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Troubleshooting
Your device displays network or service error messages
•
When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again.
•
You cannot access some options without a subscription. Contact your service provider for
more details.
The touch screen responds slowly or improperly
If your device has a touch screen and the touch screen is not responding properly, try the
following:
•
Remove any protective covers from the touch screen. Protective covers may prevent the
device from recognising your inputs and are not recommended for touch screen devices.
•
Ensure that your hands are clean and dry when tapping the touch screen.
•
Restart your device to clear any temporary software bugs.
•
Ensure that your device software is upgraded to the latest version.
•
If the touch screen is scratched or damaged, take it to your local Samsung Service Centre.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close programs or reset the device to regain
functionality. If your device is frozen and unresponsive, press and hold the Power button for
7-10 seconds until the device turns off.
If you want to reset the device without deleting downloaded applications and your personal
files, flick from the right edge of the screen towards the middle of the screen and tap
Settings
→
Change PC settings
→
General
→
Refresh your PC without affecting your files
.
If this does not solve the problem, perform a factory data reset. Flick from the right edge of
the screen towards the middle of the screen and tap
Settings
→
Change PC settings
→
General
→
Remove everything and reinstall Windows
.
You can also restart your device with the advanced startup option. Flick from the right edge
of the screen towards the middle of the screen and tap
Settings
→
Change PC settings
→
General
→
Advanced start-up
.
