Directed pickup
7. Ringer off 23. Callback
8. Hold 24. Cancel callbacks
9. Alternate 25. Consultation
10. Blind transfer call 26. Call Waiting toggle
11. Transfer call 27. Immediate ring
12. Deflecting 28. Preview
13. Shift 29. Call recording
14. Conference 30. Start application
15. Headset 31. Built in forwarding
16. Do not disturb 32. Start phonebook
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Programmable sensor keys
75
Step by step
Programming sensor keys
zYou can also configure this setting via the Web interface
!page 198.
Beginning programming
Directly via a sensor key
SHold down the sensor key to which a function should be
assigned until the programming prompt is displayed.
Confirm to begin programming. The sensor key illumi-
nates continuously.
or Via the user menu
You can also program keys via the user menu.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown. You are prompted
to press the key you wish to program.
SPress the sensor key you want to program with a func-
tion. The sensor key illuminates continuously.
If the prompt is not displayed or a programmed
function is not executed, then you can only
launch key programming via the user menu (ask
your service personnel about the current set-
ting).
OK
Settings
User
Phone
Program keys
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Step by step
Programmable sensor keys
76
Beginning programming
Select and confirm the option shown to program the
first level.
or
Select and confirm the option shown to program the
second level.
Select and confirm the required function in the list (e. g.
Do not disturb).
Select and confirm the option shown if you want to
change the label on the graphic display.
jEnter and confirm the label you want.
Select and confirm the option shown.
Programming enhanced functions
Repertory dial
SHold down the sensor key to which a function should be
assigned until the programming prompt is displayed.
Confirm to begin programming. The sensor key illumi-
nates continuously.
zYou can also configure this setting via the Web interface
!page 198.
Select and confirm the option shown to program the
first level for instance.
Select and confirm the function in the context menu.
Select and confirm the option shown if you want to
change the label on the graphic display.
jEnter and confirm the label you want.
Normal
Shifted
Do not disturb
Label
Save & Exit
If the prompt is not displayed or a programmed
function is not executed, then you can only
launch key programming via the user menu (ask
your service personnel about the current set-
ting).
OK
Normal
Repertory dial
Label
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Programmable sensor keys
77
Step by step
Select and confirm this option to enter a destination
phone number.
jEnter and confirm a stations’s destination phone num-
ber.
You can select and insert special characters in the dial-
ing sequence:
« Clear call
~ Make consultation
» Make normal call
¬ Pause
The pop-up menu also offers the following functions:
• Move cursor right and left
•Copy
•Paste
• Mode selection
• Cancel
•OK
Select and confirm the option shown.
Setting
Save & Exit
The repertory dial can be up to 40 characters
long.
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Step by step
Programmable sensor keys
78
Feature toggle
Only available for Hunt group functions (!page 156).
SHold down the sensor key to which a function should be
assigned until the programming prompt is displayed.
Confirm to begin programming. The sensor key illumi-
nates continuously.
zYou can also configure this setting via the Web interface
!page 198.
Select and confirm the option shown to program the
first level for instance.
Select and confirm the function in the context menu.
Select and confirm to change the key labeling.
jEnter and confirm the label you want.
Select and confirm this option to enter a code.
jEnter and confirm the code, for example: *96 (contact
your service personnel).
Select and confirm the option shown.
If the prompt is not displayed or a programmed
function is not executed, then you can only
launch key programming via the user menu (ask
your service personnel about the current set-
ting).
OK
Normal
Feature toggle
Label
Setting
Save & Exit
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Programmable sensor keys
79
Step by step
Forwarding
SHold down the sensor key to which a function should be
assigned until the programming prompt is displayed.
Confirm to begin programming. The sensor key illumi-
nates continuously.
zYou can also configure this setting via the Web interface
!page 198.
Select and confirm the option shown to program the
first level for instance.
Select a forwarding type:
• Forward all calls
• Forward no reply
•Forward busy
Select and confirm the function in the context menu.
Select and confirm the option shown if you want to
change the label on the graphic display.
jAccept or edit the label and confirm.
Select and confirm this option to enter the forwarding
destination.
jEnter and confirm the phone number of the forwarding
destination.
Select and confirm the option shown.
If the prompt is not displayed or a programmed
function is not executed, then you can only
launch key programming via the user menu (ask
your service personnel about the current set-
ting).
OK
Normal
Forward all calls
Label
Setting
Save & Exit
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Step by step
Programmable sensor keys
80
Using sensor keys
The use of programmed functions depends on the
phone’s status. The relevant display appears once you
have pressed a sensor key.
Example 1: Calling saved number
Prerequisite: The idle menu is displayed on the graphic
display.
SPress the sensor key for a saved number. The connec-
tion is set up.
Example 2: Call Waiting toggle Activating/
deactivating
You can press a key to activate or deactivate call waiting
functionality, even during a call. The perquisite for this is
that a second call is permitted (!page 92). By default
a second call is permitted.
TPress the "Call Waiting toggle" sensor key. The sensor
key goes out. The second call function is deactivated.
The call is rejected or forwarded.
Example 3: Immediate ring
This function allows you to switch the preset delay
(!page 132) on and off for all line keys. By default the
delay is set, the key does not illuminate.
SPress the "Immediate ring" sensor key. The sensor key
illuminates. The delay ringtone is disabled. An incoming
call rings immediately regardless of what delay time is
configured.
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Programmable sensor keys
81
Step by step
Resetting sensor keys
You can reset sensor keys you configured to factory set-
tings (see also !page 184).
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the user password.
Select and confirm the option shown to switch to the
Reset user data menu.
Select the option shown.
Select and confirm the option shown in the context
menu to delete the content of all sensor keys.
Select and confirm "Reset selected user data". The con-
tents of the sensor keys you configured are deleted.
Settings
User
Reset
Function key data
Yes
Reset selected user data
Sensor keys which can only be configured by ser-
vice personnel remain unchanged
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Step by step
Enhanced phone functions
82
Enhanced phone functions
Incoming calls
Accepting calls via the headset
Prerequisite: The headset is connected.
oThe LED flashes when a call is received.
Press the key shown. Conduct call.
Ending the call:
oPress the key shown. The LED goes out.
Deflecting a call
Using call deflection
Prerequisite: An incoming call is displayed or signaled.
"Deflect" must be allowed.
In the pop-up menu:
Select and confirm the option shown.
The call is immediately deflected if a destination phone
number is programmed (!page 83).
or If you did not set a phone number when programming
call deflection, a pop-up menu appears prompting you
to enter a destination phone number for call deflection.
jEnter and confirm the destination phone number.
The call is deflected.
Deflect
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83
Step by step
Permitting call deflection
zYou can also configure this setting via the Web interface
!page 198. Deflect" must be authorized by service
personnel.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
jEnter and confirm the phone number to which the sta-
tion should be deflected.
or Deflecting to a DSS number
A call can be deflected to a direct station selection
(DSS) subscriber using the DSS key, if the key is config-
ured and the deflect function is activated by your ser-
vice personnel !page 125.
Information only, as set by service personnel: Yes or No.
Settings
User
Configuration
Incoming calls
Deflecting
Allow deflection
Yes
Default destination
Entering a destination phone number is not man-
datory when call deflection is active. If you want
to deflect an incoming call, you are prompted to
enter a destination phone number if there is
none stored.
Deflect to DSS: Yes
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Enhanced phone functions
84
Rejecting a call
You can reject an incoming call. "Reject" must be autho-
rized by service personnel.
In the pop-up menu:
Select and confirm the option shown.
The caller hears a busy signal.
Configuring call forwarding
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Configuring forwarding
Select and confirm the option shown.
You can find a description of the settings in Chapter Call
forwarding (!Seite 63).
Reject
If the rejected caller’s phone number is transmit-
ted, it is saved in the call list. You can then call
this party back at a later time.
You can also enter the call forwarding settings via
the Forwarding key (!page 64).
Settings
User
Configuration
Incoming calls
Forwarding
Settings
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Step by step
Setting alerts
Use the Call forward alerts menu to enable and disable
visual and audible alerts for call forwarding (not possible
with the Forwarding key).
Select and confirm the option shown.
Select the option shown.
Select and confirm the option shown in the Yes/No con-
text menu.
or
Select the option shown.
Select and confirm the option shown in the Yes/No con-
text menu.
or
Select the option shown.
Select and confirm Display last/Display first
Select and confirm the option shown.
Alerts
Visual alerts= No
Yes
Audible alerts= No
Yes
Forwarding station... Last
Display last
Option = Save & Exit
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Enhanced phone functions
86
Placing a call on hold
You can use this function to place an ongoing call on
hold, for instance, to prevent the other party overhear-
ing a conversation with a colleague in the same room.
The held party hears music on hold if Music on hold is
active on this party’s phone (!page 89).
Prerequisite: You are conducting a call.
Select and confirm the option shown in the connec-
tions’s context menu.
or
SPress the "Hold" key. The key lights up. (The "Hold" sen-
sor key must be configured !page 74.)
Retrieving a held call:
Select and confirm the option shown in the connec-
tions’s context menu.
or
RPress the illuminated "Hold" key. (The "Hold" sensor key
must be configured !page 74.)
Using line keys
On multi-line telephones you can use the line keys to
place ongoing calls on hold.
RPress the corresponding line key. The line key LED
starts flickering. The call is now on hold.
Retrieving a held call:
TPress the corresponding line key. The line key LED
lights up. The call is retrieved.
Held call wait status
After placing a call on hold, you can replace the handset
and then decide if the call should be retrieved or discon-
nected.
Hold
Reconnect
The LED display !page 23 or status display on
the "Overview" tab !page 30 indicates to other
multi-line telephones on which this line is also
configured, that the call is on hold. These phones
can then pick up the call.
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Step by step
Prerequisite: You placed a call on hold and replaced the
handset.
In the pop-up menu:
Select and confirm the option shown to resume the call
in speakerphone mode.
or
Select and confirm the option shown to disconnect the
call.
Activating/deactivating the hold reminder tone
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
Retrieve held call
Disconnect
Settings
User
Configuration
Connected calls?
Allow hold rem.?
Yes
Save & Exit
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Enhanced phone functions
88
Setting the hold reminder time
Use the "Hold reminder" function to set the length of
the timeout before an automatic reminder is issued
about a held call.
The minimum value is 1, that is, the reminder is output
after one minute. The maximum value is 99 minutes.
Press 0 to deactivate the reminder.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
jEnter a value between 3 and 15 and confirm.
Select and confirm the option shown.
Settings
User
Configuration
Connected calls?
Hold rem. delay
Save & Exit
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Enhanced phone functions
89
Step by step
Music on hold
Music on hold is played back when you are placed on
hold by another party, providing this option is active.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec. jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
Settings
User
Configuration
Connected calls
Music on hold
Yes
Save & Exit
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Step by step
Enhanced phone functions
90
Call waiting (second call)
You can accept a second incoming call in the course of
an ongoing call. The caller hears the on-hook signal
while you hear a call-waiting signal tone.
You can ignore or accept the second call. Before you ac-
cept the second call, you can end the first call or place
it on hold for subsequent retrieval.
You can block the second call or the signal tone
(!page 92).
Accepting a second call
Prerequisite: You are conducting a call and call waiting
is allowed (!page 92).
In the pop-up menu:
Select and confirm the option shown.
You can talk to the second party.
The connection to the first party is on hold.
You can still
• toggle between an initial and second call or
• put on hold and retrieve second and first call
successively!page 61
or
• initiate a conference
Consultation call from second call
If the second call is your active call you can initiate a
consultation call from it.
From a consultation call in the second call you can
• initiate a conference
• toggle between the second call and a consultation
call
• put on hold and retrieve second and first call succes-
sively !page 61
• transfer a call
• disconnect the calls again
During a consultation in the second call, the first call is
parked and can only be unparked when the consultation
or second call ends or these calls were connected.
Select and confirm the option shown in the second
call’s context menu. The call to this station is discon-
nected and the call to the first station is reconnected.
Accept
Disconnect & return
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Step by step
Ignoring second call
Prerequisite: You are conducting a call and call waiting
is allowed (!page 92).
In the pop-up menu:
Select and confirm the option shown.
The caller still hears the on-hook signal. You can subse-
quently Accept, Reject or Deflect the second call.
While the ignored second call continues to wait, from
the active call you can:
• make a consultation call
• initiate a conference
• toggle between the consultation call and your call
party
• transfer a call
A third call would be rejected with the busy signal
If you have disconnected the first call, the ignored sec-
ond call rings like a normal call.
Rejecting a second call
Prerequisite: You are conducting a call and call waiting
is allowed (!page 92).
In the pop-up menu:
Select and confirm the option shown.
The second call is rejected. The caller hears the busy
signal. The caller’s phone number is added to the
missed calls list.
Deflecting a second call
Prerequisite: You are conducting a call and call waiting
is allowed (!page 92).
In the pop-up menu:
Select and confirm the option shown.
jEnter and confirm the phone number.
The second call is deflected to the destination speci-
fied. You are reconnected with the first party.
Ignore
Reject
Deflect
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Enhanced phone functions
92
Connecting parties
Select and confirm the option shown in the active con-
nection’s context menu. The other two parties are now
connected to one another. You can now hang up or dial
another number for instance.
or Connect by hanging up
Prerequisite: Connecting by hanging up is activated
(ask your service personnel) and "Switch assignment"
must be set to "Yes" (!page 93). Before you can be
connected by hanging up you must have toggled at
least twice (!page 60).
] or nReplace the handset or, if you are in speakerphone
mode, press the loudspeaker key. The other two parties
are now connected to one another.
Allowing call waiting
Prerequisite: The option was programmed by your ser-
vice personnel.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Complete Xfer
If the Call waiting (second call) function is deacti-
vated, a caller hears the busy signal if you are al-
ready conducting a call.
Settings
User
Configuration
Incoming calls
Handling
Allow call waiting
Yes
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93
Step by step
Select and confirm the option shown.
Assuming Allow call waiting is generally activated,
you can toggle the configured sensor key to switch call
waiting on/off (!page 92).
Toggling associate
Set the "Toggle associate" function to Yes if you want to
connect to a second or pickup call by hanging up.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
Save & Exit
Settings
User
Configuration
Connected calls
Toggling associate
Yes
Save & Exit
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Enhanced phone functions
94
Transferring a call
You can transfer your current call to another party with
or without consultation.
Blind transfer
Prerequisite: You are conducting a call. The options "Al-
low call transfer" and "Transfer on ring" were allowed
(!page 95).
Select and confirm the option shown in the connec-
tions’s context menu.
jEnter and confirm the phone number of the second par-
ty to whom you want to transfer the call.
Transferring with consultation
You can announce a call to a recipient before transfer-
ring it.
Prerequisite: You are conducting a call. The options "Al-
low call transfer" and "Transfer on ring" were allowed
(!page 95).
Select and confirm the option shown in the connec-
tions’s context menu. The call is placed on hold.
jEnter the phone number of the party to whom you want
to transfer the call.
Confirm.
If the party answers:
Announce the call you want to transfer.
Select and confirm the option shown in the connec-
tions’s context menu.
If the party does not answer:
You do not have to wait for the second party to answer
before you can transfer the call.
Select and confirm the option shown in the connec-
tions’s context menu.
or Replace the handset or, if speakerphone mode is active,
press the lit n key to transfer the call.
Blind transfer
The graphic display returns to idle following suc-
cessful transfer.
Consultation
Dial
Complete Xfer
Complete transfer
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95
Step by step
If the party does not answer, you will be called back by
the first party.
Allowing call transfer
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
Settings
User
Configuration
Connected calls
Allow call transfer
Yes
Save & Exit
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Enhanced phone functions
96
Allowing "Transfer on Ring"
If this option is allowed, you can activate call transfer by
replacing the handset even before the called party an-
swers.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
Settings
User
Configuration
Outgoing calls
Transfer on ring
Yes
Save & Exit
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Enhanced phone functions
97
Step by step
CTI calls
Beep on auto-answer
Speakerphone mode activates automatically on your
phone if you use a CTI application (such as Outlook) to
dial a number when Auto Answer is active. If Auto An-
swer is not active, the phone rings first and you have to
press the loudspeaker key or lift the handset to set up
the call. This setting also defines whether or not incom-
ing calls are automatically accepted. If the function is
active, an alert beep sounds when an incoming call is
automatically accepted.
Information on the operation of the configured CTI ap-
plication can be found in the corresponding user guide.
zYou can also configure this setting via the Web interface
!page 198.
Prerequisite: The option was programmed by your ser-
vice personnel.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Settings
User
Configuration
Incoming calls
CTI calls
Auto-answer
Yes
Beep on auto-answer
Yes
Save & Exit
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Enhanced phone functions
98
Beep on auto-reconnect
You can reconnect a held call both via the CTI applica-
tion and via the phone. A beep sounds when you toggle
between an active call and a held call when the function
is active.
Prerequisite: The option was programmed by your ser-
vice personnel.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Settings
User
Configuration
Incoming calls
CTI calls
Beep on auto-unhold
Yes
Save & Exit
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Enhanced phone functions
99
Step by step
Making calls
If you want to dial a call from a phonebook or a call list,
you should not lift the handset or press the loudspeaker
or headset key before.
Dialing with the DDS key
You can program frequently used phone numbers on
programmable keys (!page 74). If you press a DSS
key, the associated contact or phone number appears
and dialing is initiated.
Prerequisite: A direct destination key is programmed
!page 74.
RPress the programmed DDS key. Dialing is initiated.
Dialing from the local phonebook
NPress the key shown.
Confirm.
or
SPress the configured sensor key "Personal" for the local
phonebook ( !page 74).
Select and confirm the entry you want. The phone num-
ber is dialed.
Extensive information on the local phonebook and on
searching for stations can be found from !page 109.
Dialing from the LDAP database
Prerequisite: You searched for and selected an entry in
the LDAP database (!page 112).
Select the entry you want.
Select and confirm the option shown in the context
menu. The connection is set up.
Personal
Niels, Bohr
Niels, Bohr
Dial
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Enhanced phone functions
100
Dialing a phone number from a list
The following call lists are available in the "Calls" directo-
ry:
• Missed
• Dialed
• Received
• Forwarded
OPress the key shown.
Select and confirm the option shown.
Select and confirm the required call list.
Select and confirm the entry you want. The phone num-
ber associated with the list entry is dialed.
For a detailed description of the call lists, see
!page 35.
Calls
Dialed
Niels, Bohr 07:06am
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Step by step
Using autodial delay
A number is automatically dialed after a set delay start-
ing from the entry of the number’s last digit. The auto-
dial delay can be used:
• when dialing in idle mode
• when deflecting an incoming call
• Consultation
• when transferring an answered call.
The delay can be reduced by performing one of the fol-
lowing activities:
i• Press the key shown. This always works.
^• Lift the handset (off-hook). This only works if the
phone number was entered when the phone was
idle or if it was entered for a consultation call when
the handset was off hook.
n• Press the key shown. This only works if the phone
number was entered when the phone was idle and
the loudspeaker key was not lit or if the phone num-
ber was entered for a consultation call and the loud-
speaker key was not lit.
If an emergency number is preset by your ser-
vice personnel, the autodial delay for this phone
number is reduced to one second.
Automatic dial delay does not work if you are us-
ing a dial plan and Immediate dialing is config-
ured (see !page 55). The number is automati-
cally dialed as soon as the string entered
matches an entry in the dial plan.
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Enhanced phone functions
102
Settings for autodial delay
zYou can also configure this setting via the Web interface
!page 198.
If you select Autodial delay, you must either confirm
the "Dial" option, press the loudspeaker key or wait until
the autodial delay expires to set up a call when dialing
with the handset on hook.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
jSpecify a value and confirm your entry.
Select and confirm the option shown.
The setting does not affect automatic emergency
number dialing.
Settings
User
Configuration
Outgoing calls
Autodial delay
Save & Exit
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103
Step by step
Allowing "Busy When Dialling"
If you activate this function, an incoming call received
while you are performing dialing is rejected. The caller
then hears the busy signal.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
Settings
User
Configuration
Outgoing calls
Busy when dialling
Yes
Save & Exit
This setup option can also be found under "Han-
dling" in the "Incoming calls" menu.
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Enhanced phone functions
104
Conference
Local conference
This type of conference is also referred to as a three-
party conference. It involves up to three participants.
Prerequisite: You are conducting a consultation call
!page 58 or have accepted a second call !page 90,
and the conference function is active !page 105.
Initiating a local conference
Select and confirm the option shown in the connec-
tion’s context menu. You are connected to both parties
at once.
Conducting one-on-one calls
Select the connection you want to clear down on the
display.
Select and confirm the option shown in the context
menu. You are now involved in a one-to-one call with the
remaining call party.
{ or }
You can initiate a conference by calling the
"Conference" function in the context menu of
either the active or held call. Alternatively you can
press an already configured Conference key.
Conference?
User
Disconnect
If you already are involved in a secure connection
with a party when you initiate a consultation call,
the original party is placed on hold. The new con-
sultation connection can be either secure or non-
secure. However, the first connection remains
secure even if all three parties are now joined to-
gether in a conference.
The entire conference is nonsecure if the con-
nection to at least one of the parties is not secure
(see also !page 40).
The relevant padlock icon appears on the "Confer-
ence" row.
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105
Step by step
Ending a local conference
Allowing call partners to continue a conference af-
ter you exit
Prerequisite: The function "Allow joining in a local con-
ference" (!page 106) was activated.
Select and confirm the option shown in the "Confer-
ence" context menu.
or
] or nLift the handset or press the loudspeaker key. Both call
partners remain connected. You are disconnected from
the conference call.
Disconnecting a party
Select and confirm any of the connections in the con-
text menu. Both connections are cleared down – the
conference is cleared down.
Allowing a local conference
This option allows or blocks the "Conference" function.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
Exit Conf?
End Conf?
Settings
User
Configuration
Connected calls
Allow conferences
Yes
Save & Exit
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Enhanced phone functions
106
Allowing joining in a local conference
You can use this option to decide whether or not your
call partners are allowed to join calls after you exit the
conference call.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
Settings
User
Configuration
Connected calls
Join in conferences
Yes
Save & Exit
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107
Step by step
System-based conference
This type of conference is also referred to as a large con-
ference. It can include up to ten parties.
Prerequisite: You are conducting a consultation call
!page 58 or you have accepted a second call
!page 90, and the "System conference" feature was
configured by your service personnel.
Establishing a conference
Select and confirm the option shown in the connec-
tion’s context menu. You are connected to the first two
parties at once. The conference is displayed with the
current participants. You can now:
• initiate a consultation call
• add a party
• put the conference on hold
• leave the conference.
Conducting a consultation call
Select and confirm the option shown in the "Confer-
ence" context menu. If the party answers, you can:
• toggle between the party and the conference
• connect the consultation call to another called party
• end the consultation call and return to the confer-
ence
• add the consultation call party to the conference.
Add party
Prerequisite: You are conducting a consultation call and
the conference is on hold.
Conference?
Consultation?
If you want to add the consultation parties to the
conference, use the "Hinzufügen zu Konferenz"
option instead of the "Consultation" option.
If you want to use the phonebook or a call list
for a consultation call, select Hold instead of
Consult (and/or Hinzufügen zu Konferenz) in the
context menu or press the Hold key and then
open the phonebook or a required call list
(!page 109).
Alternatively you can select the phonebook or a
call list without using the Hold functions - the
conference call is automatically placed on Hold.
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Enhanced phone functions
108
Select and confirm the option shown in the consultation
call’s context menu. The party is added to the confer-
ence. Only the conference and all current participants
are now displayed.
Putting the conference on hold
Select and confirm the option shown in the "Confer-
ence" context menu. The conference is placed on hold
and you can consult with someone in your office, for in-
stance.
Leaving a conference
Select and confirm the option shown in the "Confer-
ence" context menu. You are disconnected from the
conference call and can dial another number, for in-
stance. The other call partners remain connected.
Conference?
You can also use an already configured
Conference key instead of the Conference
option in the context menu.
Hold?
Exit Conf?
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Phonebooks and call lists
109
Step by step
Phonebooks and call lists
Local phonebook
The personal phonebook is restricted to 100 entries. If
you have configured a sensor key for the local phone-
book, you can open it using this sensor key
(!page 74).
Creating a new contact
You can also create contacts via the web
interface!page 198.
NPress the key shown.
Confirm to open the local phonebook.
Select the option shown.
Confirm the option shown in the context menu.
jFill in the three fields
•Last name
• First name
•Number
accordingly.
Select and confirm to save the phonebook entry.
Editing a contact
You can also edit contacts via the web
interface!page 198.
NPress the key shown.
Confirm to open the local phonebook.
If you are registered as a mobility user
(!page 144), you may not be able to use the
phone books. Please ask your service personnel
whether Mobility supports the use of phone
books.
Personal
Option
New contact
Save & Exit
Personal
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Step by step
Phonebooks and call lists
110
Select the required entry.
Select and confirm the option shown in the context
menu.
Select and confirm, for example the Last name field.
jChange and confirm .
Select and confirm the option shown.
Deleting a contact
You can also delete contacts via the web
interface!page 198.
NPress the key shown.
Confirm to open the local phonebook.
Select the required entry.
Select and confirm the option shown in the context
menu. Then confirm the Delete or cancel the process.
Deleting all contacts
You can also delete the contacts via the web
interface!page 198.
NPress the key shown.
Confirm to open the local phonebook.
Is displayed
Select and confirm the option shown in the context
menu.
Niels, Bohr
Details
Last name
Save & Exit
Personal
Niels, Bohr
Delete
Personal
Option
Delete all
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Phonebooks and call lists
111
Step by step
Searching for a contact
NPress the key shown.
Confirm to open the local phonebook.
Is displayed
jEnter the first letter of the name you are searching, e.g.
k.
The name first found in which the first letter is K is dis-
played. If you are looking for a name that begins with Kr,
also enter the second letter in the search field:
The first name with the initial letters Kr is displayed.
You can also browse the phonebook with the navigator
until you reach the required station.!page 20.
Personal
Option
U
J L 5 (Abc)
K
Kirsch, Erika
UK
pq s7ß (abc)
r
Kramer, Elisabeth
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Step by step
Phonebooks and call lists
112
LDAP database
You can search an LDAP database (corporate phone-
book) for contact entries if you can reach this database
over your network and your access was correctly con-
figured by your service personnel.
You can search for the name (simple search) or for dif-
ferent entry information (advanced search) e. g. search
for the job or department name.
Finding an LDAP entry
NPress the key shown.
Select and confirm to open the company-wide Phone
book "Corporate".
Select and confirm the option shown in the Options
context menu
Select and confirm the required search field
(for example, "Last name").
jEnter a search text. If you for example only enter the
first letter of the last name, all entries with this initial let-
ter are displayed.
Select and confirm when you have filled out one or
more search fields. The search begins. If the entry you
searched for is found, you can dial or view the entry de-
tails.
Corporate
Find
Last name
Find
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Phonebooks and call lists
113
Step by step
Extended LDAP editing
Viewing an LDAP entry
Prerequisite: You found and selected an LDAP entry
(see above).
Select and confirm the option shown in the context
menu for the entry. All fields of the entry are displayed.
Resetting the search fields
Prerequisite: The search fields are listed.
Select and confirm the option shown in the Options
context menu. You can now enter the search criteria for
the search.
Defining a qualifier before a search
Prior to a search, you can select which qualifiers should
also appear in the output list in the Options context
menu.
Select and confirm the option shown. You may choose
between the following criteria:
• No qualifier
• Job function
• Address 1
•Email
• Business 1
• Mobile
• Business 2
• Private
•Company
• Address 2
dbi Select and confirm the desired qualifier.
hExit the list.
Details
Delete
Qualifier
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Step by step
Phonebooks and call lists
114
Quick search
NPress the key shown.
Select and confirm to open the company-wide Phone
book.
Is displayed
jEnter the first letter of the name you are looking for, e.g.
"k".
Do not enter any further characters. After a predefined
period of time or after pressing the i key all available
names with the corresponding initial letter are dis-
played.
You can restrict the output by entering the second and
other letters. The ( key is used to switch between
letters and numbers. The h key is used to delete indi-
vidual characters.
When entering extended characters you can control the
search individually. For the selection of extended char-
acters firstly press the * key.
Rule list:
Corporate
Option
U
jl5 (abc)
k
Kirsch, Erika
Character Description
#Searches for the exact string before the
extended character
,
You can enter first and last name separate-
ly using a comma. A search is carried out
for the last name (possibly using a wild-
card) and the first name with the first char-
acter after the comma.
*
Wildcard. This searches for the character
entered and all possible subsequent char-
acters
UK
pq s7ß (abc)
r
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Phonebooks and call lists
115
Step by step
Call lists
For a detailed description of the different call lists, see
!page 35.
Editing entries
Selecting an entry
OPress the key shown.
Select and confirm the option shown.
For instance, select and confirm the list of missed calls
!page 73).
The list is sorted chronologically, with the most recent
caller first.
You can use the navigator to scroll through the list.
Select the list entry.
Displaying details
Select and confirm the option shown in the context
menu.
For display and information shown.
Delete the entry
Select and confirm the option shown in the context
menu.
The entry is deleted.
Delete all entries
OPress the key shown.
Select and confirm the option shown.
For instance, select and confirm the list of dialed num-
bers.
Select the option shown.
Select and confirm the option shown in the context
menu.
All entries in the list displayed are deleted.
Calls
Missed
Niels, Bohr 22.05 13:22
Details
Delete
Calls
Dialed
Options
Delete All
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Step by step
Making calls with multiple lines
116
Making calls with multiple lines
You can use your OpenStage 40 as a multi-line phone.
If you have any questions regarding how to configure
your OpenStage phone as a multi-line phone, please
contact your service personnel.
The following is a description of the telephony scenari-
os for multi-line phones. To facilitate comprehension,
you should familiarize yourself with the enhanced tele-
phony application and how to use the line keys before-
hand. Furthermore, you can specify individual settings
for your multi-line telephone. Refer to the following sec-
tions for a detailed description of the individual compo-
nents:
• Introduction to multi-line phones !page 13
• Lines and line keys !page 22
• Multi-line telephony interface !page 30
• Individual settings !page 131
Incoming calls
Depending on your individual settings, you will be noti-
fied of incoming calls !page 173.
Accepting calls for the primary line
In this case, the telephone behaves in the same way as
a single-line telephone. See !page 40 and !page 82.
Accepting calls for secondary lines
Prerequisite: The secondary line is configured on your
multi-line telephone.
Using the handset
^Lift the handset.
[Conduct call.
The line used for the ringtone is selected auto-
matically. If there are calls on several lines, you
are connected with the line that has been ringing
the longest.
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Making calls with multiple lines
117
Step by step
Using the line keys
TPress the flashing line key.
Speakerphone mode.
Select and confirm the option shown.
Speakerphone mode.
Making calls
You must seize a line before you can make calls on a
multi-line telephone.
Trunk seizure can be configured on an individual basis.
Your service personnel can determine if the lines on
your telephone can be automatically seized and with
which priority.
Manual trunk seizure
^ or n or oLift the handset or press the speakerphone mode or
headset key.
SPress the required line key.
or
hPress the key shown to open the Overview tab
!page 30.
Select and confirm the required line (e.g. line 2). The se-
lected line is displayed on the screen.
jEnter the phone number or use redial, for example. The
connection is set up.
Accept
If you have seized a secondary line, this line is
reserved for you for making calls for a specific
period as defined by the service personnel. No
other user can seize this line during this period,
even if the line is also assigned to this user’s
telephone.
Line 2
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Step by step
Making calls with multiple lines
118
Automatic trunk seizure
Prerequisite: Your service personnel has configured
automatic trunk seizure.
^ or n or oLift the handset or press the speakerphone mode or
headset key.
RThe line defined during configuration is seized.
jEnter the station number. The connection is set up.
Dialing the last dialed number
Regardless of the line used, the last number dialed on
your telephone is displayed for redialing in the selected
number’s context menu.
^ or n or oLift the handset or press the speakerphone mode or
headset key.
SPress the required line key (!page 117).
In the pop-up menu:
Confirm. The connection is set up.
Forwarding calls on primary line
The call forwarding can only be activated for the primary
line. Which call forwards are possible, how they are con-
figured and activated can be found from !page 63.
Call forwarding information
Prerequisite: Your service personnel has activated "For-
warding shown".
If you have activated one of the forwarding types on
your phone for the primary line and a station calls, a
popup window with the following information opens:
• Who is calling
• The forwarding destination.
Redial {1} 12345
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Making calls with multiple lines
119
Step by step
During calls
Making and receiving calls on a single line
If you only use one line on your multi-line telephone to
make calls, and you receive calls on the same line, the
phone operates in the same way as a single-line tele-
phone:
• Redial !page 57
• Consultation !page 58
• Alternate !page 60
• Callback !page 70
•Hold !page 86
• Call waiting (second call) !page 90
• Transferring a call !page 94
• Conference !page 104
Functions available exclusively for the primary line:
• Call lists !page 35
• Voicemail !page 34
• Call forwarding !page 63
• Do not disturb !page 137
Making and receiving calls with multiple
lines
Accepting a waiting call
Prerequisite: You are conducting a call. At the same
time, a call is incoming on another line.
[Call on line 1.
TPress the line key for line 2. The call on line 1 is placed
on hold.
Depending on your individual settings, you will
be notified of incoming calls !page 135.
Depending on the settings for "Rollover", you will
be notified of incoming calls !page 135.
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Step by step
Making calls with multiple lines
120
[Conduct call on line 2.
\End call on line 2.
TPress line key for line 1.
[Retrieve call on line 1.
Putting a line on hold
On a multiline telephone you can use the line keys to
place calls on hold.
Prerequisite: You are conducting a call.
RPress the call-line sensor key.
T• The LED line key flashes.
• The LED line displays the hold status on all multi-line
phones to which the line is connected.
• On phones connected to the line, a user can press
the relevant line key and accept the held call.
During a consultation call or after accepting a waiting
call the hold function cannot be used.
All multi-line users that share the line on which
the call is being held (!page 22) can now pick
up the held call. To prevent other users from an-
swering the held call, you must place the call on
"Consultation" hold !page 58.
Depending on the setting made by your service
personnel, you may have to press the trunk key
twice to accept the call on the other line. The first
call is either placed on hold or released depend-
ing on the setting.
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Making calls with multiple lines
121
Step by step
Lines with hot or warm line function
Your service personnel can configure a hot or warm line
for the primary and secondary line.
The function is activated when on
• The Primary line
you pick up the phone’s handset or press the line or
loudspeaker key
• the secondary line
you press the line key.
A number specified by you is dialed with a hot line im-
mediately and with a warm line after a specific time.
Examples:
• The phone in the lift immediately dials the reception
number.
• The phone at a patient’s bed dials the ward number
e.g. after a minute if no other number is dialed.
Entering a number for the hot and warm line func-
tion
Specify which number should be dialed when the hot or
warm line function is activated.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the required line in the context
menu.
Select and confirm the option shown.
jEnter and confirm the destination.
Settings
User
Configuration
Keyset
Lines
Line
Hot warm dest = nnnn
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Step by step
Making calls with multiple lines
122
Select and confirm the option shown.
Busy override
A station of a line trunk group is on a call. It’s primary
line is configured as a secondary line on your phone.
This line now has the status "busy." You can join in the
call by pressing the illuminated key of this line (see also
!page 22).
Prerequisite: A secondary line is configured on your
multiline phone and busy override is enabled for you.
The key of secondary line illuminates – it is busy. You
want to join in the call.
RPress the lit key. A conference is established. You are
connected to the parties on the secondary line. The key
continues to illuminates and the conference is shown
on the display.
You can now:
• Put the secondary line on hold
• Leave the conference on the secondary line
• Make consultation call
• Accept a second call
• Alternate between a new call party and a confer-
ence on the secondary line.
• Include a call party from a consultation or a second
call in the conference.
Save & Exit
If there is already a conference on the secondary
line you are connected to this conference. The
conference is shown on the display.
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Making calls with multiple lines
123
Step by step
Direct station selection keys
Apart from line keys, service personnel can also config-
ure direct station selection (DSS) keys. You can use a
DSS key to call an internal station directly, pick up calls
for this station or forward calls directly to it.
Calling a station directly
You cannot use DSS if the user is on another call (flash-
ing LED).
Calling from the idle menu
SPress the relevant DSS key.
or
hPress the key shown to open the Overview tab
!page 30.
Select and confirm the DSS line. The key lights up and
a connection is established.
Consultation with the DSS station
Prerequisite: You are conducting a call and service per-
sonnel have configured the DSS key for consultation.
SPress the relevant DSS key for the consultation. The key
lights up and a connection is established. If the station
answers, you can toggle, transfer the first call or initiate
a conference.
DSS call 1
Service personnel can configure the DSS key so
that the connection is also established when the
DSS station has activated do-not-disturb or call
forwarding.
If service personnel have configured transfer in-
stead of consultation, you can only transfer the
current call to the DSS station.
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Step by step
Making calls with multiple lines
124
Call pickup
You can pick up calls for another DSS station. If a call is
waiting on their line, the LED flashes.
Indirect pickup
Prerequisite: The auto-answer function must be deac-
tivated !page 97.
TPress the DSS key. The call is routed to your primary line
and rings.
^ or n or oLift the handset or press the speakerphone mode or
headset key. You are connected with the other party.
Rejecting a call
Prerequisite: Service personnel must activate the re-
ject option for DSS keys and auto-answer must be de-
activated !page 97.
TPress the DSS key. The call is routed to your primary line
and rings.
Select and confirm the option shown in the pop-up
menu.
The caller hears a busy signal.
Direct pickup
Prerequisite: The auto-answer function must be acti-
vated !page 97.
TPress the DSS key. The call is routed to your primary line
and you are immediately connected with the other par-
ty via speakerphone.
Reject
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Making calls with multiple lines
125
Step by step
Deflecting a call to a DSS station
Prerequisite: The deflect function must be approved
for DSS keys. For information on the current setting,
see !page 83.
If you receive a call on one of your lines, you can imme-
diately deflect it to the DSS station.
TYour phone rings and a line key flashes.
SPress the relevant DSS key. The call is deflected to the
DSS station. If the DSS station does not answer, you
can pick up the call by pressing the DSS key.
LED display on DSS keys
DSS Key Explanation
SOff: The line is in idle mode.
T
Flashes: You can accept a call for the DSS
station via the key. The call is routed to
your primary line when the call is accept-
ed.
R
Illuminates: The line is busy. Provided
that second call is activated you can still
reach the DSS station via the key. It can
accept your call as a second call.
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Making calls with multiple lines
126
Making calls in an executive-secretary team
An executive-secretary team is configured by the relevant service person-
nel and may include up to four executive and up to two secretary tele-
phones.
Sample scenarios
This example assumes that two executive and two secretary phones are
configured. Calls for the executives are forwarded immediately to the re-
spective secretary phone. A secretary then connects the call with or with-
out consultation to the responsible executive using the direct station se-
lection key.
Prerequisites:
The following call forwards are configured (!page 63 ):
•For All calls from Executive 1 to Secretary 1
•For All calls from Executive 2 to Secretary 2
• Forward on Busy and forward on No reply from Secretary 1
to Secretary 2
• Forward on Busy and forward on No reply from Secretary 2
to Secretary 1
"Allow call waiting" should be activated on the secretaries’ phones
(!page 92). This function can optionally be activated and deactivated us-
ing a key if a key has been configured for it.
Line and direct station selection keys have been configured by service per-
sonnel and "Transfer on hangup" and server features have been activated.
Secretary 1 Secretary 2
Executive 1 Executive 2
Line
Executive 1
Executive 2
Secretary 2
Shift
Line
Secretary 1
Secretary 2
Shift
Call waiting
Line
Executive 1
Executive 2
Secretary 1
Shift
Call waiting
Line
Secretary 2
Secretary 1
Shift
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Making calls with multiple lines
127
Step by step
Accepting a call
Incoming calls for the executives should be forwarded
immediately to the assigned secretary and answered
there. The line overview (!page 130) shows whether
the executive has activated call forwarding.
Accepting calls at the secretary phone
An incoming call for "Executive 1" rings at the assigned
"Secretary 1".
The line key of the "Secretary 1" phone flashes.
TPress the line key to answer the call. The station an-
swers. The line key flashes rapidly.
Early call pickup by Executive 1
An incoming call for "Executive 1" rings on "Secretary 1".
The "Secretary 1" direct station selection key on the
"Executive 1" phone flashes. The "Secretary 1" has not
yet answered the call. Before the call is forwarded to
"Secretary 2", "Executive 1" picks up the call early.
TPress the "Secretary 1" direct station selection key on
the "Executive 1" key to answer the call.
The "Secretary 1" direct station selection key on
the "Executive 1" phone also flashes.
The "Secretary 1" direct station selection key on
the "Executive 1" phone illuminates.
If for example a call for "Executive 2" on
"Secretary 2" is not answered, "Secretary 1" or
"Executive 1" can pick up the call early
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Step by step
Making calls with multiple lines
128
Forward to Secretary 2
An incoming call for "Executive 1" rings at the assigned
„Secretary 1“. The call is not answered. After a speci-
fied period the call is forwarded to "Secretary 2". The
line key of the "Secretary 2" flashes and it rings.
TPress the line key on the "Secretary 2" phone to answer
the call. The station answers. The "Secretary 2" direct
station selection key on the "Executive 1" phone illumi-
nates.
Second call
If "Secretary 1" receives a second call, this can be ac-
cepted, ignored, forwarded or rejected. Detailed infor-
mation on this can be found from !page 90.
If the second call is ignored, it is forwarded to
"Secretary 2" after a certain period of time.
If the second call was answered, it can be forwarded us-
ing consultation or the direct station selection keys.
Connecting a call
If e. g. the "Secretary 1" answered a call, it can forward
the call using the direct station selection keys to the fol-
lowing telephones:
•Executive1
•Executive2
•Secretary2.
The following examples show connections to
"Executive 1".
If "Secretary 1" is busy, the call is forwarded im-
mediately to "Secretary 2" if:
• a consultation call is being made or
• "Allow call waiting" is deactivated.
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Making calls with multiple lines
129
Step by step
Connecting with consultation
SPress the DSS "Executive 1" key. "Executive 1" answers.
Announce the call.
\ or n or oPress the hang-up, loudspeaker or headset key.
Connecting without consultation
SPress the DSS "Executive 1" key. "Executive 1" does not
answer.
Select and confirm the option shown in the pop-up
menu.
\ or n or oPress the hang-up, loudspeaker or headset key. The
"Executive 1" phone rings.
If "Executive 1" does not answer the call, a callback (see
also !page 94) will ensue after a configured time.
Consultation without connecting
SPress the DSS "Executive 1" key. "Executive 1" answers.
Transferring is not wanted. The "Secretary 1" takes the
call back
Select and confirm the option shown in the pop-up
menu. The "Secretary 1" is reconnected with the caller.
Toggle, disconnect or conference
During a consultation call "Secretary 1" can toggle be-
tween "Executive 1" and the caller, can initiate a confer-
ence or disconnect one of the two call parties. More on
this subject can be found on pages !page 60 and
!page 104.
You can also select "Complete Xfer" from the con-
text ment.
Complete transfer
The "Executive 1" direct station selection key on
the "Secretary 1" phone illuminates.
Disconnect & return
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Step by step
Making calls with multiple lines
130
DSS keys can be used
These keys are configured in such a way that every
phone can be reached by every phone in the group. The
DSS keys are also used for consultation calls.
SPress a team member’s DSS key. The relevant phone
rings and the party answers.
Using line overview
To view the status of the lines, change from the "My
phone" tab to the "Overview" tab on the phone screen
using the h key.
Further information on the line status can be found on
!page 30.
The "executive-secretary" team can be expanded with
line keys by the service personnel. These lines keys
however have no influence on the behavior of the "exec-
utive-secretary" configuration.
Overview
DSS:Executive 2 Line busy
DSS:Executive 2 Line busy
DSS:Executive 2 Line busy
DSS:Executive 1 Line forwarded
Line
Executive 1
Executive 2
Secretary 2
Shift key
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Making calls with multiple lines
131
Step by step
Settings for MultiLine (keyset)
The details for each keyset line contain supplementary
information for the user. The following uneditable fields
are displayed:
•Address
– Displays the phone number for the line
• Ringtone on/off
– Shows whether the ringer is activated for this line
• Selection sequence
– Displays the priority of each line seizure when the
handset is lifted or the loudspeaker key for this
line is pressed
Displaying the line in the "Overview" tab
Specify here if the selected line should be displayed in
the "Overview" tab.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the required line (for example, line 1).
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
Settings
User
Configuration
Keyset
Lines
Line 1
Allow in overview
Yes
Save & Exit
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Step by step
Making calls with multiple lines
132
Setting the time for a delayed ringer
Specify the length of time before a held call should be
signaled on a line.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the required line (for example, line 1).
Select and confirm the option shown.
jEnter and confirm a delay value.
Select and confirm the option shown.
You can activate and deactivate the set delay time for all
line keys using a function key !page 80.
Settings
User
Configuration
Keyset
Lines
Line 1
Ring delay
Save & Exit
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Making calls with multiple lines
133
Step by step
Configuring the "Overview" tab display
Specify here the sequence in which the individual lines
in the "Overview" tab should appear on the display.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
All lines that are displayed in the overview are listed.
Select and confirm the required line (for example, line 1).
Select one of the following options from the context
menu to move an individual line:
• Move up
•Move down
• Move to top
• Move to bottom
or
Select and confirm the option shown to arrange the
lines in the same sequence as the line keys
or
Select and confirm the option shown to display all line
keys in the overview.
Select and confirm the option shown.
Settings
User
Configuration
Keyset
Overview
Line 1
Use FPK order
Add all lines
The setting made for "Allow in overview"
(!page 131) is disregarded here.
Save & Exit
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Step by step
Making calls with multiple lines
134
Line preview
Activating via the line keys
Prerequisite: You are already on a call on one line and a
further call rings on the secondary line. Service person-
nel have activated line preview.
TPress the flashing line key. A popup window opens and
you receive information about the caller.
TPress the flashing line key to answer the second call.
Activating via preview key
Prerequisite: You have programmed a sensor key with
the "Preview"!page 74 . Your service personnel have
activated the preview function.
Preview for a call:
You are already conducting a call on one line. A further
call rings on a secondary line.
S Press the "Preview" sensor key. A popup window
opens and you receive information about the caller.
RPress the "Preview" sensor key again to hide the pre-
view or wait until the popup closes itself after a speci-
fied period of time.
Permanent preview
S Press the "Preview" key in idle mode. This way the pre-
view for all lines with "preview mode" remains active un-
til you press the "Preview" sensor key again.
If service personnel have deactivated the line
preview, a call is answered immediately on a sec-
ond line when the line key is pressed, without
showing caller information.
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Making calls with multiple lines
135
Step by step
Rollover for a line
Your service personnel can determine how rollover calls
are to be signaled.
TOnly the relevant line key blinks.
or
Z TYou hear a special advisory tone via the currently ac-
tive microphone and the corresponding line key blinks.
or
Z TThe ringer melody set sounds briefly (approx.
3 seconds) via the loudspeaker and the corresponding
line key blinks.
or
Z TYou hear a short notification tone
Z T kThe telephone rings using the configured call signal, the
corresponding line key blinks, and a pop-up menu con-
taining the available information is displayed.
The ringer melody is not played in speakerphone
mode.
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Step by step
Privacy/security
136
Privacy/security
Deactivating the ringer
You can deactivate your ring tone if you do not want to
be disturbed by your phone ringing.
)Hold down the key shown.
The "Ringer off" icon appears in the status bar on the
idle display !page 26.
)Hold down the key once again to reactivate the ringer.
The icon disappears.
You can also switch the function on and off using the op-
tion in the idle menu.
Select and confirm the option shown.
or
Deactivating the ring tone via sensor key
Prerequisite: The "Ringer off" sensor key must be pro-
grammed (!page 74).
SPress the "Ringer off“ sensor key
An incoming call is signaled by a single ring tone burst.
RPress the illuminated sensor key once more to deacti-
vate the "Ringer off" function.
Ringer off?
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Privacy/security
137
Step by step
Do not disturb
If "Do not disturb" is activated, your telephone will not
ring. The caller hears the busy signal.
Prerequisite: A programmable key is assigned the
function "Do Not Disturb" (see !page 74). "Do not dis-
turb" must be activated (!page 138).
Enabling do not disturb via a key
SPress the "Do not disturb" programmable key.
RPress the lit programmable key once more to deactivate
the "Do not disturb" function.
or
Enabling do not disturb via the idle menu
Select and confirm the option shown in the idle menu.
The "Do not disturb" icon appears in the header.
or
Select and confirm the option shown in the idle menu.
The "Do not disturb" icon is deleted.
On multi-line telephones (!page 13) you can
only activate the "Do not disturb" function for
your primary line.
You can also use the programmable key to acti-
vate the "Do not disturb" function during a call or
deactivate it when an incoming call is being sig-
naled.
Do not disturb on
Do not disturb off
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Step by step
Privacy/security
138
Allowing "Do not disturb"
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Settings
User
Configuration
Incoming calls
Handling
Allow DND
Yes
Save & Exit
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Privacy/security
139
Step by step
Security
User password
Your User password protects your individual configura-
tions, including your language settings. You can also use
the User password to lock your telephone !page 142.
Service personnel may have configured the follow-
ing settings:
• The password is deactivated: You do not have the
option of configuring user settings. The message
"Password is disabled" is displayed.
• The password is temporarily blocked: You do not
have the option of configuring user settings at this
time. The message "Password.suspended" is dis-
played.
• After initialling logging onto a user area, you may
have to replace the default password with a new
password.
• A password can have a predefined period of validity:
You will have to create a new password when the
period ends. The message "Change Password ({1}
days left)" will alert you to this at the appropriate
time. The message "Password has expired" appears
when the validity period is over. Confirm "Change
password" and change the password as described
in this section.
• If you repeatedly enter the wrong password (2 to 5
times), additional attempts are blocked. You can
make another attempt after a predefined time.
• It is possible that you will not be able to re-use a pre-
viously used password for a long time, so you will
have to create another "new password". The mes-
sage "Password requires change" is displayed. This
does not affect deactivation of the user password
!page 141.
• Your service personnel can tell you about the rules
for what and how many characters can or must be
used in the password.
zYou can also change the user password via the Web in-
terface !page 198.
The preset password "000000" corresponds to a
blank password. In other words, the phone can-
not be locked and the user menu is not pass-
word protected (see also !page 141).
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Step by step
Privacy/security
140
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jChange and confirm User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
jEnter the current password (at least six characters, text
entry, see !page 25) and confirm your entry.
Select and confirm the option shown.
jEnter a new password (at least six characters, text en-
try, see !page 25) and confirm your entry.
Select and confirm the option shown.
jEnter and confirm the new password once more.
Select and confirm the option shown.
Settings
User
Security
Change user password
Current password
New user password
Confirm new user password
Save & Exit
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Privacy/security
141
Step by step
Deactivate user password
You can deactivate the phone’s password prompt if a
password has already been configured.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jChange and confirm User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
jEnter the current password (at least six characters, text
entry, see !page 25) and confirm your entry.
Select and confirm the option shown.
jEnter six zeros ("000000") to deactivate the password.
Confirm entry (at least 6 characters, (text entry, see
!page 25).
Select and confirm the option shown.
jEnter six zeros ("000000") and confirm.
Select and confirm the option shown.
The deactivation of the password prompt does
not affect the Web interface !page 198 or
CTI applications that use a password prompt.
As long as the user password is deactivated, you
do not have access to user settings via the Web
interface.
If you deactivate the user password, you are not
able to lock the phone !page 142 and the user
menu is not password-protected.
Settings
User
Security
Change user password
Current password
New user password
Confirm new user password
Save & Exit
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Step by step
Privacy/security
142
Phone locking
You can lock your phone to protect it against unautho-
rized access. In this way, no one can make calls or
change your user settings unless they know your user
password.
Predefined numbers from the dial plan can still be dialed
when the phone is locked. For more information, con-
tact your administrator.
If an emergency number has been entered on the
phone by service personnel, "emergency call" is then of-
fered as an option on the display when the lock is acti-
vated. You can also enter the emergency number via
the keypad.
Activating the phone lock
(Hold down the key shown until "Phone lock: Confirm
locking the phone" appears.
Confirm. The phone is locked.
or
NPress the key shown.
Select and confirm the option shown.
jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
You can only lock the phone if you set a user
password (!page 139). The password for this
should not match the default "000000".
Check if necessary whether the telephone lock
function has been activated for you by service
personnel.
Confirm lock
User
Security
Phone lock
Phone lock
Yes
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Privacy/security
143
Step by step
Select and confirm the option shown. The phone is
locked.
Unlocking the phone
The following is displayed: Phone locked.
There are two options available for unlocking the phone:
• User unlock
• Admin entsperren
Select and confirm if you know the user password. You
are prompted to enter the user password.
or
Select and confirm if you only know the administrator
password. You are prompted to enter the administrator
password.
jUser password or enter and confirm the administrator
password. The phone is unlocked if the password is cor-
rect.
Save & Exit
If an emergency number has been entered on
the telephone by service personnel, Emergency
call will be offered on the display once you have
activated the phone lock. You can also dial the
emergency number via the keypad.
User unlock
Admin unlock
If the telephone is locked, an emergency number
entered by service personnel can be dialled using
the keypad or the option Emergency call.
If the telephone is locked repdial keys cannot be
used. This also applies if the emergency number
is saved on it.
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Step by step
Mobility
144
Mobility
Prerequisite: Your phone is configured to support mo-
bility by service personnel. A DLS server is available in
the LAN and its address is entered in the phone.
Mobility scenarios
When you log on to your phone, or any other mobility-
enabled phone, the following scenarios are possible:
Logging on and off at the same phone
• Log on as a mobility user !page 145.
• Log off as a mobility user !page 146.
Logging on and off at different phones
In these cases, service personnel may have made the
following settings:
• Log on at a remote phone with forced logon, when
the user is still logged on at that phone !page 147.
• Delayed logon at a remote phone with forced logon,
when the user is still logged on at that phone and
the phone is busy !page 148.
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Mobility
145
Step by step
Logging on and off at the same phone
Logging on to the phone
No other mobility user is logged on.
Logon via a key
If a sensor key is configured for Mobility .
SPress the "Mobility" sensor key.
or Logon via the context menu
Select and confirm the option shown in the idle display
(!page 29) context menu.
The Mobility logon dialog appears.
You are prompted to enter your mobility ID.
jEnter and confirm Mobility ID, usually a telephone num-
ber.
You are prompted to enter the password.
jEnter and confirm the user password.
The following messages appear on the display:
• Logging on mobile user
• Validating
• Registering
• Downloading user data
Once logon is complete, the "Mobility" program key
LED lights up and the mobility icon appears in the
graphic display next to the mobile phone number.
Mobile logon
Mobility ID
Enter password
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Step by step
Mobility
146
Logging off from the phone
Prerequisite: You are logged on as a mobility user.
Logoff via key
If a program key is configured for Mobility.
RPress the "Mobility" program key.
or Logon via the context menu
Select and confirm the option shown in the idle display
context menu !page 29.
Is displayed. You briefly have the option to cancel the
logoff, otherwise the logoff process is launched.
In the graphic display, the following messages appear:
• Logging off mobile user
• Uploading user profile
• Registering
• Downloading user data
After you have logged off, the mobility icon is hid-
den.
Mobile logoff
Mobile logoff
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Mobility
147
Step by step
Logging on at different telephones
An attempted login is rejected if the user is already
logged on to another phone and "Logon with forced
logoff" is disabled for the mobility user.
Logging on with forced logoff at a remote
phone
If the user is already logged on at another phone and
the remote phone is busy, the logon is rejected.
If however, your service personnel enabled "Forced
logoff during call" without setting a time, the system
does not consider whether or not the remote phone is
busy.
Logon via a key
If a program key is configured for Mobility.
SPress the "Mobility" program key.
or Logon via the context menu
Select and confirm!page 29 the option shown in the
idle display context menu.
You are prompted to enter your mobility ID.
jEnter and confirm Mobility ID, usually a telephone num-
ber.
You are prompted to enter the password.
jEnter and confirm the user password.
The following mobility messages appear in the display:
• Validating
• Logging off elsewhere
• Registering
• Downloading user data
The logoff is simultaneously displayed on the remote
phone. Once logon is complete, the "Mobility" program
key LED lights up and the mobility icon appears in the
graphic display .
Mobile logon
Mobility ID
Enter password
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Step by step
Mobility
148
Logging on with forced, delayed logoff at a
remote phone
If the remote phone is busy and your service personnel
enabled "Forced logoff during call" with a set timeout,
forced logoff does not occur until this timeout expires.
Logon via a key
If a program key is configured for Mobility.
SPress the "Mobility" program key.
or Logon via the context menu
Select and confirm the option shown in the idle display
context menu !page 29.
You are prompted to enter your mobility ID.
jEnter and confirm Mobility ID, usually a telephone num-
ber.
You are prompted to enter the password.
jEnter and confirm the user password.
The following mobility messages appear in the display:
• Validating
• Logging off elsewhere
• Registering
• Downloading user data
Once logon is complete, the "Mobility" program key
LED lights up and the mobility icon appears in the
graphic display .
Mobile logon
Mobility ID
Enter password
At the same time, the graphic display on the
busy remote phone shows "Forced logoff pend-
ing". After the set timeout, the active call is end-
ed and remote logoff is performed.
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OpenScape Voice functions
149
Step by step
OpenScape Voice functions
The OpenScape Voice supports a number of functions
that you can activate and deactivate from your phone.
Feature toggle key
You can pick a programmable sensor key and program it
as a feature toggle key for activating the "make line
busy" and "stop hunt" functions.
You can then use the programmable sensor key to acti-
vate or deactivate the relevant OpenScape Voice func-
tion on the server for this phone.
You can only program first-level programmable sensor
keys because those linked to LEDs are used to display
function status as either on (LED on) or off (LED off).
The LED indicates the status of the function on the
server and can therefore change without any of the pro-
grammable sensor keys being pressed.
Example:
Switching between "Line busy" and "Line free" (see also
!page 156).
Prerequisite: Your service personnel configured a pro-
grammable sensor key with the function "Busy" ("make
line busy" for the hunt group) !page 78.
SPress the programmable sensor key – the key lights up.
RPress the illuminated programmable sensor key once
again to release the line - the keys stops illuminating.
On multi-line telephones, the full scope of Open-
Scape Voice functions is only available for the pri-
mary line.
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Step by step
OpenScape Voice functions
150
Making anonymous calls
Your service personnel decides whether or not your call-
er ID (name and phone number) is displayed on a called
party’s station. Anonymous calling is when your data is
not transmitted. The settings configured can be deacti-
vated, however, for specific calls.
Deactivating
If your service personnel permanently activated anony-
mous calling for your phone, you can deactivate this
setting as follows:
^Lift the handset.
jEnter the code (see the table of codes !page 164) to
transmit the caller information.
ZYou hear a confirmation tone.
Activating
If your service personnel activated caller ID transmis-
sion for your phone, you can deactivate this setting as
follows:
^Lift the handset.
jEnter the code (see the table of codes !page 164) to
suppress the caller ID.
ZWait until you hear the confirmation tone.
Caller ID transfer is suppressed. "Private/Anonymous"
appears on the called party’s display instead of the call-
er ID.
• If your caller ID is transmitted: your caller ID is
displayed.
• If your caller ID is suppressed: "unknown" is
displayed.
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OpenScape Voice functions
151
Step by step
Temporarily activating anonymous calling for
the next call
If your service personnel activated caller ID transmis-
sion for your phone, you can deactivate this setting for
the next call as follows:
^Lift the handset.
jEnter the code (see the table of codes !page 164).
ZWait until you hear the confirmation tone.
jDial the phone number of the party you want to contact.
Caller ID transmission is reactivated after this call.
Temporarily deactivating anonymous calling
for the next call
If your service personnel suppressed caller ID transmis-
sion for your phone, you can enable this setting for the
next call as follows:
^Lift the handset.
jEnter the code (see the table of codes !page 164).
ZWait until you hear the confirmation tone.
jDial the phone number of the party you want to contact.
When you end this call, caller ID transmission is sup-
pressed once again for the next call.
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Step by step
OpenScape Voice functions
152
Creating a list for selective calls
For call acceptance
You can create a list of the phone numbers from which
you are willing to accept calls (also known as a selection
list). Your service personnel know how long this list may
be in the OpenScape Voice used on site in your facility.
A connection is set up if a caller’s phone number match-
es a number in the selection list. If there is a match:
• the caller receives a message that the party refuses
to accept any calls with this number,
or • the call is forwarded to an external phone number.
Contact your service personnel for information on how
your OpenScape Voice is configured on site.
^Lift the handset.
jEnter the code (see the table of codes !page 164).
Various announcements deliver the following informa-
tion:
• the name of the feature (selective call acceptance)
• the current status (active or inactive)
• the current scope of the selection list.
These announcements are followed by verbal user
prompts that let you:
• add entries to the selection list
• delete entries in the selection list
• check the selection list
• activate or deactivate the function.
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OpenScape Voice functions
153
Step by step
For call rejection
As for selective call acceptance, you can create a selec-
tion list with the phone numbers of parties from whom
you are not willing to accept calls. Your service person-
nel know how long this list may be in the OpenScape
Voice used on site in your facility.
A call is not connected if the caller’s phone number
matches a number in the selection list; the caller is no-
tified that the called party rejects calls from this num-
ber. If the caller’s number is not in the selection list, the
call is to you as usual.
^Lift the handset.
jEnter the code (see the table of codes !page 164).
Various announcements deliver the following informa-
tion:
• the name of the feature (selective call rejection)
• the current status (active or inactive)
• the current scope of the selection list.
These announcements are followed by verbal user
prompts that let you:
• add entries to the selection list
• delete entries in the selection list
• check the selection list
• activate or deactivate the function.
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Step by step
OpenScape Voice functions
154
Anonymous calls
Rejecting
You can reject all calls from parties that activated a data
protection feature (for example, caller ID suppression)
to prevent their phone number from being transmitted.
In this case, you are not informed that a call was reject-
ed.
^Lift the handset.
jEnter the code (see the table of codes !page 164).
Accepting
You can also accept calls from parties that activated a
data protection feature (for example, caller ID suppres-
sion) to prevent their phone number from being trans-
mitted.
^Lift the handset.
jEnter the code (see the table of codes !page 164).
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OpenScape Voice functions
155
Step by step
Using abbreviated dialing
Abbreviated dialing gives you access to a central list of
frequently dialed phone numbers.
You can dial a specific phone number by simply entering
a digit string. As these are three-digit numbers, you can
store up to 1000 phone numbers. This list is stored cen-
trally and managed by your service personnel.
^Lift the handset.
jEnter the code (see the table of codes !page 164) fol-
lowed by a number between 0 and 999 for the phone
number you want to dial.
The number is automatically dialed.
Call tracing
You can request automatic tracing of the last received
internal call. This is particularly suitable for identifying
malicious, irritating or troublesome calls.
^Lift the handset.
jEnter the code (see the table of codes !page 164).
The phone number is determined. Ask your service per-
sonnel for the result.
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Step by step
OpenScape Voice functions
156
Hunt group functions
To ensure optimum handling of specific calls, your tele-
phone can be assigned to a pickup group !page 48
and/or a hunt group.
Your service personnel can incorporate multiple tele-
phones in a hunt group. If your telephone is assigned to a
hunt group, OpenScape Voice forwards calls for the mem-
bers of your group in accordance with specific rules de-
fined by your service personnel. Hunt groups are a simple
solution for distributing calls to a group of telephones.
If you want another member of the group to pick up an
incoming call, you can set your telephone to signal the
busy status for your line to the other members of the
hunt group. Hunt group calls will then no longer be for-
warded to your telephone.
This feature can also be configured using the program-
mable feature toggle key !page 149.
Making a line busy
This prevents this line being used for calls in a hunt
group.
Activating
^Lift the handset.
jEnter the code (see the table of codes !page 164).
ZWait until you hear the confirmation tone.
Deactivating
Make the line free once more for the hunt group.
^Lift the handset.
jEnter the code (see the table of codes !page 164).
ZWait until you hear the confirmation tone.
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OpenScape Voice functions
157
Step by step
Marking the last line in the hunt group chain
Sets the "stop hunt" line in the hunt group chain. The
system will stop looking for a free line in the hunt group
chain after it reaches this line.
Activating
^Lift the handset.
jEnter the code (see the table of codes !page 164).
ZWait until you hear the confirmation tone.
Deactivating
Unmark the line as the end of the hunt group chain.
^Lift the handset.
jEnter the code (see the table of codes !page 164).
ZWait until you hear the confirmation tone.
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Step by step
OpenScape Voice functions
158
Reachability
You can make either serial calls or simultaneous calls on
several sites. The features for this are
• Serial call
• Parallel call
Prerequisite: The service personnel has configured the
respective feature for your main number in OpenScape
Voice.
Serial call
Managing number lists/activating serial call
Before the serial call number can be activated, a serial
call list much be created. This can be prepared either by
service personnel or you can create it yourself later. Up
to six numbers can be entered in the list for sites on
which incoming calls including your main number
should be signaled sequentially. Each number can con-
sist of up to 30 digits.
^Lift the handset.
jEnter the code for the edit mode (see code table
!page 164).
The edit mode opens and you hear an announcement
with the following information:
• Feature name
• Current status (active/inactive)
• Number of numbers currently on the serial call list
You are prompted to do one of the following:
• Activate/deactivate the feature (only if numbers are
already entered in the list)
• Call up the numbers currently entered in the list.
• Add or delete numbers
• Repeat the options in edit mode
If the serial call list is still empty, you are prompted to
enter numbers in the list. As soon as you have entered
a valid number, the serial call can be activated.
If the serial call is activated, incoming calls are first rout-
ed to your phone. If you do not answer within the time-
frame defined by the service personnel, the next desti-
nation phone rings for the configured period of time.
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OpenScape Voice functions
159
Step by step
The caller is informed that the call is being routed to an-
other station. The connection is established with the
first phone that accepts the call.
If the call is not answered by any phone, it is forwarded
to the configured forwarding destination (on no reply) or
to a "rejection announcement".
Parallel call
Managing number lists/activating parallel call
Before the parallel call feature can be activated, a paral-
lel call list must be created. This can be prepared either
by service personnel or you can create it yourself later.
Up to six numbers can be entered in the list for sites on
which incoming calls including your main number
should be signaled sequentially. Each number can con-
sist of up to 30 digits.
^Lift the handset.
jEnter the code for the edit mode (see code table
!page 164).
The edit mode opens and you hear an announcement
with the following information:
• Feature name
• Current status (active/inactive)
• Number of numbers currently on the parallel call list
You are prompted to do one of the following:
• Activate/deactivate the feature (only if numbers are
already entered in the list)
• Call up the numbers currently entered in the list.
• Add or delete numbers
• Repeat the options in edit mode
If the parallel call list is still empty, you are prompted to
enter numbers in the list. As soon as you have entered
a valid number, the parallel call can be activated.
If the parallel call is activated, incoming calls are routed
to your phone and all other destination phones in the
parallel call list. The connection is established with the
first phone that accepts the call.
If the call is not answered by any phone, it is forwarded
to the configured forwarding destination (on no reply) or
to a "rejection announcement".
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Step by step
OpenScape Voice functions
160
Activating/deactivating parallel call via code
You can activate/deactivate the parallel call without hav-
ing to change to edit mode.
Prerequisite: You have already entered numbers in the
parallel call list.
^Lift the handset.
jEnter the code to activate or deactivate the parallel call
(see code table !page 164).
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OpenScape Voice functions
161
Step by step
Parking a call
If you have answered a call for a colleague and cannot
forward it to him, you can park the call.
Call park
[You are conducting the call. Let the other party know,
e.g. that you are trying to connect him.
jEnter the code for parking followed by a line number
(see code table !page 164).
You receive a confirmation tone. The caller hears a wait-
ing melody.
]Replace the handset
Tell your colleague that a call for him is parked and give
him the line number.
Unparking
To unpark the call, your colleague must proceed as fol-
lows:
^Lift the handset.
jEnter the unparking code (see code table !page 164).
He is prompted to enter a line number.
jEnter the specified line number.
[Your colleague is now connected with the waiting caller.
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Step by step
OpenScape Voice functions
162
Silent Monitoring
If this function has been configured by service person-
nel and enabled for the destination phone, you can join
an active call of an internal station and listen in unno-
ticed (muted) or with the knowledge of the target sta-
tion (active).
Active silent monitoring
Station A and B are on a call. You want to listen to the
call but so that Station B does not notice but so that you
can still talk to Station A.
• You can hear and talk to station A.
• You can hear station B but cannot talk to him be-
cause he cannot hear you.
• Station A and B can hear and speak to each other.
^Lift the handset.
jEnter the code for active silent monitoring and the des-
tination number (see code table !page 164). You are
connected to the call and can listen. If necessary notify
station A.
]End the silent monitoring unnoticed by replacing the
handset.
Your phone internal station A
internal or external station B
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OpenScape Voice functions
163
Step by step
Muted silent monitoring
Station A and B are on a call. You want to monitor a call
but so that neither station notices.
• You can hear station A but cannot talk to him be-
cause he cannot hear you
• You can hear station B but cannot talk to him be-
cause he cannot hear you.
• Station A and B can hear and speak to each other
^Lift the handset.
jEnter the code for active silent monitoring and the des-
tination number (see code table !page 164). You are
connected to the call and can listen.
]End the silent monitoring unnoticed by replacing the
handset.
Your phone internal station A
internal or external station B
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OpenScape Voice functions
164
Code table for OpenScape Voice functions
Ask your service personnel to enter the latest codes in the following table.
Print this page as an overview.
Function Code Description
Making anonymous calls off !page 150
Making anonymous calls on !page 150
Making anonymous calls temporarily on !page 151
Making anonymous calls temporarily off !page 151
List for selective call acceptance !page 152
List for selective call rejection !page 153
Rejecting anonymous calls !page 154
Accepting anonymous calls !page 154
Using abbreviated dialing !page 155
Call tracing !page 155
Making a line busy on !page 156
Making a line busy off !page 156
End of hunt group chain on !page 157
End of hunt group chain off !page 157
Edit mode for serial call !page 158
Edit mode for parallel call !page 159
Activating a parallel call !page 160
Deactivating a parallel call !page 160
Parking a call !page 161
Unparking a call !page 161
Active silent monitoring !page 162
Muted silent monitoring !page 163
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Individual phone configuration
165
Step by step
Individual phone configuration
Display
Adjusting the display to a comfortable
reading angle
You can swivel the display unit. Adjust the display unit
so that you can clearly read the screen.
Setting contrast
The display has six contrast levels that you can set ac-
cording to your light conditions.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
ghSet and confirm the contrast.
Confirm.
Background lighting
Your service personnel can set a time of between two
and eight hours defining how long the phone should be
idle before display backlighting deactivates completely.
Settings
User
Phone
Display
Contrast
Save & Exit
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Step by step
Individual phone configuration
166
Contrast for the OpenStage Key Module
If an OpenStage Key Module is connected to your
OpenStage 40, you can set contrast for it.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
ghSet and confirm the contrast.
Confirm.
Settings
User
Phone
Display
Key mod. contrast
Save & Exit
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Individual phone configuration
167
Step by step
Date and time
You can set the date and time display here if necessary.
zYou can also configure these settings via the Web inter-
face !page 198.
Setting the time
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
jEnter and confirm the time.
Confirm.
Setting the date
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
jEnter and confirm the date.
Confirm.
Settings
User
Date and time
Time
Save & Exit
Settings
User
Date and time
Date
Save & Exit
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Step by step
Individual phone configuration
168
Setting daylight saving time
Prerequisite: Auto DST is deactivated !page 169.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Confirm.
Setting the difference between daylight saving and
standard time
Prerequisite: Auto DST is deactivated !page 169.
Enter the difference to be used for daylight saving time.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Settings
User
Date and time
Daylight saving
Yes
Save & Exit
Settings
User
Date and time
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Individual phone configuration
169
Step by step
Select and confirm the option shown.
jEnter and confirm the difference between daylight and
standard time in minutes.
Confirm.
Automatic daylight saving time
The Auto DST setting (automatic time-update) is pro-
vided for information purposes and can only be changed
by your service personnel.
zYou can also access this information via the Web inter-
face !page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the user password.
Select and confirm the option shown.
Daylight saving time must be manually set if a No is en-
tered for Auto DST !page 168.
Difference (mins)
Save & Exit
Settings
User
Date and time?
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Step by step
Individual phone configuration
170
Time display format
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the time format (12- or 24-hour dis-
play) in the context menu.
Confirm.
Date display format
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the format you want.
Confirm.
Settings
User
Locality
Time format
24 hour
Save & Exit
Settings
User
Locality
Date format
dd/mm/yyy
Save & Exit
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Individual phone configuration
171
Step by step
Audio
Volumes
Use this selection to set the following volumes:
• Loudspeaker
• Ringer
•Handset
• Headset
• Handsfree
• Rollover
Example: Handset
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the volume you want to adjust (for
example, "Handset").
ghSet and confirm the volume.
An acoustic sample of the current volume is output via
audio feedback when you adjust the volume.
Confirm.
Settings
User
Audio
Volumes
Handset
Save & Exit
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Step by step
Individual phone configuration
172
Settings
Room character
To ensure that the other party can hear you properly in
speakerphone mode, you can adjust the phone to the
room acoustics by choosing one of the following room
character conditions: "Normal", "Echoing", "Muffled" .
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the room character in the context
menu (for example, "Normal") (z!page 200).
Confirm.
Ringtone
If your service personnel has loaded suitable files to the
phone, you can select a realtone file in *.mp3 or *.wav
format for the ringer tone. If no individual audio files are
available the "pattern" ringtone is preset.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
Settings
User
Audio
Settings
Room character
Normal
Save & Exit
Settings
User
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Individual phone configuration
173
Step by step
if nec.jEnter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the required ringer file1 or "pattern."
You will immediately hear the associated ringer melody.
Confirm current ringtone file.
Confirm the selected ringtone to use it or try a different
ringtone.
Pattern melody
zYou can also configure this setting via the Web interface
!page 198.
Prerequisite: You have choosen the "pattern" ringtone,
see !page 172.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select the required pattern melody[1] between 1 and 8
(e. g. 4). You will immediately hear the corresponding
Ringer melody. Confirm the selected Ringer melody.
Select and confirm the option shown.
Audio
Settings?
Ringer file
ABC.wav
Save & Exit
Settings
User
Audio
Settings
Ringer melody
4
1. The phone displays the current setting.
Save & Exit
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Step by step
Individual phone configuration
174
Pattern sequence
zYou can also configure this setting via the Web interface
!page 198.
Prerequisite: You have choosen the "pattern" ringtone,
see !page 172.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select your desired Ringer tone sequence between 1
and 3 (e. g. 2) You immediately hear the set Ringer mel-
ody with the chosen Ringer tone sequence. Confirm
the selected setting.
Select and confirm the option shown.
Settings
User
Audio
Settings
Ringer tone sequence
2
Save & Exit
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Individual phone configuration
175
Step by step
Country setting for speakerphone mode
Enter the country setting you prefer for speakerphone
mode here (see !page 45).
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the setting you want in the context
menu ("Standard mode" or "US mode.
Confirm.
Settings
User
Audio
Settings
Open listening
Standard mode
Save & Exit
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Step by step
Individual phone configuration
176
Setting headset port use
Here you set whether you are using a wired or cordless
DECT headset.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Confirm.
if nec.jEnter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select the option shown.
From the following setting[1] select and confirm the op-
tion shown in the context menu.
• Wired headset
• Cordless headset
• Conference unit
Select and confirm the option shown.
Settings
User
Audio
Settings
Headset socket
Wired headset?
1. The phone displays the current setting.
Save & Exit
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Individual phone configuration
177
Step by step
Tone and indication with an unsecured voice
connection
Use this option to activate an alerting tone that you hear
when a secure voice connection with the party you are
currently talking to ceases to be secure. The message
"Nonsecure connection" also appears.
Prerequisite: Secure connection setup is the prefer-
ence set by your service personnel.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context
menu.
Select and confirm the option shown.
Settings
User
Configuration
Connected calls
Secure call alert
Yes
Save & Exit
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Step by step
Individual phone configuration
178
Key click
You can configure whether a key click should be audible
when a key is pressed. You can also decide whether
this should apply for all keys or only for the keys on the
keypad. In addition, you can adjust the click volume or
disable the sound.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec. jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Adjusting the volume for the Key click
Select and confirm the option shown.
For instance, select and confirm a medium volume
level. You can also select one of the following three
options:
•Low
• High
• Off (for no click)
Key selection
Select and confirm the option shown.
Select and confirm if the setting is only to apply for the
character input keys.
or
Select and confirm the option shown.
Confirm the option shown.
Settings
User
Phone
Key click
Volume
Medium
Keys
Keypad only
All keys
Save & Exit
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Individual phone configuration
179
Step by step
Setting the language and country
Selecting a language
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the language[1] in the context menu.
Confirm.
Settings
User
Locality?
Speech?
Deutsch
1. The phone displays the current setting.
Save & Exit
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Step by step
Individual phone configuration
180
You may choose from the following languages:
1. Bahasa Indonesia
2. Bahasa Malaysia
3. Brasileiro
4. Català
5.
6. Dansk
7. Deutsch
8. Eesti keel
9. English
10. English(US)
11. Español
12. Français
13. Hrvatski
14. Italiano
15. Latviešu Valoda
16. Lietuvių Kalba
17. Magyar
18. Nederlands
19. Norsk
20. Polski
21. Português
22. Română
23. Slovenčina
24. Slovenski Jezik
25. Srpski Jezik
26. Suomi
27. Svenska
28. Türkçe
29.
30.
31.
32.
33.
34.
35.
Ceština
Русски
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Individual phone configuration
181
Step by step
Country-specific setting
Adapt your phone settings to suit the country-specific
conditions (for example, transmission parameters).
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the country [1] in the context menu.
Confirm.
You may choose from the following countries:
Settings
User
Locality
Country
Germany
1. The phone displays the current setting.
Save & Exit
1. Argentinien AR 20. Luxembourg LU
2. Australia AT 21. Mexico MX
3. Austria AU 22. Netherlands NL
4. Belgium BE 23. New Zealand NZ
5. Brazil BR 24. Norway NO
6. Canada CA 25. Poland PL
7. China CN 26. Portugal PT
8. Chile CL 27. Russian FederationRU
9. Croatia HR 28. Singapore SG
10. Czech Republic CZ 29. Slovakia SK
11. Denmark DK 30. South Africa ZA
12. Finland FI 31. Spain ES
13. France FR 32. Sweden SE
14. Germany DE 33. Switzerland CH
15. Hungary HU 34. Thailand TH
16. India IN 35. Turkey TR
17. Ireland IE 36. United Kingdom GB
18. Italy IT 37. United States US
19. Japan JP 38. Vietnam VN
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Step by step
Individual phone configuration
182
Context menu
After a connection is set up, a context menu appears
with dependent functions. You can activate/deactivate
the automatic display and can also set how long the
context menu should be displayed.
zYou can also configure this setting via the Web interface
!page 198.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Activating/deactivating automatic menu
display
Select and confirm the option shown.
In the context menu select and confirm to activate au-
tomatic menu display.
Select and confirm the option shown.
Setting the display time
Select and confirm the option shown.
In the context menu select and confirm a value from the
following options:
Select and confirm the option shown.
Settings
User
Configuration
Context menu
Automatic menu...
Yes
Save & Exit
Display time
20
5
10
20
30
60
120
Unlimited display
Save & Exit
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Individual phone configuration
183
Step by step
Network information
This information overview in the user area of the service
menu provides you with information about the IP ad-
dress or name of the phone and the HTML address of
the web-interface. It also provides real-time data about
the network activity of the phone.
NPress the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
if nec.jEnter and confirm the user password.
Select and confirm for the following overview:
IP Address: Displays the IP address or name which was
assigned to the phone.
WBM URL: HTTP address of the Web interface. This
address is specified in the Internet browser and is used
to call the Web interface of the phone in the browser.
DNS domain: The administrator can also assign the
phone to the IP address of a DNS domain
(for example, http://my-openStage.phone/).
Settings
User
Network information
Network information
IP address: 192.168.1.9
[WBM URL http://192.168.1.
DNS domain: opera.local
LAN RX:
LAN TX:
PC RX:
PC TX:
Options: Exitg
LAN autonegotiated: Yes
LAN information: 100 Mbps full
PC autonegotiated: Yes
PC information: Link down
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Step by step
Individual phone configuration
184
Resetting user data
The following user-specific settings changed via the
phone menu or the Web interface can be reset to facto-
ry settings.
• Display contrast
• Language setting
• Audio settings
– Volumes
– Settings
• Call lists
– All entries are deleted
• Programmable keys
– All personalized programming is deleted (see also
!page 81).
Attention: All data is reset without a warning tone.
Initiating the reset
NPress the key shown.
Select and confirm the option shown.
Confirm.
if nec. jEnter and confirm the user password.
Select and confirm the option shown.
Select and confirm "Reset all user data." The user data
is reset to factory settings.
Settings
User
Reset
Reset all user data
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Call recording
185
Step by step
Call recording
A central voice recorder is installed in the network for
recording calls to which your telephone connects in
order to record the current voice traffic. The recorder
records the entire voice flow of two or more
participants.
You should configure a recording button in order to
simplify handling of manual call recording !page 74. It
is assumed in the description below that a
corresponding key has been configured.
Call recording modes
The service personnel can configure the following
operating modes for call recording:
• Manual
•AutoStart
• All Calls
• Disabled
The following settings are possible to audibly signal the
recording:
• Repeated
• Single Shot
•Off
Check with your service personnel as to which settings
were made for your phone.
Mode: ALL CALLS:
The telephone starts and stops the recorder
automatically in order to ensure that all calls are being
recorded.
Mode: MANUAL
You decide when the recorder is started and stopped or
paused. If the recorder is switched on, all further calls
will be recorded. If you pause the recorder then nothing
will be recorded. If there are no calls, then the recorder
likewise pauses.
Mode: AUTOSTART
The telephone starts the recorder automatically. You
can stop or pause the recorder yourself however and
restart it. If a call has already been recorded, new
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Step by step
Call recording
186
incoming and outgoing calls will also be recorded. If you
pause the recorder during a call, special calls such as
consultation calls, call pickups and second calls will not
be recorded as long as the recorder is paused. If the
telephone reverts to idle status, the AutoStart process
is set up again for the next call.
Explanations of recording
Recordable calls
A recordable call is any call that has a call connection
status on the telephone. This can be any incoming or
outgoing call. It is immaterial here whether a call is set
up directly via the telephone or via an application.
• Outgoing
• Incoming
• Consultation
• Pickup
• Reconnect
• Second call
• Connected call
• Conference1
• Automatic call acceptance
• Secured or unsecured line
Non-recordable calls
• Outgoing calls that have not yet reached full
connection status, such as a ringing call.
• Calls on hold
1. Server-based conference only
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Call recording
187
Step by step
Enhanced functions:
1. A conference1 can be set up or cleared down during
recording.
2. A consultation can be performed during recording.
3. Call transfer is also available during recording.
4. A second call can be accepted during recording.
The following features are not supported:
1. Playing back recordings over the telephone.
2. Deleting recordings over the telephone.
3. Functions for editing recordings over the telephone.
Recording tips
You will receive the following advisories while a call is
being recorded:
• The recording symbol | on the display
(permanent)
• Beep (repeated at intervals for you and your call
partner)
• Beep (single at the start of recording for you and
your call partner)
The audible advisory can also be switched off. Please
check with the relevant service personnel.
Multiline
In terms of call recording, no distinction is made
between multiline and singleline. If recording has
started, recording is performed, otherwise not. The
recording status of a line persists as long as calls are
connected to this line.
For example, if line A is being recorded (initiated
manually) and you switch to line B or line A is placed on
manual hold and you switch to line B, the recording is
ended and a partial recording saved.
If you disable recording for the call on line B (mode =
manual or auto start) and switch back to line A, the
recording for line A is not started again.
The modes mentioned (All Calls, AutoStart or Manual)
refer to the telephone and are therefore the same for all
lines.
1. Server-based conference only
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Step by step
Call recording
188
Recording calls
Using the call recording feature
The recording function can be used in a similar way to a
recorder, for example for recording music. The recorder
can be:
• switched on (standby .)
• switched off or stopped (~)
•started (/)
• paused (@)
The symbols used here by way of example can be found
on practically any hardware and software recorder.
Automatic call recording
This is the simplest mode. If you have accepted a call or
called a subscriber and the subscriber answers, the call
is recorded automatically. Refer to !page 186 to check
which calls this can be.
As soon as the recording starts, you will see the
recording symbol | and hear a beep (see also
!page 186).
You cannot pause the recording manually in this mode.
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Call recording
189
Step by step
Manual call recording
Activating or deactivating call recording when the
telephone is in idle mode.
Prerequisite: Manual mode is selected. The recording
button is configured and indicates the status.
Select the option shown in the telephone's context
menu to enable the option.
or disable the option.
or
SPress the recording button to enable the option - the
LED key lights up.
Ror press the key shown to disable the option - the LED
extinguishes.
The recording button also indicates the status change if
you activated or deactivated call recording via the
context menu.
Call recording with AutoStart
Standby mode is activated in principle in idle mode. The
recording button LED lights up. You cannot switch off
the recorder. As soon as a call is set up, call recording
starts automatically.
^Lift the handset.
or
nPress the key shown.
[The station answers. You hear a beep, the recording
symbol | is shown on the display and the recording
button LED remains lighting. The call is now being
recorded (see also !page 186)
You can pause the recording at any time and continue it
again.
] or nIf you end the call, the AutoStart process is set up again
for the next call.
Recording on
Recording off
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Step by step
Call recording
190
Controlling call recording
Starting call recording manually during a call
Prerequisite: Manual mode or AutoStart is selected.
You are conducting a call. Recording has not started.
The recording button LED is not lighting.
[You are conducting a call (see also !page 186).
SPress the recording button to start the recording - the
LED key lights up.
You hear a beep and the recording symbol | is shown
on the display. The call is now being recorded (see also
!page 186)
Pausing call recording manually during a call
Prerequisite: Manual mode or AutoStart is selected.
You are conducting a call. Recording has started. The
recording button LED lights up.
[You are conducting a call (see also !page 186).
RPress the recording button to pause the recording - the
LED extinguishes and the recording symbol | on the
display disappears.
You can start the recording again at any time, for
example to continue recording the current call.
Ending call recording automatically
Prerequisite: You are conducting a call. Recording has
started. The recording button LED lights up.
] or nThe recording is ended automatically as soon as the call
is terminated or if the call status changes so that the call
is no longer being recorded - for example if a line is
placed on manual hold and another line is seized
(Multiline).
The LED extinguishes and the recording symbol | on
the display disappears.
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Call recording
191
Step by step
Consultation during call recording
Prerequisite: You are conducting a call. Recording has
started. The recording button LED is lighting.
You initiate a consultation – your main call is placed on
hold as a result while the consultation is being
performed.
jThe recording is paused while you initiate the
consultation. The recording symbol | on the display
disappears.
[If the consultation partner answers, the consultation
call is recorded. You hear a beep and the recording
symbol | is shown on the display again.
You can now terminate the consultation call or for
example switch back to the first call party (alternate)
while the consultation call is placed on hold.
Second call during call recording
Prerequisite: You are conducting a call. Recording has
started. The recording button LED is lighting.
[You are conducting a call. You hear a beep and the
recording symbol | is shown on the display. The call
is now being recorded.
A second call party camps on !page 90.
In the pop-up menu:
Select and confirm the option shown.
You are connected with the second party. You hear a
beep and the recording symbol | is shown in the line
for the second call – this call is now being recorded. The
first party is placed on hold.
Accept
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Step by step
Call recording
192
Call recording while alternating
Prerequisite: You have an active or held consultation or
second call. Recording has started. The recording
button LED is lighting.
[You are connected with the second party. You hear a
beep and the recording symbol | is shown in the line
for the second call.
Select and confirm the option shown in the context
menu for this connection.
[You are switched to the main call. You hear a beep and
the recording symbol | is shown in the line for the
main call – this call is now being recorded.
You can pause and restart the recording at any time in
manual and auto start modes.
Your call is paused and reconnected during
the recording.
Prerequisite: You are conducting a call that is being
recorded.
ZYour call partner has placed the call on hold. You hear
the music on hold. The recording is paused and the
recording symbol | has disappeared from the display.
[Your call partner resumes the call. You hear a beep and
the recording symbol | is shown on the display.
Alternate
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Call recording
193
Step by step
Setting up a conference during recording
Prerequisite: You are conducting a consultation call
!page 58 or you have accepted a second call
!page 90 and the "System conference" feature was
configured by the service personnel. Recording has
started. The main call is placed on hold. The recording
button LED is lighting.
Select and confirm the option shown in the
connection's context menu. You are connected to both
parties at once. The conference is displayed with the
current participants.
You hear a beep and the recording symbol | is shown
in the line for the conference call.
Adding conference participants during the
recording
Prerequisite: You have set up a conference. The
"System conference" feature was configured by the
service personnel. The conference call is now being
recorded.
[You have performed a consultation or accepted a
second call (!page 58 or !page 90). The conference
call is placed on hold.
You hear a beep and the recording symbol | is shown
in the line for the consultation or second call. The call is
now being recorded.
Select the option shown in the context menu for the
consultation or second call in order to include the new
participant in the conference. The conference is
displayed with all current participants.
You hear a beep and the recording symbol | is shown
again in the line for the conference call.
Conference
Conference
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Step by step
Call recording
194
Your call is included in a conference during
the recording.
Prerequisite: You are conducting a call that is being
recorded. You are to be included in a conference by your
call partner. You are placed on hold while the
conference is being set up.
ZYou hear the music on hold while your call partner is
setting up the conference. The recording is paused and
the recording symbol | has disappeared from the
display.
[Your call partner answers again and you are connected
to the conference. You hear a beep and the recording
symbol | is shown in the "Conference" line. The
conference call is now being recorded.
Putting a line on hold manually during the
recording
There are two options for placing a line manually on
hold:
• You place the active line on hold during the call
recording and then resume the call on this line.
• You seize a different line during call recording. The
first line is placed on manual hold.
Prerequisite: The telephone has more than one line
configured. The active line is being recorded. The
recording button LED is lighting.
Holding and retrieving the call on the line
[You are conducting a call, for example on line A. You
hear a beep and the recording symbol | is shown on
the display. The call is now being recorded.
RPress line key A. The line key LED starts flickering. The
call is placed on hold. The recording is paused while the
call is on hold. The recording symbol | on the display
disappears.
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Call recording
195
Step by step
Retrieving a held call:
TPress line key A. The line key LED lights up. The call is
retrieved. You hear a beep and the recording symbol
| is shown on the display again. Call recording is
continued.
Holding a call on the line and conducting a call on a
different line
SPress line key B – the LED lights up. You hear a beep
and the recording symbol | is shown on the display
for line B – this call on line B is being recorded. Line A
is placed on hold, call recording of line A has been
terminated.
TPress line key A to resume the call. You hear a beep and
the recording symbol | is shown on the display for
line A – a new recording of line A commences.
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Step by step
Call recording
196
Diagnostic information
This information overview in the user area of the service
menu provides you with information on the current con-
figuration of the telephone:
NPress the key shown.
Select and confirm the option shown.
Confirm the option shown.
if nec. jEnter and confirm the user password.
Select and confirm the option shown.
You see a numbered list of telephone parameters with
the current settings.
You can see a more structured view of the list via the
WEB Surface !page 198:
Example:
Settings
User
Diagnostic information
Diagnostic.Information
2011-05-17 08:23:40
00 terminal.number: 3335
01 sip.server: 192.168.1.240
02 sip.port: 5060
03 sip.registrar: 192.168.1.240
04 sip.registrar.port: 5060
05 sip.gateway:
06 sip.transport: UDP
07 sip.gateway.port: 5060
08 server.features: No
09 dns.results: 5060
10 multiline: No
11 registered.lines: 5060
12 backup.active: Yes
13 backup.proxy:
14 software.version: V3 R0.22.0 SIP
110502
15 display.message: None
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Call recording
197
Step by step
16 last.restart: 2011-05-
11T13:46:46
17 memory.free: 17,801K free
18 ip.adress: 192.168.1.202
19 subnet.mask: 255.255.255.0
20 default.route: 192.168.1.2
21 primary.dns: 192.168.1.105
22 secondary.dns: 192.168.1.2
23 route.1.ip:
24 route.1.gateway: None
25 route.1.mask: None
26 route.2.ip: None
27 route.2.gateway: None
28 route.2.mask: None
29 mac-address: 0001e32fc7be
30 discovery.mode: Manual
31 dhcp.reuse: No
32 lan.port.type: 0
33 pc.port.status: None
34 pc.port.type: 0
35 pc.port.autoMDIX: No
36 vlan.id:
37 qos.layer.2: No
38 qos.layer.2.voice: 5
39 qos.layer.2.signalling: None
40 qos.layer.2.default: 0
41 qos.layer.3: No
42 qos.layer.3.voice: 13
43 qos.layer.3.signalling: 7
44 lldp.med.operation: No
Diagnostic.Information
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Web interface (WBM)
198
Web interface (WBM)
General
You can configure a number of settings for your phone via the Web inter-
face. Communication is via a secure HTTPS connection. Access to the
Web interface must be activated by service personnel.
Calling up the Web interface
To call up the interface, open a Web browser and enter the following:
http://[IP address of the phone]:[port] or
https://[IP address of the phone]
[IP address of the phone] is the IP address of your phone.
https://[Name of the phone]
[Name of the phone] which was assigned by service personnel.
[Port] is the port address of the phone’s HTTP server and must be 8085.
Administrator Pages
This area lets you configure settings for administering your phone and the
network environment. Access to the Administrator Pages is protected by
the admin password. For more information, contact your service personnel
or refer to the administration manual.
For more information on the IP address, the Web interface address,
and how to connect the telephone to the network, refer to the sec-
tion entitled "Network information" !page 183.
You might receive a certificate notification from the browser. Follow
the instructions to download the certificate.
You will be prompted to configure a user password the first time you
call up the Web interface !page 139. You must log on with this
password in future every time you want to open the User Pages.
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Web interface (WBM)
199
User pages
The Web interface homepage opens once you have entered and confirmed
the phone’s IP address:
1. Click a menu heading to display the individual menu entries. Click the
menu heading again to close the menu.
2.Click a menu entry to open the corresponding form.
3.Make the desired changes.
4.Click the corresponding button to save or discard your changes.
Button functions
• "Login": Log on to the phone after you have entered the user password
• "Submit": Apply changes
• "Reset": Reset original values
• "Refresh": Update the values.
• "Logout": Log off the phone
User menu
User login
Phone information
User selection
Highlighted entry (current page)
Menu entry
Menu heading
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Web interface (WBM)
200
User menu
All settings that you can make via the Web interface’s user menu can also
be made via the phone’s user menu !page 37.
User Pages
User login V!page 139
Date and Time
– Local time V!page 167
– Local date (day, month, year) V!page 167
– Allow daylight saving V!page 168
– Difference (minutes) V!page 168
– Auto time change V!page 169
Audio
– Ringer melody (V!page 173)
– Ringer tone sequence (V!page 174)
– Ring file (V!page 172)
– Room Character (V!page 172)
– Open listening (V!page 175
Configuration
– Outgoing calls
– Autodial delay (seconds) V !page 102
– Callback option V!page 72
– Allow busy when dialing V!page 103
– Allow transfer on ring V!page 96
– Allow immediate dialing V!page 55
– Incoming calls
– Deflecting
– Allow deflection (V!page 83
– Default deflect destination V!page 83
– Deflect to DSS V!page 83
– Forwarding
– Settings
– Forwarding Favorites Destination 1 to Destination 5
V!page 65
– Forward all calls allowed V!page 67
–to
V !page 67
– Direct destination V!page 64
– Forward on busy allowed V!page 67
–to
V!page 67
– Direct destination V!page 64
– Forward on no reply allowed V!page 67
–to
V!page 67
– Direct destination V!page 64
– No reply delay (seconds)[1] V!page 68
[1]. Only if "Server features" was deactivated by your service personnel
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Web interface (WBM)
201
– Alerts
– Visual alerts V!page 85
– Audible alerts V!page 85
– Forwarding party V!page 69
– Handling
– Allow call waiting V!page 92
– Allow DND V!page 138
– Allow busy when dialing V!page 103
– CTI calls
– Allow auto-answer V!page 97
– Allow beep on auto-answer V!page 97
– Allow beep on auto-reconnect V!page 98
– Connected calls
– Allow call transfer V!page 95
– Allow call joining V!page 62
– Allow exit conference V!page 106
– Allow hold reminder V!page 87
– Hold reminder delay (minutes) V!page 88
– Allow music on hold V!page 89
– Allow conferences V!page 105
– Allow secure call alert V!page 177
– Toggle associate V!page 93
– Context menu
– Auto show menu V !page 182
– Auto hide time (sec.) V!page 182
–Keyset
– Lines
– Ring delay (seconds) V!page 132
– Allow in overview V!page 131
–Address
[1]
– Primary line[1]
– Ring on/off[1]
– Selection order[1]
– Hot-/Warmline[1]
– Hot warm destination V!page 121
– Overview
–Use FPK order V!page 133
– Add all lines V!page 133
– Reordering directions: Move down, Move to bottom, Move to
top, Move up V!page 133
–BLF
– Busy Lamp Field: not for OpenScape Voice
[1]. Information - read only
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Web interface (WBM)
202
Phone
– Display settings
– Display brightness
–-3
–-2
–-1
–Default
–+1
–+2
–+3
– Contrast V!page 165
– Key module contrast V!page 166
– Program keys
–Normal
–Edit
V!page 75.
– Shifted
–Edit
V!page 75.
– Key Module 1 (if available such as Program keys)
– Key Module 2 (if available such as Program keys)
– Key click
– Volumes
–Off
–Low
– Medium
– High
–Keys
– Keypad only
– All keys
– Energy saving
– Backlight time
– 1 minute (Preset)
– 5 minutes
– 30 minutes
– 60 minutes
– 2 hours
– 4 hours
– 8 hours
Locality
– Country V!page 181
– Language V!page 179
–Date format V!page 170
– Time format V!page 170
Security
–Password
– Current Password
– New password V!page 139
– Confirm password
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Web interface (WBM)
203
Phone book
– Contact list V!page 109
– New contact V!page 109
– Delete all contacts V!page 110
Diagnostic information V!page 196
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Fixing problems
204
Fixing problems
Caring for your telephone
• Never allow the telephone to come into contact with coloring, oily or
aggressive agents.
• Always use a damp or antistatic cloth to clean the telephone. Never
use a dry cloth.
• If the telephone is very dirty, clean it with a diluted neutral cleaner con-
taining surfactants, such as a dish detergent. Afterwards remove all
traces of the cleaner with a damp cloth (using water only).
• Never use aggressive or alcohol-based cleansers on plastic parts. The
use of scouring agents is also forbidden.
Troubleshooting
Pressed key does not respond:
If the telephone is locked repdial keys cannot be used. This also applies
when an emergency number is saved on it.
Check whether your telephone is locked ("Phone locked. To unlock enter
the PIN" appears on the screen). If the phone is locked, unlock it.
The phone does not ring on call:
Check whether the ringtone is deactivated (see icon in the status bar on
the display !page 26). If it is deactivated, activate the ringtone
The displayed time is incorrect:
The time is corrected automatically over night after 24 hours at the latest.
You cannot dial a number:
Check whether your telephone is locked ("Phone locked. To unlock enter
the PIN" appears on the screen.). If the phone is locked, unlock it.
To correct any other problems:
First contact the relevant service personnel. If the service personnel are
unable to correct the problem, contact Customer Service.
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Fixing problems
205
Contact partner in the case of problems
Contact your service personnel if a fault persists for more than five min-
utes, for example.
Labeling keys
The following options are available for labeling keys of the
OpenStage Key Module 15 (!page 18) with the functions or numbers as-
signed to them:
Labeling
• By hand:
Labeling strips are supplied with your OpenStage Key Module 15.
Note the function or name in the white field on the strip and insert the
strip on your OpenStage Key Module 15.
• With a computer via the Internet:
You can find the "online labeling tool" together with the user interface at
http://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool.
• Select the appropriate key labeling tool in your language. You can use
the tool online via the browser or you can download it for local use.
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Local user menu
206
Local user menu
Opening the user menu on the phone
Press the N key to open the telephone menu.
On the Settings menu, open the User menu. You are prompted to enter
the User password !page 139. Confirm this with OK. The options of the
user menu are available.
User menu display
The majority of settings that can be made via the user menu on the phone,
can also be made via the web interface !page 198.
Changes are usually confirmed using the Save & Exit option or discarded
using the Exit (Discard Changes) option. You can exit the current menu
level using the left key of the navigator (!page 20).
! User
Date and time?
– Option: Save & Exit
– Exit (Discard Changes)
– Time: hh:mm !page 167
– Date: DD.MM.YYYY !page 167
– Daylight saving: Yes !page 168
–Yes
–No
– Difference (mins): mm !page 168
– Auto DST: Yes/No !page 169
! Audio?
– Volumes?
– Option: Save & Exit
– Exit (Discard Changes)
– Loudspeaker: !page 171
– Ringer: !page 171
– Handset: !page 171
– Headset: !page 171
– Handsfree: !page 171
– Rollover: !page 171
– Settings?
– Option: Save & Exit
– Exit (Discard Changes)
– Ringtone: Ring file !page 172
– Pattern
– Ringer1.wav
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Local user menu
207
– Ringer2.wav
– Ringer3.wav
– Ringer4.wav
– Ringer5.wav
– Ringer6.wav
– Ringer melody: 2 !page 173
–1
–2
–3
–4
–5
–6
–7
–8
– Ringer tone sequence: 1 !page 174
–1
–2
–3
– Room character: Normal !page 172
–Normal
– Echoing
– Muffled
– Open listening: Standard mode !page 175
– Standard mode
–US mode
– Headset socket: Cordless headset !page 176
– Wired headset
– Cordless headset
– Conference unit
! User Configuration?
– Outgoing calls?
– Option: Save & Exit
– Exit (Discard Changes)
– Autodial delay: 6 !page 102
–1
–2
–3
–4
–5
–6
–7
–8
–9
– Callback: Yes !page 72
–Yes
–No
– Busy when dialling: Yes !page 103
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Local user menu
208
–Yes
–No
– Transfer on ring: Yes !page 96
–Yes
–No
– Immediate dialling: Yes !page 55
–Yes
–No
– Incoming calls?
– Deflecting?
– Option: Save & Exit
– Exit (Discard Changes)
– Allow deflection: Yes !page 83
–Yes
–No
– Default destination: !page 83
– Deflect to DSS: Yes/No[1] !page 83
– Forwarding?
– Settings?
–" All calls: 12345 !page 67
– Enter destination (context menu) !page 65
– List of saved numbers (context menu), if applicable
– Edit favourites (Context menu) !page 65
– Option: Save & Exit
– Exit (Discard Changes)
– Destination 1
– Destination 2
– Destination 3
– Destination 4
– Destination 5
–Copy !page 66
– Paste (if copying is active) !page 66
–" Busy !page 67
– Enter destination (context menu) !page 65
– List of saved numbers (context menu), if applicable
– Edit favourites (Context menu) !page 65
– Option: Save & Exit
– Exit (Discard Changes)
– Destination 1
– Destination 2
– Destination 3
– Destination 4
– Destination 5
–Copy !page 66
– Paste (if copying is active) !page 66
–" No reply: !page 67
[1]. Information - read only
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Local user menu
209
– Enter destination (context menu) !page 65
– List of saved numbers (context menu), if applicable
– Edit favourites (Context menu) !page 65
– Option: Save & Exit
– Exit (Discard Changes)
– Destination 1
– Destination 2
– Destination 3
– Destination 4
– Destination 5
–Copy !page 66
– Paste (if copying is active) !page 66
– Set delay[1] !page 68
– Alerts
– Option: Save & Exit
– Exit (Discard Changes)
– Visual alerts: No !page 85
–Yes
–No
– Audible alerts: No !page 85
–Yes
–No
– Forwarding party: Display last !page 85
– Display first
– Display last
– Handling
– Option: Save & Exit
– Exit (Discard Changes)
– Allow call waiting: Yes !page 92
–Yes
–No
– Allow DND: Yes !page 138
–Yes
–No
– Busy when dialling: Yes !page 103
–Yes
–No
– CTI calls?
– Option: Save & Exit
– Exit (Discard Changes)
– Auto-answer: Yes !page 97
–Yes
–No
– Beep on auto-answer: Yes !page 97
–Yes
–No
– Beep on auto-unhold: Yes !page 98
[1]. Only if "Server features" was deactivated by your service personnel
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Local user menu
210
–Yes
–No
– Connected calls?
– Option: Save & Exit
– Exit (Discard Changes)
– Allow call transfer: Yes !page 95
–No?
– Return?
– Allow call joining: Yes !page 62
–Yes
–No
– Join in conferences: Ye s !page 106
–Yes
–No
– Allow hold rem.: Ye s !page 87
–Yes
–No
– Hold rem. delay: 8 !page 88
–3?
–4?
–5?
–6?
–7?
–8?
–9?
–10?
–11?
–12?
–13?
–14?
–15?
– Music on hold: Yes !page 89
–Yes
–No
– Allow conferences: Yes !page 105
–Yes
–No
– Secure call alert: Yes !page 177
–Yes
–No
– Toggle associate: Yes !page 93
–Yes
–No
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Local user menu
211
– Context menu
– Automatic display menu Yes !page 182
–Yes
–No
– Display time 20 !page 182
–5
–10
–20
–30
–60
–120
– Unlimited no.
–! Keyset?
– Lines?
– Line (one of eight possible)
– Option: Save & Exit
– Exit (Discard Changes)
– Ring delay: 0 !page 132
– Allow in overview: Yes !page 131
–Yes
–No
– Hot warm action[1]: No action
– Hot warm dest: nnnn !page 121
–Address
[1]: nnnn
– Ring on/off[1]: On
– Selection order[1]: 1
– Overview? !page 133
– Line (up to eight lines)
–Move down
– Move to bottom
– Use FPK order
– Add all lines
–Save
– Do not save
– BLF?
– Busy Lamp Field: not forOpenScape Voice
– Return?
! Phone?
– Display?
– Option: Save & Exit
– Exit (Discard Changes)
– Brightness !page 165
– Contrast: !page 165
– Key mod. contrast: !page 166
– Program keys
Press the key to be programmed
[1]. Information - read only
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Local user menu
212
– Option: Save & Exit
– Exit (Discard Changes)
– Normal: Unallocated !page 75
– Unallocated
–Further functions, see !page 214
– Label: predefined or customized
– Settings: function-dependent
– Shifted: Unallocated !page 75
– Unallocated
–Further functions, see !page 215
– Label: predefined or customized
– Settings: function-dependent
– Key Module (if available such as Program keys)
– Key click
– Option Save & Exit
– Exit (Discard Changes)
– Volume !page 178
–Off
–Low
– Medium
– High
–Keys !page 178
– Keypad only
– All keys
– Energy saving mode !page 165
– Time for background lighting
– Background lighting: 1 minute
– Background lighting: 5 minutes
– Background lighting: 30 minutes
– Background lighting: 60 minutes
– Background lighting: 2 hours
– Background lighting: 4 hours
– Background lighting: 8 hours
– Return?
Locality?
– Option: Save & Exit
– Exit (Discard Changes)
– Country: DE !page 181
–DE?
–Further countries, see !page 181
– Language: Deutsch !page 179
– Deutsch
–Further languages, see !page 180
– Date format: dd/mm/yyy !page 170
– dd/mm/yyy
– yyyy/mm/dd
– mm/dd/yyyy
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Local user menu
213
– Time format: 24 hour !page 170
– 24 hour
– 12 Hour (AM/PM)
Security?
– Change user password !page 139
– Option: Save & Exit
– Exit (Discard Changes)
– Current password:
– New user password:
– Confirm New user password:
– Phone lock !page 142
– Option: Save & Exit
– Exit (Discard Changes)
– Phone lock: No
–Yes
Network information?
– Option: Exit
– Phone address: !page 183
– Web address:
– IP address:
– LAN RX:
– LAN TX:
– PC RX:
–PC TX:
– LAN autonegotiated: Yes
– LAN information: 10 Mbps full duplex
– PC autonegotiated: Yes
– PC information: Link down
Diagnostic information !page 196
Reset?
– Option: Cancel
–Cancel
– Reset all user data !page 184
– Reset selected user data !page 81
– Function key data: No? !page 81
–Yes
–No
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Local user menu
214
Key functions
Normal
You can program the following functions on the Normal of the function
keys:
• Selected dialling
• Repeat dialling
• Forward all calls
• Forward no reply
•Forward busy
•Mute
• Ringer off
•Hold
• Alternate
• Blind transfer call
•Transfer call
• Deflecting
•Shift
• Conference
• Headset
• Do not disturb
• Group pickup
• Repertory dial
• Feature toggle
• Mobility
• Directed pickup
• Callback
• Cancel callbacks
• Consultation
• Call Waiting toggle
• Immediate ring
•PreView
• Start application
• Built in fwd
• Opening the phonebook
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Local user menu
215
Shifted
You can program the following functions on the Shifted of the function
keys:
• Selected dialling
• Repeat dialling
• Alternate
• Blind transfer call
• Transfer call
• Deflecting
• Conference
• Repertory dial
• Release
• Callback
• Cancel callbacks
• Consultation
• Start application
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216
Index
Index
Numerics
2nd alert ....................................................... 51
A
Accepting calls
multi-line ................................................ 116
Administration ............................................ 38
AICS Zip tone .............................................. 59
Alternate ...................................................... 60
Audio
room character ..................................... 172
volume ................................................... 171
Audio controls ............................................ 19
Audio keys ................................................... 19
Autodial delay ........................................... 101
Auto-Headset .............................................. 59
Auto-headset .............................................. 42
B
Background lighting ................................. 165
Busy override ............................................ 122
Busy tone while dialling ............................ 51
C
Call
accepting ................................................. 41
deflect ...................................................... 82
ending ...................................................... 47
forwarding ............................................... 63
hold ........................................................... 86
incoming .................................................. 40
rejecting ................................................... 84
transfer ..................................................... 94
Call control .................................................. 51
Call forwarding
Activate/deactivate ................................ 67
Copy and insert destination phone num-
bers ........................................................... 66
Destination phone number ................... 64
Favourites ................................................ 65
last destination ....................................... 64
Save destination phone number ......... 65
Variable .................................................... 64
Call forwarding chain ................................. 69
Call forwarding favourites ......................... 65
Call forwarding information .................... 118
Call lists ................................................ 35, 112
Call log ......................................................... 35
Call recording
alternating .............................................. 192
automatic ............................................... 188
AutoStart ................................................ 189
call types ................................................ 186
conference ............................................ 193
consultation ........................................... 191
controlling .............................................. 190
line key ................................................... 194
manual .................................................... 189
modes .................................................... 185
Multiline ................................................. 187
second call ............................................. 191
symbols .................................................. 187
tips .......................................................... 187
using ....................................................... 188
Call settings
CTI calls .................................................. 172
MultiLine ................................................ 131
Call waiting ............................................ 51, 90
Callback ........................................................ 70
CE marking .................................................... 2
Conference ................................................ 104
conference
starting conference ................................ 58
Connection options .................................... 15
Consultation .......................................... 51, 58
Consultation call from second call .......... 90
Context ........................................................ 55
Context menus ........................................... 27
Copy and insert destination phone num-
bers ............................................................... 66
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217
Index
D
Date ............................................................ 167
Destination phone number ....................... 64
Dial plan ..................................... 101, 142, 143
Display icons ............................................... 26
Display settings
contrast .................................................. 165
Do not disturb ........................................... 137
DSS call
call deflection ........................................ 125
DSS key
consultation ........................................... 123
indirect pickup ...................................... 124
reject call ................................................ 124
During calls
multi-line ................................................ 119
E
Emergency call ................................. 142, 143
Emergency number ......................... 142, 143
Executive/secretary ................................. 126
F
Forced logoff ............................................ 148
Forwarding primary line .......................... 118
Function keys ............................................. 19
G
General information ................................... 11
Graphic display ........................................... 26
call lists .................................................... 36
icon indicating call status ...................... 29
Voicemail ................................................. 34
Graphic display settings
contrast .................................................. 165
Group call .................................................... 48
H
Headset ....................................................... 82
answering call automatically ................ 42
Automatically accept call ...................... 59
Hot line ........................................................ 56
for lines .................................................. 121
I
Icons ............................................................. 26
Immediate dialing ............................... 55, 101
Important information .................................. 3
Incoming calls
multi-line ................................................ 116
K
Key click ..................................................... 178
Key module contrast ............................... 166
Key modules ............................................... 17
Keypad ......................................................... 24
L
Language setting ...................................... 179
country setting ...................................... 181
language for user prompts ................. 179
LDAP .......................................................... 112
LED display
direct station selection keys ................. 21
function keys ........................................... 21
Line preview ............................................. 134
Line utilization ............................................. 22
Lines
hot/warm line ........................................ 121
Lists (for phone numbers
and contacts) ............................................ 115
Location of the telephone ........................... 3
Logging on and off
as a mobility user ......................... 145, 147
M
Making calls
multi-line ................................................ 117
Microphone ................................................. 47
Mobility ...................................................... 144
forced logoff .......................................... 148
logon, logoff .................................. 145, 147
Multi-line
accepting calls ...................................... 116
LED display ..................................... 23, 125
Multiline
busy override ........................................ 122
Multi-line telephone ................................... 13
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218
Index
N
Navigator ..................................................... 20
Normal dialing ............................................. 55
O
Open listening ............................................ 46
OpenScape Voice .................................... 149
abbreviated dialing
two-key abbreviated dialing ............ 155
accepting anonymous calls ................ 154
call tracing ............................................. 155
creating a list for selective calls ......... 152
feature toggle key ................................ 149
functions ................................................ 149
hunt group ............................................. 156
making anonymous calls ..................... 150
parallel call ............................................. 159
parking ................................................... 161
reachability ............................................ 158
rejecting anonymous calls .................. 154
serial call ................................................ 158
silent monitoring .................................. 162
OpenStage Key Module 40 ...................... 17
Operating instructions ................................. 2
Overview tab .................................... 127, 130
P
Padlock icon ................................................ 40
Parallel call ................................................. 159
Parking ....................................................... 161
Pattern melody ......................................... 173
Pattern sequence ..................................... 174
Phantom line ............................................... 22
Phone number directories ...................... 115
Phone settings ......................................... 165
Phonebook .................................................. 32
LDAP ................................................ 33, 112
local phonebook ..................................... 32
new contact ...................................... 109
Picking up the held call ............................. 44
Pop-up menu .............................................. 29
Primary line ................................................. 22
Privacy ........................................................ 136
Private line ................................................... 22
Program/Service menu ............................. 37
Programmable sensor keys ............... 21, 74
R
Reachability ............................................... 158
Redial ........................................................... 57
Redialing
multi-line ................................................ 118
Repdial keys ................................................ 99
Resetting sensor keys .............................. 81
Ringer off ................................................... 136
S
Save destination phone number ............. 65
Search contacts, ......................................... 32
Second call .................................................. 90
deflecting ................................................. 91
ignoring .................................................... 91
rejecting ................................................... 91
Second call with consultation call ........... 90
Secondary line ............................................ 22
Security ...................................................... 136
Sensor keys
immediate ring ........................................ 80
Serial call .................................................... 158
Set headset port ....................................... 176
Settings ...................................................... 165
Shared line .................................................. 22
Silent monitoring ...................................... 162
Single-line telephone ................................. 13
Speakerphone distance .............................. 3
Speakerphone mode ........................... 41, 45
Status icons ................................................ 26
T
Telephone maintenance ......................... 204
Telephony interface
single line ................................................. 29
Time ........................................................... 167
Time display format ................................. 170
Troubleshooting ....................................... 204
Trunk keys ................................................... 22
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219
Index
U
Unlocking the phone ............................... 143
User interface ............................................. 14
User support ............................................... 12
Using Ethernet switches .......................... 16
Using network ports more efficiently ..... 16
V
Variable call forwarding ............................. 64
W
Warm line .................................................... 56
for lines .................................................. 121
Web interface ................................... 198, 206
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Copyright © Siemens Enterprise
Communications GmbH & Co. KG
Hofmannstr. 51
80200 München
Deutschland
Siemens Enterprise
Communications GmbH & Co. KG
is a Trademark Licensee of Siemens AG
Reference No:
A31003-S2030-U101-1-7619
The information provided in this document
contains merely general descriptions or char-
acteristics of performance which in case of
actual use do not always apply as described
or which may change as a result of further
development of the products.
An obligation to provide the respective char-
acteristics shall only exist if expressly agreed
in the terms of contract. Availability and
technical specifications are subject to
change without notice. OpenScape,
OpenStage and HiPath are registered trade-
marks of Siemens Enterprise
Communications GmbH & Co. KG.
All other company, brand, product and ser-
vice names are trademarks or registered
trademarks of their respective holders.
Siemens Enterprise Communications
www.siemens-enterprise.com
Communication for the open minded
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