680380

Siemens OpenScape Key Module 55 Handleiding

265
Verklein
Vergroot
Pagina terug
1/267
Pagina verder
OpenScape Desk Phone IP 55G
OpenScape Key Module 55
OpenScape Voice
User Guide
A31003-S2030-U107-5-7619
Our Quality and Environmental Management Systems are
implemented according to the requirements of the ISO9001 and
ISO14001 standards and are certified by an external certification
company.
© Unify Software and Solutions GmbH & Co. KG 12/2015
Mies-van-der-Rohe-Str. 6, 80807 Munich/Germany
All rights reserved.
Reference No.: A31003-S2030-U107-5-7619
The information provided in this document contains merely general descriptions or
characteristics of performance which in case of actual use do not always apply as
described or which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed in
the terms of contract.
Availability and technical specifications are subject to change without notice.
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software
and Solutions GmbH & Co. KG. All other company, brand, product and service names are
trademarks or registered trademarks of their respective holders.
unify.com
3 Important information
Important information
Trademarks
For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US) or
• in a LAN with PoE (Power over Ethernet) which complies with the IEEE 802.3af
standard.
Never open the telephone or a key module. Should you encounter any problems, con-
tact the administrator.
Use only original accessories. The use of other accessories may be hazardous and
will render the warranty, extended manufacturer’s liability and the CE marking invalid.
The device conforms to the EU directive 1999/5/EC as attested by the CE marking.
All electrical and electronic products should be disposed of separately from the mu-
nicipal waste stream via designated collection facilities appointed by the government
or the local authorities.
Proper disposal and separate collection of your old appliance will help prevent poten-
tial damage to the environment and human health. It is a prerequisite for reuse and
recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact
your city office, waste disposal service, the shop where you purchased the product or
your sales representative.
The statements quoted above are only fully valid for equipment which is installed and
sold in the countries of the European Union and is covered by the directive 2002/96/
EC. Countries outside the European Union may impose other regulations regarding
the disposal of electrical and electronic equipment.
7
7
7
4 Important information
Location of the telephone
• The telephone should be operated in a controlled environment with an ambient temperature be-
tween 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be
kept clear. The optimum speakerphone distance is 50 cm
• Do not install the telephone in a room where large quantities of dust accumulate; this can con-
siderably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to
damage the electronic components and the plastic casing.
• Do not operate the telephone in damp environments, such as bathrooms.
Software update
Product support on the Internet
Information and support for our products can be found on the Internet at:
http://www.unify.com/.
Technical notes, current information about firmware updates, frequently asked questions and lots
more can be found on the Internet at:
http://wiki.unify.com/.
During a software update, the phone must not be disconnected from the power supply unit,
the LAN line or the phone line.
An update action is indicated by messages on the display and/or by flashing LEDs.
Contents 5
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product support on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Single-line telephone/multi-line telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Getting to know the OpenScape Desk Phone IP 55G . . . . . . . 15
The user interface of your OpenScape Desk Phone IP 55G . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
OpenScape Key Module 55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
OpenStage Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Audio controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Mode keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Navigation block. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Line keys (on multi-line phones only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Graphic display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Display editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Telephony dialogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Softkey list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Application tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Video link display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Camera test with "Self view" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Disabled video function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
6 Contents
Applications available on your OpenScape Desk Phone IP 55G.
33
Application navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Telephony interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Single-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Multi-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Phonebooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Additional notes on call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Managing call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Entry details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Program/Service menu/Applications menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Secure voice communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Emergency mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . 49
Accepting a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Picking up a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Picking up a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Switching from speakerphone mode to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
In standard mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
In US mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Call control (2nd alert). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Two calls simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
During dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Off-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
On-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Immediate dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Dialling using the hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Activating/deactivating the microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Contents 7
Consulting a second party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Ending a consultation call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Cancelling a consultation call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Putting on hold and retrieving alternately or simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . 71
Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Requesting callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Responding to a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Standard call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Activating or deactivating immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Assigning a destination phone number for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Defining the ring duration before call forwarding on no reply. . . . . . . . . . . . . . . . . . . . . . . . . 83
Call forwarding by call type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Forwarding menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Activating or deactivating immediate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Saving destination phone numbers for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Preconfiguring or changing destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Copying and pasting destination phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Assigning a destination phone number to a call type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Activating/deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Call forwarding chain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . 92
List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Programming function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Initiating programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Programming enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Repertory dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Configuring a fixed forwarding key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Using function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Example 1: Calling a saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Example 2: Activating/deactivating Call Waiting toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Resetting function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
8 Contents
Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Dialling with the DDS key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Dialling from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Dialling from the corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Dialling a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Calling a contact from a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
System conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Making calls with multiple lines . . . . . . . . . . . . . . . . . . . . . . . 124
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Manual line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Automatic line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Dialling the last dialled number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Forwarding calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Making and receiving calls with multiple lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Connecting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Deflecting a call to a DSS station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
LED display on DSS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Making calls in an executive-secretary team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Sample scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
DSS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Using line overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
"Executive-secretary" with Executive/Assistant Cockpit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Sample scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Function overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Launching E/A Cockpit from the secretary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Managing call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Managing secretary statuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Making calls in the E/A Cockpit team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Contents 9
Settings for MultiLine (keyset). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Displaying the line on the "Overview" tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Setting the time for a delayed ringtone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Setting the ringtone for lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Configuring the "Overview" tab display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Line preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Phonebooks and call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Selecting a preferred phone number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Deleting all phonebook entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Managing contact groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Deleting a group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Saving a picture for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Quick search in the phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Changing the display format for contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Corporate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Copying entries to the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Viewing details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Deleting entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Copying entries from the call lists into the
personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Deactivating the ringtone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Deactivating the ringer temporarily for incoming calls and reactivating it . . . . . . . . . . . . . . 168
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Enabling "Do not disturb" via key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Enabling "Do not disturb" via softkey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Locking the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Mobility function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Logging off from the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Logging on with forced logoff at a remote phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Logging on with forced, delayed logoff at a remote phone . . . . . . . . . . . . . . . . . . . . . . . . . 178
10 Contents
Video function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Activating and deactivating the function temporarily . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Self view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Activating and deactivating a function with a key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Self view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Video link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Installing a USB camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Connecting a USB camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Activating and deactivating the video function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . . . . . . 184
Feature toggle key for hunt group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Making anonymous calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Deactivating anonymous calling
temporarily for the next call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Deactivating anonymous calling
temporarily for the next call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Accepting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Using abbreviated dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Call tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Hunt group functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Marking the last line in the hunt group chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Reachability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Parallel call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Parking a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Park a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Muted silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Voice calling and two-way voice calling function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Voice calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Two-way voice calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Announcing the local phone number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Dialling the last caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Retrieving and dialling the last answered caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Retrieving and dialling the phone number of the last caller dialled . . . . . . . . . . . . . . . . . . . 200
Picking up out-of-hours calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Code table for OpenScape Voice functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Contents 11
Impact Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Answering a call with a lower Impact Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Answering forwarded calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Answering a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Calls to a lower Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Off-hook dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Forwarding a call with a lower Impact Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Conducting a call with a lower IL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Conducting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Reconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
IL alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Individual phone configuration . . . . . . . . . . . . . . . . . . . . . . . 206
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Display brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Contrast for the OpenStage Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Activating the screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Automatic screensaver activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Setting the fade time for the screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Background lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Setting daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Special ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Activating/deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Adjusting the volume during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Tone and indication with an unsecured voice connection . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Key click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Country-specific setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Alarm on changing the Impact Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Initiating the reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Backup/restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Saving user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Restoring user data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Deleting a user backup on a storage medium. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Displaying backups on USB media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
12 Contents
Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
The following features are not supported: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
MultiLine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Using the call recording feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Automatic call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Call recording with AutoStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Your call is paused and reconnected during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . 242
Setting up a conference during recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Adding conference participants during the recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Your call is included in a conference during the recording . . . . . . . . . . . . . . . . . . . . . . . . . 243
Putting a line on hold manually during the recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Diagnostic data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Calling up the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Administrator Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Opening the user menu on the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
User menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Display icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
General information 13
General information
About this manual
This document contains general descriptions of the technical options, which may not always be
available in individual cases. The respective features must therefore be individually defined in the
terms of the contract.
If a particular function on your phone is not available to you, this may be due to one of the following
reasons:
• The function is not configured for you or your telephone. Please contact your system support
representative.
• Your communications platform does not feature this function. Please contact your Unify sales
partner for information on how to upgrade.
These operating instructions are intended to help you familiarise yourself with the
OpenScape
Desk Phone IP 55G and all of its functions. It contains important information on the
safe and proper operation of the OpenScape
Desk Phone IP 55G. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of your multifunctional
telephone in the network.
These instructions should be read and followed by every person installing, operating or program-
ming the OpenScape Desk Phone IP 55G.
These operating instructions are designed to be simple and easy to understand, providing clear
step-by-step instructions for operating the OpenScape
Desk Phone IP 55G.
Symbols used in the manual
Settings
Operations and settings that can be made both at the phone and over the web interface are indi-
cated by an icon and page reference.
V refers to an operation or setting performed directly on the phone
z refers to an operation or setting performed via the web interface
Service
The Unify Software and Solutions GmbH & Co. KG service department can only help you if you experience problems or
defects with the phone.
Should you have any questions regarding operation, your specialist retailer or network administra-
tor will gladly help you.
For queries regarding connection of the telephone, please contact your network provider.
If you experience problems or defects with the phone, please dial the service number for your
country.
For your own protection, please read the section dealing with safety in detail. Follow the safe-
ty instructions carefully in order to avoid endangering yourself or other persons and to pre-
vent damage to the unit.
14 General information
Intended use
The OpenScape Desk Phone IP 55G phone is a desktop unit designed for voice transmission and
for connection to the LAN. It can also be used as a workstation device. Any other use is regarded
as unauthorised.
Telephone type
The identification details (exact product designation and serial number) of your telephone can be
found on the nameplate on the underside of the base unit. Specific details concerning your com
-
munications platform can be obtained from your service technician.
Please have this information ready when you contact our service department regarding faults or
problems with the product.
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the telephone (front right) should be
kept clear.
The optimum distance is approx. 50 cm.
• Proceed as follows to optimise display legibility:
– Turn the phone to tilt the display to ensure you have a frontal view of the display while elim-
inating light reflexes.
– Select your preferred appearance for the menu display
Page 206.
Single-line telephone/multi-line telephone
Your OpenScape Desk Phone IP is a "multi-line telephone" . This means that multiple lines can be
configured, which is not the case with single-line phones. Each line is assigned an individual
phone number which you can use to make and receive calls.
The programmable sensor keys are configured as line keys on multi-line phones Page 25.
The "Overview" tab on the telephony interface provides information about the lines configured on
your phone and the current status of each line
Page 35.
When using a multi-line phone to make and receive calls, certain particularities must be taken into
account
Page 124.
Getting to know the OpenScape Desk Phone IP 55G 15
Getting to know the
OpenScape Desk Phone IP 55G
The following sections describe the most frequently used operating elements and displays.
The user interface of your
OpenScape Desk Phone IP 55G
1 You can make and receive calls as normal using the handset.
2 The large graphic display permits intuitive operation of the phone Page 27.
3
The mode keys allow easy operation of the applications featured on your telephone. To
select a tab within a function press the relevant key repeatedly until the required tab is dis
-
played Page 21.
4
Use the navigation block to conveniently navigate through the applications on your tele-
phone Page 22.
5
You can customise your telephone by assigning phone numbers and functions to the pro-
grammable keys Page 24.
6
The function keys allow you to call up frequently used functions during a call (e.g. call for-
warding, call transfer) Page 21.
7
Audio keys are also available, allowing you to optimally configure the audio features on
your telephone
Page 21.
1
3
7
10
6
34
8
5
2
9
16 Getting to know the OpenScape Desk Phone IP 55G
8 The softkeys allow you to call up other functions (e.g. Disconnect) Page 29.
9 Incoming calls and new voicemails are visually signalled via the call display.
10 The dialpad can be used to enter phone numbers and write text Page 26.
Getting to know the OpenScape Desk Phone IP 55G 17
Ports on the underside of the phone
Properties of your OpenScape Desk Phone IP 55G
OpenScape Desk Phone IP 55G
Display type
Colour TFT
320x240 pixels
Illuminated display ;
Programmable keys 8
Full-duplex speakerphone func-
tion
;
Headset ;
USB master ;
Interface for key modules ;
10/100/1000 Mbps switch
Page 18
;
We recommend you use the C39195-Z7704-A5 adapter cable for larger style USB sticks.
Use of USB hubs is not supported.
Handset
Key module
Network switch
Headset
Power supply unit
(if necessary)
Country-specific cable
PC (saves use of a LAN port)
USB memory stick
or USB camera
18 Getting to know the OpenScape Desk Phone IP 55G
Using network ports more efficiently
The OpenScape Desk Phone IP 55G has a 1000 Mbps Ethernet switch. This means that you can
directly connect one additional network device in each case (e.g. PC) via the telephone with the
LAN. The option for connecting the telephone and PC must first be activated on the telephone by
administrator.
Using this connection option saves one network port for each switch used and requires fewer or
shorter network cables when arranged correctly.
OpenScape Desk Phone IP 55G
Network switch
PC
Getting to know the OpenScape Desk Phone IP 55G 19
OpenScape Key Module 55
The OpenScape Key Module 55 is a key module attached to the side of the phone that provides
an additional 12
illuminated, programmable keys.
Like keys on the phone, these keys can be programmed and used according to your needs
Page 24.
You can attach up to two OpenScape Key Module 55s to your OpenScape Desk Phone IP 55G.
The diagram shows an OpenScape Key Module 55 for OpenScape Desk Phone IP 55G.
20 Getting to know the OpenScape Desk Phone IP 55G
OpenStage Manager
This programme offers you an additional option for tailoring your OpenScape Desk Phone IP 55G
to your personal needs.
Features
• Phonebook management
• Assignment of images to contacts
• Synchronisation of contacts
• Save and restore
• Key programming
• Screensaver
• Ringtones
Contact your administrator for the latest version of OpenStage Manager.
Getting to know the OpenScape Desk Phone IP 55G 21
Keys
Function keys
Audio controls
Audio keys
Mode keys
Press these keys to switch to the required application. To select a tab within an application press
the relevant key repeatedly until the required tab is displayed.
The selected function is indicated by the icon on the display Page 31.
Key Function when key is pressed (6)
Activate/deactivate call forwarding Page 77
Start conference Page 120
Transfer a call Page 111
Hold active call Page 101
Key Function when key is pressed (7)
Activate/deactivate the loudspeaker Page 49
Activate/deactivate the headset Page 50
Adjust the speaker volume
Adjust the speaker volume
Activate/deactivate microphone (also for speakerphone mode) Page 66
Key Function when key is pressed (3)
Display telephony interface Page 34. The LED lights red.
Display phonebooks Page 37. The LED lights red.
Display call lists Page 40. The LED lights red.
Display voicemails Page 43. The LED lights red.
Display Program/Service menu/Applications menu Page 44. The LED lights red.
Forward
Conference
Transfer
Hold
Speaker
Headset
Vol.+
Vol.-
Mute
Phone
Directory
Call Log
Messages
Services
22 Getting to know the OpenScape Desk Phone IP 55G
Navigation block
This control allows you to move between input fields and navigate in lists and menus. You use the
central OK button to confirm options and launch functions:
Browsing in the call list and phonebook tabs
If you are in the phonebook, you normally use the key to navigate between the "Personal"
and "Corporate" tabs or if you are in the call lists, you navigate between the "Missed", "Received",
"Dialled" and "Forwarded" tabs using
.
Alternatively you can use the navigation block to navigate between the tabs.
First use the key to enter the tab row and use the and keys to move left or right. Once
you have reached the required tab, press the or key to change to the associated selection
list.
Once you have reached the required tab, press the or key to change to the associated se-
lection list.
If you are in one of the phonebook or caller lists or in one of the settings menu, repeatedly press
the
key to go back to the telephony interface.
Operation Functions when key is pressed
Press key.
Move to the right on the tab line.
Press key.
In lists and menus:
• One level back
Entry selected:
• Cancel action
In input fields:
• Delete character to the left of the cursor
Press key.
In lists and menus:
• Scroll down
• Hold down: Jump to the end of the list/menu
Press key.
In lists and menus:
• Scroll up
• Hold down: Jump to the start of the list/menu
Press key.
Entry selected:
• Perform action
• Confirm your selection
h
OK
Directory
Call Log
>
h
>
>
OK
>
OK
h
Getting to know the OpenScape Desk Phone IP 55G 23
Softkeys
The softkey list at the lower margin of the display is operated using the four corresponding keys
(see also
Page 30). The softkey list may have different options or functions depending on the
situation (e.g. in idle or talk mode or in the service menu).
If the situation requires more than four options, you can use the fourth softkey "More..." to display
additional options.
If you do not select any option or press the "More..." softkey again or choose a setting function,
the first options will be displayed again.
Redial DND on
Ringer off
More...
Second call
Hold
Ringer off
Toggle/Connect
Deflect
Shift key
Autoheadset
Conference
11:53 Fr 12.04.13 3339
Directed pickup
Video off
More...
Shift key
Call back
24 Getting to know the OpenScape Desk Phone IP 55G
Programmable keys
Your OpenScape Desk Phone IP 55G has eight keys to which you can assign functions or num-
bers.
To open a menu, press and hold down the relevant key Page 93.
To activate the programmed function, briefly press the relevant key Page 97.
Depending on how they are programmed, you can use the keys as:
• Function keys Page 92
• Repdial keys
Page 92
• Direct station selection keys
Page 131
Press the key briefly to activate the programmed function or dial the stored number Page 97.
If you hold the key down, you will be prompted to start programming this function key.
A label indicating the key's function is displayed to the left of the key; it cannot be changed. You
can change the labels for repdial keys according to your requirements.
The status of a function is shown by the LED on the corresponding key.
Meaning of LED displays on function keys
Increase the number of programmable keys by connecting a key module Page 19.
If the prompt is not displayed or a programmed function is not executed, you can only launch
key programming via the user menu (ask your administrator about the current setting).
Line and DDS keys can only be programmed by administrator via the service menu.
LED Meaning of function key
Grey The function is deactivated.
Flashing
1
1 In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The flashing interval repre-
sents different statuses, which are described in detail in the corresponding sections of the manual.
Indicates the function status.
On The function is activated.
Getting to know the OpenScape Desk Phone IP 55G 25
Line keys (on multi-line phones only)
The programmable keys on multi-line phones function as line or trunk keys. Each key that is as-
signed the "trunk" function corresponds to a line. This means up to eight lines can be configured
on the OpenScape Desk Phone IP 55G.
A distinction is made here between primary, secondary and phantom lines. Each of these line
types can be used on a private or shared basis
Page 25.
Primary line
All multi-line telephones have a primary line. This line can be reached in the usual manner via your
public phone number. Incoming calls are signalled on this line.
Secondary line
A secondary line on your phone is used as a primary line by another subscriber of the line trunk
group. Your primary line, which is configured on another telephone of a line trunk group, simulta
-
neously functions as the secondary line on that telephone.
Phantom line
Phantom lines are not used as primary lines by any telephones in a line trunk group. Phantom lines
are established, for
example, when the number of lines provided by a communications system ex-
ceeds the number of available telephones.
Line utilisation
• Private line: A line that is used by a single telephone. This line cannot be used as a secondary
line by another telephone.
• Shared line: A line that is configured on multiple telephones. The line status (if configured) is
displayed on the "Overview" tab for all telephones that share this line. If, for example, a shared
line is being used by a telephone, a status message indicating that this line is busy is displayed
on all other telephones that share this line.
• Direct call line: A line with a direct connection to another telephone.
The line status is indicated by the LED in addition to the display on the "Overview" tab Page 35.
LED displays
To avoid conflict between individual multi-line phones, the functions "Do not disturb" and
"Call forwarding" can only be used for the primary line.
LED Meaning
Off: The phone is in idle mode.
Flashing:
• Incoming call on the line Page 124
• Hold reminder is activated
Page 104
Flickering:
• Outgoing call on the line
• The incoming call was prioritised and selected in accordance with the "Auto-
matic line selection for incoming calls" option
Fast blinking: The line is on "Hold".
Blinking: Call forwarding is activated
Illuminated: The line is busy
26 Getting to know the OpenScape Desk Phone IP 55G
Dialpad
Text input
In cases where text input is possible, you can use the dialpad to input text, punctuation and special
characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the
numerical keys repeatedly.
Example: To enter the letter "h", press the number key on the keypad twice. When entering
the text, all available characters for this key are displayed. After a short while, the character in fo-
cus is displayed in the input field.
Alphabetic labelling of dial keys is also useful when entering vanity numbers (letters associated
with the phone number's digits as indicated on the telephone spell a name, e.g.
0700 - PATTERN
= 0700 - 7288376).
Character overview (depends on the current language setting)
Multi-function keys:
To speed up the input, you can confirm your entry by pressing the key on the navigation
block after you have selected the required character.
To enter a digit in an alphanumerical input field, press the relevant key and hold it down. You
no longer need to scroll through the entire list of possible characters.
Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 16x
1
1
Additional special characters
(not in 123 mode)
1
2
2 Space
; = $ \ & [ ] { } %
a b c 2 ä
d e f 3
g h i 4
j k l 5
m n o 6 ö
p q r s 7 ß
t u v 8 ü
w x y z 9
0 +
3
3
Additional special characters are available on the
display keyboard
. * # , ? ! ’ " + - ( ) @ / : _
4
4 Toggle between uppercase and lowercase and number entry
Key Function during text input Function when held down
Type special characters. Deactivate the ringtone Page 167.
Toggle between uppercase
and lowercase.
Activate the telephone lock Page 173.
Write special characters (not in 123 mode)
You can also input text using the display keypad Page 28.
OK
Getting to know the OpenScape Desk Phone IP 55G 27
Graphic display
Your OpenScape Desk Phone IP 55G is equipped with a colour graphic display Page 17.
Appearance
You can customise your display to suit your personal requirements:
• Angle the display as required Page 14.
• Select your preferred display design
Page 206.
Status bar
The time, weekday, date and your phone number are displayed in the status bar.
In addition, different icons represent different situations and switches:
Icon Meaning
The ringtone is deactivated Page 167
The "Do not disturb" function is activated Page 168
The phone lock is activated Page 173
A mobile user is logged on to the telephone
14:27 SUN . . : 123456
Dialled
Received
Paul, Auster 10:24
Paul, R..
Peter, A..
Anna, S..
Crystal sea
21 04.13
+49 (89) 722 - 32128
14:27 SUN . . : 123456
Dialled
Received
Paul, Auster 10:24
Paul, R..
Peter, A..
Anna, S..
Warm grey
21 04.13
+49 (89) 722 - 32128
28 Getting to know the OpenScape Desk Phone IP 55G
Display editor
The softkeys in the display editor are assigned different options depending on the context. For ex-
ample, if you opened the name field in the phonebook with "Edit", the softkeys will be assigned as
follows:
Press "More" to see additional options:
You operate the display editor using the softkeys ( Page 23), the keypad ( Page 26) and the
navigation block ( Page 22):
Enter text using the dialpad, see Page 26.
Softkey Meaning
Upper/lowercase notation for first letter of words is activated (initial letter uppercase, all
subsequent letters lowercase)
Lowercase characters with numbers is activated.
Uppercase characters with numbers is activated.
Only numbers is activated.
Use this dialpad key to select special characters.
Use this navigation block key to delete characters from right to left.
Move cursor one character to the left.
Move cursor one character to the right.
Copy entire content of the active field to the clipboard
Insert clipboard content at cursor position. Existing content is not overwritten.
Cancel an action without saving.
Confirm changes.
Done
Abc -> abc
More...
Shift key
Cancel
<- Cursor
Cursor ->
More...
Shift key
Copy
Abc -> abc
abc -> ABC
ABC -> 123
123 -> Abc
h
<- Cursor
Cursor ->
Copy
Paste
Cancel
Done
Getting to know the OpenScape Desk Phone IP 55G 29
Context-dependent displays
Depending on the situation at hand, the graphic display on your OpenScape Desk Phone IP 55G
displays different content, to which you can respond intuitively.
Idle mode
In addition to the status bar and the programmable key list, the graphic display offers a wide range
of context-dependent displays.
Softkey list in idle mode
You can call up different functions in idle mode using the respective softkey. The list entries may
vary.
The softkey list can contain the following entries in idle mode
• Repeat dialling
• Ringer off
• Do not disturb on
• Directed pickup
Telephony dialogs
The dialogs in the lower area of the display prompt you to input data or provide you with informa-
tion about the call states.
Example: In idle state, enter a phone number using the dialpad.
Once you have entered the first digit, several options corresponding to the situation are offered in
the softkeys, which you can select.
Page 22.
Status bar Page 27
Programmable key list
Page 24
Context-dependent softkeys
Niels Bohr
James Chadwick
Marie Curie
Albert Einstein
Michael Faraday
Joseph von Fr..
Stephen Haw..
Redial Ringer off DND on More...
11:53 Fr 12.04.13 3339
Shift key
08912345
30 Getting to know the OpenScape Desk Phone IP 55G
Messages
The messages displayed in the upper left area of the display advise you of current settings or
events.
Example:
• Call forwarding is activated for all calls. All calls are forwarded to the number "220870".
• You received a callback request/voicemail in your absence.
• A call list contains a new entry
The calls were saved in the missed calls list. Press the key to view these calls. Missed calls
are not saved and displayed if the call journal is disabled Page 163.
Explanation of all message icons:
Softkey list
The label "More..." on the fourth softkeys means that additional levels or selection options are
available.
The following options are displayed, for example, when you select this softkey:
When a connection has been set up – you are called or you make a call – the softkey list is reas-
signed automatically.
Softkey list in idle mode
The following functions are displayed (if activated) when the telephone is in idle mode:
Repeat dialling is only offered if you have already dialled a phone number and the call journal is
activated
Page 163.
Icon Meaning
You have received one or more new messages.
One or more new entries for missed calls have been added to the call lists.
Call forwarding is activated for all calls.
Saved callback/voicemail
Activated call forward-
Call list entry
Call Log
Consult
Blind transfer
More...
Shift key
Video off
Disconnect
Directed pickup
More...
Shift key
Redial DND on
Ringer off
More...
Shift key
Getting to know the OpenScape Desk Phone IP 55G 31
Application tab
In many cases you can select further content within an application using tabs.
Example: Open the call lists by pressing the mode key Page 21. Now press the key re-
peatedly to switch between the various tabs.
The icon displayed to the left of the tabs indicates the application you are currently working in:
Icon Meaning
Telephony interface
1
Page 34
1 Platform-dependent; please contact the responsible administrator.
Phonebooks Page 37
Call lists Page 40
Voicemail Page 43
Program/Service menu/Applications menu Page 44
Missed Dialled
Icon Additional
tab
Arrow icon:
Additional tabs
Active tab
Directory
32 Getting to know the OpenScape Desk Phone IP 55G
Video link display
If you are using a USB camera on your OpenStage 60/80 SIP for video links, different information
will appear on the display when the video function is enabled (
Page 182).
Video link
A video link is established. The call partners each have cameras connected and have enabled the
video function. The video image of the called partner is shown on the display.
A video link is established. The caller has a camera installed but the called partner does not. The
call partners have both enabled the video function. A crossed-out camera is shown instead of the
video image of the called partner.
Camera test with "Self view"
A video image of the operator is shown for a few seconds in single-screen mode with the Self view
function (
Page 180).
Disabled video function
If the called partner or the caller disabled the video function temporarily ( Page 180) or complete-
ly ( Page 183), a normal call connection is established or the call is switched to a normal call
connection.
A
Consult Video off
Blind transfer
More...
Second call
Hold
Ringer off
Alternate
Deflect
Shift key
Autoheadset
Start
3338
g
11:57 Fr 12.04.13 3339
A
Consult Video off
Blind transfer
More...
Second call
Hold
Ringer off
Alternate
Deflect
Shift key
Autoheadset
Start
3338
g
11:57 Fr 12.04.13 3339
Consultation Video off
Blind transfer call
More...
Alternate
Deflect
Shift key
Start
More...
11:53 Fr 12.04.13 3339
Second call
Hold
Ringer off
Alternate
Deflect
Shift key
Autoheadset
Start
Self view
Applications available on your OpenScape Desk Phone IP 55G 33
Applications available on your
OpenScape Desk Phone IP 55G
The following descriptions provide an overview of the various applications available on your
phone.
Application navigation
Activating an application
You can switch to the relevant application using the mode keys Page 21.
Scrolling through application tabs
If an application has more than one tab, you can select the tab you want by pressing the mode key
repeatedly
Page 31.
Scrolling through lists
You can use the navigation block to scroll through entries and confirm functions or a list entry you
want
Page 22.
Softkey list
The softkey list changes depending on the situation. An option is selected using the respective
softkey
Page 30.
34 Applications available on your OpenScape Desk Phone IP 55G
Telephony interface
Single-line view
Additional information is displayed in the telephony interface, for example when your phone rings,
when you dial a number or during a call.
To access: Press the mode key.
Example:
Icons for frequent call statuses
The same information is available on multi-line telephones for the selected line in the line
overview.
Icon Meaning
You receive a call.
After dialling, the other subscriber's phone rings.
The call is active.
or
High-quality voice connection (G.722).
The call has been disconnected.
You have placed the call on hold (e.g. consultation hold).
Your call partner has placed the call on hold.
The voice connection is secure.
The voice connection is not secure.
Detailed descriptions of the various functions can be found in the sections "Basic functions"
Page 48 and "Enhanced phone functions" Page 99.
Phone
Icon indicating call status
Call duration
Current call(s), possibly with
information stored in the
phonebook
Softkey list with situation-de-
pendent options
Second call
Ringer off
Toggle/Connect
Deflect
Shift key
Autoheadset
Conference
11:57 Fr 12.04.13 3339
01:20
+4930666007
Angela Huber
Call requests and current
states
Gerhard, Maier
+4982621565
Drop & return
Transfer now
Applications available on your OpenScape Desk Phone IP 55G 35
Multi-line view
Two tabs are displayed in the telephony interface:
• "[My phone]" tab - represents the primary line or the line view of a selected line Page 34
• "Overview" tab - configurable overview of the secondary lines
Page 25
To access: Press the "t" key.
Example:
The status icons provide information about the state of the relevant line.
Icon Meaning
Call for the corresponding line.
Call for a line with suppressed ringtone Page 153.
"Hold reminder" was activated Page 104.
The line is currently not available.
The line is busy.
You are holding the line.
The line is free.
Please note also the LED displays for the line keys Page 25.
Line status
Line name
Status icon
Labelling of
line keys
Page 25
36 Applications available on your OpenScape Desk Phone IP 55G
Softkeys in the line overview
The softkeys of a selected line offer the following options with:
• Own free line
–Select
–View
1
• Own line with active call
–Hold
– Clear (replace handset)
–View
1
• Own line with held call
–Retrieve
–View
1
• Other free line
–Select
–View
1
• Other line with active call
–Hold
– Clear (replace handset)
–View
1
• Other line with held call
–Retrieve
–View
1
• Other line busy
–View
1
– Connecting
2
1. After a period of time set by administrator, the tab of the selected line is displayed as a preview.
2. The "connect" function must be activated by the administrator.
Applications available on your OpenScape Desk Phone IP 55G 37
Phonebooks
In addition to the local phonebook, this application also contains entries from other directory ser-
vices, such as an LDAP corporate directory.
To access: Press the u key repeatedly until the required tab is displayed (see also Page 22).
Example:
Phonebook icons
Searching contacts
When in the personal phonebook list view, press the dialpad key that corresponds to the first letter
of your search term.
A field opens for you to enter the search term:
Enter your search term using the dialpad Page 26.
The cursor jumps to the first entry in the list that matches the character you entered in the search
field.
Icon Meaning
Primary business number
Secondary business number
Mobile phone number
Private phone number
Bernoulli, Daniel
Bohr, Niels
Chadwick, James
Curie, Marie
Einstein, Albert
Faraday, Michael
Tab
Further entries are avail-
able
Contacts
Watt, James
Personal Corporate
Dial
Details More.Directed
A
ABC2
38 Applications available on your OpenScape Desk Phone IP 55G
Personal phonebook
The "Personal" tab contains your local phonebook. You can store up to 1,000 personal contacts in
this phonebook. The entries are sorted in alphabetical order in the phonebook list and displayed
with the icon for the specified default phone number.
There are two ways of creating new contacts:
• Via the phonebook list softkeys Page 153
• Accept entry from LDAP search
Page 159
Contact details
The type of data displayed for a call in the telephony interface Page 34 is dependent on the in-
formation you have stored for this contact in your local phonebook.
A contact consists of an entry in the "First name" or "Last name" fields and at least one phone num-
ber Page 153.
In addition, you can store non-telephony-specific data (e. g. address, function, etc.) for each entry.
You can store several phone numbers for each contact. In this case, however, you should define
a preferred number
Page 154.
Classify your contacts into groups Page 155.
Save a picture of the contact Page 156.
Managing contacts
All saved contacts are listed in alphabetical order on the "Personal" tab.
You can use the "Options" context menu to
• create new contacts Page 153
• define the contact display format
Page 158
• perform a quick search in the phonebook
Page 157
• sort contacts into groups
Page 155
• delete the entire phonebook list
Page 154
Using contacts
The following functions are available via the softkeys of a selected contact:
• Calling a contact Page 116
• Editing a contact
Page 153
• Deleting a contact
Corporate directory
If you have access to a corporate directory (LDAP directory), you can search for contacts in it (con-
sult your administrator).
A user-friendly, advanced search function is available for this. You can transfer any contacts found
to your local phonebook for further use.
We recommend the OpenStage Manager software for professional management of your
contact data and for synchronising your data with the Outlook/Notes e-mail programmes.
For more information, refer to the User Manual OpenStage
Manager Page 20.
Applications available on your OpenScape Desk Phone IP 55G 39
Searching for a contact
• Simple search Page 159
• Quick search
Page 161
Using a contact
• Calling a contact Page 116
• Transferring an entry to the local phonebook
Page 161
40 Applications available on your OpenScape Desk Phone IP 55G
Call lists
All calls and numbers dialled on your phone are logged in chronological order in call lists.
The following call lists are displayed individually on separate tabs:
• "Missed" tab: missed calls
• "Received" tab: answered calls
• "Dialled" tab: dialled numbers
• "Forwarded" tab: forwarded calls
When new entries are added to the call lists, a message appears Page 30 on the idle display
and the LED of the mode key Page 21 lights up white.
To access: Press the key repeatedly until the required tab is displayed (see also Page 22).
The administrator may have made special settings for missed calls. The following keys illuminate,
depending on the setting, to indicate new missed calls:
• Only the LED on the key
• The LED on the key and the call display or
• Only the call display or
• Neither.
Additional notes on call lists
• Note the setting options for voicemail Page 43 and have the possible combinations explained
to you by administrator if necessary.
• Missed calls are not signalled if the call journal is disabled
Page 163.
• If missed calls for this connection were answered by other subscribers, these calls are not listed
in the Missed list or are marked with a green checkmark in accordance with the setting in the call
logging
Page 164.
• Logging for call forwarding was also changed in the framework of the new call logging. All types
of forwarded calls are now only logged under "Forwarded" and no longer as before partly also
as "Missed". This is regardless of how the new parameter for missed calls is defined.
The call journal function must be activated in order to display call lists Page 163. The call
journal must also be activated for the customary last number redial function. If the call journal
is not activated, the following message is shown on the display when you press the
key: "Call Log is disabled".
Callers with suppressed numbers cannot be saved in the call lists.
Only calls to the primary line are received on multi-line phones Page 14.
Call Log
Call Log
Call Log
Call Log
Call Log
Applications available on your OpenScape Desk Phone IP 55G 41
Managing call lists
Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the log is
overwritten.
Multiple calls from the same number are only listed once. The number of call attempts along with
additional data can be viewed by pressing the "Details" key on the display.
The following data is saved, for example for missed calls:
• Phone number/name depending on available data.
• Number of call attempts.
• The time of the last call attempt for each listed caller, in relation to the current day, otherwise the
date of the last call attempt.
Example – "Received" tab
The following options are available, which you can select via the softkeys:
•Dial
• Details
• Delete
Page 162
•Copy
• Delete All
Page 162
Example – "Dialled" tab:
The following options are available for a selected entry, which you can select via the softkeys:
• Dial Page 65
• Details
Page 42
• Delete
Page 162
•Copy
Page 163
• Delete All
Page 162
Additional tabs
Time of call
Selected new entry
Old entry
Number of attempts
Dial Details More..Delete
Received Forwarded
gw_3008
3008
3009
George, Cloonye
Delete
Additional tabs
Date of call
Selected entry
Number of call attempts
Dialed Received
Dial
Details
More...
42 Applications available on your OpenScape Desk Phone IP 55G
Entry details
Up to ten call attempts can be stored for each entry in the details list.
Example – Entry on "Missed" tab:
Example – Entry on "Dialled" tab:
You can dial the number directly using the first softkey.
Using an entry
The following functions are available via the softkeys of a selected entry:
• Dial Page 117
• Viewing details
Page 162
• Deleting the entry
Page 162
• Delete All
Page 162
• Transferring the entry to the personal phonebook
Page 163
If a caller is already entered as a contact in the local phonebook, the data stored there is
displayed.
Additional tabs
Caller number
Time
Date
Dial
Missed Dialed
Additional tabs
Caller number
Time
Date
Dialed Received
Applications available on your OpenScape Desk Phone IP 55G 43
Voicemail
Depending on the type and configuration of your communications platform (contact the adminis-
trator), messages from services, such as HiPath Xpressions, can be displayed in this application.
Listening to messages
The following keys illuminate, depending on the setting made by the administrator, to indicate new
messages:
• Only the LED on the key
• The LED on the key and the call display or
• Only the call display.
Note also the setting options for missed calls Page 40 and have the possible combinations ex-
plained to you by the administrator if necessary.
Press this key to open the menu for the mailbox ( Page 58). You will be shown the following for
example:
(The labels displayed here for the message status may have been altered individually by admin-
istrator).
Only messages for the primary line are recorded on a multi-line phone Page 14.
Messages
Messages
Message statistics
Call Mailbox
New{1} (3)
Urgent{1} (1)
Non-Urgent{1} (2)
Old{1} (5)
Voice mail
Second call
Ringer off
Toggle/Connect
Deflect
Shift key
Autoheadset
Conference
11:57 Fri 13.04.13 3339
Callbacks
44 Applications available on your OpenScape Desk Phone IP 55G
Program/Service menu/Applications menu
This menu includes a configuration area for users and administrators as well as an area for any
available applications (contact administrator).
To access: Press the key repeatedly until the "Settings" tab is active.
Select and confirm the entry "User".
You may have to enter the user password Page 170.
User settings
You can adjust local settings for your OpenScape Desk Phone IP 55G from the "User" menu.
The menu structure comprises several levels.
Open the menu Page 44.
Date and time
V
Adjust the settings on your telephone Page 213
You can also configure all of the settings using the WBM interface of your
OpenScape
Desk Phone IP 55G Page 247.
Services
Settings
Audio
Phone
Locality
Security
Applications
Configuration
Date and time
User
XML applications
Local settings
Additional menu levels are
available
Open
Second call
Ringer off
Toggle/Connect
Deflect
Shift key
Autoheadset
Conference
11:57 Fri 12.04.13 3339
Applications available on your OpenScape Desk Phone IP 55G 45
Audio
Optimise the audio settings on your OpenScape Desk Phone IP 55G for your work environment
and according to your personal requirements.
Volumes
V
Adjust the settings on your telephone Page 217
Settings
V
Adjust the settings on your telephone Page 217
Configuration
Call forwarding
Set up call forwarding for your telephone.
V
Adjust the settings on your telephone Page 77
Enhanced phone functions
Use the enhanced phone functions on your telephone.
V
Adjust the settings on your telephone Page 99
Keyset
Manage your line keys.
V
Adjust the settings on your telephone Page 147
Phone
Adjust the display design settings and programme the sensor keys on your
OpenScape
Desk Phone. Save your settings.
Backup/restore
Back up the current user settings or restore the saved settings.
V
Adjust the settings on your telephone Page 232
Screensaver
V
Adjust the settings on your telephone Page 206
Display
V
Adjust the settings on your telephone Page 206
Programming keys
Program sensor keys with frequently used functions or phone numbers.
V
Adjust the settings on your telephone Page 92
Locality
Enter your country-specific settings.
V
Adjust the settings on your telephone Page 226
46 Applications available on your OpenScape Desk Phone IP 55G
Security
Protect your settings and data by assigning a password.
V
Adjust the settings on your telephone Page 170
Network information
Information about the IP address of the phone and HTML address of the web interface.
V
View information on the phone Page 230.
Diagnostic information
V
Provides information on all of the important settings of the telephone. Can provide valuable help
in support situations
Page 245.
Reset
V
Personal settings made via the telephone menu or the web interface can be reset to factory set-
tings Page 231.
Administration
You can access the administration area via the "Admin" function and by entering the administration
password.
Refer to the administration manual for your phone for more detailed information on this topic.
Applications
E/A Cockpit Page 139
During a software update, the phone must not be disconnected from the power supply unit,
the LAN line or the phone line.
An update action is indicated by messages on the display and/or by flashing LEDs.
Applications available on your OpenScape Desk Phone IP 55G 47
Control and monitoring function
A control or monitoring function can be activated on your phone for service purposes by remote
maintenance.
Control function
Administrator has the option to activate and deactivate features of the phone via remote mainte-
nance. During maintenance, the handset, microphone, loudspeaker and headset are deactivated.
You are additionally informed on the display that the control function is active.
Monitoring function
In order to detect malfunctioning of a phone, for example, administrator can install a monitoring
function. You can use your phone as normal during monitoring. However you will first be informed
about the operation with a message on the display and prompted to allow monitoring.
If administrator has activated a function on your phone, which continuously transmits operating
data to a server, you will see the flashing
icon in the upper display line.
Activating a diagnostic call
In the event of connection problems with a specific destination, the administrator may ask you to
enter an activation code before the number of the subscriber, which can be used to initiate tracing
of the call data on the phone. The activation code, which must be provided to you by the adminis
-
trator and which comprises a leading asterisk, followed by three digits and the hash sign as the
terminating character, must be entered before the actual phone number. At the end of the call, the
call-related data is sent for further analysis to the DLS server, which then passes it to the "Open
-
Scape Voice Trace Manager".
48 Basic functions
Basic functions
Secure voice communication
Prerequisite: The secure voice communication option must be activated by ad-
ministrator.
If you call a party or receive a call from a party over a secure connection, a pad-
lock icon
1
appears on the other party's row on your graphic display. You can opt
to have voice connections that are no longer secure indicated by a brief alerting
tone and a window with the message "Unencrypted
call" (see Page 224).
Emergency mode
If a failover system has been set up for your OpenScape Voice, you can still
make calls and use the functions of the failover system, for example, despite
network faults.
If it happens that your telephone is no longer connected to OpenScape Voice, it
is registered automatically on the configured failover system. The message
"Limited service
B8" then appears on the display.
Some functions may not be accessible while in emergency mode, for example:
• Call forwarding ( Page 77)
• Voicemail (
Page 58)
• Callback (
Page 75)
• Group functions (
Page 55)
• Multiline (
Page 124)
• OpenScape Voice functions (
Page 184)
Please read the introductory chapters "Getting to know your
OpenScape
Desk Phone IP55G" Page 15 and "Applications available
on your OpenScape Desk Phone IP55G" Page 33 carefully before per-
forming any of the steps described here on your phone.
1. Normal for secure or struck-through for unsecured voice communication
Basic functions 49
Incoming calls
The OpenScape Desk Phone IP55G rings with the tone signal set when an in-
coming call is received. The call is also visually signalled on the call display. If
information on the calling party (name, phone number) is transmitted, it will ap
-
pear on the graphic display.
Answering a call via the handset
The phone rings. The caller is displayed.
^ Lift the handset.
if nec. Adjust the speaker volume
Answering a call via the loudspeaker (speakerphone
mode)
The phone rings. The caller is displayed.
The context menu display changes:
Select the softkey to confirm. The Speaker key lights up.
or
Press the key shown. The key lights up. The speakerphone function is activated.
if nec. Adjust the call volume.
If you have set a pattern melody Page 220 or a ringtone Page 219 on
your phone, administrator may have preset a different ringtone or deacti-
vated the ringtone, depending on the call type (e.g. an external or internal
call).
Any settings you are currently making on the phone will be interrupted by
an incoming call. As soon as the call ends, press the Services key to re
-
turn to the point in the menu structure where you were interrupted.
If the phone number is stored in the local telephone, the associated name
is shown on the display (must be activated by administrator).
Vol.+Vol.-
Accept
Speaker
Vol.+Vol.-
50 Basic functions
Suggestions for using speakerphone mode:
• Tell the other party that speakerphone mode is active.
• Adjust the call volume while speakerphone mode is active.
• The ideal distance between the user and the phone in speakerphone mode is
50 cm.
Accepting a call via the headset
Prerequisite: A headset is connected.
Answering calls via the headset key
The phone rings. The Headset key flashes.
Press the key shown.
if nec. Adjust the call volume Page 22.
Answering calls automatically via the headset
Prerequisite: The administrator has additionally configured a key with the "Au-
to-Headset" function (AICS Zip tone) ( Page 92).
Press the "Auto-Headset" function key to activate automatic call answering. This
key and the headset key illuminate.
A short acoustic signal is heard on the headset for a call and the connection is
established.
If you want to manually answer calls again, deactivate the automatic answering
function using the "Auto-Headset" key. Both keys are off.
Make sure your headset port is set up properly Page 221.
Headset
Vol.+Vol.-
Basic functions 51
Directed pickup
You can pick up a call signalled at an absent co-worker's phone. If a colleague
has placed a call on hold on his or her multi-line phone you can likewise pick up
this call.
Picking up a call
Prerequisite: You know the co-worker's internal phone number and the function
is configured for you in OpenScape
Voice.
A co-worker's phone rings.
Select the softkey (idle mode) to confirm.
or
^ Lift the handset.
or
Press the key shown.
Select the softkey to confirm.
j Enter and confirm the relevant phone's internal number. You are connected to
the calling party either via the handset or in speakerphone mode.
Directed pickup
Speaker
Directed pickup
52 Basic functions
Picking up a held call
Prerequisite: Your colleague has placed a call on hold on his or her multi-line
phone
Page 128. You know the co-worker's internal phone number and the
function is configured for you in OpenScape Voice.
Select the softkey (idle mode) to confirm.
or
^ Lift the handset.
or
Press the key shown.
Select the softkey to confirm.
j Enter and confirm the relevant phone's internal number. You are connected to
your colleague's held call either via the handset or in speakerphone mode.
Directed pickup
Speaker
Directed pickup
Basic functions 53
Switching from handset to speakerphone
mode
Prerequisite: You are conducting a call via the handset and the microphone and
loudspeaker functions have been activated by administrator.
Open listening in standard mode
and ] Hold down the key and replace the handset. Then release the key and proceed
with your call.
Open listening in US mode
If open listening is set to US mode, you do not have to hold down the loudspeak-
er key when replacing the handset to switch to speakerphone mode.
Press the key shown.
] Replace the handset. Proceed with your call.
or
Switching from speakerphone mode to the
handset
Prerequisite: You are conducting a call in speakerphone mode.
^ Lift the handset.
The key shown is no longer lighting.
Take note of the two different processes and activate your preferred set-
ting as appropriate Page 221.
Speaker
Speaker
Secure voice communication is indicated by a normal padlock icon on the
graphic display; unsecured voice communication is indicated by a struck-
through padlock icon on the graphic display (see also
Page 48)
Speaker
54 Basic functions
Switching from headset to speakerphone
mode
In standard mode
Press and hold the key (open listening is activated),
Press the key shown. Speakerphone mode is activated.
In US mode
Press the key shown.
Press the key shown. Speakerphone mode is activated.
Open listening
People present in the room can silently monitor your call. Let the other party
know that you have turned on the loudspeaker.
Prerequisite: You are conducting a call via the handset.
Activating
Press the key shown.
Deactivating
Press the illuminated key.
Switching to speakerphone mode
\ Hold down the illuminated key and replace the handset.
Ending a call
Press the key shown. The key LED goes out.
or
Press the illuminated key.
or
Select the softkey to confirm.
Speaker
Headset
Speaker
Headset
Speaker
Speaker
Speaker
Headset
Speaker
Disconnect
Basic functions 55
Group call
Your administrator can incorporate multiple telephones in a call pickup group. If
your telephone belongs to a pickup group, you can also accept calls intended for
other members of the group.
A group call is displayed on the phone. The admini-strator may has made the
following settings for signalling:
The volume settings can be found from Page 217.
Further administrator settings for group calls:
• The group call can be picked up both by lifting the handset and via the "Pickup
call" menu option.
• The group call be picked up via the "Pickup call" menu option but not by just
lifting the handset.
• A function key is programmed for Call pickup.
• A pop-up menu is opened with the Call pickup function key when a group call
is waiting.
Telephone status Ring on
group call =
Yes
Ring on group
call = No
Ringer on Silent Ringtone
Loudspeaker
Beep
Loudspeaker
In
Connection
Handset Ringtone
Loudspeaker
Beep
Handset
Handset
Open
listening
Beep
Handset and
loudspeaker
Beep
Handset and
loudspeaker
Headset Ringtone
Loudspeaker
Beep
Headset
Headset
Open
listening
Beep
Headset and
loudspeaker
Beep
Headset and
loudspeaker
Speakerph
one mode
Beep
Loudspeaker
Beep
Loudspeaker
Ringer
off
Silent Nothing Nothing
In
Connection
Handset Nothing Beep
Handset
Handset
Open
listening
Beep
Handset and
loudspeaker
Beep
Handset and
loudspeaker
Headset Nothing Beep
Headset
Headset
Open
listening
Beep
Headset and
loudspeaker
Beep
Headset and
loudspeaker
Speaker-
phone
mode
Beep
Loudspeaker
Beep
Loudspeaker
56 Basic functions
Picking up a group call with the call pickup key
Prerequisite: The Call pickup function key is configured. Your administrator has
set up the group call such that it is only displayed through flashing of the Call
pickup function key. The phone can also ring when idle.
A group call is waiting. The Call pickup function key flashes. The group call is
not shown on the display.
Press the key with the "Call pickup" function.
The group call is now shown on the display with
Pickup: Caller
for: Party
The pop-up menu opens:
Picking up a group call immediately via the pop-up menu
Prerequisite: Your administrator has set up the group call such that it will be
shown immediately on the display and the context menu will change.
A group call is waiting and is shown on the display with
Pickup: Caller
for: Party
Basic functions 57
Picking up a group call
The context menu display changes:
Select the softkey to confirm.
or
^ Lift the handset (only if the appropriate function is set by your administrator)
or
Press the key with the "Call pickup" function or press it again if call answering
was initiated via the key. The speakerphone function is activated.
Ignoring a group call
Select and confirm the option shown.
Select the softkey to confirm. The phone stops signalling the group call.
Pickup call
Ignore
58 Basic functions
Listening to voicemail
To use this function, you need to have a voice mailbox set up on your communi-
cation platform for voicemails (see Page 43).
The Messages message key and/or the call display illuminate, depending on
the setting made by the administrator, to indicate new messages. They only ex
-
tinguish again when all new messages have been picked up.
Picking up messages
Press this key when the phone is in idle mode. The menu for the mailbox opens.
If messages are waiting, you will be shown a list with the new messages and the
messages you have already listened to, sorted by status (see
Page 43). The
number of respective messages is indicated.
Confirm with the softkey to open the mailbox. Follow the voice instructions. You
may need to enter a password.
Calling the mailbox directly
You can also call the mailbox directly without using the menu. The mailbox an-
swers even if there are no messages waiting.
^ Lift the handset.
Press this key. The mailbox answers. Follow the voice instructions. You may
need to enter a password.
Messages
Call Mailbox
Messages
You can call the mailbox any time you see the "Please dial" prompt on the
display.
Basic functions 59
Call control (2nd alert)
To ensure that you do not miss any important calls, administrator can configure
a key that flashes when a call is waiting, for instance when you are dialling a
number or when two calls come in simultaneously.
Two calls simultaneously
Prerequisite: The 2nd alert "2nd alert" key is set up by administrator and "call
waiting" is permitted (
Page 109).
Y Y Two calls ring at the same time.
Caller information for the first caller is displayed and you have the following op-
tions:
• Accept
•Reject
•Deflect
The "2nd alert" function key flashes and you hear an alerting tone.
Displaying second caller
If you press the flashing "2nd alert" function key, you will be shown information
on the second caller and you will likewise be given the three options to choose
from.
Returning to first caller
By pressing the flashing "2nd alert" function key again, you will be shown the in-
formation on the first caller again.
Accepting a call
If you accept one of the two calls, the other call is treated as a second call (see
Page 107).
2nd alert does not work with multi-line phones
60 Basic functions
During dialling
Prerequisite: The 2nd alert key is set up and "call waiting" is permitted
(
Page 109).
^ j You receive a call while you are dialling. You hear an alerting tone and the "2nd
alert" key flashes.
Press the flashing "2nd alert" key. Dialling is interrupted. The caller's information
is displayed and you have the following options:
• Accept
•Reject
•Deflect
Note that when you set up 2nd alert, the "Busy when dialling" Page 119
function will be disabled. The exception is if you dial a number during a
Consult
Page 67.
Basic functions 61
Making calls
You can also use enhanced functions, such as call lists or the personal or cor-
porate directory, in order to call a subscriber Page 116.
Off-hook dialling
^ Lift the handset.
j Enter the phone number.
The context menu display changes:
Select the softkey to confirm or wait until the dial delay expires (see
Page 118).
or
Select the softkey to confirm
1
.
The connection is set up.
If you allowed the option "Busy When Dialling" Page 119, you will not be
interrupted by an incoming call. In this case, the caller hears the busy sig-
nal.
Dial
Redial
1. Please note the information in relation to the call journal on Page 65
If you are using a dial plan and Immediate dialling is set up (see
Page 63), dialling is automatically performed as soon as the character
string entered matches an entry in the dial plan.
If a connection is temporarily unreachable, you will hear a special informa-
tion tone (short tone sequence). The fault can be rectified quickly, so try
again to dial this phone number after an appropriate time.
62 Basic functions
On-hook dialling
The connection is set up with on-hook dialling via the loudspeaker (speaker-
phone mode) or via a connected headset. The line is seized before dialling.
Press the key shown.
or
Press the key if a headset is connected.
j Enter the phone number.
Press or wait until the dial delay expires (see Page 118).
or The context menu display changes:
Select the softkey to confirm
1
.
Entering the phone number first
First enter the number. The loudspeaker or headset key illuminates when you
enter the first digit.
j Enter the phone number. Use the navigation block Page 22 to correct entries
as necessary.
The context menu display changes:
Select the softkey to confirm or wait until the dial delay expires (see
Page 118).
The connection is set up.
Speaker
Headset
OK
Redial
1. Please note the information in relation to the call journal on Page 65
Dial
If you are using a dial plan and Immediate dialling is set up (see
Page 63), dialling is automatically performed as soon as the character
string entered matches an entry in the dial plan.
Basic functions 63
Immediate dialling
Immediate dialling should only be activated if administrator has configured and
approved a dial plan.
Immediate dialling is deactivated by default. For this reason after entering the
number you must either confirm the "Dial" option or wait until the dial delay ex
-
pires to set up the connection. If Immediate dialling is configured, your call is
automatically dialled as soon as the string entered matches an entry in the dial
plan.
Activating or deactivating immediate dialling
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Services
User
Configuration
Outgoing calls
Immediate dialling
Yes
Save & Exit
64 Basic functions
Dialling using the hot or warm line function
Your administrator can configure a hot line or warm line for your phone.
If you lift the phone's handset or press the loudspeaker key, a number specified
by administrator is dialled
• immediately in the case of a hot line or
• after a defined period of time in the case of a warm line.
Examples:
• The phone in the lift immediately dials the reception number.
• The phone at a patient's bed dials the ward number after one minute, for ex-
ample, if no other number is dialled.
Basic functions 65
Redial
Redialling from the call list
Press the key repeatedly until the "Dialled" tab appears.
Select and confirm the entry you want. The phone number associated with the
list entry is dialled.
Redialling using softkeys
^ or Lift the handset or press the key shown.
Select the softkey to confirm. The last phone number entered is dialled.
Redialling from the idle menu
Select and confirm the softkey in the idle mode ( Page 29). The last phone
number entered is dialled.
You must have activated the call journal in order to use the call list. This
also applies for redialling the last number dialled
Page 163. If the call
journal is not activated, the message "Call Log is disabled" is shown on the
display when you press the w key. If you try to perform a last number re
-
dial using a programmed function key, the message "Key function unavail-
able" is shown on the display in this case.
If you still want to access the function for redialling the last number dialled
despite having disabled the call journal, you can alternatively use the
OpenScape Voice "last caller redial" function, assuming this function has
been activated by the administrator
Page 200.
Only calls to the primary line are recorded on multi-line phones
Page 14.
Call Log
Niels, Bohr18.10. 07:06am
Speaker
Redial
Redial
66 Basic functions
Activating/deactivating the microphone
You can temporarily switch off the handset microphone to prevent the other party
from listening in while you, for
example, consult with someone in your office.
Prerequisite: You are conducting a call.
Deactivating the microphone
Press the key shown.
Activating the microphone
Press the illuminated key.
Mute
Mute
Basic functions 67
Consulting a second party
You can call a second party while a call is in progress. The connection to the first
party is placed on hold.
Prerequisite: You are conducting a call.
Confirm with the softkey for the current connection.
or Start a conference
Confirm with the softkey for the current connection if you intend to set up a con-
ference with the new party. You can also use the configured Conference key in
this case.
j Enter and confirm the second party's phone number.
or
Select the softkey to confirm
1
.
Consult
Start conference
If you are using a dial plan and Immediate dialling is set up (see
Page 63), dialling is automatically performed as soon as the character
string entered matches an entry in the dial plan.
Redial
1. Please note the information in relation to the call journal on Page 65
If you want to use one of the phonebooks or a call list for the consultation
call or the new conference parties, select Hold instead of Consult and/or
Start conference in the context menu or press the Hold key and then open
a phonebook or a required call list (
Page 153).
Alternatively you open a phonebook or call list without using the Hold func-
tion – the active call is automatically put on Hold.
68 Basic functions
Ending a consultation call
You end the consultation
Select the softkey to confirm.
The consultation call is disconnected. The call with the first party is resumed.
The second party hangs up
If the second party hangs up, you will be prompted to retrieve the first call again
if "Hold and hang-up" is disabled (
Page 105). Otherwise, the first call will re-
main on hold until you receive this prompt after a defined time interval.
Select the softkey to confirm. You are reconnected with the first party.
Ending the consultation with an active headset
Prerequisite: The administrator has additionally configured a key with the "Au-
to-Headset" function (AICS Zip tone) ( Page 92).
Press the "Auto-Headset" function key to activate automatic call answering. This
key and the headset key illuminate.
[ You are conducting a consultation call and the second party hangs up. You are
automatically reconnected with the waiting first party. The prompt "Retrieve"
does not appear.
Drop & return
Retrieve
If the call is kept on hold, you can retrieve the call via the softkey before
the set time expires.
Basic functions 69
Cancelling a consultation call
If the called party does not answer
Select the softkey to confirm.
The call with the first party is resumed.
If the called party does answer
Confirm with the softkey for the connection to the second party.
The call with the first party is resumed.
Drop & return
Drop & return
70 Basic functions
Switching to the held party (alternating)
Prerequisite: You are conducting a consultation call Page 67 or have accept-
ed a second call Page 107.
Select the softkey to confirm.
Ending an alternate operation
Disconnecting the held call:
Confirm with the softkey for the held call.
The held call is disconnected. The active call continues.
Disconnecting the active call:
Confirm with the softkey for the active call.
The active call is disconnected. The held call remains on hold and can be man-
aged via the context menu.
Alternate
It does not matter which Softkey-Liste is open when alternating. The "Al-
ternate" function appears in both lists (active and passive connection).
You can switch back and forth between two subscribers by repeatedly con-
firming the "Alternate" softkey.
Disconnect
Drop & return
Basic functions 71
Putting on hold and retrieving alternately or
simultaneously
Putting an active call on hold
Prerequisite: You have a single-line phone and are conducting a consultation
call
Page 67 or have answered a second call Page 107.
Press the "Hold" key. The key flashes. The consultation or second call and the
first call are put on hold.
Retrieving the first call
Switch to the first call.
Press the flashing "Hold" key. You are connected with the other party. The con-
sultation or second call continues on hold.
Retrieving the second call
Switch to the held consultation or second call.
Press the flashing "Hold" key. You are connected with the other party. The first
call was put on "Hold" again.
Hold
>
Hold
>
Hold
72 Basic functions
Connecting parties
You can connect the first party with the party you consulted, clearing down your
connection to both parties in the process.
Prerequisite: You are conducting a consultation call Page 67 and call joining
must be allowed Page 72.
Press the softkey for the active call.
The other two parties are now connected to one another. You can now hang up.
or Connecting by hanging up
] or Replace the handset or, if you are in speakerphone mode, press the loudspeak-
er key. The other two parties are now connected to one another.
Allowing call joining
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Transfer now
Speaker
Services
User
Configuration
Connected calls
Allow call joining
Yes
Save & Exit
Basic functions 73
Callback
You can request a callback if the station called is busy or if nobody answers.
You receive the callback as soon as the other party's line becomes free.
Requesting callback
Prerequisite: The station called is busy or nobody answers.
Select the softkey to confirm.
Deleting callback requests
You can delete scheduled callback requests if you no longer need to return a
call, for
example because you have met the other party in person.
Prerequisite: A callback was requested.
Select the softkey in idle mode ( Page 29) to confirm. All callback requests are
deleted.
This option is only available if both you and your administrator has activat-
ed the function ( Page 75).
Only the callback requests for your primary line are logged on multi-line
telephones
Page 14.
Call back RR
Cancel call backs
74 Basic functions
Responding to a callback
Prerequisite: A callback was requested. Your phone rings and station informa-
tion appears on the graphic display.
Accepting a callback
Select the softkey to confirm.
Rejecting a callback
Prerequisite: The Reject function has been activated by administrator.
Select the softkey to confirm.
The callback request is deleted. The caller's phone number is added to the
missed calls list.
Forwarding a callback (not OpenScape Voice)
Prerequisite: The Deflect function has been activated by administrator.
Select the softkey to confirm.
j Enter the phone number and confirm.
Accept
Reject
Deflect
Basic functions 75
Permitting a callback
Prerequisite: The Callback function has been activated by administrator.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Services
User
Configuration
Connected calls
Allow call joining
Yes
Save & Exit
76 Basic functions
Calling back missed calls
Calls received while you are absent are indicated by a message Page 30 on
the idle display. Moreover, the Call Log key and/or the call display illuminate
depending on the setting made by the administrator. They only extinguish again
when all new list entries have been queried.
Missed calls are logged in the missed calls list. This list provides information on
the missed call and lets you call back the number directly. Missed calls are not
saved and displayed if the call journal is disabled
Page 164.
Press the key until the application's "Missed" tab appears.
Select and confirm the appropriate list entry. The phone number is dialled.
Only the calls missed on your primary line are logged on multi-line tele-
phones Page 14.
Call log
Karl, Gross20.05. 10:06
For a detailed description of the call lists, refer to Page 40.
Call forwarding 77
Call forwarding
Depending on the settings made by administrator, standard call forwarding may
be configured for the phone or alternatively a call forwarding by type option that
is supported by OpenScape Voice
Page 84.
Standard call forwarding
You can forward calls for your phone to another phone. You can also change,
activate and deactivate call forwarding during a call. The Forwarding function
must be approved by the administrator.
Three forwarding conditions can be programmed in the forwarding menu:
• Unconditional
•Busy
• No reply (after {1}s)
Because of its direct impact, "Unconditional" call forwarding has the highest pri-
ority followed by "No reply" and "Busy".
If active, "Unconditional" call forwarding is indicated on the graphic display when
the phone is idle.
Forwarded calls can, if permitted, be logged in a call list Page 40.
The Forwarding menu offers you three types of call forwarding.
Unconditional g
Destination phone number
Busy g
Destination phone number
No reply (after {1}s) g
Destination phone number
A phone number may already be assigned to each call forwarding type. For ex-
ample, a Destination could then be Destination 12345 for example.
Using call forwarding
The following functions are available for activating and deactivating call forward-
ing and configuring it in accordance with your requirements:
• ”Activating or deactivating immediate call forwarding” Page 78
• ”Saving destination phone numbers for call forwarding”
Page 79
• ”Editing favourites”
Page 79
• ”Copying and pasting destination phone numbers”
Page 79
• ”Assigning a destination phone number for call forwarding”
Page 81
• ”Activating/deactivating call forwarding”
Page 82
”Defining the ring duration before call forwarding on no reply” Page 83
On multi-line telephones Page 14, you can only configure call forward-
ing for the primary line.
Alternatively, call forwarding can be programmed on one or more keys with
a fixed destination and a predefined forwarding or call type
Page 95.
78 Call forwarding
Activating or deactivating immediate call forwarding
Press the key shown.
Deactivating call forwarding
If call forwarding was activated – the Forward key is lighting – it will now be au-
tomatically deactivated.
or Activating forwarding to last destination
The message:
"Set forward on to" is displayed with the last forwarding destination used and
the Softkey-Liste offers the following options:
• Accept
• Enter dest.
•Settings
• Cancel
Using last forwarding destination
Confirm with the softkey to use the last saved destination for Unconditional
again. Call forwarding to this destination is immediately activated for Uncondi
-
tional and the Forward key illuminates.
If you do not confirm call forwarding immediately, it will be enabled automatically
after approx. 3 seconds.
or Activating with variable destination phone numbers
If you want to use a new forwarding destination:
Select the softkey to confirm.
j Enter and confirm the new destination phone number.
or
Confirm the saved destination phone number with the softkey (displayed).
Call forwarding to this destination is immediately activated for Unconditional
and the Forward key illuminates.
Forward
Accept
Enter dest.
3339
Call forwarding 79
Saving destination phone numbers for call forwarding
Press the key shown.
The message:
"Set forward on to" is displayed with the last forwarding destination used and
the Softkey-Liste offers the following options:
• Accept
• Enter dest.
•Settings
• Cancel
Select the softkey to confirm.
Three types of call forwarding are offered in the settings menu:
• Unconditional
•Busy
• No reply (after {1}s)
Saving a destination phone number
Select the forwarding type (here for instance Unconditional).
Select the softkey to confirm.
j Enter/edit and confirm the destination phone number.
or Editing favourites
You can preconfigure up to five destination phone numbers for call forwarding.
These destination phone numbers can then be assigned different forwarding
conditions.
Select the forwarding type (here for instance Unconditional).
Select the softkey to confirm.
Select and confirm the option shown.
j Enter/edit and confirm the destination phone number.
If necessary, define additional destination phone numbers.
Select the softkey to confirm.
Copying and pasting destination phone numbers
The current destination phone number for a call forwarding type is copied. For
example, the current destination phone number for All calls should also become
the current destination phone number for No reply.
Press the key shown.
You can alternatively enter the call forwarding settings via the user menu
(
Page 101) or also using the WBM interface Page 247.
Forward
Settings
You can check at this point whether Busy or No reply (after {1}s) call for-
warding is already activated.
Unconditional g
Enter dest.
Unconditional g
Edit favorites
Destination 1
Save & Exit
Forward
80 Call forwarding
Select the softkey to confirm.
Three types of call forwarding are offered in the settings menu:
• Unconditional
•Busy
• No reply (after {1}s)
1. Copy
Select the forwarding type (here for instance Unconditional).
Select the softkey to confirm.
2. Paste
Select the destination forwarding type (here for instance No reply (after {1}s)).
Select the softkey to confirm.
Both types of call forwarding now have the same destination phone number.
Settings
Unconditional g3338
Copy
No reply (after {1}s) g
Paste
No reply (after {1}s) g3338
Call forwarding 81
Assigning a destination phone number for call
forwarding
Prerequisite: At least one destination phone number from the favourites has al-
ready been saved.
Press the key shown.
The message:
"Set forward on to" is displayed with the last forwarding destination used and
the Softkey-Liste offers the following options:
• Accept
• Enter dest.
•Settings
• Cancel
Select the softkey to confirm.
Select the forwarding type (here for instance Unconditional).
Select and confirm the softkey shown.
The forwarding type is activated and the new destination is displayed.
Press to open the call view. If All calls was activated, the forwarding destination
is displayed with the forwarding icon. The Busy and No reply (after {1}s) types
of call forwarding are not displayed.
Forward
Settings
Unconditional g3339
3336
Unconditional g3336
Phone
82 Call forwarding
Activating/deactivating call forwarding
Prerequisite: A forwarding destination is already configured for the relevant for-
warding type.
Press the key shown.
The message:
"Set forward on to" is displayed with the last forwarding destination used. The
Softkey-Liste offers the following options:
• Accept
• Enter dest.
•Settings
• Cancel
Select the softkey to confirm.
Choose one of the forwarding types offered:
Unconditional (default setting is off)
Busy
No reply (after {1}s)
Here for instance Unconditional.
Select the softkey to confirm your selection. The forwarding type is activated or
deactivated.
The call forwarding settings can appear as follows:
Unconditional (default setting is off)
Busy
No reply (after {1}s)
Press to open the call view. If Unconditional was activated, the forwarding des-
tination is displayed with the forwarding icon and the Forward key illuminates.
The Busy and No reply (after {1}s) types of call forwarding are not displayed.
Forward
Settings
Unconditional g3338
Activate
Phone
Call forwarding 83
Defining the ring duration before call forwarding on no
reply
You can define how long the phone should ring before "No reply (after {1}s)" call
forwarding activates.
z
You can also configure this setting via the WBM interface Page 247.
Prerequisite: The phone is idle.
Press the key shown.
Select the softkey to confirm.
Select the forwarding type.
Select the softkey to confirm.
j Enter the required time in seconds (max. 60 seconds).
Select the softkey to confirm. The newly set time is displayed with the option.
Press to open the call view.
This setting is only available if the "Server features" function was deacti-
vated by administrator.
Forward
Settings
No reply (after {1}s) g3335
Set delay
Save & Exit
Phone
84 Call forwarding
Call forwarding by call type
If server features has been enabled by administrator and the Ext/int forwarding
function is activated, call forwarding by call type functionality will be available to
you. Forwarding in this case is dependent on the forwarding type and addition
-
ally on the call type. The menu layout therefore deviates from that for standard
forwarding
Page 77. You can also change, activate and deactivate call for-
warding during a call.
Forwarding menu
The Forwarding menu is launched either using the Forward key or via the user
menu (
Page 101) and contains the three forwarding types:
• Unconditional
•Busy
• No reply
Because of its direct impact, "Unconditional" call forwarding has the highest
priority followed by "No reply" and "Busy".
If active, "Unconditional" call forwarding is indicated on the display when the
phone is idle. Forwarded calls are logged in a call list if allowed (see
Page 40).
The three forwarding types are each assigned three call types in the Forward-
ing menu:
Unconditional
–Any call
– External only calls
– Internal only calls
Busy
–Any call
– External only calls
– Internal only calls
No reply
–Any call
– External only calls
– Internal only calls
Call forwarding 85
Using call forwarding
The following functions are available for activating and deactivating call forward-
ing and configuring it in advance in accordance with your requirements:
• ”Activating or deactivating immediate call forwarding” Page 85
• ”Saving destination phone numbers for call forwarding”
Page 86
• ”Preconfiguring or changing destination phone numbers”
Page 88
• ”Copying and pasting destination phone numbers”
Page 88
• ”Assigning a destination phone number to a call type”
Page 90
• ”Activating/deactivating call forwarding”
Page 90
Activating or deactivating immediate call forwarding
You can also configure the settings for call forwarding via the user menu
(
Page 101). It is recommended to use the call forwarding key however so that
you can use the following enhanced functions.
Press the key shown.
Deactivating call forwarding
If call forwarding was activated for Unconditional, it is now automatically deac-
tivated.
or Activating forwarding to last destination
The message:
"Set forward on to" is displayed with the last forwarding destination used. The
Softkey-Liste offers the following options:
• Accept
• Enter dest.
•Settings
• Cancel
Forward
86 Call forwarding
Using last forwarding destination
Confirm with the softkey to use the last saved destination for Unconditional
again. Call forwarding to this destination is immediately activated for Uncondi
-
tional and the Forward key illuminates.
If you do not confirm call forwarding immediately, it will be enabled automatically
after approx. 3 seconds.
or Activating with variable destination phone numbers
If you want to use a new forwarding destination:
Select the softkey to confirm.
j Enter and confirm the new destination phone number.
or
Confirm the saved destination phone number with the softkey (displayed).
Call forwarding to this destination is immediately activated for Unconditional and
the Forward key illuminates.
Saving destination phone numbers for call forwarding
Press the key shown.
The message:
"Set forward on to" is displayed with the last forwarding destination used and
the Softkey-Liste offers the following options:
• Accept
• Enter dest.
•Settings
• Cancel
Select the softkey to confirm.
You are then offered three forwarding types in the Forwarding menu with three
call types each and with frequently used destination numbers preassigned by
default:
• Unconditional
–Any call
– External only calls
– Internal only calls
•Busy
–Any call
– External only calls
– Internal only calls
• No reply
–Any call
– External only calls
– Internal only calls
• Edit favorites
Saving a destination phone number
Accept
Enter dest.
3339
You can alternatively enter the call forwarding settings via the user menu
(
Page 101) or also using the WBM interface Page 247.
Forward
Settings
Call forwarding 87
Select the forwarding type and confirm (here for instance Unconditional).
Select the call type.
or
Select the option shown.
or
Select the option shown.
Select the softkey to confirm.
j Enter/edit and confirm the destination phone number.
You can now select another call type additionally and enter a destination phone
number. If you assign destination phone numbers for External only calls and
Internal only calls for example, both external and internal calls will be forward
-
ed to the respective destinations.
If the destination phone numbers for Any call are assigned or changed, this call
forwarding has priority and both external and internal calls are forwarded to this
destination phone number.
Press to open the call view. Call forwarding for the selected call type is activated.
Unconditional
Any call
External only calls
Internal only calls
Enter dest.
Phone
88 Call forwarding
Preconfiguring or changing destination phone
numbers
You can preconfigure up to five destination phone numbers for call forwarding.
These destination phone numbers (favourites) are saved on softkeys and can
then be assigned to the different call types.
Press the key shown.
Select the softkey to confirm.
Select and confirm the option shown.
For instance, select and confirm the first destination.
j Enter/edit and confirm the destination phone number.
If necessary, define additional destination phone numbers.
Select the softkey to confirm the option shown and save your input. The desti-
nation phone numbers are saved on softkeys.
Press to open the call view.
Copying and pasting destination phone numbers
The current destination phone number for a call type is copied. For example, the current destination phone
number for All calls should also become the current destination phone number for Internal only calls.
Press the key shown.
Select the softkey to confirm.
You are then offered three forwarding types in the Forwarding menu with three
call types each and with frequently used destination numbers preassigned by
default:
• Unconditional
–Any call
– External only calls
– Internal only calls
•Busy
–Any call
– External only calls
– Internal only calls
• No reply
–Any call
– External only calls
– Internal only calls
• Edit favorites
1. Copy
Select the forwarding type and confirm (here for instance Unconditional).
Select the call type (here for instance Any call).
Select the softkey to confirm.
Forward
Settings
Edit favorites
Destination 1
Save & Exit
Phone
Forward
Settings
Unconditional
Any call 3339
Copy
Call forwarding 89
2. Paste to a call type of the same forwarding type
Select the destination call type (here for instance External only calls).
Select the softkey to confirm.
Both call types now have the same destination phone number. The call type Ex-
ternal only calls is activated automatically.
3. Paste to a call type of a different forwarding type
Select and confirm the forwarding type (here for instance Busy).
Select the destination call type (here for instance Internal only calls).
Select the softkey to confirm.
Both call types now have the same destination phone number. The call type In-
ternal only calls for Busy is activated automatically.
Press to open the call view.
External only calls
Paste
External only calls 3339
Busy
Internal only calls
Paste
Internal only calls 3339
Phone
90 Call forwarding
Assigning a destination phone number to a call type
Prerequisite: At least one destination phone number has already been saved.
Press the key shown.
Select the softkey to confirm.
Select the forwarding type and confirm (here for instance Unconditional).
Select the call type (here for instance Internal only calls).
Press the softkey with the saved number (favourite).
The call type is activated and the new destination is displayed.
Press to open the call view.
Activating/deactivating call forwarding
Prerequisite: One or more forwarding destinations are already configured for
the relevant call type(s).
Press the key shown.
The message:
"Set forward on to" is displayed with the last forwarding destination used and
the Softkey-Liste offers the following options:
• Accept
• Enter dest.
•Settings
• Cancel
Select the softkey to confirm.
The list of forwarding types is displayed:
• Unconditional
•Busy
• No reply
Forward
Settings
Unconditional
Internal only calls
3339
Internal only calls 3339
Phone
Forward
Settings
Call forwarding 91
Select the forwarding type and confirm (here for instance Unconditional).
Choose one of the call types offered
Any call 3339 (default setting is off)
External only calls 3335
Internal only calls 3336
and confirm your selection, for instance External. The call type is activated.
Press once more to deactivate this call type again.
You can also activate all three call types. The call type Any call has priority in
this case and all calls are forwarded to the defined destination phone number.
Call forwarding for the call types External and Internal can be activated at the
same time. INT/EXT is then shown on the display for the forwarding type Un
-
conditional.
The call forwarding settings can appear as follows:
Any call 3339 (default setting is off)
External only calls 3335
Internal only calls 3336
Press to open the call view. If you selected the forwarding type Unconditional
and activated a call type here, the call type is shown on the display with the call
forwarding icon and the Forward key illuminates. Nothing is shown on the dis
-
play for the forwarding types Busy and No reply.
Call forwarding chain
Sometimes calls to a station are forwarded to another station that also has call
forwarding or DND activated. This can create a call forwarding chain consisting
of several telephones where the last member of the chain is your phone.
A popup window opens on your phone's display with the following information:
• Who is calling.
• Who forwarded first or last.
• The reason for the forwarding is displayed by an icon.
You can set whether the station that forwarded first or last is displayed (see
Page 101).
Unconditional
External only calls 3339
All call types are deactivated automatically for the forwarding type Uncon-
ditional. Previously activated call forwarding for all call types remains ac-
tivated with the forwarding types Busy and No reply until deactivated
manually by you. Activated call forwarding for Busy and No reply is indi
-
cated in the list by the call forwarding icon.
Phone
92 Programmable function keys
Programmable function keys
The phone features a range of functions that can, if required, be programmed
on programmable function keys. The phone comes with eight function keys, all
of which can be programmed on two separate levels.
The "Shift" function key for switching between the two function key levels is pre-
assigned. This assignment should be maintained where possible so you can
switch between the two function key levels. The labels for the function keys are
displayed on the right edge of the display. The function keys can also be pro
-
grammed via the web interface Page 247.
List of available functions
1. Not assigned 24.Headset
2. Selected dialling 25.Do not disturb
3. Repeat dialling 26.Group pickup
4. CF unconditional 27.Repertory dial
5. CF no reply 28.Feature toggle
6. CF busy 29.Mobility
7. CF unconditional - any 30.Directed pickup
8. CF unconditional – int. 31.Trennen
9. CF unconditional – ext. 32.Callback
10.CF busy - any 33.Cancel callbacks
11.CF busy – int. 34.Consult
12.CF busy – ext. 35.Call Waiting toggle
13.CF no reply - any 36.Immediate ring
14.CF no reply – int. 37.PreView
15.CF no reply – ext. 38.Start application
16.Ringer off 39.Call recording
17.Hold 40.Built in fwd
18.Alternate 41.Personal directory
19.Blind transfer call 42.Pause callbacks
20.Transfer call 43.Resume callbacks
21.Deflecting 44.Video on
22.Shift 45.Corporate directory
23.Conference 46.
Programmable function keys 93
Programming function keys
Initiating programming
Directly via the function key
Hold down the key you want to assign a function to until the programming
prompt is displayed.
Confirm to begin programming. The key illuminates continuously.
or Via the user menu
You can also program keys via the user menu.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown. You are prompted to press the key you
wish to program.
Press the key you want to program with a function. The key illuminates continu-
ously.
If the prompt is not displayed or a programmed function is not executed,
you can only launch key programming via the user menu (ask your admin
-
istrator about the current setting).
OK
Services
User
Phone
Program keys
94 Programmable function keys
Beginning programming
Select and confirm the option shown to program the first level.
or
Select and confirm the option shown to program the second level.
Select and confirm the required function (e.g. "Do not disturb") in the context
menu.
Select and confirm the option shown if you want to change the label on the
graphic display.
j Enter and confirm the key label you want.
Select the softkey to confirm.
Programming enhanced functions
Repertory dialling
Hold down the key you want to assign a function to until the programming
prompt is displayed.
Confirm to begin programming. The key illuminates continuously.
Select and confirm the option shown.
Confirm and select and confirm the required function in the context menu.
Select and confirm the option shown if you want to change the label on the
graphic display.
j Enter and confirm the label you want (e.g. the destination station).
Select and confirm this option to enter a destination phone number.
j Enter and confirm the station's destination phone number.
You can select and insert special characters via the softkeys:
• « Clear call
• ~ Make consultation
• » Make normal call
• ¬ Pause
Select the softkey to confirm.
Feature toggle
Only available for "Hunt group" functions ( Page 190).
Normal
Shifted
Do not disturb
Label
Save & Exit
If the prompt is not displayed or a programmed function is not executed,
you can only launch key programming via the user menu (ask your admin
-
istrator about the current setting).
OK
Normal
Repertory dial
Label
Setting
Save & Exit
The repertory dial can be up to 40 characters long.
Programmable function keys 95
Hold down the key you want to assign a function to until the programming
prompt is displayed.
Confirm to begin programming. The function key illuminates continuously.
Select and confirm the option shown.
Select and confirm the required function in the context menu.
Select and confirm to change the key labelling.
j Enter and confirm the key label you want (e.g. "busy/free").
Select and confirm this option to enter the relevant code.
j Enter the code (see Code list table Page 201) and confirm.
Select the softkey to confirm.
Configuring a fixed forwarding key
Hold down the function key to which a function should be assigned until the pro-
gramming prompt is displayed.
Confirm to begin programming. The function key illuminates continuously.
Select and confirm the option shown.
Call forwarding depending on the forwarding type
Select a forwarding type:
• CF unconditional
•CF no reply
•CF busy
Select and confirm the required function.
If the prompt is not displayed or a programmed function is not executed,
you can only launch key programming via the user menu (ask your admin
-
istrator about the current setting).
OK
Normal
Feature toggle
Label
Setting
Save & Exit
If the prompt is not displayed or a programmed function is not executed,
you can only launch key programming via the user menu (ask your admin
-
istrator about the current setting).
OK
Normal
CF unconditional
96 Programmable function keys
Call forwarding depending on the call type
If use of server feature has been enabled by administrator and the Ext/int for-
warding function is activated, call forwarding by incoming call type functionality
will be available to you. Forwarding in this case is dependent on the forwarding
type and additionally on the call type.
Select one of the forwarding types:
• CF unconditional - any
• CF unconditional – int.
• CF unconditional – ext.
• CF busy - any
• CF busy – int.
• CF busy – ext.
• CF no reply - any
• CF no reply – int.
• CF no reply – ext.
Select and confirm the option shown if you want to change the label on the
graphic display.
j Accept or edit the label and confirm.
Select and confirm this option to enter the forwarding destination.
j Enter and confirm the phone number of the forwarding destination.
Select the softkey to confirm.
CF unconditional - any
Label
Setting
Save & Exit
Programmable function keys 97
Using function keys
The use of programmed functions depends on the phone's status. The relevant
display appears once you have pressed a function key.
Example 1: Calling a saved number
Prerequisite: The idle menu is shown on the display.
Press the function key for a saved number. The connection is set up.
Example 2: Activating/deactivating Call Waiting
toggle
You can press a key to activate or deactivate call waiting functionality, even dur-
ing a call. The prerequisite for this is that a second call is allowed ( Page 109).
A second call is allowed by default.
Press the "Call Waiting toggle" function key. The function key extinguishes. The
second call function is deactivated. The call is rejected or forwarded.
Example 3: Immediate ring
This function allows you to switch the preset delay ( Page 148) on and off for
all line keys. By default the delay is set, the key does not illuminate.
Press the "Immediate ring" function key. The function key illuminates. The delay
ringtone is disabled. An incoming call rings immediately regardless of what delay
time is configured.
98 Programmable function keys
Resetting function keys
Here you can reset function keys you configured back to factory settings (see
also
Page 231).
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown to switch to the Reset user data menu.
Select the option shown.
Select and confirm the option shown in the context menu to delete the contents
of the function keys.
Select the softkey "Reset selected user data". The contents of the function keys
you configured are deleted.
Services
User
Reset
Function key data
Yes
Delete selection
Keys that can only be configured by administrator remain unchanged.
Enhanced phone functions 99
Enhanced phone functions
Incoming calls
Rejecting a call
You can reject an incoming call.
Prerequisite: An incoming call is displayed or signalled. The function is ap-
proved by the administrator.
Select the softkey to confirm. The caller hears a busy signal.
Deflecting a call
Using call deflection
Prerequisite: An incoming call is displayed or signalled. The function is ap-
proved by the administrator.
Select the softkey to confirm. The call is immediately deflected if a destination
phone number
Page 100 is programmed.
or If you did not set a phone number when programming call deflection, a pop-up
menu appears prompting you to enter a destination phone number for call de
-
flection.
j Enter and confirm the destination phone number.
The call is deflected.
Reject
If the rejected caller's phone number is transmitted, it is saved in the call
list. You can then call this party back at a later time.
Deflect
100 Enhanced phone functions
Permitting call deflection
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select and confirm the option shown.
j Enter the phone number to which the station should be deflected and confirm.
or Deflecting to a DSS number
A call can be deflected to a direct station selection (DSS) subscriber using the
DSS key if the key has been configured and the deflect function has been acti
-
vated by administrator Page 133.
Information only, as set by administrator: Yes or No.
Select the softkey to confirm.
Services
User
Configuration
Incoming calls
Deflect
Allow deflection
Yes
Default destination
Entering a destination phone number is not mandatory when call deflec-
tion is active. If you want to deflect a call, you are prompted to enter a des-
tination phone number if none is stored.
Deflect to DSS Yes
Save & Exit
Enhanced phone functions 101
Configuring call forwarding
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until "Settings" is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Configuring call forwarding
Select and confirm the option shown.
For a description of the settings, see section ”Standard call forwarding”
Page 77 or ”Call forwarding by call type” Page 84.
Setting alerts
Use the Call forward alerts menu to enable and disable visual and audible alerts
for call forwarding (not possible with the Forwarding key).
Select and confirm the option shown.
Select the option shown.
Select and confirm Yes/No in the context menu.
or
Select the option shown.
Select and confirm Yes/No in the context menu.
or
Select the option shown.
Select and confirm Display last/Display first in the context menu.
Select the softkey to confirm.
Placing a call on hold
You can use this function to place an ongoing call on hold, for instance to pre-
vent the other party overhearing a conversation with a colleague in the same
room. The held party hears music on hold if Music on hold is active on this par
-
ty's phone Page 106.
The call forwarding settings can also be entered via the Forwarding key
(
Page 78).
Services
User
Configuration
Incoming calls
Forwarding
Settings
Alerts
Visual alerts
Yes
Audible alerts
Yes
Forwarding station...
Display last
Save & Exit
102 Enhanced phone functions
Prerequisite: You are conducting a call.
Press the key shown. The key flashes.
Retrieving a held call
Select the softkey to confirm.
or
Press the flashing key.
Using line keys
On multi-line telephones you use the line keys to place ongoing calls on hold.
Press the corresponding line key. The line key LED starts flickering. The call is
now on hold.
Hold
If you do not retrieve the held call after a defined time interval, a reminder
beep sounds three times and a prompt to retrieve the call or disconnect
appears on the display. The settings for this can be found on
Page 104
and Page 104.
Reconnect
Hold
Enhanced phone functions 103
Retrieving a held call
Press the corresponding line key. The line key LED lights up. The call is re-
trieved.
Held call wait status
After placing a call on hold, you can replace the handset and then decide wheth-
er to retrieve the call or disconnect.
Prerequisite: You placed a call on hold and replaced the handset or pressed
the loudspeaker key in speakerphone mode.
A recall follows immediately and a pop-up menu appears on the display:
Confirm with the softkey to retrieve the held call in speakerphone mode.
or
Confirm with the softkey to disconnect the held call.
The LED display Page 25 or status display on the "Overview" tab
Page 35 indicates to other multi-line telephones on which this line is
also configured that the call is on hold. These phones can then pick up the
call.
Reconnect
Disconnect
If you enabled "Hold and hang-up" ( Page 105), the call is placed on hold
for a defined time interval ( Page 104) before the prompt is displayed
with a recall to retrieve the call or disconnect. You can however retrieve the
call or disconnect via the softkeys "Reconnect" and "Disconnect" before
the defined time expires.
This function is not considered on multi-line phones.
104 Enhanced phone functions
Activating/deactivating the hold reminder tone
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Setting the hold reminder time
Use "Hold reminder" to specify when you want to receive an automatic reminder
about a held call. The minimum time value is 3, that
is, the reminder is output
after three minutes. The maximum value is 15 minutes.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until "Settings" is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select a value between 3 and 15 from the context menu and confirm.
Select the softkey to confirm.
Services
User
Configuration
Connected calls
Allow hold rem.
Yes
Save & Exit
Services
User
Configuration
Connected calls
Hold rem. delay
3
Save & Exit
Enhanced phone functions 105
Activating/deactivating Hold and hang-up
This function works in the following call scenarios:
• You have placed a call on hold and hang up.
• You are conducting a consultation call and the second party hangs up.
• You have answered a second call and you or the second party hangs up.
You can use "Hold and hang-up" to determine whether you will be prompted im-
mediately or after a defined time to retrieve the held call.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until "Settings" is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu to activate the function
or
Select and confirm the option shown to deactivate the function again. The func-
tion is always deactivated by default.
Select the softkey to confirm.
This function cannot be used on multi-line phones.
Services
User
Configuration
Connected calls
Hold and hang-up
Yes
No
Save & Exit
106 Enhanced phone functions
Music on hold
If the Music on hold option is active, music is played back when you are placed
on hold by another party.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until "Settings" is active.
Confirm the option shown.
if nec. j
Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Services
User
Configuration
Connected calls
Music on hold
Yes
Save & Exit
Enhanced phone functions 107
Call waiting (second call)
You can accept a second incoming call in the course of an ongoing call. The call-
er hears the on-hook signal while you hear a call-waiting signal tone.
You can reject or accept the second call. Before you accept the second call, you
can end the first call or place it on hold for subsequent retrieval.
You can also block the second call or the signal tone Page 109.
Answering a second call
Prerequisite: You are conducting a call and call waiting is allowed Page 109.
Select the softkey to confirm
You can talk to the second party.
The connection to the first party is on hold.
You can still
• toggle between the first and second call or
• put on hold and retrieve the second and first call alternately
Page 71 or
• initiate a conference
Consultation call from second call
If the second call is your active call you can initiate a consultation call from it.
Prerequisite: The administrator must have approved the consultation in the
second call.
From a consultation call in the second call you can
• initiate a conference
• toggle between the second call and a consultation call
• put on hold and retrieve the second and consultation call successively
Page 71
• transfer a call
• disconnect the calls again
During a consultation in the second call, the first call is parked and can only be
unparked if the consultation or second call was ended or these calls were con
-
nected.
Accept
108 Enhanced phone functions
Disconnecting the second call
Select the softkey in the second call to confirm. The call to this station is discon-
nected and the call to the first station is reconnected.
Ending the second call by hanging up
If you or the second call partner hangs up, you will be prompted to retrieve the
first call again if "Hold and hang-up" is disabled (
Page 105). Otherwise, the
first call will remain on hold until you receive this prompt after a defined time in-
terval.
Ignoring the second call
Prerequisite: You are conducting a call and call waiting is allowed Page 109.
A second call rings.
Select the softkey to confirm.
The caller still hears the on-hook signal. You can subsequently Accept, Reject
or Deflect the second call for a brief time.
While the ignored second call continues to wait, from the active call you can:
• make a consultation call
• initiate a conference
• toggle between the consultation call and your call partner
• transfer a call
A third call would be rejected with the busy signal. If you have disconnected the
first call, the ignored second call rings like a normal call.
Rejecting a second call
Prerequisite: You are conducting a call and call waiting is allowed Page 109.
A second call rings.
Select the softkey to confirm.
The second call is rejected. The caller hears the busy signal. The caller's phone
number is added to the missed calls list.
Disconnect & return
Ignore
Reject
Enhanced phone functions 109
Deflecting a second call
Prerequisite: You are conducting a call and call waiting is allowed Page 109.
A second call rings.
Select the softkey to confirm.
j Enter the phone number and confirm.
The second call is deflected to the destination specified.
Connecting parties
Confirm with the softkey for the active connection. The other two parties are now
connected to one another. You can now hang up or dial another number for in
-
stance.
or Connecting by hanging up
Prerequisite: Connecting by hanging up is activated (ask your administrator)
and "Switch assignment" must be set to "Yes" (
Page 110).
] or Replace the handset or, if you are in speakerphone mode, press the loudspeak-
er key. The other two parties are now connected to one another.
Allowing call waiting
z
You can also configure this setting via the WBM interface Page 247.
Prerequisite: The option was programmed by your administrator.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Assuming Allow call waiting is activated, you can toggle a configured key to
switch call waiting on/off (
Page 97).
Deflect
Transfer now
Speaker
If the call waiting (second call) function is deactivated, a caller hears the
busy signal if you are already conducting a call.
Services
User
Configuration
Incoming calls
Handling
Allow call waiting
Yes
Save & Exit
110 Enhanced phone functions
Toggling associate
Set the "Toggling associate" function to Yes if you want to connect to a second
or pickup call by hanging up.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Services
User
Configuration
Connected calls
Toggling associate
Yes
Save & Exit
Enhanced phone functions 111
Transferring a call
You can transfer your current call to another party with or without consultation.
Blind transfer
Prerequisite: You are conducting a call. The options "Allow call transfer" and
"Transfer on ring" are allowed
Page 112.
Confirm with the softkey for the connection.
j Enter the phone number of the second party to whom you want to transfer the
call. You can also select and call a subscriber here from a call list or from one of
the two phonebooks
Page 153.
Select the softkey to confirm.
Transferring with consultation
You can announce a call to a recipient before transferring it.
Prerequisite: You are conducting a call. The "Allow call transfer" and "Transfer
on ring" options are allowed
Page 112.
Confirm with the softkey for the connection. The call is placed on hold.
j Enter the phone number of the party to whom you want to transfer the call. You
can also select and call a subscriber here from a call list or from one of the two
phonebooks
Page 153.
Select the softkey to confirm.
If the party answers:
Announce the call you want to transfer.
Confirm with the softkey for the connection.
or
Press the key shown.
Blind transfer
Start transfer
The graphic display returns to idle following successful transfer.
Consult
Dial
Transfer now
Transfer
112 Enhanced phone functions
If the party does not answer:
You do not have to wait for the second party to answer before you can transfer
the call.
Confirm with the softkey for the connection.
or Replace the handset or, if speakerphone mode is active, press the lit Speaker
key to transfer the call.
If the party does not answer, you will be called back by the first party after a de-
fined time.
Allowing call transfer
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Complete transfer
Services
User
Configuration
Connected calls
Allow call transfer
Yes
Save & Exit
Enhanced phone functions 113
Allowing Transfer on ring
If this option is allowed, you can activate call transfer by replacing the handset
even before the called party answers.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Services
User
Configuration
Outgoing calls
Transfer on ring
Yes
Save & Exit
114 Enhanced phone functions
CTI calls
Beep on auto-answer
When you dial a number with a CTI application (e.g. Outlook) and auto-answer
is activated, the phone switches automatically to speakerphone mode. If auto-
answer is deactivated, the phone first rings and you have to press the loud
-
speaker key or lift the handset in order to set up the call. This setting also defines
whether or not incoming calls are automatically accepted. If the function is ac
-
tive, an alert beep sounds when a call is automatically accepted. Details regard-
ing special application are provided on Page 132.
Information on the operation of the configured CTI application can be found in
the corresponding operating instructions.
z
You can also configure this setting via the WBM interface Page 247.
Prerequisite: The option was programmed by your administrator.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Services
User
Configuration
Incoming calls
CTI calls
AutoAnswer
Yes
AutoAnswer beep
Yes
Save & Exit
Enhanced phone functions 115
Beep on auto-reconnect
You can reconnect a held call both via the CTI application and via the phone. A
beep sounds when you toggle between an active call and a held call when the
function is active.
z
You can also configure this setting via the WBM interface Page 247.
Prerequisite: The option was programmed by your administrator.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select the softkey to confirm.
Services
User
Configuration
Incoming calls
CTI calls
AutoReconnect beep
Yes
Save & Exit
116 Enhanced phone functions
Making calls
Dialling with the DDS key
You can program frequently used phone numbers on programmable function
keys
Page 92. If you press a direct destination selection key, the associated
contact or phone number appears and dialling is initiated.
Prerequisite: A DDS key is programmed Page 92.
Press the programmed DDS key. Dialling is initiated.
Dialling from the local phonebook
Press the key shown.
Select and confirm a contact. The phone number is dialled.
Select the softkey to confirm.
Select and confirm the preferred phone number. The phone number is dialled.
For detailed information about the local phonebook, see from Page 153.
Dialling from the corporate directory
Prerequisite: You have found and selected an entry in the corporate directory
(LDAP database)
Page 159.
The required entry is selected.
Select the softkey to confirm. The connection is set up.
For detailed information about the LDAP database, see from Page 159.
Directory
Niels, Bohr
Details
Business 2
Isaac, Newton
Dial
Enhanced phone functions 117
Dialling a phone number from a list
Press the key until the application tab for the relevant call list
1
is active.
Select and confirm the entry you want. The phone number associated with the
list entry is dialled.
Calling a contact from a group
Press the key shown.
Select the softkey to confirm.
Select and confirm the group you want.
Select the softkey to confirm.
Select and confirm a group member. The phone number is dialled.
Call Log
1. Please note the information in relation to call lists on Page 162
Niels, Bohr18.10. 07:06am
If the party listed is already in the phonebook, the appropriate phone num-
ber icon is displayed Page 153. If there are several numbers stored for
the party in the phonebook, these can also be selected in the context
menu.
Directory
Groups
@Home
View
Niels, Bohr
A phone number icon is displayed if the party is already stored as a contact
in the phonebook
Page 153. If there are several numbers stored for the
party in the phonebook, these can also be selected in the context menu.
118 Enhanced phone functions
Using autodial delay
A number is automatically dialled after a set delay starting from the entry of the
number's last digit. The autodial delay can be used:
• when dialling in idle mode
• when deflecting an incoming call
• when conducting a consultation
• when transferring an answered call.
The delay can be reduced by performing one of the following activities:
• Pressing the key . This always works.
• Lifting the handset. This only works if the phone number was entered when the
phone was idle or if it was entered for a consultation call when the handset was
off hook.
• Pressing the loudspeaker key. This only works if the phone number was en-
tered when the phone was idle and the loudspeaker key was not illuminated
or if the phone number was entered for a consultation call and the loudspeaker
key was not illuminated.
Settings for autodial delay
z
You can also configure this setting via the WBM interface Page 247.
If you select Autodial delay, you must either confirm with the softkey "Dial",
press the loudspeaker key or wait until the autodial delay expires to set up a call
when dialling with the handset on hook.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select a value between 1 and 9 and confirm.
Select the softkey to confirm.
If an emergency number is preset by your administrator, the autodial delay
for this phone number is reduced to one second.
OK
The setting does not affect automatic emergency number dialling.
Services
User
Configuration
Outgoing calls
Autodial delay
5
Save & Exit
Automatic dial delay does not work if you are using a dial plan and Imme-
diate dialling is configured (see Page 63). The number is automatically
dialled as soon as the string entered matches an entry in the dial plan.
Enhanced phone functions 119
Allowing Busy when dialling
If you activate this function, an incoming call received while you are performing
dialling is rejected. The caller then hears the busy signal.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Services
User
Configuration
Outgoing calls
Busy when dialling
Yes
Save & Exit
This setup option can also be found in the "Incoming calls" > "Handling"
menu.
120 Enhanced phone functions
Conference
Local conference
This type of conference is also referred to as a three-party conference. It in-
volves up to three participants.
Prerequisite: You are conducting a consultation call Page 67 or have accept-
ed a second call Page 107 and the conference function is active Page 121.
Initiating a local conference
Press the key shown. You are connected to both parties at once. The conference
is displayed.
Conducting one-to-one calls
Select the connection you want to clear down.
Select the softkey to confirm. You are now involved in a one-to-one call with the
remaining call party.
or
Conference
User A
Disconnect
If you already are involved in a secure connection with a party when you
initiate a consultation call, the original party is placed on hold. The new
consultation connection can be either secure or unsecured. However, the
first connection remains secure even if all three parties are now joined to
-
gether in a conference.
The entire conference is unsecured if the connection to at least one of the
parties is not secure (see also
Page 48).
The relevant padlock icon appears in the "Conference" row.
Enhanced phone functions 121
Ending a local conference
Allowing call partners to continue a conference after you exit
Prerequisite: The function "Allow joining in a local conference" ( Page 122)
was activated.
Select the softkey to confirm.
or
] or Replace the handset or, if you are in speakerphone mode, press the loudspeak-
er key. Both call partners remain connected. You are disconnected from the con-
ference call.
Disconnecting a party
Select the softkey to confirm. Both connections are cleared down – the confer-
ence is cleared down.
Allowing a local conference
This option allows or blocks the "Local conference" function.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Exit Conference
Speaker
End Conference
Services
User
Configuration
Connected calls
Allow conferences
Yes
Save & Exit
122 Enhanced phone functions
Allowing joining in a local conference
You can use this option to decide whether or not your call partners are allowed
to join calls after you exit the conference call.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Services
User
Configuration
Connected calls
Allow exit conf
Yes
Save & Exit
Enhanced phone functions 123
System conference
This type of conference is also referred to as a large conference. It can include
up to 16 parties.
Prerequisite: You are conducting a consultation call Page 67 or you have ac-
cepted a second call Page 107 and the "system conference" feature was con-
figured by your administrator.
Establishing a conference
Press the key shown. You are connected to the first two parties at once. The con-
ference is displayed with the current participants. You can now:
• initiate a consultation call
•add a party
• put the conference on hold
• leave the conference.
Conducting a consultation call
Select the softkey to confirm.
or
Press the key shown. If the party answers, you can:
• toggle between the party and the conference
• connect the consultation call to another called party
• end the consultation call and return to the conference
• add the consultation call party to the conference.
Adding a party
Prerequisite: You are conducting a consultation call and the conference is on
hold.
Press the key shown. The party is added to the conference. Only the conference
and all current participants are now displayed.
Putting the conference on hold
Press the key shown. The conference is placed on hold and you can consult with
someone in your office, for instance.
Leaving a conference
Select the softkey to confirm. You are disconnected from the conference call and
can dial another number, for instance. The other call partners remain connected.
Conference
Consult
Conference
If you want to use the phonebook or a call list for a consultation call,
press the Hold key and then open one of the phonebooks or a required
call list (
Page 153).
Alternatively you open one of the phonebooks or a call list without using
the Hold function – the conference is automatically put on Hold.
Conference
Hold
Exit Conference
124 Making calls with multiple lines
Making calls with multiple lines
You can use your OpenScape Desk Phone IP 55G as a multi-line phone. If you
have any questions regarding how to configure your phone as a multi-line
phone, please contact your administrator.
The following is a description of the telephony scenarios for multi-line phones.
To facilitate understanding, you should familiarise yourself with the enhanced te
-
lephony application and how to use the line keys beforehand. Furthermore, you
can specify individual settings for your multi-line telephone. Refer to the follow
-
ing sections for a detailed description of the individual components:
• Introduction to multi-line phones Page 14
• Lines and line keys
Page 25
• Multi-line telephony interface
Page 35
• Individual settings
Page 147
Incoming calls
Depending on your individual settings, you will be notified of incoming calls
Page 220.
Accepting calls for the primary line
In this case, the telephone behaves in the same way as a single-line telephone.
See
Page 48 and Page 99.
Accepting a call via the headset
Press the flashing key for the main line
or
J Press the answer key on the headset to answer the call.
Making calls with multiple lines 125
Accepting calls for secondary lines
Prerequisite: The secondary line is configured on your multi-line telephone.
Using the handset
^ Lift the handset.
[ Conduct call.
Using the line keys
Press the flashing line key.
Speakerphone mode.
or
Select the softkey to confirm.
Speakerphone mode.
Making calls
You must seize a line before you can make calls on a multi-line telephone.
Line seizure can be configured on an individual basis. Your administrator can de-
termine if the lines on your telephone can be automatically seized and with
which priority.
The line that rings is automatically selected. If calls are ringing on more
than one line, you will be connected to the line that has been ringing the
longest.
Accept
If you have seized a secondary line, this line is reserved for you for making
calls for a specific period as defined by the administrator. No other user
can seize this line during this period, even if the line is also assigned to this
user's telephone.
126 Making calls with multiple lines
Manual line seizure
^ Lift the handset
or or or press the speakerphone key or headset key.
Press the required line key.
or
With the handset on hook, press the key shown until the application tab
Overview is active Page 35.
Select and confirm the required line (e.g. line 2). The tab for this line is displayed.
j Enter the phone number or use redial, for example. The connection is set up.
Automatic line seizure
Prerequisite: Your administrator has configured automatic line seizure.
^ Lift the handset
or or or press the speakerphone key or headset key.
The line defined during configuration is seized.
j Enter the phone number and confirm. The connection is set up.
Dialling the last dialled number
The last phone number dialled on your telephone – on the primary line in the
case of line keys – is displayed for redialling in a pop-up menu.
^ Lift the handset
or or or press the speakerphone key or headset key.
Seize the required line Page 125.
Select the softkey to confirm
1
. The connection is set up.
Speaker
Headset
Phone
Line 2
Speaker
Headset
Speaker
Headset
Redial {1}
1. Please note the information in relation to the call journal on Page 65
Making calls with multiple lines 127
Forwarding calls for the primary line
Call forwarding can only be activated for the primary line. Which call forwards
are possible, how they are configured and activated can be found from
Page 77.
Call forwarding information
Prerequisite: Your administrator has activated "Forwarding shown".
If you have activated one of the forwarding types on your phone for the primary
line and a station calls, a popup window with the following information opens:
• Who is calling?
• The forwarding destination.
During calls
Making and receiving calls on a single line
If you only use one line on your multi-line telephone to make calls, and you re-
ceive calls on the same line, the phone operates in the same way as a single-
line telephone:
• Redial Page 65
• Consultation
Page 67
• Toggle/Connect
Page 70
• Callback
Page 73
•Hold
Page 101
• Call waiting (second call)
Page 107
• Transfer a call
Page 111
• Conference
Page 120
Functions available exclusively for the primary line:
• Call lists Page 40
• Voicemail
Page 43
• Call forwarding
Page 77
• "Do not disturb"
Page 168
Depending on your individual settings, you will be notified of incoming calls
Page 153.
128 Making calls with multiple lines
Making and receiving calls with multiple lines
Accepting a waiting call
Prerequisite: You are conducting a call. At the same time, a call is incoming on
another line.
[ Call on line 1.
Press line key for line 2. The call on line 1 is placed on hold.
[ Conduct call on line 2.
\ End call on line 2.
Press line key for line 1.
[ Retrieve call on line 1.
Putting a line on hold
On a multi-line telephone you can use the line keys to place calls on hold.
Prerequisite: You are conducting a call.
Press the call-line function key.
• The line key LED flashes.
• The line LED displays the hold status on all multi-line phones to which the line
is connected.
• On phones connected to the line, a user can press the relevant line key and
accept the held call.
During a consultation call or after accepting a waiting call the hold function can-
not be used.
Depending on the setting for "Rollover", you will be notified of incoming
calls
Page 153.
All multi-line users that share the line on which the call is being held
Page 25 can now pick up the held call. To prevent other users from an-
swering the held call, you must place the call on "Consultation" hold
Page 67.
Depending on the setting made by your administrator, you may have to
press the line key twice to accept the call on the other line. The first call is
either placed on hold or released depending on the setting.
Making calls with multiple lines 129
Lines with hot or warm line function
Your administrator can configure a hot or warm line for the primary and second-
ary line.
The function is activated when on
• the primary line
you lift the phone's handset or press the line or loudspeaker key
• the secondary line
you press the line key.
A number specified by you is dialled immediately with a hot line and after a spe-
cific time with a warm line.
Examples:
• The phone in the lift immediately dials the reception number.
• The phone at a patient's bed dials the ward number after one minute, for ex-
ample, if no other number is dialled.
Entering a number for the hot and warm line function
Specify which number should be dialled when the hot or warm line function is
activated.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the required line in the context menu.
Select and confirm the option shown.
j Enter and confirm the destination.
Select the softkey to confirm.
Connecting
A station of a line trunk group is on a call. Its primary line is configured as a sec-
ondary line on your phone. This line now has the status "busy." You can connect
to the call by pressing the illuminated key for this line (see also
Page 25).
Prerequisite: A secondary line is set up on your multi-line phone, the option to
connect to the call is activated for your phone and "system conference" is set up
for your system (
Page 123).
If a preview is set up and activated for the relevant line ( Page 152), you have
to press the line key a second time following the preview in order to connect.
Services
User
Configuration
Keyset
Lines
Line
Hot warm dest
Save & Exit
130 Making calls with multiple lines
The key of a secondary line illuminates – it is busy. You want to connect to the
call.
Press the illuminated line key. A conference is established. You are connected
to the parties on the secondary line. The key continues to illuminate and the con
-
ference is shown on the display.
You can now:
• Put the secondary line on hold
• Leave the conference on the secondary line
• Make a consultation call
• Accept a second call
• Alternate between a new call party and a conference on the secondary line.
• Include a call party from a consultation or a second call in the conference.
If there is already a conference on the secondary line you are connected
to this conference. The conference is shown on the display.
Making calls with multiple lines 131
Direct station selection keys
Apart from line keys, administrator can also configure direct station selection
(DSS) keys. You can use a DSS key to call an internal station directly, pick up
calls for this station or forward calls directly to it.
Calling a station directly
You cannot use DSS if the user is on another call (flashing LED).
Calling from the idle menu
Press the relevant DSS key.
or
Press the key shown until the "Overview" tab is active.
Select and confirm the DSS line. The key lights up and the connection is estab-
lished via the primary line.
Consultation with the DSS station
Prerequisite: You are conducting a call and your administrator has configured
the DSS key for consultation.
Press the relevant DSS key for the consultation. The key lights up and a connec-
tion is established. If the station answers, you can toggle, transfer the first call or
initiate a conference.
Phone
DSS call 1
Administrator can configure the DSS key so that the connection is also es-
tablished when the DSS station has activated "Do not disturb" or call for-
warding.
If administrator has configured transfer instead of consultation, you can
only transfer the current call to the DSS station.
132 Making calls with multiple lines
Call pickup
You can pick up calls for another DSS station. The LED flashes if a call is incom-
ing for this station's line.
Indirect pickup
Prerequisite: The auto-answer function must be deactivated Page 114.
Press the DSS key. The call is routed to your primary line and rings.
^ Lift the handset
or or or press the speakerphone key or headset key. You are connected with the other
party.
Rejecting a call
Prerequisite: Your administrator enabled the reject option for DSS keys and de-
activated auto-answer Page 114.
Press the DSS key. The call is routed to your primary line and rings.
Select the softkey to confirm. The caller hears a busy signal.
Direct pickup
Prerequisite: The auto-answer function must be activated Page 114.
Press the DSS key. The call is routed to your primary line and you are immedi-
ately connected with the other party via speakerphone.
Speaker
Headset
Reject
Making calls with multiple lines 133
Deflecting a call to a DSS station
Prerequisite: The deflect function is enabled for DSS keys. For information on
the current setting, see
Page 100.
If you receive a call on one of your lines, you can immediately deflect it to the
DSS station.
Your phone rings and a line key flashes.
Press the relevant DSS key. The call is deflected to the DSS station. If the DSS
station does not answer, you can pick up the call by pressing the DSS key.
LED display on DSS keys
DSS Key Meaning
Off: The line is in idle mode.
Flashes: You can accept a call for the DSS station via the key. The
call is routed to your primary line when the call is accepted.
Illuminates: The line is busy. Provided that second call is activated
you can still reach the DSS station via the key. It can accept your
call as a second call.
134 Making calls with multiple lines
Making calls in an executive-secretary team
An executive-secretary team is configured by the administrator and may include
up to four executive and up to two secretary telephones.
Sample scenarios
This example assumes that two executive and two secretary phones are config-
ured. Calls for the executives are forwarded immediately to the respective sec-
retary phone. A secretary then connects the call with or without consultation to
the responsible executive using the direct station selection key.
Prerequisites:
The following call forwards are configured ( Page 77):
•For All calls from Executive 1 to Secretary 1
•For
All calls from Executive 2 to Secretary 2
•Forward on
Busy and forward on No reply from Secretary 1 to Secretary 2
•Forward on
Busy and forward on No reply from Secretary 2 to Secretary 1
"Allow call waiting" should be activated on the secretaries' phones
(
Page 109). This function can optionally be activated and deactivated using a
key if a key has been configured for it.
Line and direct station selection keys have been configured by administrator and
"Transfer on hangup" and server features have been activated.
Secretary 1 Secretary 2
Executive 1 Executive 2
Line
Executive 1
Executive 2
Secretary 2
Shift
Line
Executive 1
Executive 2
Secretary 1
Shift
Line
Secretary 1
Secretary 2
Shift
Line
Secretary 2
Secretary 1
Shift
Secretary 1 Secretary 2
Executive 1
Executive 2
Call waiting
Call waiting
Making calls with multiple lines 135
Accepting a call
Incoming calls for the executives should be forwarded immediately to the as-
signed secretary and answered there. The line overview ( Page 138) shows
whether the executive has activated call forwarding.
Accepting calls at the secretary phone
An incoming call for "Executive 1" rings at the assigned "Secretary 1".
The line key of the "Secretary 1" phone flashes.
Press the line key to answer the call. The station answers. The line key flashes
rapidly.
Early call pickup by Executive 1
An incoming call for "Executive 1" rings on "Secretary 1". The "Secretary 1" di-
rect station selection key on the "Executive 1" phone flashes. The "Secretary 1"
has not yet answered the call. Before the call is forwarded to "Secretary
2",
"Executive
1" picks up the call early.
Press the "Secretary 1" direct station selection key on the "Executive 1" phone
to answer the call.
Forward to Secretary 2
An incoming call for "Executive 1" rings at the assigned "Secretary 1". The call
is not answered. After a specified period the call is forwarded to "Secretary
2".
The line key of the "Secretary
2" phone flashes and it rings.
Press the line key on the "Secretary 2" phone to answer the call. The station an-
swers. The "Secretary 2" direct station selection key on the "Executive 1" phone
illuminates.
Second call
Prerequisite: "Allow call waiting" is activated.
If "Secretary 1" receives a second call, this can be accepted, ignored, forwarded
or rejected. Detailed information on this can be found from
Page 107.
If the second call was answered, it can be forwarded using consultation or the
direct station selection keys.
The "Secretary 1" direct station selection key on the "Executive 1" phone
also flashes.
The "Secretary 1" direct station selection key on the "Executive 1" phone
illuminates.
If for example a call for "Executive 2" on "Secretary 2" is not answered,
"Secretary
1" or "Executive 1" can pick up the call early.
If "Secretary 1" is busy, the call is forwarded immediately to "Secretary 2"
if:
• a consultation call is being made or
• "Allow call waiting" is deactivated.
136 Making calls with multiple lines
Connecting a call
If e.g. the "Secretary 1" answered a call, it can forward the call using the direct
station selection keys to the following telephones:
• Executive 1
• Executive 2
•Secretary 2.
The following examples show connections to "Executive 1".
Making calls with multiple lines 137
Connecting with consultation
Press the DSS "Executive 1" key. "Executive 1" answers. Announce the call.
^ Lift the handset
or or or press the speakerphone key or headset key.
Connecting without consultation
Press the DSS "Executive 1" key. "Executive 1" does not answer.
Confirm with the softkey for the connection.
^ Lift the handset
or or or press the speakerphone key or headset key. The "Executive 1" phone rings.
If "Executive 1" does not answer the call, a recall follows (see also Page 111)
after a specified period of time.
Consultation without connecting
Press the DSS "Executive 1" key. "Executive 1" answers. Transferring is not
wanted. The "Secretary
1" takes the call back.
Select the softkey to confirm. The "Secretary 1" is reconnected with the caller.
Toggle, disconnect or conference
During a consultation call "Secretary 1" can toggle between "Executive 1" and
the caller, initiate a conference or disconnect one of the two call parties. More on
this subject can be found on pages
Page 70 and Page 120.
Speaker
Headset
You can also select "Complete Xfer" from the context menu.
Complete transfer
Speaker
Headset
The "Executive 1" direct station selection key on the "Secretary 1" phone
illuminates.
Drop & return
138 Making calls with multiple lines
DSS keys
These keys are configured in such a way that every phone can be reached by
every phone in the group. The DSS keys are also used for consultation calls.
Press a team member's DSS key. The relevant phone rings and the party an-
swers.
Using line overview
To view the status of the lines, change from the "My phone" tab to the "Overview"
tab on the phone screen.
Further information on the line status can be found on Page 35.
The "executive-secretary" team can be expanded with line keys by the adminis-
trator. These lines keys however have no influence on the behaviour of the "ex-
ecutive-secretary" configuration.
Line g
DSS:Executive 2
DSS:Secretary 2
[My phone]
Overview
Shift key
Line
Executive 1
Executive 2
Bohr, Niels
Line busy
0123456632419
Secretary 2
DSS:Executive 1
Line forwarded
Meeting
Line forwarded
10:23 MON 26.01.09 Secretary 1
View Bridge
Making calls with multiple lines 139
"Executive-secretary" with Executive/
Assistant Cockpit
An "Executive/secretary" team is configured by the administrator using the "Ex-
ecutive/Assistant Cockpit" – referred to in this manual as E/A Cockpit for short.
A team can for example consist of four executive and two secretary phones.
Sample scenarios
This example assumes that two executive and two secretary phones as well as
two representatives (with variable numbers), two mobile phones (with fixed num
-
bers) and an answering machine are configured for E/A Cockpit.
Secretary 1 Secretary 2
Executive 1
Executive 2
Line
Executive 1
Executive 2
Secretary 2
Shift
Line
Executive 1
Executive 2
Secretary 1
Shift
Line
Secretary 1
Secretary 2
Shift
Line
Secretary 2
Secretary 1
Shift
Secretary 1 Secretary 2
Executive 1
Executive 2
Call waiting
Call waiting
Deputy 1 Deputy 2
Deputy 2Deputy 1
140 Making calls with multiple lines
Prerequisites:
The E/A Cockpit application is installed on the phone and the connection to a E/
A Cockpit server is entered.
"Allow call waiting" should be activated on the secretaries' phones
(
Page 109). Line and DSS keys have been set up and configured by admin-
istrator and Transfer on hangup, uaCSTA and server features are activated.
Function overview
The following tasks can be performed using the E/A Cockpit application:
• Call forwarding management on the executive phones
– Calls are forwarded to the secretary phone
– Call forwarding is deactivated
– Calls are forwarded to a mobile phone
– Calls are forwarded to a variable number
• Call forwarding for an executive phone can be configured directly on the exec-
utive phone or from the secretary phone
• Call forwarding can be attached to a condition
• Secretary status management
– Presence status
– Call forwarding destination configuration
– Representative activation and deactivation
• The presence and call forwarding status can be read on each secretary phone
and on the respective associated executive phone
• The presence status and required call forwarding for the secretary can be set
from both the secretary and associated executive phone
• DSS keys can be used
• Connecting calls with and without consultation
• Calling configured executive mobile numbers and connecting calls
• Answering and connecting calls
• Second call
Making calls with multiple lines 141
Launching E/A Cockpit from the secretary
For completeness sake it is assumed that no other telephone in the team has
launched the application at this point.
Press the key as often as required until the Applications tab is active.
Select the E/A Cockpit application.
Select the softkey to confirm. The XML application is launched and a new "E/A
Cockpit" tab with the overview is opened. The last status and configured call for
-
warding are displayed.
Services
Start
The displayed settings are examples.
My status
Secretary 2
Executive 1
Applications
E/A Cockpit
Shift key
Line
Executive 1
Executive 2
At Desk
At Desk
To Assistant (Strict)
10:23 TUE 30.04.13 Secretary 1
Secretary 2
Executive 2
To Assistant (Soft)
Select "To..." No Back
142 Making calls with multiple lines
Managing call forwarding
All executives can configure their displayed call forwardings themselves or have
the secretary configure them. The result is displayed on the E/A Cockpit tab of
Secretary
1 and Secretary 2.
Call forwarding for Executive 1 is to be modified, for example, in the E/A Cockpit
overview menu of Secretary
1.
Select and confirm the option shown.
You are offered the Settings selection menu for Executive 1, with the following
options (examples):
• Immediate Ring
• To Assistant (Strict)
• To Mobile
•To 31201
• To Voicemail
Cancel call forwarding
This option has no further settings. The selection is confirmed and call forward-
ing is thereby cancelled. If a call is received for Executive 1, his or her phone
rings
Select and confirm to cancel call forwarding.
Forwarding to assistant
The "To assistant" option offers further setting options via the softkeys. If you
want to apply the current setting, simply confirm this option. For additional op
-
tions:
Select the option shown.
The softkeys are assigned as follows:
• Soft (if At Desk, otherwise Immediate Ring): The following is then displayed
in the E/A Cockpit overview menu:
"To Assistant (Soft)"
• Regular (if At Desk, otherwise To Voicemail): The following is then displayed
in the E/A Cockpit overview menu:
"To Assistant (Regular)"
• Regular mobile (if At Desk, otherwise To executive Mobile): The following
is then displayed in the E/A Cockpit overview menu:
"To Assistant (Regular mobile)"
• Regular to number (if At Desk, otherwise To a number): The following is
then displayed in the E/A Cockpit overview menu:
"To Assistant (Regular to number)"
• Strict (To Assistant in any case - Desk, Box or Mobile): The following is
then displayed in the E/A Cockpit overview menu:
"To Assistant (Strict)"
To Assistant (Strict)Exec
Immediate Ring g
To Assistant (Strict)
If each other respective secretaries have the "At Desk" status
(
Page 144), calls are forwarded here in any case.
Making calls with multiple lines 143
Forwarding calls to a mobile phone
Calls can for example be forwarded to the mobile phone from Executive 1.
Select and confirm the option shown. Calls are forwarded to a predefined mobile
phone number.
Forwarding calls to a variable number
Calls can be forwarded to any number.
Select and confirm the option shown. You can change the number beforehand
using the softkey.
To Mobile g
To 31201g
Executive 1 and Executive 2 manage the call forwarding themselves using
the My status option. The change is displayed on the secretary phones.
144 Making calls with multiple lines
Managing secretary statuses
The "My status" option on the secretary phone is used to set the presence status
and if required to configure call forwarding.
Configuring status and call forwarding
Confirm the option shown. The "Set Status" dialog opens.
The following options are available in the "Set Status" menu:
•At Desk
•Off Desk
•To 31201
• Deputy [123456] on
Select the required option and confirm this. If a representative is activated, "Dep-
uty [123456] off" appears in the options list.
If Secretary 1 only has the "Off Desk" status, all his or her calls are automatically
forwarded to Secretary
2.
If you activate one of the two call forwardings, the "At Desk" or "Off Desk" status
does not affect these.
If the "To Assistant (Strict)" setting on the executive phone is activated, the vari-
able call forwarding and the call forwarding to the representative only takes ef-
fect if the other secretary has the "Off Desk" status or has activated call forward-
ing to a representative or variable number.
The "To" variable call forwarding and call forwarding to a representative can be
configured simultaneously:
• Deputy: Forwards calls for the executive phones
• Variable call forwarding: Forwards calls for the secretary phone
My status At Desk g
If the respective other secretary has the "At Desk" status, calls are for-
warded in any case.
The current status of call forwardings is displayed on the "My phone" tab
on the respective executive phone.
Making calls with multiple lines 145
Changing the call forwarding destination
Select the option shown. The softkeys are assigned as follows:
• Call mobile
•Forward Nr.
• Deputy Nr.
• Deputy on or Deputy off
The "Forward Nr." and "Deputy Nr." softkeys are used to modify the number for
variable call forwarding and for the deputising function.
Changing the status remotely from another phone
For example you can change the status of the first secretary phone from the ex-
ecutive phone or the second secretary phone.
Confirm the option shown. You have the following options if defined.
•At Desk
•Off Desk
• Deputy [123456] on
• To Mobile
• To Voicemail
Confirm for example to configure the absence of Secretary 1. The secretary set-
tings are displayed on all phones.
My status At Desk g
Secretary 1 At Desk
Secretary 1 Off Desk
146 Making calls with multiple lines
Making calls in the E/A Cockpit team
Using DSS keys
These keys are configured in such a way that every phone can be reached by
every phone in the group. The only exception is when both secretaries have the
"Off Desk" status and variable call forwarding is configured, in which case calls
are forwarded to the variable call forwarding destinations. The DSS keys are
also used for consultation calls.
Calling the executive's mobile phone or connecting to the mobile
phone
If an executive is away, the secretary can reach him or her directly on his or her
mobile phone. If necessary change to the E/A Cockpit tab.
Select the option shown.
Select the softkey to confirm.
For instance, select Executive 1 and confirm the option shown. The mobile
phone rings and Executive
1 answers.
If you have a call on hold, you can connect the other station with Executive 1 by
simply hanging up.
Answering and connecting calls
The procedure for answering and connecting calls in the team is exactly the
same as described in Chapter
”Making calls in an executive-secretary team”
Page 134.
Second call
Prerequisite:
• "Allow call waiting" is activated.
• The respective other secretary has the "Off Desk" status or
• The other secretary is already on a call and active call forwarding is set for your
phone.
If you receive a second call, you can accept, ignore, forward or reject it. Detailed
information on this can be found from
Page 107.
If you have answered a second call, you can connect the call via consultation or
using the DSS keys.
My status At Desk g
Call mobile
Executive 1 12345 g
Making calls with multiple lines 147
Settings for MultiLine (keyset)
The details for each keyset line contain supplementary information for the user.
The following uneditable fields are displayed:
•Address
– Displays the phone number for the line
• Ringer on/off
– Shows whether the ringer is activated for this line
• Selection sequence
– Displays the priority of each line seizure when the handset is lifted or the
loudspeaker key for this line is pressed
Displaying the line on the "Overview" tab
Specify here if the selected line should be displayed on the "Overview" tab.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select the required line (e.g. primary line).
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Services
User
Configuration
Keyset
Lines
Primary Line 1
Allow in overview
Yes
Save & Exit
148 Making calls with multiple lines
Setting the time for a delayed ringtone
Specify the length of time before a held call should be signalled on a line.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select the required line (e.g. primary line).
Select and confirm the option shown.
j Enter and confirm a value (between 0 and 3600 seconds).
Select the softkey to confirm.
You can activate and deactivate the set delay time for all line keys using a func-
tion key Page 97.
Services
User
Configuration
Keyset
Lines
Primary Line 1
Ring delay
Save & Exit
Making calls with multiple lines 149
Setting the ringtone for lines
If special ringtones have been configured by administrator for lines, you can ad-
just these here to suit your requirements.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Select and confirm the option shown.
if nec. j Enter and confirm the User password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the required line (for example, line 1).
Selecting the ringer
Select the option shown.
Select the softkey to confirm.
Select the ringtone file
1
or "pattern" you want in the context menu. You will im-
mediately hear the associated ringer melody.
Confirm the selected ringtone file.
Select the softkey to confirm.
Services
User
Configuration
Keyset
Lines
Line 1
Ringer file
Edit
ABC.mp3
1. The phone displays the current setting
OK
Save & Exit
150 Making calls with multiple lines
Selecting the pattern melody
The following setting is only effective if you selected "Pattern" under the ringer
option.
Select the option shown.
Select the softkey to confirm.
Select the required pattern melody
1
in the context menu between 1 and 8
(e.g. 4). You will immediately hear the corresponding Pattern melody.
Confirm the selected Pattern melody.
Select the softkey to confirm.
Selecting the pattern sequence
The following setting is only effective if you selected "Pattern" under the ringer
option.
Select the option shown.
Select the softkey to confirm.
Select the required Pattern sequence in the context menu between 1 and 6 (e.g. 2). You
will immediately hear the set Pattern melody with the selected Pattern sequence.
Confirm the selected Pattern melody.
Select the softkey to confirm.
Pattern melody
Edit
4
1. The phone displays the current setting
OK
Save & Exit
Pattern sequence
Edit
2
OK
Save & Exit
Making calls with multiple lines 151
Configuring the "Overview" tab display
Specify here the sequence in which the individual lines on the "Overview" tab
should appear on the display.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
All lines that are displayed in the overview Page 147 are listed.
Select and confirm the required line (e.g. primary line).
Select one of the following options from the context menu to move an individual
line:
• Move up
• Move down
• Move to top
• Move to bottom
or
Select and confirm the option shown to arrange the lines in the same sequence
as the line keys.
or
Select and confirm the option shown to display all line keys in the overview.
Select the softkey to confirm.
Services
User
Configuration
Keyset
Overview
Primary Line 1
Use FPK order
Add all lines
The setting made for "Allow in overview" Page 147 is ignored here.
Save & Exit
152 Making calls with multiple lines
Line preview
Prerequisite: You are already on a call on one line and a further call rings on a
secondary line. You have programmed a function key with the "Preview" function
Page 92.
Preview for a call
Prerequisite: Your administrator has deactivated the permanent preview func-
tion.
Press the "Preview" function key. The key illuminates. The preview function is
temporarily activated.
Press the flashing line key. A popup window opens and you receive information
about the caller. Press the line key again to accept the call or wait until the popup
closes itself after a specified period of time.
The preview function is switched off and has to be switched on again for a further
operation.
Permanent preview
Prerequisite: Your administrator has activated the permanent preview function.
Press the "Preview" function key. This way the preview for all lines with "preview
mode" remains active until you press the "Preview" function key again.
If the line preview has been deactivated, a call is answered immediately
on a line when the line key is pressed, without first showing caller informa
-
tion.
Phonebooks and call lists 153
Rollover for a line
Your administrator can determine how rollover calls are to be signalled.
Only the relevant line key flashes.
or
Z You hear a special advisory tone and the corresponding line key flashes.
or
Z The ringer melody set sounds briefly (approx. 3 seconds) via the loudspeaker
and the corresponding line key flashes.
or
Z You hear a short notification tone.
Z k The telephone rings using the configured call signal, the corresponding line key
flashes and a pop-up menu containing the available information is displayed.
Phonebooks and call lists
Personal phonebook
Your personal phonebook should not contain more than 1000 entries.
Creating a new contact
Press the key shown.
Select and confirm the option shown.
Select the softkey to confirm.
The form for entering contact data opens.
Select and confirm the field you want.
j Complete and confirm.
Select the softkey to confirm.
Editing a contact
Press the key shown.
Select the party.
Select the softkey to confirm. The form for entering contact data opens.
The ringer melody is not played in speakerphone mode.
Directory
Options
New contact
You do not have to complete all fields to save a new contact.
Last name
Save & Exit
Directory
Niels, Bohr
Details
154 Phonebooks and call lists
Select and confirm the field you want.
j Complete and confirm.
Select the softkey to confirm.
Selecting a preferred phone number
If multiple phone numbers were assigned to a contact, you can select the pre-
ferred phone number here that you want to use for calls via the phonebook.
Press the key shown.
Select a phonebook entry.
Select the softkey to confirm.
Select and confirm the option shown.
Select and confirm the preferred phone number. The phone number is stored.
Deleting all phonebook entries
Press the key shown.
Select the softkey to confirm.
You receive a confirmation prompt: "Delete all entries from directory?"
Select the softkey to confirm if you are sure.
Last name
Save & Exit
Directory
Niels, Bohr
Details
Default No.
Business 2
Directory
Delete all entries
Delete all
Phonebooks and call lists 155
Managing contact groups
Creating a new group
Press the key shown.
Select the softkey to confirm.
Select the softkey to confirm. An overview appears for new groups.
Select and confirm the option shown.
j Enter and confirm a new group name.
Select the softkey to confirm. The new group is stored.
Editing a group name
Press the key shown.
Select the softkey to confirm.
Select and confirm a group.
Select the softkey to confirm.
Select and confirm the field you want.
j Edit and confirm an entry.
Select the softkey to confirm. The changes are applied.
Directory
Groups
New group
Group name
Save & Exit
Directory
Groups
Home
Edit
Group name
Save & Exit
156 Phonebooks and call lists
Adding a contact to a group
Press the key shown.
Select a phonebook entry.
Select the softkey to confirm.
Select and confirm the option shown.
Select and confirm a group.
Select the softkey to confirm.
Deleting a group
Press the key shown.
Select the softkey to confirm.
Select a group.
Select the softkey to confirm.
A confirmation prompt opens.
Select the softkey to confirm.
Saving a picture for a contact
Press the key shown.
Select the softkey to confirm.
Select a group.
Select the softkey to confirm.
Select a group member.
Select the softkey to confirm.
The form for entering contact data opens.
Select and confirm the option shown.
Select and confirm the picture. Pictures must be available; you can load them
using OpenStage Manager, for example.
Select the softkey to confirm. The selected picture is assigned to the contact. It
appears on the graphic display with the usual contact information the next time
a call is received.
Directory
Niels, Bohr
Details
Groups
Home
Save & Exit
Directory
Groups
Home
Delete
Delete
Directory
Groups
Home
View
Niels, Bohr
Details
Picture
Picture 1
Save & Exit
Phonebooks and call lists 157
Quick search in the phonebook
You can use the quick search to search the phonebook for the initial letters of a
specific last name.
Press the key shown.
j Enter the initial letters.
The quick search input screen opens automatically. Your search is narrowed
down by every additional letter entered in the input screen.
Select a contact as soon as the name you are looking for appears.
Select the softkey to confirm.
Select and confirm the preferred phone number. The phone number is dialled.
Directory
Niels, Bohr
Details
Business 2
158 Phonebooks and call lists
Changing the display format for contacts
Press the key shown.
Select the softkey to confirm.
Select a display format.
Select the softkey to confirm.
h Press the key to return to the phonebook. The display format selected is stored.
Directory
Display
Lastname, Firstname
Select
Phonebooks and call lists 159
Corporate directory
The corporate directory is an LDAP database. It can be accessed via your net-
work if access has been configured correctly by administrator.
You can perform searches using the name (simple search) or different informa-
tion on an entry (advanced search), for example job title or department name.
Searching for a contact
Press the key as often as required until the "Corporate" (LDAP) tab is active.
Select the softkey to confirm.
Select and confirm the required search field (e.g. "Last name").
j Enter a search text.
Once you have completed all required search fields, confirm the search request
by selecting and confirming "OK" on the display keypad
Page 28.
Select the softkey to confirm.
You can now:
• Call the contact Page 116.
• View the entry (see below).
Viewing entries
Prerequisite: You found and selected a contact (see above).
Select the softkey to confirm.
Directory
Advanced search
Last name
When entering data in the search fields, note that
• the entry of wildcards is not permitted.
• an * is automatically inserted at the start of the search string for phone
numbers.
• an * is inserted at the end of the search string in other fields.
Find
Details
160 Phonebooks and call lists
New search
To conduct a new search, you must first clear all the search fields.
Select the softkey to confirm. All search fields have been cleared.
Defining a qualifier before a search
Prior to a search, you can select which qualifiers should also appear in the out-
put list in the Options context menu.
Select the softkey to confirm. You may choose between the following criteria:
• No qualifier
• Job function
• Address 1
•Email
• Business 1
• Mobile
• Business 2
•Private
•Company
• Address 2
Select the softkey to confirm.
h Exit the list.
Delete
Qualifier
Select
Phonebooks and call lists 161
Quick search
Press the key as often as required until the "Corporate" (LDAP) tab is active.
j Enter the initial letter of the surname you need, e.g. "K".
A single-line search window appears at the lower edge of the display.
Do not enter any further characters. After a predefined period of time or after
pressing the
i key, all available names with the corresponding initial letter are
displayed. You can restrict the output by entering the second and other letters.
The ( key is used to switch between letters and numbers. The h key is used
to delete individual characters.
You can control the search individually by entering extended characters. To se-
lect extended characters, first press the * key.
Rule list:
Quick search using parts of a search string
If administrator adds a field to the template for the corporate directory and as-
signs this field to an existing search field, you can use any strings in a last name,
for example, for the search.
To list all entries, for example, in which the string "er" appears in the Last name
field, enter this character combination when prompted to enter the name.
Once the output list is available with entries that match this condition, you can
now skip to the first corresponding entry by entering the initial letter of the last
name.
Copying entries to the local phonebook
You can copy contacts from the company-wide phonebook into your personal
phonebook.
Press the key as often as required until the "Corporate" (LDAP) tab is active.
Select the required entry from the list, e.g. Hans Meier.
Select the softkey to confirm. The entry is copied with all details into the personal
phonebook. The "Contact created" message appears.
Directory
K
Extended
character
Description
# Searches for the exact string before the extended character
, You can enter first and last name separately using a comma. A
search is carried out for the last name (possibly using a
wildcard) and the first name with the first character after the
comma.
* Wildcard. This searches for the character entered and all
possible subsequent characters.
Please consult your administrator to establish whether an additional field
has been added to the template for the corporate directory and which
search field it has been assigned to. Note that a traditional quick search
will return unintended results in this case.
Directory
Hans Meier
Save & Exit
162 Phonebooks and call lists
Call lists
For a detailed description of the different call lists, see Page 40. The function
must be activated in order to view and manage call lists Page 163. If the call
journal is not activated, the message "Call Log is disabled" is shown on the dis-
play when you press the w key.
Viewing details
Press the key until the call list you want is active.
Select the entry you want.
Select the softkey to confirm.
For display and information shown Page 42.
Deleting entries
Deleting an individual entry
Press the key until the call list you want is active.
Select the entry you want.
Select the softkey to confirm.
The entry is deleted.
Deleting all entries in a list
Press the key until the call list you want is active.
Select the softkey to confirm.
All entries in the list displayed are deleted.
Call Log
Niels, Bohr18.10. 07:06am
Details
Call Log
Niels, Bohr18.10. 07:06am
Delete
Call Log
Delete all entries
Phonebooks and call lists 163
Copying entries from the call lists into the
personal phonebook
Press the key until the call list you want is active.
Select the entry you want.
Select the softkey to confirm.
You have the following options for "Create contact":
• Saving and changing
• Saving without changing
• Exiting (without saving)
Saving and changing
Select the softkey to confirm.
The screen to edit a contact in the personal phonebook opens Page 153. Fill
out the relevant fields accordingly and save the new contact.
Saving without changing
Select the softkey to confirm.
An entry is created and the message "Contact created" is displayed. If you open
the phonebook, you will be prompted to update the directory. A "Copied con
-
tacts" group is created for such entries so that you can find them more easily.
Call Log
Niels, Bohr18.10. 07:06am
Copy
Save & Exit
Exiting (without saving)
164 Phonebooks and call lists
Call logging
Activating/deactivating the call journal
The function can be disabled in order to prevent unauthorised third parties gain-
ing information on the other party involved in the call from the call lists. No further
calls or conversations are then logged. The function is always activated by de
-
fault.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu to deactivate the call
journal. The message "Call Log is disabled" is shown on the display.
or
Select and confirm the option shown in the context menu to reactivate the call
journal.
Select the softkey to confirm.
Logging missed calls
The following two options are available to you:
• Answered elsewhere
• Delete entry
All missed called intended for this line are logged and new missed calls are dis-
played. If the "Exclude" option is selected for "Answered elsewhere", missed
calls for this line that were answered either by other subscribers in the group or
with "Directed pickup" are neither displayed nor logged (see also
Page 55).
The "Exclude" setting is recommended if groups are set up.
When you deactivate the call journal, please note that the customary last
number redial function will also be affected by this. You can then no longer
redial the last number dialled
Page 65.
Services
User
Configuration
Call logging
General
Enable call log
No
Yes
Save & Exit
If the function is deactivated, all existing entries in the journal as well as
messages for available missed calls on the display and via LEDs are de
-
leted.
Phonebooks and call lists 165
Missed calls you called back are deleted automatically in the default setting "De-
lete when called". You can prevent this by selecting the option "Manually" for
"Delete entry" and delete these calls specifically yourself.
z
You can also configure this setting via the web interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select the option shown.
Services
User
Configuration
Call logging
Missed calls
166 Phonebooks and call lists
Displaying missed calls that were answered elsewhere
Missed calls that have been answered by other subscribers are indicated with a
green checkmark.
Select and confirm the option shown.
Select and confirm the option shown in the context menu to prevent calls an-
swered by other subscribers being displayed in the list.
or Deleting missed calls when called
Select and confirm the option shown.
Select and confirm the option shown in the context menu to delete entries man-
ually when called.
Select the softkey to confirm.
Answered elsewhere = Include
Exclude
Delete entry = When called
Manually
Save & Exit
Privacy/security 167
Privacy/security
Deactivating the ringtone
You can deactivate your ringtone if you do not want to be disturbed by your
phone ringing. You can also deactivate the ringtone while the phone is ringing.
Deactivating the ringtone using the dialpad
* Hold down the key until the "Ringer off" icon appears in the status bar
Page 27 on the display.
The ringtone is deactivated.
* To switch the function back on, hold down the key until the "Ringer off" icon dis-
appears from the status bar on the display.
You can also switch the function on and off using the option in the idle menu.
Select the softkey to confirm.
or
Deactivating the ringtone with a function key
Prerequisite: The "Ringer off" function key must be configured Page 92.
Press the "Ringer off" function key.
Press the illuminated function key once more to deactivate the "Ringer off" func-
tion.
Ringer off
168 Privacy/security
Deactivating the ringer temporarily for incoming calls
and reactivating it
If you are disturbed on an important call by the phone ringing, for example, you
can deactivate the ringer temporarily and then activate it again.
) Press the key briefly. The ringer is deactivated.
) Now press the key again briefly. The ringer is reactivated.
Do not disturb
If "Do not disturb" is activated, your telephone will not ring. The caller hears the
busy tone or an announcement that the called party does not wish to accept any
calls.
Prerequisite: The "Do not disturb" function must be allowed Page 169.
Enabling "Do not disturb" via key
You have already programmed a key with the "Do not disturb" function
Page 92.
Press the "Do not disturb" programmable function key.
Press the illuminated function key once more to deactivate the "Do not disturb"
function.
or
On multi-line telephones Page 14 you can only activate the "Do not dis-
turb" function for your primary line.
Privacy/security 169
Enabling "Do not disturb" via softkey
Select the softkey to confirm. The "Do not disturb" icon appears in the header.
or
Select the softkey to confirm. The "Do not disturb" icon is deleted.
Allowing "Do not disturb"
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
DND off
DND on
Services
User
Configuration
Incoming calls
Handling
Allow DND
Yes
Save & Exit
170 Privacy/security
Security
User password
Your User password protects your individual configurations, including your lan-
guage settings. You can also use the user password to lock your telephone
Page 173.
Administrator may have configured the following settings:
• The password is deactivated: You do not have the option of configuring user
settings. The message "Password is disabled" is displayed.
• The password is temporarily locked: You do not have the option of configuring
user settings at this time. The message "Password.suspended" is displayed.
• After initially logging on to a user area, you may have to replace the default
password with a new password.
• A password can have a predefined period of validity: You will have to create a
new password when the period ends. The message "Change Password ({1}
days left)" will alert you to this at the appropriate time. The message "Pass-
word has expired" appears when the validity period is over. Confirm "Change
password" and change the password as described in this section.
• If you repeatedly enter the wrong password (2 to 5 times), additional attempts
are blocked. You can make another attempt after a predefined time.
• It is possible that you will not be able to re-use a previously used password for
a period of time, which means you have to create another "new password".
This does not affect deactivation of the password prompt
Page 172.
• Your administrator can tell you about the rules for what and how many charac-
ters can or must be used in the password.
z
The user password can also be modified via the web interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password Page 26.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter the current password (at least six characters, text input, see Page 28)
and confirm your entry.
Select and confirm the option shown.
j Enter the new password (at least six characters, text input, see Page 28) and
confirm your entry.
The preset password "000000" corresponds to a blank password. In other
words, the phone cannot be locked and the user menu is not password
protected (see also
Page 172).
Services
User
Security
Change user password
Current password
New user password
Privacy/security 171
Select and confirm the option shown.
j Enter and confirm the new password once more.
Select the softkey to confirm.
Confirm New user password
Save & Exit
172 Privacy/security
Deactivating the password prompt
You can deactivate the phone's password prompt if a password has already
been configured.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter the current password (at least six characters, text input, see Page 28)
and confirm your entry.
Select and confirm the option shown.
j Enter six zeros ("000000") to deactivate the password prompt. Confirm your in-
put (at least six characters, text input, see Page 28).
Select and confirm the option shown.
j Enter six zeros ("000000") once again and confirm.
Select the softkey to confirm.
Deactivating the password prompt does not apply to the web
interface
Page 247, OpenStage Manager or CTI applications that use a
password prompt. As long as the password prompt is deactivated, you do
not have access to user settings via the WBM interface or the OpenStage
Manager.
If you deactivate the password prompt, you can no longer lock the phone
Page 173 and the user menu is not password protected.
Services
User
Security
Change user password
Current password
New user password
Confirm New user password
Save & Exit
Privacy/security 173
Locking the phone
You can lock your phone to protect it against unauthorised access. In this way,
no one can make calls or change your user settings unless they know your user
password.
Predefined numbers from the dial plan can still be dialled when the phone is
locked. For more information, contact your administrator.
Activating the phone lock
# Hold down the key shown until "Phone lock Confirm lock" appears.
Select the softkey to confirm. The phone lock activates immediately.
or
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm. The phone is locked.
Unlocking the phone
The display shows: Phone locked.
There are two options available for unlocking the phone:
• Unlock user
• Unlock admin
Select the softkey to confirm if you know the user password. You are prompted
to enter the user password.
or
Select the softkey to confirm if you only know the administrator password. You
are prompted to enter the administrator password.
You can only lock the phone if you have set a user password Page 170.
The password for this must not be the default setting "000000".
Check if necessary whether the telephone lock function has been activat-
ed for you by administrator.
Confirm lock
Services
User
Security
Phone lock
Phone lock
Yes
Save & Exit
If an emergency number is entered on the phone by administrator, Emer-
gency call appears on the display for selection when you have activated
the lock. You can also enter the emergency number via the dialpad.
User unlock
Admin unlock
174 Privacy/security
j Enter and confirm the User password or administrator password. The phone is
unlocked if the password was correct.
If the telephone is locked, an emergency number entered by administrator
can be dialled using the dialpad or the Emergency call option.
If the phone is locked, repdial keys cannot be used. This also applies even
if the emergency number is saved on this key.
Mobility function 175
Mobility function
Prerequisite: Your phone is configured by administrator to support mobility. A
DLS server is available in the LAN and its address is entered in the phone.
Mobility scenarios
When you log on to your phone or any other mobility-enabled phone, the follow-
ing scenarios are possible:
Logging on and off at the same phone
• Log on as a mobility user Page 176.
• Log off as a mobility user
Page 177.
Logging on and off at different phones
In these cases, administrator may have made the following settings:
• Log on at a remote phone with forced logon, when the user is still logged on
at that phone
Page 178.
• Delayed logon at a remote phone with forced logon, when the user is still
logged on at that phone and the phone is busy
Page 178.
176 Mobility function
Logging on and off at the same phone
Logging on to the phone
No other mobility user is logged on.
Logon via a key
If a program key is configured for Mobility.
Press the "Mobility" program key.
or Logon via the context menu
Select the softkey in idle mode Page 29 to confirm.
You are prompted to enter your mobility ID.
j Enter and confirm mobility ID – usually a phone number.
You are prompted to enter the password.
j Enter and confirm the user password.
The following messages appear on the display:
• Logging on mobile user
• Validating
• Registering
• Downloading user data
Once logon is complete, the "Mobility" program key LED lights up and the mo-
bility icon appears on the graphic display next to the mobile phone number.
Mobile logon
Mobility ID
Enter password
Mobility function 177
Logging off from the phone
Prerequisite: You are logged on as a mobility user.
Logoff via key
If a program key is configured for Mobility.
Press the "Mobility" program key.
or Logon via the context menu
Select the softkey in idle mode Page 29 to confirm.
You briefly have the option to cancel the logoff, otherwise the logoff process is
launched.
The following messages appear on the graphic display:
• Logging off mobile user
• Uploading user profile
• Registering
• Downloading user data
After you have logged out, the mobility icon is hidden.
Mobile logon
Cancel
178 Mobility function
Logging on at different telephones
An attempted logon is rejected if the user is already logged on to another phone
and "Logon with forced logoff" is disabled for the mobility user.
Logging on with forced logoff at a remote phone
If the user is already logged on at another phone and the remote phone is busy,
the logon is rejected.
If, however, your administrator enabled "Forced logoff during call" without setting
a time, the system does not consider whether or not the remote phone is busy.
Logon via a key
If a program key is configured for Mobility.
Press the "Mobility" program key.
or Logon via the context menu
Select the softkey in idle mode Page 29 to confirm.
You are prompted to enter your mobility ID.
j Enter and confirm mobility ID – usually a phone number.
You are prompted to enter the password.
j Enter and confirm the user password.
The following mobility messages appear in the display:
• Validating
• Logging off elsewhere
• Registering
• Downloading user data
The logoff is simultaneously displayed on the remote phone. Once logon is com-
plete, the "Mobility" program key LED lights up and the mobility icon appears on
the graphic display
.
Logging on with forced, delayed logoff at a remote
phone
If the remote phone is busy and your administrator enabled "Forced logoff during
call" with a set timeout, forced logoff does not occur until this timeout expires.
Logon via a key
If a program key is configured for Mobility.
Press the "Mobility" program key.
or Logon via the context menu
Select the softkey in idle mode Page 29 to confirm.
You are prompted to enter your mobility ID.
Mobile logon
Mobility ID
Enter password
Mobile logon
Mobility ID
Mobility function 179
j Enter and confirm mobility ID – usually a phone number.
You are prompted to enter the password.
j Enter and confirm the user password.
The following mobility messages appear in the display:
• Logging off elsewhere
• Validating
• Registering
• Downloading user data
Once logon is complete, the "Mobility" program key LED lights up and the mo-
bility icon appears on the graphic display .
Enter password
At the same time, the graphic display on the busy remote phone shows
"Forced logoff"
. After the set timeout, the active call is ended and remote
logoff is performed.
180 Video function
Video function
You can connect a USB camera to your OpenScape Desk Phone IP 55G so that
during a call you can see the other call partner, assuming he or she has also con
-
nected a camera, and vice versa (see Page 32). The video function is dis-
abled by default ( Page 183) as it is not yet fully supported by all telephone
systems.
Prerequisite: A suitable USB camera is connected and the video function has
been approved by the administrator and activated by you (
Page 183).
Activating and deactivating the function temporarily
You can activate and deactivate the video function temporarily via softkeys in
idle mode.
Confirm with the softkey to disable.
or
. Confirm with the softkey to enable.
Self view
Prerequisite: The phone is in idle mode.
In order to test whether your USB camera is working properly, activate the Self
view function via the softkey (see also
Page 32).
Select the softkey to confirm. You will see a video image of yourself and your
surroundings on the display for approx. 10 seconds.
Video off
Video on
Self view
Video function 181
Activating and deactivating a function with a key
You can configure a "Video on" key to monitor the status of the video function and
respond quickly (see
Page 92). This is useful in the following situations for ex-
ample:
• If the phone is already ringing and you want to quickly activate/deactivate the
video function before answering the call.
• The video status can be identified immediately from the key even if the phone
is in idle mode, the display is switched off or the screensaver is active.
S Press the "Video on" program key. The key illuminates and the video function is
activated. The video function can be deactivated by pressing the key again.
182 Video function
Self view
Prerequisite: The phone is in idle mode.
In order to test whether your USB camera is working properly, activate the Self
view function in the context menu (see also
Page 32).
Select and confirm the option shown in the context menu. You will see a video
image of yourself and your surroundings on the display for approx. 10 seconds.
Video link
If the video function on your OpenScape Desk Phone IP 55G and the selected
remote station – likewise a OpenScape Desk Phone IP 55G – is enabled, you
can see your call partner and your call partner can see you on the display when
the connection has been set up (see
Page 32).
^ Lift the handset.
j Enter the phone number.
In the pop-up menu:
Select the softkey to confirm or wait until the dial delay expires (see
Page 118).
or
Select the softkey to confirm
1
.
The video link is set up automatically. The video image of your call partner ap-
pears.
Consultation
You can call a second partner during a video link.
Confirm with the softkey for the connection.
The connection to the video caller is placed on hold and the video image is hid-
den.
j Enter and confirm the second party's phone number.
Toggle/Connect
For a detailed description of alternating (toggling), see Page 70.
Select the softkey to confirm.
Switch to the first and then back to the second party so that the current picture
of the call partner is displayed in each case.
If you connect your two call partners (see Page 72), they will likewise have a
video link.
In the absence of a USB camera
If one of the partners has enabled his or her video function but does not have a
USB camera connected, you will see a crossed-out camera instead of the video
image of the call partner.
Self view
Dial
Redial
1. Please note the information in relation to the call journal on Page 65
Consult
Alternate
Video function 183
Holding a call
You place the call on hold for example to consult with someone else in the room.
Select the softkey to confirm. The video display is interrupted.
The video image of your call partner appears again when you reconnect.
Installing a USB camera
You will find USB cameras at the following link, which are recommended for use
on the OpenScape Desk Phone IP 55G. While the link refers to OpenStage
phones it is likewise valid for OpenScape Desk Phone IP 55G:
http://wiki.unify.com/wiki/Video_Telephony_for_OpenStage_SIP_60/80.
Do not connect any USB cameras that are not supported as this can cause the
phone to malfunction.
Connecting a USB camera
Plug the USB connector of the camera into the USB port on the bottom of your
OpenScape Desk Phone IP 55G (see
Page 17).
If you see the following message, the USB camera has been detected and can
be used.
Activating and deactivating the video function
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select the option shown.
Select and confirm the option shown in the context menu to activate the function.
The video function is disabled by default.
or
Select and confirm the option shown in the context menu to deactivate.
Select the softkey to confirm.
Hold
New USB device detected
video.camera USB2.0 Camera
Services
User
Configuration
Video Call
Video on
Yes
No
Save & Exit
184 OpenScape Voice functions
OpenScape Voice functions
The OpenScape Voice supports a number of functions that you can activate and
deactivate from your phone.
Feature toggle key for hunt group
You can pick a programmable function key and program it as a feature toggle
key for activating the "make line busy" and "stop hunt" functions.
You can then use the programmable function key to activate or deactivate the
relevant OpenScape
Voice function on the server for this phone.
You can only program first-level programmable function keys because those
linked to LEDs are used to display the function status as either on (LED on) or
off (LED off). The LED indicates the status of the function on the server and can
therefore change without any of the programmable function keys being pressed.
Example:
Switching between "Line busy" and "Line free" (see also Page 190).
Prerequisite: Your administrator configured a programmable function key with
the function "Busy" ("make line busy" for the hunt group)
Page 94.
Press the programmable function key – the key lights up.
Press the illuminated programmable function key once again to release the line
- the keys stops illuminating.
Some OpenScape Voice functions are only available if the "Server fea-
tures" function was activated on the phone by the administrator.
On multi-line telephones, the full scope of OpenScape Voice functions is
only available for the primary line.
Hunt group functions can also be activated via codes Page 190.
OpenScape Voice functions 185
Making anonymous calls
Your administrator decides whether or not your caller ID (name and phone num-
ber) is displayed on a called party's station. Anonymous calling is when your
data is not transmitted. The settings configured can be deactivated, however, for
specific calls.
Deactivating
If your administrator permanently activated anonymous calling for your phone,
you can deactivate this setting as follows:
^ Lift the handset.
j Enter the code (see the table of codes Page 201) to transmit the caller infor-
mation.
Z You hear a confirmation tone/announcement.
Activating
If your administrator activated caller ID transmission for your phone, you can de-
activate this setting as follows:
^ Lift the handset.
j Enter the code (see the table of codes Page 201) to suppress the caller ID.
Z You hear a confirmation tone/announcement.
Caller ID transfer is suppressed. "Unknown/Anonymous" appears on the called
party's display instead of the
caller ID.
• If your caller ID is transmitted: your caller ID is displayed.
• If your caller ID is suppressed: "unknown" is displayed.
186 OpenScape Voice functions
Deactivating anonymous calling
temporarily for the next call
If your administrator activated caller ID transmission for your phone, you can de-
activate this setting for the next call as follows:
^ Lift the handset.
j Enter the code (see the table of codes Page 201).
Z Wait until you hear the confirmation tone/announcement.
j Dial the phone number of the party you want to contact.
Caller ID transmission is reactivated after this call.
Deactivating anonymous calling
temporarily for the next call
If your administrator suppressed caller ID transmission for your phone, you can
enable this setting for the next call as follows:
^ Lift the handset.
j Enter the code (see the table of codes Page 201).
Z Wait until you hear the confirmation tone/announcement.
j Dial the phone number of the party you want to contact. When you end this call,
caller ID transmission is suppressed once again for the next call.
OpenScape Voice functions 187
Creating a list for selective calls
For call acceptance
You can create a list of the phone numbers from which you are willing to accept
calls (also known as a selection list). Your administrator knows how long this list
may be in the OpenScape
Voice used on site in your facility.
A connection is set up if a caller's phone number matches a number in the se-
lection list. If there is a match,
• the caller receives a message that the party refuses to accept any calls with
this number,
or • the call is forwarded to an external phone number.
Contact your administrator for information on how your
OpenScape Voice is configured locally.
^ Lift the handset.
j Enter the code (see the table of codes Page 201).
Various announcements deliver the following information:
• The name of the feature (selective call acceptance)
• The current status (active or inactive)
• The current scope of the selection list
These announcements are followed by verbal user prompts that let you
• add entries to the selection list,
• delete entries from the selection list,
• check the selection list,
• activate or deactivate the function.
For call rejection
As for selective call acceptance, you can create a selection list with the phone
numbers of parties from whom you are not willing to accept calls. Your adminis
-
trator knows how long this list may be in the OpenScape Voice used on site in
your facility.
A call is not connected if the caller's phone number matches a number in the se-
lection list; the caller is notified that the called party rejects calls from this num-
ber. If the caller's number is not in the selection list, the call is put through to you
as usual.
^ Lift the handset.
j Enter the code (see the table of codes Page 201).
Various announcements deliver the following information:
• The name of the feature (selective call rejection)
• The current status (active or inactive)
• The current scope of the selection list
These announcements are followed by verbal user prompts that let you
• add entries to the selection list,
• delete entries from the selection list,
• check the selection list,
• activate or deactivate the function.
188 OpenScape Voice functions
Anonymous calls
Rejecting
You can reject all calls from parties who activated a data protection feature
(e.g.
caller ID suppression) to prevent their phone number from being transmit-
ted. In this case, you are not informed that a call was rejected.
^ Lift the handset.
j Enter the code (see the table of codes Page 201).
Accepting
You can also accept calls from parties who activated a data protection feature
(e.g.
caller ID suppression) to prevent their phone number from being transmit-
ted.
^ Lift the handset.
j Enter the code (see the table of codes Page 201).
OpenScape Voice functions 189
Using abbreviated dialling
Abbreviated dialling gives you access to a central list of frequently dialled phone
numbers.
You can dial a specific phone number by simply entering a digit string. As these
are three-digit numbers, you can store up to 1000 phone numbers. This list is
stored centrally and managed by your administrator.
^ Lift the handset.
j Enter the code (see the table of codes Page 201) followed by a number be-
tween 0 and 999 for the phone number you want to dial.
The number is automatically dialled.
Call tracing
You can request automatic tracing of the last received internal call. This is par-
ticularly suitable for identifying malicious, irritating or troublesome calls.
n Lift the handset.
o Enter the code (see the table of codes Page 201). The phone number is iden-
tified. Ask your administrator for the result.
190 OpenScape Voice functions
Hunt group functions
To ensure optimum handling of specific calls, your telephone can be assigned to
a pickup group
Page 55 and/or a hunt group.
Your administrator can incorporate multiple telephones in a hunt group. If your
telephone is assigned to a hunt group, OpenScape
Voice forwards calls for the
members of your group in accordance with specific rules defined by administra
-
tor. Hunt groups are a simple solution for distributing calls to a group of tele-
phones.
If you want another member of the group to pick up an incoming call, you can
set your telephone to signal the busy status for your line to the other members
of the hunt group. Hunt group calls will then no longer be forwarded to your tele
-
phone.
Making a line busy
This prevents this line being used for calls in a hunt group.
Activating
^ Lift the handset.
j Enter the code (see the table of codes Page 201).
Z Wait until you hear the confirmation tone/announcement.
Deactivating
Make the line free once more for the hunt group.
^ Lift the handset.
j Enter the code again (see the table of codes Page 201).
Z Wait until you hear the confirmation tone/announcement.
This feature can also be activated by means of a function key
(
Page 184).
OpenScape Voice functions 191
Marking the last line in the hunt group chain
Sets the "stop hunt" line in the hunt group chain. The system will stop looking for
a free line in the hunt group chain after it reaches this line.
Activating
^ Lift the handset.
j Enter the code (see the table of codes Page 201).
Z Wait until you hear the confirmation tone/announcement.
Deactivating
Unmark the line as the end of the hunt group chain.
^ Lift the handset.
j Enter the code again (see the table of codes Page 201).
Z Wait until you hear the confirmation tone/announcement.
192 OpenScape Voice functions
Reachability
You can make either serial calls or simultaneous calls on several sites. The fea-
tures for this are
• Serial call
• Parallel call
Prerequisite: The administrator has configured the respective feature for your
main number in OpenScape Voice.
Serial call
Managing number lists/activating a serial call
Before the serial call number can be activated, a serial call list much be created.
This can be prepared either by administrator or you can create it yourself later.
Up to six numbers can be entered in the list for sites on which incoming calls in
-
cluding your main number should be signalled sequentially. Each number can
consist of up to 30 digits.
^ Lift the handset.
j Enter the code for the edit mode (see code table Page 201).
Edit mode opens and you hear an announcement with the following information:
• Feature name
• Current status (active/inactive)
• Number of numbers currently on the serial call list
You are prompted to do one of the following:
• Activate/deactivate the feature (only if numbers are already entered in the list)
• Call up the numbers currently entered in the list
• Add or delete numbers
• Repeat the options in edit mode
If the serial call list is still empty, you are prompted to enter numbers in the list.
As soon as you have entered a valid number, the serial call can be activated.
If the serial call is activated, incoming calls are first routed to your phone. If you
do not answer within the timeframe defined by the administrator, the next desti
-
nation phone rings for the configured period of time. The caller is informed that
the call is being routed to another station. The connection is established with the
first phone that accepts the call.
If the call is not answered by any phone, it is forwarded to the configured for-
warding destination (on no reply) or to a "rejection announcement".
Parallel call
Managing number lists/activating a parallel call
Before the parallel call feature can be activated, a parallel call list must be cre-
ated. This can be prepared either by administrator or you can create it yourself
later. Up to six numbers can be entered in the list for sites on which incoming
calls including your main number should be signalled simultaneously. Each
number can consist of up to 30 digits.
^ Lift the handset.
OpenScape Voice functions 193
j Enter the code for the edit mode (see code table Page 201).
Edit mode opens and you hear an announcement with the following information:
• Feature name
• Current status (active/inactive)
• Number of numbers currently on the parallel call list
You are prompted to do one of the following:
• Activate/deactivate the feature (only if numbers are already entered in the list)
• Call up the numbers currently entered in the list
• Add or delete numbers
• Repeat the options in edit mode
If the parallel call list is still empty, you are prompted to enter numbers in the list.
As soon as you have entered a valid number, the parallel call can be activated.
If the parallel call is activated, incoming calls are routed to your phone and all
other destination phones in the parallel call list. The connection is established
with the first phone that accepts the call.
If the call is not answered by any phone, it is forwarded to the configured for-
warding destination (on no reply) or to a "rejection announcement".
Activating/deactivating parallel call via code
You can activate/deactivate the parallel call without having to change to edit
mode.
Prerequisite: You have already entered numbers in the parallel call list.
^ Lift the handset.
j Enter the code to activate or deactivate the parallel call (see code table
Page 201).
194 OpenScape Voice functions
Parking a call
If you have answered a call for a colleague and cannot forward it to him or her,
you can park the call.
Park a call
[ You are conducting the call. Let the other party know, for example, that you are
trying to connect him or her.
j Enter the code for parking (see code table Page 201).
You hear a confirmation tone and the line number is announced. The caller
hears a waiting melody.
] Replace the handset.
Tell your colleague that a call for him or her is parked and give him or her the line
number.
Unparking
To unpark the call, your colleague must proceed as follows:
^ Lift the handset.
j Enter the unparking code (see code table Page 201). He or she is prompted
to enter a line number.
j Enter the specified line number.
[ Your colleague is now connected with the waiting caller.
OpenScape Voice functions 195
Silent monitoring
If this function has been configured by administrator and enabled for the desti-
nation phone, you can join an active call of an internal station and listen in un-
noticed (muted) or with the knowledge of the target station (active).
Active silent monitoring
Station A and B are on a call. You want to listen to the call so that Station B does
not notice but so that you can still talk to Station A.
• You can hear and talk to station A.
• You can hear station B but cannot talk to him or her because he or she cannot
hear you.
• Station A and B can hear and speak to each other.
^ Lift the handset.
j Enter the code for active silent monitoring and the destination number (see code
table
Page 201). You are connected to the call and can listen. If necessary no-
tify station A.
] End the silent monitoring unnoticed by replacing the handset.
Your phone
Internal station A
Internal or external station B
196 OpenScape Voice functions
Muted silent monitoring
Station A and B are on a call. You want to monitor a call but so that neither station
notices.
• You can hear station A but cannot talk to him or her because he or she cannot
hear you.
• You can hear station B but cannot talk to him or her because he or she cannot
hear you.
• Station A and B can hear and speak to each other.
^ Lift the handset.
j Enter the code for active silent monitoring and the destination number (see code
table
Page 201). You are connected to the call and can listen.
] End the silent monitoring unnoticed by replacing the handset.
Your phone
Internal station A
Internal or external station B
OpenScape Voice functions 197
Voice calling and two-way voice calling
function
With voice calling or two-way voice calling, the loudspeaker or speakerphone
function of a destination phone is activated automatically when the connection
is established. Use of these functions is conceivable for
example between an
executive and secretary or between a doctor and receptionist.
Possible functions include:
• Voice calling
– with variable input of member number
– to a saved member number
• Two-way voice calling
– with variable input of member number
– to a saved member number
Prerequisites:
• The team member belongs to the same collective group as you and has like-
wise been assigned a member number.
• The team member's phone has a loudspeaker (voice calling) and/or a speak-
erphone function (two-way voice calling).
• Automatic answering is activated for the team member.
• The team member's phone is idle.
• The member numbers of the callers are known for the voice calling and two-
way voice calling functions.
You can cancel voice calling or two-way voice calling by replacing the handset
or - during a consultation - resume the held call.
Two-way voice calling connections can be established from the following states:
• In idle status
• During manual call holding
• In a consultation
Functions such as "Call forwarding" or "Do not disturb" are temporarily dis-
abled on the destination caller's phone by the voice calling and two-way
voice calling functions.
198 OpenScape Voice functions
Voice calling
From your phone, you can directly call any team member whose telephone has
a loudspeaker.
Voice calling with variable input of member number
^ Lift the handset.
j Enter the code for voice calling (see code table Page 201) followed by the one
or two-digit member number of the respective team member.
Z As soon as the connection has been established, you will hear a confirmation
tone/announcement and can speak to the other party via the loudspeaker.
] To end the call, simply hang up.
Voice calling to a saved member number
Prerequisite: The code for voice calling and the member number are pro-
grammed on a function key.
Press the programmed function key. A connection to that member's loudspeaker
will immediately be established: You can speak to the destination caller via your
speakerphone.
Two-way voice calling
From your phone, you can directly call any team member whose telephone has
a speakerphone function. The loudspeaker and microphone of the destination
phone are switched on automatically.
Two-way voice calling with variable input of member number
Press the key to use your speakerphone function.
j Enter the code for two-way voice calling (see code table Page 201) followed
by the one or two-digit member number of the respective team member.
Z As soon as the connection has been established, you will hear a confirmation
tone/announcement and can reach the destination caller via this caller's speak
-
erphone function.
Two-way voice calling to a saved member number
Prerequisite: The code for two-way voice calling and the member number are
programmed on a function key.
Press the programmed function key. A connection to the team member is estab-
lished immediately and your speakerphone function will be switched on.
Z As soon as the connection has been established, you will hear a confirmation
tone/announcement and can reach the destination caller via this caller's speak
-
erphone function.
Speaker
OpenScape Voice functions 199
Announcing the local phone number
You can use this function in order, for example, to identify the phone number of
a phone in a conference room if it is not indicated on the display.
^ Lift the handset.
j Enter the code for "Announcing the local phone number" (see code table
Page 201). The phone number is announced.
] Then hang up.
200 OpenScape Voice functions
Dialling the last caller
You can retrieve and dial the phone number of the last answered or dialled caller.
The following two functions could be used alternatively if you have disabled the
call journal
Page 163.
Retrieving and dialling the last answered caller
The following phone numbers can be saved for retrieval:
• the last answered call
• the last missed call
• the last picked up call (group call)
^ Lift the handset.
j Enter the code for dialling the last answered caller (see code table Page 201).
The phone number is dialled and the connection is established.
Retrieving and dialling the phone number of the last
caller dialled
Instead, you can also use the normal redial functions of your phone as usual.
^ Lift the handset.
j Enter the code for dialling the last caller dialled (see code table Page 201).
The phone number is dialled and the connection is established.
Picking up out-of-hours calls
If your switchboard is no longer attended after a certain time, an out-of-hours call
function can be configured on one or more phones for this period.
For example, if you hear one of the phones that has an out-of-hours call function
configured ringing when the office is closed, you can pick up the call early from
your phone.
You can also forward your phone to the phone with the out-of-hours call function
before leaving the office so that colleagues who have not yet left can pick up
calls for you.
^ Lift the handset.
j Enter the code (see code table Page 201) for the out-of-hours call pickup in
order to pick up the ringing call.
You can also configure a key for picking up out-of-hours calls.
OpenScape Voice functions 201
Code table for OpenScape Voice functions
Ask your administrator to enter the latest codes in the following table. Print this
page as an overview.
Function Code Description
Making anonymous calls off Page 185
Making anonymous calls on Page 185
Making anonymous calls temporarily on Page 186
Making anonymous calls temporarily off Page 186
List for selective call acceptance Page 187
List for selective call rejection Page 187
Rejecting anonymous calls Page 188
Accepting anonymous calls Page 188
Using abbreviated dialling Page 189
Call tracing Page 189
Making a line busy on Page 190
Making a line busy off Page 190
End of hunt group chain on Page 191
End of hunt group chain off Page 191
Edit mode for serial call Page 192
Edit mode for parallel call Page 192
Activating a parallel call Page 193
Deactivating a parallel call Page 193
Parking a call Page 194
Unparking a call Page 194
Active silent monitoring Page 195
Muted silent monitoring Page 196
Voice calling Page 198
Two-way voice calling Page 198
Announcing the local phone number Page 199
Last answered caller Page 200
Last dialled caller Page 200
Picking up out-of-hours calls Page 200
202 Impact Levels
Impact Levels
Communication in the PSN ("Public Sector Network") is split into areas of differ-
ent impact levels (IL). The impact level indicates how the phone user should
handle the relevant call conversation. It is described below how to determine
whether your call partner belongs to a lower impact level when the connection
is being established or has been established.
Calls with a low impact level are treated in a particular way, either through their
own icons, text labels and/or a special ringtone. The impact level causes no re
-
strictions on call handling however either during or before the call is connected.
Calls of the same or a higher IL are not identified in any particular way.
To ensure unrestricted functionality of the Impact Level function you have
to deactivate advisory tones for unsecured voice connections
(
Page 224).
Impact Levels 203
Answering a call with a lower Impact Level
Prerequisite: The administrator has assigned separate call signals for calls with
a lower impact level.
Answering a call
The phone rings with the defined ringtone for calls with a lower IL.
The caller is shown with a special icon and the advisory "Lower IL".
^ Lift the handset.
You can also answer the call if appropriate using the loudspeaker key or via the
headset.
Answering forwarded calls
The phone rings with the defined ringtone for calls with a lower IL.
The caller is shown with a special icon and the advisory "Lower IL".
^ Lift the handset.
You can also answer the call if appropriate using the loudspeaker key or via the
headset.
Answering a second call
The phone rings with the defined ringtone for second calls with a lower IL.
The caller is shown the advisory "Lower IL".
^ Lift the handset.
You can also answer the call if appropriate using the loudspeaker key or via the
headset.
204 Impact Levels
Calls to a lower Impact Level
If you are calling a partner with a lower IL, this will be displayed when the con-
nection is being established.
Off-hook dialling
^ Lift the handset.
j Enter the phone number.
Select the softkey to confirm or wait until the dial delay expires (see
Page 118).
or
Select the softkey to confirm
1
.
The connection is set up. A special icon and the advisory "Lower IL" are shown
on the display.
Forwarding a call with a lower Impact Level
If you are forwarding a partner with a lower IL to a partner with a higher IL, this
will be displayed when the connection is being established.
Prerequisite: The Deflect function is approved by the administrator.
A call with a lower IL rings.
Select the softkey to confirm.
j Enter the phone number and confirm.
The connection is set up. A special icon, the forwarding icon and the advisory
"Lower IL" are shown on the display.
Dial
Repeat dialling
1. Please note the information in relation to the call journal on Page 65
You can also set up the connection with on-hook dialling via the loud-
speaker (speakerphone mode) or via a connected headset.
Deflect
Impact Levels 205
Conducting a call with a lower IL
If you have answered a call with a lower IL, this will be documented on the dis-
play.
Conducting a call
[ You are connected with the partner from a lower IL zone. The advisory "Lower
IL" is displayed in the second call line.
Holding a call
If the held call has the status of a lower IL, the advisory "Lower IL" will also be
displayed.
Conference
[ You are connected with two or more partners in a conference call. At least one
of the partners belongs to the lower IL zone. The advisory "Lower IL" is dis
-
played in the "Conference" line.
Reconnect
You have ended a consultation call for example by replacing the handset. The
held partner is awaiting retrieval.
If the held call has the status of a lower IL, the advisory "Lower IL" will also be
displayed.
Select the softkey to confirm.You are reconnected with the first party.
IL alarm
If you have activated an IL alarm ( Page 229), you will see an advisory on the
display and a defined ringtone rings if the IL changes from a higher to a lower
IL. This can happen for example when a call is picked up.
Retrieve
206 Individual phone configuration
Individual phone configuration
Display
Appearance
Select your preferred appearance for the menu display here.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select the option shown.
Select and confirm the required colour in the context menu
1
.
Select the softkey to confirm.
For sample display themes, see Page 27.
Services
User
Phone
Display
Display theme
Crystal sea
1. The phone displays the current setting
Save & Exit
Individual phone configuration 207
Display brightness
You can adjust the brightness of the display to suit your ambient lighting.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select the option shown.
Confirm the option shown.
Adjust gradually using the softkey.
or
Adjust gradually using the softkey.
Select the softkey to end.
Select the softkey to confirm.
Services
User
Phone
Display
Brightness
Decrease
Increase
Done
Save & Exit
208 Individual phone configuration
Contrast for the OpenStage Key Module
If you have connected an OpenStage Key Module, you can adjust the key label
contrast to suit your ambient lighting.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select the option shown.
Confirm the option shown.
Adjust gradually using the softkey.
or
Adjust gradually using the softkey.
Select the softkey to end.
Select the softkey to confirm.
Services
User
Phone
Display
Key mod. contrast
Decrease
Increase
Done
Save & Exit
Individual phone configuration 209
Screensaver
Activate a screensaver for the telephone idle state.
z
You can also configure this setting via the WBM interface Page 247.
Activating the screensaver
Prerequisite: Your administrator has uploaded pictures to the
OpenScape
Desk Phone.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select the option shown.
Select and confirm the option shown in the context menu
1
.
Select the softkey to confirm.
Your administrator can set a time of between two and eight hours defining
how long the phone should be idle before display backlighting deactivates
completely.
Services
User
Phone
Screensaver
Enabled
Yes
1. The phone displays the current setting
Save & Exit
210 Individual phone configuration
Automatic screensaver activation
Set how long OpenScape Desk Phone should be idle before the screensaver
automatically activates.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Confirm the option shown
1
. Select the required value between 0 and 120 and
confirm.
Select the softkey to confirm.
Services
User
Phone
Screensaver
Start (Min)
1. The phone displays the current setting.
Save & Exit
Individual phone configuration 211
Setting the fade time for the screensaver
Set the intervals at which the screensaver images change here.
The following fade times are possible:
• 5 seconds
• 10 seconds
• 20 seconds
• 30 seconds
• 60 seconds
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Confirm the option shown
1
. Select the required value between 5 and 60 and
confirm.
Select the softkey to confirm.
Services
User
Phone
Screensaver
Picture time (secs)
1. The phone displays the current setting
Save & Exit
212 Individual phone configuration
Background lighting
You can have the background lighting switch off automatically after a time de-
fined by you.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select one of the following time options and confirm:
• 1 minute
• 5 minutes
•30 minutes
•60 minutes
• 2 hours
• 4 hours
• 8 hours
The default setting is 1 minute.
Select the softkey to confirm.
Services
User
Phone
Energy saving
Backlight time
Save & Exit
Individual phone configuration 213
Date and time
You can set the date and time display here if necessary.
z
You can also configure this setting via the WBM interface Page 247.
Setting the time
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the time.
Select the softkey to confirm.
Setting the date
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the date.
Select the softkey to confirm.
Services
User
Date and time
Time
Save & Exit
Services
User
Date and time
Date
Save & Exit
214 Individual phone configuration
Time display format
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the time format (12- or 24-hour display) in the context menu.
Select the softkey to confirm.
Date display format
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the format you want.
Select the softkey to confirm.
Services
User
Locality
Time format
24 hour
Save & Exit
Services
User
Locality
Date format
dd/mm/yyyy
Save & Exit
Individual phone configuration 215
Setting daylight saving time
z
You can also configure this setting via the WBM interface Page 247.
Prerequisite: Auto DST is deactivated Page 216.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Setting the difference between daylight saving and standard time
Prerequisite: Auto DST is deactivated Page 216.
Enter the difference to be used for daylight saving time.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter and confirm the difference between daylight and standard time in minutes.
Select the softkey to confirm.
Services
User
Date and time
Daylight saving
Yes
Save & Exit
Services
User
Date and time
Difference (mins)
Save & Exit
216 Individual phone configuration
Automatic daylight saving time
The Auto DST setting is provided for information purposes and can only be
changed by your administrator.
z
You can also access this information via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
You can manually set the daylight saving time if No is entered here Page 215.
Services
User
Date and time
Auto DST
Individual phone configuration 217
Audio
Optimise the audio settings on your OpenScape Desk Phone for your work en-
vironment and according to your personal requirements.
Volumes
Set the volume here, for instance, for the loudspeaker, handset or headset.
You can preset different volumes for the following microphones and signals in
eight
levels:
• Loudspeaker
• Ringer
• Handset
• Headset
• Handsfree
• Rollover
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the volume you want to adjust (e.g. "Handset").
Confirm the option shown.
Adjust gradually using the softkey.
or
Adjust gradually using the softkey.
While setting the volume, you will hear corresponding
audio feedback.
Select the softkey to end.
Select the softkey to confirm.
Settings
Room character
To ensure that the other party can hear you properly in speakerphone mode, you
can adjust the phone to the room acoustics by choosing one of the following
room character conditions:
• Normal
•Echoing
•Muffled
z
You can also configure this setting via the WBM interface Page 247.
Services
User
Audio
Volumes
Handset
Decrease
Increase
Done
Save & Exit
218 Individual phone configuration
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select the option shown.
Select the softkey to confirm.
Select the room character
1
in the context menu (e.g. "Normal")
and confirm.
Select the softkey to confirm.
Services
User
Audio
Settings
Room character
Edit
Normal
1. The phone displays the current setting
OK
Save & Exit
Individual phone configuration 219
Ringtone
Select your preferred ringtone from the available audio files. If no individual au-
dio files are available, the "pattern" ringtone is preset. To upload your own files
in ".mp3" or ".wav" format, please contact your administrator.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select the option shown.
Select the softkey to confirm.
Select the ringtone file
1
or "pattern" you want in the context menu. You will im-
mediately hear the associated ringer melody.
Confirm the selected ringtone file.
Select the softkey shown to confirm the selected ringtone so that you can use it
or try a different ringtone.
Services
User
Audio
Settings
Ringer file
Edit
ABC.mp3
1. The phone displays the current setting
OK
Save & Exit
220 Individual phone configuration
Pattern melody
z
You can also configure this setting via the WBM interface Page 247.
Prerequisite: You have chosen the "pattern" ringtone, see Page 219.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select the option shown.
Select the softkey to confirm.
Select the required pattern melody
1
in the context menu between 1 and 8
(e.g. 4). You will immediately hear the corresponding Pattern melody.
Confirm the selected Pattern melody.
Select the softkey to confirm.
Pattern sequence
z
You can also configure this setting via the WBM interface Page 247.
Prerequisite: You have chosen the "pattern" ringtone, see Page 219.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select the option shown.
Select the softkey to confirm.
Select the required Pattern sequence in the context menu between 1 and 6 (e.g. 2). You
will immediately hear the set Pattern melody with the selected Pattern sequence.
Confirm the selected Pattern melody.
Select the softkey to confirm.
Services
User
Audio
Settings
Pattern melody
Edit
4
1. The phone displays the current setting
OK
Save & Exit
Services
User
Audio
Settings
Pattern sequence
Edit
2
OK
Save & Exit
Individual phone configuration 221
Opening listening mode
Select the mode here that you prefer for open listening Page 53
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select the option shown.
Select and confirm the setting
1
you want in the context menu ("Standard mode"
or "US mode).
Select the softkey to confirm.
Setting headset port use
Here you set whether you are using a wired or cordless DECT headset.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select the option shown.
Select and confirm the relevant option
2
shown in the context menu:
• Wired headset
• Cordless headset
• Conference unit
Select the softkey to confirm.
Services
User
Audio
Settings
Open listening
Standard mode
1. The phone displays the current setting
Save & Exit
Services
User
Audio
Settings
Headset socket
Wired headset
2. The phone displays the current setting
Save & Exit
222 Individual phone configuration
Special ringtones
You can set special ringtones for four different call types. The call type is sig-
nalled by the telephone system, recognised by the phone and prioritised accord-
ingly. You can configure the following call types:
• Internal
• External
• Recall
•Emergency
• Special 1
• Special 2
• Special 3
The following options can be defined for each call type:
• Available (fixed default)
• Ringtone type
• Pattern melody
• Pattern sequence
This function can only be used if it has been predefined by administrator.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Selecting the call type
Select and confirm the "Internal" option, for example, in the context menu.
"Yes" indicates that the special ringtone has been activated.
Selecting the ringtone type
Select the option shown.
Select the softkey to confirm.
Select the ringtone file
1
or "pattern" you want in the context menu. You will im-
mediately hear the associated ringer melody. Confirm the ringtone file.
Confirm the selected ringtone file.
Select the softkey shown to confirm the selected ringtone so that you can use it
or try a different ringtone.
Services
User
Audio
Special ringers
Internal
Available Yes
Ringtone
Edit
Ringer2.mp3
1. The phone displays the current setting
OK
Save & Exit
Individual phone configuration 223
Settings for the "Pattern" ringtone type
If you selected "pattern" as the ringtone type, you can make further settings for
the pattern melody and pattern sequence:
Select the option shown.
Select the softkey to confirm.
Select the required pattern melody
1
in the context menu between 1 and 8
(e.g. 4). You will immediately hear the corresponding Pattern melody.
Confirm the selected Pattern melody.
Setting the pattern sequence
Select the option shown.
Select the softkey to confirm.
Select the required Pattern sequence in the context menu between 1 and 6
(e.g.
2). You will immediately hear the set Pattern melody with the selected Pat-
tern sequence.
Confirm the selected Pattern sequence.
Select the softkey to confirm.
Activating/deactivating the ringer
You can see whether the function is activated or deactivated from the corre-
sponding icon in the status bar on the display Page 27.
* Hold down the key shown.
Adjusting the volume during a call
[ You are conducting a call.
Adjust the call volume.
Pattern melody
Edit
4
1. The phone displays the current setting
OK
Pattern sequence
Edit
2
OK
Save & Exit
Vol.+Vol.-
224 Individual phone configuration
Tone and indication with an unsecured voice
connection
Use this option to activate an alert tone that you hear when a secure voice con-
nection with the party you are currently talking to ceases to be secure. The mes-
sage "Nonsecure connection" also appears.
Prerequisite: Secure connection setup is the preference set by your adminis-
trator.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm.
Services
User
Configuration
Connected calls
Secure call alert
Yes
Save & Exit
Individual phone configuration 225
Key click
You can select here whether a tone should be heard when a key is pressed. You
can also decide whether this should apply for all keys or only those on the key
-
pad. In addition, you can adjust the tone volume or disable the tone.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Select and confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Setting the volume for Key click
Select and confirm the option shown.
For instance, select and confirm a medium volume setting. You can choose be-
tween the following three options:
•Low
• High
• Off (no click)
Key selection
Select and confirm the option shown.
Select and confirm if only the keys for entering characters are to be affected.
or
Select and confirm the option shown for all keys.
Select the softkey to confirm.
Services
User
Phone
Key click
Volume
Medium
Keys
Keypad only
All keys
Save & Exit
226 Individual phone configuration
Setting the language and country
Display language
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select the option shown.
Select and confirm the language
1
in the context menu.
Select the softkey to confirm.
Services
User
Locality
Language
Deutsch
1. The phone displays the current setting
Save & Exit
Individual phone configuration 227
You may choose from the following languages:
1. Bahasa Indonesia
2. Bahasa Malaysia
3. Brasileiro
4. Català
5.
6. Cymraeg
7. Dansk
8. Deutsch
9. Eesti keel
10.English
11.English(US)
12.Español
13.Français
14.Hrvatski
15.Italiano
16.Latviešu Valoda
17.Lietuviø Kalba
18.Magyar
19.Nederlands
20.Norsk
21.Polski
22.Português
23.Românã
24.Slovenèina
25.Slovenski Jezik
26.Srpski Jezik
27.Suomi
28.Svenska
29.Türkçe
30.
31.
32.
33.
34.
35.
Ceština
Русски
228 Individual phone configuration
Country-specific setting
Adapt your phone settings to suit the country-specific conditions
(e.g.
transmission parameters).
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select the option shown.
Select and confirm the country
1
in the context menu.
Select the softkey to confirm.
You may choose from the following countries:
Services
User
Locality
Country
DE
1. The phone displays the current setting
Save & Exit
1. Argentina AR 20.Luxembourg LU
2. Australia AT 21.Mexico MX
3. Austria AU 22.Netherlands NL
4. Belgium BE 23.New Zealand NZ
5. Brazil BR 24.Norway NO
6. Canada CA 25.Poland PL
7. China CN 26.Portugal PT
8. Chile CL 27.Russian Federation RU
9. Croatia HR 28.Singapore SG
10.Czech Republic CZ 29.Slovakia SK
11.Denmark DK 30.South Africa ZA
12.Finland FI 31.Spain ES
13.France FR 32.Sweden SE
14.Germany DE 33.Switzerland CH
15.Hungary HU 34.Thailand TH
16.India IN 35.Turkey TR
17.Ireland IE 36.United Kingdom GB
18.Italy IT 37.United States US
19.Japan JP 38.Vietnam VN
Individual phone configuration 229
Alarm on changing the Impact Level
If a call switches from a higher to a lower impact level, this will be indicated by
the pop-up text Lower IL change.
z
You can also configure this setting via the WBM interface Page 247.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the option shown in the context menu. The advisory function
is activated.
Select the softkey to confirm.
Services
User
Configuration
Connected calls
Lower IL alert
Yes
Save & Exit
230 Individual phone configuration
Network information
This information overview in the user area of the service menu provides you with
information about the IP address or name of the phone and the HTML address
of the web interface. It also provides real-time data about the network activity of
the phone.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown. The following overview opens:
IPv4 address: Displays the IP address or name that was assigned to the phone
in the network.
Web address: HTTP address of the web interface. This address is specified in
the address line of the Internet browser and is used to call the web interface of
the phone in the browser.
Services
User
Network information
Settings
Applications
IPv4 address
Web address
LAN TX
PC RX
PC TX
LAN information
LAN autonegotiat-
192.168.1.15
https://192.168.1...
100 Mbps full duplex
Yes
LAN RX
Phone address
Exit
Network information
PC autonegotiated...
Yes
Global IPv6 address
Local IPv6 address
fe80:21 a:e8fff..f
PC information
Link Down
Individual phone configuration 231
Resetting user data
The following user-specific settings, which you changed via the phone menu or
the web interface, can be reset to factory settings.
• Display settings
• Language setting
• Screensaver
• Audio settings
– Volumes
–Settings
• Configuration
– Context menu
• Phonebook
– All entries are deleted.
• Call lists
– All entries are deleted.
• Function keys
– All personalised programming is deleted (see also
Page 98).
Important: All data is reset without a warning tone. If necessary back up your
data on a USB memory stick (
Page 232).
Initiating the reset
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Confirm the option shown.
Confirm the option shown.
Select and confirm the option shown in the context menu.
Select the softkey to confirm. All personalised programming is deleted.
Select the softkey to confirm. The user data is reset to factory settings.
Personal images for the screensaver are deleted and deleted default im-
ages are restored (administration e.g. using the OpenStage Manager).
Personal ringtone files are deleted and deleted default ringtone files are
restored (administration e.g. using the OpenStage Manager).
Services
User
Reset
Function key data
Yes
Reset selected
Reset all
232 Backup/restore
Backup/restore
Backups are usually made to a USB mass storage device and contain user-spe-
cific data.
A backup includes the following components:
• All user settings for configuration
• Call forwarding instructions with default destinations
• Phonebook entries with relevant data
• ringtones
•Photos
• Screensavers
• Call list entries
The USB mass storage device is only used to back up and restore the user area
in the phone memory. You do not have to remove the USB medium after a back
-
up. You can create multiple backups on the medium and restore them as re-
quired. You can also restore the backups saved on another phone as a means
of transporting your settings and data, for instance, if your phone has to be re
-
placed.
A restore operation only works if the relevant settings are enabled on the phone
and the current software release supports these settings.
Every backup is given a separate name and is password-protected. Setting the
password encrypts the content of the backup. Data can only be restored after
entering the set password. The backup file is not automatically deleted after a
restore operation.
A USB mass storage device must be connected to the USB port provided
so that the options described below are available to you. Otherwise you
are only offered the "Close" option.
Backup/restore 233
Saving user data
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Creating a new backup
Select the softkey to confirm.
Replacing an existing backup
Select and confirm the backup available.
Select the softkey to confirm.
Select and confirm the option shown.
j Enter and confirm the backup password.
Select and confirm the option shown.
j Re-enter and confirm the password.
Naming a new backup
Select and confirm the option shown.
j Enter and confirm a name for the backup.
Select the softkey to confirm. The user data is saved. The message Backup
created successfully is displayed.
Services
User
Phone
Backup/Restore
New{1}
17.08.07 14:42 August 3770
Replace
Backup password
Confirm password
Backup name
Start backup
234 Backup/restore
Restoring user data
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the backup you want.
Select the softkey to confirm.
Select and confirm the option shown.
j Enter and confirm the backup password.
You can set Ignore or Restore in the context menu for the following options. The
default setting is Ignore:
• Phone book
• Call logs
• Menu data
• Screensaver images
• All clip images
• All ringer tones
• All XML data
If you want to activate the phonebook's Restore, for instance, then:
Select the option shown.
Select and confirm the option shown in the context menu.
The restore operation can begin once you have activated all the options you
want:
Select the softkey to confirm. The following message appears when the proce-
dure is finished: Restore successfully completed.
Services
User
Phone
Backup/Restore
17.08.07 14:42 August 3770
Restore
Backup password
Phone book
Restore
Restore
Backup/restore 235
Deleting a user backup on a storage
medium
You can delete invalid or older backups on your USB medium.
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select and confirm the backup you want.
Select the softkey to confirm. A security prompt is displayed:
Delete backup 17.08.12 14:42 August 3770?
Select the softkey to confirm the option shown and delete the backup. Deletion
of backups is the responsibility of the user and is therefore not password-pro
-
tected.
Services
User
Phone
Backup/Restore
17.08.07 14:42 August 3770
Delete
Delete
236 Backup/restore
Displaying backups on USB media
Check which backups are stored on the medium.
The full backup name is made up as follows:
1. Date and time, e.g.: 03.12.12 16:14
2. Name entered, e.g.: DeskPhoneIP55G
3. Phone number in brackets: e.g.: [3339]
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
Select and confirm the option shown.
Select the backup you want.
Confirm with the softkey to display the name of the backup and the medium des-
ignation.
Services
User
Phone
Backup/Restore
17.08.07 14:42 August 3770
Full ID
Call recording 237
Call recording
A central voice recorder (voice recorder from ASC) is installed in the network for
recording calls to which your telephone connects in order to record the current
voice traffic. The recorder records the entire voice flow of two or more partici
-
pants.
You should configure a recording button in order to simplify handling of manual
call recording
Page 92. It is assumed in the description below that a corre-
sponding key has been configured.
Recording modes
The administrator can configure the following operating modes for call record-
ing:
• Manual
• AutoStart
• All Calls
• Disabled
The following settings are possible to audibly signal the recording:
• Repeated
• Single Shot
•Off
Check with your administrator as to which settings were made for your phone.
Mode: ALL CALLS
The telephone starts and stops the recorder automatically in order to ensure that
all calls are being recorded.
Mode: MANUAL
You decide when the recorder is started and stopped or paused. If the recorder
is switched on, all further calls will be recorded. If you pause the recorder then
nothing will be recorded. If there are no calls, then the recorder likewise pauses.
Mode: AUTOSTART
The telephone starts the recorder automatically. You can stop or pause the re-
corder yourself however and restart it. If a call has already been recorded, new
incoming and outgoing calls will also be recorded. If you pause the recorder dur
-
ing a call, special calls such as consultation calls, call pickups and second calls
will not be recorded as long as the recorder is paused. If the telephone reverts
to idle status, the AutoStart process is set up again for the next call.
238 Call recording
Explanations of recording
Recordable calls
A recordable call is any call that has a call connection status on the telephone.
This can be any incoming or outgoing call. It is immaterial here whether a call is
set up directly via the telephone or via an application.
• Outgoing
•Incoming
• Consultation
• Pickup
• Reconnect
• Second call
• Connected call
• Conference
1
• Automatic call acceptance
• Secured or unsecured line
Non-recordable calls
• Outgoing calls that have not yet reached full connection status, such as a ring-
ing call.
• Calls on hold.
1. Server-based conference only
Call recording 239
Enhanced functions:
1. A conference
1
can be set up or cleared down during recording.
2. A consultation can be performed during recording.
3. Call transfer is also available during recording.
4. A second call can be accepted during recording.
The following features are not supported:
1. Playing back recordings over the telephone.
2. Deleting recordings over the telephone.
3. Functions for editing recordings over the telephone.
Recording tips
You will receive the following advisories while a call is being recorded:
• The recording symbol | on the display (permanent)
• Beep (repeated at intervals for you and your call partner)
• Beep (single at the start of recording for you and your call partner)
The audible advisory can also be switched off. Please check with the adminis-
trator.
MultiLine
There is no difference between multi-line calls and single-line calls when it
comes to recording calls. If recording has started, the call is recorded, otherwise
not. The recording status of a line continues as long as calls are connected to
this line.
For example, if line A is being recorded (initiated manually) and you switch to
line B or line A is placed on manual hold and you switch to line B, the recording
is ended and a partial recording saved.
If you disable recording for the call on line B (mode = manual or autostart) and
switch back to line A, the recording for line A is not started again.
The operating modes mentioned (All Calls, AutoStart or Manual) refer to the tele-
phone and are therefore the same for all lines.
Recording calls
Using the call recording feature
The recording function can be used in a similar way to a recorder, for example
for recording music. The recorder can be:
• Switched on (standby)
• Switched off or stopped
•Started
• Paused
1. Server-based conference only
240 Call recording
Automatic call recording
This is the simplest mode. If you have accepted a call or called a subscriber and
the subscriber answers, the call is recorded automatically. Refer to
Page 238
to check which calls this can be.
As soon as the recording starts, you will see the recording symbol | and hear
a beep (see also
Page 239).
You cannot pause the recording manually in this mode.
Manual call recording
Activating or deactivating call recording when the telephone is in
idle mode.
Prerequisite: Manual mode is selected. The recording button is configured and
indicates the status.
Select the option shown in the telephone's context menu to enable the option
or disable the option.
or
Press the recording button to enable the option - the LED key lights up
or press the key shown to disable the option - the LED extinguishes.
The recording button also indicates the status change if you activated or deacti-
vated call recording via the context menu.
Call recording with AutoStart
Standby mode is activated in principle in idle mode. The recording button LED
lights up. You cannot switch off the recorder. As soon as a call is set up, call re
-
cording starts automatically.
^ Lift the handset.
or
Press the key shown.
[ The station answers. You hear a beep, the recording symbol | is shown on the
display and the recording button LED remains lighting. The call is now being re
-
corded. (see also Page 239)
You can pause the recording at any time and continue it again.
] or If you end the call, the AutoStart process is set up again for the next call.
Record on
Record off
Speaker
Speaker
Call recording 241
Controlling call recording
Starting call recording manually during a call
Prerequisite: Manual mode or AutoStart is selected. You are conducting a call.
Recording has not started. The recording button LED is not lighting.
[ You are conducting a call (see also Page 238).
Press the recording button to start the recording - the LED key lights up.
You hear a beep and the recording symbol | is shown on the display. The call
is now being recorded. (see also
Page 239)
Pausing call recording manually during a call
Prerequisite: Manual mode or AutoStart is selected. You are conducting a call.
Recording has started. The recording button LED lights up.
[ You are conducting a call (see also Page 238).
Press the recording button to pause the recording - the LED extinguishes and
the recording symbol
| on the display disappears.
You can start the recording again at any time, for example to continue recording
the current call.
Ending call recording automatically
Prerequisite: You are conducting a call. Recording has started. The recording
button LED lights up.
] or The recording is ended automatically as soon as the call is terminated or if the
call status changes so that the call is no longer being recorded - for example if
a line is placed on manual hold and another line is seized. (Multiline).
The LED extinguishes and the recording symbol | on the display disappears.
Consultation during call recording
Prerequisite: You are conducting a call. Recording has started. The recording
button LED is lighting.
You initiate a consultation – your main call is placed on hold as a result while the
consultation is being performed.
j The recording is paused while you initiate the consultation. The recording sym-
bol | on the display disappears.
[ If the consultation partner answers, the consultation call is recorded. You hear a
beep and the recording symbol
| is shown on the display again.
You can now terminate the consultation call or for example switch back to the
first call party (alternate) while the consultation call is placed on hold.
Speaker
242 Call recording
Second call during call recording
Prerequisite: You are conducting a call. Recording has started. The recording
button LED is lighting.
[ You are conducting a call. You hear a beep and the recording symbol | is
shown on the display. The call is now being recorded.
A second call party camps on Page 107.
Select the softkey to confirm.
You are connected with the second party. You hear a beep and the recording
symbol
| is shown in the line for the second call – this call is now being record-
ed. The first party is placed on hold.
Call recording while alternating
Prerequisite: You have an active or held consultation or second call. Recording
has started. The recording button LED is lighting.
[ You are connected with the second party. You hear a beep and the recording
symbol
| is shown in the line for the second call.
Confirm with the softkey for this connection.
[ You are switched to the main call. You hear a beep and the recording symbol |
is shown in the line for the main call – this call is now being recorded.
You can pause and restart the recording at any time in manual and autostart
modes.
Your call is paused and reconnected during the
recording.
Prerequisite: You are conducting a call that is being recorded.
Z Your call partner has placed the call on hold. You hear the music on hold. The
recording is paused and the recording symbol
| has disappeared from the dis-
play.
[ Your call partner resumes the call. You hear a beep and the recording symbol
| is shown on the display.
Accept
Alternate
Call recording 243
Setting up a conference during recording
Prerequisite: You are conducting a consultation call Page 67 or you have ac-
cepted a second call Page 107 and the "system conference" feature was con-
figured by your administrator. Recording has started. The main call is placed on
hold. The recording button LED is lighting.
Press the key shown. You are connected to both parties at once. The conference
is displayed with the current participants.
You hear a beep and the recording symbol | is shown in the line for the con-
ference call.
Adding conference participants during the recording
Prerequisite: You have set up a conference. The "system conference" feature
was configured by the administrator. The conference call is now being recorded.
[ You have performed a consultation or accepted a second call ( Page 67 or
Page 107). The conference call is placed on hold.
You hear a beep and the recording symbol | is shown in the line for the con-
sultation or second call. The call is now being recorded.
Press the key shown for the consultation or second call in order to include the
new participant in the conference. The conference is displayed with all current
participants.
You hear a beep and the recording symbol | is shown again in the line for the
conference call.
Your call is included in a conference during the
recording
Prerequisite: You are conducting a call that is being recorded. Your call partner
is to include you in a conference. You are placed on hold while the conference
is being set up.
Z You hear the music on hold while your call partner is setting up the conference.
The recording is paused and the recording symbol
| has disappeared from the
display.
[ Your call partner answers again and you are connected to the conference. You
hear a beep and the recording symbol
| is shown in the "Conference" line. The
conference call is now being recorded.
Conference
Conference
244 Call recording
Putting a line on hold manually during the recording
There are two options for placing a line manually on hold:
• You place the active line on hold during the call recording and then resume the
call on this line.
• You seize a different line during call recording. The first line is placed on man-
ual hold.
Prerequisite: The telephone has more than one line configured. The active call
is being recorded. The recording button LED is lighting.
Holding and retrieving the call on the line
[ You are conducting a call, for example on line A. You hear a beep and the re-
cording symbol | is shown on the display. The call is now being recorded.
Press line key A. The line key LED starts flickering. The call is now on hold. The
recording is paused while the call is on hold. The recording symbol
| on the
display disappears.
Retrieving a held call
Press line key A. The line key LED lights up. The call is retrieved. You hear a
beep and the recording symbol
| is shown on the display again. Call recording
is continued.
Holding a call on the line and conducting a call on a different line
Press line key B – the LED lights up. You hear a beep and the recording symbol
| is shown on the display for line B – this call on line B is being recorded. Line
A is placed on hold, call recording of line A has been terminated.
Press line key A to resume the call. You hear a beep and the recording symbol
| is shown on the display for line A – a new recording of line A commences.
Diagnostic data 245
Diagnostic data
This information overview in the user area of the service menu provides you with
information on the current configuration of the telephone:
Press the key shown until the "Settings" tab is active.
Confirm the option shown.
if nec. j Enter and confirm the user password.
Select and confirm the option shown.
You see a numbered list of telephone parameters with the current settings.
You can see a more structured view of the list via the WBM interface
Page 247:
Example:
Services
User
Diagnostic information
Diagnostic.information
2011-05-11 08:23:40
00 terminal.number: 3339
01 sip.server: 192.168.1.240
02 sip.port: 5060
03 sip.registrar: 192.168.1.240
04 sip.registrar.port: 5060
05 sip.gateway: 192.168.1.240
06 sip.transport: UDP
07 sip.gateway.port: 5060
08 server.features: No
09 dns.results: 5060
10 multiline: No
11 registered.lines: 5060
12 backup.active: Yes
13 backup.proxy:
14 software.version: V3 R0.22.0 SIP 110502
15 display.message: None
16 last.restart: 2011-05-11T08:00:34
17 memory.free: 60696K free
18 ip.adress: 192.168.1.235
19 subnet.mask: 255.255.255.0
20 default.route: 192.168.1.2
21 primary.dns: 192.168.1.105
22 secondary.dns: 192.168.1.2
23 route.1.ip:
24 route.1.gateway: None
25 route.1.mask: None
26 route.2.ip: None
246 Diagnostic data
27 route.2.gateway: None
28 route.2.mask: None
29 mac-address: 0001e325eaca
30 discovery.mode: Manual
31 dhcp.reuse: No
32 lan.port.type: 0
33 pc.port.status: None
34 pc.port.type: 0
35 pc.port.autoMDIX: No
36 vlan.id:
37 qos.layer.2:
38 qos.layer.2.voice: 5
39 qos.layer.2.signalling: None
40 qos.layer.2.default: 0
41 qos.layer.3: Yes
42 qos.layer.3.voice: 13
43 qos.layer.3.signalling: 7
44 lldp.med.operation:
Diagnostic.information
247 Web interface (WBM)
Web interface (WBM)
You can configure a number of settings for your phone via the web interface. Communication is
via a secure HTTPS connection. Access to the web interface must be activated by your adminis
-
trator.
Calling up the web interface
To call up the interface, open a Web browser and enter the following:
https://[IP address of the phone]
[IP address of the phone] is the IP address of your phone.
or
https://[Name of the phone]
[Name of the phone] which was assigned by administrator.
Administrator Pages
This area lets you configure settings for administering your phone and the network environment.
Access to the Administrator Pages is protected by the admin password. For more information, con
-
tact your administrator or refer to the administration manual.
User pages
The web interface homepage opens once you have entered and confirmed the phone's IP ad-
dress.
1. Click a menu heading to display the individual menu entries. Click the menu heading again to
close the menu.
2. Click a menu entry to open the corresponding form.
3. Make the desired changes.
4. Click the corresponding button to save or discard your changes.
Button functions
• "Login": Log in to the phone by entering the user password
• "Submit": Apply changes
• "Reset": Reset original values
• "Refresh": Update values
• "Logout": Log out from the phone
For more information on the IP address, the web interface address, and how to connect the
telephone to the network, refer to the section entitled "Network information"
Page 230.
You might receive a certificate notification from the browser. Follow the instructions to down-
load the certificate.
You will be prompted to configure a user password Page 170 the first time you call up the
web interface. You must log in with this password in future every time you want to open the
User Pages.
Web interface (WBM) 248
User menu
All settings that you can make via the web interface's user menu can also be made via the phone's
user menu
Page 44.
User Pages
User login
User login
V
Page 170
Date and time
– Local time
V
Page 213
– Local date (day, month, year)
V
Page 213
– Allow daylight saving
V
Page 215
– Difference (minutes)
V
Page 215
– Auto time change
V
Page 216
Audio
– Standard Ringer
– Ringer melody
V
Page 220
– Ringer tone sequence
V
Page 220
– Ring file
V
Page 219)
– Room character
V
Page 217
– Open listening
V
Page 221
– Headset port
V
Page 221
– Special ringers
V
Page 222
Configuration
– Outgoing calls
– Autodial delay (seconds)
V
Page 118
– Allow callback
V
Page 75
– Allow busy when dialling
V
Page 119
– Allow transfer on ring
Page 113
– Allow immediate diallling
Page 63
– Incoming calls
– Deflecting
– Allow deflection
V
Page 100
– Default deflect destination
V
Page 100
– Deflect to DSS
V
Page 100
– Forwarding (call forwarding by type, see
Page 84)
– Settings
– Forwarding Favourites: Destination 1 to Destination 5
V
Page 79
– Forward all calls allowed
V
Page 82
–to
V
Page 81
– Direct destination
Page 78
– Forward on busy allowed
V
Page 82
–to
V
Page 81
– Direct destination
Page 78
– Forward on no reply allowed
V
Page 82
–to
V
Page 81
– Direct destination
Page 78
– No reply delay (seconds)
[1]
V
Page 83
–Alerts
– Visual alerts
V
Page 101
– Audible alerts
V
Page 101
– Forwarding party
V
Page 101
1. Only if "Server features" was deactivated by your administrator
249 Web interface (WBM)
– Handling
– Allow call waiting
V
Page 109
– Allow DND
V
Page 169
– Allow busy when dialling
V
Page 119
– CTI calls
– Allow auto-answer
V
Page 114
– Allow beep on auto-answer
V
Page 114
– Allow beep on auto-reconnect
V
Page 115
– Connected calls
– Allow call transfer
V
Page 112
– Allow call joining
V
Page 72
– Allow exit conference
V
Page 122
– Allow hold reminder
V
Page 104
– Hold reminder delay (minutes)
V
Page 104
– Hold and hang-up
V
Page 105
– Allow music on hold
V
Page 106
– Allow conferences
V
Page 121
– Allow secure call alert
V
Page 224
– Toggle associate
V
Page 110
– Lower IL alert
V
Page 229
– Keyset
– Lines
– Ring delay (seconds)
V
Page 148
– Allow in overview
V
Page 147
–Address
[1]
– Primary line
[1]
– Ring on/off
[1]
– Ringer melody
V
Page 150
– Ringer tone sequence
V
Page 150
– Ringtone
V
Page 149
– Selection order
[1]
– Hot/warm line
[1]
– Hot/warm destination
V
Page 129
– Overview
– Use FPK order
V
Page 151
– Add all lines
V
Page 151
– Reordering directions: Move down, Move to bottom, Move to top, Move up
V
Page 151
– Busy Lamp Field (BLF)
– Busy Lamp Field: not for OpenScape Voice
– Call logging
– General
– Enable call log
V
Page 164
– Missed calls
2
V
Page 164
– Answered elsewhere
– Delete entry
– Video Call
– Video on
V
Page 183
Phone
– Display
– Display settings
– Slider brightness
V
Page 207
– Key mod. contrast.
V
Page 208
–Misc.
1. Information - read only
2. Operation of the missed calls logging function for
"Answered elsewhere" is dependent on support by the SIP server
Web interface (WBM) 250
– Display theme
V
Page 206
– Screensaver
– Screensaver enabled
V
Page 209
– Inactivity delay
V
Page 210
– Screensaver transition delay
V
Page 211
– Program keys
–Normal
–Edit
V
Page 93
– Shifted
–Edit
V
Page 93
– Key Module 1 (if available, see Program keys)
– Key Module 2 (if available, see Program keys)
– Key click
–Volume
–Off
–Low
–Medium
– High
–Keys
– Keypad only
– All keys
– Energy saving
– Backlight time
V
Page 212
Locality
– Country
V
Page 228
– Language
V
Page 226
– Date format
V
Page 214
– Time format
V
Page 214
Security
– Password
– Current Password
– New password
V
Page 170
– Confirm password
Diagnostic information
V
Page 245
251 Fixing problems
Fixing problems
Caring for your telephone
• Never allow the telephone to come into contact with colouring, oily or aggressive agents.
• Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.
• If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such
as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water
only).
• Never use cleaners containing alcohol, cleaners that corrode plastic or abrasive powders!
Troubleshooting
Pressed key does not respond
If the phone is locked, repdial keys cannot be used. This also applies even if an emergency num-
ber is saved on this key.
Check whether your telephone is locked (The following message appears on the screen: "Phone
locked. To unlock enter the PIN."). If the phone is locked, enter your PIN to unlock it.
Keys with modified functions
The administrator may have reprogrammed the following keys:
• Conference: Initiate conference Page 120
• Transfer: Transfer a call
Page 111
• Hold: Hold active call
Page 101
Ask your administrator about the modified functions.
The phone does not ring on call
Check whether the ringtone is deactivated (see icon in the status bar on the display Page 27).
If it is deactivated, activate the ringtone.
You cannot dial a number
Check whether your telephone is locked (The following message appears on the screen: "Phone
locked. To unlock enter the PIN."). If the phone is locked, enter your PIN to unlock it.
To correct any other problems
First contact the administrator. Problems that cannot be corrected should be referred to Customer
Service.
Contact partner in the case of problems
Contact your administrator if a fault persists for more than five minutes, for example.
Local user menu 252
Local user menu
Opening the user menu on the phone
To open the user menu, press the Services key.
On the Settings tab, select the User menu option. Respond when prompted "Please enter user
password" (see also
Page 170). Confirm your input with OK. The options of the user menu are
available.
User menu display
The majority of settings that can be made via the user menu on the phone can also be made via
the WBM interface
Page 247.
Changes are usually confirmed using the Save & Exit softkey or discarded using the Exit (no
save) softkey. You can exit the current menu level using the left key of the navigation block
(
Page 22). You will be asked whether you want to Save or Do not save.
! User
Date and time?
– Time hh:mm Page 213
– Date DD.MM.YYYY
Page 213
– Daylight saving Yes
Page 215
–Yes
–No
– Difference (mins) mm
Page 215
– Auto DST Yes/No
[1]
Page 216
! Audio?
– Volumes (use softkey to decrease or increase)
– Loudspeaker
Page 217
– Ringer
Page 217
– Handset
Page 217
– Headset
Page 217
– Handsfree
Page 217
– Rollover
Page 217
– Settings?
– Ringer Pattern
Page 219
–Pattern
– Ringer1.mp3
– Ringer2.mp3
– Ringer3.mp3
– Ringer4.mp3
– Ringer5.mp3
– Ringer6.mp3
– Pattern melody 2
Page 220
–1
–2
–3
–4
–5
–6
1. Information - read only
253 Local user menu
–7
–8
– Pattern sequence 1
Page 220
–1
–2
–3
–4
–5
–6
– Room character Normal
Page 217
– Normal
– Echoing
– Muffled
– Open listening Standard mode
Page 221
– Standard mode
–US mode
– Headset socket Cordless headset
Page 221
– Wired headset
– Cordless headset
– Conference unit
– Special ringers
Page 222
– Internal
– Available (fixed default)
– Ringer
– Pattern melody
– Pattern sequence
– External
– Available (fixed default)
– Ringer
– Pattern melody
– Pattern sequence
– Recall
– Available (fixed default)
– Ringer
– Pattern melody
– Pattern sequence
– Emergency
– Available (fixed default)
– Ringer
– Pattern melody
– Pattern sequence
– Special 1
– Available (fixed default)
– Ringer
– Pattern melody
– Pattern sequence
– Special 2
– Available (fixed default)
– Ringer
– Pattern melody
– Pattern sequence
– Special 3
– Available (fixed default)
– Ringer
– Pattern melody
– Pattern sequence
Local user menu 254
! Configuration?
– Outgoing calls?
– Autodial delay 6
Page 118
–1
–2
–3
–4
–5
–6
–7
–8
–9
– Callback Yes
Page 75
–Yes
–No
– Busy when dialling Yes
Page 119
–Yes
–No
– Transfer on ring Yes
Page 113
–Yes
–No
– Immediate dialling Yes
Page 63
–Yes
–No
– Incoming calls?
– Deflecting
– Allow deflection Yes
Page 100
–Yes
–No
– Default destination nnnnnn
Page 100
– Deflect to DSS Yes/No
[1]
Page 100
– Forwarding (call forwarding by type, see
Page 84)
– Settings
–
Unconditional g Page 82
– Enter destination (softkey)
Page 79
– List of saved numbers (context menu), if applicable
– Edit favorites (softkey)
Page 79
– Destination 1
– Destination 2
– Destination 3
– Destination 4
– Destination 5
– Copy (softkey)
Page 79
– Paste (softkey) (if copying is active)
Page 79
–
Busy g Page 82
– Enter destination (softkey)
Page 79
– List of saved numbers (context menu), if applicable
– Edit favorites (softkey)
Page 79
– Destination 1
– Destination 2
– Destination 3
– Destination 4
– Destination 5
– Copy (softkey)
Page 79
– Paste (softkey)(if copying is active)
Page 79
1. Information - read only
255 Local user menu
– No reply (after {1}s) g Page 82
– Enter destination (softkey)
Page 79
– List of saved numbers (context menu), if applicable
– Edit favorites (softkey)
Page 79
– Destination 1
– Destination 2
– Destination 3
– Destination 4
– Destination 5
– Copy (softkey)
Page 79
– Paste (softkey)(if copying is active)
Page 79
–Set delay
[1]
Page 83
–Alerts
– Visual alerts No
Page 101
–Yes
–No
– Audible alerts No
Page 101
–Yes
–No
– Forwarding party Display last
Page 101
– Display first
– Display last
– Handling
– Allow call waiting Yes
Page 109
–Yes
–No
– Allow DND Yes
Page 169
–Yes
–No
– Busy when dialling Yes
Page 119
–Yes
–No
– CTI Calls?
– AutoAnswer Yes
Page 114
–Yes
–No
– AutoAnswer beep Yes
Page 114
–Yes
–No
– AutoReconnect beep Yes
Page 115
–Yes
–No
– Connected calls?
– Allow call transfer Yes
Page 112
–Yes
–No
– Allow call joining Yes
Page 72
–Yes
–No
– Allow exit conf Yes
Page 122
–Yes
–No
– Allow hold rem. Yes
Page 104
–Yes
–No
– Hold rem. delay 8
Page 104
1. Only if "Server features" was deactivated by your administrator
Local user menu 256
–3
–4
–5
–6
–7
–8
–9
–10
–11
–12
–13
–14
–15
– Hold and hang-up Yes
Page 105
–Yes
–No
– Music on hold Yes
Page 106
–Yes
–No
– Allow conferences Yes
Page 121
–Yes
–No
– Secure call alert Yes
Page 224
–Yes
–No
– Toggle associate Yes
Page 110
–Yes
–No
– Lower IL alert
Page 229
–Yes
–No
–
! Keyset
– Lines?
– Line (one of eight possible)
– Ring delay 0
Page 148
– Allow in overview Yes
Page 147
–Yes
–No
– Hot warm action
[1]
No action
– Hot warm dest nnnn
Page 129
– Address
[1]
nnnn
– Ring on/off
[1]
On
– Ringtone = Ringer
Page 149
– Pattern melody = 2
Page 149
– Pattern sequence= 1
Page 149
– Overview?
Page 147
– Line (up to eight lines)
– Move down
– Move to bottom
– Use FPK order
– Add all lines
–Save
– Do not save
– BLF?
– Busy Lamp Field not for OpenScape Voice
– Call logging
1. Information - read only
257 Local user menu
– General
– Enable call log Yes
Page 164
–Yes
–No
– Missed calls All calls
Page 164
– Answered elsewheren = Exclude
–Include
– Delete entry = When called
– Manually
– Video Call
– Video on No
Page 183
–Yes
–No
! Phone
– Backup/Restore Page 233
– New (softkey)
– Backup password
– Confirm password
– Backup name OpenScape Desk Phone IP 55G
– 25.11.09 09:45 OpenScape Desk Phone IP 55G
Page 236
–Restore
Page 234
– Backup password
– Backup ID
– Phone book Ignore
– Ignore
–Restore
– Call logs Ignore
– Ignore
–Restore
– Menu data Ignore
– Ignore
–Restore
– Screensaver imagesIgnore
– Ignore
–Restore
– All clip images Ignore
– Ignore
–Restore
– All ringer tones Ignore
– Ignore
–Restore
– All midlet data Ignore
– Ignore
–Restore
– Replace (softkey)
Page 233
– Backup password
– Confirm password
– Backup name OpenScape Desk Phone IP 55G
– Full ID (softkey)
– Delete (softkey)
Page 235
– Delete (softkey)
– Cancel (softkey)
– Screensaver
– Enabled Yes
Page 209
–Yes
–No
Local user menu 258
–Start (mins) 30 Page 210
–0
–5
–10
–20
–30
–60
– Transition delay (s) 10
Page 211
–0
–5
–10
–20
–30
–60
– Display settings?
– Display theme Crystal sea
Page 206
– Crystal sea
– Warm grey
– Brightness
Page 207
– Key mod. contrast
Page 208
– Program keys
Press the key to be programmed
– Normal Unallocated
Page 93
– Unallocated
– For further functions, see
Page 260
– Label Predefined or customised
–Settings Function-dependent
– Shifted Unallocated
Page 93
– Unallocated
– For further functions, see
Page 261
– Label Predefined or customised
–Settings Function-dependent
– Key Module (if available, such as Program keys)
– Key click
–Volume
Page 225
–Off
– Low
–Medium
–High
–Keys
Page 225
– Keypad only
– All keys
– Energy saving
– Backlight time
Page 212
Locality?
– Country DE Page 228
–DE?
– For further countries, see
Page 228
– Language Deutsch
Page 226
–Deutsch
– For further languages, see
Page 227
– Date format dd/mm/yyyy
Page 214
– dd/mm/yyyy
– yyyy/mm/dd
–mm/dd/yyyy
– Time format 24 hour
Page 214
259 Local user menu
– 24 hour
– 12 Hour (AM/PM)
Security?
– Change user password Page 170
– Current password
– New user password
– Confirm password
– Phone lock
Page 173
– Lock phone No
–Yes
Network information?
– Phone address Page 230
– Web address
– IP address
– Globale IPv6-Adresse
– Lokale IPv6-Adresse
–LAN RX
–LAN TX
– PC RX
–PC TX
– LAN autonegotiated Yes
– LAN information 10 Mbps full duplex
– PC autonegotiated Yes
– PC information Link down
Diagnostic information Page 245
Reset?
– Reset all user data Page 231
– Function key data No?
Page 98
–Yes
–No
Local user menu 260
Key functions
Normal
You can program the following functions at the Normal function key level:
• Selected dialling
• Repeat dialling
• Forward all calls
• Forward no reply
• Forward busy
• CF unconditional - any
• CF unconditional – int.
• CF unconditional – ext.
• CF busy - any
• CF busy – int.
• CF busy – ext.
• CF no reply - any
• CF no reply – int.
• CF no reply – ext.
• Ringer off
•Hold
• Alternate
• Blind transfer call
• Transfer call
• Deflecting
•Shift
• Conference
• Headset
• Do not disturb
• Group pickup
• Repertory dial
• Feature toggle
• Mobility
• Directed pickup
• Callback
• Cancel callbacks
• Consultation
• Call Waiting toggle
• Immediate ring
•PreView
• Call recording
• Start application
• Built in fwd
• Pause callbacks
• Resume callbacks
261 Local user menu
Shifted
You can program the following functions at the Shifted function key level:
• Selected dialling
• Repeat dialling
• Alternate
• Blind transfer call
• Transfer call
• Deflecting
• Conference
• Repertory dial
•Release
• Callback
• Cancel callbacks
• Consultation
• Start application
262 Index
Index
Numerics
2nd alert ................................................................... 59
A
Administration .......................................................... 46
AICS Zip tone ......................................................50, 68
Alerts ...................................................................... 101
Announcing the local phone number ...................... 199
Answered elsewhere .............................................. 164
Answering calls
MultiLine .............................................................. 124
Appearance ............................................................ 206
Application tab .......................................................... 27
Applications .........................................................33, 46
Activating an application ....................................... 33
Context menu ........................................................ 33
Selecting an entry ................................................. 33
Selecting the application tab ................................. 33
Applications menu .................................................... 44
Audio
Room character ................................................... 217
Audio controls .......................................................... 21
Auto headset .......................................................50, 68
Autodial delay ......................................................... 118
B
Background lighting ................................................ 212
Browsing in tabs ....................................................... 22
Busy override ......................................................... 129
Busy when dialling ................................................... 60
C
Call
Ending ................................................................... 54
Holding ................................................................ 101
Transferring ......................................................... 111
Call control ............................................................... 59
Call forwarding
Activating/deactivating .....................................82, 90
Copying/pasting destination phone numbers ...79, 88
Destination phone number ...............................78, 86
Favourites ........................................................79, 88
Last destination ................................................78, 85
Saving a destination phone number ...................... 86
Saving destination phone number ......................... 79
Variable ............................................................78, 86
Call forwarding chain ................................................ 91
Call forwarding information .................................... 127
Call lists .............................................................40, 159
Copying to the phonebook .................................. 163
Call recording
Automatic ............................................................ 240
AutoStart ............................................................. 240
Call types ............................................................ 238
Conference ......................................................... 243
Consultation ........................................................ 241
Controlling ........................................................... 241
Icons ................................................................... 239
Line key ............................................................... 244
Manual ................................................................ 240
MultiLine .............................................................. 239
Operating modes ................................................ 237
Operation ............................................................ 239
Second call ......................................................... 242
Tips ..................................................................... 239
Toggle/Connect ................................................... 242
Call settings
CTI calls .............................................................. 217
MultiLine .............................................................. 147
Call signalling, different ............................................ 49
Call type ................................................................... 96
Assigning destination phone number .................... 90
Call types ................................................................. 84
Call waiting ............................................................. 107
Callback ................................................................... 73
Calls
Deflecting .............................................................. 99
Forwarding ............................................................ 77
Incoming ............................................................... 49
Rejecting ............................................................... 99
Camera test ............................................................. 32
CE marking ................................................................ 3
Changing the date display ..................................... 214
Conference ............................................................ 120
Starting a conference ............................................ 67
Connection options .................................................. 17
Consultation ........................................................60, 67
Consultation call from second call .......................... 107
Contact
Display format ..................................................... 158
Context ..................................................................... 63
Context menus ......................................................... 29
Copying/pasting destination phone numbers ........... 88
D
Date ....................................................................... 213
Daylight saving ....................................................... 215
DDS key ................................................................. 116
Deactivating the ringer temporarily ........................ 168
Delayed ringtone .................................................... 148
Deleting entries ...................................................... 165
Index 263
Destination phone number ..................................78, 86
Copying/pasting .................................................... 79
Saving ..............................................................79, 86
Diagnostic call .......................................................... 47
Dial plan ..........................................................118, 173
Dialpad ..................................................................... 26
Different call signalling ............................................. 49
Direct station selection keys ................................... 131
Call deflection ...................................................... 133
Consultation ........................................................ 131
Indirect pickup ..................................................... 132
Rejecting a call .................................................... 132
Display design ........................................................ 206
Display icons .......................................................... 266
Application tab ....................................................... 31
Connection status ................................................. 34
Message icons ...................................................... 30
MultiLine ................................................................ 35
Phonebook entries ................................................ 37
Status bar .............................................................. 27
Display settings
Idle mode for display ........................................... 210
Do not disturb ......................................................... 168
DSS ........................................................................ 131
During calls
MultiLine .............................................................. 127
E
E/A Cockpit ............................................................ 139
Launching ............................................................ 141
Making calls ........................................................ 144
Managing call forwarding .................................... 142
Status .................................................................. 144
Early call pickup ..................................................... 135
Emergency call ....................................................... 173
Emergency number ................................................ 173
Energy saving mode .............................................. 212
Executive/Assistant Cockpit ................................... 139
Executive/secretary ................................................ 134
Connecting a call ................................................. 136
Second call .......................................................... 135
F
Favourites for call forwarding ..............................79, 88
Forced logoff .......................................................... 178
Forwarding primary line .......................................... 127
Function keys ......................................................21, 92
Feature toggle ....................................................... 94
Forwarding ............................................................ 95
Immediate ring ...................................................... 97
Repertory dial ........................................................ 94
Resetting ............................................................... 98
G
General information .................................................. 13
Graphic display ........................................................ 27
Call lists ............................................................41, 42
Icons for phonebook entries .................................. 37
Icons indicating call status .................................... 34
Voicemail .............................................................. 43
Graphic display settings
Idle mode for graphic display .............................. 210
Group calls ............................................................... 55
H
Headset
Answering call automatically ............................50, 68
Hot line ..................................................................... 64
For lines .............................................................. 129
I
Icons ...................................................................... 266
Application tab ...................................................... 31
Connection status ................................................. 34
Message icons ...................................................... 30
MultiLine ................................................................ 35
Phonebook entries ................................................ 37
Status bar .............................................................. 27
Ignoring second call ............................................... 108
Immediate dialling .............................................63, 118
Important information ................................................. 4
Incoming calls
MultiLine .............................................................. 124
K
Key click ................................................................. 225
Key modules ............................................................ 19
L
Language setting ................................................... 226
Country setting .................................................... 228
Language for user prompts ................................. 226
Large conference ................................................... 123
LDAP ...................................................................... 159
Copying to the phonebook .................................. 161
Quick search ....................................................... 161
LED displays ............................................................ 24
Line key .................................................................... 25
Line preview ........................................................... 152
Line status ................................................................ 35
Line utilisation .......................................................... 25
Lines
264 Index
Hot/warm line ...................................................... 129
List for phone numbers and contacts ..................... 153
Location of the telephone ........................................... 4
Locking the phone .................................................. 173
Logging on and off (Mobility) ...........................176, 178
M
Making calls
MultiLine .............................................................. 125
Message icons ......................................................... 30
Microphone .............................................................. 66
Missed calls .............................................................. 76
Mobility ................................................................... 175
Forced logoff ....................................................... 178
Logging on and off .......................................176, 178
Mode keys ................................................................ 21
MultiLine
Answering calls ................................................... 124
Busy override ...................................................... 129
LED displays ..................................................25, 133
Making and receiving calls on a single line ......... 127
Making and receiving calls with multiple
lines .................................................................... 128
MultiLine phone ........................................................ 14
N
Navigation block ....................................................... 22
Normal dialling ......................................................... 63
O
Open listening .......................................................... 54
OpenScape Voice .................................................. 184
Abbreviated dialling
Two-key abbreviated dialling ............................ 189
Accepting anonymous calls ................................. 188
Call tracing .......................................................... 189
Creating a list for selective calls .......................... 187
Feature toggle key .............................................. 184
Functions ............................................................. 184
Hunt group .......................................................... 190
Making anonymous calls ..................................... 185
Parallel call .......................................................... 192
Parking a call ....................................................... 194
Reachability ......................................................... 192
Rejecting anonymous calls ................................. 188
Serial call ............................................................. 192
Silent monitoring ................................................. 195
OpenStage Key Module ........................................... 19
Operating instructions ................................................ 3
Overview tab ...........................................135, 138, 151
P
Padlock icon ............................................................. 48
Parallel call ............................................................. 192
Parking a call ......................................................... 194
Password
Changing ............................................................. 170
Deactivating ........................................................ 172
Phantom line ............................................................ 25
Phone directory ...................................................... 153
Phone settings ....................................................... 206
Phonebook ........................................................37, 153
LDAP ..............................................................38, 159
Local phonebook ................................................... 38
Contact quick search ....................................... 157
Editing a contact .............................................. 153
Group management ......................................... 155
Language selection .......................................... 156
New contact ..................................................... 153
Preferred phone number .................................. 153
Saving a picture ............................................... 156
Picking up a held call ............................................... 52
Picking up out-of-hours calls .................................. 200
Pickup group ............................................................ 55
Primary line .............................................................. 25
Privacy ................................................................... 167
Private line ............................................................... 25
Program/Service menu ............................................ 44
Programmable keys ............................................24, 92
Q
Quick search
LDAP ................................................................... 161
R
Reachability ........................................................... 192
Redial ....................................................................... 65
MultiLine .............................................................. 126
Ringer melody ........................................................ 150
Ringer off ............................................................... 167
Ringtone for lines ................................................... 149
Ringtone sequence ................................................ 150
Rollover .................................................................. 153
S
Safety precautions ..................................................... 3
Screensaver ........................................................... 209
Searching contacts .................................................. 37
Second call ............................................................ 107
Second ringing call ................................................... 59
Secondary line ......................................................... 25
Index 265
Security .................................................................. 167
Self-image ................................................. 32, 180, 182
Serial call ................................................................ 192
Setting headset port ............................................... 221
Setting the date ...................................................... 213
Settings .................................................................. 206
Shared line ............................................................... 25
Silent monitoring .................................................... 195
SingleLine phone ..................................................... 14
Softkey list ................................................................ 34
Speakerphone mode ...........................................49, 53
speakerphone distance ........................................... 4
Status icons .............................................................. 27
System conference ................................................ 123
T
Telephone lock ....................................................... 173
Telephone maintenance ......................................... 251
Telephony interface
MultiLine ................................................................ 35
SingleLine ............................................................. 34
Text input (via the display editor) ............................. 28
Time ....................................................................... 213
Time display format ................................................ 214
Toggle/Connect ........................................................ 70
TouchSlider .............................................................. 21
Troubleshooting ..................................................... 251
Two-way voice calling ............................................ 197
U
Unlocking the phone .............................................. 173
USB camera ........................................................... 180
User interface ........................................................... 15
User password ....................................................... 173
Changing ............................................................. 170
Deactivating ........................................................ 172
User support ............................................................. 13
Using a mini switch .................................................. 18
Using network ports more efficiently ........................ 18
V
Variable call forwarding .......................................78, 86
Video function ........................................................ 180
Activating/deactivating ........................................ 183
Video link ...........................................................32, 182
Voice calling ........................................................... 197
W
Warm line ................................................................. 64
For lines .............................................................. 129
Web interface ..................................................247, 252
Display icons 266
Display icons
Application tab
Telephony interface Page 34
Phonebooks Page 37
Call lists Page 40
Voicemail Page 43
Program/Service menu/Applications menu Page 44
Status bar
The ringtone is deactivated Page 167
Operating data is sent to the server Page 47
The "Do not disturb" function is activated Page 168
The phone lock is activated Page 173
A mobile user is logged on to the telephone
Messages
You have received one or more new messages
One or more new entries have been added to the call lists
Local call forwarding is activated for all calls
Connection status
You receive a call
After dialling, the other subscriber's phone rings
You receive a call with a lower impact level
Following dialling with a lower impact level
Forwarded call with a lower impact level
Reconnecting with a lower impact level
The call is active
or
High-quality voice connection (G.722)
The call has been disconnected
You have placed the call on hold (e.g. consultation hold)
Your call partner has placed the call on hold
| Call recording has started
The voice connection is secure
The voice connection is not secure
267 Display icons
MultiLine
Call for the corresponding line
Call for a line with suppressed ringtone Page 153
"Hold reminder" is activated Page 104
The line is currently not available
The line is busy
The line is free
Phonebook entries
Primary business number
Secondary business number
Mobile phone number
Private phone number
E/A Cockpit
Not available
Available
Call forward to assistant (if available)
Ring immediately (call forwarding cleared)
Call forwarding to mobile phone
Call forwarding to answering machine
Call forwarding to a number
… 265

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