This guide provides information concerning installation, basic operation and
troubleshooting on windows.
ADVANCED
This guide provides information about the installation, advanced configuration, operation
and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.
2
BASIC
1.Introduction
Key benefits 5
Features by models 8
Useful to know 11
About this user’s guide 12
Safety information 13
Machine overview 19
Control panel overview 22
Turning on the machine 24
Installing the driver locally 25
Reinstalling the driver 28
2.Menu Overview and Basic Setup
Menu overview 30
Machine’s basic settings 33
Media and tray 35
Basic printing 46
3.Maintenance
Ordering supplies and accessories 53
Available consumables 54
Available accessories 56
Available maintenance parts 57
Storing the toner cartridge 58
Redistributing toner 60
Replacing the toner cartridge 62
Replacing the imaging unit 65
Installing accessories 67
Monitoring the supplies life 71
Setting the toner/imaging unit low alert 72
Cleaning the machine 73
Tips for moving & storing your machine 77
4.Troubleshooting
Tips for avoiding paper jams 79
Clearing paper jams 80
Understanding the status LED 92
Understanding display messages 95
3
BASIC
5.Appendix
Specifications 101
Regulatory information 109
Copyright 119
1.Introduction
This chapter provides information you need to know before using the machine.
•Key benefits5
•Features by models8
•Useful to know11
•About this user’s guide12
•Safety information13
•Machine overview19
•Control panel overview22
•Turning on the machine24
•Installing the driver locally25
•Reinstalling the driver28
Key benefits
Environmentally friendly
•To save toner and paper, this machine supports Eco feature (see "Eco
printing" on page 49).
•To save paper, you can print multiple pages on one single sheet of paper
(see "Using advanced print features" on page 193).
•To save paper, you can print on both sides of the paper (double-sided
printing) (see "Using advanced print features" on page 193).
•To save electricity, this machine automatically conserves electricity by
substantially reducing power consumption when not in use.
•We recommend using recycled paper for saving energy.
Fast high resolution printing
•You can print with a resolution of up to 1,200 x 1,200 dpi effective output
(1200 x 600 x 2 bit).
•Fast, on-demand printing.
-M332x series
▪For single-side printing, 33 ppm (A4) or 35 ppm (Letter).
-M382x series
▪For single-side printing, 38 ppm (A4) or 40 ppm (Letter).
-M402x series
▪For single-side printing, 40 ppm (A4) or 42 ppm (Letter).
Key benefits
Convenience
•You can print on the go from your smartphone or computer using Google
Cloud Print™ enabled apps(see "Google Cloud Print™" on page 173).
•Easy Capture Manager allows you to easily edit and print whatever you
captured using the Print Screen key on the keyboard(see "Easy Capture
Manager" on page 212).
•Samsung Easy Printer Manager and Printing Status is a program that
monitors and informs you of the machine’s status and allows you to
customize the machine’s settings (see "Using Samsung Easy Printer
Manager" on page 219 or "Using Samsung Printer Status" on page 222).
•Samusng AnyWeb Print helps you screen-capture, preview, scrap, and print
the screen of Windows Internet Explorer more easily than when you use the
ordinary program (see "Samsung AnyWeb Print" on page 213).
•Smart Update allows you to check for the latest software and install the
latest version during the printer driver installation process. This is available
only for Windows.
•If you have Internet access, you can get help, support application, machine
drivers, manuals, and order information from the Samsung website,
www.samsung.com > find your product > Support or Downloads.
Wide range of functionality and application support
•Supports various paper sizes (see "Print media specifications" on page 103).
•Print watermark: You can customize your documents with words, such as
“CONFIDENTIAL” (see "Using advanced print features" on page 193).
•Print posters: The text and pictures of each page of your document are
magnified and printed across the multiple sheets of paper and can then be
taped together to form a poster (see "Using advanced print features" on
page 193).
•You can print in various operating systems (see "System requirements" on
page 105).
•Your machine is equipped with a USB interface and/or a network interface.
Key benefits
Supports various wireless network setting method
•Using the WPS (Wi-Fi Protected Setup™) button
-You can easily connect to a wireless network using the WPS button on
the machine and the access point (a wireless router).
•Using the USB cable or a network cable
-You can connect and set various wireless network settings using a USB
cable or a network cable.
•Using the Wi-Fi Direct
-You can conveniently print from your mobile device using the Wi-Fi or
Wi-Fi Direct feature.
See "Introducing wireless set up methods" on page 146.
Features by models
Some features and optional goods may not be available depending on model or country.
Operating System
(●: Included, Blank: Not available)
Operating SystemM332x seriesM382x seriesM402x series
Windows●●●
Mac●●●
Linux●●●
Unix●●
(M382xND/M382xDW only)
●
Features by models
Software
You can install the printer driver and software when you insert the software CD into your CD-ROM drive. For windows, select the printer driver and software
in the Select Software to Install window.
(●: Included, Blank: Not available)
SoftwareM332x seriesM382x seriesM402x series
SPL printer driver●●●
PCL printer driver●●
(M382xND/M382xDW only)
●
PS printer driver
a
●●
(M382xND/M382xDW only)
●
XPS printer driver
a
●●●
Samsung Easy Printer ManagerDevice Settings●●●
Samsung Printer Status●●●
Direct Printing Utility
a
●●●
Samsung AnyWeb Print
a
●●●
SyncThru™ Web Service●●
(M382xND/M382xDW only)
●
SyncThru Admin Web Service●●
(M382xND/M382xDW only)
●
Easy Eco Driver●●●
Easy Capture Manager●●●
a.Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Downloads). Before installing, check whether
your computer’s OS support the software.
Features by models
Variety feature
(●: Included, ○: optional, Blank: Not available)
FeaturesM332x seriesM382x seriesM402x series
Hi-Speed USB 2.0●●●
IEEE 1284B parallel connector
a
○○○
Network Interface Ethernet 10/100 Base TX wired
LAN
●●
(M382xND/M382xDW only)
Network Interface Ethernet 10/100/1000 Base TX
wired LAN
●
Network Interface 802.11b/g/n wireless LAN
b
●
(M382xDW only)
Eco printing●●●
Duplex (2-sided) printing●●●
USB memory interface
Memory module
○
(M382xND/M382xDW only)
○
Optional tray (Tray2)
○○
(M382xND/M382xDW only)
○
AirPrint●●●
Google Cloud Print™●●●
a.If you use the parallel port, you cannot use the USB cable.
b.Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer
where you bought your machine.
Useful to know
The machine does not print.
•Open the print queue list and remove the document from
the list (see "Canceling a print job" on page 47).
•Remove the driver and install it again (see "Installing the
driver locally" on page 25).
•Select your machine as your default machine in your
Windows (see "Setting your machine as a default machine"
on page 192).
Where can I purchase accessories or supplies?
•Inquire at a Samsung distributor or your retailer.
•Visit www.samsung.com/supplies. Select your country/
region to view product service information.
The status LED flashes or remains constantly
on.
•Turn the product off and on again.
•Check the meanings of LED indications in this manual and
troubleshoot accordingly (see "Understanding the status
LED" on page 92).
A paper jam has occurred.
•Open and close the door (see "Front view" on page 20).
•Check the instructions on removing jammed paper in this
manual and troubleshoot accordingly (see "Clearing paper
jams" on page 80).
Printouts are blurry.
•The toner level might be low or uneven. Shake the toner
cartridge (see "Redistributing toner" on page 60).
•Try a different print resolution setting (see "Opening
printing preferences" on page 47).
•Replace the toner cartridge (see "Replacing the toner
cartridge" on page 62).
Where can I download the machine’s driver?
•You can get help, support application, machine drivers,
manuals, and order information from the Samsung
website, www.samsung.com > find your product >
Support or Downloads.
12
1. Introduction
About this user’s guide
This user's guide provides information for your basic understanding of the
machine as well as detailed steps to explain machine usage.
•Read the safety information before using the machine.
•If you have a problem using the machine, refer to the troubleshooting
chapter.
•Terms used in this user’s guide are explained in the glossary chapter.
•All illustrations in this user’s guide may differ from your machine depending
on its options or model you purchased.
•The screenshots in this user’s guide may differ from your machine
depending on the machine’s firmware/driver version.
•The procedures in this user’s guide are mainly based on Windows 7.
1
Conventions
Some terms in this guide are used interchangeably, as below:
•Document is synonymous with original.
•Paper is synonymous with media, or print media.
•Machine refers to printer or MFP.
2
General icons
IconTextDescription
Caution
Gives users information to protect the machine from
possible mechanical damage or malfunction.
Note
Provides additional information or detailed
specification of the machine function and feature.
13
1. Introduction
Safety information
These warnings and precautions are included to prevent injury to you and
others, and to prevent any potential damage to your machine. Be sure to read
and understand all of these instructions before using the machine. After reading
this section, keep it in a safe place for future reference.
3
Important safety symbols
Explanation of all icons and signs used in this chapter
4
Operating environment
Warning
Warning
Hazards or unsafe practices that may result in severe
personal injury or death.
Caution
Hazards or unsafe practices that may result in minor
personal injury or property damage.
Do not attempt.
Do not use if the power cord is damaged or if the electrical outlet is
not grounded.
This could result in electric shock or fire.
Do not place anything on top of the machine (water, small metal or
heavy objects, candles, lit cigarettes, etc.).
This could result in electric shock or fire.
•If the machine gets overheated, it releases smoke, makes
strange noises, or generates an odd odor, immediately turn off
the power switch and unplug the machine.
•The user should be able to access the power outlet in case of
emergencies that might require the user to pull the plug out.
This could result in electric shock or fire.
Do not bend, or place heavy objects on the power cord.
Stepping on or allowing the power cord to be crushed by a heavy
object could result in electric shock or fire.
Do not remove the plug by pulling on the cord; do not handle the
plug with wet hands.
This could result in electric shock or fire.
Safety information
14
1. Introduction
Caution
5
Operating method
Caution
During an electrical storm or for a period of non-operation,
remove the power plug from the electrical outlet.
This could result in electric shock or fire.
Be careful, the paper output area is hot.
Burns could occur.
If the machine has been dropped, or if the cabinet appears
damaged, unplug the machine from all interface connections and
request assistance from qualified service personnel.
Otherwise, this could result in electric shock or fire.
If the machine does not operate properly after these instructions
have been followed, unplug the machine from all interface
connections and request assistance from qualified service
personnel.
Otherwise, this could result in electric shock or fire.
If the plug does not easily enter the electrical outlet, do not
attempt to force it in.
Call an electrician to change the electrical outlet, or this could
result in electric shock.
Do not allow pets to chew on the AC power, telephone or PC
interface cords.
This could result in electric shock or fire and/or injury to your pet.
Do not forcefully pull the paper out during printing.
It can cause damage to the machine.
Be careful not to put your hand between the machine and paper
tray.
You may get injured.
Be care when replacing paper or removing jammed paper.
New paper has sharp edges and can cause painful cuts.
When printing large quantities, the bottom part of the paper
output area may get hot. Do not allow children to touch.
Burns can occur.
When removing jammed paper, do not use tweezers or sharp metal
objects.
It can damage the machine.
Do not allow too many papers to stack up in the paper output tray.
It can damage the machine.
Safety information
15
1. Introduction
6
Installation / Moving
Warning
Caution
Do not block or push objects into the ventilation opening.
This could result in elevated component temperatures which can
cause damage or fire.
Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation
exposure.
This machine's power reception device is the power cord.
To switch off the power supply, remove the power cord from the
electrical outlet.
Do not place the machine in an area with dust, humidity, or water
leaks.
This could result in electric shock or fire.
Before moving the machine, turn the power off and disconnect all
cords. The information below are only suggestions based on the
units weight.
If you have a medical condition that prevents you from lifting, do
not lift the machine. Ask for help, and always use the appropriate
amount of people to lift the device safety.
Then lift the machine:
• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.
• If the machine weighs 20 kg (44.09 lbs) - 40kg (88.18 lbs), lift
with 2 people.
• If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or
more people.
The machine could fall, causing injury or machine damage.
Choose a flat surface with enough space for ventilation to place
the machine. Also consider the space required to open the cover
and trays.
The place should be well-ventilated and be far from direct light,
heat, and humidity.
When using the machine for a long period of time or printing a
large number of pages in a non-ventilated space, it could pollute
the air and be harmful to your health. Place the machine in a well-
ventilated space or open a window to circulate the air periodically.
Safety information
16
1. Introduction
7
Maintenance / Checking
Caution
Do not place the machine on an unstable surface.
The machine could fall, causing injury or machine damage.
Use only No.26 AWG
a
or larger, telephone line cord, if necessary.
Otherwise, it can cause damage to the machine.
Make sure you plug the power cord into a grounded electrical
outlet.
Otherwise, this could result in electric shock or fire.
Use the power cord supplied with your machine for safe
operation. If you are using a cord which is longer than 2 meters (6
feet) with a 110V machine, then the gauge should be 16 AWG or
larger.
Otherwise, it can cause damage to the machine, and could result
in electric shock or fire.
Do not put a cover over the machine or place it in an airtight
location, such as a closet.
If the machine is not well-ventilated, this could result in fire.
Do not overload wall outlets and extension cords.
This can diminish performance, and could result in electric shock
or fire.
The machine should be connected to
the power level which is specified on the label.
If you are unsure and want to check the power level you are using,
contact the electrical utility company.
a.AWG: American Wire Gauge
Unplug this product from the wall outlet before cleaning the
inside of the machine. Do not clean the machine with benzene,
paint thinner or alcohol; do not spray water directly into the
machine.
This could result in electric shock or fire.
When you are working inside the machine replacing supplies or
cleaning the inside, do not operate the machine.
You could get injured.
Keep cleaning supplies away from children.
Children could get hurt.
Do not disassemble, repair or rebuild the machine by yourself.
It can damage the machine. Call a certified technician when the
machine needs repairing.
Safety information
17
1. Introduction
8
Supply usage
Caution
To clean and operate the machine, strictly follow the user's guide
provided with the machine.
Otherwise, you could damage the machine.
Keep the power cable and the contact surface of the plug clean
from dust or water.
Otherwise, this could result in electric shock or fire.
•Do not remove any covers or guards that are fastened with
screws.
•Fuser units should only be repaired by a certified service
technician. Repair by non-certified technicians could result in
fire or electric shock.
•The machine should only be repaired by a Samsung service
technician.
Do not disassemble the toner cartridge.
Toner dust can be dangerous if inhaled or ingested.
Do not burn any of the supplies such as toner cartridge or fuser
unit.
This could cause an explosion or uncontrollable fire.
When storing supplies such as toner cartridges, keep them away
from children.
Toner dust can be dangerous if inhaled or ingested.
Using recycled supplies, such as toner, can cause damage to the
machine.
In case of damage due to the use of recycled supplies, a service
fee will be charged.
For supplies that contain toner dust (toner cartridge, waste toner
bottle, imaging unit, etc.) follow the instructions below.
•When disposing of the supplies, follow the instructions for
disposal. Refer to the reseller for disposal instructions.
•Do not wash the supplies.
•For a waste toner bottle, do not reuse it after emptying the
bottle.
If you do not follow the instructions above, it may cause machine
malfunction and environmental pollution. The warranty does
not cover damages caused by a user's carelessness.
When toner gets on your clothing, do not use hot water to wash
it.
Hot water sets toner into fabric. Use cold water.
Safety information
18
1. Introduction
When changing the toner cartridge or removing jammed paper,
be careful not to let toner dust touch your body or clothes.
Toner dust can be dangerous if inhaled or ingested.
19
1. Introduction
Machine overview
9
Components
Power cordQuick installation guide
Machine
Software CD
a
a.The software CD contains the print drivers, user’s guide, and software applications.
Misc. accessories
b
b.Miscellaneous accessories included with your machine may vary by country of purchase and specific model.
Machine overview
20
1. Introduction
10
Front view
•This illustration may differ from your machine depending on your model. There are various types of machine.
•Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8).
1
Control panel
5
Tray 2
a
a.Optional. Not available for M382xD.
9
Paper width guides on a multi-purpose tray
13
Imaging unit
c
2Control board cover6Tray 110Paper width guides on a manual feeder 14Output support
3
Front cover
7Multi-purpose (or manual feeder)
tray
11
Toner cartridge
b
b.M3320/M3820/M4020 series only.
4
Paper level indicator
8
Output tray
12
Toner cartridge
c
c.M3325/M3825/M4025 series only.
12
13
14
9
8
1
2
3
7
6
5
4
11
10
Machine overview
21
1. Introduction
11
Rear view
•This illustration may differ from your machine depending on your model. There are various types of machine.
•Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8).
1
Network port
a
a.Not available for M382xD.
4
Power-switch
7
Rear cover
2USB port5Power receptacle
35V output port for IEEE 1284B parallel
connector
b
b.To use the optional IEEE 1284B parallel connector, plug it to the USB port and the 5V output port.
6
Duplex unit
1
2
3
4
5
7
6
OUTPUT
5V
22
1. Introduction
Control panel overview
•This control panel may differ from your machine depending on its model.
There are various types of control panels.
•Some features and optional goods may not be available depending on
model or country (see "Features by models" on page 8).
12
M332xND/M382xD
1
Toner LED
Shows the status of the toner (see "Understanding
the status LED" on page 92).
1
2
3
4
5
6
2Eco
Turn on the Eco mode to reduce toner consumption
and paper usage (see "Eco printing" on page 49).
3
Info
sheet
Prints a demo page and network configuration
a
page
by pressing this button.
4Cancel
Stops current operation.
5Power
You can turn the power on and off with this button.
Or wake up from the power save mode.
6
Status
LED
Indicates the status of your machine (see
"Understanding the status LED" on page 92).
a.M332xND only.
Control panel overview
23
1. Introduction
13
M382xND/M382xDW/M402xND
1
Display screen
Shows the current status and prompts during an
operation.
1
5
6
7
9
8
2
11
10
3
4
2Menu
Enters menu mode and scrolls through the available
menus (see "Accessing the menu" on page 30).
3Arrow
Navigates available values by moving to the next or
previous options.
4
Numeric keypadUse the keypad to enter numbers and characters (see
"Keypad letters and numbers" on page 191).
5Eco
Turn on the Eco mode to reduce toner consumption
and paper usage (see "Eco printing" on page 49).
6
Info
sheet
Prints a demo page and network configuration
a
page
by pressing this button.
WPS
b
Configures the wireless network connection easily
without a computer (see "Using the WPS button" on
page 148).
7
Status
LED
Indicates the status of your machine (see
"Understanding the status LED" on page 92).
8Power
You can turn the power on and off with this button.
Or wake up from the power save mode.
9Cancel
Stops current operation.
10Back
Sends you back to the upper menu level.
11OKConfirms the selection on the screen.
a.M382xND/M402xND only.
b.M382xDW only.
24
1. Introduction
Turning on the machine
1
Connect the machine to the electricity supply first.
2
Turn the switch on.
If you want to turn the power off, press the (Power/Wakeup) button.
1
2
2
25
1. Introduction
Installing the driver locally
A locally connected machine is a machine directly attached to your computer
using the cable. If your machine is attached to a network, skip the following
steps below and go on to installing a network connected machine’s driver (see
"Installing driver over the network" on page 133).
•If you are a Mac, Linux, or UNIX operating systems user, refer to the
"Installation for Mac" on page 124, "Installation for Linux" on page 126, or
"Installing the UNIX printer driver package" on page 139.
•The installation window in this User’s Guide may differ depending on the
machine and interface in use.
•Only use a USB cable no longer than 3 meters (118 inches).
Installing the driver locally
26
1. Introduction
14
Windows
1
Make sure that the machine is connected to your computer and
powered on.
2
Insert the supplied software CD into your CD-ROM drive.
If the installation window does not appear, click Start > All programs >
Accessories > Run.
X:\Setup.exe replacing “X” with the letter, which represents your CD-
ROM drive and click OK.
•For Windows 8,
If the installation window does not appear, from Charms, select
Search > Apps and search for Run. Type in X:\Setup.exe, replacing
“X” with the letter that represents your CD-ROM drive and click OK.
If “Tap to choose what happens with this disc.” pop-up window
appears, click the window and select Run Setup.exe.
3
Read and check The software End User License Agreement and Using
Enhanced Features and Participating in Printer Usage Information
Collection Program (optional). Then, click Next.
4
Follow the instructions in the installation window.
You can select the software applications in the Select Software to Install
window.
Installing the driver locally
27
1. Introduction
From the Windows 8 Start Screen
•Samsung Printer Experience app can only be used in the Start screen
when V4 driver is installed. The V4 driver is automatically downloaded
from the Windows Update if your computer is connected to the Internet.
If not, you can manually download the V4 driver from Samsung website,
www.samsung.com > find your product > Support or downloads.
•You can download Samsung Printer Experience app from the Windows
Store. You need have a Microsoft account to use the Windows Store.
1 From Charms, select Search.
2 Click Store.
3 Search and click Samsung Printer Experience.
4 Click Install.
•If you install the driver using the supplied software CD, V4 driver is not
installed. If you want to use the V4 driver in the Desktop screen, you can
download from the Samsung website, www.samsung.com >find your
product > Support or downloads.
•If you want to install Samsung’s printer management tools, you need to
install them using the supplied software CD.
1
Make sure that your computer is connected to the Internet and powered
on.
2
Make sure that the machine is powered on.
3
Connect the computer and the machine with a USB cable.
The driver is automatically installed from the Windows Update.
28
1. Introduction
Reinstalling the driver
If the printer driver does not work properly, follow the steps below to reinstall
the driver.
15
Windows
1
Make sure that the machine is connected to your computer and
powered on.
2
From the Start menu, select Programs or All Programs > Samsung
Printers > Uninstall Samsung Printer Software.
•For Windows 8,
1 From Charms, select Search > Apps.
2 Search and click Control Panel.
3 Click Programs and Features.
4 Right-click the driver you want to uninstall and select Uninstall.
3
Follow the instructions in the installation window.
4
Insert the software CD into your CD-ROM drive and install the driver
again (see "Installing the driver locally" on page 25).
From the Windows 8 Start Screen
1
Make sure that the machine is connected to your computer and
powered on.
2
Click on the Uninstall Samsung Printer Software tile in the Start
screen.
3
Follow the instructions in the window.
•If you cannot find a Samsung Printer Software tile, unintstall from the
desktop screen mode.
•If you want to uninstall Samsung’s printer management tools, from the
Start screen, right-click the app > Uninstall > right-click the program
you want to delete >Uninstall and follow the instruction in the window.
2.Menu Overview and
Basic Setup
This chapter provides information about the overall menu structure and the basic setup options.
•Menu overview30
•Machine’s basic settings33
•Media and tray35
•Basic printing46
30
2. Menu Overview and Basic Setup
Menu overview
The control panel provides access to various menus to set up the machine or use the machine’s functions.
•For models that do not have the display screen on the control panel, this feature is not applicable.
•Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine.
•Some menu names may differ from your machine depending on its options or the models.
•The menus are described in the Advanced Guide (see "Useful Setting Menus" on page 176).
1
Accessing the menu
1
Press (Menu) button on the control panel.
2
Press the arrows until the needed menu item appears and press OK.
3
If the setting item has sub menus, repeat step 2.
4
Press OK to save the selection.
5
Press (Cancel) to return to the ready mode.
Menu overview
31
2. Menu Overview and Basic Setup
InformationLayoutPaperGraphicSystem Setup
Menu Map
Configuration
Demo Page
Supplies Info.
Usage Counter
Account
a
PCL Font
PS Font
EPSON Font
KSC5843 Font
b
KSC5895 Font
b
KSSM Font
b
a.This is used only available when Job Accounting is enabled from the SyncThru™ Web Admin Service.
b.This option may not be available depending on your country.
Orientation
Portrait
Landscape
Margin
Common Margin
MP Tray
<Tray X>
Emulation Mar.
Duplex
Off
Long Edge
Short Edge
Copies
MP Tray
Paper Size
Paper Type
Tray <x>
Paper Size
Paper Type
Paper Source
Tray 1
Tray 2
c
MP Tray
Auto
c.This option only appears when an optional tray is installed.
Resolution
Standard
High Resol.
Clear Text
Off
Minimum
Normal
Maximum
Auto CR
Date & Time
d
Clock Mode
d
Language
Default Paper
A4
Letter
Power Save
Wakeup Event
Job Timeout
Altitude Adj.
Normal
High 1
High 2
High 3
High 4
d.M382xDWonly.
Auto Continue
Auto Tray Swi.
Paper Substit.
Tray Protect.
SkipBlankPages
Maintenance
CLR Empty Msg.
e
Supplies Life
Image Mgr.
TonerLow Alert
ImgU.Low Alert
f
RAM Disk
Toner Save
Eco Settings
Auto Power Off
e.This option only appears when small amount of toner is left in the cartridge.
f.M3325/M3825/M4025 series only.
Menu overview
32
2. Menu Overview and Basic Setup
EmulationNetwork
Job Management
a
a.This option is available when the optional memory installed or RAM Disk is checked.
Emulation Type
Setup
TCP/IP (IPv4)
DHCP
BOOTP
Static
TCP/IP (IPv6)
IPv6 Protocol
DHCPv6 Config
Ethernet
Ethernet Port
Ethernet Speed
802.1x
Wi-Fi
b
Wi-Fi On/Off
Wi-Fi Settings
WPS
Wi-Fi Direct
Wi-Fi Signal
CLR Wi-Fi Set.
b.M382xDW only.
Protocol Mgr.
HTTP
WINS
SNMPv1/v2
UPnP(SSDP)
mDNS
SetIP
SLP
Network Conf.
Clear Setting
Active Job
Secured Job
Stored Job
Print
Delete
Filing Policy
Change Name
Overwrite
33
2. Menu Overview and Basic Setup
Machine’s basic settings
•For models that do not have the display screen on the control panel, set
the machine’s settings by using the Device Settings in Samsung Easy
Printer Managerprogram
-For Windows and Mac users, you set from Samsung Easy Printer
Manager > (Switch to advanced mode) > Device Settings,
see "Device Settings" on page 221.
After installation is complete, you may want to set the machine's default
settings.
To change the machine’s default settings, follow these steps:
It may be necessary to press OK to navigate to lower-level menus for some
models.
1
Select (Menu) button on the control panel.
2
Press System Setup.
3
Select the option you want, then press OK.
•Language: Change the language that is displayed on the control
panel.
•Date & Time: You can set the time and date. They are printed on
reports. If, however, they are not correct, you need to change it for
the correct time being.
Enter the correct time and date using arrows or numeric keypad (see
"Keypad letters and numbers" on page 191).
•Month = 01 to 12
•Day = 01 to 31
•Year = requires four digits
•Hour = 01 to 12
•Minute = 00 to 59
•Clock Mode: You can set your machine to display the current time
using either a 12 hours or 24 hours format.
•Power Save: When you are not using the machine for a while, use
this feature to save power.
•When you press the power button or start printing, the product will wake
up from the power saving mode.
•When you press any button except power button, the machine wake up
from the power save mode. Press (Menu) > System Setup >
Wakeup Event>On on the control panel.
•Altitude Adj.: Print quality is affected by atmospheric pressure,
which atmospheric pressure is determined by the height of the
machine above sea level. Before you set the altitude value,
determine the altitude where you are(see "Altitude adjustment" on
page 190).
Machine’s basic settings
34
2. Menu Overview and Basic Setup
4
Select the option you want, then press OK.
5
Press OK to save the selection.
6
Press (Cancel) to return to ready mode.
Refer to below links to set other settings useful for using the machine.
•See "Setting the paper size and type" on page 44.
•See "Keypad letters and numbers" on page 191.
35
2. Menu Overview and Basic Setup
Media and tray
This chapter provides information on how to load print media into your
machine.
•Using print media that does not meet these specifications may cause
problems or require repairs. Such repairs are not covered by Samsung’s
warranty or service agreements.
•Make sure not to use the inkjet photo paper with this machine. It could
cause damage to the machine.
•Using inflammable print media can cause a fire.
•Use designated print media(see "Print media specifications" on page
103).
•Make sure not to use the inkjet photo paper with this machine. It could
cause damage to the machine.
The use of inflammable media or foreign materials left in the printer may
lead to overheating of the unit and, in rare cases may cause a fire.
2
Tray overview
If you do not adjust the guide, it may cause paper registration, image skew,
or jamming of the paper.
To change the size, you need to adjust the paper guides.
1 Tray extension guide
2 Paper length guide
3 Paper width guide
3
2
1
Media and tray
36
2. Menu Overview and Basic Setup
The duplex unit is preset to Letter/LGL or A4 size, depending on your country. To
change the paper size, adjust the guides as shown below.
Paper quantity indicator shows the amount of paper in the tray.
1 Full
2 Empty
3
Loading paper in the tray
Illustrations on this user’s guide may differ from your machine depending
on its options or models. Check your machine type (see "Front view" on
page 20).
A4
21
Media and tray
37
2. Menu Overview and Basic Setup
Tray 1 / optional tray
1
Pull out the paper tray.
2
Squeeze and the paper width guide and paper length lever to locate
them in the correct paper size slot marked at the bottom of the tray to
adjust to the size (see "Tray overview" on page 35).
3
Flex or fan the edge of the paper stack to separate the pages before
loading papers.
4
After inserting paper into the tray, squeeze the paper width guides and
paper length guide.
2
1
3
1
2
Media and tray
38
2. Menu Overview and Basic Setup
•Do not push the paper width guide too far causing the media to warp.
•If you do not adjust the paper width guide, it may cause paper jams.
•Do not use a paper with a leading-edge curl, it may cause a paper jam or
the paper can be wrinkled.
5
Insert the tray back into the machine.
6
When you print a document, set the paper type and size for the tray (see
"Setting the paper size and type" on page 44).
Multi-purpose (or Manual feeder) tray
Illustrations on this user’s guide may differ from your machine depending
on its options or models. Check your machine type (see "Front view" on
page 20).
The Multi-purpose (or Manual feeder) tray can hold special sizes and types of
print material, such as postcards, note cards, and envelopes (see "Print media
specifications" on page 103).
Tips on using the Multi-purpose (or Manual feeder) tray
•Load only one type, size and weight of print media at a time in the Multi-
purpose (or Manual feeder) tray.
•To prevent paper jams, do not add paper while printing when there is still
paper in the Multi-purpose (or Manual feeder) tray. This also applies to other
types of print media.
•Always load the specified print media only to avoid paper jams and print
quality problems (see "Print media specifications" on page 103).
•Flatten any curl on postcards, envelopes, and labels before loading them
into the Multi-purpose (or Manual feeder) tray.
Media and tray
40
2. Menu Overview and Basic Setup
4
When you print a document, set the paper type and size for the Multi-
purpose (or Manual feeder) tray(see "Setting the paper size and type" on
page 44).
4
Printing on special media
The table below shows the special media usable in tray.
The paper setting in the machine and driver should match to print without a
paper mismatch error.
To change the paper setting set in the machine, from the Samsung Easy Printer
Managerselect (Switch to advanced mode) > Device Settings.
Or if your machine supports a display screen, you can set it using the (Menu)
button on the control panel.
Then, set the paper type from the Printing preferences window > Paper tab >
Paper Type (see "Opening printing preferences" on page 47).
•When using special media, we recommend you feed one sheet at a time
(see "Print media specifications" on page 103).
•Illustrations on this user’s guide may differ from your machine
depending on its options or models. Check your machine type (see
"Front view" on page 20).
To see for paper weights for each sheet, refer to "Print media specifications" on
page 103.
TypesTray 1
Optional tray
a
a.This is feature is availiable when you install and optional tray (see "Variety feature" on page
10).
Multi-purpose (or
manual feeder) tray
Plain●●●
Thick ●●●
Thicker ●
Thin ●●●
Bond●●●
Color ●
CardStock●●●
Labels●
Transparency●
Envelope●
Preprinted ●
Cotton●
Recycled●●●
Archive●●●
Media and tray
41
2. Menu Overview and Basic Setup
(●: Supported, Blank: Not supported)
Envelope
Printing successfully on envelopes depends upon the quality of the envelopes.
To print an envelope, place it as shown in the following figure.
•When selecting envelopes, consider the following factors:
-Weight: should not exceed 90 g/m
2
otherwise; jams may occur.
-Construction: should lie flat with less than 6 mm curl and should not
contain air.
-Condition: should not be wrinkled, nicked, nor damaged.
-Temperature: should resist the heat and pressure of the machine
during operation.
•Use only well-constructed envelopes with sharp and well-creased folds.
•Do not use stamped envelopes.
•Do not use envelopes with clasps, snaps, windows, coated lining, self-
adhesive seals, or other synthetic materials.
•Do not use damaged or poorly made envelopes.
•Be sure the seam at both ends of the envelope extends all the way to the
corner of the envelope.
1 Acceptable
2 Unacceptable
•Envelopes with a peel-off adhesive strip or with more than one flap that
folds over to seal must use adhesives compatible with the machine’s fusing
temperature for 0.1 second about 170°C (338 °F). The extra flaps and strips
might cause wrinkling, creasing, or jams, and may even damage the fuser.
•For the best print quality, position margins no closer than 15 mm from the
edges of the envelope.
•Avoid printing over the area where the envelope’s seams meet.
Media and tray
42
2. Menu Overview and Basic Setup
Transparency
To avoid damaging the machine, use only transparencies designed for use in
laser printers.
•Must withstand the machine’s fusing temperature.
•Place them on a flat surface after removing them from the machine.
•Do not leave unused transparencies in the paper tray for long. Dust and dirt
may accumulate on them, resulting in spotty printing.
•To avoid smudging caused by fingerprints, handle them carefully.
•To avoid fading, do not expose printed transparencies to prolonged
sunlight.
•Ensure that transparencies are not wrinkled, curled, or have any torn edges.
•Do not use transparencies that separate from the backing sheet.
•To prevent transparencies from sticking to each other, do not let the printed
sheets stack up as they are being printed out.
Labels
To avoid damaging the machine, use only labels designed for use in laser
printers.
•When selecting labels, consider the following factors:
-Adhesives: Should be stable at your machine’s fusing temperature
about 170°C (338°F).
-Arrangement: Only use labels with no exposed backing between them.
Labels can peel off sheets that have spaces between the labels, causing
serious jams.
-Curl: Must lie flat with no more than 13 mm of curl in any direction.
-Condition: Do not use labels with wrinkles, bubbles, or other
indications of separation.
•Make sure that there is no exposed adhesive material between labels.
Exposed areas can cause labels to peel off during printing, which can cause
paper jams. Exposed adhesive can also cause damage to machine
components.
Media and tray
43
2. Menu Overview and Basic Setup
•Do not run a sheet of labels through the machine more than once. The
adhesive backing is designed for only a single pass through the machine.
•Do not use labels that are separating from the backing sheet or are wrinkled,
bubbled, or otherwise damaged.
Card stock/ Custom-sized paper
•In the software application, set the margins to at least 6.4 mm (0.25 inches)
away from the edges of the material.
Preprinted paper
When loading preprinted paper, the printed side should be facing up with an
uncurled edge at the front. If you experience problems with paper feeding, turn
the paper around. Note that print quality is not guaranteed.
•Must be printed with heat-resistant ink that will not melt, vaporize, or
release hazardous emissions when subjected to the machine’s fusing
temperature for 0.1 second (about 170°C (338°F)).
•Preprinted paper ink must be non-flammable and should not adversely
affect machine rollers.
•Before you load preprinted paper, verify that the ink on the paper is dry.
During the fusing process, wet ink can come off preprinted paper, reducing
print quality.
Media and tray
44
2. Menu Overview and Basic Setup
Glossy Photo
•Recommended media: Glossy paper (Letter) for this machine by HP
Brochure Paper (Product: Q6611A) only.
•Recommended media: Glossy paper (A4) for this machine by HP Superior
Paper 160 glossy (Product: Q6616A).
5
Setting the paper size and type
After loading paper in the paper tray, set the paper size and type using the
control panel buttons.
The paper setting in the machine and driver should match to print without a
paper mismatch error.
To change the paper setting set in the machine, from the Samsung Easy Printer
Managerselect (Switch to advanced mode) > Device Settings.
Or if your machine supports a display screen, you can set it using the (Menu)
button on the control panel.
Then, set the paper type from the Printing preferences window > Paper tab >
Paper Type (see "Opening printing preferences" on page 47).
It may be necessary to press OK to navigate to lower-level menus for some
models.
1
Select (Menu) button on the control panel.
2
Press Paper and select the tray you want.
3
Press Paper Size or Paper Type.
4
Select the option you want.
5
Press OK to save the selection.
6
Press (Cancel) to return to ready mode.
If you want to use special-sized paper such as billing paper, select the Paper
tab > Size > Edit... and set CustomPaper Size Settings in the Printing
Preferences (see "Opening printing preferences" on page 47).
Media and tray
45
2. Menu Overview and Basic Setup
6
Using the output support
The surface of the output tray may become hot if you print a large number
of pages at once. Make sure that you do not touch the surface, and do not
allow children near it.
The printed pages stack on the output support, and the output support will help
the printed pages to align. Unfold the output support.
•Illustrations on this user’s guide may differ from your machine
depending on its options or models. Check your machine type (see
"Front view" on page 20).
•If more than 50 pages (one-sided) of Legal paper is stacked in the output
tray, paper can be mis-aligned or paper jams can occur. Do not let paper
to stack up in the output tray.
•When printing on thick paper, paper may not properly align on the
output support. Close the output support or turn the paper over in the
tray before printing .
46
2. Menu Overview and Basic Setup
Basic printing
For special printing features, refer to the Advanced Guide (see "Using
advanced print features" on page 193).
7
Printing
•If you are a Mac, Linux, or Unix operating systems user, refer to the
Advanced Guide (see "Mac printing" on page 202, "Linux printing" on
page 204, or "Unix printing" on page 206).
•For Winodws 8 user, see "Basic printing" on page 225.
The following Printing Preferences window is for Notepad in Windows 7.
1
Open the document you want to print.
2
Select Print from the File menu.
3
Select your machine from the Select Printer list.
4
The basic print settings including the number of copies and print range
are selected within the Print window.
To take advantage of the advanced printing features, click Properties or
Preferences from the Print window (see "Opening printing preferences" on
page 47).
5
To start the print job, click OK or Print in the Print window.
Basic printing
47
2. Menu Overview and Basic Setup
8
Canceling a print job
If the print job is waiting in the print queue or print spooler, cancel the job as
follows:
•You can access this window by simply double-clicking the machine icon
() in the Windows task bar.
•You can also cancel the current job by pressing (Cancel) on the control
panel.
9
Opening printing preferences
•The Printing Preferences window that appears in this user’s guide may
differ depending on the machine in use.
•When you select an option in Printing Preferences, you may see a
warning mark or . An mark means you can select that certain
option but it is not recommended, and an mark means you cannot
select that option due to the machine’s setting or environment.
•For Windows 8 user, see "Opening more settings" on page 226.
1
Open the document you want to print.
2
Select Print from the file menu. The Print window appears.
3
Select your machine from the Select Printer.
4
Click Properties or Preferences.
The screenshot may differ depending on model.
Basic printing
48
2. Menu Overview and Basic Setup
•You can apply Eco features to save paper and toner before printing (see
"Easy Eco Driver" on page 214).
•You can check the machine’s current status pressing the Printer Status
button (see "Using Samsung Printer Status" on page 222).
Using a favorite setting
The Favorites option, which is visible on each preferences tab except for the
Samsung tab, allows you to save the current preferences for future use.
To save a Favorites item, follow these steps:
1
Change the settings as needed on each tab.
2
Enter a name for the item in the Favorites input box.
3
Click Save.
4
Enter name and description, and then select the desired icon.
5
Click OK. When you save Favorites, all current driver settings are saved.
To use a saved setting, select it in the Favorites tab. The machine is now set
to print according to the settings you have selected.
To delete saved settings, select it in the Favorites tab and click Delete.
10
Using help
Click the option you want to know on the Printing Preferences window and
press F1 on your keyboard.
Basic printing
49
2. Menu Overview and Basic Setup
11
Eco printing
The Eco function reduces toner consumption and paper usage. The Eco
function allows you to save print resources and lead you to eco-friendly printing.
If you press the Eco button from the control panel, Eco mode is enabled. The
default setting of Eco mode is double-sided printing (long edge), multiple pages
per side (2-up), skip blank pages, and toner save. Some features may not be
available depending on the model.
•Double-sided printing (long edge) feature is only available for duplex
models (see "Variety feature" on page 10).
•Depending on the printer driver you use, Skip blank pages may not work
properly. If Skip blank pages feature does not work properly, set the
feature from the Easy Eco Driver (see "Easy Eco Driver" on page 214).
Setting Eco mode on the control panel
•For models that do not have the display screen on the control panel, this
feature is not applicable.
•It may be necessary to press OK to navigate to lower-level menus for
some models.
1
Select (Menu) > System Setup > Eco Setup on the control panel.
2
Select the option you want and press OK.
•Default Mode: Select this to turn on or off the eco mode.
-Off: Set the eco mode off.
-On: Set the eco mode on.
If you set the eco mode on with a password from the SyncThru™ Web
Service (Settings tab > Machine Settings > System > Eco Settings) or
Samsung Easy Printer Manager (Device Settings > Eco), the On force
message appears. You have to enter the password to change the eco mode
status.
•Change Temp.: Follow the settings from Syncthru™ Web Service or
Samsung Easy Printer Manager. Before you select this item, you
must set the eco function in SyncThru™ Web Service (Settings tab >
Machine Settings > System > Eco Settings) or Samsung Easy
Printer Manager (Device Settings > Eco).
-Default Eco: The machine is set to Default Eco mode.
-Custom Eco: Change any necessary values.
3
Press OK to save the selection.
Basic printing
50
2. Menu Overview and Basic Setup
Setting eco mode on the driver
To take advantage of the advanced printing features, click Properties or
Preferences from the Print window (see "Opening printing preferences" on
page 47).
Open the Eco tab to set Eco mode. When you see the eco image (), that
means the eco mode is currently enabled.
Eco options
•Printer Default: Follows the settings from the machine's control panel.
•None: Disables Eco mode.
•Eco Printing: Enables eco mode. Activate the various Eco items you want to
use.
•Password: If the administrator fixed to enable the Eco mode, you have to
enter the password to change the status.
Password button: You can set from SyncThru™ Web Service (Settings tab >
Machine Settings > System > Eco Settings) or Samsung Easy Printer
Manager (Device Settings > Eco), the password button is activated. To
change the print settings, click on this button, enter the password or need
to contact the administrator.
Result simulator
Result Simulator shows the results of reduced emission of carbon dioxide, used
electricity, and the amount of saved paper in accordance with the settings you
selected.
•The results are calculated on the basis that the total number of printed
paper is one hundred without a blank page when the Eco mode is disabled.
•Refers to the calculation coefficient about CO2, energy, and paper from IEA,
the index of Ministry of Internal Affairs and Communication of Japan and
www.remanufacturing.org.uk. Each model has a different index.
•The power consumption in printing mode refers to the average printing
power consumption of this machine.
•The actual amount displayed is only an estimate as the actual amount may
differ depending on the operating system used, computing performance,
application software, connection method, media type [thickness], media
size, job complexity, etc.
Basic printing
51
2. Menu Overview and Basic Setup
12
Secure printing
•This feature is not supported for M332xND/M382xD.
•Some menus may not appear on the display depending on options or
models. If so, it is not applicable to your machine.
•You might not be able to print a complex document using the RAM disk.
Install an optional memory to print a complex document.
When you use a printing device in an office, school or other public place, you can
protect your personal documents or confidential information by using the
secure printing feature.
Starting secure printing from the SyncThru™ Web
Service
1
Access a web browser, such as Internet Explorer, from Windows.
Enter the machine IP address of your printer (http://xxx.xxx.xxx.xxx) in
the address field and press the Enter key or click Go.
2
Click Login on the upper right of SyncThru™ Web Service website.
3
Settings > Machine Settings > System > Ram Disk.
4
Enable Ram Disk.
This features may not appear on the display depending on options or
models. If so, it is not applicable to your machine.
Printing secure documents from the control panel
1
Select (Menu) > Job Management > Stored Job on the printer’s
control panel.
2
Select the document to print.
3
Enter the password that you set from the printer driver.
4
Print or delete the document.
3.Maintenance
This chapter provides information about purchasing supplies, accessories and maintenance parts available for your
machine.
•Ordering supplies and accessories53
•Available consumables54
•Available accessories56
•Available maintenance parts57
•Storing the toner cartridge58
•Redistributing toner60
•Replacing the toner cartridge62
•Replacing the imaging unit65
•Installing accessories67
•Monitoring the supplies life71
•Setting the toner/imaging unit low alert72
•Cleaning the machine73
•Tips for moving & storing your machine77
53
3. Maintenance
Ordering supplies and accessories
Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts (see
"Available consumables" on page 54,"Available accessories" on page 56,"Available maintenance parts" on page 57).
To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine.
You can also visit www.samsung.com/supplies, and then select your country/region to obtain the contact information for service.
54
3. Maintenance
Available consumables
When supplies reach the end of their life spans, you can order the followings of consumables for your machine:
Depending on the options, percentage of image area and job mode used, the toner cartridge’s lifespan may differ.
When purchasing new toner cartridges or other consumables, these must be purchased in the same country as the machine you are using. Otherwise, new toner
cartridges or other consumables will be incompatible with your machine due to different configurations of toner cartridges and other consumables according to the
specific country conditions.
Type
Average yield
a
a.Declared yield value in accordance with ISO/IEC 19752.
Samsung does not recommend using non-genuine Samsung toner
cartridge such as refilled or remanufactured toner. Samsung cannot
guarantee non-genuine Samsung toner cartridge's quality. Service or repair
required as a result of using non-genuine Samsung toner cartridges will not
be covered under the machine’s warranty.
56
3. Maintenance
Available accessories
You can purchase and install accessories to enhance your machine’s performance and capacity.
Some features and optional goods may not be available depending on models or countries (see "Features by models" on page 8).
AccessoryFunctionPart name
Memory module
a
a.Not available for M332xND/382xD
Extends your machine’s memory capacity.ML-MEM370: 512 MB
Optional tray
b
b.Not available for M382xD
If you are experiencing frequent paper supply problems, you can attach an additional 520
c
sheet tray.
c.Plain paper 80 g/m
2
(20 lb bond).
•SL-SCF3800
d
•SL-SCF3805
e
d.For M3320ND/M3820ND/M3820DW/M4020ND.
e.For M3325ND/M3825ND/M3825DW/M4025ND.
IEEE 1284B parallel
Connector
f
f.To use the optional IEEE 1284B parallel connector, plug it to the UBS port and the 5V output port.
Allows you to use various interface.
•When installing the printer driver with an IEEE1284B parallel connector, the machine might not
be found and after installing the printer driver, only basic printing features are available.
•If you want to check the machine's status or set the settings, connect the machine to a
computer with a USB cable or a network.
•If you use the IEEE 1284B parallel connector, you can not use the USB cable.
ML-PAR100
57
3. Maintenance
Available maintenance parts
To purchase maintenance parts, contact the source where you bought the machine. Replacing maintenance parts can be performed only by an authorized service
provider, dealer, or the retailer where you bought the machine. The warranty does not cover the replacement of any maintenance parts once it has reached its
“Average yield”.
Maintenance parts are replaced at specific intervals to avoid print quality and paper feed problems resulting from worn parts, see table below. The purpose of which
is to maintain your machine in top working condition. The maintenance parts below should be replaced when the life span of each item has been met.
Parts
Average yield
a
a.It will be affected by the operating system used, computing performance, application software, connecting method, media, media size and job complexity.
Tray 1 rollerApprox. 90,000 pages
Tray 1 retard rollerApprox. 60,000 pages
Tray 2 rollerApprox. 200,000 pages
Tray 2 retard rollerApprox. 100,000 pages
MP rollerApprox. 100,000 pages
MP retard rollerApprox. 80,000 pages
Transfer rollerApprox. 100,000 pages
Fuser unitApprox. 90,000 pages
58
3. Maintenance
Storing the toner cartridge
Toner cartridges contain components that are sensitive to light, temperature
and humidity. Samsung suggests users follow these recommendations to
ensure optimal performance, highest quality, and longest life from your new
Samsung toner cartridge.
Store this cartridge in the same environment in which the printer will be used.
This should be in controlled temperature and humidity conditions. The toner
cartridge should remain in its original and unopened package until installation
– if original packaging is not available, cover the top opening of the cartridge
with paper and store in a dark cabinet.
Opening the cartridge package prior to use dramatically shortens its useful shelf
and operating life. Do not store on the floor. If the toner cartridge is removed
from the printer, follow the instructions below to store the toner cartridge
properly.
•Store the cartridge inside the protective bag from the original package.
•Store lying flat (not standing on end) with the same side facing up as if it
were installed in the machine.
•Do not store consumables in any of the following conditions:
-Temperature greater than 40°C (104°F).
-Humidity range less than 20% or greater than 80%.
-An environment with extreme changes in humidity or temperature.
-Direct sunlight or room light.
-Dusty places.
-A car for a long period of time.
-An environment where corrosive gases are present.
-An environment with salty air.
1
Handling instructions
•Do not touch the surface of the photoconductive drum in the cartridge.
•Do not expose the cartridge to unnecessary vibrations or shock.
•Never manually rotate the drum, especially in the reverse direction; this can
cause internal damage and toner spillage.
2
Toner cartridge usage
Samsung Electronics does not recommend or approve the use of non-Samsung
brand toner cartridges in your printer including generic, store brand, refilled, or
remanufactured toner cartridges.
Samsung’s printer warranty does not cover damage to the machine caused
by the use of a refilled, remanufactured, or non-Samsung brand toner
cartridges.
Storing the toner cartridge
59
3. Maintenance
3
Estimated cartridge life
Estimated cartridge life (the life of the toner cartridge yield) depends on the
amount of toner that print jobs require. The actual print yield may vary
depending on the print density of the pages you print on, operating
environment, percentage of image area, printing interval, media type and/or
media size. For example, if you print a lot of graphics, the consumption of the
toner is higher and you may need to change the cartridge more often.
60
3. Maintenance
Redistributing toner
When the toner cartridge is near the end of its life:
•White streaks or light printing occurs and/or density variation side to side.
•The Status LED blinks red. The toner-related message saying that the toner is low may appear on the display.
If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still
occur even after you have redistributed the toner. Replace the toner cartridge (see "Available consumables" on page 54).
Illustrations on this user’s guide may differ from your machine depending on its options or models.
•To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.
•Do not touch the green area of the toner cartridge. Use the handle on the cartridge to avoid touching this area.
•Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge.
•If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.
Redistributing toner
61
3. Maintenance
4
M3320/M3820/M4020 series
5
M3325/M3825/M4025 series
1
2
1
2
Replacing the toner cartridge
64
3. Maintenance
M3325 M3825 M4025 series
1
2
65
3. Maintenance
Replacing the imaging unit
When a imaging unit has reached the end of life, the machine will stop printing.
•Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge.
•If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.
Installing accessories
68
3. Maintenance
If Printer properties item has ▶ mark, you can select other printer drivers
connected with selected printer.
5
Select Device Options.
The Properties window may differ depending on the driver or operating
system you are using.
6
Select the appropriate option.
Some menus may not appear in the display depending on options or
models. if so, it is not applicable to your machine.
•Tray Options: Select the optional tray you installed. You can select
the tray.
•Storage Options: Select the optional memory you installed. If this
feature is checked, you can select the Print Mode.
•Printer Configuration: Select the printer language for the print job.
•Administrator Settings: You can select the Printer Status and EMF
Spooling.
•Admin Job Accounting: Allows you to associate user and account
identification information with each document you print.
-User permission: If you check this option, only users with user
permission can start a print job.
-Group permission: If you check this option, only groups with
group permission can start a print job.
If you want to encrypt job accounting password, check Job Accounting
Password Encryption.
•Custom Paper Size Settings: You can specify custom paper size.
7
Click OK until you exit the Properties or Printer properties window.
Installing accessories
69
3. Maintenance
10
Upgrading a memory module
Your machine has a dual in-line memory module (DIMM). Use this memory module slot to install additional memory. We recommend the use of only genuine
Samsung DIMM's. You may void your warranty if it is determined that your machine problem is being caused by third party DIMM's.
The order information is provided for optional accessories (see "Available accessories" on page 56).
•After installing the optional memory, you can use the advanced printing features, such as proofing a job and specifying of printing a secure print job in the printer
properties window. You can control the active job queue and file policy in Job Management menu (see "Using optional device features" on page 208).
•Not supported for M332xND/M3825D.
1
2
2
1
Installing accessories
70
3. Maintenance
2
1
2
1
77
3. Maintenance
Tips for moving & storing your machine
•When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to
the machine or reduce print quality.
•When moving the machine, make sure at least two people are holding the machine securely.
4.Troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
•Tips for avoiding paper jams79
•Clearing paper jams80
•Understanding the status LED92
•Understanding display messages95
This chapter gives helpful information for what to do if you encounter an error. If your machine
has a display screen, check the message on the display screen first to solve the error.
If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting
chapter in the Advanced Guide (see "Troubleshooting" on page 234).
If you cannot find a solution in the User's Guide or the problem persists, call for service.
79
4. Troubleshooting
Tips for avoiding paper jams
By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines:
•Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 35).
•Do not remove paper from the tray while your machine is printing.
•Flex, fan, and straighten paper before loading.
•Do not use creased, damp, or highly curled paper.
•Do not mix papers in a tray.
•Use only recommended print media (see "Print media specifications" on page 103).
80
4. Troubleshooting
Clearing paper jams
To avoid tearing the paper, pull the jammed paper out slowly and gently.
1
In tray 1
Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 20).
Clearing paper jams
81
4. Troubleshooting
2
In optional tray
Clearing paper jams
82
4. Troubleshooting
If you do not see the paper in this area, stop and go to next step:
Clearing paper jams
83
4. Troubleshooting
3
In the manual feeder/multi-purpose tray
M332xND/M382xD series
Clearing paper jams
86
4. Troubleshooting
M3320/M3820/M4020 series
Clearing paper jams
87
4. Troubleshooting
M3325/M3825/M4025 series
1
2
2
1
Clearing paper jams
88
4. Troubleshooting
5
In exit area
The fuser area is hot. Take care when removing paper from the machine.
Clearing paper jams
89
4. Troubleshooting
If you do not see the paper in this area, stop and go to next step:
Clearing paper jams
90
4. Troubleshooting
6
In the duplex unit area
Understanding the status LED
93
4. Troubleshooting
LEDStatusDescription
()
Status
OffThe machine is off-line.
Green
BlinkingWhen the backlight blinks, the machine is receiving or printing data.
On•The machine is on-line and can be used.
Red
Blinking
•A minor error has occurred and the machine is waiting for the error to be cleared. For models that supports display screen on
the control panel, check the display message. When the problem is cleared, the machine resumes.
•Small amount of toner is left in the cartridge. The estimated cartridge life
a
of toner is close. Prepare a new cartridge for
replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on
page 60).
b
On
•A toner cartridge has almost reached its estimated cartridge life
a
. It is recommended to replace the toner cartridge (see
"Replacing the toner cartridge" on page 62).
•The cover is opened. Close the cover.
•There is no paper in the tray when receiving or printing data. Load paper in the tray.
•The machine has stopped due to a major error. Check the display message (see "Understanding display messages" on page
95).
•A paper jam has occurred (see "Clearing paper jams" on page 80).
•An imaging unit has almost reached it’s estimated cartridge life
c
. It is recommended to replace the toner cartridge.
() WPS
b
Blue
BlinkingThe machine is attempting to connect to a wireless network.
On
The machine is connected to a wireless network(see "Wireless network setup" on page 145).
OffThe machine is disconnected from a wireless network.
()
Power
Blue
OnThe machine is in power save mode.
OffThe machine is in ready mode or machine’s power is off.
Understanding display messages
97
4. Troubleshooting
9
Imaging unit-related messages
Samsung does not recommend using a non-genuine Samsung cartridge
such as refilled or remanufactured. Samsung cannot guarantee a non-
genuine Samsung cartridge's quality. Service or repair required as a result of
using non-genuine Samsung cartridges will not be covered under the
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