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Troubleshooting Procedures (cont.)
The Segway PT Will Not Power Down
Problem:
Your Segway PT will not power down when you press and hold the Power/Standby button on the InfoKey Controller.
Review the following service procedure prior to troubleshooting this problem.
• "Remove/Install the Mats" (p. 114)
• "Replace the InfoKey Controller Battery" (p. 115)
Recommended Action:
1. Check that your Mats are not sticking to the Powerbase.
2. If a Mat is sticking, lift the Mat to release it, being careful not to move your PT forward or backward or move the LeanSteer Frame.
3. Press and hold the Power/Standby button on the InfoKey Controller for two seconds to confirm the problem is resolved.
4. If your PT still will not power down, check that your InfoKey Controller Battery is not fully depleted and that the InfoKey Controller is
not damaged. If necessary, replace or reseat the InfoKey Controller Battery.
5. If reseating the InfoKey Controller Battery did not resolve the problem, and you do not have a replacement InfoKey Controller Battery:
Switch your PT to Standby Mode by walking beside it while holding the Handlebar until you hear the Stick Shake Warning and feel the
PT switch out of Balance Mode, into Standby Mode.
Leave your PT in a secure location for 15 minutes until it automatically powers down.
Install a new InfoKey Controller Battery.
6. Reinstall the Mat after your PT is powered down.
7. Tap the Power/Standby button on the InfoKey Controller to power on your PT, then press and hold Power/Standby button for two
seconds to confirm the problem is resolved.
