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Induction Hob

User manual

NZ84C5047** / NZ85C5047** / NZ84C6057** /

NZ84C6058** / NZ85C6057** / NZ85C6058**

2 English

Contents

Pause/Resume 22

Quick stop 22

Child safety lock 22

Maximum power limit 23

Sound on/off 23

Smart Connect 23

Hood control 24

Operation (NZ8*****8**) 24

Switching the appliance on 24

Switching the appliance off 24

Selecting cooking zone and power level 24

Max Boost 25

Using the Flex zone (Only for Flex zone applied models) 25

Flex zone Plus (Only for Flex zone plus applied models) 26

Keep Warm 27

Timer 27

Pause/Resume 27

Quick stop 27

Child safety lock 28

Maximum power limit 28

Sound on/off 28

Smart Connect 29

Hood control 29

Maintaining your appliance 30

Hob 30

Light soiling 30

Stubborn soiling 30

Problem dirt 30

Hob frame (option) 31

To avoid damaging your appliance 31

Troubleshooting and service 31

Troubleshooting 31

Service 33

Contents

Using this manual 3

The following symbols are used in this User Manual: 3

Model name & serial number 3

Safety instructions 3

Disposing of the packaging material 7

Proper disposal of your old appliance 7

Correct Disposal of This Product

(Waste Electrical & Electronic Equipment) 7

Installing the hob 8

Safety instructions for the installer 8

Tools you will need 8

Connecting to the mains power supply 8

Installing into the countertop 9

Components 11

Before you start 11

Cooking zones 11

Control panel 13

Induction heating 14

Safety shutoff 15

Residual heat indicator 15

Temperature detection 15

Cookware 16

Using the touch buttons 19

Operating noises 19

Initial cleaning 19

Operation (NZ8*****7**) 19

Switching the appliance on 19

Switching the appliance off 19

Selecting cooking zone and power level 19

Max Boost 20

Using the Flex zone (Only for Flex zone applied models) 20

Flex zone Plus (Only for Flex zone plus applied models) 21

Timer 21

English 3

Using this manual

Please take the time to read this owner’s manual, paying particular attention to the

safety information contained in the following section, before using your appliance.

Keep this manual for future reference.

If transferring ownership of the appliance, please remember to pass the manual on

to the new owner.

The following symbols are used in this User Manual:

WARNING

Hazards or unsafe practices that may result in severe personal injury or death.

CAUTION

Hazards or unsafe practices that may result in minor personal injury or property

damage.

CAUTION

To reduce the risk of re, explosion, electric shock, or personal injury when using

your hob, follow these basic safety precaution.

NOTE

Useful tips, recommendations, or information that helps users manipulate the

product.

Model name & serial number

Both the model name and the serial number are labeled underneath the hob base.

For later use, write down the information or attach the additional product label

(located on the top of the product) onto the current page.

Model Name

Serial Number

Safety instructions

The safety aspects of this appliance comply with all accepted technical and safety

standards. However, as manufacturers we also believe it is our responsibility to

familiarize you with the following safety instructions.

WARNING

This appliance is not intended for use by persons (including

children) with reduced physical, sensory or mental capabilities,

or lack of experience and knowledge, unless they have

been given supervision or instruction concerning use of the

appliance by a person responsible for their safety.

Children should be supervised to ensure that they do not play

with the appliance.

This appliance can be used by children aged from 8 years and

above and persons with reduced physical, sensory or mental

capabilities or lack of experience and knowledge if they have

been given supervision or instruction concerning use of the

appliance in a safe way and understand the hazards involved.

Children shall not play with the appliance. Cleaning and user

maintenance shall not be made by children without supervision.

The means for disconnection must be incorporated in the xed

wiring in accordance with the wiring rules.

4 English

Safety instructions

The appliance is not intended to be operated by means of an

external timer or separate remote-control system.

CAUTION: The cooking process has to be supervised. A short

term cooking process has to be supervised continuously.

The appliance must not be installed behind a decorative door in

order to avoid overheating.

WARNING: The appliance and its accessible parts become hot

during use. Care should be taken to avoid touching heating

elements. Children less than 8 years of age shall be kept away

unless continuously supervised.

WARNING: Unattended cooking on a hob with fat or oil can be

dangerous and may result in a re.

NEVER try to extinguish a re with water, but power off the

appliance and then cover ame e.g. with a lid or a re blanket.

WARNING: Danger of re: Do not store items on the cooking

surfaces.

WARNING: Use only hob guards designed by the manufacturer

of the cooking appliance or indicated by the manufacturer

of the appliance in the instructions for use as suitable or hob

guards incorporated in the appliance. The use of inappropriate

guards can cause accidents.

This Appliance should be allowed to disconnection from the

supply after installation. The disconnection may be achieved by

having the plug accessible or by incorporating a switch in the

ed wiring in accordance with the wiring rules.

If the supply cord is damaged, it must be replaced by the

manufacturer, its service agent or similarly qualied persons in

order to avoid a hazard.

The method of xing stated is not to depend on the use of

adhesives since they are not considered to be a reliable xing

means.

WARNING: If the surface is cracked, power off the appliance to

avoid the possibility of electric shock.

During use the appliance becomes hot. Care should be taken to

avoid touching heating elements inside the hob.

WARNING: Accessible parts may become hot during use. Young

children should be kept away.

A steam cleaner is not to be used.

Metallic objects such as knives, forks, spoons and lids should

not be placed on the hob surface since they can get hot.

After use, power off the hob element by its control and do not

rely on the pan detector.

English 5

Safety instructions

CAUTION

Be sure the appliance is properly installed and grounded by a

qualied technician.

The appliance should be serviced only by qualied service

personnel. Repairs carried out by unqualied individuals may

cause injury or serious malfunction. If your appliance is in need

of repair, contact your local service centre. Failure to follow

these instructions may result in damage and void the warranty.

Flush - mounted appliances may be operated only after they

have been installed in cabinets and workplaces that conform

to the relevant standards. This ensures sufcient protection

against contact for electrical units as required by the essential

safety standards.

If your appliance malfunctions or if fractures, cracks or splits

appear:

• power off all cooking zones;

• disconnect the hob from the mains supply; and

• contact your local service centre.

If the hob cracks, turn the appliance off to avoid the possibility

of electric shock. Do not use your hob until the glass surface

has been replaced.

The surfaces are liable to get hot during use.

This appliance can be used by children aged from 8 years and

above and persons with reduced physical, sensory or mental

capabilities or lack of experience and knowledge if they have

been given supervision or instruction concerning use of the

appliance in a safe way and understand the hazards involved.

Children shall not play with the appliance. Cleaning and user

maintenance shall not be made by children unless they are

older than 8 and supervised.

Keep the appliance and its cord out of reach of children less

than 8 years.

6 English

Safety instructions

Always keep the control panels clean and dry.

Never place combustible items on the hob, it may cause re.

There is the risk of burns from the appliance if used carelessly.

Cables from electrical appliances must not touch the hot surface

of the hob or hot cookware.

Do not use the hob to dry clothes.

Users with Pacemakers and Active Heart Implants must

keep their upper body at a minimum distance of 30 cm from

induction cooking zones when turned on. If in doubt, you

should consult the manufacturer of your device or your doctor.

(Induction hob model only)

Do not attempt to repair, disassemble, or modify the appliance

yourself.

Always turn the appliance off before cleaning.

Clean the hob in accordance with the cleaning and care

instructions contained in this manual.

Keep pets away from the appliance because pets may step on

the controls of the appliance, causing an malfunction.

Do not use the hob to heat aluminium foil, products wrapped

in aluminium foil or frozen foods packaged in aluminium

cookware.

Liquid between the bottom of the pan and the hob can produce

steam pressure. Which may cause the pan to jump.

Always ensure that the hotplate and the base of the pan are

kept dry.

The cooking zones will become hot when you cook.

Always keep small children away from the appliance.

Keep all packaging materials well out of the reach of children,

as packaging materials can be dangerous to children.

This appliance is to be used only for normal cooking and frying

in the home. It is not designed for commercial or industrial use.

Never use the hob for heating the room.

Take care when plugging electrical appliances into mains

sockets near the hob. Mains leads must not come into contact

with the hob.

Overheated fat and oil can catch re quickly. Never leave

surface units unattended when preparing foods in fat or oil, for

example, when cooking chips.

Turn the cooking zones off after use.

English 7

Safety instructions

Correct Disposal of This Product

(Waste Electrical & Electronic Equipment)

(Applicable in countries with separate collection systems)

This marking on the product, accessories or literature

indicates that the product and its electronic accessories

(e.g. charger, headset, USB cable) should not be disposed

of with other household waste at the end of their working

life. To prevent possible harm to the environment or human

health from uncontrolled waste disposal, please separate

these items from other types of waste and recycle them

responsibly to promote the sustainable reuse of material

resources.

Household users should contact either the retailer where

they purchased this product, or their local government

ofce, for details of where and how they can take these

items for environmentally safe recycling.

Business users should contact their supplier and check the

terms and conditions of the purchase contract. This product

and its electronic accessories should not be mixed with

other commercial wastes for disposal.

For information on Samsung's environmental commitments and product-specic

regulatory obligations, e.g. REACH, visit: www.samsung.com/uk/aboutsamsung/

sustainability/environment/our-commitment/data/

Disposing of the packaging material

WARNING

All materials used to package the appliance are fully recyclable. Sheet and hard

foam parts are appropriately marked. Please dispose of packaging materials and

old appliances with due regard to safety and the environment.

Proper disposal of your old appliance

WARNING

Before disposing of your old appliance, make it inoperable so that it cannot be a

source of danger. To do this, have a qualied technician disconnect the appliance

from the mains supply and remove the mains lead.

The appliance may not be disposed of in the household rubbish.

Information about collection dates and public refuse disposal sites is available

from your local refuse department or council.

8 English

Installing the hob

Tools you will need

Pencil Phillips Head Screwdriver Ruler or Straightedge

Safety Glasses Saber Saw Drill

Connecting to the mains power supply

Before connecting, check that the nominal voltage of the appliance, that is, the

voltage stated on the rating plate, corresponds to the available supply voltage. The

rating plate is located on the lower casing of the hob.

WARNING

It should be installed suitably by a component or trained person.

Shut off power to circuit before connecting wires to circuit.

The heating element voltage is AC 230 V~. The appliance also works perfectly on

networks with AC 220 V~ or AC 240 V~. The hob is to be connected to the mains

using a device that allows the appliance to be disconnected from the mains at all

poles with a contact opening width of at least 3 mm, eg. automatic line protecting

cut - out, earth leakage trips or fuse.

WARNING

The cable connections must be made in accordance with regulations and the

terminal screws tightened securely.

WARNING

Once the hob is connected to the mains supply, check that all cooking zones are

ready for use by briey switching each on in turn at the maximum setting with

suitable cookware.

Installing the hob

WARNING

Be sure the new appliance is installed and grounded only by qualied personnel.

Please observe this instruction. The warranty will not cover any damage that may

occur as a result of improper installation.

Technical data is provided at the end of this manual.

Safety instructions for the installer

• A device must be provided in the electrical installation that allows the

appliance to be disconnected from the mains at all poles with a contact

opening width of at least 3 mm. Suitable isolation devices include line

protecting cut - outs, fuses (screw type fuses are to be removed from the

holder), earth leakage trips and contactors.

• With respect to re protection, this appliance corresponds to EN 60335 - 2 -

6. This type of appliance may be installed with a high cupboard or wall on one

side.

• The installation must guarantee shock protection.

• The kitchen unit in which the appliance is tted must satisfy the stability

requirements of DIN 68930.

• For protection against moisture, all cut surfaces are to be sealed with a

suitable sealant.

• On tiled work surfaces, the joints in the area where the hob sits must be

completely lled with grout.

• On natural, articial stone, or ceramic tops, the snap action springs must be

bonded in place with a suitable articial resin or mixed adhesive.

• Ensure that the seal is correctly seated against the work surface without any

gaps. Additional silicon sealant must not be applied; this would make removal

more difcult when servicing.

• The hob must be pressed out from below when removed.

• A board can be installed underneath the hob.

• The ventilation gap between the worktop and front of the unit underneath it

must not be covered.

English 9

Installing the hob

WARNING

Pay attention (conformity) to phase and neutral allocation of house connection and

appliance (connection schemes); otherwise, components can be damaged.

Warranty does not cover damage resulting from improper installation.

WARNING

If the supply cord is damaged, it must be replaced by the manufacturer, its service

agent or similarly qualied persons in order to avoid a hazard.

04 06

L N

1N~ (32A)

01 220-240 V~04 Blue

02 Black 05 Gray

03 Brown 06 Green/Yellow

05 07

L1 L2 N

2N~ (16A): Separate the 2-phase wires

(L1 and L2) before connection.

01 220-240 V~05 Blue

02 380-415 V~06 Gray

03 Black 07 Green/Yellow

04 Brown

01 04

L1 N1 L2 N2

2 x 1N~ (16A): Separate the wires before

connection.

01 220-240 V~05 Brown

02 Black 06 Gray

03 Blue 07 Green/Yellow

04 220-240 V~

WARNING

For correct supply connection, follow the wiring diagram attached near the terminals.

Installing into the countertop

A. Serial number

NOTE

Make a note of the serial number on the

appliance rating label prior to installation.

This number will be required in the case

of requests for service and is no longer

accessible after installation, as it is on the

original rating plate on the upperside or

underside of the appliance.

NOTE

Pay special attention to the minimum space and clearance requirements.

NOTE

The bottom of the hob is equipped with a fan. If there is a drawer under the hob

it should not be used to store small objects or paper, since they could damage the

fan or interfere with the cooling if they are sucked into it.

10 English

Installing the hob

min. min. 50 mm50 mm

min.min. 500 mm 500 mm

Drawer Oven

min. min.

10 mm10 mm min. min.

59 mm59 mm

min. min.

15 mm15 mm

min. min.

20 mm20 mm

min. min.

20 mm20 mm

min. min.

15 mm15 mm

min. min.

10 mm10 mm

min. 2 mmmin. 2 mm

Normal Installation Type

800800

min. 55min. 55

490 490 ±1±1

750 750 ±1±1

max. R10max. R10

min. 50min. 50

520520

4444

Unit : mmUnit : mm

Flushed Fit Type (Only NZ8******FK model can be installed)

Table Hob

490490 ±1 ±1

524524

750 750 ±1±1

804804

max. R7max. R7

min.min. 50 50

min.min. 55 55 max. R10max. R10

90 90 °°

max. R10max. R10 max. R7max. R7

6.5 6.5 +0.5+0.5

※ ※ Remove the silicone with Remove the silicone with

knife before service.knife before service.

English 11

Before you start

Components

Induction hob Bracket Springs (8) &

Screws (16)

Before you start

Cooking zones

NZ84C5047**

NZ85C5047**

12 English

Before you start

NZ85C6057**

NZ85C6058**

01 Induction cooking zone 02 Control panel

NZ84C6057**

NZ84C6058**

English 13

Before you start

Control panel 4 - NZ84C6058**

01 12 090504

10 10 11

Control panel 5 - NZ85C6057**

02 04 05

0705

03 0303

Control panel 6 - NZ85C6058**

01 04 1205 09

02 06

Control panel

Control panel 1 - NZ84C5047**

01 04 05 04 05 09

02 04 05

03 03

Control panel 2 - NZ85C5047**

01 04 05

04 05 07

02 04 05

03 03

Control panel 3 - NZ84C6057**

01 04 05 04 05 09

02 04 05

14 English

Before you start

Induction heating

A. Induction coil

B. Induced currents

C. Electronic circuits

• The Principle of Induction Heating:

When you place your cookware on a

cooking zone and you turn it on, the

electronic circuits in your induction

hob produce “induced currents” in the

bottom of the cookware which instantly

raise cookware’s temperature.

• Greater speed in cooking and frying:

As the pan is heated directly and not

the glass, the efciency is greater than

in other systems because no heat is

lost. Most of the energy absorbed is

transformed into heat.

01 On/Off To activate and deactivate the hob.

02 Flex zone To select the ex zone.

03 Control bar To set a heat setting and increase or decrease the time.

04 Max Boost To activate the function.

05 Timer To turn timer on or off and set timer.

06 Display To show for heat settings, residual heat, and Wi-Fi

connection.

07 Pause To switch all cooking zones on to the low power

setting.

08 Lock Press 3 seconds to lock or unlock the control panel.

(Child safety lock)

09 Pause & Lock

To switch all cooking zones on to the low power

setting. Press 3 seconds to lock or unlock the control

panel. (Child safety lock)

10 Cooking zone To select the cooking zone.

11 Control knob To set a heat setting and increase or decrease the time.

12 Keep warm To keep cooked food warm.

English 15

Before you start

Residual heat indicator

When an individual cooking zone or the hob is turned off, the presence of residual

heat is shown with an , (for “hot”) in the corresponding cooking zone display.

Even after the cooking zone has been switched off, the residual heat indicator

goes out only after the cooking zone has cooled.

You can use the residual heat for thawing or keeping food warm.

WARNING

As long as the residual heat indicator is illuminated, there is a risk of burns.

WARNING

If the power supply is interrupted, the , symbol will go out and information

about residual heat will no longer be available.

However, it may still be possible to burn yourself. This can be avoided by always

taking care when near the hob.

Temperature detection

If for any reason the temperatures on any of the cooking zones were to exceed the

safety levels, the cooking zone will automatically reduce to a lower power level.

When you have nished using the hob, the cooling fan will continue to run until

the hob’s electronics has cooled down. And the cooling fan switches itself off

depending upon the temperature of the electronics.

Safety shutoff

If one of the cooking zones is not switched off or the power level is not adjusted

after an extended period of time, that particular cooking zone will automatically

switch itself off.

The cooking zones switch themselves off at the following times.

Power level power off

1-3 After 6 hours

4-6 After 5 hours

7-9 After 4 hours

10-15 After 1.5 hours

NOTE

If the Hob is overheated because of abnormal operation, will be displayed.

And the Hob will be switched off.

NOTE

If cookware is unsuitable, too small, or no cookware has been placed on the

cooking zone, will be displayed. And after 1 minute the corresponding cooking

zone will be switched off.

NOTE

Should one or more of the cooking zones power off before the indicated time has

elapsed, see the “Troubleshooting”.

Other reasons why a cooking zone will switch itself off

All cooking zones will switch themselves off if liquid boils over on the control

panel.

The automatic shutoff will also be activated if you place a damp cloth on the

control panel. In both of these instances, the appliance will need to be switched on

again using the On/Off key after the liquid or the cloth has been removed.

16 English

Before you start

Cookware for induction cooking zones

The Induction burner can only be turned on when cookware with a magnetic base

is placed on one of the cooking zones. You can use the cookware identied as

suitable below.

Material Suitability

Steel, enameled steel, cast iron Yes

Stainless steel Yes (If magnet sticks to the bottom of the

cookware)

Aluminum, copper, brass, glass,

ceramic, porcelain No

NOTE

• Cookware appropriate for induction cooking is labelled as suitable by the

manufacturer.

• Certain cookware can make noises when being used on induction cooking

zones.

• These noises do not indicate that the hob is malfunctioning and do not affect

its operation in any way.

• Special stainless-steel cookware may not be suitable for induction cooking.

Check if the base of the cookware is attracted by a magnet.

Cookware sizes for induction cooking zones

Induction cooking zones adapt automatically to the bottom size of the cookware

up to a certain limit. However, the magnetic part of the bottom of the cookware

must have a minimum diameter depending upon the size of the cooking zone.

For best results, use cookware whose ferromagnetic diameter match that of a

burner. If the cookware is not sensed by the burner, try a bigger sized burner.

NOTE

For Cookware diameter, please refer to the model’s Cooking zones specications.

Cookware

Use at-bottomed cookware that completely

contacts the entire cooking zone. Check

for atness by rotating a ruler across

the bottom of the cookware. Be sure to

follow all the recommendations for using

cookware.

• Use cookware made with the correct material for induction cooking.

• Use quality cookware with heavier bottoms for better heat distribution. This

gives best cooking results.

• Match the cookware size to the quantity of food being prepared.

• Do not let cookware boil dry. This may cause permanent damage in the form

of breakage, fusion, or marring that can affect the ceramic hob. (This type of

damage is not covered by your warranty).

• Do not use dirty cookware or cookware with heavy grease buildup. Always

use cookware that is easy to clean after cooking.

CAUTION

• The cooking zones may appear cooled down after they have been turned off.

However, the glass surface may be hot from residual heat transferred from the

cookware. The risk of burns is still present.

• Do not touch hot cookware directly with your hands. Always use oven mitts or

pot holders to protect your hands from burns.

• Do not slide cookware across the hob surface. Doing so may permanently

damage the hob.

English 17

Before you start

Suitability test

Cookware is suitable for induction cooking

if a magnet sticks to the bottom of the

cookware and the cookware is labelled as

suitable by the cookware manufacturer.

• You can recognise good cookware by their bases. The base is supposed to be

as thick and at as possible.

• When buying new cookware, pay special attention to the diameter of the base.

Manufacturers often give only the diameter of the upper rim.

• Do not use cookware which have damaged bases with rough edges or burrs.

Damaged cookware can scratch the ceramic hob permanently if you slide

them across the surface.

• When cold, cookware bases are normally bowed slightly inwards (concave).

They must not be bent outwards (convex).

• If you want to use a special type of cookware, for example, a pressure cooker,

a simmering pan, or a wok, please follow the manufacturer’s instructions.

Other induction cookware

Some cookware has thin magnetic material on the bottom to work with an

induction heating hob. These cookware has weak magnetism and may not work

well. (Weak magnetism means a magnet does not stick rmly or the area where

the magnet sticks is small.)

A. Area where magnet does not

stick

B. Area where magnet sticks

• Even though cookware are designed

for an induction hob, the heating

performance could be weak or

sometimes the hob may not detect the

cookware depending on the size and

strength of the magnetic area on the

bottom of the cookware.

When using large cookware with a

smaller ferromagnetic element, only

the ferromagnetic element heats up.

Consequently, heat might not be uniformly

distributed.

18 English

Before you start

Energy saving tips

Follow these tips to save power

consumption.

• Always put cookware on a cooking

zone before you turn the corresponding

burner on.

• Keep the cooking zones and cookware

bases clean. Otherwise, more power will

be consumed.

• Firmly close the cover of cookware

if available. This will reduce power

consumption.

• Turn the working burner off before

the end of the cooking time. Use the

residual heat to keep food warm.

Cookware suitability test

You can test cookware to see if they are suitable for use with the product.

1. Press the On/Off key for 1-2 seconds to turn on the hob.

2. Press the Lock key for 3 seconds to activate the child safety lock.

3. Press the right front Timer key for 3 seconds to activate the cookware

suitability test mode.

4. Place the cookware on the one of the cooking zones, and then press and hold

the Max Boost key for 3 seconds.

Display Description

0Cookware is unsuitable

1 - 7 Cookware is suitable, but inefcient

8 - 10 Cookware is suitable

Correct positioning

Correct Incorrect

Flat-bottomed cookware and straight

sides

Cookware with curved or warped

bottoms or sides

The cookware meets or exceeds the

recommended minimum size for the

cooking zone.

The cookware does not meet the

minimum size required for the current

cooking zone.

The cookware rests completely on the

hob surface.

The cookware rests on the hob trim or

does not rest completely on the hob

surface.

The cookware is properly balanced. The heavy handle causes the cookware

to tilt.

English 19

Operation (NZ8*****7**)

Using the touch buttons

To operate the touch buttons, touch the desired button with the tip of your pointed

nger until the relevant displays illuminate or go out, or until the desired function

is activated.

Ensure that you are touching only one button when operating the appliance. If

your nger is too at on the button, an adjacent button may be actuated as well.

Operating noises

If you can hear.

• Cracking noise: cookware is made of different materials.

• Whistling: you use more than two cooking zones and the cookware is made of

different materials.

• Humming: you use high power levels.

• Clicking: electric switching occurs.

• Hissing, Buzzing: the fan operates.

The noise are normal and do not refer to any defects.

WARNING

Do not use cookware of different size and material.

Using cookware of different sizes or materials may cause noises and vibrations.

NOTE

Using low power levels (1-5) may cause clicking noises.

Initial cleaning

Wipe the ceramic glass surface with a damp cloth and ceramic hob glass cleaner.

WARNING

Do not use caustic or abrasive cleaners. The surface could be damaged.

Operation (NZ8*****7**)

Switching the appliance on

The appliance is switched on using the On/Off key. Press the On/Off key for

approximately 1-2 seconds.

NOTE

After the On/Off key has been actuated to switch on your appliance, a power

level must be selected within approximately 20 seconds. Otherwise, the appliance

will switch itself off for safety reasons.

Switching the appliance off

To completely power off the appliance, use the On/Off key.

Press the On/Off key for approximately 1-2 seconds.

NOTE

After switching off a single cooking zone or the entire cooking surface, the

presence of residual heat will be indicated in the digital displays of the

corresponding cooking zones in the form of an , two steps for “hot”.

The temperature is lowered, , wil be disappeared.

Selecting cooking zone and power level

1. For selecting the cooking zone, press the corresponding Control bar.

2. For setting and adjusting the power level, use the Control bar.

Control bar

Control Knob

NOTE

If more than one key is pressed for longer than 8 seconds, will show in the

cooking zone display.

20 English

Operation (NZ8*****7**)

Suggested settings for cooking specic foods

The numbers in the table below are guidelines. The power level required for

various cooking methods depend on a number of variables, including the quality

of the cookware being used and the type and amount of food being cooked.

Power level Cooking method Examples for Use

14-15 Warming /

Sautéing / Frying

Warming large amounts of liquid, boiling

noodles, searing meat, browning goulash,

braising meat

8-11 Intensive frying Steak, sirloin, hash browns, sausages,

pancakes / griddle cakes

7-10 Frying Schnitzel / chops, liver, sh, rissoles, fried

eggs

5-7 Boiling Cooking up to 1.5 l liquid, potatoes,

vegetables

2-4 Steaming /

Stewing / Boiling

Steaming and stewing of small amounts of

vegetables, boiling rice and milk dishes

1-2 Melting Melting butter, dissolving gelatine, melting

chocolate

NOTE

You will need to adjust the power level according to specic cookware and foods.

Max Boost

The Max Boost function makes additional power available to the each cooking

zones. (example : bring a large volume of water to the boil)

After Max Boost times, the cooking zones automatically sets back to the highest

heat setting.

NOTE

• In certain circumstances, the Max Boost function may be deactivated

automatically to protect the internal electronic components of the hob.

For example, It is impossible to output max power on Flex zone rear and Flex

zone front at the same time.

• Refer to your model’s Cooking zones specication for Max Boost time.

Power management

The cooking zones have a maximum power available to them.

If this power range is exceeded by switching on the Max Boost function, Power

Management automatically reduces the power level of cooking zone.

After then, the display changes from the set power level to maximum possible

power level.

Using the Flex zone (Only for Flex zone applied models)

The Flex function can operate complete 1 side cooking zone for using large size

cookware. (example : oval cookware, sh kettle)

1. Press the Flex zone key.

2. For setting and adjusting the power level, use the Control bar.

NOTE

• Press the Flex zone key during operating, Flex zone function will be off.

• If you press the Flex zone key while each burner operation different level,

burner set at a high level.

English 21

Operation (NZ8*****7**)

Flex zone Plus (Only for Flex zone plus applied models)

Cooking Zone 4

Cooking Zone 3

Cooking Zone 2

Cooking Zone 1

The Flex zone is the large cooking area

located on the left side of the hob (see the

gure left) that is specially designed to

accommodate multiple pots and pans of

varying shapes and sizes at once. The Flex

zone has four zones that are operated by

individual inductors, allowing you to cook

regardless of where cookware is placed on a

cooking zone.

With Flex zone Plus, you can use a combination of different cooking zones to

enlarge the cooking area. Press the Flex zone key to use the cooking zone as

follows.

Cooking Zone 4 Cooking Zone 4Cooking Zone 4Cooking Zone 4

Cooking Zone 3 Cooking Zone 3Cooking Zone 3Cooking Zone 3

Cooking Zone 2 Cooking Zone 2Cooking Zone 2Cooking Zone 2

Cooking Zone 1 Cooking Zone 1Cooking Zone 1Cooking Zone 1

NOTE

• When using only one cooking zone, the diameter of the bottom of the

cookware must be less than 14 cm.

• The hob may take 5-10 seconds to recognise the position of cookware.

• Noises may occur while the hob recognise the cookware.

• Do not remove cookware during cooking. For safety purposes, the hob

automatically stops if cookware has been removed for more than 5 seconds.

Using the Flex zone Plus (Only for Flex zone plus applied models)

1. Press the Flex zone key.

2. For setting and adjusting the power level, use the Power level key.

NOTE

• If you press the Flex zone key during operating, Flex zone function will be off.

• If you press the Flex zone key while each cooking zone is operating at

different levels, it will be automatically adjusted to higher level.

• When moving or adding cookware to a new Flex zone, cancel the current

operation, and then press the corresponding Cooking zone key to activate

the cooking zone.

Timer

Using the timer as a safety shutoff

If a specic time is set for a cooking zone, the cooking zone will shut itself off once

this period of time has elapsed. This function can be used for multiple cooking

zones simultaneously.

Setting the timer

The cooking zone(s) for which you want to apply the safety shutoff must be

switched on.

1. Press the Timer key.

2. Set timer by repeatedly pressing the Timer key.

3. To cancle the timer settings, hold the Timer key for 3 seconds.

NOTE

• To change the settings quicker, press and hold any of the Timer key until

the desired value is reached.

• When the timer is terminated, it sounds a beep several times. And then the

cooking zone will be turned off.

22 English

Operation (NZ8*****7**)

Pause/Resume

The Pause/Resume function simultaneously switches all cooking zones that are

switched on to the low power setting and then back to the power level that was

previously set. This function can be used to briey interrupt and then continue the

cooking process e.g. to take a telephone call.

When the Pause/Resume function is activated, all keys except for the Pause ,

Lock and the On/Off keys are disabled.

To resume cooking, press the Pause key again.

Control Panel Display

To Switch On Press the

Pause key

To Power off Press the

Pause key Return to previous power level

Quick stop

This option reduces the step and time it takes to stop cooking.

To power off a cooking zone, press the Cooking zone key for 2 seconds.

NOTE

The Flex zone key does not support quick stop function.

Child safety lock

You can use the child safety lock to safeguard against unintentionally turning on a

cooking zone and activating the cooking surface. Also the control panel, with the

exception of the On/Off key (Only turn off control), can be locked in order to

prevent the settings from being changed unintentionally, for example, by wiping

over the panel with a cloth.

Switching the child safety lock On/Off

1. Press the Lock key for approximately 3 seconds. An acoustic signal will

sound as conrmation.

2. Press any key. will appear in the displays, indicating the child safety lock

has been activated.

3. For switching the child safety lock off, press the Lock key again for

3 seconds. An acoustic signal will sound as conrmation.

NOTE

• Regardless of power on/off, child lock is activated.

• You can set the child safety lock during cooking. To turn off the burner with

the child safety lock on, press the On/Off key.

English 23

Operation (NZ8*****7**)

Smart Connect

The hob has built in Wi-Fi module that you can use to sync the hob with the

SmartThings app. On the phone app, you can:

• monitor the operating status and the power level settings of the hob elements.

• monitoring the timer settings.

Functions that can be operated from the SmartThings app may not work smoothly

if communication conditions are poor or the product is installed in a place with a

weak Wi-Fi signal.

How to connect the hob

Before you can use the remote features of your Samsung hob, you must pair it to

the SmartThings app.

1. Download and open the SmartThings app on your smart device.

2. Press the Pause key for approximately 5 seconds to turn on the "AP".

3. While the connection is being made, the Wi-Fi indicator will links. Once the

process is complete, the indicator glows without blinking. Now the hob is

connected successfully.

4. If the Smart Connect Wi-Fi indicator does not turn on, follow the instruction in

the app to reconnect.

NOTE

• Make sure to set the Smart Connect function only when no hob operation is in

process.

• For further instructions, refer to the web manual at www.samsung.com

Wi-Fi On/Off

To change the Wi-Fi On/Off, repeat steps 1 to 3.

1. Press the On/Off key for approximately 1-2 seconds to turn the hob on.

2. Press the Lock key for approximately 3 seconds to turn on the child safety

lock.

3. Press the right front Max Boost key for approximately 3 seconds.

Maximum power limit

This function allows you to adjust the maximum power of the unit.

1. Keep the power off.

2. Press the left front Max Boost key and left rear Timer key at the same time

for approximately 3 seconds.

3. Press the right front Timer key for approximately 3 seconds.

4. Press the left front Timer key for approximately 1.5 seconds.

The displays will show . and current maximum power.

5. You can adjust the power limit using the Lock key. (3000 W, 4000 W,

7400 W)

6. Press the On/Off key to set the setting.

NOTE

In low-power (3000 W, 4000 W) mode, the power level will be adjusted

automatically.

Sound on/off

1. Press the On/Off key for approximately 1-2 seconds.

2. Press the right front Timer key for 2 seconds within 10 seconds after the

power has turned on.

3. Sound will turn off and will be displayed in the display.

4. To change the sound setting, repeat steps 1 and 2. Sound will turn on and

will be displayed in the display.

NOTE

It is not possible to change the sound settings after 10 seconds from turning the

power on.

24 English

Operation (NZ8*****8**)

Hood control

This product features a Bluetooth device that you can use to connect the hob to

Samsung hood control models. Through the Bluetooth connection, you can use the

hood control function on the SmartThings app.

To nd out more about Samsung hood control-enabled models, visit www.

samsung.com.

To connect to a hood control model

1. Follow the Bluetooth instructions of the hood control model and activate the

Bluetooth connection.

2. Press and hold the right front Timer and Pause keys simultaneously to

make the Bluetooth connection. When the Bluetooth connection is successfully

established, appears on the display.

NOTE

• If the Smart Connect connection is not successful, you cannot use the

SmartThings app to monitor and control the hood.

• Without a Smart Connect connection to the hob, you can use a Bluetooth

connection to pair the hob with the hood and sync them. To do this, follow

steps 2 and 3 above.

Operation (NZ8*****8**)

Switching the appliance on

The appliance is switched on using the On/Off key. Press the On/Off key for

approximately 1-2 seconds.

NOTE

After the On/Off key has been actuated to switch on your appliance, a power

level must be selected within approximately 20 seconds. Otherwise, the appliance

will switch itself off for safety reasons.

Switching the appliance off

To completely switch off the appliance, use the On/Off key.

Press the On/Off key for approximately 1-2 seconds.

NOTE

After switching off a single cooking zone or the entire cooking surface, the

presence of residual heat will be indicated in the digital displays of the

corresponding cooking zones in the form of an , two steps for “hot”.

The temperature is lowered, , wil be disappeared.

Selecting cooking zone and power level

1. For selecting the cooking zone, press the corresponding Cooking zone key.

2. For setting and adjusting the power level, use the Control bar or Control key

or Control knob.

Control bar

Control Knob

NOTE

• The default level is set to 15 when selecting the cooking zone.

• If more than one key is pressed for longer than 8 seconds, will show in the

cooking zone display.

Operation (NZ8*****7**)

English 25

Operation (NZ8*****8**)

Max Boost

The Max Boost function makes additional power available to the each cooking

zones. (example : bring a large volume of water to the boil)

After Max Boost times, the cooking zones automatically sets back to the highest

heat setting.

NOTE

• In certain circumstances, the Max Boost function may be deactivated

automatically to protect the internal electronic components of the hob.

For example, It is impossible to output max power on Flex zone rear and Flex

zone front at the same time.

• Refer to your model’s Cooking zones specication for Max Boost time.

Power management

The cooking zones have a maximum power available to them.

If this power range is exceeded by switching on the Max Boost function, Power

Management automatically reduces the power level of cooking zone.

The display for this cooking zone alternates for some seconds between the set

power level and the maximum possible power level. After then, the display

changes from the set power level to maximum possible power level.

Using the Flex zone (Only for Flex zone applied models)

The Flex function can operate complete left side cooking zone for using large size

cookware. (example : oval cookware, sh kettle)

1. Press the Flex zone key.

2. For setting and adjusting the power level, use the Power level key.

NOTE

• Press the Flex zone key during operating, Flex zone function will be off.

• If you press the Flex zone key while each burner operation different level,

burner set at a high level.

Suggested settings for cooking specic foods

The numbers in the table below are guidelines. The power level required for

various cooking methods depend on a number of variables, including the quality

of the cookware being used and the type and amount of food being cooked.

Power level Cooking method Examples for Use

14-15 Warming /

Sautéing / Frying

Warming large amounts of liquid, boiling

noodles, searing meat, browning goulash,

braising meat

8-11 Intensive frying Steak, sirloin, hash browns, sausages,

pancakes / griddle cakes

7-10 Frying Schnitzel / chops, liver, sh, rissoles, fried

eggs

5-7 Boiling Cooking up to 1.5 l liquid, potatoes,

vegetables

2-4 Steaming /

Stewing / Boiling

Steaming and stewing of small amounts of

vegetables, boiling rice and milk dishes

1-2 Melting Melting butter, dissolving gelatine, melting

chocolate

NOTE

You will need to adjust the power level according to specic cookware and foods.

26 English

Operation (NZ8*****8**)

Flex zone Plus (Only for Flex zone plus applied models)

Cooking Zone 4

Cooking Zone 3

Cooking Zone 2

Cooking Zone 1

The Flex zone is the large cooking area

located on the left side of the hob (see the

gure left) that is specially designed to

accommodate multiple pots and pans of

varying shapes and sizes at once. The Flex

zone has four zones that are operated by

individual inductors, allowing you to cook

regardless of where cookware is placed on a

cooking zone.

With Flex zone Plus, you can use a combination of different cooking zones to

enlarge the cooking area. Press the Flex zone key to use the cooking zone as

follows.

Cooking Zone 4 Cooking Zone 4Cooking Zone 4Cooking Zone 4

Cooking Zone 3 Cooking Zone 3Cooking Zone 3Cooking Zone 3

Cooking Zone 2 Cooking Zone 2Cooking Zone 2Cooking Zone 2

Cooking Zone 1 Cooking Zone 1Cooking Zone 1Cooking Zone 1

NOTE

• When using only one cooking zone, the diameter of the bottom of the

cookware must be less than 14 cm.

• The hob may take 5-10 seconds to recognise the position of cookware.

• Noises may occur while the hob recognise the cookware.

• Do not remove cookware during cooking. For safety purposes, the hob

automatically stops if cookware has been removed for more than 5 seconds.

Using the Flex zone Plus (Only for Flex zone plus applied models)

1. Press the Flex zone key.

2. For setting and adjusting the power level, use the Power level key.

NOTE

• If you press the Flex zone key during operating, Flex zone function will be

off.

• If you press the Flex zone key while each cooking zone is operating at

different levels, it will be automatically adjusted to higher level.

• When moving or adding cookware to a new Flex zone, cancel the current

operation, and then press the corresponding Cooking zone key to activate

the cooking zone.

English 27

Operation (NZ8*****8**)

Keep Warm

1. Use this function to keep cooked food warm. Press the corresponding

Cooking zone key.

2. Press the Keep warm key.

3. The cooking zone display will be changed.

4. Press the Keep warm key again to turn off the cooking zone.

Timer

Using the timer as a safety shutoff

If a specic time is set for a cooking zone, the cooking zone will shut itself off once

this period of time has elapsed. This function can be used for multiple cooking

zones simultaneously.

Setting the timer

The cooking zone(s) for which you want to apply the safety shutoff must be

switched on.

1. Press the Timer key.

2. Set timer by repeatedly pressing the Timer key.

3. To cancle the timer settings, hold the Timer key for 3 seconds.

NOTE

• To change the settings quicker, press and hold any of the Timer key until

the desired value is reached.

• When the timer is terminated, it sounds a beep several times. However, the

cooking zone will not be turned off.

Pause/Resume

The Pause/Resume function simultaneously switches all cooking zones that are

switched on to the low power setting and then back to the power level that was

previously set. This function can be used to briey interrupt and then continue the

cooking process e.g. to take a telephone call.

When the Pause/Resume function is activated, all keys except for the

Pause & Lock , and the On/Off keys are disabled.

To resume cooking, press the Pause & Lock key again.

Control Panel Display

To Switch On Press the

Pause & Lock key

To Switch Off Press the

Pause & Lock key Return to previous power level

Quick stop

This option reduces the step and time it takes to stop cooking.

To switch off a cooking zone, press the Cooking zone key for 2 seconds.

NOTE

The Flex zone key does not support quick stop function.

28 English

Operation (NZ8*****8**)

Maximum power limit

This function allows you to adjust the maximum power of the unit.

1. Keep the power off.

2. Press the Pause & Lock key for approximately 3 seconds to turn on the

child safety lock.

3. Press the left front Cooking zone key and right front Cooking zone key

at the same time for approximately 3 seconds.

4. Press the Timer key for approximately 3 seconds.

The displays will show . and current maximum power.

5. You can adjust the power limit using the Pause & Lock key. (3000 W,

4000 W, 7400 W)

6. Press the On/Off key to set the setting.

NOTE

In low-power (3000 W, 4000 W) mode, the power level will be adjusted

automatically.

Sound on/off

1. Press the On/Off key for approximately 1-2 seconds.

2. Press the Timer key for 3 seconds within 10 seconds after the power has

turned on.

3. Sound will turn off and will be displayed in the display.

4. To change the sound setting, repeat steps 1 and 2. Sound will turn on and

will be displayed in the display.

NOTE

It is not possible to change the sound settings after 10 seconds from turning the

power on.

Child safety lock

You can use the child safety lock to safeguard against unintentionally turning on a

cooking zone and activating the cooking surface. Also the control panel, with the

exception of the On/Off key (Only turn off control), can be locked in order to

prevent the settings from being changed unintentionally, for example, by wiping

over the panel with a cloth.

Switching the child safety lock On/Off

1. Press the Pause & Lock key for approximately 3 seconds. An acoustic

signal will sound as conrmation.

2. Press any key. will appear in the displays, indicating the child safety lock

has been activated.

3. For switching the child safety lock off, press the Pause & Lock key again

for 3 seconds.

An acoustic signal will sound as conrmation.

NOTE

• Regardless of power on/off, child lock is activated.

• You can set the child safety lock during cooking. To turn off the burner with

the child safety lock on, press the On/Off key or turn off the child safety

lock rst and then press the corresponding Cooking zone key.

English 29

Operation (NZ8*****8**)

Hood control

This product features a Bluetooth device that you can use to connect the hob to

Samsung hood control models. Through the Bluetooth connection, you can use the

hood control function on the SmartThings app.

To nd out more about Samsung hood control-enabled models, visit www.

samsung.com.

To connect to a hood control model

1. Download and run the SmartThings app on your smartphone. Then, complete

the Smart Connect procedure to connect to the hob.

2. Follow the Bluetooth instructions of the hood control model and activate the

Bluetooth connection.

3. Press and hold the Timer and Pause & Lock keys simultaneously to

make the Bluetooth connection. When the Bluetooth connection is successfully

established, appears on the display.

4. Follow the instructions in the user manual of the hood control model and the

App guide to use the hood control.

NOTE

• If the Smart Connect connection is not successful, you cannot use the

SmartThings app to monitor and control the hood.

• Without a Smart Connect connection to the hob, you can use a Bluetooth

connection to pair the hob with the hood and sync them. To do this, follow

steps 2 and 3 above.

Smart Connect

The hob has built in Wi-Fi module that you can use to sync the hob with the

SmartThings app. On the smartphone app, you can:

• monitor the operating status and the power level settings of the hob elements.

• check and change the timer settings.

Functions that can be operated from the SmartThings app may not work smoothly

if communication conditions are poor or the product is installed in a place with a

weak Wi-Fi signal.

How to connect the hob

Before you can use the remote features of your Samsung hob, you must pair it to

the SmartThings app.

1. Download and open the SmartThings app on your smart device.

2. Press the On/Off key for approximately 1-2 seconds to turn the hob on.

3. Press the Pause & Lock key for approximately 3 seconds to turn on the

child safety lock.

4. Follow the app’s instructions, and then press and hold the key for

3 seconds.

5. While the connection is being made, the Wi-Fi indicator will links. Once the

process is complete, the indicator glows without blinking. Now the hob is

connected successfully.

6. If the Smart Connect Wi-Fi indicator does not turn on, follow the instruction in

the app to reconnect.

NOTE

• Make sure to set the Smart Connect function only when no hob operation is in

process.

• For further instructions, refer to the web manual at www.samsung.com

Wi-Fi On/Off

To change the Wi-Fi On/Off, repeat steps 2 to 4.

30 English

Maintaining your appliance

Stubborn soiling

1. To remove food that has boiled over

and stubborn splashes, use a glass

scraper.

2. Place the glass scraper at an angle to

the ceramic glass surface.

3. Remove soiling by scraping with the

blade.

NOTE

Glass scrapers and ceramic glass cleaners

are available from specialty retailers.

Problem dirt

1. Remove burnt-on sugar, melted plastic,

aluminium foil or other materials with

a glass scraper immediately and while

still hot.

WARNING

There is a risk of burning yourself when the

glass scraper is used on a hot cooking zone:

2. Clean the hob as normal when it has

cooled down. If the cooking zone on

which something has melted has been

allowed to cool, warm it up again for

cleaning.

NOTE

Scratches or dark blemishes on the ceramic

glass surface, caused, for example, by a

pan with sharp edges, cannot be removed.

However, they do not impair the function of

the hob.

Maintaining your appliance

Hob

WARNING

Cleaning agents must not come into contact with a heated ceramic glass surface:

All cleaning agents must be removed with adequate amounts of clean water after

cleaning because they can have a caustic effect when the surface becomes hot.

Do not use any aggressive cleaners such as grill or oven sprays, scouring pads or

abrasive pan cleaners.

NOTE

Clean the ceramic glass surface after each use when it is still warm to the

touch. This will prevent spillage from becoming burnt onto the surface. Remove

scales, watermarks, fat drippings and metallic discolouration with the use of a

commercially available ceramic glass or stainless steel cleaner.

Light soiling

1. Wipe the ceramic glass surface with a damp cloth.

2. Rub dry with a clean cloth. Remnants of cleaning agent must not be left on the

surface.

3. Thoroughly clean the entire ceramic glass cooking surface once a week with a

commercially available ceramic glass or stainless steel cleaner.

4. Wipe the ceramic glass surface using adequate amounts of clean water and

rub dry with a clean lint - free cloth.

English 31

Troubleshooting and service

Hob frame (option)

WARNING

Do not use vinegar, lemon juice or scale remover on the hob frame; otherwise dull

blemishes will appear.

1. Wipe the frame with a damp cloth.

2. Moisten dried debris with a wet cloth. Wipe and rub dry.

To avoid damaging your appliance

• Do not use the hob as a work surface or for storage.

• Do not operate a cooking zone if there is no pan on the hob or if the pan is

empty.

• Ceramic glass is very tough and resistant to temperature shock, but it is

not unbreakable. It can be damaged by a particularly sharp or hard object

dropping onto the hob.

• Do not place pans on the hob frame. Scratching and damage to the nish may

occur.

• Avoid spilling acidic liquids, for example, vinegar, lemon juice and descaling

agents, onto the hob frame, since such liquids can cause dull spots.

• If sugar or a preparation containing sugar comes into contact with a hot

cooking zone and melts, it should be cleaned off immediately with a kitchen

scraper while it is still hot. If allowed to cool, it may damage the surface when

removed.

• Keep all items and materials that could melt, for example, plastics, aluminium

foil and oven foils, away from the ceramic glass surface. If something of this

nature melts onto the hob, it must be removed immediately with a scraper.

Troubleshooting and service

Troubleshooting

A fault may result from a minor information that you can correct yourself with

the help of the following instructions. Do not attempt any further repairs if the

following instructions do not help in each specic case.

WARNING

Repairs to the appliance are to be performed only by a qualied service technician.

Improperly effected repairs may result in considerable risk to the user. If your

appliance needs repair, please contact your customer service centre.

Problem Possible cause Solution

What should I do if the

cooking zones are not

functioning?

• The fuse in the house

wiring is not intact.

• If the fuses trip a

number of times,

call an authorised

electrician.

What should I do if the

cooking zones will not

switch on?

• The On/Off key

was accidentally

actuated.

• The control panel is

partially covered by a

damp cloth or liquid.

• The appliance is

properly switched on.

• Clean the control

panel.

What should I do if the

display except for ,

the residual heat

indicator suddenly

disappears?

• The On/Off key

was accidentally

actuated.

• The control panel is

partially covered by a

damp cloth or liquid.

• The appliance is

properly switched on.

• Clean the control

panel.

What should I do if,

after the cooking

zones have been

switched off, residual

heat is not indicated in

the display

• The cooking zone

was only briey used

and therefore did not

become hot enough.

• If the cooking zone is

hot, please call a local

service centre.

32 English

Troubleshooting and service

Information code Possible cause Solution

There is a problem with the

burner temperature sensor.

Restart the appliance

using the On/Off key.

If the problem continues,

disconnect power for more

than 30 seconds. Then,

restart the appliance and try

again. If the problem still

continues, contact a local

service centre.

The temperature is sensed

higher than specied.

There is a problem with the PBA

sensor.

The DC Motor fails to operate

because of problems with the

PCB or wiring, or electrical

disturbance on the motor blade.

A key is being pressed for more

than 8 seconds.

Check if the key is wet or is

being pressed.

If the problem continues,

restart the appliance using

the On/Off key. If the

problem still continues,

contact a local service centre.

Communications between main

and sub PCBs fail.

Restart the appliance

using the On/Off key.

If the problem continues,

disconnect power for more

than 30 seconds. Then,

restart the appliance. If the

problem still continues,

contact a local service centre.

The touch-enabled IC

communicates abnormally.

It is out of normal voltage

(220 ~ 240 V).

Check home power

environment.

If the cooking container is not

suitable for the induction, or

operates without the cooking

container, it is displayed.

Use a cooking container

suitable for inductions.

What should I do if the cooking zone will not switch on or off?

This could be because of one of the following possibilities:

• The control panel is partially covered by a damp cloth or liquid.

• The child safety lock is on. and display .

What should I do if the display is illuminated?

Check for the following:

• The control panel is partially covered by a damp cloth or liquid.

To reset, press the On/Off key.

• If liquid has overowed on control panel, please wipe the liquid.

What should I do if the display is illuminated?

Check for the following:

• The hob is overheated because of abnormal operation.

• After hob is cooled down, press the On/Off key for resetting.

What should I do if the display is illuminated?

Check for the following:

• Cookware is unsuitable, too small, or no cookware has been placed on the

cooking zone.

• If you use suitable cookware, displayed message will automatically disappear.

What should I do if the cooling fan runs after the hob is turned off?

Check for the following:

• When you have nished using the hob, the cooling fan runs by itself for

cooling down.

• After the hob’s electronics has cooled down or elapsed max time (10 minutes)

the cooling fan will be turned off.

• If you request a service call because of an information made in operating the

appliance, the visit from the customer service technician may incur a charge

even during the warranty period.

English 33

Troubleshooting and service

Service

Before calling for assistance or service, please check the section “Troubleshooting”.

If you still need help, follow the instructions below.

Is it a technical fault?

If so, please contact your customer service centre.

Always prepare in advance for the discussion. This will ease the process of

diagnosing the problem and also make it easier to decide if a customer service

visit is necessary.

Please take note of the following information.

• What form does the problem take?

• Under what circumstances does the problem occur?

When calling, please know the model and serial number of your appliance. This

information is provided on the rating plate as follows:

• Model description

• S/N code (15 digits)

Recommended that you record the information here for easy reference.

• Model:

• Serial number:

When do you incur costs even during the warranty period?

• If you could have remedied the problem yourself by applying one of the

solutions provided in the section “Troubleshooting”.

• If the customer service technician has to make several service calls because he

was not provided with all of the relevant information before his visit and as a

result, for example, has to make additional trips for parts. Preparing for your

phone call as described above will save you the cost of these trips.

COUNTRY CALL OR VISIT US ONLINE AT

UK 0333 000 0333 www.samsung.com/uk/support

IRELAND (EIRE) 0818 717100 www.samsung.com/ie/support

GERMANY 06196 77 555 77 www.samsung.com/de/support

FRANCE 01 48 63 00 00 www.samsung.com/fr/support

SPAIN 91 175 00 15 www.samsung.com/es/support

PORTUGAL

210 608 098

Chamada para a rede xa nacional

Dias úteis das 9h às 20h

www.samsung.com/pt/support

LUXEMBURG 261 03 710 www.samsung.com/be_fr/support

NETHERLANDS 088 90 90 100 www.samsung.com/nl/support

BELGIUM 02-201-24-18

www.samsung.com/be/support

(Dutch)

www.samsung.com/be_fr/support

(French)

NORWAY 21629099 www.samsung.com/no/support

DENMARK 707 019 70 www.samsung.com/dk/support

FINLAND 030-6227 515 www.samsung.com//support

SWEDEN 0771-400 300 www.samsung.com/se/support

AUSTRIA 0800 72 67 864 (0800-SAMSUNG) www.samsung.com/at/support

SWITZERLAND 0800 726 786

www.samsung.com/ch/support

(German)

www.samsung.com/ch_fr/support

(French)

HUNGARY 0680SAMSUNG (0680-726-7864) www.samsung.com/hu/support

CZECH 800 - SAMSUNG

(800-726786) www.samsung.com/cz/support

SLOVAKIA 0800 - SAMSUNG

(0800-726 786) www.samsung.com/sk/support

CROATIA 072 726 786 www.samsung.com/hr/support

COUNTRY CALL OR VISIT US ONLINE AT

BOSNIA 055 233 999 www.samsung.com/ba/support

NORTH

MACEDONIA 023 207 777 www.samsung.com/mk/support

MONTENEGRO 020 405 888 www.samsung.com/support

SLOVENIA 080 697 267 (brezplačna številka) www.samsung.com/si/support

SERBIA 011 321 6899 www.samsung.com/rs/support

Kosovo 038 40 30 90 www.samsung.com/support

ALBANIA 045 620 202 www.samsung.com/al/support

BULGARIA

0800 111 31 - Безплатен за всички оператори

*3000 - Цена на един градски разговор или

според тарифата на мобилният оператор

09:00 до 18:00 - Понеделник до Петък

www.samsung.com/bg/support

ROMANIA

0800872678 - Apel gratuit

*8000 - Apel tarifat în reţea

Program Call Center

Luni - Vineri: 9 AM - 6 PM

www.samsung.com/ro/support

ITALIA 800-SAMSUNG (800.7267864) www.samsung.com/it/support

CYPRUS 8009 4000 only from landline, toll

free

www.samsung.com/gr/support

GREECE

80111-SAMSUNG (80111 726 7864)

only from land line

(+30) 210 6897691 from mobile and

land line

POLAND 801-172-678*

* (opłata według taryfy operatora)

http://www.samsung.com/pl/

support/

LITHUANIA 8-800-77777 www.samsung.com/lt/support

LATVIA 8000-7267 www.samsung.com/lv/support

ESTONIA 800-7267 www.samsung.com/ee/support

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