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Add-ons
Gigaset T500 PRO / Gigaset 300 PRO / en / A31008-M2212-R101-3-7619 / user_addOns.fm / 19.03.2012
Version: %@27.05.2010
Refresh
Gigaset Client for iPhone® allows the following configurations with regard to refreshing
call and voicemail lists:
u On Start: Entries are automatically synchronised with Gigaset when the app is started
(default is "off").
u On Interval: Providing the app is open, entries are automatically synchronised with
Gigaset at intervals you can set (default is "off").
u Store Period: Entries older than the period configured here are no longer stored locally
on the iPhone (default is 3 Months).
u Fetch Entries: Maximum number of entries that should be downloaded at once from
the Gigaset PBX (default is 25).
Using Gigaset Client for iPhone®
Initiating calls to play back voicemails
Apart form the dialling modes described above, the Gigaset establishes an outgoing call
to play back voicemails just as it always has. In such cases, Gigaset Client for iPhone
®
informs the Gigaset PBX via the data connection, which then establishes the calls for both
participants. As a result, an incoming call is first signalled on the iPhone by its own Call
Director on the Gigaset. Only when this is accepted is the voicemail played back. At this
point there is no longer any data connection.
Troubleshooting
No connection
This message indicates that the app was unable to reach the Gigaset server. There may be
several reasons for this, which can all be acknowledged with the same error message:
Problem: The device is not currently connected to the Internet.
Solution: Wait until the connection is re-established via WLAN/UMTS/GSM.
Problem: The connection is very poor. The Gigaset cannot reply within 10 seconds.
Solution: Usually only occurs in GSM networks. Use of the app in a network with very
short execution times (WLAN/UMTS).
Problem: The entered host name cannot be reached or is not routed.
Solution: The server name has been entered incorrectly (e.g., with a space) or cannot
be reached from the public Internet.
Problem: The entered port is not routed and Gigaset cannot be reached by it.
Solution: The XMPP port (default: 5222 also for TLS) must, if necessary, be opened in a
firewall.
