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AQUOS R2
User Guide
1
AQUOS R2
AQUOS R2 User Guide Contents
Introduction
About the User Guide........................................................ 3
Getting Started
Package Contents............................................................... 6
Parts & Functions.............................................................. 6
SIM Card.............................................................................. 8
Internal Storage and SD Card......................................... 10
Charging Handset..............................................................14
Power On/Off................................................................... 17
Using Touchscreen............................................................ 18
Making Initial Settings.................................................... 20
Google Account................................................................. 21
Unlocking Screen...............................................................24
Basic Operations
Basic Operations...............................................................26
Using Manner Mode.......................................................... 27
Using Airplane Mode.........................................................28
Text Entry.........................................................................28
Using Fingerprint Authentication Function....................29
Updating the System........................................................32
Using ROBOQUL................................................................ 33
Handset Interface
Handset Screens............................................................... 36
Using Fullscreen Mode......................................................43
Icons at Display Top (Status Bar)...................................44
Checking Notifications (Notifications Window).............46
Checking Notifications (Quick Settings Window).......... 48
Capturing Screenshots (Clip Now)...................................49
Scrolling Screen Automatically (ScrollAuto)...................51
Phone
Placing/Answering Calls...................................................54
Optional Services..............................................................59
Handset Phone Number.................................................... 65
Making Call Settings........................................................ 66
Address Book.................................................................... 67
Messaging
Messaging.......................................................................... 72
Sending S! Mail/SMS.........................................................72
Opening & Replying to S! Mail/SMS................................74
Using Gmail....................................................................... 76
Using Email........................................................................79
Internet
Using the Internet (Chrome)............................................84
Camera
Capturing Photos/Videos................................................. 90
Music & Images
Listening to Music (Play Music)......................................96
2
Viewing & Managing Photos/Videos (Album)..................98
Application Basics
Confirmation when First Activating Applications....... 102
Applications.....................................................................104
Adding/Deleting Applications........................................ 105
Managing Data
File Storage.....................................................................112
Backup & Restore...........................................................112
Importing Data from Other Mobiles............................. 113
Wi-Fi/Bluetooth
®
Connecting by Wi-Fi.......................................................118
Using Bluetooth
®
Function............................................ 127
Using Tethering.............................................................. 130
Handset Settings
About Settings............................................................... 134
Phone Number................................................................. 135
Network & Internet Settings........................................ 135
Connected Device Settings............................................ 144
Application & Notification Settings.............................146
Battery & Energy Saving Settings................................149
Display Settings............................................................. 151
Sound Settings................................................................157
AQUOS Useful Settings..................................................162
Home Applications Setting............................................ 166
Storage Settings.............................................................167
Security & Location Settings........................................168
User & Account Settings............................................... 180
Accessibility Settings.................................................... 181
Google Settings.............................................................. 183
System Settings..............................................................184
Troubleshooting.............................................................. 192
Global Services
Global Roaming............................................................... 194
Calling from Outside Japan...........................................195
For Assistance
Handset Powers Off...................................................... 200
Handset Does Not Power On.........................................200
Cannot Charge / Charging Stops / Charging Is Slow... 201
Battery Runs Out Quickly............................................. 201
Display Turns Off Suddenly.......................................... 202
Display Goes Dark Suddenly.......................................... 202
Screen Freezes / Operation Is Unstable.......................203
SIM Card Not Recognized.............................................. 203
Cannot Use SD Card.......................................................204
Cannot Send/Receive Mail..............................................204
Cannot Connect to Internet..........................................205
Cannot Talk on Phone / Cannot Hear Other Party...... 205
Cannot Use Applications................................................206
Warranty/Specifications/Customer Service
Warranty & After-Sales Service................................... 208
Specifications..................................................................208
Customer Service............................................................210
Safety Precautions
Safety Precautions.........................................................212
Important Product Information.....................................220
Handset & Hardware Care............................................. 221
General Notes................................................................. 223
Radio Wave Exposure and Specific Absorption Rate (SAR)
Information..................................................................... 226
Water & Dust Resistance.............................................. 227
3
Introduction
AQUOS R2
Introduction
About the User Guide
Thank-you for purchasing this product.
Before Using This Product
Read "Safety Precautions" thoroughly beforehand for proper
usage.
Accessible services may be limited by subscription contract
conditions.
Descriptions in the User Guide
In the User Guide, most operation descriptions are based on
handset at time of purchase.
Unless noted otherwise, descriptions are for Home Screen.
"Confirmation" refers to a window that appears after
operation, such as authentication prompt window, selection
window or caution window.
Some operation descriptions may be omitted.
Screenshots & Key Labels
Screenshots in the User Guide may differ in appearance with
actual Display. Key labels in the User Guide are simplified for
description purposes and differ with actual Display.
Other Notations
In the User Guide, the product is referred to as "handset."
microSD™/microSDHC™/microSDXC™ Card is referred to as "SD
Card."
"706SH" here refers to this mobile phone "AQUOS R2."
4
Getting Started
Package Contents............................................................... 6
Parts & Functions.............................................................. 6
SIM Card.............................................................................. 8
Internal Storage and SD Card......................................... 10
Charging Handset..............................................................14
Power On/Off................................................................... 17
Using Touchscreen............................................................ 18
Making Initial Settings.................................................... 20
Google Account................................................................. 21
Unlocking Screen...............................................................24
6
Package Contents
Package Contents
・Handset (AQUOS R2)
・Battery is built into handset.
・Handset back cover is not removable.
・SIM Removal Tool (Complimentary sample)
・TV Antenna Cable (Complimentary sample)
・クイックスタート (Japanese)
・お願いとご注意 (Japanese)
・Warranty (Handset)
Parts & Functions
Handset (Front)
Name Description
Earpiece
Hear the other party's voice here.
Front
Camera
Use to shoot photos or videos of yourself.
Display
Touchscreen-type display; operate with
your fingers on Display.
Fingerprint
Sensor
Use fingerprint authentication to unlock
screen, or use as Home key.
Charging/
Notification
Lamp
Illuminates while charging or for missed
calls and notifications.
Proximity/
Light Sensor
Proximity Sensor prevents Touchscreen
misoperation during calls. Light Sensor
adjusts Display brightness according to
ambient light.
7
Getting Started
AQUOS R2
Handset (Back and Sides)
Name Description
Mic
(Recorder Mic)
Use while recording videos or when talking
through Speakerphone.
Make sure not to cover Recorder Mic.
Video
Back Camera
(Dramatic
Wide Camera)
Capturing videos in wide angle.
Standard
Back Camera
Shoot photos or videos.
Mobile
Light
Use as a camera flash, flashlight, etc.
FeliCa mark
Hold up to reader/writer to use NFC/
Osaifu-Keitai
®
.
External
Connection
Jack
Connect ROBOQUL, AC Adaptor, etc.
Speaker
Listen to music, video sound, TV, etc.
Earphones-
Microphone
Jack
Connect TV Antenna Cable or Earphones
with Mic (sold separately) here.
Card Tray
Insert/remove SD Card and SIM Card.
Mic/
Recorder Mic
Talk to the other party here. Also use
while recording videos or when talking to
emopa.
Make sure not to cover Mic/Recorder Mic.
Handset Keys
Name Description
Volume Up
Key
Increase volume.
Volume
Down Key
Decrease volume.
Power Key
Turn Display off/on. Long Press for power
on/off or reboot.
8
SIM Card
SIM Card is an IC card containing phone number and other
customer information.
Handling SIM Card
・For SIM Card handling, see SoftBank Website.
https://www.softbank.jp/mobile/support/protect/usim/
(Japanese)
・Avoid applying labels. May damage SIM Card.
・SIM is replaceable (at cost) in case of loss/damage.
・Wipe clean with a dry, soft cloth.
・Always keep the IC (gold) chip clean.
IC (gold) chip
SIM Card Cautions
Observe the following when using SIM Card.
・Within Japan, SIM Card must be installed to make
emergency calls (110, 119, 118).
・Always follow emergency procedures to suspend service
if your SIM Card or handset (SIM Card inserted) is lost/
stolen. For details, contact Customer Service.
・Customer is responsible for any damage caused by
inserting SIM Card in an other-brand IC card reader, etc.
SoftBank Corp. is not responsible in such case.
・It is recommended that you back up information that is
saved on SIM Card. SoftBank Corp. is not responsible for
damages from saved information that is lost.
・Always power off handset before inserting/removing SIM
Card.
・Note that SIM Card specifications and performance may
change without notice.
・Return SIM Card to SoftBank Corp. when canceling
subscription.
・SIM Card is the property of SoftBank Corp.
・Returned SIM Cards are recycled for environmental
purposes.
Inserting SIM Card
Always power off beforehand.
・Set SIM Card in Card Tray beforehand. Do not insert SIM
Card without setting it in Card Tray.
With Display upward, insert SIM Removal Tool in removal hole
in Card Tray
・Press firmly and straight until Card Tray ejects.
Pull out Card Tray
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Set SIM Card in Card Tray
・Place gently, noting orientation of SIM Card (notch/IC (gold)
chip facing down).
・Make sure SIM Card is in Card Tray. Inserting Card Tray with
SIM Card on its edge may cause damage.
9
Getting Started
AQUOS R2
Insert Card Tray in SIM/SD Card Slot
SIM Card is inserted.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.
Removing SIM Card
Always power off beforehand.
With Display upward, insert SIM Removal Tool in removal hole
in Card Tray
・Press firmly and straight until Card Tray ejects.
Pull out Card Tray
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Remove SIM Card
Insert Card Tray in SIM/SD Card Slot
SIM Card is removed.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.
10
SIM-Unlocking Handset
Handset can be SIM-unlocked. SIM-unlocking handset allows
other-carrier SIM cards to be used with it.
・Some services, functions, etc. may have restrictions when
an other-carrier SIM card is used. SoftBank Corp. does not
guarantee operation whatsoever.
・For details on SIM unlocking, see SoftBank Website.
Internal Storage and SD Card
Handset supports SD Card up to 400 GB. Some SD Cards may
not operate properly.
Internal storage can be used for saving data including system
data, applications, and video and photos taken with Camera.
Internal Storage/SD Card Cautions
Data on Internal Storage/SD Card
Data on internal storage/SD Card may be lost/altered
due to accidents, malfunctions, repairs, handset upgrade/
replacement, mishandling, etc. Back up important data
regularly. SoftBank Corp. is not liable for any damages
resulting from loss/alteration of data.
・Do not insert or remove SD Card forcefully.
・Do not touch terminals or expose them to metal objects.
・Never power off while reading or writing data.
・Make sure not to erase or overwrite data accidentally.
microSDXC Card
Handset supports microSDXC Cards (SDXC-compatible SD
Cards). microSDXC Cards are supported by SDXC-compatible
devices only.
Exchanging Data with Non-SDXC-Compatible
Devices
To exchange data between handset and non-SDXC-
compatible devices, use SD Cards (microSD/microSDHC
Cards) supported by handset and those devices. Inserting a
microSDXC Card used on handset in a non-SDXC-compatible
device may corrupt card data. In such cases, do not format
the microSDXC Card on that device even if prompted to do
so.
Formatting deletes all microSDXC Card data and changes
the file system. The original storage capacity may
be unavailable after formatting. To use a corrupted
microSDXC Card, format it on an SDXC-compatible device.
Save Location
By default, data, including photos and videos taken
with handset, is saved in internal storage. Even with
downloaded commercially-available applications described
as saving data on SD Card, data is saved in internal
storage.
・To save photos and videos taken with handset on SD
Card, insert SD Card before using Camera, then change
save location as follows.
Flick Home Screen up (Camera)
COMMON Save To SD card
SD Card Caution
Keep SD Card away from infants; may cause choking if
swallowed.
11
Getting Started
AQUOS R2
Inserting SD Card
Always power off beforehand.
・Set SD Card in Card Tray beforehand. Do not insert SD Card
without setting it in Card Tray.
With Display upward, insert SIM Removal Tool in removal hole
in Card Tray
・Press firmly and straight until Card Tray ejects.
Pull out Card Tray
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Set SD Card in Card Tray
・Place gently, noting orientation of SD Card (terminal side
facing down).
・Make sure SD Card is in Card Tray. Inserting Card Tray with
SD Card on its edge may cause damage.
Insert Card Tray in SIM/SD Card Slot
SD Card is inserted.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.
12
Formatting SD Card
When using a new SD Card for the first time, always format it
on handset.
・Formatting erases all data on SD Card. Format SD Card with
caution.
・When formatting, keep handset charged or charge it
adequately beforehand.
・Insert SD Card beforehand. See "Inserting SD Card" for
details.
Flick Home Screen up
(Settings)
Storage
SD card
When Contents Manager window appears next, Tap SD
card .
Storage settings
Format
13
Getting Started
AQUOS R2
ERASE & FORMAT
Enter Operation Password OK
・If Operation Password is unset, follow onscreen prompts.
DONE
All data on SD Card is erased.
Unmounting SD Card
Flick Home Screen up
(Settings)
Storage
SD Card is unmounted.
To mount SD Card again, SD card MOUNT .
14
Removing SD Card
Always power off beforehand.
With Display upward, insert SIM Removal Tool in removal hole
in Card Tray
・Press firmly and straight until Card Tray ejects.
Pull out Card Tray
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Remove SD Card
Insert Card Tray in SIM/SD Card Slot
SD Card is removed.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.
Charging Handset
Battery is built into handset.
Internal Battery
A lithium-ion battery is built into handset; it is not
removable.
Recycling
This product requires a lithium-ion battery. Lithium-
ion batteries are recyclable. To recycle a used lithium-
ion battery, take it to any shop displaying the recycling
symbol.
Battery Cautions
Storage
To help maintain performance and life of Internal Battery,
do not store in the following conditions (battery level
should be at approximately 40% for optimal storage).
・Full (immediately after charging is complete)
・Exhausted (too low to power on handset)
Bulges of Internal Battery
Depending on use, bulges may appear near end of battery
life; this does not affect safety.
Internal Battery Replacement
Internal Battery is a consumable item; may need to be
replaced if operating time shortens noticeably. Internal
Battery is not user replaceable; its replacement incurs fees
and requires handset submission to a SoftBank Shop or
other appropriate servicer. For details, contact a SoftBank
Shop or Customer Service.
15
Getting Started
AQUOS R2
About Charging
The following charging options are available.
Charging
Option
Description
ROBOQUL
(desktop
holder)
Place handset in ROBOQUL and
charge using an AC Adaptor (optional
accessories).
AC Adaptor
Connect handset and AC Adaptor (optional
accessory) directly.
Indications while Charging
Charging/Notification Lamp
Charging/Notification Lamp illuminates red while charging;
illuminates green when charge is almost full.
・If Charging/Notification Lamp is blinking, charging is not
working properly. Make sure that you are using Charger
and products specified by SoftBank Corp. If you are using
specified products only, contact a SoftBank Shop or
Customer Service.
Lock Screen while Charging
Charging progress appears in lock screen.
・"Charging": normal charging
・"Charging rapidly": rapid charging
・"Charging slowly": low-speed charging; Handset begins
low-speed charging depending on the conditions, such as
when nearly charged.
Charging Cautions
Water Resistance
ROBOQUL and AC Adaptor (optional accessories) are not
waterproof. Never connect a charger plug/USB Type-C™
plug while handset or Charger is wet.
Handset is water resistant; however, if a charger plug/USB
Type-C plug is inserted while it is wet, liquid (tap water,
beverage, sea water, pet urine, etc.) or a foreign object
adhered to handset or a charger plug/USB Type-C plug may
cause overheating, burnout, fire, malfunction, burns, etc.
due to electric shock, short-circuiting, etc.
Handling Cords
Do not pull, bend, or twist cord; may damage the cord.
About Charging Abroad
SoftBank Corp. is not liable for problems resulting from
charging handset abroad.
ROBOQUL
ROBOQUL is designed for use in Japan. You assume all
responsibility if used abroad. Use abroad may infringe on
the country's/region's laws; check before using.
16
Charging with ROBOQUL
Charge using ROBOQUL [SHEGH1] and an AC Adaptor (USB
Type-C Quick ChargeTM 3.0) [ZSCAZX]1 (optional accessories).
When charging using ROBOQUL and handset is powered on,
ROBOQUL swivels when Display lights up, at start of charging,
for incoming calls, alarms, etc. See "Using ROBOQUL" for
details on setting ROBOQUL motion.
Use ROBOQUL on a flat and stable surface.
Handset does not quick-charge when using ROBOQUL. See
"Handset" for charge times with an AC Adaptor/ROBOQUL.
1 SoftBank SELECTION USB Type-C quick charge AC Adaptor
[SB-AC17-TCQC]
Insert USB Type-C plug on AC Adaptor into ROBOQUL power
connection terminal
Raise plug on AC Adaptor and plug into household AC outlet
Insert ROBOQUL charging plug into External Connection Jack
( ), and lean handset backward ( )
Charging/Notification Lamp illuminates once charging
starts.
・Press handset firmly and straight all the way. If not
attached adequately, handset may fall or ROBOQUL may tip
over. Avoid scratching handset when attaching.
To continue using ROBOQUL after charging, skip
and .
After charging, remove handset from ROBOQUL and disconnect
USB Type-C plug on AC Adaptor
・Hold down ROBOQUL while pulling handset straight up.
Unplug AC Adaptor and lower plug
Charging ends.
Using ROBOQUL Functions
You must set permissions for ROBOQUL to use functions
beforehand. See "Before Using ROBOQUL" for details.
17
Getting Started
AQUOS R2
Charging with AC Adaptor
Use an AC Adaptor (USB Type-C Quick ChargeTM 3.0)
[ZSCAZX] (optional accessory)
1
.
For information on other peripheral devices, see SoftBank
Website.
1 SoftBank SELECTION USB Type-C quick charge AC Adaptor
[SB-AC17-TCQC]
Insert USB Type-C plug of AC Adaptor into External
Connection Jack
Raise plug on AC Adaptor and plug into household AC outlet
Charging/Notification Lamp illuminates once charging
starts.
After charging, remove USB Type-C plug from External
Connection Jack, then unplug AC Adaptor and lower plug
Charging ends.
Power On/Off
Powering On
Long Press Power Key until SHARP logo appears
Handset powers on, and lock screen appears after a while.
・If confirmation appears, follow onscreen prompts.
・An initial settings wizard may appear the first time handset
is powered on. For details on initial settings, see "Making
Initial Settings."
Flick or up
Home Screen appears.
After Flicking up, enter pattern/lock no./password to
unlock.
18
Powering Off
Power Key (Long Press)
Power off
Handset powers off.
Using Touchscreen
Handset uses a touchscreen-type Display. Operate with your
fingers on Display.
About Touchscreen
In Case of Unintended Operation
If handset initiates operation without Touchscreen
(Display) being operated or does not respond after
Touchscreen being operated, Press Power Key to turn off
Display, Press Power Key again to turn on Display and then
operate handset.
Touchscreen Usage Notes
Touchscreen may not respond in these situations:
・Use with gloves/long fingernails
When using handset with gloves on, enable glove mode.
・Use of pens, pencils or sharp objects
・Use with objects on/against Display
・Use while wet
Touchscreen Usage Cautions
To prevent malfunctions, do not:
・Touch Display with wet fingers
・Use if Display is wet
If Display is wet, wipe it with a soft cloth.
・Subject Display to force/pressure
・Place a sticker or shield (commercially-available
protective film, privacy protector shield, etc.) on Display
Tap
Contact Display lightly and briefly.
19
Getting Started
AQUOS R2
Touch & Hold
Contact Display lightly; release finger when screen changes.
Drag
Touch icon or other item lightly, move it where desired, and
release finger.
Flick
Contact Display lightly, then brush screen up/down or left/
right.
Pinch/Spread
Contact Display lightly, then move fingers toward each other
(Pinch) or away from each other (Spread).
21

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